I always want to know how are HTC's service in other country.
As a Taiwanese I know service in my country is very important for
any minor or major company to be able to survive in Taiwanese market.
Few days ago I have drop my HTC onto the floor and the screen was damage (Still
working but there were black dot on the screen) and I have phone HTC and they
arrange someone to pick it up from me and that same day in the afternoon the
Service center phone me and told me the screen was damage due to dropping the
phone onto the floor (At this point I was thinking them going to charge me for
replacing the screen and I was ready to accept any fees which them offer me)
and once them have explain the problem them told me the phone will be fix and
delivery to me the next day and I should expect the phone to arrive before afternoon. I was wondering when will them told me about the price for fixing the screen and they seems like not bother mentioned it so I ask the caller. Their respond was it's ok, we not going to charge you anything as long as you are happy about our product and service and that is the most important part. After I hang up the phone I still not sure is this true or not.
At that moment after the phone arrive. I believe what the repair center told me and kept on thinking of all those year living in South Africa. Never have any company who act so fast and fix the problem so quick with out charging you anything.
So I just want to know how many people also find their service good and how many people think it's rubbish and also from which country as well.
i had to wait for my device for 4 weeks, also a screen replacement...hmm
The camera on my Desire died so I ended up having to send it to HTC.
I had it back within 2 weeks, which was pretty fast I thought.
Had the dreaded random reboot on my Desire. Sent it to the repair centre in UK. Returned within 7 days with a new Mobo. Excellent service.
Much faster to do yourself easy replacement.
denatwork said:
i had to wait for my device for 4 weeks, also a screen replacement...hmm
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i had my device for screen replacement done by 2 week in Singapore..
Related
My mother called me today to tell me her ATT Fuze (running completely stock rom and radio) commited touchscreen suicide. I acted up since the day she got it but it started freaking out badly this afternoon.
Symptoms:
> The phone would call random people in the middle of the night, usually whoever was the last called person during the day it will mysteriously redial at some insane hour of the morning leading to confused call-backs from people going "are you ok? you called but didn't say anything...."
> The phone didn't ring when someone called - people would call her house and say they just left a message on her phone because she didn't answer despite it was sitting there with full bars, never rang, and showed no new voicemail alert until several hours later.
> The Start menu would be stuck in the open position leaving her unable to navigate anywhere on the screen and when that occurred the navi-button would not respond to any directional movement - only clicks to the center.
> The contacts list and calendar randomly opened whenever they felt like it whether or not she touched them or was even near the phone (I've witnessed this happen when no one was within arms reach of the phone and it was just sitting on the kitchen table.
Her device was never dropped, abused, or handled harshly in any way. She took it to her local AT&T store who dismantled it (removed battery, sim, and memory chip) and blew it out with canned air before putting it back together only to have it do the same behaviors all over again with no improvement.
The guy at the counter said "we'll have your replacement tomorrow ma'am" - and that was BEFORE he called into AT&T Warranty Support to get the RMA setup. The Warranty Support person told her that AT&T would send her a brand new replacement unit (not a refurbished unit) via overnight FedEx at their expense, they are giving her 14 business days to get the data/programs/etc... off her current phone and into the new phone and then AT&T will cover FedEx overnight return shipping for the defective handset. They aren't charging her a penny.
Something tells me that some department at AT&T really wants to get their hands on her phone. Maybe there is something they know that they aren't telling us? We're thinking either they pushed some kind of OTA update that failed or they know something is wrong with some of these units that they haven't admitted to the public? I've never heard of them waving all of the replacement fees and providing a brand spanking new device instead of a refurb.... Something smells fishy about their level of urgency for this....
She's bringing her current phone and her laptop to me this coming Saturday so I can sync it one last time, try to install MyMobiler so I can remotely interact with it without futzing with the touch screen, and maybe get most of her stuff off it and into the new one so she can ship it back. I'm going to try and get a complete rom dump too to compare with mine and see if there is anything different between the two. I'll post an update as soon as her and I go over it.
yeah, they treat everyone that way. Unless it comes in a brand new box, then it's a refurb. So don't feel great haha. I'm on my 3rd refurb because ATT is a tool and won't send me a working refurb.
