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So you've bricked your captivate..../Stories to tell AT&T so you can get it replaced!

So you've bricked your captivate..../Stories to tell AT&T so you can get it replaced!
I recently bricked my captivate. It turned into a brick. Nothing happened at all. So i called samsung when ATT wouldnt replace it, and i told them it would shut off every once in a while and then one day it wouldnt turn on again. they gave me a new one!!!
so here i am, starting an AT&T/Samsung Support story thread. Tell us what you told them, and the results!

Or instead of a story realize you just perpetrated fraud and edging on theft since you lied about what happened to your phone instead of taking responsibility foe breaking it. If you're going to change the inner workings of your phone you shouldn't lie to get it replaced, but instead accept the risks and the cost if something goes wrong.
Sent from my GT-I9000 using XDA App

cropythy said:
Or instead of a story realize you just perpetrated fraud and edging on theft since you lied about what happened to your phone instead of taking responsibility foe breaking it. If you're going to change the inner workings of your phone you shouldn't lie to get it replaced, but instead accept the risks and the cost if something goes wrong.
Sent from my GT-I9000 using XDA App
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Wow somebody sounds bitter. If AT&T didn't place so many restrictions on the phone then maybe we wouldn't have to modify the "inner workings" in the first place. True it might not be honest, but neither is charging 10c for a text message

10c for a text message isn't honest but that doesn't mean lying about what you did to your phone should be condoned.
Sent from my GT-I9000 using XDA App

First off, I don't think anybody has managed to actually brick one of these phones - even the ones who have deliberately tried to do so.
Secondly, if you can't live with the restrictions AT&T has put on the phone, you have 30 days to return it. If you want to hack or modify your phone go ahead - but be prepared to accept the consquences for your actions.
Sent from my SAMSUNG-SGH-I897 using XDA App

you could always one click odin3 restore and be fine!

This is hands down, 100% wrong. YOU were playing around with your phone. YOU knew the risks and you decided to flash/update/whatever your device and ended up with a partial brick. (to my knowledge there has not been a fully bricked captivate yet)
It is YOUR responsibility to replace the phone if YOU damage it in any way. NOT At&t.
It always irks me when people manipulate retailers/manufacturers to get things replaced 'under warranty' when in fact, the warranty has been voided.

Not a good idea to make up a story
Its not like they cannot find out that you were the culprit who bricked it when the phone gets back to QA. And believe me...they WILL find out. Once they find out and if they decide to care you are technically liable for the full price of the phone in addition to what they deem are damages
Additionally it will just lead to more efforts by AT&T to keep modders out, hurting us all at xda in the process.

wuxingwarrior3 said:
Wow somebody sounds bitter. If AT&T didn't place so many restrictions on the phone then maybe we wouldn't have to modify the "inner workings" in the first place. True it might not be honest, but neither is charging 10c for a text message
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So being dishonest makes it all right?
Guess what? No one tricked anyone into buying a phone. AT&T does not change terms and conditions without giving you cause to cancel your contract. If you don't like the price of text messages, then don't text; or go with a cheaper carrier.
If you don't like the restrictions don't buy the phone.
And you probably justify downloading music, apps, and movies because they cost to much or not good enough quality?

what does it mean to breake?
Sent from my SAMSUNG-SGH-I897 using XDA App

I agree with the above posters.
When I bought this phone, I knew I was going to root it, ROM it, edit the files and such. I knew at the same time that doing so would void my warranty and make me liable for any damage I did to the phone. Understanding that made me more careful about what I put on my phone, and made me research the HELL out of any changes I made before I made them, and how to fix them if something went wrong.
Also, it's, so far, IMPOSSIBLE to completely brick a captivate, since you can just use Odin3 to reinstall software. I would think the only way to brick one would be hardware damage from taking it apart, or smashing it with a hammer or something crazy like that.
Just go to this thread, download the firmware, Odin3 and the pitfile and reinstall your phone's OS.
http: // forum.xda-developers.com/showthread.php?t=731989

Holy crap I didn't think so many people would be morally distressed by Hazard96's actions. The guy faked a story to get a new phone, big deal. Its not like he killed someone. I know what he did was wrong, I'm not arguing that. I merely stated that dishonesty is not a quality possessed by one individual, and that if a company is going to engage in dishonest practices well... things have a way of balancing themselves out. Corporate greed is incredibly pervasive in today's society. I'm sure AT&T and Samsung aren't angels either. Now that being said, I do not condone what Mr. Hazard did nor would I do what he did. Here's a little anecdote: I bought a 1st gen iPhone when they first came out, unlocked it and later found out it had hardware issues. I could have easily brought it to an apple store and have them replace it but I voided my warranty by unlocking it and cut my losses by selling an unlocked defective phone. Before we start making assumptions about people lets analyze the situation and not get our panties in a bunch over something that is, in the grand scheme of things, inconsequential.

wuxingwarrior3 said:
Holy crap I didn't think so many people would be morally distressed by Hazard96's actions. The guy faked a story to get a new phone, big deal. Its not like he killed someone. I know what he did was wrong, I'm not arguing that. I merely stated that dishonesty is not a quality possessed by one individual, and that if a company is going to engage in dishonest practices well... things have a way of balancing themselves out. Corporate greed is incredibly pervasive in today's society. I'm sure AT&T and Samsung aren't angels either. Now that being said, I do not condone what Mr. Hazard did nor would I do what he did. Here's a little anecdote: I bought a 1st gen iPhone when they first came out, unlocked it and later found out it had hardware issues. I could have easily brought it to an apple store and have them replace it but I voided my warranty by unlocking it and cut my losses by selling an unlocked defective phone. Before we start making assumptions about people lets analyze the situation and not get our panties in a bunch over something that is, in the grand scheme of things, inconsequential.
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What are the dishonest practices that are perpetrated by these companies that would permit someone to lie in return? (assuming one wrong justifies another)
I don't have a problem with someone taking a bricked phone and saying it doesn't work - all these devices should have a way to recover - like Odin allows and like the iPhone allows - recovery mode then reflash to stock. You could have reflashed your firmware to stock and return it to the apple - nothing dishonest about that.
What I do have a problem with is the idea that lying to the company is justified - this concept that "They were dishonest with me, so i can lie to them". I want some justification for that - where is the corporate deceit?
No one made me any promises when i bought my phone - I had 30 days to return it if it didn't work the way i wanted it too. The rate plans are spelled out pretty clearly, as are roaming and data.
They may not be priced fair in my mind, but I see nothing dishonest. I just want examples of dishonesty - not examples of a store manager saying something, examples of the corporation being dishonest.

