I bought an Htc Touch Pro from sprint off ebay and got ripped off. Spent close to 400bucks to get a phone with a Bad esn. Tried resolving with sprint but turns out there is nothing i can do. Anyone know of a ESN/Supercid method for me to use on this. I thank you in advance for any help and saving me from loosing $400.
Contact PayPal and file a dispute. The phone is stolen property and I doubt anyone here is going to help you use activate a phone that doesn't belong to you.
Sprint claimed it was a non pay account. and unfortunantly i used money order to pay for the phone.
I work for sprint CS and unfortunately there isn't anything they are going to do about it. It's blocked in the system, the account was sent to collections probably. There is no way to change the ESN on the phone either.
What you could possibly do:
Call up *2 and see if your eligible for upgrade and use that instead, but thats going to cost you more money. You got screwed, who's idea was it for a money order?
There isn't going to be anything you can do really except threaten the guy and call the police, hope the money you spent on it will go towards the bill they owe, but thats not going to happen.
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So, I bought a Qwest Mogul that a guy was using on Sprint. Well I put a Verizon compatible rom on it so it is ready to go on Verizon's network. Well here is the problem, I took it to two Verizon stores yesterday. One was not a corporate store so there weren't able to help me, but were somewhat helpful. The other was an actual Verizon store, the person on the phone for customer service told me that I would have to take it to a store and they would ship it off to get it ready for the network. Well I was willing for them to do that if I could get the phone working. Well I got it there and the guy was typing **** on the computer and after about a half an hour he told me that they couldn't because the phone wasn't E911 compliant. There is no way that the phone isn't E911 compliant. They won't do anything else because the ESN says it isn't.
What should I do? Should I just sell it back on ebay and save up the extra $100 for an XV8600 or is there something I can do. Verizon is totally lame for this. Please try to help me.
Keep calling technical support until someone will add your esn to their database.
I will continue trying that. Does Sprint need to release the ESN to Verizon? That is what I got told today on my 2 hours of getting the runaround from local Verizon stores and the Sprint stores that I went into had no idea what I was talking about. I figured I was not making as much impact on the phone as I could in person, but people are just as dumb in person as they are on the phone.
Hi, wondering if anybody can help me out with ATT policy. I was visiting my grandparents in Toronto when I lost my phone the day before I had to fly home to Los Angeles. Unfortunately I did not have time to look for it since I was busy packing for the trip home. Anyways when I got back I called ATT to tell them my phone was lost and they said they will sendme another phone when I pay my deductable.
Anyways I have two questions
1. Would it be possible to wait until the Touch Pro 2 comes out next month and ask for that as a replacement + cash if needed?
2. What happens if my family manages to find it and mail it back to me? Will ATT know that I found it and force me to return the replacement? Would they even care after i pay the deductable?
they'll probably just send you a refurb fuze and likely refuse the upgrade, especially when the fortress is a new release. i can't see them upgrading you even with cash.
att won't know you found your phone. i had lost a phone and reported it and found it 1 month later and went on to use it fine.
You guyz are lucky, wonder if these giant beast are so nice. :O
rvt1000 said:
they'll probably just send you a refurb fuze and likely refuse the upgrade, especially when the fortress is a new release. i can't see them upgrading you even with cash.
att won't know you found your phone. i had lost a phone and reported it and found it 1 month later and went on to use it fine.
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Seriously? Do you even know what you're talking about? :| If you report a phone stolen and find it and use it, it's no big deal UNLESS you get a new one via insurance. Then it's called fraud. You have to pay the deductible for your phone if you want it via insurance and they'll send a brand new in box one to you. No, you cannot wait till the TP2 comes out and exchange it for that. That will only happen if you've warranty exchange your fuze a lot and you complain to AT&T a lot. Quite a few people have done this. If you really didn't know, AT&T can track you via IMEI. They know which account is linked to which IMEI. They will know when you're using a blacklisted phone or when suddenly a "stolen" phone is being used on the same sim card. Don't take that risk
1) TP2 isn't comming to AT&T anytime soon, and they will never give you a better phone plus cash
2) I believe they put a status code of a bad or lost ESN id on the databases, so the phone can't be used again on the AT&T network. It may even come up as a stolen status.
