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So, I bought a Qwest Mogul that a guy was using on Sprint. Well I put a Verizon compatible rom on it so it is ready to go on Verizon's network. Well here is the problem, I took it to two Verizon stores yesterday. One was not a corporate store so there weren't able to help me, but were somewhat helpful. The other was an actual Verizon store, the person on the phone for customer service told me that I would have to take it to a store and they would ship it off to get it ready for the network. Well I was willing for them to do that if I could get the phone working. Well I got it there and the guy was typing **** on the computer and after about a half an hour he told me that they couldn't because the phone wasn't E911 compliant. There is no way that the phone isn't E911 compliant. They won't do anything else because the ESN says it isn't.
What should I do? Should I just sell it back on ebay and save up the extra $100 for an XV8600 or is there something I can do. Verizon is totally lame for this. Please try to help me.
Keep calling technical support until someone will add your esn to their database.
I will continue trying that. Does Sprint need to release the ESN to Verizon? That is what I got told today on my 2 hours of getting the runaround from local Verizon stores and the Sprint stores that I went into had no idea what I was talking about. I figured I was not making as much impact on the phone as I could in person, but people are just as dumb in person as they are on the phone.
I'm on day 29 of my 30 day buyers remorse. Still love the phone but the GPS issues irk me. Also the fact that I paid $199 while others are getting it for free bugged me. So, I dialed 611 and spoke to an agent. They informed me that they are aware of the GPS issue and then transferred me to a acct negotiator rep ( or whatever term they are using).
I explained to them that my 30 days was nearly up and the GPS issue still hasn't been resolved. Also that I was irritated that I paid 199 while other stores were giving the phone away for free. (I then suggested that maybe AT&T gave the phones away because they knew about the GPS issue). I said I was thinking of taking it back and going with a different provider. They then came back and offered my a $199 credit and if I wanted to I could talk to a top level tech about adjusting my GPS. I took the credit but there obviously was no point in talking to the top tier tech rep.
so yea for me, a free Captivate + taxes. And I suppose the GPS fix will be out in a month or so. Really the GPS is the only issue that's bugging me now...
did they have to get into your phone in any way?
if thats the case it might be worth a shot.
iamamp3pimp said:
did they have to get into your phone in any way?
if thats the case it might be worth a shot.
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nope. they just said 'thanks for being a loyal customer'... i don't think they can just "get into my phone" anyway, can they? This was all over the phone, I didn't go into a store or anything.
Too bad in Ga the remorse period is only 20 days...didnt work for me
Sent from my SGH-T959 using XDA App
I tried and didn't work for me. She just said that I will still have an 11 month warranty so if the phone still has problems 11 months from now I can exchange it for a brand new one... for free. I asked her to clarify that I wouldn't need to pay for anything and she said absolutely not. She said she would "note it" on my account that I can exchange the phone for the exact same one for up to the next 11 months.
Darn.. I wanted a free phone though.
Yeah I ended up taking mine back (I paid the full price so I can keep my month to month in case I want to jump at some point), but seeing that we can get them for free makes me think that once Samsung fixes this issue and (hopefully?) we get 2.2 I will go ahead and snag one of these again.
wow they just told me I could not extend the buyers remorse period and that if I don't like the performance of the phone I should return it. and that is that. I said but ATT doesn't have any android phones on par with the captivate... but verizon does and he says then maybe I should go with verizon. if that is what will make me happy because they want happy customers.
Edit:
This has really got me thinking hard about jumping ship now... My sister just got an HTC Incredible on Verizon and she loves it.... I know its not quite the galaxy S but hey with a fully functional aGPS and a Froyo update around the corner who is going to notice the difference. Maybe I can family plan it up with her.
There's a bunch of folks that have been doing the same thing, and most HAVE received some kind of credit back. I tried last night, and jumped through a number of hoops, making it almost not even worth all the hassle, but this afternoon I was credited $100 to my account. I've heard anywhere from 100-199. I guess it all depends on the manager you are speaking with at the time.
