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Take this for what it is. One person with a stock captivate phone who had problems.
He claims he didn't stop the update half way through the process or anything like that.
the latest software update from at&t bricked my ****ing phone. ***** i talked to through online at&t chat said it's the manufacturer's fault when it's really not. who do i contact to replace the phone?
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He was asked if this update included 2.2...
i have no idea. i think it was just a gps update. the thing is i'm running a completely un-modded phone. this is ****ing bull**** if i have to pay money for something that samsung/at&t ****ed up. it's completely bricked. won't boot, won't power on, won't even charge. tried reseating the battery and sim card a dozen times and i tried doing the volume buttons + power button boot thing and it's just ****ed.
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comment from someone else
AppSmasher says: September 22, 2010 at 11:23 AM
Updated my Captivate and it’s working great. I have heard of those that cancel in the middle of the update could experience problems – some even claim it bricked their phone.
so bro, tell us the truth.. Did you turn off ur phone or cancel the update mid way?
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he was asked to check here for help...
i saw the thread. i dont think there's anything i can do. it won't boot into recovery or download mode. it's like completely dead.
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i never said it was forced. i read a post about froyo maybe being available so i clicked the 'software updates' thing and it said an update was available. it downloaded and said it was going to reboot the phone to presumably install it. the phone rebooted to a white screen with a blue loading bar and said 'update failed.' now it no longer powers on or even recognizes being charged.
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I can attest to the update bricking. I did cancel the download half way to turn on wifi and figured it would be simply restarting the download, but instead it started installing what was there and it stated it was going to restart so I let it and then nothing happened...tried taking the battery out and tried getting into download mode to no avail. Anyone got any ideas?
Yeah call att. Sorry bro looks like its dead dead
Sent from my SAMSUNG-SGH-I897 using XDA App
tytdfn said:
Yeah call att. Sorry bro looks like its dead dead
Sent from my SAMSUNG-SGH-I897 using XDA App
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the poor guy did call AT&T. It's at the top of the post. They said they weren't responsible.
Citznfish said:
the poor guy did call AT&T. It's at the top of the post. They said they weren't responsible.
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He spoke to the wrong person then and should call back. Mine is broken also, and it's past the 30 days, so all I could get was a refurbished one. Better than nothing. I'm never doing an OTA update again. Flashed my phone upwards of 20 times and if something messed up I could alway reset to download and re-flash.
majinzen said:
He spoke to the wrong person then and should call back. Mine is broken also, and it's past the 30 days, so all I could get was a refurbished one. Better than nothing. I'm never doing an OTA update again. Flashed my phone upwards of 20 times and if something messed up I could alway reset to download and re-flash.
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This.
I went to the warranty and repair center in my area (dunno if everyone has one?) and they have ordered a new (refurb?) captivate for me. As long as it works and isn't too beat up, I don't really care. I'm just sick of this E63. lol
is the internal 16gb an internal memory card? Maybe if it is, you can pull that out and rebuild the whole OS of the phone through another source such as a card reader.
I tried the update on my phone. It's rooted and set up for sideload as well as a few other hacks.
However, I only bought my phone about 3 weeks ago. The update has failed 4 times for me, then i checked the existing firmware on the phone. It's already at I897UCJH7.
Take it for what it's worth.
Mine is totally stock and it was also bricked last night. I tried everything to fix it but it is completely dead. I tried the update last night and didn't interrupt it at all. The progress bar made it to 50%, stalled for a minute and then gave a message that the update failed. It tried to restart and it went completely dead. I've tried using Odin, but nothing happens. sin
I also called AT&T and was initially less than pleased after I was told to call Samsung for a possible fix. I told CS that I didn't buy the phone from Samsung and that I wasn't calling them, since it was an AT&T problem. I finally got someone to authorize a return and my new one should be here in a couple of days, but the fact that this thing was totally bricked so easily because of an official update is ridiculous.