They swore to her that her replacement would be brand new, never opened, still sealed in the box. I'll see if their terminology definition is the same as mine when she brings it over to my place on Saturday for the great data-swap. I'll be sure to post detailed updates. Maybe somehow her problem could answer someone elses issues... we can only hope.
Thats strange man..if my phone started doing that I'd start thinking it was possessed..throw some holy water on it and pray it doesn't short out lol. This is one experience I've had with AT&T over a phone replacement...mind you this wasn't a TP but the process is in no doubt similar.
AT&T (Cingular then) told me over and over again once that a replacement RAZR would be brand spanking new. I ended up getting a refurbished phone twice, both of them weren't working correctly and I sent them both back until I received a brand new phone.
After receiving the refurbished phones and I called them back complaining, they said they "couldn't guarantee" a brand new phone...it was "whatever they had to send off" that they would send off to me. *cough BS cough* But the third time was a charm, working brand new phone. This may not be your case though.
AT&T has always paid for overnight phones with me and paid for return shipping on bad phones. I guess its just their policy or I'm just lucky lol.
I had to send a broken Nexus One for repair, and they received my phone on June 22nd
On 23rd I received the quote for the cost of repair, and I paid it right away
But since then I have not received anything or any update from them. I have been calling customer service at least once a day to track the status, but all they can say is they are working on it
I mean come on, it's almost 2 weeks now and I don't even get updated once?
One representative told me the average turnaround time for repair is 5-7 business days, I call that BS
Anyone else experienced the same thing recently? Or is it always like that?
ctbear said:
I had to send a broken Nexus One for repair, and they received my phone on June 22nd
On 23rd I received the quote for the cost of repair, and I paid it right away
But since then I have not received anything or any update from them. I have been calling customer service at least once a day to track the status, but all they can say is they are working on it
I mean come on, it's almost 2 weeks now and I don't even get updated once?
One representative told me the average turnaround time for repair is 5-7 business days, I call that BS
Anyone else experienced the same thing recently? Or is it always like that?
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I sent a Blue Angel to them a couple of years ago and had it back in 4 days i guess it boils down to whats wrong and how much work they have and same as you i was not kept informed so thats still the same
lufc said:
I sent a Blue Angel to them a couple of years ago and had it back in 4 days i guess it boils down to whats wrong and how much work they have and same as you i was not kept informed so thats still the same
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They told me that they need to replace the motherboard and that's it...I'm starting to wonder if anything happened to their system because they said they have been receiving lots of similar calls
I've had nothing but problems with HTC's repair center, I sent in my Kaiser due to several issues. They suggested I send it to them in the original box and needed to give them a credit card so they could charge a fee to diagnose the problem.
Weeks went by and they could not provide a status then one day I get a package delivered with the phone missing the original box and the phone wasn't even packaged for shipping, it was rattling around without even bubble wrap on it.
There wasn't a single note stating what work the performed or if they even charged me. I called and they couldn't tell me anything more than the phone was working within normal guidelines. The D pad was almost falling out the hinges wouldn't keep the phone closed and that was normal.
It's now the 3rd week and I still haven't received my phone
They escalated my case twice but the only thing they can tell me is that the phone is under testing...for the past 2 weeks
What the heck do they need to test for 2 weeks?
I'm going to ask for compensation if it doesn't arrive within this week.
I just got the new desire. The problem i got with the phone is that it discharges electricity and i keep getting zapped by it. So i called up the hotline and was told that i could get a 1 to 1 exchange because it was within 14 days of purchase. So i like a stupid fool brought the phone to the service centre expecting to get it replaced. But that was not the case upon arrival, i was told that it was up to them to decide if they would exchange it. So i had to go back and come again 4 days later as i did not have a spare phone with me. After sending the phone in and waiting for 6 days to get it backthe phone was still giving me problems. So i called up the hotline to find out what was done to the phone. But halfway through the call i had to hang up as i could not stand speaking to that person who could barely speak propper english. I next sent an email to htc. Their reply was that to fix the phone zapping me with electricity was to reflash th ROM. Why the heck would you reflash the ROM for a hardware problem? Now 1 week after getting my phone back i am still trading emails with htc and they can only reply 1 email a day! This is taking forever.
HTC really needs to improve its service centre, helpdesk and email support. This is the last time i am ever getting a htc phone. If you want to see the email conversation between me and htc let me know and i will copy and paste it here.
