So, I bought a Qwest Mogul that a guy was using on Sprint. Well I put a Verizon compatible rom on it so it is ready to go on Verizon's network. Well here is the problem, I took it to two Verizon stores yesterday. One was not a corporate store so there weren't able to help me, but were somewhat helpful. The other was an actual Verizon store, the person on the phone for customer service told me that I would have to take it to a store and they would ship it off to get it ready for the network. Well I was willing for them to do that if I could get the phone working. Well I got it there and the guy was typing **** on the computer and after about a half an hour he told me that they couldn't because the phone wasn't E911 compliant. There is no way that the phone isn't E911 compliant. They won't do anything else because the ESN says it isn't.
What should I do? Should I just sell it back on ebay and save up the extra $100 for an XV8600 or is there something I can do. Verizon is totally lame for this. Please try to help me.
Keep calling technical support until someone will add your esn to their database.
I will continue trying that. Does Sprint need to release the ESN to Verizon? That is what I got told today on my 2 hours of getting the runaround from local Verizon stores and the Sprint stores that I went into had no idea what I was talking about. I figured I was not making as much impact on the phone as I could in person, but people are just as dumb in person as they are on the phone.
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I bought an Htc Touch Pro from sprint off ebay and got ripped off. Spent close to 400bucks to get a phone with a Bad esn. Tried resolving with sprint but turns out there is nothing i can do. Anyone know of a ESN/Supercid method for me to use on this. I thank you in advance for any help and saving me from loosing $400.
Contact PayPal and file a dispute. The phone is stolen property and I doubt anyone here is going to help you use activate a phone that doesn't belong to you.
Sprint claimed it was a non pay account. and unfortunantly i used money order to pay for the phone.
I work for sprint CS and unfortunately there isn't anything they are going to do about it. It's blocked in the system, the account was sent to collections probably. There is no way to change the ESN on the phone either.
What you could possibly do:
Call up *2 and see if your eligible for upgrade and use that instead, but thats going to cost you more money. You got screwed, who's idea was it for a money order?
There isn't going to be anything you can do really except threaten the guy and call the police, hope the money you spent on it will go towards the bill they owe, but thats not going to happen.
Ok, I was going to cancel 2 lines of service on my account and goto a different carrier because i wanted to try something different. I seached for a week or so all the different carriers, and the areas i go sadly enough att was the only one with 3g in all places. So i thought i would keep my account. I have a captivate but wanted the HTC inspire again. I had it before and loved it but lost my job and sold it. Now the government gives me money lol (unemployment) and i want the phone again.So i thought about getting out of my contract and getting a new line. I used to work for Sprint and i remember people tellin us they moved and if the proved they moved to a different area where there was no service they would cancel for free. So called att and told them i was moving and they wouldnt do anything. They said att had service in a town beside me. TRUST me the DONT. nowhere in the town they dont. So i filed an FCC complaint and explained that att should be truthful on their coverage maps. I also said i was moving to the town and was going with a different carrier. I filed the complaint and like anything else the government does i thought id never hear from anyone. A week later an ececutive from ATT called me and asked where the town i was moving and just asked me to explain myself again and i did. and he didnt ask for proof nothing.. just said he would cancel it and weive ETF. and i still had a $300 ETF. So anyone wanting out of theiir contract file an FCC complaint. SORRY FOR THE LOST POST lol.
That'll lok real goo when you sing back up just to get another Inspire. Why not get one from Costco, CL or the like rather than ATT?
i didnt get it from ATT i got it from amazon, only $60 lol.
Regardless, you're still signing back up w/ ATT.
yea, well it worked,
Sigh...
10char
I have made a new contact who says he works for sprint in a call center, and for commission on the sale, he will reset my upgrade date and get me a photon at a discount. Obviously I'm interested, but I need to know:
What can I get from him to verify he works from sprint before I hand over my account details. I will not give him any info until he proves he works there.
He said he could give me his Rep ID#, but how will I use that to verify?
Any info is helpful.
Just a piece of advice, usually when it sounds to good to be true. It is . Plus handing out that kind of info to someone you do not know really, really, really well can lead to bad situations. You can verify the information on the Sprint website. But, honestly it's not the best of scenarios. Be really careful, if your going to take that route . Plus keep in mind there's no guarantee he'll keep his end of the deal.
Have fun when you send him your info AND money. Not only will you never see that money again, all your info will be changed, phones reported stolen and insurance claims made for new ones to be sent to wherever.
It still amazes me when people are gullible enough to give out any sort of account information over the internet.
Sent from my boosted Epic 4G. ACS Frozen, Genocide 1.4ghz.
BuddahWolf01 said:
I have made a new contact who says he works for sprint in a call center, and for a fee he will reset my contract date and get me a photon at a discount. Obviously I'm interested, but I need to know.
What can I get from him to verify he works from sprint before I hand over my account details. I will not give him any info until he proves he works there.
He said he could give me his Rep ID#, but how will I use that to verify?
