Database Info

Verizon store and my phone

I went into the verizon store today to get a case for the TB and the sales associate looked at my phone and was like whoaaaaa, this phone is fast. He looked at it again and started to ask about the phone. First thing I asked was if I tell you, will it void my warranty. He was like nope we flash our phones too. He took it to another associate and they were intrigued about the lock screen and the speed. He asked what ROM was on it. i told him it was a new ROM supposedly based off of the official GB build. The guy was like he needed to find this build fast. It's a shame that the verizon personnel thinks some of the software that was released on the the TB is crap.

i traded by Incredible 2 for a Thunderbolt from someone on these forums. The Thunderbolt had Das BAMF 4.9 on it and I had to take it to verizon to get a new SIM card(+ had them register the phone to my account so i didn't have to). the sales associate was all "i've never seen a rooted Thunderbolt before" and was playing around with it excitedly.

so he seen you playing with it or he was installing the case?

Lol so funny story about verizon, I work at best buy so of course I never deal with verizon. I went into the verizon store by our best buy when the tbolt first came out to play with it. I opened up the boot loader and put it into recovery mode just so they had to activate the alarm and do a battery pull. True story.

funny story. what rom where you using?
I called verizon customer service because i was having issues
w/ not getting 3g lol. I could get 4g but if i turned it off i'd be
stuck on 1x.
we talked for awhile troubleshooting and then she wanted me to
check my software info and read it off to her. radio... ok
prl...ok software number.... (me) " uhh i'm getting a real bad
connection i'm going to have to call back" haha at the time I was
running a bamf remix rom. come to find out when i got home..
i had my radio toggled to cdma only and not cdma auto haha.

Something similar happened when I went with my girlfriend to have my old dInc activated on her account. The guy knew I'd rooted it, but I didn't let him touch it because I didn't really feel like letting him see "Wireless Tether" on there. So I clean it up and we go in there. The guy is shuffling through menus and just blurts out "This is the fastest Incredible I've ever seen!", completely forgotten it was rooted and OC'd. The big ****-eating grin on my face reminded him it was rooted. He got real confused over the 4G settings on the dInc too. (Sprint EVO based ROM) Showed him the Tbolt the day after I bought it and rooted it and he showed it to the manager. The manager had lots of questions... but none of them to do with my account or warranties or contract terms, thankfully. Verizon staff really do look at rooted phones like pink unicorns in many cases. It's good entertainment if you're bored while your wife/girlfriend is shopping.

itsmejson said:
funny story. what rom where you using?
I called verizon customer service because i was having issues
w/ not getting 3g lol. I could get 4g but if i turned it off i'd be
stuck on 1x.
we talked for awhile troubleshooting and then she wanted me to
check my software info and read it off to her. radio... ok
prl...ok software number.... (me) " uhh i'm getting a real bad
connection i'm going to have to call back" haha at the time I was
running a bamf remix rom. come to find out when i got home..
i had my radio toggled to cdma only and not cdma auto haha.
Click to expand...
Click to collapse
Lol i had the same situation. When they asked me for the software version I was like uhhhh I gotta go my kid just fell lol. Then I when to. Droid life to pull pics of the software and I started reading it to the tech and I realized I read him the wrong baseband cause what ever pic was up was rooted and different radio lol. He was like uhhh wrong radio lol send me a phone anyways. Then I saw on. Vzw web has the software and. Radio version. Lol
Sent from my ADR6400L using Tapatalk

dadsterflip said:
Lol i had the same situation. When they asked me for the software version I was like uhhhh I gotta go my kid just fell lol. Then I when to. Droid life to pull pics of the software and I started reading it to the tech and I realized I read him the wrong baseband cause what ever pic was up was rooted and different radio lol. He was like uhhh wrong radio lol send me a phone anyways. Then I saw on. Vzw web has the software and. Radio version. Lol
Sent from my ADR6400L using Tapatalk
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Click to collapse
Sent from my ADR6400L using XDA App
They know what software you are running. Yes they can tell you are rooted and if you are running bamf or any other custom ROM.