That won't stop you from being able to use the phone as a PDA
Cassetti said:
1) TP2 isn't comming to AT&T anytime soon, and they will never give you a better phone plus cash
2) I believe they put a status code of a bad or lost ESN id on the databases, so the phone can't be used again on the AT&T network. It may even come up as a stolen status.
That won't stop you from being able to use the phone as a PDA
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#2 is not true, but #1 probably is.
I believe Cassetti is right about #2 When you call it stolen, they block the esn id so the thief can't use your phone.
D3TH METAL said:
I believe Cassetti is right about #2 When you call it stolen, they block the esn id so the thief can't use your phone.
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the fact is : its not true. Proven fact.
thx for the info guys, i called up att and told them what happened, paid the deductable and picked up a new fuze. I ask them what happened if i manage to find it and they said most likely they will let me keep it as a back up but i would need to call them to reactivate it or something like that.
guess i;ll just skip the touch pro 2 and wait for a WM7 device or that rumored microsoft "pink" zune phone lol...
It is not blacklisted. If you find it you can use it or sell it. You don't have to "reactivate" or anything, just put a SIM card in and off you go.
I'm meeting someone from craigslist to buy a used Verizon phone and I have a couple of questions. I am going to meet them at a store, but there are no official Verizon stores around, only a Wireless Zone (which is an authorized Verizon retailer I believe). Will they be able to activate the phone on my account and confirm that the ESN is clear? (i.e. am I able to guarantee the phone won't be marked stolen at a later date if it is activated on my account?) Or is this the type of thing that should only be done at a real Verizon store? Any other advice for buying phones on craigslist?
winterknoll said:
I'm meeting someone from craigslist to buy a used Verizon phone and I have a couple of questions. I am going to meet them at a store, but there are no official Verizon stores around, only a Wireless Zone (which is an authorized Verizon retailer I believe). Will they be able to activate the phone on my account and confirm that the ESN is clear? (i.e. am I able to guarantee the phone won't be marked stolen at a later date if it is activated on my account?) Or is this the type of thing that should only be done at a real Verizon store? Any other advice for buying phones on craigslist?
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I've been here before. When you see your new phone, yank the battery, take your current phone dial *611, then get to customer service. Tell them you are buying a used phone and you want to make sure the ESN is ok to activate on your account.
They will ask for the ESN of the phone, then they'll give the OK, good or bad. They will tell you if the phone is ok to activate or not, that will be what you need to move on and buy it.
What ever the seller says, could be bull...so MAKE SURE YOU CALL.
Wireless zone MIGHT help but, they are a 3rd party, they might not help at all or charge you something for checking. Calling Verizon directly might be your best bet here. You'll be able to do this all on-line too...
Don't forget to hit thanks if this helped
Thanks David..if I'm not the account holder, will I need any sort of PIN or passcode do you know?
winterknoll said:
Thanks David..if I'm not the account holder, will I need any sort of PIN or passcode do you know?
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To access your account, the automated system asks for the last 4 of the SS number of the account holder.
Customer service is pretty good over all, so if your dialing in from a Verizon phone, and you get by the logon prompts fine, you should be all set.
Do you have a verizon phone now ? If so, just hit *611 and see if the option to get to customer service is presented to you, if so, it should be all set for you when you go check out your new phone.
Edit: Another thought, if you have been talking voice wise to the seller, as him/her for the ESN number so you can check out the phone, then call CS. When you get to see him/her, you just gota open the back cover and make sure you have the right ESN that he/she gave you.
I have made a new contact who says he works for sprint in a call center, and for commission on the sale, he will reset my upgrade date and get me a photon at a discount. Obviously I'm interested, but I need to know:
What can I get from him to verify he works from sprint before I hand over my account details. I will not give him any info until he proves he works there.
He said he could give me his Rep ID#, but how will I use that to verify?
Any info is helpful.
Just a piece of advice, usually when it sounds to good to be true. It is . Plus handing out that kind of info to someone you do not know really, really, really well can lead to bad situations. You can verify the information on the Sprint website. But, honestly it's not the best of scenarios. Be really careful, if your going to take that route . Plus keep in mind there's no guarantee he'll keep his end of the deal.
Have fun when you send him your info AND money. Not only will you never see that money again, all your info will be changed, phones reported stolen and insurance claims made for new ones to be sent to wherever.
It still amazes me when people are gullible enough to give out any sort of account information over the internet.
