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Desire S restarts without reason

Hi
my desire s sometimes restarts out of the blue.. black display and then boot screen.. after that it works perfectly again.
does someone have the same problem? any idea how to fix it?

i haven't come across anyone else with the a reboot problem yet
wait for more replies if no one has this issue then return your phone for a new piece

my phone is being delivered now guy downstairs! will let you know soon

the stupid shops in my area still dont have stock
they say they will definitely get it this week...but i cant w8

Had the same issue along with Apps FC'ing. Tied Factory Reset as well as an RUU update but nothing worked. Returned the unit and got it replaced. The new one is working just fine.

chaelli said:
Hi
my desire s sometimes restarts out of the blue.. black display and then boot screen.. after that it works perfectly again.
does someone have the same problem? any idea how to fix it?
Click to expand...
Click to collapse
Had the phone for over a fortnight not encountered this issue myself.
Have you tried removing any self-installed apps and seeing if this still occurs? Could be one of the apps causing the problem.

nope.. i didn't - but I only have "standard" apps.. so they just need to work.. otherwise i cannot use the phone..

I haven't had any random reboots yet, have had it for 4 days now. How often does it reboot?

I had it about once a week

Mine reboots a lot, but only when Im doing something. Just minutes ago when I was using the browser, and just before when playing some game. Also it stayed all night in some kind of rebooting state, had to unplug the battery.... Had also to remove an unlock app that I think it was causing constant reboots...
It has original os.
Sent from my HTC Desire S using XDA App

oh no... not again!
I went through 4 Desire HDs because of the reboot problem. You would think HTC would sort this on their newer devices. It was a well known problem in the past and recognised by HTC too.
This also affects Legend, Desire, Desire HD and now Desire S

I have my desire hd for three weeks and it rebooted only one time and that was caused by poor irc app. Perhaps you should first uninstall your crap apps before bashing htc?
Sent from my Desire HD using XDA App

are there any RUU files there that we can flash to have the phone s-off?

I have the same problem in my phone it restarts 3 times in the first day
really I am fried its general problem from HTC
pls anyone can advise me what I do

For me, HTC Sense have restarted maybe 5 times in the last 2 weeks. It is not a complete reboot, but some error in HTC Sense that requires a restart of the software. I have sent reports using HTC Tell and the error is an exception regarding some bitmap that does not fit in memory. I guess this will be fixed eventually.

We haven't got that issue ever, Maybe you can refresh your device with other customized ROM.

I've had this problem, seems to be with HTC Sense itself since it's not a complete reboot and it recovers fairly fast. All the more reason to root and flash Cyanogenmod when an exploit and build comes out, this is my first Android phone and I'm not really enjoying Sense at all.
I suspect it might have something to do with memory card access. I plugged it into my laptop through removable disk mode and got an error message, and noticed it crashed when I tried to launch gallery which obviously accesses the memory card to find pictures etc.
So far I've sorted out memory card errors and I've removed all Sense widgets from the home screen and I don't seem to have any problems anymore!

For me this seems to somehow relate to alarm / clock settings, usually reboots shortly after this...

I had a reset when I was talking for more than 5 minutes

I've noticed it seems to stop when I'm using one of my own wallpapers, not an HTC Sense one.

Htc Thunderbolt Update Woes

Okay so how many of you were thinking this was the update that would make the Thunderbolt better? Let me know of any issues you have been having since the update yesterday. I am speaking of the official non rooted update for the phone fyi.. So far I have compiled a list below of the issues I have experienced personally on my phone.
1. Randomly rebooting
2. Dropped calls and random reboots during calls
3. Gps issues still prevalent
4. Freezes while opening text messages or closing them
5. Noticeable lag when in app menu
If you guys have any other issues please post them and if there is a way to rollback the update without root please post.

Just updated last night and right away I notice I get no GPS lock at all (unless it takes 15+ min). No reboots yet.
Sent from my ADR6400L using XDA App

Yes I have noticed too that gps searches forever..