Any info is helpful.
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I used to be a trainer for Sprint and I can tell you that resetting or changing a contract date doesn't reset upgrade eligibility. In fact, regular customer care agents can't touch upgrade eligibility. Not even managers in our call center could do that. I wouldn't trust it if I were you.
Sent from my PG06100 using XDA Premium App
That is why I wasn't going to give him anything until someone could tell me how to verify he worked there. Newkidd was in IRC and was going to check for me by running the guys REP id#, but before he got back to me he got offline.
Also after talking to the guy more, he didn't say anything that threw a red flag. He didn't ask for my password or anything, just the info sprint asks for when you call CSR. I was also confused about the money. He isn't charging a fee, he gets commission off the sale. So the money would be charged to my sprint bill.
and once again Scotty035ntknow... I am not going to do anything until I KNOW for a FACT he is a real sprint employee. I also know that just because he is a legit Sprint employee, doesn't mean he isn't gonna steal everything out of my acct. I have his rep ID# and if something goes down I can call up sprint give that to them and tell them he did crap to my acct.
unemployment
I'm guessing he won't be employed long term! If he works there at all.
Don't do it.....just don't do it.
yea, the guy never would give up anything more than his "rep ID", which probably was just some made up letters and numbers. So I said nope.
Three months after signing up with T-Mobile, I was already considering dropping their service and going back to Sprint or switching to Virgin Mobile. Why? Here goes...
I signed up for service online, paid the $100 deposit, got the 500 Minute Value Talk plan w/the 2GB Data Plan. I then chose my free G2x and successfully submitted my order. Waited several days to check the status of my order online and saw that my order had been shipped. In order to verify the status, I then called Customer Care and then...the headaches began.
According to everyone I spoke with the phone had not been sent, but they were making sure the phone would be delivered. I must have spoken to several agents until one of them, eventually said the plan was not eligible for a Free Phone. "But I successfully completed the order!"
I eventually bought an HTC MyTouch 4G from another T-Mobile customer who had the phone for a little over a month and had bought a different model. I rooted my phone and never had any extreme problems, other than download speed up until recently, when the Camera and Camcorder crapped out on me. Restored back to stock and tried other ROMS. I also followed suggestions posted in many threads addressing the issue with the cameras, flashing different "Camera" apps, and nothing.
Having gone through many hours of trying to fix my phone, I called HTC to gather as much info on my particular device. They stated the year warranty would expire in April of this year and they would gladly fix the phone for me for free, but I would incur a charge if they found I had voided the warranty. They emailed me an RA form, but I decided to speak to someone at T-Mobile, and based on the info I provided them, they promised a replacement device, but requested my phone's software version. I told them I would call back from another device the following day since I had some "errands" and stuff to do.
I then restored my phone to stock, restored S-On, ran the updates on my device and then called T-Mobile, but then they rejected my request after the replacement was promised by a Supervisor in Tech Support. All they needed to do was verify the IMEI and presto, but I was not able to get my way, so I just left it alone. A week later, I had some voice issues in which I wasn't able to make or receive calls even after removing the battery from the phone, until I was able to get a Customer Care agent who seemed to be outside the Continental U.S. This nice fellow interrupted me while I was explaining my situation to him and said he was going to transfer me to an Account Specialist based on the information he'd seen in the notes. After I asked why, he stated they valued me as a new T-Mobile customer. I was like, "Whatever".
Upon doing a warm-transfer, a young lady by the name of Ashley, indicated she was going to talk to a supervisor and I asked if there was something wrong with my account, but she refused to give me any info. After coming back on the line, she stated her sup had authorized a replacement ticket which was being emailed to me while we spoke, in which they would replace my MyTouch 4G at no cost to me. Imagine that! She apologized on behalf of the company for the misinformation I was given at time and the poor customer service. Three months of crappy overall service and I got a new phone! My download speeds on the bad device were less than 2000kbps. Now, they're at a high 6000kbps.
That girl and the small group of dedicated T-Mobile employees who go beyond their call of duty, deserve an applause. My contract and plan stayed the same. There are good folks at T-Mobile...you just have to keep trying.
Man. What a pain. If you had raised a fuss initially, you could have gotten your G2X. A contract is a contract and you signed up for a free G2X, which their system sold you. I'm pretty sure they were legally bound to give you one. Did you have a receipt?
Sent from my HTC Glacier using XDA App
estallings15 said:
Man. What a pain. If you had raised a fuss initially, you could have gotten your G2X. A contract is a contract and you signed up for a free G2X, which their system sold you. I'm pretty sure they were legally bound to give you one. Did you have a receipt?
Sent from my HTC Glacier using XDA App
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Not only did I have a printed one, but snapshots and HTML code from the actual page. Believe me, I wanted to raise hell at first, but I thought it would be a waste of time. While with Sprint, I like others, had access to the Sprint Executive Customer Service Hotline number thanks to The Consumerist, but with T-Mobile I just felt I was out in the cold from Day 1.