Sent from my boosted Epic 4G. ACS Frozen, Genocide 1.4ghz.
BuddahWolf01 said:
I have made a new contact who says he works for sprint in a call center, and for a fee he will reset my contract date and get me a photon at a discount. Obviously I'm interested, but I need to know.
What can I get from him to verify he works from sprint before I hand over my account details. I will not give him any info until he proves he works there.
He said he could give me his Rep ID#, but how will I use that to verify?
Any info is helpful.
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I used to be a trainer for Sprint and I can tell you that resetting or changing a contract date doesn't reset upgrade eligibility. In fact, regular customer care agents can't touch upgrade eligibility. Not even managers in our call center could do that. I wouldn't trust it if I were you.
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That is why I wasn't going to give him anything until someone could tell me how to verify he worked there. Newkidd was in IRC and was going to check for me by running the guys REP id#, but before he got back to me he got offline.
Also after talking to the guy more, he didn't say anything that threw a red flag. He didn't ask for my password or anything, just the info sprint asks for when you call CSR. I was also confused about the money. He isn't charging a fee, he gets commission off the sale. So the money would be charged to my sprint bill.
and once again Scotty035ntknow... I am not going to do anything until I KNOW for a FACT he is a real sprint employee. I also know that just because he is a legit Sprint employee, doesn't mean he isn't gonna steal everything out of my acct. I have his rep ID# and if something goes down I can call up sprint give that to them and tell them he did crap to my acct.
unemployment
I'm guessing he won't be employed long term! If he works there at all.
Don't do it.....just don't do it.
yea, the guy never would give up anything more than his "rep ID", which probably was just some made up letters and numbers. So I said nope.
what does Tmobile do with the lost phone in question? do they disable it ? I'm wondering how they prevent people from selling their phones and getting a replacement under warranty for a profit..?
Not sure but they know. Put your sim in another phone, call them, they will be able to tell you exactly what phone you have.
Sent from my LG-P999 using XDA App
Let's say my friend, Swim, has a Tmobile phone that he has insured through their PHP plan. He knows that if it were stolen or he lost it, it would cost him $130 to replace. He also knows that he could easily get $250-350 if he decided to sell his phone. So he is thinking about selling his phone and then just telling Tmobile that he lost it, so that he not only gets a newish replacement phone (possibly even an upgrade), but also pockets over 120 bones. Question is, does Tmobile deactivate his first phone somehow, so that whoever bought his original phone is essentially screwed?
frescoraja said:
Let's say my friend, Swim, has a Tmobile phone that he has insured through their PHP plan. He knows that if it were stolen or he lost it, it would cost him $130 to replace. He also knows that he could easily get $250-350 if he decided to sell his phone. So he is thinking about selling his phone and then just telling Tmobile that he lost it, so that he not only gets a newish replacement phone (possibly even an upgrade), but also pockets over 120 bones. Question is, does Tmobile deactivate his first phone somehow, so that whoever bought his original phone is essentially screwed?
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Nope the person may not beable to use it!!!!it's a 50/50 chance long as the other person does not try n give Tmobile the imei # they should be gd
Sent from my LG-P999 using xda premium
I have 2 things to say, and they're contradictory.
1. Official T-Mobile PHP Handset Protection FAQ (http://support.t-mobile.com/docs/DOC-1722) : Says phone will be disabled. Specifically:
All lost or stolen devices will be blocked from access to the T-Mobile network. Devices claimed as lost and stolen will no longer function on the T-Mobile network.
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2. I used to be a tier 2 T-Mobile PDA Tech Support rep. I never once had a customer's phone not work due to being stolen/blacklisted. Not once. It was not in any of our troubleshooting steps to check such a thing either. As far as I was aware, there was NO WAY to block a stolen phone on T-Mobile and that's what we told customers.
Things might have changed - it's been about 18 months since the location I worked at was completely laid off and shut down. A lot can happen in that time.
Now.... do you want to take the chance? Go for it. But don't say you weren't warned.
So, let me get this right. You are asking in a public forum about committing insurance fraud and the forum has recorded your IP address also. Insurance fraud is a felony in most States. Makes perfect sense to discuss it here. If anyone on the forums assists you in any way then you have both committed conspiracy to commit insurance fraud. Conspiracy in and of itself is a crime even if you never go ahead and commit the crime. Smart.