I have no reason to believe this as I haven't been able to find any proof of it but...
I read on the Android and Droid forums that Carriers keep a database of users that root their phones and will block your warranty if you try to return it for anything. I've never heard of this happening to, well...anyone. But the point was also brought up that Google is able to tell if the device is rooted due to the fact that they can block the movies tab from showing up in Market on rooted phones, so carriers can do the same. So, my question is... has anyone heard of this happening or had it happen to them?
I'm pretty sure that is all bull****. I work at best buy mobile and barely anyone knows what rooting is. I'm the only one in my department that messes with that kind of stuff and knows which phones are rooted. We also get crazy carrier support and they just tell us to not mention anything about rooting/jail breaking. Same with my friend who is a manager at verizon. He doesn't know how to detect a rooted phone.
So when you bring in a messed up phone for warranty, everyone is trained to just make sure imei numbers match with original receipt and to check the water mark stickers.
Sent from my HTC Desire HD using XDA Premium App
D-REW said:
I'm pretty sure that is all bull****. I work at best buy mobile and barely anyone knows what rooting is. I'm the only one in my department that messes with that kind of stuff and knows which phones are rooted. We also get crazy carrier support and they just tell us to not mention anything about rooting/jail breaking. Same with my friend who is a manager at verizon. He doesn't know how to detect a rooted phone.
So when you bring in a messed up phone for warranty, everyone is trained to just make sure imei numbers match with original receipt and to check the water mark stickers.
Sent from my HTC Desire HD using XDA Premium App
Click to expand...
Click to collapse
+1, I've returned a stock, rooted phone and even forgot to put the modded battery icon back to stock. No issues.
Go back to stock before you ship back your warranty device and they can't tell. I've done several
Sent from my SAMSUNG-SGH-I997R using XDA App
Yeah, I didn't believe there was any actual truth behind it. It just wouldn't surprise me if AT&T would start trying doing something like that though. I mean they couldn't even tell I was using my HD2 on a non-smartphone data plan, much less that it was a rooted phone.
Sent from my HTC Inspire 4G using XDA App
U escape hd2 cuz its t mobile and its imei is not in thier system
Sent from my Inspire 4G using XDA App
Actually, I read that Verizon and Sprint have the ability to verify if the device is rooted, and they keep track of them along with ESNs. From what I have read, it would be impossible to implement this on GSM devices...
good thing I wear my tin foil hat
Pirateghost said:
Actually, I read that Verizon and Sprint have the ability to verify if the device is rooted, and they keep track of them along with ESNs. From what I have read, it would be impossible to implement this on GSM devices...
Click to expand...
Click to collapse
Yep, that's what they were saying on the Droid forums. It didn't click that its cdma devices they were talking about, and not GSM. Hopefully they don't find a way to do it. I read that over 60% of all android phones are rooted...that's alot of voided warranties.
Sent from my HTC Inspire 4G using XDA App
Sully6789 said:
Yep, that's what they were saying on the Droid forums. It didn't click that its cdma devices they were talking about, and not GSM. Hopefully they don't find a way to do it. I read that over 60% of all android phones are rooted...that's alot of voided warranties.
Sent from my HTC Inspire 4G using XDA App
Click to expand...
Click to collapse
I believe that the number of rooted android phones would be closer to 10%, rather than 60%. The average person is just not geared into fiddling with their phones the way we in the modding community are. Most of my friends, I'm sad to say, are running around with 4 or 5 year old feature phones, and will happily keep on using those things until they finally give up the ghost.
Another deterrent to rooting is that many people are paranoid about voiding their warranty. If you're into modding, losing your warranty is something that you had to come to terms with long ago. You just accept the fact that whatever happens to the phone is now YOUR problem and move on - but a lot of people can't, so they refuse to make any changes to their phones. In the end, we are a minority of cell phone users, albeit an *enlightened* minority.
-Mike
I agree with most of the guys here. Its impossible for AT&T to detect if your phone is rooted or not. Mostly because there is no function on your phone created to send that kind of info to your carrier. Plus if you are on another carrier like T-Mobile they cant tell your IMEI which means they wont know what phone are you using in first place.