Yea, mine has rebooted twice since yesterday also. I'll have to try GPS later today. As for the rest of those complaints, I'm not sure. Weren't they supposed to fix the car mode thing? There's still no way to get to car mode unless you use the one search function.

I updated last night and had a few reboots this morning while using the hotspot. I just tested the gps with the GPS Status app and got a lock in my livingroom in 11secs. My gps has always worked good, but it seems to be locking a good bit quicker.
Sent from my HTC Thunderbolt

I'm also getting reboots and during calls also and GPS is no longer locking. Anything i can do about this?

I just used GPS Status and got a lock almost instantly. W/o it I wasn't able to get a lock at all.
Edit: GPS Status did not fix my lock problem. Worked once however I can't get a lock anymore :/
Sent from my ADR6400L using XDA App

For anyone who is not rooted and getting random reboots, please call VZW support and voice your problem.
They obviously were not reading this forum when half the people with the leaked RUU were getting reboots.
VZW won't issue a hotfix unless people call up and complain and/or start returning phones.

My problem is with phone being idle the battery drains quicker. Before I would lose between 1-3% every hour, now its more like 6-7%. When I check battery use details Android system uses between 60-70% when prior to update it was in single digits.
Tapatalked from Thunderbolt

bunklung said:
For anyone who is not rooted and getting random reboots, please call VZW support and voice your problem.
They obviously were not reading this forum when half the people with the leaked RUU were getting reboots.
VZW won't issue a hotfix unless people call up and complain and/or start returning phones.
Click to expand...
Click to collapse
I talked to tech. support and was told a small percentage of Thunderbolts were experiencing these problems. As w/ every problem I'm being sent another "like-new" phone.
Sent from my ADR6400L using XDA App

From what I have read, the issue is not with Thunderbolts, It's with the towers you're communicating with. The towers need their software fixed to work correctly with the new RUU. If you guys can, I'd wait it out and see if it gets better. I understand that a random reboot can be a huge deal (I came from a Storm 1) but if it is not wrecking your day or costing you business/clients/money etc., wait a week and see. It can be easier than trying to go through all of the set-up again to get your "new" phone the way you want.

6 reboots yestsrday. 10% battery drain each. Do the math kids. My tb isn't much more than a land line now because it's always plugged in. Returning it for sure. And they just sent me a new battery because I was only getting 5 hours max out of it.

I have had the update for a few hours now and non stop use on the phone so far no crashes or reboots. Phone is not rooted and not using any custom roms. So far so good
Sent from my ADR6400L using XDA App

xeene said:
My problem is with phone being idle the battery drains quicker. Before I would lose between 1-3% every hour, now its more like 6-7%. When I check battery use details Android system uses between 60-70% when prior to update it was in single digits.
Tapatalked from Thunderbolt
Click to expand...
Click to collapse
Fixed this problem by pulling battery.
Tapatalked from Thunderbolt

Mine reboots 2-3 times every hour.some freeze issues but not too many. Am thinking it would have been better to wait.. hope they get the tower software fixed also...
Sent from my ADR6400L using XDA App

Random reboots

I just got the HTC one S today and already experiencing random reboots....the phone has already done at least 10 today....anybody else experiencing this? And if anybody knows a solution?
Sent from my HTC VLE_U using XDA

I've been using the phone nonstop and I have yet to get a random reboot.
Sent from my HTC VLE_U using xda premium

It usually happens to me when I'm done using my phone and I lock it or its on stand by, it hasn't happened yet while using it
Sent from my HTC VLE_U using XDA

I would try factory reset then take it back if it keeps doing it . One of the good things about a non removable battery is its suppose to help with random reboots. I've never had one so it might be something wrong with your phone.
Sent from a guy living in a van down by the river

I'd be sending it back. I'm on my second handset due to the chipping MAO issue. My first one must have rebooted about 3 times in the course of 5 days. My current one hasn't done it yet. Sounds like a fault somewhere.
Sent from my HTC One S using XDA

Just had one reboot few mins ago, had the phone for more than two weeks, never experienced this before.
Only difference was I had installed Battery app with shows a number of remaining battery on top left corner on notification bar. Uninstalled it right away. Not sure if this app caused the reboot will report back.
Sent from my HTC One S using XDA

My phone has rebooted several times and it always happens when a program hangs and I try to get out that program. It hasn't been specific to just one program. It's happened to me with Google Play, Play Market, chrome Browser...
Sent from my Transformer Prime TF201 using Tapatalk 2

My one-s did this a lot from new. Seems to have settled a bit - desperate to find out if it's a hardware issue or not as I need to return it in next day or 2 if so. Seems to be happening to too many people to be hardware unless something is majorly botched!