I'm sorry, but in my world, if I install linux on a brand new dell or HP computer, and the screen shorts, my warranty doesn't become void. I can't receive software technical support because I am not running the software the sold me, but if the hardware is defective, software has ZERO to do with it. So the limitations that AT&T place on cell phones that if you flash a new ROM it's warranty is void is ridiculous, and downright fraudulent.

alphadog00 said:
What are the dishonest practices that are perpetrated by these companies that would permit someone to lie in return? (assuming one wrong justifies another)
I don't have a problem with someone taking a bricked phone and saying it doesn't work - all these devices should have a way to recover - like Odin allows and like the iPhone allows - recovery mode then reflash to stock. You could have reflashed your firmware to stock and return it to the apple - nothing dishonest about that.
What I do have a problem with is the idea that lying to the company is justified - this concept that "They were dishonest with me, so i can lie to them". I want some justification for that - where is the corporate deceit?
No one made me any promises when i bought my phone - I had 30 days to return it if it didn't work the way i wanted it too. The rate plans are spelled out pretty clearly, as are roaming and data.
They may not be priced fair in my mind, but I see nothing dishonest. I just want examples of dishonesty - not examples of a store manager saying something, examples of the corporation being dishonest.
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(I'm agreeing with quoted poster)
It's also an issue of trust. If people keep returning phones that were bricked due to rooting or flashing improperly, then eventually the phone companies will work to put some kind of lockdown on that type of thing. Hard to to? probably, but the latest fiasco with Efuse and such on the Droid X showed us that it's POSSIBLE. Ultimately while I appreciate the ability to make my phone into essentially anything I want I think that once you start making those changes you take full possession of the phone. I don't want Samsung to go "hey, we had a bunch of phones returned because the idiots bricked them by flashing a bad rom, we should make it so you can't do that to keep them from ruining their phones and costing us money"

alphadog00 said:
What are the dishonest practices that are perpetrated by these companies that would permit someone to lie in return? (assuming one wrong justifies another)
I don't have a problem with someone taking a bricked phone and saying it doesn't work - all these devices should have a way to recover - like Odin allows and like the iPhone allows - recovery mode then reflash to stock. You could have reflashed your firmware to stock and return it to the apple - nothing dishonest about that.
What I do have a problem with is the idea that lying to the company is justified - this concept that "They were dishonest with me, so i can lie to them". I want some justification for that - where is the corporate deceit?
No one made me any promises when i bought my phone - I had 30 days to return it if it didn't work the way i wanted it too. The rate plans are spelled out pretty clearly, as are roaming and data.
They may not be priced fair in my mind, but I see nothing dishonest. I just want examples of dishonesty - not examples of a store manager saying something, examples of the corporation being dishonest.
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How about price fixing, dubious business practices, illegal political contributions, tax evasion, and breach of trust (These are allegations that samsung was CAUGHT doing, imagine all the stuff that's been going on behind closed doors).
http://www.corp-ethics.com/company/samsung/samsung-give-825m-charity.html
http://www.nytimes.com/2008/04/17/business/worldbusiness/17iht-17samsung.12083418.html
http://www.tomshardware.com/news/European-Union-Price-Fixing-DRAM,10462.html
NOW AGAIN, I'm not saying because Samsung engaged in these practices that it justifies one man's deceitful actions, all I'm saying is that no one is perfect... And I don't want to get started on what AT&T is guilty of.

Kreiger1981 said:
(I'm agreeing with quoted poster)
It's also an issue of trust. If people keep returning phones that were bricked due to rooting or flashing improperly, then eventually the phone companies will work to put some kind of lockdown on that type of thing. Hard to to? probably, but the latest fiasco with Efuse and such on the Droid X showed us that it's POSSIBLE. Ultimately while I appreciate the ability to make my phone into essentially anything I want I think that once you start making those changes you take full possession of the phone. I don't want Samsung to go "hey, we had a bunch of phones returned because the idiots bricked them by flashing a bad rom, we should make it so you can't do that to keep them from ruining their phones and costing us money"
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Or said companies can accept the fact that rooting et al will take place anyway, and make the process much easier. Jailbreaking is legal now right? Companies ought to develop a system where people can jailbreak/root without fear of bricking and companies will save money. It's a win-win

wuxingwarrior3 said:
Or said companies can accept the fact that rooting et al will take place anyway, and make the process much easier. Jailbreaking is legal now right? Companies ought to develop a system where people can jailbreak/root without fear of bricking and companies will save money. It's a win-win
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This phone is already ridiculously easy to flash and virtually impossible to brick, and we still have ethically bankrupt idiots pulling these stunts and then coming here to brag about it!
I would agree that we have blatant price fixing in regards to the price of text messages and probably in regards to other services too. These issues need to be addressed through the appropriate legal avenues. None of them turn "wrong" into "right".

Someone should sticky the below post
http://forum.xda-developers.com/showthread.php?t=753946
It IS possible to brick the phone. Anyone who spouts off about how it is impossible is dead wrong. See post seven of the above thread. While what the OP did is wrong on some level, the severity is debatable for the next hundred years. I will say that the community shares some responsibility though. There are not enough warnings about bricking, everyone simply states that it's nearly impossible. I've seen numerous posts asking for help on a device that is as the OP described in his other thread and the only things that are posted are the typical "It can't be bricked, you're just doing it wrong" posts. Having personally seen one such device, I've read a lot of threads about it. Most are simply stuck at the android failsafe screen or in a boot loop but there are indeed complete bricks and not enough attention is given to them or how to avoid them. In short, the OP does deserve some slack.

Wow wtf happened to this site?
Sent from my Samsung Captivate.

If you allow them to do nothing, NOTHING will be done!

More then 2 replacements of the same device is unacceptable, but if you allow them to do nothing, NOTHING will be done! Keep in mind that they will not simply give you what you want, you will have to do some verbal gymnastics. They will tell you ANY and EVERYTHING to get you off the phone: We'll have someone give you a call back, my supervisor is not available, etc. DO NOT accept another G2x and DO NOT accept a downgrade (G2, Mytouch 4g etc). If he or she says there is nothing that can be done, ask to speak to his/her superior. I believe lawsuits are a waste of time if at the end of the day, you still have the same problems as before. Remember, you get what you pay for, so if you didn't pay for a malfunctioning device, why would you accept anything less? I'm sure most of you extended your contract 2 more years, so stop replacing your device for another device you know may be even worse. Me??? Well, I'm a satisfied customer now!
HINT: Look at my signature............