Sent from my Inspire 4G using XDA App
As a matter of fact, I just did a warranty exchange on my inspire just the other day. I flashed back to stock and s-on before the exchange. But before doing so, I've been on the phone to the warranty department multiple times to troubleshoot the issues I've been having and not once did they mention or even ask if my phone was rooted. If they could detect that my phone was rooted, they would have denied my request for a warranty exchange. And if that were the case, i would think they would explain the denial due to it being rooted.
Sent from my Inspire 4G using XDA App
I don't believe AT&T can tell if you are rooted unless you are using a custom apn for data. The stock apns are locked down and I have found trying to have three apns will cause issues. When AT&T sees data registering thru "wap.cingular", instead of "phone", they will know a user more than likely rooted their phone. When they see really heavy data usage on "wap.cingular" they will suspect tethering, but can't tell unless they go analyze it. With the stock apns, one can look at usage on their bill and see usage for both apns. Usage for "wap.cingular" will be very small, as it is used only for location services and the occasional mms. The bulk of data will show on the "phone" apn.
Sent from my Desire HD using Tapatalk
the only thing AT&T cares about is you paying your bill lol
SuicideMyk said:
the only thing AT&T cares about is you paying your bill lol
Click to expand...
Click to collapse
Yes, but you are not going to get me to believe AT&T is not thinking, the bigger the bill the better.
Sent from my Desire HD using Tapatalk
Ultra Droid said:
I believe that the number of rooted android phones would be closer to 10%, rather than 60%. The average person is just not geared into fiddling with their phones the way we in the modding community are. Most of my friends, I'm sad to say, are running around with 4 or 5 year old feature phones, and will happily keep on using those things until they finally give up the ghost.
Another deterrent to rooting is that many people are paranoid about voiding their warranty. If you're into modding, losing your warranty is something that you had to come to terms with long ago. You just accept the fact that whatever happens to the phone is now YOUR problem and move on - but a lot of people can't, so they refuse to make any changes to their phones. In the end, we are a minority of cell phone users, albeit an *enlightened* minority.
-Mike
Click to expand...
Click to collapse
Wish more if the "enlightened " group were female though.. it gets kinda lonely sometimes lol.
Sent from my Inspire 4G using Tapatalk
ashies7 said:
Wish more if the "enlightened " group were female though.. it gets kinda lonely sometimes lol.
Sent from my Inspire 4G using Tapatalk
Click to expand...
Click to collapse
Lol
Sent from the most interesting device in the world.
They didnt block the Warranty of my phone.
I took my ATT inspire into the AT&Ts repair shop 3 months after i got it because the bottom of the glass on my phone wasn't glued down (or it felt like it wasn't) so i took it in the girl looked it, I was running Inspire Ace (So she might have thought it was a HTC OS) but she took it anyway and gave me a new phone.
SBasham said:
They didnt block the Warranty of my phone.
I took my ATT inspire into the AT&Ts repair shop 3 months after i got it because the bottom of the glass on my phone wasn't glued down (or it felt like it wasn't) so i took it in the girl looked it, I was running Inspire Ace (So she might have thought it was a HTC OS) but she took it anyway and gave me a new phone.
Click to expand...
Click to collapse
Well I have this same problem and I'm sure ATT gets a lot of these requests so another person stated it "the money spent investigating these claims would far outweigh the cost of the phone" as this is true as the phone is made literally cents if not less a cent on the dollar in sweat shops around the world. Im going to the ATT tech/warranty shop tomorrow and i would imagine that the legal cost of them trying to prove that the phone had been rooted vs them just replacing the parts or simply doing clean wipe with the technical tools they have at hand far outweigh the legal costs of litigation that they would have to pursue in the US at literally at an exponential cost just for the parts and labor/tech support of the phone. Plus from a business perspective they would lose millions in customers if they gave existing/long-term customers any flack about an expensive phone they paid for along with a long-term plan.
Related
http://m.engadget.com/default/artic...-the-de/&category=classic&icid=eng_latest_art
The Thunderbolt apparently was difficult to root. I'm not a root expert but according to the article, the impression is that HTC will begin not being so developer friendly.
Thoughts?
Sent from my ADR6300 using......you get the idea.