The only updates out there is JH7/2.1. Bricking phones while OTA update to JH7 is nothing new. Just check all the JH7 threads. Stay away from OTA updates for now.
You won't get 2.2 OTA update until weeks after it is talked about all over the place.
A-Rob said:
Mine is totally stock and it was also bricked last night. I tried everything to fix it but it is completely dead. I tried the update last night and didn't interrupt it at all. The progress bar made it to 50%, stalled for a minute and then gave a message that the update failed. It tried to restart and it went completely dead. I've tried using Odin, but nothing happens. sin
I also called AT&T and was initially less than pleased after I was told to call Samsung for a possible fix. I told CS that I didn't buy the phone from Samsung and that I wasn't calling them, since it was an AT&T problem. I finally got someone to authorize a return and my new one should be here in a couple of days, but the fact that this thing was totally bricked so easily because of an official update is ridiculous.
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way to revive a several month old thread...
I was doing an update for my captivate, and then my phone turned off, and now it will not turn on at all.
Over the air 2.1 update? You might have to get a replacement phone from AT&T now...
Yes, it was over the air. Is that bad? Do you know what happened to it?
MantaZumanity said:
Yes, it was over the air. Is that bad? Do you know what happened to it?
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yes ATT Fuc*ed your phone.
This is unbelievable, how can they still be sending out the ota? I am sorry this happened to you. Give them hell and do not except no.
Sent from me
I am about to raise hell with them. They are not making me pay for ****.
MantaZumanity said:
I am about to raise hell with them. They are not making me pay for ****.
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Enough people have had your problem that the ota should not be available.
Sent from me
MantaZumanity said:
I was doing an update for my captivate, and then my phone turned off, and now it will not turn on at all.
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same thing happened to me on new years eve new phone should be here in a few days
New phone should be here on Thursday, :/
Happened to me as well, twelve days after getting my phone. I was doing the update inside my apartment which I don't get the greatest reception. Phone stopped downloading half way through. It went to reboot and then a blank screen. Went to the Att store and they replaced it. Now I check for updates outside with a strong signal.
Sent from my SAMSUNG-SGH-I897 using XDA App
Never, let me repeat that, NEVER do an update OTA. Mini Kies or just wait till the developers here get a copy of the source code and make it run better than Samsung and AT&T could ever dream of making it run.
I've only had the phone for less than 24 hours and I'm ready to send it back. Someone help me out please.
My phone keeps shutting down randomly. I rooted, installed CWM (Yes the nvFlash), Installed Evils ROM from the dev section.
The phone shut down right before bed last night and it must have done it sometime through the night because I had to restart it in the morning. Today it turned off a couple of times and my logical thought was that it was the ROM.
I switched over to EaglesBlood 1.0.5 hoping it would be a little more stable. It took a little longer, but it still shut completely off.
Nevermind the battery life I just want it to stay on. I'm no genius, but I'm pretty decent with ADB and terminal if I can fix it. Let me know if I'm overlooking something.
this phone has several issues. check the rest of the forums. what you are experiencing is one of them and it only gets worse from here.....
unclemik9 said:
this phone has several issues. check the rest of the forums. what you are experiencing is one of them and it only gets worse from here.....
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I've read most of the issues. I was hoping there was a way to fix it. I talked to a customer service rep at the Tmo store today. He said there is supposed to be an update released by the end of the month.
I rooted so I never have to worry about releases. Usually Cyanogen and his team are all over this kind of stuff. (Cue G1)
I really wanna know why it's doing it and how to fix it.
You by chance have an app that flashes the home buttons as a notification? When I deleted that, my random shut offs dropped...
Is it shut down? Or is the screen black? I get the occasional black screen... if you hit the power button the screen gets a little brighter... if it's that you can just do a hard reboot, power+volume up
Sent from my butt using XDA Premium App
Still not working
Okay I think this will help out. I'm been trying different ROM's for a couple of weeks now in an effort to get this to stop this is what's happening.
