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Desire S restarts without reason

Hi
my desire s sometimes restarts out of the blue.. black display and then boot screen.. after that it works perfectly again.
does someone have the same problem? any idea how to fix it?

i haven't come across anyone else with the a reboot problem yet
wait for more replies if no one has this issue then return your phone for a new piece

my phone is being delivered now guy downstairs! will let you know soon

the stupid shops in my area still dont have stock
they say they will definitely get it this week...but i cant w8

Had the same issue along with Apps FC'ing. Tied Factory Reset as well as an RUU update but nothing worked. Returned the unit and got it replaced. The new one is working just fine.

chaelli said:
Hi
my desire s sometimes restarts out of the blue.. black display and then boot screen.. after that it works perfectly again.
does someone have the same problem? any idea how to fix it?
Click to expand...
Click to collapse
Had the phone for over a fortnight not encountered this issue myself.
Have you tried removing any self-installed apps and seeing if this still occurs? Could be one of the apps causing the problem.

nope.. i didn't - but I only have "standard" apps.. so they just need to work.. otherwise i cannot use the phone..

I haven't had any random reboots yet, have had it for 4 days now. How often does it reboot?

I had it about once a week

Mine reboots a lot, but only when Im doing something. Just minutes ago when I was using the browser, and just before when playing some game. Also it stayed all night in some kind of rebooting state, had to unplug the battery.... Had also to remove an unlock app that I think it was causing constant reboots...
It has original os.
Sent from my HTC Desire S using XDA App

oh no... not again!
I went through 4 Desire HDs because of the reboot problem. You would think HTC would sort this on their newer devices. It was a well known problem in the past and recognised by HTC too.
This also affects Legend, Desire, Desire HD and now Desire S

I have my desire hd for three weeks and it rebooted only one time and that was caused by poor irc app. Perhaps you should first uninstall your crap apps before bashing htc?
Sent from my Desire HD using XDA App

are there any RUU files there that we can flash to have the phone s-off?

I have the same problem in my phone it restarts 3 times in the first day
really I am fried its general problem from HTC
pls anyone can advise me what I do

For me, HTC Sense have restarted maybe 5 times in the last 2 weeks. It is not a complete reboot, but some error in HTC Sense that requires a restart of the software. I have sent reports using HTC Tell and the error is an exception regarding some bitmap that does not fit in memory. I guess this will be fixed eventually.

We haven't got that issue ever, Maybe you can refresh your device with other customized ROM.

I've had this problem, seems to be with HTC Sense itself since it's not a complete reboot and it recovers fairly fast. All the more reason to root and flash Cyanogenmod when an exploit and build comes out, this is my first Android phone and I'm not really enjoying Sense at all.
I suspect it might have something to do with memory card access. I plugged it into my laptop through removable disk mode and got an error message, and noticed it crashed when I tried to launch gallery which obviously accesses the memory card to find pictures etc.
So far I've sorted out memory card errors and I've removed all Sense widgets from the home screen and I don't seem to have any problems anymore!

For me this seems to somehow relate to alarm / clock settings, usually reboots shortly after this...

I had a reset when I was talking for more than 5 minutes

I've noticed it seems to stop when I'm using one of my own wallpapers, not an HTC Sense one.

[Q] Does the Sensation blow, or do I have a Faulty device?

