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Hi I would like to ask all of you orbit 2 users out there.
I own one and its giving me a great headache because of the screen. I mean it physically. Cause of the screen.
I use the screen under normal room lighting so no bright sunlight or anything but when i try to watch movies or take photos in landscape mode I would notice a very bad discolored view when I am watching anything in landscape mode.
Also when in potrait mode, the discolored view will occur when I look at it from a slight top-down angle. I hate that . Is this suppose to be normal for all the other orbit 2 or am I just the "luck" one ?
REally need to sort this out, love this phone but this problem is giving me loads of headache. Practically killing me slowly,, any advice or help would be greatly appreciated?
Thank you.
PS. I have just passed the 28 days exchange period , so no hope of getting it exchanged. Hope I can get it fixed from o2 but I read somewhere that there is no replacement screen out in the market yet.
Sorry buddy, I don't have any of the problems you're talking about.
I know a lot of people complain that their phone is giving us headaches with no drivers but not literally. Your phone should not be giving you physical headaches.
Also watching a movie on that screen can't be too good. In my opinion it's too small to concentrate on for long periods of time. I have never watched anything on there for more than 10 minutes.
Hi thanks for the reply,
I see you own a HTC Touch Cruise. I have a slightly different model although I know they are the same.
But the screen is different for orbit 2. I have know touch cruise to have not known such problems. But seriously dude, this screen of orbit 2 is way too different for proper viewing. I am not someone who asks alot or have high expectation out of my phone. But if you have seen it it would be unacceptable by any standards.
Also i have compared a touch cruise with mine orbit 2. The differences is unbelieveable.
Thanks for the reply.
Regards,
leynos
I raised this issue when I first got my Orbit 2 http://forum.xda-developers.com/showthread.php?t=367550
I've read somewhere that the Orbit 2 and TC use different screens with the Orbit having crappy viewing angles
DMAND said:
I raised this issue when I first got my Orbit 2 http://forum.xda-developers.com/showthread.php?t=367550
I've read somewhere that the Orbit 2 and TC use different screens with the Orbit having crappy viewing angles
Click to expand...
Click to collapse
Thanks for your comment.
I see now that my worse fear is coming true. Guess until I see more response, I will still try to hope that is only a few isolated cases that the orbit 2 has a viewing angle problem.
Hopefully more orbit 2 users will give me their feedback.
Will keep my finger crossed until then.
Really love this phone. First phone I really grown into it. Dun do this to me.
Regards,
leynos
I have found the same problem in certain situations... but If I view with the wheel to the left the screen is fine... Viewing angle is like an old-aged TFT but still... it's clear and viewable straight on.
with the wheel to right (Camera default due to button position) the screen puts a lot of strain on my eyes with or without glasses... just seems like it's blurred but it's not...
For vids.... use CorePlayer... default full screen seems to be with the wheel to the left.
And thankfully my fav game Worms is a wheel to left game.
phil-smith.tk said:
I have found the same problem in certain situations... but If I view with the wheel to the left the screen is fine... Viewing angle is like an old-aged TFT but still... it's clear and viewable straight on.
with the wheel to right (Camera default due to button position) the screen puts a lot of strain on my eyes with or without glasses... just seems like it's blurred but it's not...
For vids.... use CorePlayer... default full screen seems to be with the wheel to the left.
And thankfully my fav game Worms is a wheel to left game.
Click to expand...
Click to collapse
Hi phil,
thanks so much for sharing with me. I understand this pain you face with orbit 2. Movies or surfing the net or even taking pictures kills u. Did you do anything about it? complain to o2 or send it back to them for repairs ?
cause I am close to sending it back. I just cant bear to be without a orbit 2 for weeks. As you know repairs takes weeks or even months. So I will send it only as my last option.
Also is there a free coreplayer I can download from somewhere to try out whether it works on my phone before I buy it ? I cant find it anywhere and everyone been saying good things about them. Saying they fix the video issue we have caused by HTC whom didnt provide the proper driver for us.
Thanks,
Regards,
leynos
Hi,
I noticed the same problem the very 1st time I used my Orbit2 in landscape. In portrait mode, if you watch the screen as you move your viewing angle up and down you can really see haw much this screen varies. So when you view in landscape, with each eye seeing the same part of the screen differently it gets really uncomfortable and hard to focus on.