Chance Ill said:
More then 2 replacements of the same device is unacceptable, but if you allow them to do nothing, NOTHING will be done! Keep in mind that they will not simply give you what you want, you will have to do some verbal gymnastics. They will tell you ANY and EVERYTHING to get you off the phone: We'll have someone give you a call back, my supervisor is not available, etc. DO NOT accept another G2x and DO NOT accept a downgrade (G2, Mytouch 4g etc). If he or she says there is nothing that can be done, ask to speak to his/her superior. I believe lawsuits are a waste of time if at the end of the day, you still have the same problems as before. Remember, you get what you pay for, so if you didn't pay for a malfunctioning device, why would you accept anything less? I'm sure most of you extended your contract 2 more years, so stop replacing your device for another device you know may be even worse. Me??? Well, I'm a satisfied customer now!
HINT: Look at my signature............
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You forgot 1 thing.....keep control of your temper. It's ok to sound upset, but never ok to yell, scream, act irrational or threaten. Do not use the terms sue, lawsuit or anything like that. Most call centers will shut down on those terms. My lawyer will speak to your lawyer means nothing to someone in Mumbai or even Ponca City OKlahoma. They are contractors, working for less that minimum wage, with a bonus for the number of phone calls they take. So taking your frustration out on them, will only get you a story to post here on XDA. Most commonly you will not get resolution. Many of their calls are recorded. If they help you, say thank you.

alodar1 said:
You forgot 1 thing.....keep control of your temper. It's ok to sound upset, but never ok to yell, scream, act irrational or threaten. Do not use the terms sue, lawsuit or anything like that. Most call centers will shut down on those terms. My lawyer will speak to your lawyer means nothing to someone in Mumbai or even Ponca City OKlahoma. They are contractors, working for less that minimum wage, with a bonus for the number of phone calls they take. So taking your frustration out on them, will only get you a story to post here on XDA. Most commonly you will not get resolution. Many of their calls are recorded. If they help you, say thank you.
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Absolutely! Treat others how you want to be treated.

alodar1 said:
You forgot 1 thing.....keep control of your temper. It's ok to sound upset, but never ok to yell, scream, act irrational or threaten. Do not use the terms sue, lawsuit or anything like that. Most call centers will shut down on those terms. My lawyer will speak to your lawyer means nothing to someone in Mumbai or even Ponca City OKlahoma. They are contractors, working for less that minimum wage, with a bonus for the number of phone calls they take. So taking your frustration out on them, will only get you a story to post here on XDA. Most commonly you will not get resolution. Many of their calls are recorded. If they help you, say thank you.
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+1
10 chars

The reason why nothing is being done cause not all the g2xs are ****ED^ like the one I'm using doesn't have one problem it blows every phone away. So everyone is complaining about a certain problem and they are trying to fix a problem that they can't find u know. So they pretty much have to swap the hardware on everyphone than start giving replacements to the people that need em.

You have no signature
Sent from my LG-P999 using XDA Premium App

Silent Sms attacks/tracking

so apparently the German government (and other entities) have been using silent sms attacks to keep tabs on its civilians
they send a silent sms to someones phone, it dosent show up at all on their device, but it pings back Imei numbers and other info, which can be cross reffed with the operator log of the towers and used to compile an entire movement profile for an individual
now i dont know about you but as an upstanding citizen this kind of crap concerns the heck outta me.
i believe further exploration into some sort of defense against ssms attacks is in order but it is way above my paygrade

I'm not so sure about this.. So the mobile OS developers, operators and the government(s) are involved in this? To me this sounds like someone is a bit paranoid.

It is possible and may not be at the behest of the cell providers. Look at the things that the US government has done in this regard. The patriot act here in the states gives the government the right to view and track calls, emails, and so forth. Though it could be a false alarm it is possible. :s
Sent from my DROID BIONIC using xda premium

Eeroz said:
I'm not so sure about this.. So the mobile OS developers, operators and the government(s) are involved in this? To me this sounds like someone is a bit paranoid.
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Not the OS developers, it purely has to do with the carriers. I remember reading a lot about similar things in the past, like pinging a phone, class 0 sms', etc. Does anyone have any related links, whether relating to the governments use or these pinging sms' in general? Sounds like an interesting topic!

ishmael345 said:
It is possible and may not be at the behest of the cell providers. Look at the things that the US government has done in this regard. The patriot act here in the states gives the government the right to view and track calls, emails, and so forth. Though it could be a false alarm it is possible. :s
Sent from my DROID BIONIC using xda premium
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I hear you there. Look at the new chip they want in all cell phones in the US starting this year for government based SMS for terrorist threats and amber alerts. Wonder why it is gonna be connected to the GPS and phone mic?

I'm pretty confident that the government and to be more precise law enforcement have all right to keep track of you and your movements if they see fit.
In saying this though, most governments and once again to be more precise law enforcement will only track you and record your activities should you be doing activities that would force them to.
You aren't doing anything you shouldn't be doing are you?
PS I had to give my mobile number to an officer of the law the other day, to say the least I'm kind of paranoid that they will look through previous texts that I have sent which could be incriminating, but in saying this I'm more than happy to accept my fate should such predicament come to haunt me.
My point is that if you need to ensure you aren't being recorded or tracked, do your illegal activities on a phone which cannot be traced back to you.
Edit this image is relevant to this thread.
http://www.philzimmermann.com/images/TinFoilHatArea.jpg
Sent from my Galaxy Nexus using xda premium

Any proof about this?

