Sorry if this is the wrong place to ask...
I received my brand new Nexus S today, but I was disappointed to find a scuff on the screen, even under the protector that was shipped with it. Its small enough I don't want to ship it back, but it is annoying. Its def not a scratch. I've tried screen cleaner and rubbing it really hard, but it doesn't go away. I'm not for sure what kind of screen it is, so does anyone have any tips that won't scratch but might give me a chance to remove it?
It's likely to be a imperfection in the oleophobic coating. Normally it takes a few days and can wear off but you seem to have been unlucky. A way to prove it is to clean the screen well with a microfibre cloth - the scuff should now be almost invisible. If after you've touched the screen a few times it becomes much more obvious the diagnosis is confirmed.
Yeah that sounds exactly like the problem. Unfortunately it didn't get better. Its actually just above the display, closer to the camera and speaker. I was just hoping there was a quick fix to buffering it.
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So since i got my second Cap, i noticed that the bottom of my screen felt rough. I looked and looked, thought i had something wrong with my finger...to no avail. I cleaned the screen with alcohol wipes, and there it was...my screen was etched!
It CANNOT be seen easily by the naked eye, but if you huff warm air at it, you can see all the hundreds of tiny scratches.
My only regret is i didnt order my Zagg as soon as I got my phone and now I KNOW there is a defect, but as soon as the invisishield is on i wont feel that rough spot.
Anyone else see the etches? Or did you get a screen protector right away?
I see/feel nothing. I've had mine skinless for about 3 weeks now after having a skin on a week after release.
So your second Captivate came from the factory with these tiny scratches on the screen? Take it back. Or maybe I'm not understanding what you're saying.
Invisible shield sucks btw. I think I would rather have a scratched screen.
I used my Nexus S without a screen protector, and there was one day when I was using the phone heavily, this part of the screen felt a little rough to the touch when I was swiping it.
Now when I look at the screen I see these faint track marks on the screen that aren't scratches, but it's like something smudged the screen. I have wiped it with microfibre cloth (My Oakleys pouch) but I can't remove this smudge.
It's barely visible when the screen is on but you can see it if the screen is off.
Does anybody else have this problem? Is it a scratch or can I wash this off somehow?
I have similar spots... it's most likely the oleophobic coating wore off in that area. Not sure how it happens, but it seems to be ****ty coating.
Kayatoast said:
I used my Nexus S without a screen protector, and there was one day when I was using the phone heavily, this part of the screen felt a little rough to the touch when I was swiping it.
Now when I look at the screen I see these faint track marks on the screen that aren't scratches, but it's like something smudged the screen. I have wiped it with microfibre cloth (My Oakleys pouch) but I can't remove this smudge.
It's barely visible when the screen is on but you can see it if the screen is off.
Does anybody else have this problem? Is it a scratch or can I wash this off somehow?
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dinan said:
I have similar spots... it's most likely the oleophobic coating wore off in that area. Not sure how it happens, but it seems to be ****ty coating.
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I also have one such small spot that is only visible when the screen is off, and only visible at a certain angle with a lot of light. It's been there since I got the phone. It actually looks like it's under the glass, but I can't tell for sure. I can't feel it. I've been keeping an eye on it and I'll utilize Best Buy's protection plan if it gets worse. Im glad I'm not the only one, but this is a little disappointing.
It's problably the oleophobic coating like others said. I have the same thing on mine, and have been thinking of exchanging it because of it. But I think I might as well keep it, as this phone has no other problems, and I'm sure it will probably wear off any phone I get with due time.
Take a paper towel and lightly go over that area. I bet it comes clean so you can't see it anymore until you wipe your oily fingers in that spot again. It seems oils like to get stuck in those spots unless you clean it with something that absorbs oils, and isn't reused over and over.
Thanks for the replies guys. Yeah I am hesitant to do a return as my phone works great with none of the issues faced by others.
I'll try cleaning it as suggested. Thanks!
Sent from my Nexus S using Tapatalk
I had the smudges that Kayatoast talked about. I just wiped it off with a paper towel and it disappeared. I guess we must clean it with something that absorbs oil.
My smudges probably came from the hand lotion...