In portrait the screen is ok (much better than my old MDA compact) but in landscape its worse!
leynos said:
Hi phil,
thanks so much for sharing with me. I understand this pain you face with orbit 2. Movies or surfing the net or even taking pictures kills u. Did you do anything about it? complain to o2 or send it back to them for repairs ?
Click to expand...
Click to collapse
No, I've kept mine... apparently it takes a while on the repairs turn around so I try for over-phone fixes... But I doubt there will be a fix for the dodgy LCD unit in these...
leynos said:
Also is there a free coreplayer I can download from somewhere to try out whether it works on my phone before I buy it ? I cant find it anywhere and everyone been saying good things about them. Saying they fix the video issue we have caused by HTC whom didnt provide the proper driver for us.
Click to expand...
Click to collapse
TCMCP or something named to that effect... What CorePlayer apparently derived from. Although the codec support is better that built in media players it really makes no difference to playback.
CorePlayer does however playback 320x240 Xvid and Divx AVI with mp3 audio at 400kbps bitrate and 15fps fine (hence my MSDHC is now full of Family Guy)
CorePlayer is worth paying for... I demo'd it via a torrent download first as I couldn't find an actual demo/trial and was sceptical but have since purchased a licence/key meaning all is legal
And I don't recommend or condone any illegal downloads! even if for a short period that was hypocritical .
phil-smith.tk said:
No, I've kept mine... apparently it takes a while on the repairs turn around so I try for over-phone fixes... But I doubt there will be a fix for the dodgy LCD unit in these...
Guess I will have to wait until there is sort of a third party upgrade LCD unit available for orbit 2.
TCMCP or something named to that effect... What CorePlayer apparently derived from. Although the codec support is better that built in media players it really makes no difference to playback.
CorePlayer does however playback 320x240 Xvid and Divx AVI with mp3 audio at 400kbps bitrate and 15fps fine (hence my MSDHC is now full of Family Guy)
CorePlayer is worth paying for... I demo'd it via a torrent download first as I couldn't find an actual demo/trial and was sceptical but have since purchased a licence/key meaning all is legal
And I don't recommend or condone any illegal downloads! even if for a short period that was hypocritical .
Click to expand...
Click to collapse
Cool , sound pretty powerful with it. But still the orbit 2 is not good for watching videos with their lousy LCD.
Just tot of this question below,
Any suggestion where I can sell it off and get a touch cruise from ? except on ebay.. sorry dun like using them.
I agree with you in paying for it. CAuse I do some programming work here and there. I understande the pain of your work being pirated.
Thanks for the info, guess I will have to source out coreplayer and give it a go. And see if it works well.
Is anyone experiencing this. I have massive amounts of overscan. Also, when HDMI is connected a 20 or so pixel high black bar is added to the the top of the bottom task bar. It also noticeably scrunches everything above it on the XOOM. It is unuseable in HDMI. I thought it was the OC Kernel so I went back to a stock kernel and it still doesnt work. I tried two seperate hdmi cables, I am now at a loss. Please help.
I have not used a dock as I don't have one.
The problem is not with the Xoom, but with your TV. Plasma TV's especially like to overscan so that the picture can be panned around to prevent burn in.
On my 60in Pioneer Elite, I had to change a few settings for the signal to display 1-1. I had to change the input to 'PC mode', and then change the 'Orbiter' to a different value (Orbiter is the automatic panning I mentioned).
Good Luck with your TV's settings. Some cheaper LCD's also overscan, which doesn't make sense because LCD's do not have burn in problems like plasma's.
rquellet said:
The problem is not with the Xoom, but with your TV. Plasma TV's especially like to overscan so that the picture can be panned around to prevent burn in.
On my 60in Pioneer Elite, I had to change a few settings for the signal to display 1-1. I had to change the input to 'PC mode', and then change the 'Orbiter' to a different value (Orbiter is the automatic panning I mentioned).
Good Luck with your TV's settings. Some cheaper LCD's also overscan, which doesn't make sense because LCD's do not have burn in problems like plasma's.
Click to expand...
Click to collapse
Panny has a menu setting where you can set 1:1 pixel mode, but it has to detect a 1080p signal.