Garrett07 said:
Lol so funny story about verizon, I work at best buy so of course I never deal with verizon. I went into the verizon store by our best buy when the tbolt first came out to play with it. I opened up the boot loader and put it into recovery mode just so they had to activate the alarm and do a battery pull. True story.
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Click to collapse
So you're a douchebag is what you are trying to say?
What did you accomplish by doing this?

No, he is saying they know what rom you are running. This shows on their system. As for rooted, not so much.
Via my HTC Thunderbolt

Your not calling verizon anyways your calling a calling center or tellamarketers, you think they really care what people do with their phone's.
Sent from my SCH-I800 using XDA Premium App

g00s3y said:
So you're a douchebag is what you are trying to say?
What did you accomplish by doing this?
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showing that even 13 year olds (or those that didnt pass the maturity of being 13) are welcomed on xda?

I can tell you right now after managing a Verizon store for 3 years employees most likely will not even know if your phone is rooted and if they do that means they have probably rooted their phone as well. I'll be the first to say that I think its BS they load all the crapware onto these devices. Just don't let them know its rooted if you are trying to get a replacement of course. That's about the only time the will care.
Sent from my ThunderBolt using XDA Premium App

Every time I have gone into our Verizon store in Florence, KY, the techs/reps and I usually get into conversations about the ROMs and/or hacks we use on our phones and rooting and stuff. Its nice knowing my store has intelligent people working in them, even if they aren't managed by them at the corporate offices. I can't stand dealing with sales people that have no flippin clue about the products they sell. *cough* radio shack *cough*

[Q] AT&T Detecting rooted phones?

I have no reason to believe this as I haven't been able to find any proof of it but...
I read on the Android and Droid forums that Carriers keep a database of users that root their phones and will block your warranty if you try to return it for anything. I've never heard of this happening to, well...anyone. But the point was also brought up that Google is able to tell if the device is rooted due to the fact that they can block the movies tab from showing up in Market on rooted phones, so carriers can do the same. So, my question is... has anyone heard of this happening or had it happen to them?

I'm pretty sure that is all bull****. I work at best buy mobile and barely anyone knows what rooting is. I'm the only one in my department that messes with that kind of stuff and knows which phones are rooted. We also get crazy carrier support and they just tell us to not mention anything about rooting/jail breaking. Same with my friend who is a manager at verizon. He doesn't know how to detect a rooted phone.
So when you bring in a messed up phone for warranty, everyone is trained to just make sure imei numbers match with original receipt and to check the water mark stickers.
Sent from my HTC Desire HD using XDA Premium App

D-REW said:
I'm pretty sure that is all bull****. I work at best buy mobile and barely anyone knows what rooting is. I'm the only one in my department that messes with that kind of stuff and knows which phones are rooted. We also get crazy carrier support and they just tell us to not mention anything about rooting/jail breaking. Same with my friend who is a manager at verizon. He doesn't know how to detect a rooted phone.
So when you bring in a messed up phone for warranty, everyone is trained to just make sure imei numbers match with original receipt and to check the water mark stickers.
Sent from my HTC Desire HD using XDA Premium App
Click to expand...
Click to collapse
+1, I've returned a stock, rooted phone and even forgot to put the modded battery icon back to stock. No issues.

Go back to stock before you ship back your warranty device and they can't tell. I've done several
Sent from my SAMSUNG-SGH-I997R using XDA App

Yeah, I didn't believe there was any actual truth behind it. It just wouldn't surprise me if AT&T would start trying doing something like that though. I mean they couldn't even tell I was using my HD2 on a non-smartphone data plan, much less that it was a rooted phone.
Sent from my HTC Inspire 4G using XDA App

U escape hd2 cuz its t mobile and its imei is not in thier system
Sent from my Inspire 4G using XDA App

Actually, I read that Verizon and Sprint have the ability to verify if the device is rooted, and they keep track of them along with ESNs. From what I have read, it would be impossible to implement this on GSM devices...