I've also decided not to return mine because I don't want to get a replacement phone with a worse problem.
As for wiping it off, this may work for others in some situations, but the spot on mine is definitely a blemish/defect. Cleaning it has zero effect.
I used iklear to clean the screen then wiped it down with a microfibre cloth. That took care of the smudge. Then I slapped a screen protector on it and that took care of the smudge..now to get rid of those air bubbles..lol.
I recommend this brand: http://www.protectionfilms24.com/pr...geraeteklasse=7&marke=Samsung&modell=4603&go=
Arrived in 2 days, made by 3M and doesn't affect my screen clarity at all.
I just realized the same type of smudge on mine today. It's not on top of the screen, but seems like it's under it. Like others, I didn't want to exchange it because everything else works fine plus I'm out of my 30 day period with no exchange.
If I remember, I'm probably going to do a warranty exchange before it ends.
When I was cleaning my screen to put on my cheap eBay screen protector, I noticed the same smudge in the middle of my screen. No amount of cleaning removed it completely. On went the screen protector, and "Voila", smudge disappeared .
BTW, the eBay screen protector is very close to screen feel as the naked screen and is completely clear. Free with the $3.99 shipped silicone case... gotta love eBay!!!
treodoc said:
When I was cleaning my screen to put on my cheap eBay screen protector, I noticed the same smudge in the middle of my screen. No amount of cleaning removed it completely. On went the screen protector, and "Voila", smudge disappeared .
BTW, the eBay screen protector is very close to screen feel as the naked screen and is completely clear. Free with the $3.99 shipped silicone case... gotta love eBay!!!
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You know, I thought this was a joke until I got the cheap screen protectors that came with the S gel case. Yeah, it disappears. Weird since it looked like the smudge was under the screen.
Phew im glad im not the only one, the smudge is barely noticeable except under light and while the screen is off. Going to try to clean it.
Is the smudge you guys are talking about, blue by chance? I have a slight blue streak underneath my screen since it was purchased. To best describe it, it looks like a shiney blue streak from cleaning with windex that never dries.
Sent from my Nexus S using XDA App
The problem is interesting and has several characteristics.
First: First, there seems to be an oily surface on my sensation that persists even after cleaning it.
Second: The surface of the screen has formed an odd shape that is containing this oily surface. For example, the oily surface is in a oval shape, and outside of that oval shape it seems as though the oleophobic coating is still there which prevents it from getting dirty; it strangely acts as a barrier which keeps the oil within the oval.
After battling with this problem, I decided to go on a hunt on figuring out any remedy to the problem. I realized that the problem might be because the oleophobic coating has worn away. Or, something far more probable and unfortunate is that the windex that my brother used on both of our sensations to clean the screen a while ago might have caused some chemical reaction in causing this.
I decided to clean the screen with alcohol pads, eye glass cleaner, and even went on to use Rain X to fix it. All of these solutions lasted a day, and then the oval oily spot would come back.
It seems as though the screen has turned into an oil magnet where wiping it away won't do anything...at all. It's as though its trapped there until the use of alcohol pads or glass cleaner is applied with a micro fiber cloth. But again, after some use it just gets dirty again.
I finally figured out my cheapest solution would be to clean it with eye glass cleaner and apply a screen protector.
My concerns in buying a screen protector is that I need it to be clear without pixelating the screen (like Zagg) all while being able to use Swype effectively. any suggestions?
By the way, I found some others that had this problem but no solutions either: http://androidforums.com/samsung-galaxy-nexus/487288-odd-spot-my-screen-wont-come-off.html
EDIT: SORRY; Mod's can you please move this to Questions and Answers... sorry about the post.
The ammonia in the Windex was the most likely culprit in causing this problem. Unfortunately, once used on a screen with oleophobic coating there might be irreparable harm. The reason for this is because the glass has been bonded with the oleophobic coating and the ammonia works to destroy the finish and the polymers on the screen.