I forgot to mention that I have never had this problem prior to the xoom with many sources. I have a vizio and can't seem to find any overscan settings. there is one setting that seems to be autoadjusting to the xoom but i cant tweak it to work, only look slightly better. As the xoom is being altered that leads me to think the xoom is to blame. since It's getting squished on the XOOM.
EDIT: It now decided to stop working altogether.. other sources, xbox 360, htpc, file server PC, blu-ray player and AVR receiver are all working. I have read about people who couldn't work HDMI over the xoom. This is the first time I have ever had this problem. On the same TV the evo works flawlessly.
mine looks perfect no overscan but sometimes if you let the orentation change it messes up.
Sent from my Xoom using Tapatalk
I do not believe the issue to be with the Xoom. I've tried HDMI with different displays, different sizes, and the results are not always equal.
For example, on one older Insignia 19" LCD display with built-in HD tuner, I noticed that several pixels are cut off on the bottom and top. On a different LCD, a 24" Acer, the image displays perfectly. On a 40.5" Sony LCD, I had the same issue as with the Insignia, pixels cut off on the top and bottom.
I could try this on several other HD displays I've got around here, but I'll bet the image issue will be hit and miss.
setite said:
I forgot to mention that I have never had this problem prior to the xoom with many sources. I have a vizio and can't seem to find any overscan settings. there is one setting that seems to be autoadjusting to the xoom but i cant tweak it to work, only look slightly better. As the xoom is being altered that leads me to think the xoom is to blame. since It's getting squished on the XOOM.
EDIT: It now decided to stop working altogether.. other sources, xbox 360, htpc, file server PC, blu-ray player and AVR receiver are all working. I have read about people who couldn't work HDMI over the xoom. This is the first time I have ever had this problem. On the same TV the evo works flawlessly.
Click to expand...
Click to collapse
Not to sound like a ****, but it's your TV. Vizio is an economy brand and they know that the vast majority of people will be happy with overscanning or never know about it. Next time buy a better TV. This problem is just a classic example of economics when it comes to TV's.
I bet if you hooked an iPad 2 to this TV - or heck a PC over HDMI - you would have the same problem. Please do not blame/bash the Xoom for this.
- end rant.
I don't think its his TV, I have a panasonic plasma and it overscans. When ln the home screen the google search. Button is cut off a bit on the left. The right is also cut off too. When I plug in my macbook it doesn't do this, so I'm leaning towards a xoom issue...
Sent from my Xoom using XDA App
bguzmanz2 said:
I don't think its his TV, I have a panasonic plasma and it overscans. When ln the home screen the google search. Button is cut off a bit on the left. The right is also cut off too. When I plug in my macbook it doesn't do this, so I'm leaning towards a xoom issue...
Sent from my Xoom using XDA App
Click to expand...
Click to collapse
Do you plug your MacBook in through HDMI or VGA? A lot of TV's have a PC Input over VGA that does not overscan. I have never seen a plasma that does not overscan on HDMI(by default). This is done so the image can be panned around slowly to prevent screen burn in as I mentioned previously.
Just got my HDMI cable and I'm having the same problem with overscan. I do have a cheapie LCD (max res 1024x768) but I don't have this issue with my PS3 or HTPC. I'm betting that's because I've got the HTPC setup with a 1024x768 res and the TV autodetects the PS3 at 720. I believe the Xoom is having this issue because of the 1024x800 resolution.
OK so after all that, I'm convinced this is a TV issue and I can't see any way to change this in the TV options. Is there any app/fix/hack available to get this working?
Edit: Just had a thought... has anyone tried changing the resolution on the Xoom with the LCD Density Changer app? I don't have root but if that works then the list of reasons I should root just got longer.
Sent from my Xoom using XDA Premium App
Vizio makes bad a$$ T.v.'s I have a 60" Samsung and a 47"Vizio and side by side are almost of equal picture quality.
The only problem I have ever had with the Vizio is with component in - pictures went very green - and I really think it was a problem with the actual device(wii).
rquellet said:
Not to sound like a ****, but...
Click to expand...
Click to collapse
Well yeah, ya do.