1. The phone shuts off completely and you need to pull the battery out to get it to turn on with the power button.
2. The phone turns off during a call or during use and starts up again with the boot animation.
3. Shuts off while charging in the middle of the night or while on the car charger.
What app needs deleted or removed? How do I do it? I'd like to post the solution up for anyone having this same problem.
BobbyDukes707 said:
You by chance have an app that flashes the home buttons as a notification? When I deleted that, my random shut offs dropped...
Is it shut down? Or is the screen black? I get the occasional black screen... if you hit the power button the screen gets a little brighter... if it's that you can just do a hard reboot, power+volume up
Sent from my butt using XDA Premium App
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Download this Rom. It is based off of the GB update from LG and lets you keep root. It may solve your problem. http://forum.xda-developers.com/showthread.php?t=1158513
pdxmatts said:
Download this Rom. It is based off of the GB update from LG and lets you keep root. It may solve your problem. http://forum.xda-developers.com/showthread.php?t=1158513
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I'm flashing this ROM now. I'll try running it for a few days and see if I get any improvements.
I hit the thanks button. I'll post what happens.
I am getting the same problem with my G2x randomly and whiles its charging and I have tried roms CM7 Nightly, EaglesBlood, Trigger, and MIUI but all start shutting off sooner or later. Tell me if that rom fixes yours.
Sent from my Transformer TF101 using XDA Premium App
It's a hardware problem unfortuantely
strung said:
It's a hardware problem unfortuantely
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So should I send for another phone? Or try fixing this one?
strung said:
It's a hardware problem unfortuantely
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not necessarily. never had a single reboot until the new baseband and rom combo I am running now. now i seem to lock up every time i take the phone off a full charge in the morning.
Another company to add to the "I will never buy a phone from this manufacturer again" category.
Kevc44485 said:
Another company to add to the "I will never buy a phone from this manufacturer again" category.
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If you added a company for every time they had a flawed product, you'd end up making your own electronics.
Sent from my amazing LG G2x running Bionix Reloaded v1.4
I've had my G2X for about a month, and have been experiencing the common issue where my phone randomly shuts off and the only way to get it to turn back on is to pull the battery.
I've installed the GB update, that didn't fix it. Factory reset didn't help either.
Has anyone successfully fixed this issue on their phone? If so, what'd you do? Is there any chance that rooting my phone would correct the problem?
Sorry if there was a post about this, I couldn't find anything talking about if anyone's been able to fix the problem.
Thanks
yes... the onlyhh way to fix the problem is to root! nvflash clock work mod recovery, then flash eagle blood 2.3.3 rom and it is perfect...
Thanks, this did indeed seems to do the trick. Not a single reboot so far after 2.5 days.
Sent from my LG-P999 using XDA App
My G2X actually restarted on its own today. It was the first time since the first few days I had the phone over a month-month and a half ago. Wasn't really a big deal, lol. It comes back on.
Have been playing with this phone for 3 days now and haven't had any issues (I did install xboarder's stock rooted version). Minor screen bleed is the only issue.
Sent from my LG-P999 using XDA Premium App
Finally, someone (dmaniscool) who can say they switched to an xda dev'ed ROM and got rid of the lock ups. I've posted many times asking if anybody ACTUALLY FIXED a problem (specifically the battery pull lock up); I got no responses, and someone finally stated it. Great. Next time my wife's G2x locks up, I'm rooting and putting a ROM on it.
Thank you dmaniscool
-Bob
so, PLEASE dmaniscool, occasionally update this thread with your lack of lock-ups, or if you get a lock-up. PLEASE!!!
Thanks,
-Bob
namklak said:
so, PLEASE dmaniscool, occasionally update this thread with your lack of lock-ups, or if you get a lock-up. PLEASE!!!
Thanks,
-Bob
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Will do, so far so good! I had no experience with rooting, and was able to figure it out looking at the guides available on the forum. It kind of looks intimidating, but it's not actually very difficult.
