Hi
my desire s sometimes restarts out of the blue.. black display and then boot screen.. after that it works perfectly again.
does someone have the same problem? any idea how to fix it?
i haven't come across anyone else with the a reboot problem yet
wait for more replies if no one has this issue then return your phone for a new piece
my phone is being delivered now guy downstairs! will let you know soon
the stupid shops in my area still dont have stock
they say they will definitely get it this week...but i cant w8
Had the same issue along with Apps FC'ing. Tied Factory Reset as well as an RUU update but nothing worked. Returned the unit and got it replaced. The new one is working just fine.
chaelli said:
Hi
my desire s sometimes restarts out of the blue.. black display and then boot screen.. after that it works perfectly again.
does someone have the same problem? any idea how to fix it?
Click to expand...
Click to collapse
Had the phone for over a fortnight not encountered this issue myself.
Have you tried removing any self-installed apps and seeing if this still occurs? Could be one of the apps causing the problem.
nope.. i didn't - but I only have "standard" apps.. so they just need to work.. otherwise i cannot use the phone..
I haven't had any random reboots yet, have had it for 4 days now. How often does it reboot?
I had it about once a week
Mine reboots a lot, but only when Im doing something. Just minutes ago when I was using the browser, and just before when playing some game. Also it stayed all night in some kind of rebooting state, had to unplug the battery.... Had also to remove an unlock app that I think it was causing constant reboots...
It has original os.
Sent from my HTC Desire S using XDA App
oh no... not again!
I went through 4 Desire HDs because of the reboot problem. You would think HTC would sort this on their newer devices. It was a well known problem in the past and recognised by HTC too.
This also affects Legend, Desire, Desire HD and now Desire S
I have my desire hd for three weeks and it rebooted only one time and that was caused by poor irc app. Perhaps you should first uninstall your crap apps before bashing htc?
Sent from my Desire HD using XDA App
are there any RUU files there that we can flash to have the phone s-off?
I have the same problem in my phone it restarts 3 times in the first day
really I am fried its general problem from HTC
pls anyone can advise me what I do
For me, HTC Sense have restarted maybe 5 times in the last 2 weeks. It is not a complete reboot, but some error in HTC Sense that requires a restart of the software. I have sent reports using HTC Tell and the error is an exception regarding some bitmap that does not fit in memory. I guess this will be fixed eventually.
We haven't got that issue ever, Maybe you can refresh your device with other customized ROM.
I've had this problem, seems to be with HTC Sense itself since it's not a complete reboot and it recovers fairly fast. All the more reason to root and flash Cyanogenmod when an exploit and build comes out, this is my first Android phone and I'm not really enjoying Sense at all.
I suspect it might have something to do with memory card access. I plugged it into my laptop through removable disk mode and got an error message, and noticed it crashed when I tried to launch gallery which obviously accesses the memory card to find pictures etc.
So far I've sorted out memory card errors and I've removed all Sense widgets from the home screen and I don't seem to have any problems anymore!
For me this seems to somehow relate to alarm / clock settings, usually reboots shortly after this...
I had a reset when I was talking for more than 5 minutes
I've noticed it seems to stop when I'm using one of my own wallpapers, not an HTC Sense one.
Related
I got the Inspire 4G on launch day and haven't done anything to it except load apps. I noticed a few hours in while installing an app that the phone rebooted by itself right when the app started to download. After the phone was back up, I attempted to download the app again and this time it worked perfectly. It did this one other time with one other app but then things were fine...for awhile.
I started looking at the apps that came preloaded on the phone and when I attempted to start the Blockbuster app, it said that it needed to update and then the phone rebooted. When it came back up, I attempted to start the app again and it did the same thing. When it came up a second time, I went to the market and tried to download the update straight from there but it rebooted when the download tried to start. I did finally get the update to take, but the phone became very unstable for the next 30 mins, so I decided to uninstall the update and not play with the Blockbuster app again!
For the rest of the night, the phone would reboot from time to time and it would also freeze without much warning. Sometimes it would give me a force close message relating to Gmail or Messages or some other app before the reboot / freeze, but other times it would just do it. One time when it rebooted, it froze at the "rethink possible" screen and required the battery to be taken out before it would come back.
I did some reading and found a similar problem with the Desire HD. It too had some reboot / freeze / lag problems after the latest firmware / software update and after some investigation, it was found that if you enable USB Debugging in the Applications portion of Settings, most of those problems would disappear! I enabled USB Debugging as suggested and I can say that I haven't had a problem since...going on 18 hours.