I've got a Samsung LED tv and it still does the overscan, has nothing to do with the quality of the tv. And I as well have a Vizio in my bedroom, love the thing, worth every penny. Maybe someone can make an app that'll scale the hdmi out correctly...heres to wishing...
kenhunt said:
I've got a Samsung LED tv and it still does the overscan, has nothing to do with the quality of the tv. And I as well have a Vizio in my bedroom, love the thing, worth every penny. Maybe someone can make an app that'll scale the hdmi out correctly...heres to wishing...
Click to expand...
Click to collapse
Are you rooted? If so can you try LCD Density Changer? I have no idea if it'll work but it's the only app I can think off that may change the Xoom's screen resolution.
burden010 said:
Are you rooted? If so can you try LCD Density Changer? I have no idea if it'll work but it's the only app I can think off that may change the Xoom's screen resolution.
Click to expand...
Click to collapse
Tried, doesn't do anything for me... :-(
Sent from my Thunderbolt using XDA Premium.
The black menu bar on the bottom rising is not an error. It is intentional so the picture outputted is a perfect 720p mirror. All the Xooms do this. As for the stretching this does not happen for me. You can see this in action on my own display below if you wish.
sleeplessninja said:
The black menu bar on the bottom rising is not an error. It is intentional so the picture outputted is a perfect 720p mirror. All the Xooms do this. As for the stretching this does not happen for me. You can see this in action on my own display below if you wish.
Click to expand...
Click to collapse
Didn't know this thread was still going. I know what you are talking about, the display on the XOOM squeezes to attain 1280x720... but it still was overscanning on the TV so I was talking about two seperate issues.
I have the same issue when testing on two samsung LED screens and a Sony bravia lcd. I read on the moto forums that this is an issue with the device not syncing correctly to certain tvs but the last post was end of march saying we were waiting on the update from motorola.
It sort of sucks because it is a good hunk of the screen cut off
djlowballer said:
I have the same issue when testing on two samsung LED screens and a Sony bravia lcd. I read on the moto forums that this is an issue with the device not syncing correctly to certain tvs but the last post was end of march saying we were waiting on the update from motorola.
It sort of sucks because it is a good hunk of the screen cut off
Click to expand...
Click to collapse
Any chance you could provide a link to the moto thread?
Sent from my Xoom using XDA Premium App
https://supportforums.motorola.com/message/351168
There is also a lot of info and testing done there
First of all - no love for dual-screen phones? Couldn't find a single topic on all of XDA about it.
Anyway, not sure exactly when the phone became available for sale, but I couldn't find anything more than one review that isn't too detailed. I'm considering getting it to replace my G2, but I've got a few questions/concerns:
-Does the phone have a front-facing camera? I've seen some places mention that it has a front VGA camera, while other places don't mention a front camera at all.
-Any details on the 5MP camera type/quality? I'm hoping it's at least somewhat better than the G2's...my next pick for phone would probably be the myTouch 4G Slide, which I hear has a pretty good camera
-Any idea if the second display can be used for anything other than the 8 "mini-apps" or whatever - like, can you use the second display to show recently used apps (the equivalent of holding the home button on most Android devices)?
-And I know the phone was just released, so this question might not be answered for a while (since it involves rooting) - would changing the screen density (through the build.prop) screw up the second screen (like making it tiny or bleed into the main display or something)? I can barely stand the G2 with the stock screen density, so I can't imagine using the DoublePlay (with its smaller resolution) without first changing the screen density
I might have time to stop by a T-Mobile store tomorrow and check it out for myself, just wondering if I could get any questions answered in the meantime.
I received an LG DoubleShot from T-Mobile to review so I'll answer the questions as well as I can since I can't find anything else on this phone anywhere either.
magus57 said:
First of all - no love for dual-screen phones? Couldn't find a single topic on all of XDA about it.
Anyway, not sure exactly when the phone became available for sale, but I couldn't find anything more than one review that isn't too detailed. I'm considering getting it to replace my G2, but I've got a few questions/concerns:
-Does the phone have a front-facing camera? I've seen some places mention that it has a front VGA camera, while other places don't mention a front camera at all.
Click to expand...
Click to collapse
No front-facing camera, just a 5MP rear-facing.
-Any details on the 5MP camera type/quality? I'm hoping it's at least somewhat better than the G2's...my next pick for phone would probably be the myTouch 4G Slide, which I hear has a pretty good camera
Click to expand...
Click to collapse
The camera quality is alright. Better than a few Motorola phones I've owned, but not as good as my wife's Samsung. It's an average camera at best.