By restart does everyone mean just shuts down? Mine never restarts, it will just shut off.
Sent from my LG-P999 using XDA App
RZJZA80 said:
By restart does everyone mean just shuts down? Mine never restarts, it will just shut off.
Sent from my LG-P999 using XDA App
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Mine did both actually, shut down and restarts. But mostly just shut downs, which required a battery pull to power back on.
My 2 will do both - but I think the "shut-off" is a lock up, because the longer I leave it locked up, the less battery I'll have after I do a battery pull.
8 days of both phones not locking up by doing one restart per day per phone.
Since I raised the minimum CPU speed to 389 from 216, I have far fewer sleeps of death
You don't wanna know where this was sent from.
I've tried every ROM and kernel combination possible and nothing actually fixes these problems for me.
Wow this post was scary at first, I had a thunderbolt and no matter what. RUU, Different ROMS, Stock, Kernels, Radios. Changing all that didn't matter it still turns off constantly and doesn't turn back on till I do it meaning no text or calls, basically same as having a phone on silent all the time without even having the luck chance of pulling it out while ringing.....
I am on miui x.26 (whatever kernal that comes with it) and have over 40 hours of uptime. I haven't had a crash yet, I just manually restart every couple of days because I'm weird like that.
Sent from my LG-P999
Well 6 days into it and I've had a total of 2 shutdowns. I don't know if it was a coincidence, but both times were after being outside when it was ~90 degrees out.
This is still much improved, I used to get 3-4 per day on average.
I'm using Eaglesblood 2.3.3. I'm thinking of trying MIUI because it's so nice looking.
For me I did a battery replacement the first time directly from T-Mobile and the phone continued restarting on me. I was just about to request a replacement phone from T-Mobile until I recently purchased a different brand of battery containing the same specs as the stock battery and to my surprise no overheating and definitely no restarts. I feel that the restarts and lockups are due to faulty batteries shipped out with the phones. I'm suprised no one has mentioned this.
Sent from my LG-P999 using Tapatalk
Do you mind sharing what brand battery you purchased?
Sent from my LG-P999 using XDA App
Wow, I told the CostCo kiosk girl I was having lock up problems and I had my grandkids with me. She took my phone and pulled the battery - at the same time my grandson stated he had to go to the bathroom NOW. She either looked at the battery or something on the phone under the battery. I didn't have time to ask. She didn't really comment and gave me my phone back.
Hmmmmmm........
-Bob
ok so do they know what exactly is causing the shut downs or reboot on this phone? i just got mine today and it was pre installed with gingerbread and idk if there is root for the gingerbread build yet. i just want root but no custom rom for me. i love the stock rom. it kicked the crap out of my sensation 4g as far as speed goes in everyday use.
I don't know how this happened but I look over and see my thunderbolt rebooted (happens maybe once every one or two weeks). Not thinking much of it I look away and then look back a moment later to see the update screen! I would have ripped the battery out but I didn't want to risk bricking it.
I have been hitting reject to the update since it was first released and it's never updated on its own! This is a warning to anyone else that has been hitting reject all this time, it seems it somehow is starting the update process on its own now.
Italianguy said:
I don't know how this happened but I look over and see my thunderbolt rebooted (happens maybe once every one or two weeks). Not thinking much of it I look away and then look back a moment later to see the update screen! I would have ripped the battery out but I didn't want to risk bricking it.
I have been hitting reject to the update since it was first released and it's never updated on its own! This is a warning to anyone else that has been hitting reject all this time, it seems it somehow is starting the update process on its own now.
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The phone doesn't auto-update.
g00s3y said:
The phone doesn't auto-update.
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Well apparently it can because it has been sitting at my desk at work all day and I haven't touched it. It vibrated and I look over and see the HTC splash screen and then it went to the update logo. If it was just sitting there how else can you explain it?