I don't understand why these manufacturers, at the very least, can't treat their phones like the Nexus line: Ship with a locked bootloader, and give us an option to unlock it ourselves, and make it one-way. If they choose not to repair rooted devices, fine. But if I'm paying for the phone, I OWN it. I should be able to run the ROMS, kernels, and apps I want.
Product F(RED) said:
I don't understand why these manufacturers, at the very least, can't treat their phones like the Nexus line: Ship with a locked bootloader, and give us an option to unlock it ourselves, and make it one-way. If they choose not to repair rooted devices, fine. But if I'm paying for the phone, I OWN it. I should be able to run the ROMS, kernels, and apps I want.
Click to expand...
Click to collapse
Man I totally agree. I wish all Androids were treated like the Nexus line.
Sent from my ADR6300 using......you get the idea.
Because look at it this way. The people that like to fiddle with these things (everyone on this site) will be the majority of people who decide to root. We know what we do will void warranties and we know that, unless it's there's really really serious issue, we can fix these things ourselves. Besides, by giving us these bootloaders that can be unlocked and relocked, these manufacturers are actually screwing themselves MORE. HTC devices have always had bootloader security (NAND Lock). When you root, you can turn it off (aka S-OFF), but you can also turn it back on (S-ON) and then send the device in for repair or replacement. With the Nexus line, once the device is NAND unlocked, you can't re-lock it. I really don't understand the mentality behind the people who decide to lock things down.
So how long until HTC becomes Motorola?
Sent from my ADR6300 using......you get the idea.
Just wait, Some of us will go out and mess Verizon up by rooting overwriting their signed protection and do it just to prove they can't stop a dev or modder, all the companies try but none to date have succeeded, BUT it sucks that HTC is going down this line.
I think that they designed the system so that the good filers can relock it and bring it for warranty. If they wanted to make it so hard they could make them unrootable
Sent from my ADR6400L using XDA App
Product F(RED) said:
If they choose not to repair rooted devices, fine.
Click to expand...
Click to collapse
How is that possibly fine?
Take the Motorola Defy as an apt example because I have one - my earpiece has just stopped working.
It's absolutely nothing to do with the OS or whether it's rooted, it's a pure hardware problem and has been known to afflict fully stock handsets as well as rooted/modded ones.
Why should the mere fact that I've fiddled with the OS on my phone excuse a manufacturer from fixing hardware problems that have not been caused by my fiddling?
Step666 said:
How is that possibly fine?
Take the Motorola Defy as an apt example because I have one - my earpiece has just stopped working.
It's absolutely nothing to do with the OS or whether it's rooted, it's a pure hardware problem and has been known to afflict fully stock handsets as well as rooted/modded ones.
Why should the mere fact that I've fiddled with the OS on my phone excuse a manufacturer from fixing hardware problems that have not been caused by my fiddling?
Click to expand...
Click to collapse
Because they figure messing with the OS is apparently evil. I'm more than willing to bet this is more of a carrier pushed issue than the OEM because one big reason of rooting is to bypass carrier limits.
Sent from my ADR6300 using......you get the idea.
That's an excuse, not a reason.
There is no reasonable justification for manufacturers to take such a stance.
And even less of one for someone on here to apparently agree with such behaviour.
As one of the few founding members of the Dev Team AndIRC I got a good laugh out of this article, this is not the end of an era. All devices have had some challenges to rooting. The HTC Droid Eris which was our claim to fame took months to root and then finally we got some working methods, the fact that we owned the thunderbolt in less than a few hours (the article is too dramatic) is amazing, we have some very skilled devs and with time we get work done.
I think this is a carrier issue. Now that their all worried about tethering. Hey if you pay for the phone and service what you do with it is your problem. Its about making more money. If it gets worse I may downgrade to a metro! Omg
Sent from my HTC Vision using XDA App
Captainkrtek said:
As one of the few founding members of the Dev Team AndIRC I got a good laugh out of this article, this is not the end of an era. All devices have had some challenges to rooting. The HTC Droid Eris which was our claim to fame took months to root and then finally we got some working methods, the fact that we owned the thunderbolt in less than a few hours (the article is too dramatic) is amazing, we have some very skilled devs and with time we get work done.
Click to expand...
Click to collapse
Incredible took a while too... Kinda seems like they're stepping it up a bit, generation after generation.