good thing I wear my tin foil hat

Pirateghost said:
Actually, I read that Verizon and Sprint have the ability to verify if the device is rooted, and they keep track of them along with ESNs. From what I have read, it would be impossible to implement this on GSM devices...
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Click to collapse
Yep, that's what they were saying on the Droid forums. It didn't click that its cdma devices they were talking about, and not GSM. Hopefully they don't find a way to do it. I read that over 60% of all android phones are rooted...that's alot of voided warranties.
Sent from my HTC Inspire 4G using XDA App

Sully6789 said:
Yep, that's what they were saying on the Droid forums. It didn't click that its cdma devices they were talking about, and not GSM. Hopefully they don't find a way to do it. I read that over 60% of all android phones are rooted...that's alot of voided warranties.
Sent from my HTC Inspire 4G using XDA App
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Click to collapse
I believe that the number of rooted android phones would be closer to 10%, rather than 60%. The average person is just not geared into fiddling with their phones the way we in the modding community are. Most of my friends, I'm sad to say, are running around with 4 or 5 year old feature phones, and will happily keep on using those things until they finally give up the ghost.
Another deterrent to rooting is that many people are paranoid about voiding their warranty. If you're into modding, losing your warranty is something that you had to come to terms with long ago. You just accept the fact that whatever happens to the phone is now YOUR problem and move on - but a lot of people can't, so they refuse to make any changes to their phones. In the end, we are a minority of cell phone users, albeit an *enlightened* minority.
-Mike

I agree with most of the guys here. Its impossible for AT&T to detect if your phone is rooted or not. Mostly because there is no function on your phone created to send that kind of info to your carrier. Plus if you are on another carrier like T-Mobile they cant tell your IMEI which means they wont know what phone are you using in first place.
Sent from my Inspire 4G using XDA App

As a matter of fact, I just did a warranty exchange on my inspire just the other day. I flashed back to stock and s-on before the exchange. But before doing so, I've been on the phone to the warranty department multiple times to troubleshoot the issues I've been having and not once did they mention or even ask if my phone was rooted. If they could detect that my phone was rooted, they would have denied my request for a warranty exchange. And if that were the case, i would think they would explain the denial due to it being rooted.
Sent from my Inspire 4G using XDA App

I don't believe AT&T can tell if you are rooted unless you are using a custom apn for data. The stock apns are locked down and I have found trying to have three apns will cause issues. When AT&T sees data registering thru "wap.cingular", instead of "phone", they will know a user more than likely rooted their phone. When they see really heavy data usage on "wap.cingular" they will suspect tethering, but can't tell unless they go analyze it. With the stock apns, one can look at usage on their bill and see usage for both apns. Usage for "wap.cingular" will be very small, as it is used only for location services and the occasional mms. The bulk of data will show on the "phone" apn.
Sent from my Desire HD using Tapatalk

the only thing AT&T cares about is you paying your bill lol

SuicideMyk said:
the only thing AT&T cares about is you paying your bill lol
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Click to collapse
Yes, but you are not going to get me to believe AT&T is not thinking, the bigger the bill the better.
Sent from my Desire HD using Tapatalk

Ultra Droid said:
I believe that the number of rooted android phones would be closer to 10%, rather than 60%. The average person is just not geared into fiddling with their phones the way we in the modding community are. Most of my friends, I'm sad to say, are running around with 4 or 5 year old feature phones, and will happily keep on using those things until they finally give up the ghost.
Another deterrent to rooting is that many people are paranoid about voiding their warranty. If you're into modding, losing your warranty is something that you had to come to terms with long ago. You just accept the fact that whatever happens to the phone is now YOUR problem and move on - but a lot of people can't, so they refuse to make any changes to their phones. In the end, we are a minority of cell phone users, albeit an *enlightened* minority.
-Mike
Click to expand...
Click to collapse
Wish more if the "enlightened " group were female though.. it gets kinda lonely sometimes lol.
Sent from my Inspire 4G using Tapatalk

ashies7 said:
Wish more if the "enlightened " group were female though.. it gets kinda lonely sometimes lol.
Sent from my Inspire 4G using Tapatalk
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Lol
Sent from the most interesting device in the world.