I started this tread to see if anyone else is having these issues, since I have yet to see anything negative about the phone yet except the external speaker complaint, and to offer the USB Debugging possible solution.
I have had one unexplained reboot. Was odd.
Sent from my Desire HD using XDA App
Sounds like u got a defective device. The first inspire ended up just rebooting by itself out of nowhere and then when it tried to start back up got stuck at the white HTC screen. The phone was completely stock. I returned it for a different one and now all is perfect.
Sent from my Desire HD using XDA App
laxwillsch said:
Sounds like u got a defective device. The first inspire ended up just rebooting by itself out of nowhere and then when it tried to start back up got stuck at the white HTC screen. The phone was completely stock. I returned it for a different one and now all is perfect.
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
My Evo started rebooting until I had to get it replaced. If it keeps doing it take it back.
This has to be an iscolated incident.
Sent from my Inspire 4G using XDA App
i notice my phone reboot randomly too. as long it wont freeze, or screen of death, i can live with it.
Hi All,
I have a mt4g which is rooted with S=Off. I switch between the Sense launcher and Launcher Pro Plus. Usual apps on the phone, not too many.
For last week or so, I have been seeing that sometimes the phone gets really really laggy and Norton Util tells me that the CPU is 100%.
Also, I think most of the times, when this happens, I see a Sync icon up top. I do not sync a lot, just 2 GMail Inboxes and weather (every 6 hours). But I do see that Sync icon most of the times when this lagging happens.
I have tried removing apps, but this still seems to be a problem. I have see somewhere that turning the USB debugging to ON has helped many, but did not work for me.
I tried CM7 RC1 when it was out, but didnt like it (stock camera etc...) and I restored back to my stock ROM. Could this have done something?
Thanks
Ravneet
On your home screen hit menu key. Go to settings. Select accounts and sync. See what all is listed there. Chances are something with sense is constantly syncing.
Disable everything from syncing. See if the problem goes away. If so turn on one thing at a time until you find the culprit.
Hope that puts you in the right direction.
Sent from my HTC Glacier using XDA App
Have tried that. When I go there nothing is synching. Strange.
I have tried to remove all accounts from synch but still see the problem.
Went into recovery and wiped the cache about a hour ago. So far so good. Hope it stays this way.
Sent from my HTC Glacier using XDA App
I've noticed that there are apps that as soon as i download them, and open them that my cpu will go to 100% until I reboot my phone. System panel is a good app that isn't too obtrusive that will tell you exactly what app is doing what.
Have you installed anything new lately?
I uninstalled everything new.
Moreover I think every time this happens the battery is less than 30%. Maybe in low battery profile there are some apps which are over utilizing the CPU.
Sent from my HTC Glacier using XDA App
There's a couple threads like this. The stock Rom seems to have issues running rooted. Best bet would be to flash a different rom
Sent from my HTC Glacier using XDA Premium App
Turn on USB Debugging... See if that does anything
USB debugging is set to ON.
Sent from my HTC Glacier using XDA App
@NicGraner: Why would the stock ROM have problems with being rooted?
I am still having this problem. Uninstalled everything that is not important.
The phone just becomes unusable and I have to reboot. Un-installed Watchdog Lite too, as I thought since it is monitoring, it is taking up some CPU in background too.
No widgets on the home screens.
I guess I am gonna do a full refresh using the PDxxx.zip and go back to stock stock and then see what happens. not sure if I will lose my root once I do that.
Try the royal glacier rom it's solid stable and the sh!t
http://www.thepetitionsite.com/2/stop-t-mobile-from-being-bought-by-att/.......
I returned 5 phones for this exact problem, then I finally got one where the usb debugging trick actually worked. Before that I was just using OSmonitor from the market to see when I was hitting 100% then I would have to yank the battery as that was the only thing that would make it stop.
When I got this new phone I installed os monitor and waited for it to happen again, which it did, then I turned on usb debugging and watched my cpu usage graph drop to 0%. SUCCESS! Unfortunately since this was my 6th phone this solution seems to be the exception rather than the rule.
I did a lot of poking around on google trying to fix this and found a lot of people with different results. Try disabling t mobile sync and go to the myaccount app in the market and uninstall the updates. If that doesn't work try getting a new sim card and sd card, or just keep returning phones until t mobile offers to send you a g2x...
Also if you search around you'll see that this isn't just a problem with the mt4g. I found multiple threads where this happens on the nexus one, and several galaxy s phones. I really hope google is aware of this.