They technically do not have to give you a credit back, because essentially it is price matching, which they do not do. So hopefully those that are planning on trying, get a customer service rep and or manager that is in a GOOD mood.
What if we bought the phone through best buy? Can we still talk to att about the issue?
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I bought mine through amazon wireless... and yes they asked where I bought it. so it might matter to your success in getting a credit if you went direct through att... If I return I have to return to Amazon and then deal with ATT for the service plan restructure.
the warranty is a year I believe so you can probably do a 1:1 swap as was stated above.
-p
Just remember that warranty replacements are refurbished units, not new ones...
replacing a year old unit with a refurbished unit sounds good to me.
acandia007 said:
What if we bought the phone through best buy? Can we still talk to att about the issue?
Sent from my GT-I9000 using XDA App
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I actually bought mine from best buy. They didn't ask me where I bought it.
I tired and the lady was like totally ignoring what I was saying. She was like well if you want you can take back to the store and get a refund. I was like whatever!
She looked up the GPS issue in the system and all it had was to enable use wireless networks. I was like that only enables cell tower location, doesn't help with GPS issues. System had nothing about a update or anything. So odd you find variations. This was the business premier services too. So tempted to change carriers but after 12 years .... You would think they would take care of you. Last time I called though they gave me 3000 roll over minutes so I guess I can't complain.
You must be like my friend and have an ability with dealing with companies... lol.
sorry to thread jack but where are people getting free captivates from? does anyone know if any of those places allow you to keep your unlimited data plan?
soul4rent said:
sorry to thread jack but where are people getting free captivates from? does anyone know if any of those places allow you to keep your unlimited data plan?
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Originally walmart.com (letstalk.com) had it for free and then went to $99. Most places I have seen for $99. tigerdirect.com mypoints.com, cellstore.com, are all $99. I think you can keep your dataplan, one of the sites had a wizard that would check your account, I think it was tigerdirect.
I called them and was able to get a $75 credit to my account. I was out of my 30 days as well. I told them that I used it to log when I go out running, and my routes were choppy and it was recording that I was running mcuh more than I actually was. I made the comment that if it was a $50 phone, like I see it advertised at some places, I wouldn't have as big an issue, but seeing as it was $199, I expect it to work how it's advertised.
I have no issues with my GPS...takes a few seconds to lock on but it's not a big deal to me
Ill give the short version... preordered on the 15th. told i'd get today. rep NEVER told me i needed to sign some email for verification. Email was sent to some god awful old address i dont even use. all that was offered was a $10 credit. Ive been w/ tmobile since like 02' and thats the best they can do??. call back and he can give a free month but only if i extend for 2 yrs....no thanks. So now i have to go to the store tomorrow and wait another day to get the phone. Oh ya btw i dropped my current phone in the toilet and it doesnt work so i have no phone @ the moment. im so livid I cant even see straight...... seriously considering another carrier just off of principle alone..
Call and talk to customer retention... They'll do much better.
Sent from my HTC Glacier using XDA App
both offers WERE from retention...i thought they could do much better as well.
Wait, what email? I received no email. Did you get tracking info?
Retention's not doing deals like they used to. I got a G2 from them for $249 with 16 months left on my contract. For the G2X they (mutiple agents) told me if I wanted to go to VZW, maybe I should. My average bill per month for the past 12 months is $350ish because of international roaming. Once the AT&T deal closes I'm going to take their advice and move back to VZW. By then, VZW will have LTE well implemented and a dual-core Android worldphone. With high-value post paid customer gone, T-Mobile can focus all thier attention on $29 per month prepaid customers which, based on CSR attitude, is what they'd prefer.
They did the 249 for me on 2 g2x. I was at the sprint store.
I would of had a deposit on sprint. So it evened out.
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ikarma said:
Wait, what email? I received no email. Did you get tracking info?
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it was an email with a "electronic signature" link that needed to be clicked to confirm the phone. i mean I confirmed my full social, secret code, billing AND shipping address. I dont see why this was even needed. I received no tracking info because it was never shipped.