Do a search for Fema chips in cell phones and see.

zeekiz said:
I'm pretty confident that the government and to be more precise law enforcement have all right to keep track of you and your movements if they see fit.
In saying this though, most governments and once again to be more precise law enforcement will only track you and record your activities should you be doing activities that would force them to.
You aren't doing anything you shouldn't be doing are you?
PS I had to give my mobile number to an officer of the law the other day, to say the least I'm kind of paranoid that they will look through previous texts that I have sent which could be incriminating, but in saying this I'm more than happy to accept my fate should such predicament come to haunt me.
My point is that if you need to ensure you aren't being recorded or tracked, do your illegal activities on a phone which cannot be traced back to you.
Edit this image is relevant to this thread.
http://www.philzimmermann.com/images/TinFoilHatArea.jpg
Sent from my Galaxy Nexus using xda premium
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To say if you are not doing anything wrong then you should not fear having no privacy in the eyes of the government and the law is dumb. People keep information other than criminal activites private for many reasons, And that has the potential for abuse or missuse by the wrong people. For example look at American presidential campaigns Quite often they have people digging up dirt on their rivals, quite often its inconsequential dirt, but the PR firms twist it and stretch it and convert it into a duststorm of contraversy, can you imagine how much easier that type of BS would be if one political contender / group had a supporter or supporters high up with access to this information? low risk move for them, and a goldmine for their marketing firms.

hungry81 said:
To say if you are not doing anything wrong then you should not fear having no privacy in the eyes of the government and the law is dumb. People keep information other than criminal activites private for many reasons, And that has the potential for abuse or missuse by the wrong people. For example look at American presidential campaigns Quite often they have people digging up dirt on their rivals, quite often its inconsequential dirt, but the PR firms twist it and stretch it and convert it into a duststorm of contraversy, can you imagine how much easier that type of BS would be if one political contender / group had a supporter or supporters high up with access to this information? low risk move for them, and a goldmine for their marketing firms.
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Agreed. Oh and while he is at it might as well tell all those people that died protecting freedom that they died for no reason because he doesn't care about his freedom of privacy.

zelendel said:
Agreed. Oh and while he is at it might as well tell all those people that died protecting freedom that they died for no reason because he doesn't care about his freedom of privacy.
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I wouldn't go as far as saying died for no reason, I agree with freedom of privacy, but I also believe more or less that they would be doing this pinging for our protection.

M_Nation said:
I wouldn't go as far as saying died for no reason, I agree with freedom of privacy, but I also believe more or less that they would be doing this pinging for our protection.
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I know that maybe a bit harsh but some of my freinds were those that stood up for our rights and freedom and for someone to say its OK for a government to remove that right rubs me wrong.
I would to if you were innocent until proven guilty but we all know that is not the case anymore. Now you are guilty until proven innocent.
I think the days of thinking that our government is out for the good of people is long over.

M_Nation said:
I wouldn't go as far as saying died for no reason, I agree with freedom of privacy, but I also believe more or less that they would be doing this pinging for our protection.
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Oh for my "protection" well thats okay then.
So whats your stance on carrier IQ then? after all its only sending information that will make our phone using experiance better, And from a safety issue SOPA and the Australian internet filter are brilliant, Means I can not access those nasty sites that will put me at risk, Just like in China. It does not stink of isolationisim and control at all. And all no one should want ANYTHING kept private if they are not breaking the law should they? Infact privacy breeds suscpicion. How about for everyones safety you post your private details and smses as well as your daily schedule so we know you are not going around consorting with terroists or drug dealers.

Anyone who would sacrifice liberty for security deserves neither.
Sent from my SGH-T989 using XDA App

forget the government, they don't need to do anything.
all they need to do is contact Google and Apple.
they have us all under lock and key... in the name of convenience and technology.
we are all just bunch of *****es and whores.

Mainspring said:
forget the government, they don't need to do anything.
all they need to do is contact Google and Apple.
they have us all under lock and key... in the name of convenience and technology.
we are all just bunch of *****es and whores.
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^^^^--- This.
Anyway, as far as being able to track you they would need probable cause to even begin to attempt to defend themselves if any government type decides to do this. At least enough to warrant a search a seizure. I don't know how the laws are outside of the states but I can imagine unless you're in a dictatorship or you live in a communist nation the laws are similar.
Higher-ups have always been able to do this, that's not the question. The question is the legitimacy of the situations that they decide to use their power.

LOL
I love you guys who born and grow up in the US. and Western part where democracy is practicing daily.
Coming off a communist country, I love freedom a lot but ......... if you do no harm to the nation, no harm to the country, no harm to the community and no harm to anybody, then you SHOULD NEVER worry about it.
If you say "Obama is suck and I hate him" you not gonna be jailed for that.
If you say "I hate white president and I never vote for those again", you not gonna be fined for that.
If you say "I just have sex with my g/f and she moans like crazy", they not gonna care to listen to your conversation.
But if you are up to something, potentially put the nation, commnunity at risk, yes, you are deserved to lock up for the rest of your life as the safety issue for the rest.
Period.

Yes a the moment the government can suboena Google or whoever and can get the info but at least there is a process to be followed paperwork and its all mostly in the open. So if this is the case why do they need to get this info via this chip? To me the potential for misuse outweighs the potential for safety removing a link in the chain does not nessicarily make the chain better or stronger
Sent from my HTC EVO 3D X515m using xda premium.

hungry81 said:
Yes a the moment the government can suboena Google or whoever and can get the info but at least there is a process to be followed paperwork and its all mostly in the open. So if this is the case why do they need to get this info via this chip? To me the potential for misuse outweighs the potential for safety removing a link in the chain does not nessicarily make the chain better or stronger
Sent from my HTC EVO 3D X515m using xda premium.
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Look at all the articles about how carriers gave the FBI an open ticket to their systems. The government has been doing unwarrented wire taps for years now in the name of security which is BS.
As for the previous comment no you don't get in trouble for things like that but let me tell you a true story about a buddy of mine.
He and his girlfreind got into an argument where she made up lies about how he said he would kill her for threating to run away with their child. The cops find him on a bus leaving state. Tosses him in jail for 4 weeks until he sees a judge as their is no bail in the state for demestic issues. Then he get 6 months probation and has to pay $4000 in fines. Cant go to trial as she cant be found. Now he has assault on his record and is having trouble finding work as all it says is ASSAULT nothing else. All for words he never said. But even if he had it was still just words. Nothing more. No history of violence. Just an empty threat.
Yeah freedom right. Guilty until proven innocent

Wow, never heard this until now

AT&T rep: "Your GS4 is slow because you did not activate it properly."