Sent from my HTC Glacier using XDA App
@johnsmith970: Thanks for the info. I will try calling TMO tonight and see what they say.
I am really bugged by this now. The phone gets totally unusable once this happens.
They will say to do a factory reset. Every tech support person I talked to told me to do that. This didn't solve the problem for me at all. It still exhibited the same symptoms on a fresh reset and not even signed in to google.
I would advise calling htc support just to let them know you are having this problem. Sending back a half a dozen phones per customer can't be good for anyones wallet or their peace of mind.
Sent from my HTC Glacier using XDA App
I have no idea why the stock rom doesn't like being rooted it's just what's been said and the solution which is most widely given (and mostly worked unless theres an underlying problem) is to flash a custom rom.
OK! I have more information for anyone interested.
I am tracking processes now in OS Monitor app from Market.
Most of the times it is the bluetooth daemon (bluetoothd) that goes bonkers. I was connected to my GPS in my car while driving, and when I came out of the car...the bluetoothd is going bonkers...looks like it may be trying to 'find' the device it was connected to. At the same time logcat2 process is also utilizing 30+% of the CPU.
I turned off Bluetooth and both the processes went away
So let me see if this sticks for couple of days.
Thanks
Nicgraner said:
I have no idea why the stock rom doesn't like being rooted it's just what's been said and the solution which is most widely given (and mostly worked unless theres an underlying problem) is to flash a custom rom.
Click to expand...
Click to collapse
I wasn't even rooted.
If you want to keep stock rom this is what I did and its absolutely solid.
Install this stock rom:
http://forum.xda-developers.com/showthread.php?t=1042586
After installing this rom flash faux123 first time kernel. After its all booted up reboot back into recovery and flash faux123 cfs rc3 kernel. I have my cpu set at 1200mhz and everything is gravy.
Sent from my HTC Glacier using XDA App
I have a HTC sensation (non branded european version) for about 5 months now, and lately its been crashing constantly, it just goes black and is completely turned off.
Most of the time this happens when its in my pocket.
I'm running the original rom, its not rooted, and i did a factory reset last week.
The problem was gone for a couple of days, but its back again.
I assume its an app that's causing it to crash, but i can't figure out what app.
I'm not sure because it seems that everytime it crashes and i restart it, a program that uses the internet has an update. For example whatsapp, twitter, wordfeud etc.
I tried disabeling wifi, that didn't help. I disabled the mobile network now to see if its internet related, but its not an option to keep that disabled ofcourse.
I removed a couple of apps, but that didn't solve the problem.
Hope someone can help.
If a phone reboots...its typically software related
If it shuts all the way off...its usually battery related.
Call HTC about them sending a replacement battery. Tell them Tmobile told you to call them and you need it for troubleshooting testing.
Sent from my HTC Sensation Z710e using xda premium
I can't help, however can report that I have similar issues.
Though I get crashes as well during normal operation such as:
- getting a phone call
- opening up Google Maps (or any GPS app)
- receiving SMS messages
- starting the camera
And all with stock software.
I have a same problem. I cant figure it out. When i turn on my phone battery is around %6 . but normally its around %70. When i restart again it turns normal %70. is it same on your device ?
thnx for the replies! I indeed have weird and incorrect readouts from the battery after restarting, and it doesn´t crash when on the charger.
I realy hope its the battery, i´l call HTC right away to see if they can send me a replacement battery.
Having similar issue
MrSkyline said:
thnx for the replies! I indeed have weird and incorrect readouts from the battery after restarting, and it doesn´t crash when on the charger.
I realy hope its the battery, i´l call HTC right away to see if they can send me a replacement battery.
Click to expand...
Click to collapse
Hey... I am facing exactly the same issue. Replacing the battery fixed it or not?
Same here. I also noticed that if I changed my wallpaper, it reverts back to the default phase beam wallpaper on the next boot.
Updating to this firmware
DOWNLOAD 3.32.531.14 710RD (TMO ONLY [THX GROGG88]): http://goo.gl/JCWEO
MD5: 79EDF95337826DF73083E227DB8DE7C3 from http://forum.xda-developers.com/showthread.php?t=1459767 seemed to fix it for me.
It probably shouldn't have, because the firmware is supposed to be the same as previous except for the radio.
Maybe it'll work for you guys.