Sent from my Droid Incredible running Myn's Warm TwoPointTwo RLS5.3.
maybe the carriers got something to do with it? they want to charge extra for tethering and so on after all. if it would be too easy to unlock extra features and wipe devices of their bloatware they might miss out on additional money?
Well f*ck the carriers. If they're going to cripple a device, they have no right to charge what they do. Yes, you already pay about half of what they pay for the phone, BUT you pay back the difference over the term of your contract.
Product F(RED) said:
Well f*ck the carriers. If they're going to cripple a device, they have no right to charge what they do. Yes, you already pay about half of what they pay for the phone, BUT you pay back the difference over the term of your contract.
Click to expand...
Click to collapse
Probably more than that.
Sent from my Incredible with the XDA Premium App.
The G2 and MT4G took a couple of months to root but it happened. The amazing devs here will always find a way.
I completely agree that we own it and should be able to do what we want. If you expect the carrier to support it they have a right to only support their approved configuration.
I think hardware warranty and troubleshooting warranty should be separated.
Sent from my HTC Glacier using XDA Premium App
Why can't they just do it more like the PC's do.
If you screw up you can insert a bootable CD and restore the OS.
Of course a CD is not a ideal option for a phone, but I can see a SD card formated and coded in a way that it is able to restore the OS completely, even if the phone is bricked.
If the manufactures give such a card away (could just be a 512mb card I gues) then the consumer could hack the phone to dead and still have a backup thus keeping the manufacturer out of sight.
I mean, how hard could something like this be? ;p
dragonithe said:
Why can't they just do it more like the PC's do.
If you screw up you can insert a bootable CD and restore the OS.
Of course a CD is not a ideal option for a phone, but I can see a SD card formated and coded in a way that it is able to restore the OS completely, even if the phone is bricked.
If the manufactures give such a card away (could just be a 512mb card I gues) then the consumer could hack the phone to dead and still have a backup thus keeping the manufacturer out of sight.
I mean, how hard could something like this be? ;p
Click to expand...
Click to collapse
Impossible for the carriers since to them rooting is horrible.
Sent from my Incredible with the XDA Premium App.
..................
I have warrantied, returned, and/or exchanged 5 phones, never did anyone ever turn one on to check
Sent from my SAMSUNG-SGH-I997 using XDA App
This is probably better suited for the General forum
Rldowney said:
I have warrantied, returned, and/or exchanged 5 phones, never did anyone ever turn one on to check
Click to expand...
Click to collapse
Depends on where you bought the phone. If you bought it from an AT&T store, they are getting more and more knowledgeable. They always check the phone now, and about half of the reps will know if the device is stock or not.
And they WILL notate the account voiding your warranty permanently.
Sorry.
Sent from my latest creation, Thanks Devs!
Rooting your android phone doesn't void your warranty. Now, if you bring me a bricked phone, I may look into it more deeply, but afaik rooting doesn't harm any return possibility. Jailbreaking an iphone is a different story because apple handles the warranty, so we have no say what you can or can't do.
you never know who checks the phone, and its not that big a deal to return it to stock. rooting is actually against atts warranty policy. not sure how samsung would feel. my brothers x10 was actually checked for this by a guy who knew what he was doing. and trust me, you never want to get a letter from att saying you owe em $445 -> http://i.imgur.com/6NVDO.jpg (this was about something different and att ended up regretting sending this to us and ended up owing us as there was no water damage, but still...)
Rldowney said:
I have warrantied, returned, and/or exchanged 5 phones, never did anyone ever turn one on to check
Sent from my SAMSUNG-SGH-I997 using XDA App
Click to expand...
Click to collapse
Here in SF bay area att they know. And once they caught you, they might void your warranty and will be on record, so don't suggest this just it be safe. But life is full of risk if you want.
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
I also agree u never know who is checking these type of things in my occasion I was actually lucky the guy that exchanged my phone knew it was bricked and still exchanged it for me.
Sent from my SAMSUNG-SGH-I997
Hey all,
I've been a long time lurker on these forums and I've noticed quite a few people upgrading to the Sensation. From what I can tell, there's a way to get a FREE Sensation by sending your mt4g to T-Mobile for repairs since HTC no longer makes the mt4g. Is this correct? I asked a T-mo customer service rep and she said it isn't true. Of course, she could have been told to tell customers that so we don't all suddenly break our phones and have a new more expensive phone given to us.