I have had my sensation for a couple of weeks now and it is proving to be one of the worst HTC phones I have ever owned. I am beginning to become concerned that I may have a faulty device, as my complaints about the phone are really starting to mount up. I will list a few off the top of my head and you can tell me if this is normal behavior:
Unlocking the device: Sliding the ring up to unlock the device can take as many as 3 or 4 attempts at times no matter how deliberately I attempt to do so.
Bluetooth Audio: If I connect to my car for both phone and music, then disconnect, then connect to my bluetooth headphones, then disconnect, then get back in my car, the phone bluetooth will connect, but not the media. This is solved by long clicking the bluetooth connection under bluetooth settings and going into options,then unchecking and rechecking the media box. (annoying and not a problem on either my nexus 1 or MT4G)
The phone is slow: Like way slower than either my nexus 1 or MT4g
Restarting the phone: When I long press the power button and select restart, the phone will turn off... but not back on without several presses of the power button.
Data Connection: I have, on more than one occasion lost my data connection in a 4g area to the point where all data is lost. No 2g, no g... nothing. No icon in the status bar. I have tried entering and exiting airplane mode to restart it, among other things. Reboot seems to be the only solution.
Call Waiting: The phone has, on more than one occasion, refused to let me switch calls when I receive call waiting.
Force Closes: I have received more force closes on this device with a variety of applications, than I have on any other android device that I have owned. To the point where I did a factory reset of the device to see if that would clear things up. It did not.
Line through non HTC Widgets: I get seemingly random horizontal static lines through random non htc widgets sporadically. Sometimes a reboot rectifies this, other times the widget needs to be removed ad readded.
That seems to be all I can think of at the moment. I eagerly await your responses.

Yeah, I'd get it exchanged. That's not even close to a satisfactory experience.

I also get a few unlock attempts.
The data network its extremely slow like 3g our less while on 4g outside with full strength in signal bars.
I also don't get a restart when selecting that and I just sts off completely and have to hold the power button to turn it on.
do you hear a noise if you press in the screen with a bit of effort? I don't know if its just my phone our a common sound.
Sent from my HTC Sensation 4G using Tapatalk

I've had the Sensation since June 8th, I've had the static lines in the Widgets but none of the other problems. My lock rings works every time. I also came from the Nexus One so I never had Sense, I think it's a bit laggy but my apps open up just as fast as the N1. My phone fully shuts down and restarts everytime (I do it daily, it's a carryover from the BB world lol) Bluetooth works great too.
If I were you, I would get a new phone, something doesn't seem right with yours.

I have been keeping silent about it for the most part but I'm in the same boat with you on a few of those things. I don't use bt so I dunno about that nor do I have the line through the widgets issue. But my touchscreen sucks balls. It takes forever to unlock the phone, it just doesn't register my swipe up no matter how slow I go. Also in general my touchscreen is just weak. Tons of my swipes are registered as taps so apps or links are opened. I also have the data stall issue. I have read through the supposed fixes for people with similar problems but nothing fixes my issue. The lockscreen issue started a week after getting it, and happened until I did a factory reset. It then worked for another week before the issues showed up again. My sister has a sensation too and has the same touchscreen issues as me. I have been holding off, hoping htc would send out a big fix update, but damn it is depressing. I have already mentally prepared myself for giving this to my wife in september and using her upgrade to pick up a Hercules. I really hope some updates change my mind.
Sent from my HTC Sensation 4G using XDA App

Can someone please let me know if you can hear the plastic parts of the phone rub when you press down in the screen? I have noticed if I press around the screen with about the same force of scaring snapping your fingers or less the phone makes a sound of what I think is the source between the screen and the edge frame of the phone. I first thought that was the reason why the unlock took a few tries.
either that or I think maybe a small air pocket caused by a spec if dirt was why the unlock want working since its almost right on it. It also works better if I grab the left side of the ring then the right that has that tiny pocket. But still I noticed the huge end call and call button I have to press on it a few times to get a response. I press it far left but near the air bubble that's why I didn't think that would cause any touch problems with the unlock ring.
Sent from my HTC Sensation 4G using Tapatalk

I am having the lock screen issue , my 3rd phone, all three did it after a few days to a week. I do have the Bluetooth problem as well. I have a jawbone jambox and i can only get media to connect after initial pair. I always unpaired and paired again to fix the problem, i'll try your method next. I think the reason you cant change calls has to do with the touchscreen issues. I am waiting also for an update. The really really messed up thing is that HTC says they know nothing of theses issues, so a fix could be a long way off.