BarryH_GEG said:
Retention's not doing deals like they used to....... cont'd
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it seems like your right. I mean lets be serious. they KNOW i want the phone. hell I already bought accesorries for it so ya I am going to get it. its just how they went about the whole thing was so wrong i could not believe i was speaking with tmobile. The last guy who offered the free month w/ 2yr extension @ one point said " what do you want us to do?" and not in a helpful way. Like a "we dont care if you cancel;good riddance" kind of way. im still in shock over the whole thing. But its like im trapped. either shake this off and get the phone or go with another carrier, get charged an ETF for breaking contract then getting a higher bill with AT&T, sprint ,etc.
I had a $400 flexpay available which I took... There was on ONLINE form which required me to type in my name.
The only email I got was that my payment went through and it shipped.
Mine said it was supposed to be here Monday so I sold my N1 online. I called last night because it hadn't arrived nor had UPS showed it was even shipped. The lady on the phone told me that online orders were "pre-orders" and the phone wasn't even supposed to ship until Wednesday. I had her and her manager go to the website and tell me where, anywhere, did it say a preorder. I also said people were getting them already and they "assured" me that no one was getting them yet.
I actually had the supervisor cancel the order because I said I'd rather pick it up Wednesday rather then have it ship Wednesday. 20 minutes after I got off the phone, UPS showed it was picked up and scheduled for next day delivery. So I don't even know if they cancelled it or just got it shipped.
Just cancel it and pick one up at the store tomorrow. At this point it isn't even worth fighting with them to get it shipped. I ordered mine Friday with standard shipping and I just got mine a few minutes ago.
Customer retention did me right on today. To make a long story short I have had problems with my Vibrant since day one back in July. From the GPS to the freezing and reboots. T-Mobile has sent me 5 Vibrants since August and when I called on today I asked to speak with a manager. I told them I would like to cancel my account because I spent $500 on a phone and they have done nothing to fix it for me. I told them I tried every GPS fix known to man but none of them worked to my standards. I play golf and use Skydroid so I need the GPS to be pretty damn accurate. It worked fine on my N1 and MyTouch 3g. She then said "I can give you a $200 credit if you upgrade your device." I told her if she looked at my account I haven't been under contract with them for 3 years and have purchased my last 4 devices off contract so what makes you think I want to sign a 2 year contract now with this AT&T merger looming around. She asked me how they could keep me as a customer and I asked her what the value of my used Vibrant was. She told me $354. I then said, "the only way I will remain a T-Mobile customer is if they buy my Vibrant back for $354 and I purchase a G2x off contact for the difference". She put me on hold for 5 minutes and came back and said they would be willing to do that and would ship my G2x tomorrow and after I receive it I have 7 days to return my Vibrant. She even asked me if I would like to pay for the G2x right now or just add the cost to my bill. I chose to pay it now and should have a G2x in my hand by Friday for less than what people are paying to upgrade. Big deal, my Vibrant is gone but I got two cores of goodness for a little over $150 off contract.
Ask for a rep to come bring you a phone immediately. That's how you only paid $100 for the phone with no contract right?
Sent from my LG-P999 using XDA App
jrwingate6 said:
Customer retention did me right on today. To make a long story short I have had problems with my Vibrant since day one back in July. From the GPS to the freezing and reboots. T-Mobile has sent me 5 Vibrants since August and when I called on today I asked to speak with a manager. I told them I would like to cancel my account because I spent $500 on a phone and they have done nothing to fix it for me. I told them I tried every GPS fix known to man but none of them worked to my standards. I play golf and use Skydroid so I need the GPS to be pretty damn accurate. It worked fine on my MyTouch 3g. She then said "I can give you a $200 credit if you upgrade your device." I told her if she looked at my account I haven't been under contract with them for 3 years and have purchased my last 4 devices off contract so what makes you think I want to sign a 2 year contract now with this AT&T merger looming around. She asked me how they could keep me as a customer and I asked her what the value of my used Vibrant was. She told me $354. I then said, "the only way I will remain a T-Mobile customer is if they buy my Vibrant back for $354 and I purchase a G2x off contact for the difference". She put me on hold for 5 minutes and came back and said they would be willing to do that and would ship my G2x tomorrow and after I receive it I have 7 days to return my Vibrant. She even asked me if I would like to pay for the G2x right now or just add the cost to my bill. I chose to pay it now and should have a G2x in my hand by Friday for less than what people are paying to upgrade. Big deal, my Vibrant is gone but I got two cores of goodness for a little over $150 off contract.