The phone replacement doesn't change my perception of their overall Customer Care and Retention Department. One of the last persons I spoke to before talking to the gentleman and Ashley, was a rep from their Spanish-speaking Retention Department. I asked for at least one minimal incentive for me to stay with T-Mobile and her answer was this: "I cannot provide you with even the slightest discount because you are a new customer." Yeah...but one who's paying for a service.
I wish I had stayed with Sprint. I worked for them through ACS in their Tech Support Department. When the store reps wouldn't deliver, we'd jump in and prevent even an escalation to retention. I guess that's what keeps me ticked off at them. I hate not getting the service I strive to always provide my customers with.
I'll stay with them til after my contract is over
I have never experienced bad customer service through my 3 years with T-Mobile, but then again, I never really needed it throughout the time. I got a replacement phone on Monday, and the lady I talked to for it was very kind and polite.
steven-026 said:
I have never experienced bad customer service through my 3 years with T-Mobile, but then again, I never really needed it throughout the time. I got a replacement phone on Monday, and the lady I talked to for it was very kind and polite.
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Wow...I guess because you've been with them for a while. Glad they were able to help you and be nice about it to.
My wife and I couldn't pass up TMos 2 for $99 /mo plan but it took 7 different reps to get that sorted out cuz no one had heard of it ... even though it was all over the radio and on their homepage! - Gotta say they were quite ready to help even if they didn't seem to know what they were doing.
Homerbsharp said:
My wife and I couldn't pass up TMos 2 for $99 /mo plan but it took 7 different reps to get that sorted out cuz no one had heard of it ... even though it was all over the radio and on their homepage! - Gotta say they were quite ready to help even if they didn't seem to know what they were doing.
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Click to collapse
Had same prob till I found someone who told me I had to pay $200 per line migration fee. Been with tmo for 6 years but if I pay$200 a line its going to be to cancel... when I started they were great even gave me free month when messed up bill but recently when renewed had to call 10 times to get texting cuz every bill was 800 and they said they fixed but still have to call every month
Sent from my HTC Glacier using XDA App
My Nexus 5 is due to be delivered tomorrow afternoon, I cannot wait!
Until now...
I went into my local Sprint store last week to make sure I'd be able to walk in and activate, and to make sure they had some of the sim cards necessary to activate the phone on their network, which they did at the time and said there should be no problem. Fast forward to today.Called up the store to check and make sure they had one for tomorrow. After listening to the assistant manager tell me that they Play Store version of the phone could not be activated on their network, AT ALL, I explained to him that they could in fact do so, and I'd like to know when they'd have the sims in or where he could direct me to find them. He told me they may or may not get them in the next few weeks, and I couldn't get one anywhere else.
Since that call, I've spoken to Sprint Customer Care, who directed me to sprint worldwide, who was then going to direct me to Telesales before the rep found out that Telesales does not sell the sim cards individually anymore.
Now I'm not sure what I should do..... If I'm not able to get anywhere with Sprint, should I just move my number somewhere?
Recommendations?
Ask them for a SIM card for the Galaxy S4 or for the HTC one (don't tell them that it is for the Nexus). Those will get your Nexus up and running just fine.
Edit: The sprint reps on Sprint's community forums seem to be pretty helpful too. Post a thread there and ask a Sprint rep for help.
I went to sprint store and had none. Went to another, they had plenty. Depends on sprint stores and most have no problem giving away for free, popped it right out of the back stockroom. Try calling ahead to see if in stock if no luck nearby. Also, on Sprint Worldwide eChat, you can order one for free or overnight I think for $13? May be backorder still though as I last saw from them, but worth a try. As said before, an HTC One or S4 UICC (SIM) card will work in the Nexus 5. Good luck.
I'm on Sprint also and was lucky enough to find "the last one" at my local corporate store. I was reading a few weeks ago that Sprint up and lost 15,000 sim cards. Stolen, lost, missing, etc. Who knows. I cant find the article that I had read though.
Ebay has been a bunch of peoples friends as of late
http://www.ebay.com/sch/i.html?_trk...+card&_nkw=sprint+sim+card&_sacat=0&_from=R40
One other thing. If you can get a hold of any sprint sim card, you can chop them down to fit fairly easy.
Thank you very much for the reply.
That may be where I messed up talking to the local store. I asked if they had an HTC One Sim that he could use. He was adamant that he was "directed by people much higher than myself" not to switch Sim cards between phones lest he lose his job.
I will indeed try again differently.
I drove and called around to a bunch of stores looking for a sim card for my gf and her brother, but never found any. The misinformation and frosty reception I got everywhere - It's like Sprint didn't even want people to stick around on their network.
Sprint international chat finally put in an order on the 11th. They were backordered and finally shipped out today, should arrive by Friday. So, 11 days to wait with the phone in hand!
(And I've been trying to get one or both of them to ditch sprint and go to tmobile this whole time )