-Any idea if the second display can be used for anything other than the 8 "mini-apps" or whatever - like, can you use the second display to show recently used apps (the equivalent of holding the home button on most Android devices)?
Click to expand...
Click to collapse
This part really bugged me. I was hoping for the same thing as you but it's only for the "mini-apps". There are 9 apps and you can add 8 to the second screen, so you have to forfeit one. Some of them you can move up to the main screen to work on the larger screen (like messaging, calendar, and richnote) and the others are just quick shortcuts to functions you would need while doing something else (like music, photo, and browser).
Long-pressing on Home with the keyboard slid out just showed the recent apps like normal. As far as I can see there is no integration between the main screen and the smaller one, just the other way around.
-And I know the phone was just released, so this question might not be answered for a while (since it involves rooting) - would changing the screen density (through the build.prop) screw up the second screen (like making it tiny or bleed into the main display or something)? I can barely stand the G2 with the stock screen density, so I can't imagine using the DoublePlay (with its smaller resolution) without first changing the screen density
Click to expand...
Click to collapse
I can't answer this one as I don't want to screw with the settings on the phone.
I will be posting a review of this phone in the coming week or so if you aren't planning on getting a new phone before that you should check it out. It will be on DroidEmpire.com.
Thanks for answering the questions...I think I'll wait a little longer before I upgrade and see if there's going to be worthwhile updates or dev support for it (like adding extra functions to the second screen), but I was really banking on it having a front-facing camera =/
Here's a shot I took the other day with it while I was grilling, just to show the picture quality.
fireshaper said:
Here's a shot I took the other day with it while I was grilling, just to show the picture quality.
Click to expand...
Click to collapse
Thanks...it's not bad, but I would like something better, plus a front camera. Guess the MyTouch 4G Slide is my best choice then, as I don't know of any other T-Mobile-compatible QWERTY Android phone with a front-facing camera (at least one worth upgrading to over the G2).
Also...where do you live where you get such big reptiles and spiders readily available to photograph? =P
Has anybody else noticed the weird behavior of the optical stabilization?
For example you can check it here at approx 0:23 to .... http://www.youtube.com/watch?v=WX391Y-_TtA
I tried to record video while driving and the N5 was in a holder mounted on the dashboard. Well that didn't work out at all. My image looked 'waved'
I'd rather have it turned off but probably that is not possible.
That looks like it keeps focusing over and over. And if you record video in a car on a mount like I do. You can't have music on, it makes the ois freak out with vibration.
Sent from my Nexus 5 using xda app-developers app
You are not alone. Mine is exactly the same. I don't have a sample but when my car is moving the video is wobbly and distorted. It is just horrible. I have not been able to do anything about it.
I have tried different apps, but I do prefer AutoGuard. I've tried different mounts, different focus settings, I've tried making sure that the dash is not in view of the lens, I've tried different resolutions, everything I can think of.
I think it is a combination of the auto-focus and video stabilization via sensors.
I have actually decided to not use this phone for gps & black box because of how distorted the video is.
It's really too bad because it is a great device.
koeASOP 4.4.2 w/ Franco kernel
koe1974 said:
You are not alone. Mine is exactly the same. I don't have a sample but when my car is moving the video is wobbly and distorted. It is just horrible. I have not been able to do anything about it.
I have tried different apps, but I do prefer AutoGuard. I've tried different mounts, different focus settings, I've tried making sure that the dash is not in view of the lens, I've tried different resolutions, everything I can think of.
I think it is a combination of the auto-focus and video stabilization via sensors.
I have actually decided to not use this phone for gps & black box because of how distorted the video is.
It's really too bad because it is a great device.
koeASOP 4.4.2 w/ Franco kernel
Click to expand...
Click to collapse
Yup, same thing here. I own a multitude of Android phones and none is like this.
We would blame the auto-focus and the stabilization, but the weird thing is that it looks some kind of foil is moving in a wave form, like you when you touch perfectly standing still water. so it is not the complete image that goes wobbly but only part of it. At first when I recorded in the street it looked like one of those 'your video looks .... shall we stabilize it' on youtube. If you then check how some moving parts look like, well leave the image like it is.
I will try to record from my car one of these days and post it here. Find it really strange that everyone raves about this optical stabilization and only a couple see this seriously bad things happening.