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Awesome. This is what retention is meant for. You had a real serious legitimate issue and were considering cancelling. The people that are saying retention isn't doing what they used to are likely people that threaten to cancel whenever they want to get something. T-Mobile sees your history and how often you talk to retention or get deals from them. Eventually they will just call your bluff.
uploder said:
it was an email with a "electronic signature" link that needed to be clicked to confirm the phone. i mean I confirmed my full social, secret code, billing AND shipping address. I dont see why this was even needed. I received no tracking info because it was never shipped.
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Blame your state. That's why this is in place. What other carrier lets you split your phone up in payments? I'll go with.... none. It was their fault for not checking the email addy but come on it is only one more day.
Sent from my HTC Glacier using XDA Premium App
BarryH_GEG said:
Retention's not doing deals like they used to. I got a G2 from them for $249 with 16 months left on my contract. For the G2X they (mutiple agents) told me if I wanted to go to VZW, maybe I should. My average bill per month for the past 12 months is $350ish because of international roaming. Once the AT&T deal closes I'm going to take their advice and move back to VZW. By then, VZW will have LTE well implemented and a dual-core Android worldphone. With high-value post paid customer gone, T-Mobile can focus all thier attention on $29 per month prepaid customers which, based on CSR attitude, is what they'd prefer.
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That's the full discounted price of the phone, so sounds like a good deal they gave you, but they should never had told u to go back to VZW, they should have went thru the bill and lowered it and also gave you an unlock code for your current phone so when you roam internationally you can just grab a pre-paid sim from where ever you are for way cheaper prices.
jimbo831 said:
Awesome. This is what retention is meant for. You had a real serious legitimate issue and were considering cancelling. The people that are saying retention isn't doing what they used to are likely people that threaten to cancel whenever they want to get something. T-Mobile sees your history and how often you talk to retention or get deals from them. Eventually they will just call your bluff.
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i completely agree however im not one of those people who call and complain for every little issue. truth is ive NEVER had an issue with tmobile until this happened. 1st time ever threatening to cancel and 1st time speaking w/ retention.
sk337sk337 said:
but come on it is only one more day.
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the only reason its an issue is because i have no phone @ the moment. (see 1st post) so in the rare case that there was an emergency and I needed a phone id be screwed.If i did still have a phone i'd be annoyed but would have just took it for what it is. A retarded mixup on their part. Which is what im doing
uploder said:
i completely agree however im not one of those people who call and complain for every little issue. truth is ive NEVER had an issue with tmobile until this happened. 1st time ever threatening to cancel and 1st time speaking w/ retention.
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I definitely wasn't calling you out specifically, more just a general statement, or if anyone specifically it was Barry that said they aren't doing what they used to.
Regarding your situation, if they offered you a free month, that is usually the most retention will give as far as financial credits, and it will always require a 2 year contract from my experience (in customer care, not as a customer threatening to cancel).
You really want to go to some crap company over a couple days, when you are the one who ruined your other phone?? And if you are buying this, I am sure you can afford to spend $20 for a prepaid at walmart to give you the basic functionality that is essential. Geesh
uploder said:
it was an email with a "electronic signature" link that needed to be clicked to confirm the phone. i mean I confirmed my full social, secret code, billing AND shipping address. I dont see why this was even needed. I received no tracking info because it was never shipped.
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I was still in contract with 10 months to go for a full upgrade. When I called, I asked about the upgrade. When the CSR told me I didn't qualify for the upgrade I immediately asked how much it would be just to cancel the service. She said "$200" and my reply to her was "Thats it? I may as well just do that then." She right away offered me a full upgrade.