Returned my GS4 today (that's not the purpose of this thread, so don't bash me), and when the guy asked why I was returning it, I said it's kind of laggy and not enough of an upgrade over my GS3 to warrant keeping. A few minutes later he asked if I ever "activated" the phone, and I said, "I just stuck my SIM card in and it worked." He responded, "Well that is why your GS4 was slow--you did not activate it properly."
I proceeded to explain to him that I did not mean that data was slow, but that the phone itself was laggy, i.e., opening dialer, taking pictures, etc--stuff that has nothing to do with the SIM card or activation. He nevertheless argued with me and insisted that if I had properly activated it instead of just inserting my SIM card, then it would have functioned better. We argued for a minute or two and then I just gave up and said "fine, I would like to return it anyways, thanks."
Anyways, just thought I'd share. The guy clearly has no idea what he's talking about, but it was worth a laugh.

It's like when I told the att rep that I might not be purchasing tha s4 because of the locked boot loader. She proceeded to explain that you could take the back of the phone off and that it was not locked.

MrGriffdude said:
It's like when I told the att rep that I might not be purchasing tha s4 because of the locked boot loader. She proceeded to explain that you could take the back of the phone off and that it was not locked.
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Lol do these people get ZERO training?
Sent from my HTC One

MrGriffdude said:
It's like when I told the att rep that I might not be purchasing tha s4 because of the locked boot loader. She proceeded to explain that you could take the back of the phone off and that it was not locked.
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Ha. Funniest post so far today...

Ugh, this makes me so angry. These AT&T reps remind me of Best Buy employees that sell computers or phones. They are so used to being the "person that knows everything" that they can't deal with being proved wrong or won't see it any other way. For example, I wanted a Macbook Pro and I knew the onboard video card could run my favorite games at a full 60 fps.. So I asked for a sales person to get me the laptop in the cage. Instead, I was given a lecture by the sales person on why "Macs can't play games" and I should get this HP "gaming" laptop (17 inches, neon lights, etc). I tried to educate him on things like bootcamp, nVidia series numbers, and even the games themselves, but nothing got through. He was told at some point in his life that "Macs can't play games" and that's that.
It's gotten to the point where if I want to cancel a service or return a product and they ask "what was wrong?" I simply say "it wasn't the right fit for me" or "I just want to try something else". It's not worth getting in an argument about because there are no winners and you aren't going to educate anyone that gets paid to sell, sell, sell. Educate yourself ahead of time of the store's policies and if the rep tries to give you sh*t, just ask for a manager and be sure you are able to quote policy if need be.

I work for AT&T. I'm not a tech support slave, I'd like to keep my title confidential, but I will say that these people don't deserve this kind of trashtalk.
Do remember that over 90% of AT&T's subscriber base is not the type of individual that's going to browse these forums or know what a locked bootloader even is. The % of the Android community that is into modding is way smaller than you think. Why would AT&T train their tech support slaves on locked bootloaders and rooting? 99% of the time, they deal with billing issues and irate customers who are complaining about service drops.
The tech support slaves also don't have training on the internal workings of the tiered system of Android. They didn't make the phone, they can't tell you why it's slow. The only material they have to go off of, is the same material that's available to us from within the box, and the information they catch up on when people call and complain to them. They aren't programmers, they aren't Samsung. They aren't Google. They are a provider of service. I'm sure almost everyone here would agree that it's dumb to call Comcast and ask them why your computer is slow(Not your internet, but your computer). This is the exact same thing. What do you expect them to say when you say "I'm not going to get the S4 because it has a locked bootloader"? Do you expect the response to be "Well sir I can assist you with that. Please dial this 24 digit number and the pound key and your bootloader will be unlocked.", how do you expect them to fix it for you? Locked bootloaders happen for a LEGAL reason, and the bootloader has already been unlocked. Everyone on XDA is so impatient and rude anymore, it makes me not want to be a part of the degrading community.
In my opinion, the person calling AT&T to complain about their phone being slow and laggy shows less common sense than the AT&T rep who can't help them. Just because they're "Tech Support" doesn't mean they can magically give you explenations out of the nether or fix any problem you might have with the hardware that they did not manufacture. Android is an operating system. If you bought your computer from Walmart and it came with Windows installed, would you call Walmart and ask them questions about why your system isn't performing the way it's supposed to, or would you call Microsoft; the people responsible for the software on the device?
Cut these people a break. It's impossible to police the entire bug list of Android across every handset on the market. 90% of the Android user-base wouldn't even notice that the phone was performing slowly when it shouldn't. Us here at XDA are a huge minority.
When I saw this thread, I laughed, not because of what the AT&T rep said, but because the OP was expecting them to give them some detailed analysis on why their phone is lagging. Maybe AT&T should start hiring their tech support slaves directly from Google Interns, then these wambulance threads wouldn't happen.
If you had any idea how much "training" is required to work in any kind of support department for AT&T, you would think twice before crying on forums about how they didn't rifle off a fix for every little problem you have.
As to the comment above me, I will recite the same. Sales people aren't scholars of technology. He's correct that gaming on a Mac is very uncommon, considering almost every computer game in existence runs on DirectX, which is owned by Microsoft, thus not able to be efficiently included in OS X. Do you really damn the salesman for telling you that Windows has 3498230948230948x more gaming capabilities than a Mac? Because I hate to tell you this, but he's right. If I were the salesman, I would try to prevent you from grossly overpaying by 200-300% for a device that you're going to have to jump through hoops for to play an insanely large library of games. What makes it even more hilarious is that now you can install OS X on a Windows based machine, so you're literally overpaying 200-300% for a shiny white Mac because you are a sheeple. Show me any Mac, and I'll build you a Windows computer with Mac OS-X on it for a third of the price. But seriously, If you want to buy a Mac for gaming and you want them to talk to you about strictly Macs, go to an apple store. If you go to a computer store, they're going to try to talk you into Windows, because it's what 85% of the world uses. This is also not a random statistic, although the study is a few years old.