If this is true, how can I return a phone after I've rooted it? I've seen various guides on how to return to stock and put s-on back. Would this be enough to get passed the voided warranty issue of a rooted phone?
What if my mt4g is actually in 100% working condition? Is there a safe way to damage it just enough to warrant a replacement?
Thanks, all! Sorry if this was posted in the wrong area.
Becareful because sometimes they send you the Mytouch.. LG version
Yeah, I read about that too. I would tell them up front that I will not accept a downgrade but require a phone of equal or greater value. I'm used to crappy service from these big companies and have found that if you make a big deal out of something, they'll do anything they can to shut you up.
only a few lucky people have gotten the Sensation as a replacement... :/
it kinda depends on whether you get a good rep or not... if you get a bad one.. well good luck with that... lol
as far as bricking... i guess you could always flash a Radio or some system file not made for this device... but be careful with that
Thanks for the reply, S, but I never mentioned bricking in my post lol.
So it looks like the only two devices that are given as replacements are the Sensation and the LG mt4g, right?
Now to my final question; how do you purposely cause your phone to malfunction so T-mo will have to replace it while not voiding your warranty? My guess is to press one of the hardware keys hard enough so it gets stuck. Probably the track pad since I've read reports of people getting theirs stuck. Worst case scenario here is that your phone has no track pad, but who uses that on their mt4g anyway?
Novarox said:
Thanks for the reply, S, but I never mentioned bricking in my post lol.
So it looks like the only two devices that are given as replacements are the Sensation and the LG mt4g, right?
Now to my final question; how do you purposely cause your phone to malfunction so T-mo will have to replace it while not voiding your warranty? My guess is to press one of the hardware keys hard enough so it gets stuck. Probably the track pad since I've read reports of people getting theirs stuck. Worst case scenario here is that your phone has no track pad, but who uses that on their mt4g anyway?
Click to expand...
Click to collapse
Uuuh, that's what saranhai was referring to. Reread his post.
be careful, I think in your situation it would be best to report it lost. Personally, my wife lost her phone and they were going to send us an LG phone, but I said no way. It is the MT4G or a better phone. I also told them that my contract is up in a few months and will leave if i get an LG. They said they will call me back today.
estallings15 said:
Uuuh, that's what saranhai was referring to. Reread his post.
Click to expand...
Click to collapse
He suggested I brick my phone which would imply I rooted my phone which would in turn void my warranty.
oak25 said:
be careful, I think in your situation it would be best to report it lost. Personally, my wife lost her phone and they were going to send us an LG phone, but I said no way. It is the MT4G or a better phone. I also told them that my contract is up in a few months and will leave if i get an LG. They said they will call me back today.
Click to expand...
Click to collapse
Correct me if I'm wrong but don't you get charged a little over $100 if you report your phone as lost or stolen?
Novarox said:
He suggested I brick my phone which would imply I rooted my phone which would in turn void my warranty.
Correct me if I'm wrong but don't you get charged a little over $100 if you report your phone as lost or stolen?
Click to expand...
Click to collapse
Yes $130. Oh, if it is a malfunction you do not pay right?
Novarox said:
He suggested I brick my phone which would imply I rooted my phone which would in turn void my warranty.
Correct me if I'm wrong but don't you get charged a little over $100 if you report your phone as lost or stolen?
Click to expand...
Click to collapse
Flashing a PD15IMG.zip from another device doesn't require root access...
Plus I turned in a dead phone that was rooted. They never found out or if they did... they didn't care.
Sent from my Infernalized Glacier!
-Team Inferno
Lol. Assuming always gets me too.
Hypothetically, you could TRY getting, say, a radio from a different HTC device and renaming it PD15IMG.zip and placing it on the root of your sd card. Boot into bootloader and it will check for the file and ask if you want to flash it. Flashing the wrong radio will totally screw your phone over. No root needed. However, I can't condone insurance fraud. That's highly illegal
Id imagine they'd send you an HTC mytouch 4g seeing as it is still sold on there website so no use In destroying your phone unless you have a bad emmc/screen
Sent from my HTC Glacier using XDA App
Unless they're in a good mood or something they'll send a sidekick 4G (A pink one at that) and I've gone as far as demanding to speak to a supervisor to no avail and then I see 3-4 guys getting sensations, ugh. Hahah but yes flashing a radio doesn't require root neither does pulling the battery a few times while doing that.