Had the same problem, it shutsdown when receiving phone calls.... Like the previous post said it must be battery problem.. i did this fix and my phone has not shut down randomly.. this fix will tighten the battery contact with the terminals...try it first, Its a simple fix
http://forum.xda-developers.com/showthread.php?t=1622683
Sent from my HTC Sensation using Tapatalk
Had this same problem on stock sensation . Once I rooted and installed custom rom the problem went Away! Never to return.
I truly believe and its been proven that custom Roms are MORE stable than stock. After installation of the custom rom , the issue of restarting NEVER RETURNED! Not a problem anymore . It's a software issue. It can be fixed with different software . It's a known issue.
Sent from my HTC Sensation 4G using xda premium
realsis said:
Had this same problem on stock sensation . Once I rooted and installed custom rom the problem went Away! Never to return.
I truly believe and its been proven that custom Roms are MORE stable than stock. After installation of the custom rom , the issue of restarting NEVER RETURNED! Not a problem anymore . It's a software issue. It can be fixed with different software . It's a known issue.
Sent from my HTC Sensation 4G using xda premium
Click to expand...
Click to collapse
I rooted since warrenty is over, I had the problem on stock rom, hungarian t mobile one, and now the problem starts to come back on a custom rom also, but not form the first day, it must be something related to software... i have two batteries and it did not fix the issue, i dont think the battery is the problem, one is original the other (i mostly use) is an anker battery... quite cool since longer standby...
how can i debug and read logs or dumps about the error?
scenarios when my phone shuts off:
- receiving a call after ringing once or twice (not always)
- during talking on the phone
- when i call someone after ringing once or twice (not always)
- starting camera and using it to make a picture in the moment of flash
- sometimes just when its in my pocket, later i pick it out and wonder its again turned off: D´OH!
most stable workaround which lasts usually half a day (remove battery)
have you any ideas how I can read dumps or logs?
thanks
I just got the HTC one S today and already experiencing random reboots....the phone has already done at least 10 today....anybody else experiencing this? And if anybody knows a solution?
Sent from my HTC VLE_U using XDA
I've been using the phone nonstop and I have yet to get a random reboot.
Sent from my HTC VLE_U using xda premium
It usually happens to me when I'm done using my phone and I lock it or its on stand by, it hasn't happened yet while using it
Sent from my HTC VLE_U using XDA
I would try factory reset then take it back if it keeps doing it . One of the good things about a non removable battery is its suppose to help with random reboots. I've never had one so it might be something wrong with your phone.
Sent from a guy living in a van down by the river
I'd be sending it back. I'm on my second handset due to the chipping MAO issue. My first one must have rebooted about 3 times in the course of 5 days. My current one hasn't done it yet. Sounds like a fault somewhere.
Sent from my HTC One S using XDA
Just had one reboot few mins ago, had the phone for more than two weeks, never experienced this before.
Only difference was I had installed Battery app with shows a number of remaining battery on top left corner on notification bar. Uninstalled it right away. Not sure if this app caused the reboot will report back.
Sent from my HTC One S using XDA
My phone has rebooted several times and it always happens when a program hangs and I try to get out that program. It hasn't been specific to just one program. It's happened to me with Google Play, Play Market, chrome Browser...
Sent from my Transformer Prime TF201 using Tapatalk 2
My one-s did this a lot from new. Seems to have settled a bit - desperate to find out if it's a hardware issue or not as I need to return it in next day or 2 if so. Seems to be happening to too many people to be hardware unless something is majorly botched!
Is wifi on?
My router was acting up and my phone would reboot every time I tried to connect to it. Factory reset did nothing.
I reset the router and updated the firmware and all is good. It was a Dlink 614+ or something like that.
Yes, wifi on. My router is a 'draytek', a new model and up to date though. My desire running CM had no issues with it.
I have noted however that there appear to be other wifi issues with the oneS. It doesn't always disconnect from wifi even after leaving the building, eating up the power and leaving you with no data connection. I've had to put the wifi widget on the home screen to turn off and back on again to get it functional. It's a pain. Still pondering about returning this.
I have a stock HOS, and Yes I get an RR a few times a week, not 10 per day. This weekend it just went to a power off state for no reason, pressing and holding the button the first time just gave a short green line flash across the middle of the screen and it failed to boot, releasing and holding the power button a second time did boot the phone again.
I also have the same Wifi problems described by others, but worse it can not find my router (2wire 2700hgv) when the SSID is not broadcast and my neighbours SSID is! This is my only HTC or Android device with this problem.