They didnt block the Warranty of my phone.
I took my ATT inspire into the AT&Ts repair shop 3 months after i got it because the bottom of the glass on my phone wasn't glued down (or it felt like it wasn't) so i took it in the girl looked it, I was running Inspire Ace (So she might have thought it was a HTC OS) but she took it anyway and gave me a new phone.

SBasham said:
They didnt block the Warranty of my phone.
I took my ATT inspire into the AT&Ts repair shop 3 months after i got it because the bottom of the glass on my phone wasn't glued down (or it felt like it wasn't) so i took it in the girl looked it, I was running Inspire Ace (So she might have thought it was a HTC OS) but she took it anyway and gave me a new phone.
Click to expand...
Click to collapse
Well I have this same problem and I'm sure ATT gets a lot of these requests so another person stated it "the money spent investigating these claims would far outweigh the cost of the phone" as this is true as the phone is made literally cents if not less a cent on the dollar in sweat shops around the world. Im going to the ATT tech/warranty shop tomorrow and i would imagine that the legal cost of them trying to prove that the phone had been rooted vs them just replacing the parts or simply doing clean wipe with the technical tools they have at hand far outweigh the legal costs of litigation that they would have to pursue in the US at literally at an exponential cost just for the parts and labor/tech support of the phone. Plus from a business perspective they would lose millions in customers if they gave existing/long-term customers any flack about an expensive phone they paid for along with a long-term plan.

Help with borked wallet

No matter what i do, rom i flash, partition i wipe.... wallet force closes and does not work. i am using the nexus 4g. even if i unroot and roll back to 2.3.4 wipe everything multiple ways, accept ota updates just like i did before, wallet fails.
so ive rooted and unrooted before 2.3.7, took the ota and everything was dandy.
all i did was root a few days later and it was done. i am convinced there is some data on the nfc chip just like data was being saved on the gps when switching certain evo roms. Why would simply rooting the phone break wallet when sooo many people are running it rooted? almost wanna take it to sprint....

You need the ke1 radio for it to work on 2.3.7 without hacking it on there
Sent from my Nexus S 4G using xda premium

Rem3Dy said:
You need the ke1 radio for it to work on 2.3.7 without hacking it on there
Sent from my Nexus S 4G using xda premium
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Yes remember this is a now unrooted sprint nexus returned to stock with all the proper radio's and all...

Bump
suggestions anyone?
tried taking it to sprint but didnt have time to stick around and wait a few hours....

Same thing happened to me, I called google wallet support they blamed it on me unlocking the bootloader and flashing a custom rom. Basically you're sol unless you can swap it out at sprint. as far as I know. Google isn't responding to this issue.
Sent from my Nexus S 4G using xda premium

rican408 said:
Bump
suggestions anyone?
tried taking it to sprint but didnt have time to stick around and wait a few hours....
Click to expand...
Click to collapse
Also, make sure you're copying the 2.3.7 versions of:
com.android.nfc_extras.jar > system/framework
com.google.android.nfc_extras.xml > system/etc/permissions.
If you know how to sign APKs, make sure Wallet and Nfc have the same signature. If you don't know how, copy over Nfc as well to system/app and wipe cache either way.
Hope that works. Good luck.

Returned the phone to sprint overnight. Wow. The sales people and techs there are completely clueless. Oh well. After me schooling them on everything, they decided to give me a new phone. It will be shipped in a few days.

rican408 said:
Returned the phone to sprint overnight. Wow. The sales people and techs there are completely clueless. Oh well. After me schooling them on everything, they decided to give me a new phone. It will be shipped in a few days.
Click to expand...
Click to collapse
You mean refurbished phone?
Sent from my Nexus S 4G using xda premium

Probably refurbished. From what I understand these phone go through more tests than new phones and still look new. I'm fine with that. If the phone continues to fail (which I doubt) then I can get a new phone.