Sent from my HTC Glacier using xda premium
This entire thread is an awful idea.
Snakecharmed said:
This entire thread is an awful idea.
Click to expand...
Click to collapse
You are correct, and this is the reason phones and plans cost so much! I'd the phone is fine then why duck it up and become a criminal because you want a new phone! I wish I knew your name and number so I could call and report you!
Sent from my HTC Glacier using xda premium
I agree with you man.
Honestly, i don't understand why you want a new phone in the first place, the MT4G is a great phone and probably performs as well as the sensation anyway...
And Nic, you're right, they offered my a sidekick 4g and then they got upset that i didn't want a downgrade lol....
I have the bad emmc but good screen (which makes it all better)
I would like to see a "good " screen, because I've owned 4 "bad" ones, & they have all been brilliant. In fact, I can't see it getting any better...
Sent from my HTC Mytouch 4G using Tapatalk
irrelephant said:
You are correct, and this is the reason phones and plans cost so much! I'd the phone is fine then why duck it up and become a criminal because you want a new phone! I wish I knew your name and number so I could call and report you!
Sent from my HTC Glacier using xda premium
Click to expand...
Click to collapse
Am i?
I've never done this, and I had the same view as you expressed here. But after reading of so many people thinking of doing this, and no one expressly trying to stop this, I figured why not join the bandwagon.
If you can't beat em, join em, especially if there's no opposition. Anyway, relax. This was mostly theoretical and I've decided to wait on the HTC One for my upgrade. Or maybe even something even better that may or may not spring up by then.
I doubt they'll send you a sensation...
A couple of months ago I got a replacement phone sent because the proximity sensor on my old mt4g would cause the screen to go black during a call and I would not be able to get it to turn back on unless I turned the phone off. So I sent off my old phone and got a replacement mt4g.
I'm pretty sure they still have them in their warehouses.
Novarox said:
Am i?
I've never done this, and I had the same view as you expressed here. But after reading of so many people thinking of doing this, and no one expressly trying to stop this, I figured why not join the bandwagon.
If you can't beat em, join em, especially if there's no opposition. Anyway, relax. This was mostly theoretical and I've decided to wait on the HTC One for my upgrade. Or maybe even something even better that may or may not spring up by then.
Click to expand...
Click to collapse
So because I live in an area where there are dope dealers I should sell dope too? I guess keeping good values when other dont is just too much for some people... I refuse to let myself be brought down to,that level. I find it more gratifying to work my ass off and save a little to get the thing I want/need, rather than lie cheat and steal! Its not a shot at you, but at all the people that have been doing it. As this make everything worse on all of us!
Sent from my HTC Glacier using xda premium
Since I was having problems with my phone, and it was still under their warranty, I requested a replacement, and when it was sent to me I was careful (or so I thought) to restore the stock recovery as well as the stock rom. After some time I realized that the "stock" ROM to which I had restore the phone I sent to T-Mobile was a modified Froyo build, rooted, with ROM Manager installed. So now I am worried that they may charge me some ridiculous fee because I sent back a device that was not fully stock. From logic or past experience, is TMO going to take any action?
I've sent in a g2x with cm7, didn't get billed or I don't even know if they found out. Could be different for you but that's my experience
Sent from my LG-P999 using xda premium
honestly, most of the time the phone is never powered on again before its disassembled and refurbished.
and even if it is, nobody working on the floor is going to care either way.
most of the time, as long as the phone gets past the rep in the store, your fine.
I think the worst they could do if they found out, was just return it to you and say they're sorry. I don't think they'll just charge you without your approval. When I brought in my phone to check a problem with my data, the first thing the guy there did was check my phone's info like software and stuff to see if it's stock, otherwise they can't help you if it's a rooted phone.
Let us know what happens.
Sent from my LG-P999 using xda premium
When I first got my g2x I returned it rooted and running a custom rom. They didn't even power it on they just checked it for water damage. You should be cool. No worries.