geokhentix said:
I work for AT&T. I'm not a tech support slave, I'd like to keep my title confidential, but I will say that these people don't deserve this kind of trashtalk.
Do remember that over 90% of AT&T's subscriber base is not the type of individual that's going to browse these forums or know what a locked bootloader even is. The % of the Android community that is into modding is way smaller than you think. Why would AT&T train their tech support slaves on locked bootloaders and rooting? 99% of the time, they deal with billing issues and irate customers who are complaining about service drops.
The tech support slaves also don't have training on the internal workings of the tiered system of Android. They didn't make the phone, they can't tell you why it's slow. The only material they have to go off of, is the same material that's available to us from within the box, and the information they catch up on when people call and complain to them. They aren't programmers, they aren't Samsung. They aren't Google. They are a provider of service. I'm sure almost everyone here would agree that it's dumb to call Comcast and ask them why your computer is slow(Not your internet, but your computer). This is the exact same thing. What do you expect them to say when you say "I'm not going to get the S4 because it has a locked bootloader"? Do you expect the response to be "Well sir I can assist you with that. Please dial this 24 digit number and the pound key and your bootloader will be unlocked.", how do you expect them to fix it for you? Locked bootloaders happen for a LEGAL reason, and the bootloader has already been unlocked. Everyone on XDA is so impatient and rude anymore, it makes me not want to be a part of the degrading community.
In my opinion, the person calling AT&T to complain about their phone being slow and laggy shows less common sense than the AT&T rep who can't help them. Just because they're "Tech Support" doesn't mean they can magically give you explenations out of the nether or fix any problem you might have with the hardware that they did not manufacture. Android is an operating system. If you bought your computer from Walmart and it came with Windows installed, would you call Walmart and ask them questions about why your system isn't performing the way it's supposed to, or would you call Microsoft; the people responsible for the software on the device?
Cut these people a break. It's impossible to police the entire bug list of Android across every handset on the market. 90% of the Android user-base wouldn't even notice that the phone was performing slowly when it shouldn't. Us here at XDA are a huge minority.
When I saw this thread, I laughed, not because of what the AT&T rep said, but because the OP was expecting them to give them some detailed analysis on why their phone is lagging. Maybe AT&T should start hiring their tech support slaves directly from Google Interns, then these wambulance threads wouldn't happen.
If you had any idea how much "training" is required to work in any kind of support department for AT&T, you would think twice before crying on forums about how they didn't rifle off a fix for every little problem you have.
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Agree!
It's like people expect that store (best buy, cellular ect) employees all have a BAS or MBA in computer science..

Could have read it wrong,but looks like he was returning his phone and the att rep asked him why. So he told them. what was wrong with that? He didn't take his phone to att thinking some kind of magic was going to take place and it wouldn't lag anymore. That was the att rep saying if he actavatied it he wouldn't have that problem. Again maybe I read the op wrong.
Sent from my SAMSUNG-SGH-I337 using xda premium

I'm fine with people not knowing if its that important i will usually know about it anyways. I just dislike it when I get a bull crap response in return. If I do receive one I don't make a scene and argue with them. I just thought that response was worth a chuckle or two.

atsim said:
Could have read it wrong,but looks like he was returning his phone and the att rep asked him why. So he told them. what was wrong with that? He didn't take his phone to att thinking some kind of magic was going to take place and it wouldn't lag anymore. That was the att rep saying if he actavatied it he wouldn't have that problem. Again maybe I read the op wrong.
Sent from my SAMSUNG-SGH-I337 using xda premium
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Considering the title of the thread is meant to find humor in the reps response, it doesn't really matter how it came about. If he wanted to return his phone, do it without picking fun at people who are literally paid to be treated like dirt. I have to talk to support every single day in my job, and trust me, it can be a huge headache, but I don't hold it against them because I know that when I hang up with them, 9 times out of 10, the next person that picks up the phone is going to scream at them.
Perhaps I was a little rude, I meant no offense to any of you.

geokhentix said:
I work for AT&T. I'm not a tech support slave, I'd like to keep my title confidential, but I will say that these people don't deserve this kind of trashtalk.
Do remember that over 90% of AT&T's subscriber base is not the type of individual that's going to browse these forums or know what a locked bootloader even is. The % of the Android community that is into modding is way smaller than you think. Why would AT&T train their tech support slaves on locked bootloaders and rooting? 99% of the time, they deal with billing issues and irate customers who are complaining about service drops.
The tech support slaves also don't have training on the internal workings of the tiered system of Android. They didn't make the phone, they can't tell you why it's slow. The only material they have to go off of, is the same material that's available to us from within the box, and the information they catch up on when people call and complain to them. They aren't programmers, they aren't Samsung. They aren't Google. They are a provider of service. I'm sure almost everyone here would agree that it's dumb to call Comcast and ask them why your computer is slow(Not your internet, but your computer). This is the exact same thing. What do you expect them to say when you say "I'm not going to get the S4 because it has a locked bootloader"? Do you expect the response to be "Well sir I can assist you with that. Please dial this 24 digit number and the pound key and your bootloader will be unlocked.", how do you expect them to fix it for you? Locked bootloaders happen for a LEGAL reason, and the bootloader has already been unlocked. Everyone on XDA is so impatient and rude anymore, it makes me not want to be a part of the degrading community.
In my opinion, the person calling AT&T to complain about their phone being slow and laggy shows less common sense than the AT&T rep who can't help them. Just because they're "Tech Support" doesn't mean they can magically give you explenations out of the nether or fix any problem you might have with the hardware that they did not manufacture. Android is an operating system. If you bought your computer from Walmart and it came with Windows installed, would you call Walmart and ask them questions about why your system isn't performing the way it's supposed to, or would you call Microsoft; the people responsible for the software on the device?
Cut these people a break. It's impossible to police the entire bug list of Android across every handset on the market. 90% of the Android user-base wouldn't even notice that the phone was performing slowly when it shouldn't. Us here at XDA are a huge minority.
When I saw this thread, I laughed, not because of what the AT&T rep said, but because the OP was expecting them to give them some detailed analysis on why their phone is lagging. Maybe AT&T should start hiring their tech support slaves directly from Google Interns, then these wambulance threads wouldn't happen.
If you had any idea how much "training" is required to work in any kind of support department for AT&T, you would think twice before crying on forums about how they didn't rifle off a fix for every little problem you have.
As to the comment above me, I will recite the same. Sales people aren't scholars of technology. He's correct that gaming on a Mac is very uncommon, considering almost every computer game in existence runs on DirectX, which is owned by Microsoft, thus not able to be efficiently included in OS X. Do you really damn the salesman for telling you that Windows has 3498230948230948x more gaming capabilities than a Mac? Because I hate to tell you this, but he's right. If I were the salesman, I would try to prevent you from grossly overpaying by 200-300% for a device that you're going to have to jump through hoops for to play an insanely large library of games. What makes it even more hilarious is that now you can install OS X on a Windows based machine, so you're literally overpaying 200-300% for a shiny white Mac because you are a sheeple. Show me any Mac, and I'll build you a Windows computer with Mac OS-X on it for a third of the price. But seriously, If you want to buy a Mac for gaming and you want them to talk to you about strictly Macs, go to an apple store. If you go to a computer store, they're going to try to talk you into Windows, because it's what 85% of the world uses. This is also not a random statistic, although the study is a few years old.
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I tend to disagree. While sure, the reps may not be "informed" they still shouldn't try to talk out of their asses about something they don't understand. If anything this would shy me away from a product than entice me to get it. Imagine if you go to a restaurant and you ask the waiter/waitress about ingredients in a dish, they don't make stuff up if they don't know, they go ask.
As for this being a "degrading community" please get off this forum, as it's clearly not for you.