I too had to go along with the electronic signature but my CSR was nice enough to ask me what email to send it to and let me know when it was coming. I feel for you, man. It's a shame that most companies are straying away from quality customer service, especially with consumers that have been long term with the company. I guarantee if you were a new customer, they would have bent over backwards for you.
uploder said:
the only reason its an issue is because i have no phone @ the moment. (see 1st post) so in the rare case that there was an emergency and I needed a phone id be screwed.If i did still have a phone i'd be annoyed but would have just took it for what it is. A retarded mixup on their part. Which is what im doing
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How have you been with tmo that long and don't have a phone laying around? I have at least 3 that I could dig up and throw a sim in.
Sent from my LG-P999 using XDA App
Any lawyers out there? (It's a joke)((unless you're a lawyer))
So the other day I moved to a new area. With that came dropped calls, data speeds of 42 KBs(dial up anyone), and the kicker for me getting ATTs network more often then my own. I've been on the phone a lot with CSR's and you guessed it my call was dropped.
So is there an easy way I can extract my call log to prove this? I just want what I paid for and this isn't it. Not a Tbolile hater as I've been with them for over seven years. Just really frustrated with there level of service in my new area.
And to all that follow with:
1) You signed a contract deal with it?
2) Tmobile rocks!
Leave the thread as is!
I for once just need some help(ie extracting call logs)
Are you just trying to terminate the contract, or are you trying to terminate it without paying the fee? I believe it's up to $200 per line... I forgot.
Maybe you can try talking to a customer representative and explain your situation? T-Mobile is very understanding most of the time.
Tmobile for the past six years has done well by me. No problem relating a problem to CSR. Now a huge problem just to get let out of a contract that they are not honoring(ie dropped calls and sloWWWW data speeds). Change in company policy or change in consumer demand?
I think with a merger coming they just don't give a ****.
So if you look at the OP and can help me isolate the call logs let me know
Thanks
hechoen said:
Tmobile for the past six years has done well by me. No problem relating a problem to CSR. Now a huge problem just to get let out of a contract that they are not honoring(ie dropped calls and sloWWWW data speeds). Change in company policy or change in consumer demand?
I think with a merger coming they just don't give a ****.
So if you look at the OP and can help me isolate the call logs let me know
Thanks
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Im sure does idiots wil make you pay honeatly!
Sent from my SGH-T959V using XDA App
daxecutioner24 said:
Im sure does idiots wil make you pay honeatly!
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Not idiots more like automatons. Hours of costumer care = no ability to provide a signed contract. "Sorry sir we can't email you that signed copy of contract"
Me "Why?"
CSR "We have no ability to email"
Me "Why?"
CSR "You signed your contract in a store we have no record of it"
Me "Why?"
CSR "insert automaton response here"
Lol pathetic..yea most of them are program like that..as if they are getting paid six figures by Tmobile!
Sent from my SGH-T959V using XDA App
If there's a local T-Mobile store, maybe you can go to them and prove the poor service that you're getting. I'm sure you'll get better responses and help with someone who's probably not a robot, lol. Try to have them help you with actually calling customer service and cancelling your contract without fees.
I can't really tell you about the call logs, but maybe you can prove the poor speeds by running speed tests. Be sure to run them at different times to show that it's not your phone, but your lack of service at your new location.
Of course, all of this can only work if there is actually a T-Mobile store really close by.
bkoon1218 said:
If there's a local T-Mobile store, maybe you can go to them and prove the poor service that you're getting. I'm sure you'll get better responses and help with someone who's probably not a robot, lol. Try to have them help you with actually calling customer service and cancelling your contract without fees.
I can't really tell you about the call logs, but maybe you can prove the poor speeds by running speed tests. Be sure to run them at different times to show that it's not your phone, but your lack of service at your new location.
Of course, all of this can only work if there is actually a T-Mobile store really close by.