I am sorry that I can't offer you an suggestions on what screen protector to use, but there seems to be a thread indicating the ultra thin and, apparently ultra cheap, lcd screens are fine to use with this.
i just use a microfibre cloth to clean my screen, And my breath (its potent enough) And that works well for me
Try this http://forum.xda-developers.com/showthread.php?t=1164740 I have one, Fits perfectly you cant even notice its on if done correctly. Swype is just as responsive and no blurry image or nothing !!
azzledazzle said:
i just use a microfibre cloth to clean my screen, And my breath (its potent enough) And that works well for me
Try this http://forum.xda-developers.com/showthread.php?t=1164740 I have one, Fits perfectly you cant even notice its on if done correctly. Swype is just as responsive and no blurry image or nothing !!
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Thanks. I am trying to find the same protectors without using a Paypal account (I don't have one, nor do I want one).
Are these the same ones from Amazon?
http://www.amazon.com/Ultra-Clear-P...P562/ref=sr_1_6?ie=UTF8&qid=1332389834&sr=8-6
Because they got crappy reviews...
(Couldn't think of a more descriptive title, sorry!)
I have an Ultimate Shield tempered glass protector on my z3. It's on pretty much perfectly (very slightly offset but only by 1mm or something so I'm happy with it). It took me a week or so to pluck up the courage to actually put the thing on because I went through a few non-tempered glass ones and was never happy with dust or bubbles. Whilst applying it I started a very brief attempt at moving it into place but decided it wasn't worth the risk but I'd already lifted the corner of the protector and it's not quite flat. Can anyone think of any way of getting this corner to stick down properly? Perhaps slide something underneath it to apply some sort of glue-like stuff perhaps? It's not worth another £10 for a replacement but if there's a trick I can apply to fix this one I'd love to hear it.
Speaking from experience: just leave it at that! I've gone through many glass protectors and I always reapply them to get them aligned perfectly and I ALWAYS end up getting uneven parts. Whenever I'm happy with the alignment I just let the uneven spots be there and they will disappear within a few weeks. The key is really just leaving it just the way it is, the more you try to fix it the more you're going to mess it up and the longer it's going to take to fully adhere to the display. So yeah, just don't do anything about it and the problem will fix itself.
Hi,
first of all i will start with saying that I suppose I am not entitled to the official samsung warranty or customer service, as i bought my phone form ebay (unlocked version, shipped from Hong Kong). Unfortunately in my absence my younger brother managed to lightly scratch the screen when he was playing with it, he got scared and tried to get rid of the scratch by rubbing it with toothpaste (it's something he read on the internet, supposedly it was supposed to "polish" the light scratches and get rid of them). Of course it didn't work, and just made it worse. In fact it created a dull, round spot on the screen just where the scratch is, it was hard to clean and attracted moisture easily, moreover when screen was on you could notice a grainy/greasy spot. I guessed, that the toothpaste must've removed the oleophobic coating on the screen, so I thought i will buy a oleohobic coating kit, which i did. I went to Amazon and order the Crystalusion Liquid Glass, praying for it to fix it. After application it restored the hydro/oleophobic properties in that spot, and made it smooth just like the rest of the screen. Unfortunately the grainy/greasy effect while screen is on remained, and under direct light you can still see the dull spot, so i guess apart of removing the coating, he must've sanded the glass underneath it. I am thinking of putting a second layer of that liquid glass thingy, hoping it will fill the sanded pores, and smoothen the glass even more, maybe it will do the trick. It's not something that disturbs the every day usage, but i just cant get over the effect on the screen when its on .. and just the knowledge of not having a perfect, beautiful infinity display just after 3 weeks of having the phone is making me cry. And yes, I know i could use a screen protector .. I've tried those, and none of them suited me, first (samsung original) was not compatible with the case, and next two (wet application) ruined the screen quality (created that mentioned greasy/grainy effect on the entire screen), and after all the TGP reviews I decide just not to waste money on them, so i decided to go naked screen+case ... Do you think there any hope for me? Any ideas on how to fix it, or if it is even possible? Do You think that i can contact Samsung with a device bought on ebay? I will be grateful for any answer, and sorry if this is not the right place for this kind of thread.
Well it won't be covered udner warranty because it's damage caused by you. It's not a faulty product.
But you can maybe have it repaired by Samsung. They can replace the display with a new one. But this is quite expensive.
Putting a screen protector on might help mask the marks on the screen and make them less noticeable.