I don't have a lot of problem with the customer service quality, but I do have lots of problems with the way they communicate between departments
It is now the 20th day since I initiated the repair, and I still don't see the day I would actually get my phone back
I have called the customer service everyday, sometimes multiple times a day, but they have absolutely no way of getting a hold of my phone
Everytime I called, the status of my repair is always "the phone is under final testing". Final test my ass! What the hell are they testing? Some kind of stress test that takes 3 weeks?
They tried to escalate my case but that didn't do sh!t. I tried to contact the repair team directly but guess what they told me, they don't have a phone number!
So what they only do is send email to the repair center about the situation, and I highly doubt they actually check the email at all
I don't know how much I need to wait any longer. What other organization can I contact to help my situation?
Since u got you the google nexus one, have you tried contacting google? Its a long shot but it might work.
I guess you are from the US than if you are not getting **** customer service. I am from asia where english is not the first language of many countries. In singapore where i come from, htc hotline is outsourced to either china or taiwan. You get people who can hardly speak english even if their life depended on it. Mention a few key word and they would reply you like they are reading off a script. Its damn sad that the call centre sucks like this. I never had to deal with the call centre or service center when i was using the touch pro2. Now after this i think i am going to give up on htc and switch to motorola
thongster27 said:
Since u got you the google nexus one, have you tried contacting google? Its a long shot but it might work.
I guess you are from the US than if you are not getting **** customer service. I am from asia where english is not the first language of many countries. In singapore where i come from, htc hotline is outsourced to either china or taiwan. You get people who can hardly speak english even if their life depended on it. Mention a few key word and they would reply you like they are reading off a script. Its damn sad that the call centre sucks like this. I never had to deal with the call centre or service center when i was using the touch pro2. Now after this i think i am going to give up on htc and switch to motorola
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yea I live in the US and the representatives on the line are all Americans...
I did try talking to Google...but unfortunately they are only responsible for the sales, so there is very little they can do about repairs
How much did they charge you for the repair. My girlfriend just drop her Droid Inc and the screen crack. I called there repair service to see how much a new screen would be but there closed
Qbfinest83 said:
How much did they charge you for the repair. My girlfriend just drop her Droid Inc and the screen crack. I called there repair service to see how much a new screen would be but there closed
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I'm not sure about that...my phone's screen seemed to be fine according to their diagnostic
I think a screen replacement is around USD90?
Things are getting even more ridiculous.
I called 2 days ago on Saturday, and to my surprised they told me that it was finally done with all testing stages and was ready to be shipped.
Delighted, I confirmed with them that I should either receive it on Monday or Tuesday.
This morning I called to obtain a tracking number, and guess what...
IT WENT BACK TO TESTING!
This is in no possible way acceptable. It is already the 4th week since I sent it back for repair, AND THEY ARE STILL TESTING IT! They even pulled it back from the package just to test it again!
WTF is wrong with them? Are they on crack or something? Do they just randomly pick a order, delay the order just to piss the customer off? Because there is absolutely no way to get a hold of them?
Please everyone, I need some advice here.
ctbear said:
Things are getting even more ridiculous.
I called 2 days ago on Saturday, and to my surprised they told me that it was finally done with all testing stages and was ready to be shipped.
Delighted, I confirmed with them that I should either receive it on Monday or Tuesday.
This morning I called to obtain a tracking number, and guess what...
IT WENT BACK TO TESTING!
This is in no possible way acceptable. It is already the 4th week since I sent it back for repair, AND THEY ARE STILL TESTING IT! They even pulled it back from the package just to test it again!
WTF is wrong with them? Are they on crack or something? Do they just randomly pick a order, delay the order just to piss the customer off? Because there is absolutely no way to get a hold of them?
Please everyone, I need some advice here.
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What i did was to go to htc website look for the feedback and ***** about them. After more than a week of trading email they are finally going to send someone to pick up my phone and deliver a loan phone to me. Not sure how this is going to workout this time.
So long story short I lost my phone a week ago, one with terrible gps I should add, I didn't get the standard 5 dollar a month insurance from the death star, the guy at the wireless place offered me some other option where you pay a hundred up front but the deductible was only fifty so I did it thank god.