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call tmobile from a landline not your cellphone
ask to be transfered to retention.. explain to them the issues you are having and tell them the phone does not work in your area. By tyhe way you dont need to icolate the call logs there system flags dropped calles for them.. So they can see how many dropped calls u have. Anyways there about the only ones that can let you out of your contract without paying the termintaion fee. Fyi it is possable to get out of your agreement without the termination fee if you can prove that the service they are providing does not work in your area.. THere is a clause for that..
raver thanks for the tip.
I'll try and see what happens. Is retention the same as costumer loyalty? cause those guys have not been that helpful about my issues.
It sucks cause I really like this phone just want a different carrier at this point.
no theres a retention department if u call and talk to cancellations.. there the last line of defense for them to try n keep you as a customer in your case since you dont have service were u live there the only ones that can let you out of your contract without etf..
No dice. Ten minutes on the phone and quote "It says in our terms and agreements that we don't provide coverage in all area so there is no way to release you from contract without ETF's"
Anyone wanna call them and tell them I'm dead?
Anyway thanks for the help and your roms do kick ass.
Just because there's a clause doesn't mean they will honor it..at the end of the day their contract are probably a thousand pages long..so they will find something to screw you over..kinda like college and the stupid fees they bring out of nowherr!
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At least stupid college fees get you some type of education all this is doing is pissing me off. There Terms and agreements are long and involved(not quite 1000 pages but close).
Actually maybe I did get some education out of this. NEVER sign a contract with a wireless carrier. It will only end up costing me the ETF. On that note let this thread die.
Your SOL regardless of coverage l.. or lack there of
NEW ATT-esque policies. They have your signed contract filed away somewhere
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ya with the att merger ya u are prob sol... id just pay the etf honestly if u can afford it...
Haha yea just pay the fee and dont deal with wireless carriers again!,good luck!
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Almost a month to the day of this post I am out of my tmobile contract. It only took being on the phone with 611 for about an hour every other day. So Fuc? You Tmobile. Sorry had to get that out. I hope the rest of you have an amazing experience with them. RANT OVER
hechoen said:
Almost a month to the day of this post I am out of my tmobile contract. It only took being on the phone with 611 for about an hour every other day. So Fuc? You Tmobile. Sorry had to get that out. I hope the rest of you have an amazing experience with them. RANT OVER
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Congrats on getting out of the contract! That was an exception to many rules and someone will probably get spoken to about it. No carrier (to my knowledge) will let you out of your contract without etf because you moved out of their coverage area, by policy. And on top of that, your contract generally includes mandatory arbitration (meaning its very difficult to take them to court, not that doing so would save you money...)
For anyone that may have a problem like this in the future, your best shot is to use your phone while roaming in one area, to make that look like the place you use it the most, more than you do while not roaming (check to make sure your carrier wont charge you roaming before doing this) for a couple of months. This costs your carrier and they will generally terminate your service without fees, or your consent for that matter, or at the very least gives you better ammo when you call. I know tmo and vzw do this, as do most other carriers that allow free domestic roaming.
On a side note, loyalty and retentions are the same department. Loyalty is the name used with customers because its a friendlier term, retentions is used internally because it a is more accurate description since you don't talk to them for being loyal. If you need to talk to them just call 611 and enter your phone number when asked to do so then say you want to cancel service, it'll take you right there (you learn some tricks when you work at a T-Mobile call center... lol)
Sent from my V6 Supercharged GSB Eris
csstone
I'm in there coverage area which was how I was able to get out of contract. Bad tower bad signal and the kicker is I get ATT on MY phone. Service request twice. One trouble ticket and one good CSR. Bamn no more tmobile. I will be keeping the phone though. And they were nice enough to unlock it for me!
Wasn't there a lawsuit sometime ago where they can't force you to stay in a contract if you move to a new location that they don't cover?
I had at&t for almost year and half now, and the service that I've had was just awful.