Is wifi on?
My router was acting up and my phone would reboot every time I tried to connect to it. Factory reset did nothing.
I reset the router and updated the firmware and all is good. It was a Dlink 614+ or something like that.

Yes, wifi on. My router is a 'draytek', a new model and up to date though. My desire running CM had no issues with it.
I have noted however that there appear to be other wifi issues with the oneS. It doesn't always disconnect from wifi even after leaving the building, eating up the power and leaving you with no data connection. I've had to put the wifi widget on the home screen to turn off and back on again to get it functional. It's a pain. Still pondering about returning this.

I have a stock HOS, and Yes I get an RR a few times a week, not 10 per day. This weekend it just went to a power off state for no reason, pressing and holding the button the first time just gave a short green line flash across the middle of the screen and it failed to boot, releasing and holding the power button a second time did boot the phone again.
I also have the same Wifi problems described by others, but worse it can not find my router (2wire 2700hgv) when the SSID is not broadcast and my neighbours SSID is! This is my only HTC or Android device with this problem.

HTC One S in the UK, stock everything, no root
I also encountered regular reboots (approximately hourly) during my first week of use. My theory is that in my case this may be related to the radio issue reported in other threads - that of the connection jumping rapidly between different connection modes.
Since WCDMA coverage in my area is terrible anyway, I switched the radio to "GSM only" under Mobile network settings > Network mode. In addition to fixing the connectivity issues I was experiencing, my device has not reset once in the weeks since.
Not ideal, but since I'm on wifi nearly all of the time, the slower speeds aren't an issue for me. I am hopeful that when HTC roll out a firmware fix for the radio, it may also put an end to the frequent resets I experienced using the "GSM / WCDMA auto" mode.

4 days old and no reboots
rooted--no custom roms yet
i too have the battery % icon and will see if i get any reboots now
any of you guys have the "tampered" in bootloader that shouldn't be there and getting the reboots

I've had two random reboots. The first while using chrome, the other one right after it had booted after the first reboot then I updated to latest firmware, and I haven't had any since that. Maybe that's what the update does ?
Sent from my HTC One S using XDA

I also had random reboots but took it back and got a brand new unit. Its rooted and running custom ROM. So far no reboot issues. Though when my first unit was rebooting it was after an app froze up and I back out of it. From testing other units it appears to be a RAM issue. Sense uses to much memory. Seems the restart occurs after dropping below 165 mb available RAM.
_____________________________________
HTC One X - CM9 ROM
HTC One S - Personal Custom ROM
Galaxy Nexus - Stock 4.0.4 (rooted)
LG G2x - Stock 2.3.4 (rooted)
HTC G1 - retired
Nexus One - retired

Excuse my non-contributing with a mere complaint, but I am also experiencing these random reboots. I noticed it seems to happen more when my GPS comes on. :/ complety stock here... I haven't even thought of rooting yet!
Sent from my HTC VLE_U using XDA

Take your phone back to to T-Mobile and have them replace it. I had the same problem with the one I bought my wife. It also had a problem with WiFi calling and they replaced it on the spot.
Sent from my HTC VLE_U using XDA

I have noticed that if I am streaming music with wifi and go to 4G, it tends to reboot. Either its plugged in to my car stereo and I drive away from work, or I have a set of bluetooth headphones paired with the device. In both cases, beats audio was turned on. But. I am used to random reboots with HTC phones.