What it reminds me of, keep in mind I'm almost 40, is playing with the tracking on a vcr.
I took some video while walking and it is actually really good compared to some other devices but I don't think the powers that be tested it while the device was moving at the rate of speed we're trying.
The only suggestion that I can think of that I haven't tried is either disabling or reducing the sensitivity of the motion sensors. I'm not even sure how that would be accomplished, kernel or platform.
koeASOP 4.4.2 w/ Franco kernel
Haha, older than you. 43.
Well I did record video on the way home. This is quality wise bad but it shows perfectly what I (and you) mean.
http://www.youtube.com/watch?v=t7grCi0lpPw&feature=youtu.be
I can assure my dashboard is rigid and the road, well a solid road.
Lol while copy/pasting I read this on the file I just uploaded 'We hebben vastgesteld dat je video mogelijk schokkerig is. Wil je dat we de video stabiliseren?' which ... means we've noticed the video is shaky do you want to stabilize the video.
Just plain bad and unacceptable
Let's hope it's on Google's to-do list.
koeASOP 4.4.2 w/ Franco kernel
Hi there,
I received my phone today. I have been VERY pleased with it for the few hours I was using it, but when I started playing PUBG Mobile I detected something odd, that avoided me to aim properly.
There's a problem with the screen sensitivity, I'm not sure how to define it, but it feels like a dead zone that moves with your finger. The phone will not detect small movements, kind of a precision problem.
I have a video and pictures to demonstrate the issue, comparing the sensibility to my other phone (Galaxy S8):
https://www.youtube.com/watch?v=Vc55o-36uC4&feature=youtu.be
And a picture:
https://imgur.com/a/LIzyV
I'm returning the phone, and I'll buy again if Sony fixes this via software (I hope they will!). I will gladly replace my S8 with this XZ2 Compact if we ignore this problem.
I don't think my particular unit is defective, but let me know if you experience is different just in case. If you have the same, let's try to make some noise and get an official response from Sony.
Edit: tried the big XZ2 in a store (not the compact) and had the same issue, so we can assume most XZ2 and XZ2 compact are impacted. Let's hope it's just software.
Update: I went to a mall and tried the XZ2 non-compact, with identically disappointing results. Sony needs to fix this. Some could say the compact is not a device for gaming because it's small, but the same argument doesn't hold for the bigger brother.
CaraMuuu said:
Update: I went to a mall and tried the XZ2 non-compact, with identically disappointing results. Sony needs to fix this. Some could say the compact is not a device for gaming because it's small, but the same argument doesn't hold for the bigger brother.
Click to expand...
Click to collapse
maybe the display is not so well for the pen you are using. i noticed that the display was even reacting when i had two display protective films on it at the same time.
try to play around with glove mode. maybe this helps.
x10isrooted said:
maybe the display is not so well for the pen you are using. i noticed that the display was even reacting when i had two display protective films on it at the same time.
try to play around with glove mode. maybe this helps.
Click to expand...
Click to collapse
Thanks for the idea, however that's not the issue. I tried disabling and enabling the glove mode. I tried with my finger and with the pen (made the video with the pen because it's easier to see in a video). I tried two models, normal XZ2 and XZ2 Compact, with identical results. Tried while charging and without the charging cable as well.
It's not an obvious issue or easy to perceive, until you are trying to shoot at somebody in the head with a sniper rifle inside a game. It lacks precision. I'm not even sure if this is a deal breaker because probably I won't notice in daily usage, but I play games from time to time...
If you have the device, try it your self, try to draw tiny circles and compare with another device. I tested a few units so while I cannot say that every device out there is affected, I can also say that it's not just a couple of isolated cases.
I also compared to the Galaxy S8 (in the video) and to my friend's XZ1. The XZ1 didn't have the issue either, and I don't believe Sony sourced they touchscreen panels and controllers from a cheaper and worse source. I'm really hopeful this is just software, cause I love the device.
it could be that this time the screen is more sensitive while not so precise like the ones used before.
yes i have noticed the same problem. a small glide or flick to scroll requires a little more effort than my Sammy s9 plus. Not a huge deal but again paying Flagship money the screen shouldnt have such issues.
Can confirm that issue.