The insurance was through protect cell. So i filed a claim and they two dayed me phone feddy ex new sim card all. So i activated the phone and what do you know it has constant, i mean extremely constant random shutdown, like every 20 minutes while the battery was over 50 percent. So i the insurance company back and what do you the had the cap on back order so instead of being able to over night me a phone I had to deal with random shutdowns for a few days.
So the new phone finally arrived today and so far no random shutdowns and I did a gps test today and it worked extremely better than ever before. Hopefully this continues. Because I did hear fresh phones are more apt to have a functionable gps.
So to everyone with some sort of issue I suggest using those one year manufacturers warranties until you get a completely functionable phone. I do understand that is a big hassle for most of us and we shouldn't have to do all that to get a working phone but imo its better then having a phone that is lacking in some of its functionability.
Now more testing on custom rom and I am all set, praying gps maintains cuz it's a dealbreaker for me
I got my replacement phone last week (random shutdowns). The replacement had 4 shutdowns in less than 24 hours, the phone I was replacing had 4 shutdowns in 2 months. Called and *****ed that the replacement was within the same IMEI range as the affected phones. They overnighted another phone without waiting for the first or second phone to be returned. Third phone is working fine so far. GPS on Andromeda 1.2 is awesome.
Yea my phone also falls into the random shutdown range sadly, but hey so did my first one and I hadnt had any problems with it. Curious do you have insurance through att or did you get your replacement through warranty?
Fortunately, I live within 25 miles of a AT&T Tech Center - right next to an AT&T Sales Store - and they always have the Cap in stock. I'm on my 4th one, due to hardware issues - all at 0 cost under warranty. They were nice enough to show me that the new phone would boot to recovery, lol.
Happily running Serendipity 5.12, and patiently awaiting Gingerbread.
Thanks to all the devs and members at xda forums for your tireless enthusiasm!
No insurance, all replaced under warranty.
well its day two and I'm now running andromeda, gps is decent but not spectacular. Scheming on an inspire now
Sent from my SGH-I897 using XDA Premium App
Held out since Dec 2010...replacement on the way
There are quite a few threads about the Captivate Shutdown issue, and actually there are a few with some good observations on how to potentially correct it, but ultimately it needs to be replaced
So, what have I tried:
1) Captivate Keep Alive: Works, but battery drain...and non solution.
2) Load Monitor: Works, not a huge battery drain...still, does not fix the underlying issue.
3) Contrary to what many have said, a custom rom/custom kernel does not fix the issue.
4) It does appear some have had success with cleaning battery terminals, and a few have stated Samsung replaced the battery terminals and it fixed the issue.
I called At&t today, 03/08/2011, they asked me for the IMEI code and what color the water damage indicators where (pink or white?). No water damage here, so white please.
They are doing an exchange by mail, since I do not live close to a repair center...I have 14-days to ship the original back. It was quick and to the point. The replacement is a "refurbished device" direct from the manufacturer. Fingers crossed that I do not experience this again on the replacement as others have.
Hope this helps someone sitting on the fence on whether or not to ship theirs back. Remember to unroot, unlag, and otherwise un-fun your phone before shipping back
Enigma
Hi there,
My S3 has died (assuming it's the well known motherboard issue) - just wasn't working one morning, no light, no charge - totally dead.
I wondered what people's experience of returning items to Samsung is? I'm in Central London and the two Samsung official dealers get shocking reviews - seem to claim that everything is water damaged and charge £30 without any actual repair/replacement, taking weeks to do it.
How about returning the phone to Samsung? Any good experiences/horror stories? What is their turnaround time?
I have mobile phone insurance with my bank account - for a £50 excess they'll deliver a replacement phone next day, so that seems very tempting if the Samsung service is even slightly difficult.
One of those times I sort of wish I had an iPhone.
Wrong forum mate this is for the sg3. However I can help you to a degree. Are you completely sure that it's dead? I've never seen an Android phone just "die" without you do/something happening to it. Try to get into download or recovery mode (volume down and power button I believe not 100% sure) also it's not going to hurt to attempt the Samsung insurance, if they ask for a fee or you're getting bad customer service then deny them and go to the mobile insurance and pay the money for less worries. Any ways hope your problem gets fixed.