raqball said:
Agree!
It's like people expect that store (best buy, cellular ect) employees all have a BAS or MBA in computer science..
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My only gripe is when the person you are talking to (best buy, AT&T, etc) claims that they KNOW they are right because they've had some Saturday afternoon training.
See my example above. All I did was ask for a Macbook Pro from the Best Buy rep and I was questioned on my purchase. A more recent example was the AT&T rep asking me why I cared about the release date of the Galaxy S4 because "it's not like this is an iPhone". It shouldn't matter if it's the S4, iPhone or even a dumb phone. Just answer my question and I'll be on my way.
Even when I went to the store to pick up the S4, the AT&T rep started the phone, and logged in as his own Gmail account and installed a "task killer". He had the phone behind the desk where I couldn't see and by the time I had gotten it in my hands, he had logged out of his account. I asked simply "why did you install this?" and he said "well that's so your phone doesn't run slow. Just run that every couple days and your good". I just factory reset as soon as I got in the car and went on my way.

mcmb03 said:
I tend to disagree. While sure, the reps may not be "informed" they still shouldn't try to talk out of their asses about something they don't understand. If anything this would shy me away from a product than entice me to get it. Imagine if you go to a restaurant and you ask the waiter/waitress about ingredients in a dish, they don't make stuff up if they don't know, they go ask.
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They are paid to handle your questions. That is their job. They are not allowed to say "I don't know.", or they will lose their job. If I were at a restaurant and asked a waiter about the ingredients in a dish, I would know that the restaurant obviously made this dish themselves. AT&T did not manufacture the S4. It is not their hardware. It is not their software..well, a small portion of it is. But either way, they shouldn't be held responsible for the physical malfunctions of a device that they didn't themselves produce.
"Degrading community"; go look at the bootloader unlock thread and see how many people are crying and being impatient and just downright rude because djrbliss decided not to release HIS WORK until he sees necessary, and then tell me this community isn't degrading, and if things keep going in this direction, I will find my way off this forum...Because you are right, it's not for me, because I am not an impatient troll that bites the hand that feeds me just because I don't want to wait a few weeks. I do know that this is irrelevant to this thread, but I thought I'd post it anyway. It bothers me so much. I want to punch everyone being jerks in that thread......right in the face.

No I didn't think it was rude. This is xda though people get crazy over the smallest thing. How many lag threads do we have now? Ahaha things get outta hand fast.
Sent from my SAMSUNG-SGH-I337 using xda premium

geokhentix said:
They are paid to handle your questions. That is their job. They are not allowed to say "I don't know.", or they will lose their job. If I were at a restaurant and asked a waiter about the ingredients in a dish, I would know that the restaurant obviously made this dish themselves. AT&T did not manufacture the S4. It is not their hardware. It is not their software..well, a small portion of it is. But either way, they shouldn't be held responsible for the physical malfunctions of a device that they didn't themselves produce.
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I didn't say they should say they don't know, they should go find a more well-informed rep at the store and find out, unless you condone of AT&T reps to lie to their customers.
Also I don't mean to sound harsh, it's just something that really pisses me off, and I'm not trying to flame you or anything

mcmb03 said:
I didn't say they should say they don't know, they should go find a more well-informed rep at the store and find out, unless you condone of AT&T reps to lie to their customers.
Also I don't mean to sound harsh, it's just something that really pisses me off, and I'm not trying to flame you or anything
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Hey, no worries, all in good fun right? I don't condone lying, but they aren't allowed to tell you they don't know, they'll lose their jobs if that happens too often...they're basically forced to lie if they can't give you a definite answer. Damn, if I get one bad survey, my director breathes down my neck like a dragon and threatens to send me to gitmo.

geokhentix said:
Considering the title of the thread is meant to find humor in the reps response, it doesn't really matter how it came about. If he wanted to return his phone, do it without picking fun at people who are literally paid to be treated like dirt. I have to talk to support every single day in my job, and trust me, it can be a huge headache, but I don't hold it against them because I know that when I hang up with them, 9 times out of 10, the next person that picks up the phone is going to scream at them.
Perhaps I was a little rude, I meant no offense to any of you.
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As a retail sales leader for one of the major 4 in the US I find the OP to have every right to post what he did and use the Thread title he did. The sales rep that helped him in an effing dolt. Along the same lines as the reps that tell customers that they need to condition a Lithium Ion/Lithium Polymer battery. You need to calm down bro.

mcmb03 said:
I didn't say they should say they don't know, they should go find a more well-informed rep at the store and find out, unless you condone of AT&T reps to lie to their customers.
Also I don't mean to sound harsh, it's just something that really pisses me off, and I'm not trying to flame you or anything
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Exactly making something up is worse then not knowing just tell me you don't know and be done with it. don't make something up and misinform people

MrGriffdude said:
Exactly making something up is worse then not knowing just tell me you don't know and be done with it. don't make something up and misinform people
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When my job is on the line and I have a family to feed and I have no information in front of me about the problem you're having, I'll tell you that your phone is slow because there's a small civilization of gnomes inside your device that are getting a little too sexual and overbreeding

geokhentix said:
When my job is on the line and I have a family to feed and I have no information in front of me about the problem you're having, I'll tell you that your phone is slow because there's a small civilization of gnomes inside your device that are getting a little too sexual and overbreeding
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Now that people would definitely believe!