It rebooted several times and now the data icon is different, mobile hotspot doesn't work, and there is a new Verizon data widget. It updated on its own.
Resistance is futile.
mine updated itself too last night. I plan to reject the update since i still had a working hotspot up too last night. I looked at my phone and the update was already in progress and halfway done.
No i am concidering root but wanted to stay stock. Someone just posted that they were rooted and stock and this automatic update caused their phone to brick.
what update? we haven't had a OTA since early july.
fixxxer2008 said:
what update? we haven't had a OTA since early july.
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The same one. I never received the 7/8 update until last night. They are still pushing out the mr2 update which should give you an idea of how close GB is...not very
microdot said:
The same one. I never received the 7/8 update until last night. They are still pushing out the mr2 update which should give you an idea of how close GB is...not very
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gb is closer than you think. i always said a fall release anyways.
microdot said:
They are still pushing out the mr2 update which should give you an idea of how close GB is...not very
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Huh? It's coming Q2, and this is only June 86th.
I can confirm that the phone did "auto-update". I had been hitting reject on every notification for the update (so i could keep using the mobile hotspot). When i woke up this morning (or yesterday morning, i cant remember) - my phone had the new verizon icons, new version number, and mobile hotspot didnt work anymore (prompt to buy $30/month feature).
I'll guess i'll finally have to root and install some ROM.
mike.s said:
Huh? It's coming Q2, and this is only June 86th.
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LOL!!!
That's why summer won't end. I don't have my GB update yet!
I can confirm my phone auto-updated last night too, it failed the updated and keeps rebooting.
g00s3y said:
The phone doesn't auto-update.
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Yes it does. In fact, I suspect what happens is when the screen/menu pops up with 'accept, reject, or the 3rd option (??)', if you don't respond within a certain time, it defaults to 'accept'.
I think is too much coincidence that more than one person had the same issue the same night. Verizon you !#$% failz!
Same here. Updated this morning right when my alarm was supposed to go off. Luckily the flashing lights woke me, but it was too late as it was already on the update screen and couldn't risk pulling the battery.
Sent from my ADR6400L using Tapatalk
http://www.thunderboltforums.com/fo...-get-rid-ota-forced-reboots-rooted-phone.html
I got this from another thread, solution #1 seems to have done it for me...
i got the same problem as everyone else
===
So I plugged in my phone last night and rebooted it, only to find ClockWorkRecovery giving me a warning message saying that some update has failed (details below), and if I tell it to reboot, it will properly enter Android and load all my stuff, but within seconds of loading up properly, the phone FORCE shuts down.
Power Off - Shutting Down, and there is nothing I can do to stop it.
I have the latest CWM 4.0.1.5, i just flashed it. I did a backup just in case, as I don't know what steps to take.
While booting up..the phone will look like its installing something, but then fails.
Press the menu key, CWM opens up and I see the following.
===============
ClockworkMod Recovery 4.0.1.5
Finding update package...
Opening update package...
Verifying update package...
E: failed to verify whole-file signature
E: Signature verification failed
Installation aborted
================
I know Verizon has been bugging me with that firmware update, but I've been denying it every time. There is no way it would have downloaded already, would it? I didn't accept any software updates.
I've tried rebooting phone from cold shutdown, taking memeory card out. I have't restored to previous ROM, or dont any wipes/factory resets. I dont wanna attempt those unless I know what it's going to do.
At this rate, my HTC Thunderbolt is pretty much a brick.
========
UPDATE:
I followed the method 1 steps from the link bastukee posted and its been working so far so good.
i am currently rooted with the old software, is there anyway to update the software but still stay rooted? I dont want to keep seeing these annoying updates.
@blenderben
Mine did EXACTLY the same thing and solution #1 fixed it, the option to clear the cache. I'm going to actually use a non-stock ROM from now on.
yeah i wanna swap to CM7, but isn't it still in alpha?
Verizon auto push update to phone.
How can we stop it?