So I got a new phone from sprint. Interesting I had to set up a new Google prepaid card. Got another 10 bucks...

rican408 said:
So I got a new phone from sprint. Interesting I had to set up a new Google prepaid card. Got another 10 bucks...
Click to expand...
Click to collapse
yea, the prepaid card is tied to the phone's meid. New phone = new meid.
Actually, the whole gw app is tired to the meid. I'm talking to the money market level 2 guys trying to figure out how I funked mine up so badly without swapping phones
Sent from my Nexus S 4G using xda premium

The key is to flash the wallet fix rite on top of the rom you flash. In the same recovery session. Works everytime.

snandlal said:
The key is to flash the wallet fix rite on top of the rom you flash. In the same recovery session. Works everytime.
Click to expand...
Click to collapse
Nope. Did not work for me. Mine was done no matter what I did.

Sending phone back to Verizon

I have a question about Verizon accepting phones that are not working well.. I rooted my phone and flashed a rom and now I cannot flash back to original stock. Needless to say, this HTC root is difficult compared to Motorola. So my question is would it be possible to call Verizon and get a replacement phone? No questions asked..
Sent from my ADR6425LVW using XDA

Not working well, or not working at all? If its working but having problems, Verizon is going to immediately blame it on any modifications you made while simultaneously telling you your warranty is shot.
On the other hand, if the phone is straight up dead, I can't imagine how they would ever know.

Seriously NO!!!!!!
First of all you rooted your phone which screwed up your warranty and then you Install a custom rom!!.
When you'll go to Verizon center and show them your phone they will strictly say that your warranty is dead and "how the hell did you dare to come to us and ask for a replacement after you flash a custom rom and experiment with your phone"..

LOL I knew I would getting some responses that was similar to "you're **** out of luck!" Never hurts to ask.. And I wasn't going to go to a Verizon store, I was going to call a tech and tell them it was not working right. What would they do once I send the phone back and they discovered it's rooted? Not like they will say I owe them money. Lol
Sent from my ADR6425LVW using XDA

artisticsoul79 said:
LOL I knew I would getting some responses that was similar to "you're **** out of luck!" Never hurts to ask.. And I wasn't going to go to a Verizon store, I was going to call a tech and tell them it was not working right. What would they do once I send the phone back and they discovered it's rooted? Not like they will say I owe them money. Lol
Sent from my ADR6425LVW using XDA
Click to expand...
Click to collapse
If they send you a new one and you send the old one back the min they see it was voided they will charge you the full retail price of the phone they sent you.

[Q] Two Phones, One SIM Card?

Okay gang,
I recently fried my Atrix 2's system partition somehow, and it wouldn't load passed the "M" Motorola boot logo. But, after some patience and step-by-stepping through how to use AP Fastboot to install a 2.3.5. script, its now working again.
The question is this: In my haste felt from being without a phone for a few days, and in thinking that the phone was just completely jacked, I filed a claim with AT&T to get a "new" replacement phone.
The phone came today, but along with that came the solution to fic the original back to stock. Now, I have (2) Atrix 2's and the original SIM card from the first is still active, and with the 2nd Atrix 2 came a new SIM card -not activated.
So, can I (or should I) keep both phones and use the first as my rooted "test" phone, whilst keeping the second as an unadulterated "back-up" phone?
I don't want to cheat the system here, but was thinking it mightb be worth the deductible from my AT&T insurance to keep both so as to get more fluent with ROMS, flashing, etc all while having a completely stock 'back up'.
I was thinking of activating the 2nd (fresh) SIM card that came with the new phone and swapping between the two handsets as necessary.
Any thoughts/suggestions/warnings/insight?
As always, thanks in advance for your responses...

Apex_Strider said:
Okay gang,
I recently fried my Atrix 2's system partition somehow, and it wouldn't load passed the "M" Motorola boot logo. But, after some patience and step-by-stepping through how to use AP Fastboot to install a 2.3.5. script, its now working again.
The question is this: In my haste felt from being without a phone for a few days, and in thinking that the phone was just completely jacked, I filed a claim with AT&T to get a "new" replacement phone.
The phone came today, but along with that came the solution to fic the original back to stock. Now, I have (2) Atrix 2's and the original SIM card from the first is still active, and with the 2nd Atrix 2 came a new SIM card -not activated.
So, can I (or should I) keep both phones and use the first as my rooted "test" phone, whilst keeping the second as an unadulterated "back-up" phone?
I don't want to cheat the system here, but was thinking it mightb be worth the deductible from my AT&T insurance to keep both so as to get more fluent with ROMS, flashing, etc all while having a completely stock 'back up'.
I was thinking of activating the 2nd (fresh) SIM card that came with the new phone and swapping between the two handsets as necessary.
Any thoughts/suggestions/warnings/insight?
As always, thanks in advance for your responses...
Click to expand...
Click to collapse
Yes., because you can switch phones and keep your SIM... I do it all the time when I switch between my Captivate and my Galaxy Nexus when I was with AT&T.
Sent from my Galaxy Nexus using XDA