[CLOSED] Need advice and recommendations

So I am trying to find a free (hideable) phone activity monitoring app. I need to be able to hide it so it's not visible on the phone unless you really dig, I already know how to do that part. I preferably want it to save messages, app activity, pictures, phone calls, and social media activity.
My wife, soon to be ex wife, has been cheating on me and I need proof of adultery for the inevitable court case thats going to come once I serve her the papers so I can keep her from taking me for half or everything.
I don't mind paying like $5 to $10 a month but the only issue with that is she has access to bank statements and will see the charges and figure out what I am doing, I'm trying to keep that from happening, hence the need for it to be free.
Thank you in advance.
Oh yeah, she has an IPhone 13 Pro
And I am running a Samsung 21 Ultra

I'm beginning to see why you're having problems... no one likes a nosey Parker.

Yeah I know, I'm not the one hacking accounts and bringing people into our bed for me to come home and walk in on. I ain't be a nosey Parker, in reacting accordingly to the situation that I was forced into and now I'm covering my bases

KillerInk11313 said:
Yeah I know, I'm not the one hacking accounts and bringing people into our bed for me to come home and walk in on. I ain't be a nosey Parker, in reacting accordingly to the situation that I was forced into and now I'm covering my bases
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XDA doesn't condone illegal activities. What you're asking to do violates federal and likely state laws in the USA and many other countries as well.

Putting a legal activity tracking app on my own personal property that was purchased by me, is in my name, and is paid for by me is not illegal, and was also adviced for me to do by my lawyer. But you are entitled to your own opinion sir, but I don't need your two cents on my personal situation. I asked a simple question, if you have helpful advice I'm willing to listen, otherwise I respectfully don't need to hear it.

KillerInk11313 said:
Putting a legal activity tracking app on my own personal property that was purchased by me, is in my name, and is paid for by me is not illegal, and was also adviced for me to do by my lawyer. But you are entitled to your own opinion sir, but I don't need your two cents on my personal situation. I asked a simple question, if you have helpful advice I'm willing to listen, otherwise I respectfully don't need to hear it.
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Ask your lawyer to supply one. He seems to have the wherewithal.
There's no way for me or anyone here to determine the validity of your claims. Personally I think it's underhanded, unethical and illegal unless your wife is a minor.

Fair enough, I appreciate the help and banter, I look elsewhere for advice. Hell, Im pretty sure I won't find any worse treatment or un-warrented criticism elsewhere than I received from you good sir. I attempted to remove the thread but it doesn't see I have the ability, so you are more than welcome to step down from that high horse of yours to remove it yourself.
Even with the the uncalled for words and judgement I still hope you never have to experiance what I'm dealing with. But I do hope someday you learn how to talk to people with atleast a shred of common decency or respect.

KillerInk11313 said:
Fair enough, I appreciate the help and banter, I look elsewhere for advice. Hell, Im pretty sure I won't find any worse treatment or un-warrented criticism elsewhere than I received from you good sir. I attempted to remove the thread but it doesn't see I have the ability, so you are more than welcome to step down from that high horse of yours to remove it yourself.
Even with the the uncalled for words and judgement I still hope you never have to experiance what I'm dealing with. But I do hope someday you learn how to talk to people with atleast a shred of common decency or respect.
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It has nothing do with a lack of empathy on my part.
Five years in Federal prison is a long time. Mind you the other person you speak of is also a stranger to me as well. I'm neutral... but you're the one I -see- trying to step out of line.

blackhawk said:
It has nothing do with a lack of empathy on my part.
Five years in Federal prison is a long time. Mind you the other person you speak of is also a stranger to me as well. I'm neutral... but you're the one I -see- trying to step out of line.
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Five years is a long time, regardless of institution or whether it's federal or state, that's still going to take a decent adjustment period. But you aren't being neutral, your throwing judgement, even just by saying I'm the one stepping out of line. You don't know any of the facts, how long it's been happening, what been done, the level of faithfulness and loyalty from each party, income from each party.....the list keeps going. So how can you say I'm the one stepping out of line? All your doing is making a judgment based off your own assumptions. I know the inside teaches men to think a certain way and act a certain way, but it also normally teaches most mutual respect is a 2 way street. That we should always start of with a level of respect towards the other, and if it isn't matched that's when you come with the un-needed rude, judgemental etiquette.
Atleast that's one of the things it taught me. Not to mention many others, another important being that your a grown man and entitled to your opinion and how you feel...I'm also a grown man, who isn't bothered by other people's opinions or how they view me, I also know I don't need to continue this, so I'm just going to end it by saying that if you really did do 5 years and you still talk to and treat people like this, it must have been a pretty cushy institution

KillerInk11313 said:
Five years is a long time, regardless of institution or whether it's federal or state, that's still going to take a decent adjustment period. But you aren't being neutral, your throwing judgement, even just by saying I'm the one stepping out of line. You don't know any of the facts, how long it's been happening, what been done, the level of faithfulness and loyalty from each party, income from each party.....the list keeps going. So how can you say I'm the one stepping out of line? All your doing is making a judgment based off your own assumptions. I know the inside teaches men to think a certain way and act a certain way, but it also normally teaches most mutual respect is a 2 way street. That we should always start of with a level of respect towards the other, and if it isn't matched that's when you come with the un-needed rude, judgemental etiquette.
Atleast that's one of the things it taught me. Not to mention many others, another important being that your a grown man and entitled to your opinion and how you feel...I'm also a grown man, who isn't bothered by other people's opinions or how they view me, I also know I don't need to continue this, so I'm just going to end it by saying that if you really did do 5 years and you still talk to and treat people like this, it must have been a pretty cushy institution
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Here's my retort for a cheap shot...
Electronic Communications Privacy Act

I was just returning the judgemental rudeness that you were so keen to begin with and continue to use towards me, only one person here to blame for my response.

That was a cute little click bait attempt you played there, smooth.
Except even though i have a S21 Ultra I run PureOS on it.
Debian OS is immune to most modern viruses whether they are android or iOS based because it runs as neither.
Like I said tho, good attempt. If this was ran on the typical software I would have had an issue.

MOD ACTION:
Thread closed at your request: "I attempted to remove the thread but it doesn't see I have the ability ...". Also because of Rule 9:
9. Don't get us into trouble.
Don't post copyrighted materials or do other things which will obviously lead to legal trouble. If you wouldn't do it on your own homepage, you probably shouldn't do it here either. This does not mean that we agree with everything that the software piracy lobby try to impose on us. It simply means that you cannot break any laws here, since we'll end up dealing with the legal hassle caused by you. Please use common sense: respect the forum, its users and those that write great code.
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