Similar to the screen lag i know from the honor 9. But less terrible.
No dealbreaker for me because i rarely game shooter, but noticeable when i tried shadowgun legends.
Have you tried to contact Sony support? I'm a bit frustrated, they told me to apply whatever update there is, perform a factory reset, run the device diagnostics, and if the problem persists, that means it is hardware and I should contact local support to get it repaired or exchanged. They closed my support ticket after giving that response, without waiting for my response.
They obviously didn't understand or care about the issue here. The screen diagnostics test is passed, but the issue is still there.
I don't know what to provide in order to get somebody from Sony support look at the case and evaluate escalating the ticket to whatever team that handles bugs.
Honestly i haven't. Because it seems that i don't have a faulty device as you have the same problem. So there probably will be no real help by support.
Seems also no general sensitivity issue because once you started scrolling it reacts instantly on further scrolls. Only at the beginning there is a short delay.
As already told the same behavior is known with the honor9 but far worse.
For me it's no problem, i almost never play shooter on the Smartphone, that's what a PC (or console) is made for...
Flynnchen82 said:
Honestly i haven't. Because it seems that i don't have a faulty device as you have the same problem.
Click to expand...
Click to collapse
I've seen this issue in 3 devices already, two of them being the big XZ2 and one of them my Compact. Some more users have noticed the same behavior in other regions. I do believe it's a general issue. Maybe not every device is affected, but many seem to be.
Maybe some people don't have a defective phone, but until proven wrong I'd rather think some people do not perceive it care about it (same story as with the jelly in the OP5 here, people kept telling "my phone is fine" because they didn't see it).
Anyway, it is NOT a delay problem as much as it is a precision or dead zone problem. I can keep trying to draw tiny circles across the screen and only a straight line will be detected by the phone. Then I can run the touchscreen diagnostic tool and Sony will say there's no problem with my device, because this to only checks for fixed dead zones.
I understand some older phone that costs half the price might have some issue that resembles this one, but support could try to submit this to their Dev team and let us know if they acknowledge it as an issue or not. I mean, that's a very standard support procedure in the industry. In every IT support.
Off topic: not trying to argue here, but I never understood the argument of "I don't do X on my phone, because that's what Y are made for". You can apply it to everything a phone does, each function can be replaced by a standalone GPS, camera, Music player, game console, etc. I understand the personal preference or not doing certain things on a phone because of screen size or whatever, but when you spend 600usd + on a phone, it should be good at everything is capable of doing. Nobody would imagine an iPhone X user saying "The camera is crap but I don't care because that's with my Nikon is for. Audio is ****, but that's why you buy a Walkman. The GPS is not good, but that's why Tomtom exists"
CaraMuuu said:
but support could try to submit this to their Dev team and let us know if they acknowledge it as an issue or not. I mean, that's a very standard support procedure in the industry. In every IT support.
Off topic: not trying to argue here, but I never understood the argument of "I don't do X on my phone, because that's what Y are made for".
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Yes one should be able to expect support like that. In reality i gave up hope to ever find a good support, no matter what brand or product. Only ones i made good experience are small companies here in germany who sell rare high end products (speaking about vaping in particular).
But what i did was writing this problem to a bigger hardware/software site which also made a review and did not mention it. But i am still waiting for their comment.
Sure you are right about the second point. That was just the explanation why i personally don't care about. Doesn't mean i would think it's good as it is or that no one should game with his Smartphone. Just my personal point of view. And i play shooter etc. only on PC (or for performance testing on the Smartphone).
Sorry to hear that! That's actually sad, because I work in support
I'm having the same problem with PUBG. I'm not experiencing it anywhere else on the phone but again other than shooters like PUBG where else would you see it. I really hope this gets fixed.
Well, my experience is worse. Leaving aside the serious lagginess of the phone (by comparison to which my Xc and XZ1c are extremely fluid), it seems to miss my every 5th or 6th press/command. All over the screen. And it's particularly annoying because, otherwise, and except for the lacking audio jack, it's well nigh perfect for my tastes.
Updated twice (now on April security) and hard reset once. No difference.
If your phone is laggy and you also tried already hard reset then you should have other problems. There is really no lag with my xz2c at all - it is even faster than my U11.