deBricker said:
Yes., because you can switch phones and keep your SIM... I do it all the time when I switch between my Captivate and my Galaxy Nexus when I was with AT&T.
Sent from my Galaxy Nexus using XDA
Click to expand...
Click to collapse
So, in my paranoid mind, there's no issue between the handset and the SIM card communicating with the service provider letting them know that I have two handsets running off one SIM card at any given time?
I don't want to run the risk of (firstly, and most importantly) insurance fraud, and second having any issues with warranty/service agreement mumbo-jumbo!
I figured this would work, since the Atrix 2 doesn't have Carrier IQ to divulge any of mine or my phone's information, just wanted to be absolutely sure!

With your claim simply say that the phone was lost. And after you got your new phone someone returned it too you....can't be insurance fruad if someone returned a lost phone....can it?
Sent from my MB865 using xda premium

matt99017d said:
With your claim simply say that the phone was lost. And after you got your new phone someone returned it too you....can't be insurance fruad if someone returned a lost phone....can it?
Sent from my MB865 using xda premium
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Click to collapse
I actually did file it as a "lost" phone. I suppose that I should just activate the SIM card that came with the replacement and use that one -its brand new and has no wear- instead of using the original one to perpetrate my story.
If nothing else, as you said, I could always declare the phone was returned to me after letting some time elapse and after paying my monetary deductible in full. What are they going to do, ask me to return the replacement because of the return of the original? And further, how the heck would they (AT&T) even know for sure?
Thanks all!

Why don't you just be a honest person and return the old one like you are suppose to and keep the new one? With people like you trying to pull crap like that, it's no wonder att and the manufacturers raise the rates all the time.
Sent from my MB865 using xda premium

tmease1 said:
Why don't you just be a honest person and return the old one like you are suppose to and keep the new one? With people like you trying to pull crap like that, it's no wonder att and the manufacturers raise the rates all the time.
Sent from my MB865 using xda premium
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Click to collapse
THANK YOU. wtf is wrong with you people? you're the reason phone insurance gets raised for the other people who are on the same provider as you.
Sent from my Nexus S using xda premium

What we have here is insurance fraud. Federally regulated. A felony.
The End.

KEB64 said:
What we have here is insurance fraud. Federally regulated. A felony.
The End.
Click to expand...
Click to collapse
True story.
AT&T doesn't play around. I took too long sending a phone back one time and long story short, I'm never doing that again.
Sent from my Atrixperia using xda premium

Scottyfer said:
True story.
AT&T doesn't play around. I took too long sending a phone back one time and long story short, I'm never doing that again.
Sent from my Atrixperia using xda premium
Click to expand...
Click to collapse
KEB64 said:
What we have here is insurance fraud. Federally regulated. A felony.
The End.
Click to expand...
Click to collapse
alexdemonumber3 said:
THANK YOU. wtf is wrong with you people? you're the reason phone insurance gets raised for the other people who are on the same provider as you.
Sent from my Nexus S using xda premium
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Click to collapse
tmease1 said:
Why don't you just be a honest person and return the old one like you are suppose to and keep the new one? With people like you trying to pull crap like that, it's no wonder att and the manufacturers raise the rates all the time.
Sent from my MB865 using xda premium
Click to expand...
Click to collapse
You guys are right, and I'm sorry for coming across as a scammer about this; like I mentioned: I don't want to cheat the system.
After sleeping on it, I've decided that it IS VERY unethical of me to want to keep both phones, and I will be sending the replacement that AT&T sent to me back to them
Guess I just wasn't using my noggin the way I ought to have... my apologies.