DJAeroX26 said:
I noticed it seems to happen more when my GPS comes on. :/ complety stock here... I haven't even thought of rooting yet!
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Click to collapse
I concur. The only time I've experienced any issues with phonus interruptus is when I turn on the Gps while using the Sport Tracker application. For some reason it reboots right after starting.
Sent from my HTC VLE_U using XDA

Just return it. New phones shouldn't do that. Sounds like some apps are looping for resources. Had this phone for 2 days using WiFi and hotspot my lap and Xbox 360 to watch hulu without a hiccup.
Sent from my HTC VLE_U using xda premium

[Q] does anyone have rebooting issues?

Hey guys, I've had my HTC One S for T-Mobile and ive had it for about 1 week and it has rebooted on me twice so far. not sure why. the first time it was in my pocket and i heard the T-Mobile boot up animation sound go off in my pocket and pulled it out my phone to see it was just booting up for some reason. then today i was going to look at my friendstream widget (on my home screen) and my phone locked up for a second and then rebooted itself. i'm not happy about it since i once owned a g2x which rebooted like crazy. i'm hoping it stops randomly doing this crap but i reported it to HTC since it gave me the option once it rebooted. my HTC one s is rooted with the stock rom with bloatware removed and carry IQ removed. i just wanted to see if i'm the only one having this issue.

It happens to me too :/ sometimes i wake up in the morning and i see the HTC error message. Maybe a software issue?

coronangel said:
It happens to me too :/ sometimes i wake up in the morning and i see the HTC error message. Maybe a software issue?
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Click to collapse
not sure why it does this. i just wanted to make sure i wasnt the only one having this issue. but i do hope its a software issue. i keep reporting it to htc when it ask me to send them the error or whatever it says. maybe htc will fix it

I had like two reboots, but then I updated the phone and the problems disappeared. Have you updated to the latest firmware ?
Sent from my HTC One S using XDA

Habarug said:
I had like two reboots, but then I updated the phone and the problems disappeared. Have you updated to the latest firmware ?
Sent from my HTC One S using XDA
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Click to collapse
i dont think there is an update for the tmobile htc one s.

Two days since I bought it and already rebooted two times when exiting the mail client while network was switching from H to 3G. I upgraded it to the latest firmware OTA just after putting the SIM card into.

My son had a problem with random reboots. After enabling Best Wifi Performance in Wifi, advanced settings, they went away. This is on a TMOUS version. Could be totally unrelated to your issue, but worth a try. I've noticed that the wifi has some weirdness to it, like hanging on to a connection long after it's out of range. I hope there is a software update soon.
Sent from my HTC VLE_U

well i hope htc can fix this issue. it hasnt happened again yet. i also have the tmobile htc one s.

s10shane said:
i dont think there is an update for the tmobile htc one s.
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Click to collapse
I don't have tmob version and mine is on 1.78. It was that update which fixed it, it seems. You did an update search right?
Sent from my HTC One S using XDA

Habarug said:
I don't have tmob version and mine is on 1.78. It was that update which fixed it, it seems. You did an update search right?
Sent from my HTC One S using XDA
Click to expand...
Click to collapse
Mine is also on 1.78 but had 2 reboots.

Habarug said:
I don't have tmob version and mine is on 1.78. It was that update which fixed it, it seems. You did an update search right?
Sent from my HTC One S using XDA
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Click to collapse
yeah i guess here in the US we havent got an ota update that i know of. i kept checking for updates but it said my one s is up to date.

Another reboot this morning. This time I received a txt thru Facebook Messenger. I saw it on my desktop and ear, exactly at the same time, the HTC One S rebooting. This might be app related this time.
My One S specs:
- EU edition
- Stock ROM, 1.78 OTA
- Wifi disabled

Yes my H1S reboots about 3 times a week, or the "Loading ..." window is seens 3 or 4 times a week as well.

one more time... I'm gonna consider switching to another ROM in a very near future.