HTC One S in the UK, stock everything, no root
I also encountered regular reboots (approximately hourly) during my first week of use. My theory is that in my case this may be related to the radio issue reported in other threads - that of the connection jumping rapidly between different connection modes.
Since WCDMA coverage in my area is terrible anyway, I switched the radio to "GSM only" under Mobile network settings > Network mode. In addition to fixing the connectivity issues I was experiencing, my device has not reset once in the weeks since.
Not ideal, but since I'm on wifi nearly all of the time, the slower speeds aren't an issue for me. I am hopeful that when HTC roll out a firmware fix for the radio, it may also put an end to the frequent resets I experienced using the "GSM / WCDMA auto" mode.
4 days old and no reboots
rooted--no custom roms yet
i too have the battery % icon and will see if i get any reboots now
any of you guys have the "tampered" in bootloader that shouldn't be there and getting the reboots
I've had two random reboots. The first while using chrome, the other one right after it had booted after the first reboot then I updated to latest firmware, and I haven't had any since that. Maybe that's what the update does ?
Sent from my HTC One S using XDA
I also had random reboots but took it back and got a brand new unit. Its rooted and running custom ROM. So far no reboot issues. Though when my first unit was rebooting it was after an app froze up and I back out of it. From testing other units it appears to be a RAM issue. Sense uses to much memory. Seems the restart occurs after dropping below 165 mb available RAM.
_____________________________________
HTC One X - CM9 ROM
HTC One S - Personal Custom ROM
Galaxy Nexus - Stock 4.0.4 (rooted)
LG G2x - Stock 2.3.4 (rooted)
HTC G1 - retired
Nexus One - retired
Excuse my non-contributing with a mere complaint, but I am also experiencing these random reboots. I noticed it seems to happen more when my GPS comes on. :/ complety stock here... I haven't even thought of rooting yet!
Sent from my HTC VLE_U using XDA
Take your phone back to to T-Mobile and have them replace it. I had the same problem with the one I bought my wife. It also had a problem with WiFi calling and they replaced it on the spot.
Sent from my HTC VLE_U using XDA
I have noticed that if I am streaming music with wifi and go to 4G, it tends to reboot. Either its plugged in to my car stereo and I drive away from work, or I have a set of bluetooth headphones paired with the device. In both cases, beats audio was turned on. But. I am used to random reboots with HTC phones.
DJAeroX26 said:
I noticed it seems to happen more when my GPS comes on. :/ complety stock here... I haven't even thought of rooting yet!
Click to expand...
Click to collapse
I concur. The only time I've experienced any issues with phonus interruptus is when I turn on the Gps while using the Sport Tracker application. For some reason it reboots right after starting.
Sent from my HTC VLE_U using XDA
Just return it. New phones shouldn't do that. Sounds like some apps are looping for resources. Had this phone for 2 days using WiFi and hotspot my lap and Xbox 360 to watch hulu without a hiccup.
Sent from my HTC VLE_U using xda premium
Hello,
As being new to the forum, I decided to post my problem on here due to most people had similar problem to me.
As recently, my phone has been becoming more often that the lock screen will become black and the icons will show with the ring. This happens at random and can be a pain to deal with. And a week ago, this has happened once, where the screen was completely black, but I was able to see the media volume due to I was listening to music at the time.
Information That May Be Of Use
Android Version 4.0.3 Stock
Sense Version 3.6
I had success rooting in the past, but this was a ball ache to do, Then I installed Beats Audio, Which completely bricked my phone.
(Photo Is Included In Attachments)
Thanks,
Mark.
Did you try to set another lockscreen and return again to your current one to see if you still have that black screen?
Sent from my HTC Sensation Z710e using xda premium
I'll give changing the lockscreen from default to the clock or weather a go, but this problem occurs at random, so if I encounter a problem, I will let you know. The way in which I have to reset the phone to fix is I have to take the battery out and put it back on again.
Just to add, the phone is locked up and is completely unusable and when I'm listening to music, I unplug the headphones and the sound plays out of the speaker. I read up on it and it may be an hardware fault but I have never dropped my phone and have taken good care of it.
Maybe this weekend, I'm going to attempt to flash Android Revolution HD 7.3 due to the amount of reviews of how smooth it is and that.
It's been about 2 weeks now and the lock screen has not crashed on me after settting it back to the default, somehow this has fixed the problem I have been having.
I didn't get chance to flash the phone last weekend, but hope to this weekend, that Android revolution might help due to the low RAM problems I've been having.
Sent from my HTC Sensation Z710e using xda app-developers app