Thanks for the responses. I have had the phone for about 3 weeks and have been holding my tongue. The OP is a copy of the e-mail I sent to HTC that I have yet to get a response to. I will post HTC's response as soon as I get it. I was happy to see that some other countries received an update that fixed a few things, but really I just want to see if CM7 can rectify most if not all of these issues. I have been playing the waiting game, but might just throw in the towel and return it before my 30 days are up (CA).

marclais said:
The OP is a copy of the e-mail I sent to HTC that I have yet to get a response to. I will post HTC's response as soon as I get it.
Click to expand...
Click to collapse
What is the op you are referring to if I may ask?
Sent from my HTC Sensation 4G using Tapatalk

While I do notice most things are slower than on my Nexus One, some things are just incredibly faster. Theres no denying that web browsing on the Sensation is some of the best I've ever used.

Tacjim said:
My phone fully shuts down and restarts everytime (I do it daily, it's a carryover from the BB world lol)
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Click to collapse
Is there a setting for this? I loved this setting on my BlackBerry.

Has anyone noticed if you have to weather as ur lockscreen back ground and the temp is 100 and above, all you see is the last 2 numbers cuz the 1 is right on the edge of the screen.
Sent from my HTC Sensation 4G using XDA Premium App

D200P13 said:
What is the op you are referring to if I may ask?
Sent from my HTC Sensation 4G using Tapatalk
Click to expand...
Click to collapse
The op, meaning original post. He's saying its a copy of what he sent to htc
Sent from my HTC Sensation 4G using XDA Premium App

ptaylor09 said:
Has anyone noticed if you have to weather as ur lockscreen back ground and the temp is 100 and above, all you see is the last 2 numbers cuz the 1 is right on the edge of the screen.
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
Yeah, noticed it da first day I got da fone...kinda annoying bt oh well, atleast when I unlock I can c the whole temp. Not that big of a deal atm bt a fix would b nice
Sent from my HTC Sensation 4G using XDA Premium App

Ive had my sensation for about a month and its still working fine. Im having non of the problems you said other than the power button not working rite but must of the time i get it on the first try. You should get a replacement

piimp said:
Yeah, noticed it da first day I got da fone...kinda annoying bt oh well, atleast when I unlock I can c the whole temp. Not that big of a deal atm bt a fix would b nice
Sent from my HTC Sensation 4G using XDA Premium App
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Click to collapse
It is annoying. I mean why in the hell would they ist leave it like that... they really got lazy.
Sent from my demonSPEED! Glacier using XDA Premium App

well, first full reset and retest. if it persists, then ya exchange it. my lock ring is so smooth i pull it up and play with it while bored. spin circles around the sun (weather lock screen) then either let go to unlock or put it back at the bottom. can do the same with all 4 app shortcuts. one flick up with 3/4 of the ring revealed and its unlocked.
edit: phone is 3 weeks old, multiple widgets and full of apps, stock launcher.

[Q] Screen not turning off

Anyone else having a problem when trying to turn their screen off? My screen turns off and then immediately turns back on and brings me to the lock-screen. I have to press the power button 3-4 times in order for me to turn the screen off and keep it off. I use a case, but even with the case removed this still happens. VERY annoying, any help would greatly be appreciated!
EDIT: This happens to me on every rom I flash, I've used ARHD, InsertCoin, Pyramid3D, Sense-O-Maniac, and am currently running Hypernonsense. Same problem persists throughout, so I'm guessing the rom is not the problem

That is a very known issue, if you are on stock rom and recovery, you would be able to download an update from HTC, (if you live in Europe or USA) that would "delete" the error.

I'm having the same issue as well. Although it's a small little error, it can get annoying/irritating. My phone is fully updated from HTC and I'm having this problem.
Sent from my HTC Sensation 4G using XDA App

I take it back. There is an update, lol. It's checked under automatic updates and it never told me. The other times it has, though
Sent from my HTC Sensation 4G using XDA App

[Q] does anyone have rebooting issues?