rebooting on 1.78 stock and other custom roms too
Hi guys, I had this issue with stock rom on 1.78 and previous too, so it is probably a radio issue. If I am connected to my wifi network at home, then I go out, the phone switches to hsdpa (as it should) and then I come back home,the reconnection to the wifi network causes the phone to reboot.
I had this issue on all roms I used, both stock and trickdroid 3.1 / 4.3.
My wifi direct is already disabled, my location is Italy. I have seen also that people on the US T-mobile support webpage are complaining about something very similar, wifi related.
Thanks

I'm on tmous and have had two of these reboots since I got the phone on US release day.
As others have said, mine have only happened when I'm on the very edge of my WiFi coverage. It's like the phone can't decide which network to grab on to and freaks out. I don't have the issue when it's just normally switching from WiFi to data like when I go out and then come home. It only seems to happen when I'm right on the edge of WiFi for a few minutes.
Not a huge deal, since its only happened a couple of times. If I remember when I'm off this week, i'll try to get a logcat because I should be able to reproduce it at the edge of my back yard

that would be great, as it sounds like it is the same issue. I always found tricky to save logcats due to amount of information in them and spotting the exact reason for crashing.

Still wifi issues

I've had wifi issues since I purchased my htc one x for AT&T in may. I have had the hone replaced and the issue was never resolved and I'm kid of fed up with it for the fact that everyone I know who has an android device other then a one x don't have these issues. Issue seems to be Interment but happens a lot actually all the time.
Basically my issue is I have wifi turned on sometimes I lose connection.i notice this due to delayed alerts at times and when I'm using the phone such as on the play store, Facebook or any app that uses the I telnet every once in a while ill get a connection loss message and have to wait for the Internet to come back, usually comes back quick but still very annoying. Another ways can tel is when the phone is in sleep mode is when it happens the most. For example ill unlock the screen at times then all of a sudden I receive all my alerts such as gmail, google talk and any other alert that never came through b c of loss of connection. I also notice a lot when I open google talk right after I unlock my screen that it says I'm offline, then after a few I see it come online and if I had any google talk messages they then come through. I also see the time stamps when this happens, like emails come in and google talk messages and they can be anywhere from like 2-15 mins delayed at times.
I have also performed various of tests when the phone is asleep and I s end myself an email or google talk message and it does not come in until I unlock the phone. FYI this is Interment does not happen all the time but happens very often.
Are you guys still having issues with wifi ? Will getting a replacement possibly resolve the issue or sis this a known issue that cannot be fixed? I love the phone but sick and tire of not receiving all my alerts in real time. This is the first android phone with this type of issue and so frustrated.

Have you checked your wifi settings to make sure it's staying connected while the phone is asleep?

PHS Philip said:
Have you checked your wifi settings to make sure it's staying connected while the phone is asleep?
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Click to collapse
Yes of course checked all bases including forums for the last couple of months. Please note as per my op even when I'm using the phone sometimes I get lost connection errors even while using the Facebook app etc like google play store and other apps. So although while asleep seems to happen the most it also happens during normal use.

This is a known issue with many HTC phones. Even if you have WiFi to never sleep, when your display turns off the WiFi goes into some sort of battery saver mode. It doesn't turn off completely so you get your alerts eventually. I have not found a working solution short of flashing a custom Rom. HTC knows about this but hasn't fixed it. They think it is working as it should...
Sent from my HTC One X+ using xda app-developers app

synnyster said:
This is a known issue with many HTC phones. Even if you have WiFi to never sleep, when your display turns off the WiFi goes into some sort of battery saver mode. It doesn't turn off completely so you get your alerts eventually. I have not found a working solution short of flashing a custom Rom. HTC knows about this but hasn't fixed it. They think it is working as it should...
Sent from my HTC One X+ using xda app-developers app
Click to expand...
Click to collapse
Thanks for clarifying this for me. If you flash a rom like for example cm10 or other rooms it can resolve this issue? Funny bc if wifi is shut off on just data works good, but the whole point is to use wifi as much as possible since I only have 3gb limited. I was thinking of upgrading to a one x+ but I'm afraid it will have the same issue as the normal, one x. This makes me want to go with a different company such as Samsung etc.. Anyways thanks for your help.