Sent from my SGH-T989 using XDA Premium App
My phone short circuited while rooted and wouldn't turn on so I sent it in and am crossing my fingers lol
Success.
I got an email a couple of days ago saying T-Mobile had received my return. I called customer support under the pretense that my phone was acting weird and got her to check my warranty and it was fine. So as per what most people were saying, sending tmo a rooted phone will not root any warranties or incur any action from their part. Can't say much about phones sent directly to the manufacturer or the "premium handset insurance" people, which apparently managed through a third party company that states "any false information given will be processed accordingly."
On a side note, if you check tmo's support website, for most of their recent phones they attached a note explicitly stating an update to 4.0 in the future. For our beloved g2x, however, they wrote a long note stating how the recently leaked 21y update will be available starting may 14th, without any allusion to ICS. To me that just reinforces the notion that the only company that's more pathetic than a LG and nvidia combo is T-mobile and their haphazard and lethargic approach and contributions to today's smartphone community.
Not to say the update is completely useless, however; from my own experience it makes a tremendous improvement in battery life and wifi calling. Not to mention the fact that my phone does not shut down randomly in the middle of the night like it used to at times.
Here's the link to Tmo's announcement
http://support.t-mobile.com/docs/DOC-2362
and the HTC sensation's (for cross reference)
http://support.t-mobile.com/docs/DOC-2392
I bought my G2X on craigslist. It was already rooted and running CM7. I was getting a SIM error (later to be learned it was caused by ICS) I told TMo I bought it on craigslist already rooted. They still sent me a replacement at no cost.
I was charged a $20 warranty replacement fee, wtf! Anyone else? Are they pulling my leg here?
samsizzle said:
I was charged a $20 warranty replacement fee, wtf! Anyone else? Are they pulling my leg here?
Click to expand...
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Do you have Premium Handset Protection on your plan?
Sent from my LG-P999 using xda premium
luperez said:
I got an email a couple of days ago saying T-Mobile had received my return. I called customer support under the pretense that my phone was acting weird and got her to check my warranty and it was fine. So as per what most people were saying, sending tmo a rooted phone will not root any warranties or incur any action from their part. Can't say much about phones sent directly to the manufacturer or the "premium handset insurance" people, which apparently managed through a third party company that states "any false information given will be processed accordingly."
On a side note, if you check tmo's support website, for most of their recent phones they attached a note explicitly stating an update to 4.0 in the future. For our beloved g2x, however, they wrote a long note stating how the recently leaked 21y update will be available starting may 14th, without any allusion to ICS. To me that just reinforces the notion that the only company that's more pathetic than a LG and nvidia combo is T-mobile and their haphazard and lethargic approach and contributions to today's smartphone community.
Not to say the update is completely useless, however; from my own experience it makes a tremendous improvement in battery life and wifi calling. Not to mention the fact that my phone does not shut down randomly in the middle of the night like it used to at times.
Here's the link to Tmo's announcement
http://support.t-mobile.com/docs/DOC-2362
and the HTC sensation's (for cross reference)
http://support.t-mobile.com/docs/DOC-2392
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Where do you see the G2X ICS notes? o-o
samsizzle said:
I was charged a $20 warranty replacement fee, wtf! Anyone else? Are they pulling my leg here?
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I was going through warranty replacement proceedings (cuz of screen bleeding, 3rd time) over the phone with a tmo rep and when he said there would be a $5 charge i flipped out (it's the principal, if they would send me a properly manufactured device i wouldn't need to keep returning their ****) he instantly volunteered to waive the fee. I'm about to call and get ANOTHER replacement. Eventually i will get them to replace it with a sensation.
vishousv said:
I bought my G2X on craigslist. It was already rooted and running CM7. I was getting a SIM error (later to be learned it was caused by ICS) I told TMo I bought it on craigslist already rooted. They still sent me a replacement at no cost.
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Wtf?! Really?! But you didnt even buy it feom them... why theyhelp you out like that???
My friend told me whatever phone the SIM card is in is covered by the insurance. That's the only thing I've heard. I didn't ask them (T-Mobile) any more questions.
Sent from my LG-P999 using XDA Premium App
vishousv said:
My friend told me whatever phone the SIM card is in is covered by the insurance. That's the only thing I've heard. I didn't ask them (T-Mobile) any more questions.