Don't know if it's the OP but the issue with the screen was already posted on sony support forum. Still I wouldnt call it sensitivity issue because when tipping the screen reacts fast. There is just a small delay for small movements on the screen, it starts to move after a certain way and not instantly.
Meanwhile i really hope they can fix it because i start caring. Not because of gaming, but i noticed how much trouble you get in certain situations (e.g. selecting text or adjusting a slider to a certain value like screen color adjustment...). Otherwise this perfect phone has a negative that might let me not keep it.
Flynnchen82 said:
If your phone is laggy and you also tried already hard reset then you should have other problems. There is really no lag with my xz2c at all - it is even faster than my U11.
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Yes, it's laggy, as in 'non-fluid'. Scrolling through menus, transitions etc. Not unusably laggy, just visibly and uncomfortably so. But the bigger problem is the missed sixth-or-so press.
landsome said:
Yes, it's laggy, as in 'non-fluid'. Scrolling through menus, transitions etc. Not unusably laggy, just visibly and uncomfortably so. But the bigger problem is the missed sixth-or-so press.
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Well i can't confirm any of these problems. Smooth as it could be and so far no missed tipps. Would be perfect if the screen would not have that swipe delay that obviously every device has.
Flynnchen82 said:
If your phone is laggy and you also tried already hard reset then you should have other problems. There is really no lag with my xz2c at all - it is even faster than my U11.
Don't know if it's the OP but the issue with the screen was already posted on sony support forum. Still I wouldnt call it sensitivity issue because when tipping the screen reacts fast. There is just a small delay for small movements on the screen, it starts to move after a certain way and not instantly.
Meanwhile i really hope they can fix it because i start caring. Not because of gaming, but i noticed how much trouble you get in certain situations (e.g. selecting text or adjusting a slider to a certain value like screen color adjustment...). Otherwise this perfect phone has a negative that might let me not keep it.
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True thing, the phone should be lightning fast! I was for me during the time I had it. Pixel-level smoothness.
Going back to the problem, I wouldn't call it delay for the following reason: for me a delay means that I touch the screen, and the screen reacts later than it should. So if you watch the video, I'm trying to draw circles and the problem is not that they appear late, it's that they are an almost straight line instead. I think the appropriate word would be low precision when tracking fine touches.
By the way, the experience with support is getting very frustrating, they want me to send back my phone. There's no option to submit a potential software bug for review, if the helpdesk guy doesn't have the issue listed anywhere in their database, you will be asked to send the phone physically to a repair center, no matter the nature of the problem (basically they won't care). I'm still confident that this is a driver problem, Sony fixed touchscreen issues a few years back (in the Z5 Compact I believe) with a software update.
CaraMuuu said:
True thing, the phone should be lightning fast! I was for me during the time I had it. Pixel-level smoothness.
Going back to the problem, I wouldn't call it delay for the following reason: for me a delay means that I touch the screen, and the screen reacts later than it should. So if you watch the video, I'm trying to draw circles and the problem is not that they appear late, it's that they are an almost straight line instead. I think the appropriate word would be low precision when tracking fine touches.
By the way, the experience with support is getting very frustrating, they want me to send back my phone. There's no option to submit a potential software bug for review, if the helpdesk guy doesn't have the issue listed anywhere in their database, you will be asked to send the phone physically to a repair center, no matter the nature of the problem (basically they won't care). I'm still confident that this is a driver problem, Sony fixed touchscreen issues a few years back (in the Z5 Compact I believe) with a software update.
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After being a bit rude to them (not proud about it, I apologized already), finally got the following response from support:
We are sorry to hear you are unsatisfied with our communication regarding the touch performance of your Xperia XZ2, we hope to atone for that shortly.
We have already internally raised this issue to the specialised team, using the threads and pictures on the forum you have supplied and from other users too.
We recommend sending the device to repair to make sure that the device has no manufacturing hardware faults, and to ensure that the software repair was done correctly before escalating the issue even further. And if there's a chance that one of our customers can have a more pleasant experience with the device if it turns out to be something we can fix, we always like to go with that solution.
However, please be assured that the issue has already been raised internally, and our team is working on making sure you have the best user experience as soon as possible.
Tanks for keeping us up to date.
And what will you do?
The thing is i dont believe its a hardware fault (defect). Either they can patch it or not. In the last case i would send my device back, but i have only one week left -.-