I will never recommend for this crap for anyone.
so heres my question, is there anyway i can cancel without paying penalties?
we do not get any reception at house, and I talked to the customer service and they told me its prob my house. something is interfering with signals since there are more than few towers around my house
i believed them for a long time, but yesterday i found out even outside(20feets away from the house) atnt phones did not get any signal while my friends verizon was getting full signals. I already took photos of that and Im thinking about showing this to our house community since at&t is the only DSL service that we got in the area.
anyway so i called them back recently and told them its not only working inside but also outside. now service Representative is telling me that they do not guaranteed inside or outside signals.
Does anyone have any clues to stop this madness?
I am happy with my cappy, but not with the service that comes with this amazing phone.
jindorwas said:
I had at&t for almost year and half now, and the service that I've had was just awful.
I will never recommend for this crap for anyone.
so heres my question, is there anyway i can cancel without paying penalties?
we do not get any reception at house, and I talked to the customer service and they told me its prob my house. something is interfering with signals since there are more than few towers around my house
i believed them for a long time, but yesterday i found out even outside(20feets away from the house) atnt phones did not get any signal while my friends verizon was getting full signals. I already took photos of that and Im thinking about showing this to our house community since at&t is the only DSL service that we got in the area.
anyway so i called them back recently and told them its not only working inside but also outside. now service Representative is telling me that they do not guaranteed inside or outside signals.
Does anyone have any clues to stop this madness?
I am happy with my cappy, but not with the service that comes with this amazing phone.
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Why has it taken you a year and a half to figure out that you don't get cell service at your house or in your yard???
Unless I'm completely off base, I believe that as part of your agreement with AT&T, they say that they will provide cellular phone service in exchange for a monthly fee from you. As it appears that they are not holding up their end of the bargain, I would suggest calling back (being polite, but firm) and explaining your situation and dissatisfaction with what is happening. If one call doesn't fix it, call again later. I've had experiences where different reps will be more willing to help you than others.
Just remember to be nice - you want the person on the other end of the line to be on the same side as you are.
cbasse said:
Why has it taken you a year and a half to figure out that you don't get cell service at your house or in your yard???
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I didn't say it took an year and a half to figure out I have ****ty service. I found out as soon as I got it, but they will tell me that they can't do **** about it ever since i called them.
In fact, they do have "notes" to verify that I called them at least 10 times for bad signal but not willing to solve the prob.
they did offer me a micro tower for a half price, but I have no faith left in at&t no more.
If you have had them for a year and a half why not wait out your contract instead of paying their fees? ATT like to get their money no matter what. I dont think there is a way to get away from them without paying the contract cancellation fee which is insane anymore.
customer reps
Before calling them - try local AT&T wireless shop. People there can quickly check their coverage map, or may be fix your phone etc.
Try to find different support phones. I've been in like situation. Try regional, local and main office phones. Try email support or facebook support. Always send the pictures, or fax them. And firmly ask for cancellation of service or Microcell unit.
Your best bet is find someone to take over your contract that's the simplest way to do so...
If you find yourself fighting fees, you can take it one of two ways IMO, keep arguing that it is a dead zone, and that they should update their coverage verification system. That could get you nothing, or a discount, or even all the ETF fees. But in order for that to happen you will have to escalate your call to a supervisor... nicely, don't agree to any terms a regular rep unless your satisfied. Keep in mind that you may not even get to speak with a supervisor directly but the rep should inform you if you do so. And this is counting on good customer service...
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There is a way to get out of your Contract early . You need to go on the AT&Twebsiteand look at the map that shows the areas that they provide service and find a place that they do not cover, that is, somewhere they do not provide service. Find a town within that area of no coverage and t ell them you are moving there, you may have to provide a zip code and area code. They asked me for both and I told them both and said I only had a P.O. Box because the place was so rural there was no home delivery. They, AT&T, have to release you from the contract if you move to an area that they can no longer provide you with service. You will even get your deposit back if you had to put one down when you signed up. If there is any outstanding bill when you do this they will use your deposit to pay the balance due and send you a check for the remainder of the deposit. I did this exact thing a couple months ago with no problem. The hardest thing was finding a no service area that is habitable and believable that you want to live there.
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