Sent from my LG-P999 using XDA Premium App
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Sweeet! Kudos for playing that one smart. I have sent back a few phones for warranty replacement to T-mo. My 1st was a modded HD2 that registered on their system (so they said) as running android. (it was running android, lol). 2nd was a G2x which was rooted and had a custom ROM. I know for sure they have no way of knowing without you volunteering the information yourself because they ask you have you modded the phone. If you say yes they may use that to deny you flat out but if not they probably will never be notified of such. Devices typically are wiped clean before ever being powered on.
*bump* yea I'm looking to send in my HTC one s for battery life issues and Im wondering fogs sane thing seeibg that I'm rooted and custom viper Rom installed.
had my phone off th3 charger for 50mins now and I'm at 82% Battery wtff
So. I bricked my phone when I ruu'd back to the 2.20 update and took the 3.18 OTA update. It bricked my phone because I was rooted with s-on. I called AT&T's warranty center and told my phone stopped working after I performed an update and they sent me a new one. What are the chances that they'll actually know that my phone was rooted? Has anyone else gone through this?
marcur12 said:
So. I bricked my phone when I ruu'd back to the 2.20 update and took the 3.18 OTA update. It bricked my phone because I was rooted with s-on. I called AT&T's warranty center and told my phone stopped working after I performed an update and they sent me a new one. What are the chances that they'll actually know that my phone was rooted? Has anyone else gone through this?
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If it doesn't turn on at all they won't be able to tell because, well, they can't turn it on.
I'm just guessing but you might be committing some kind of fraud in doing that?
Sent from my One XL using XDA Premium
I bricked my old one x by flashing ice cold jelly RIM meant for the international one x. And I called Rogers and they sent me a new one as my old one x won't turn on. Its been a year now and no calls, no fees, nothing.
Sent from my One X using xda app-developers app
While AT&T technically reserves the right to refuse warranty service due to modification of the phone; in actual practice I have yet to see a report of them actually doing that. Many folks here have returned rooted and bootloader unlocked phones (even running custom ROMs) for various hardware defects (with the screen still able to turn on, and therefore not difficult to tell it was rooted), with no issue.
That said, I'm usually not a fan of making a warranty claim for a brick resulting from your own lack of research. But the case of SuperCID and OTA/RUU shouldn't be bricking people's phones (its not clear why it does), so its a bit of a gray area, and I'd personally on the fence about calling it fraud (leaning to the side of "not fraud").
I will say this about AT&T warranty. They really don't deal with software. In fact they recieve 5,000 phones that are not really broken. They have a simple check system and if everything passes, then they give you a new phone. Even though I was not in the warranty department, I transferred a lot people there.
Back to the subject, if you tell them you tried to update it and it did not work, most likely they will replace it. As long as it is not water damaged and was not physically tampered with.
Sent from my Carbon-ize Evita using xda-developers app
Herc08 said:
I will say this about AT&T warranty. They really don't deal with software. In fact they recieve 5,000 phones that are not really broken. They have a simple check system and if everything passes, then they give you a new phone. Even though I was not in the warranty department, I transferred a lot people there.
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5000 phones in a month? In a week?
Very informative, nonetheless. Thanks for the post.
No worries. Since I didn't sign a contract I can talk about it as much as I want . The reason for this is because reps do not fully troubleshoot. As a tech support rep, I made sure to rarely transfer, because it coudld be something as small as a setting
Sent from my Carbon-ize Evita using xda-developers app
I wouldn't say this is fraud at all. The rep on the phone asked me if the phone had any physical or water damage. He said nothing about software modification and if he did, I would have been honest with him. The bricked phone itself was in excellent condition even after 8 months of use. I've always been good at maintaining my phones in the past. If anything, they could use the phone for parts or something.
I did receive my replacement phone yesterday in the mail. I sent out my bricked phone today.
Technically with Google and HTC both having tracking software buried in stock os a real phone software egineer can prolly tell just by punching up your imei what's going on. I did tech support for blackberry business (worst phn in my opinion) and it was possible to pull up there home screen and guide them through setting up stuff. I know some people that do att warranty and they tell me they have never in there location made phone out of warranty from software only physical damage and water strip detector.
Sent from my HTC One X using xda premium