Hey guys, I've had my HTC One S for T-Mobile and ive had it for about 1 week and it has rebooted on me twice so far. not sure why. the first time it was in my pocket and i heard the T-Mobile boot up animation sound go off in my pocket and pulled it out my phone to see it was just booting up for some reason. then today i was going to look at my friendstream widget (on my home screen) and my phone locked up for a second and then rebooted itself. i'm not happy about it since i once owned a g2x which rebooted like crazy. i'm hoping it stops randomly doing this crap but i reported it to HTC since it gave me the option once it rebooted. my HTC one s is rooted with the stock rom with bloatware removed and carry IQ removed. i just wanted to see if i'm the only one having this issue.

It happens to me too :/ sometimes i wake up in the morning and i see the HTC error message. Maybe a software issue?

coronangel said:
It happens to me too :/ sometimes i wake up in the morning and i see the HTC error message. Maybe a software issue?
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Click to collapse
not sure why it does this. i just wanted to make sure i wasnt the only one having this issue. but i do hope its a software issue. i keep reporting it to htc when it ask me to send them the error or whatever it says. maybe htc will fix it

I had like two reboots, but then I updated the phone and the problems disappeared. Have you updated to the latest firmware ?
Sent from my HTC One S using XDA

Habarug said:
I had like two reboots, but then I updated the phone and the problems disappeared. Have you updated to the latest firmware ?
Sent from my HTC One S using XDA
Click to expand...
Click to collapse
i dont think there is an update for the tmobile htc one s.

Two days since I bought it and already rebooted two times when exiting the mail client while network was switching from H to 3G. I upgraded it to the latest firmware OTA just after putting the SIM card into.

My son had a problem with random reboots. After enabling Best Wifi Performance in Wifi, advanced settings, they went away. This is on a TMOUS version. Could be totally unrelated to your issue, but worth a try. I've noticed that the wifi has some weirdness to it, like hanging on to a connection long after it's out of range. I hope there is a software update soon.
Sent from my HTC VLE_U

well i hope htc can fix this issue. it hasnt happened again yet. i also have the tmobile htc one s.

s10shane said:
i dont think there is an update for the tmobile htc one s.
Click to expand...
Click to collapse
I don't have tmob version and mine is on 1.78. It was that update which fixed it, it seems. You did an update search right?
Sent from my HTC One S using XDA

Habarug said:
I don't have tmob version and mine is on 1.78. It was that update which fixed it, it seems. You did an update search right?
Sent from my HTC One S using XDA
Click to expand...
Click to collapse
Mine is also on 1.78 but had 2 reboots.

Habarug said:
I don't have tmob version and mine is on 1.78. It was that update which fixed it, it seems. You did an update search right?
Sent from my HTC One S using XDA
Click to expand...
Click to collapse
yeah i guess here in the US we havent got an ota update that i know of. i kept checking for updates but it said my one s is up to date.

Another reboot this morning. This time I received a txt thru Facebook Messenger. I saw it on my desktop and ear, exactly at the same time, the HTC One S rebooting. This might be app related this time.
My One S specs:
- EU edition
- Stock ROM, 1.78 OTA
- Wifi disabled

Yes my H1S reboots about 3 times a week, or the "Loading ..." window is seens 3 or 4 times a week as well.

one more time... I'm gonna consider switching to another ROM in a very near future.

rebooting on 1.78 stock and other custom roms too
Hi guys, I had this issue with stock rom on 1.78 and previous too, so it is probably a radio issue. If I am connected to my wifi network at home, then I go out, the phone switches to hsdpa (as it should) and then I come back home,the reconnection to the wifi network causes the phone to reboot.
I had this issue on all roms I used, both stock and trickdroid 3.1 / 4.3.
My wifi direct is already disabled, my location is Italy. I have seen also that people on the US T-mobile support webpage are complaining about something very similar, wifi related.
Thanks