Sent from my GT-I5800 using xda app-developers app
Dear oneplus , my problem is so long that is discussing today.i brought the oneplus one phone from Amazon at 11 feb 2015 . received the phone at 16 feb 2015. After 5 or 6 days i felt a problem of charging on 2g network mode then i contact to the Amazon for replacement of phone but amazon customer support tell me phone would be return not be replaced and you will receive your money in your account. Then i were decided to go at service centre for solving of problem. After 9 or 10 days of brought of phone i visit at service centre . at service centre they are tried to diagnose the problem by some mathod like changing charging cable and modem and updating software of phone but problem was still persued. That time service centre person asked me " sir your phone should be open then we can check the problem of hardware. That time i thought my phone is new right now so it is not better to open the new phon may be caused another problems after open. Then i were decided i will give phone for repairing after some months.
Yesterday i visit at another service centre of oneplus for solving of problem in the phone . they said " sir your phone is opened and it is liquid defected so it's warranty is not valid" . what a bull**** .even i have never touch my phone with wet hand never give in another hand and never leave in open environment. They said "there is a litmus paper placed at just side of handfree jack that is indicating red". Everyone can see the litmus paper in the hole of handfree jack without open the phone. I swear i see this litmus paper red from first day of taking of phone that time i don't know about this. I sure my phone was delivered to me already with that defect but no one agree to listen my words. Even during opening of my phone yesterday at service centre they broke the volume wire and not agree for their fault also they want to charge money for the volume wire. I want to ask oneplus higher authority what is this bull****.i am totally disappointed from oneplus support and service. If my problem is not solve then i will file a case in consumer court in delhi (ndia) and also requesting in court is till the decision (judgement) stop the sale of oneplus phones in india.i so serious about this matter.
[email protected] said:
Dear oneplus , my problem is so long that is discussing today.i brought the oneplus one phone from Amazon at 11 feb 2015 . received the phone at 16 feb 2015. After 5 or 6 days i felt a problem of charging on 2g network mode then i contact to the Amazon for replacement of phone but amazon customer support tell me phone would be return not be replaced and you will receive your money in your account. Then i were decided to go at service centre for solving of problem. After 9 or 10 days of brought of phone i visit at service centre . at service centre they are tried to diagnose the problem by some mathod like changing charging cable and modem and updating software of phone but problem was still persued. That time service centre person asked me " sir your phone should be open then we can check the problem of hardware. That time i thought my phone is new right now so it is not better to open the new phon may be caused another problems after open. Then i were decided i will give phone for repairing after some months.
Yesterday i visit at another service centre of oneplus for solving of problem in the phone . they said " sir your phone is opened and it is liquid defected so it's warranty is not valid" . what a bull**** .even i have never touch my phone with wet hand never give in another hand and never leave in open environment. They said "there is a litmus paper placed at just side of handfree jack that is indicating red". Everyone can see the litmus paper in the hole of handfree jack without open the phone. I swear i see this litmus paper red from first day of taking of phone that time i don't know about this. I sure my phone was delivered to me already with that defect but no one agree to listen my words. Even during opening of my phone yesterday at service centre they broke the volume wire and not agree for their fault also they want to charge money for the volume wire. I want to ask oneplus higher authority what is this bull****.i am totally disappointed from oneplus support and service. If my problem is not solve then i will file a case in consumer court in delhi (ndia) and also requesting in court is till the decision (judgement) stop the sale of oneplus phones in india.i so serious about this matter.
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Me toi faced this condition even if i doesn't Brocken intentionally my phones screen till had to pay 7000 rs
Good to see u r decision to file complaint
But keep u r faith until u will get justice
These peoples should get a lesson so they can't fraud anyone more..
I'm not sure you've reached to Customer Support Hotline before? But here are the official numbers to contact them.
-00914041412125/ 18001028411(Toll Free)
Also you can write an email to [email protected], its just matter of time, if your product still under warranty, than do one thing, raise your voice, spread your query allover the internet. Name the official OnePlus Service Center with representatives whom you've talked.
Rest assured, if it wasn't your fault than you'll get justice. :fingers-crossed:
Always keep in mind, passion is one thing and foolishness is another, they can't be combined! If you had returned it in the past then you should be covered under Amazon.in guarantee refund. But since you've chose to keep it, they ain't gonna believe your word. Trust me, I own 3 OnePlus One. I have had pain in the ar*e just to get the device of my liking.
Total of 6 device I have purchased in the past year, only 3 kept and 3 had to return. No compromise on selection, always opting for fully functional unit.