I'm on tmous and have had two of these reboots since I got the phone on US release day.
As others have said, mine have only happened when I'm on the very edge of my WiFi coverage. It's like the phone can't decide which network to grab on to and freaks out. I don't have the issue when it's just normally switching from WiFi to data like when I go out and then come home. It only seems to happen when I'm right on the edge of WiFi for a few minutes.
Not a huge deal, since its only happened a couple of times. If I remember when I'm off this week, i'll try to get a logcat because I should be able to reproduce it at the edge of my back yard

that would be great, as it sounds like it is the same issue. I always found tricky to save logcats due to amount of information in them and spotting the exact reason for crashing.

Wifi turns off when signal is weak (1.85)

While using the phone in a spot with poor wifi reception, I've noticed the wifi icon completely goes away sometimes. It will then pop back on shortly thereafter. Is this normal behavior when it thinks the wifi signal is completely gone?

I just picked one up yesterday and have been having issues. In my bedroom it will read 2 bars, drop to one, then shut off. Comes back on within seconds. This phone seems to have WiFi issues for a lot of users.
Sent from my HTC One X using xda premium

In the same room as my gateway full signal it stays connected no issues.
Sent from my HTC One X using xda premium

Same problem here, but it also happens when it says i have full bars. I need to enable best wifi performance to fix it. My gsii never had this problem...

This is exactly how mine behaves too. I'm in the room with my router so I normally have full bars (and should) but every once in a while the signal goes away and comes right back 2 seconds later. I've tested it with 2 routers, a linksys running dd-wrt and a d-link one, both have the same results.
Sent from my HTC One X using xda premium

ditto here but it reconnects fast, it doesn't disrupt me...im sure it will be fixed eventually!!

00_MACKIE_00 said:
ditto here but it reconnects fast, it doesn't disrupt me...im sure it will be fixed eventually!!
Click to expand...
Click to collapse
International One X has issues too. The newest update 1.85 was supposed to fix some WiFi issues along with other bug fixes, and it doesn't seem to have helped us. Let's not assume they even know what the problem is at this point.
Sent from my HTC One X using xda premium

http://www.xda-developers.com/android/hardware-fault-found-in-the-htc-one-x-causes-bad-signal/
^For anyone with wifi issues.

TKTAB911 said:
http://www.xda-developers.com/android/hardware-fault-found-in-the-htc-one-x-causes-bad-signal/
^For anyone with wifi issues.
Click to expand...
Click to collapse
I don't think what I am experiencing is a hardware issue at all. Im not even moving the phone when this happens, and my phone passes the squeeze test. I'm confident this means it has to be software related.
Sent from my HTC One X using xda premium

This is kind of an old/dead thread by now, but I just wanted to share my experience with wifi on the One X.
I'm also having problems, but I'm currently running a nightly (though very stable) build of CM10 on my One X and still have wifi issues. This COULD be hardware related, in that it's just crappy hardware (though it could also be software related if CM10 is built using wifi "code" (not really sure what the correct term for the wifi stuff in the software is ) from the stock software)
I'm sitting at work right now, for example, and every once in a while the wifi will disconnect. When connected it shows 2-3 wifi bars, when it's NOT connected, my wifi network shows up as "not in range" .
same type of thing has happened at my house. I thought my phone was defective so I traded it in for a replacement at best buy. Same issue. Such a shame becuase I really like everything else about this phone and wifi was never an issue on my last HTC device.

kernel changes affect wifi. some of the cm10 builds have known wifi issues.
i would never think of returning a phone because of an experience with a custom rom, since the phone wasn't built to run that rom.
always revert to full stock and see if you still have the issue. also updated ota/ruu are made to fix issues also. at&t rom doesn't have many stock wifi issues, but you can always run into issues with wifi access point incompatibilities.