Database Info

Dust Under the Screen

Well, guess what? My MT4G is about five hours old and there is already a spec of dust under the screen. On the phone with T-Mobile right now to do a swap. Why can't HTC figure out this dust issue? How hard is it to glue a phone together?
Update: T-Mobile had no problem swapping it for a brand new device because it was so new. Even after that dust under the screen is covered under the one year warranty.

I would just return it, I doubt that many have this problem.
Sent from my HTC Glacier using XDA App

Arcadia310 said:
I would just return it, I doubt that many have this problem.
Sent from my HTC Glacier using XDA App
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A new one is on the way. I'm hoping this is not like my Nexus. Either way, that's what warranties are for.

AndroidAppCritic said:
A new one is on the way. I'm hoping this is not like my Nexus. Either way, that's what warranties are for.
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Click to collapse
Are we talking about extended warranty here? If so, sorry to burst your bubble, but the regular one year manufacturer's warranty will cover this also -- without having to shell out that extra $6 a month

I had grey specks under my screen and I made her the exchange the phone.. the sales girl (a teen ager!) said she didnt see anything, but when I showed it to her in the sun she said "I would never notice that" (like I as being anal! LOL!)
It was the WHITE version...

I've seen other reports of this too. Best to inspect well upon receipt or in store before leaving.
Mine appears to have an issue with the FFC - it looks to be off center to the right. Works fine, but a QC issue for a phone the caliber of this and not impressive for HTC.
Sent from my HTC Glacier using XDA App

I had a single spec of dust under the screen, upper left corner. the girl in the store saw it as soon as I showed a white screen. exchanged it for a new one right in the store, no questions asked.
manufacturing defect? I guess. hope the screen doesn't have some gap that allows in lint because I carry the thing in my pocket all the time.

yep...got a mytouch 4g/hd today aswell. didnt get a chance to play with it until now, about 6 hours later. Smack dab in the middle was what i thought was a dead pixel. upon further inspection its a particle of dust or whatever. super super annoying. i have to exchange the phone and hope this one doesnt have this problem.
any way of removing this foreign particle w/o voiding anything?

lghorn said:
I've seen other reports of this too. Best to inspect well upon receipt or in store before leaving.
Mine appears to have an issue with the FFC - it looks to be off center to the right. Works fine, but a QC issue for a phone the caliber of this and not impressive for HTC.
Sent from my HTC Glacier using XDA App
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Click to collapse
Mine is the same, but it doesn't bother me.

I got my mt4g yesterday. First thing I did was look for dust under the screen. Had another mt4g on the way within an hour of getting my first one. The bad part is I got my phone direct from Tmobile so I have to wait for it to arrive. On the brightside they did free express this time.

Anyone got any images showing this? I dont see anything on mine but its only a few hours old and I got it late at night and I'm so tired I'm not even inspecting it that much at the moment. Will go over it tomorrow.

i use to work on LCDs. Basically the clean room wasn't that clean when they were putting on the polarized layer. There is not anything practical you can do to fix it.
Anyone know who the OEM for the LCDs are?

never had that problem with any of my htc's
Sent from my HTC Glacier using XDA App

DarkAgent said:
Are we talking about extended warranty here? If so, sorry to burst your bubble, but the regular one year manufacturer's warranty will cover this also -- without having to shell out that extra $6 a month
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Click to collapse
I never buy the extended warranty but I do get insurance. Considering how many times I've used it, it's been worth it.

Trump said:
i use to work on LCDs. Basically the clean room wasn't that clean when they were putting on the polarized layer. There is not anything practical you can do to fix it.
Anyone know who the OEM for the LCDs are?
Click to expand...
Click to collapse
No this is a QC issue. There are gaps between the metal bezel that surrounds the glass and the rubbery material that covers up the sides of the phone. The dust/lint that got under my screen was definitely from the device being in my pocket.
I solved this by getting a nice case from T-Mo ($35 but it's sexy) to cover the exposed area. Haven't had a problem since.

I was going to get a mytouch 4g to play with until the nexus s came out. I played with one at t-mobile store and nothing really impressed me. After reading the mytouch 4g thread it sounds like HTC is still making crappy phones. Sounds like the same N1 issues all over again. We used hairdryer to heat up the glass then press the screen back down. I had to do this will all three of my N1's.

shep211 said:
I was going to get a mytouch 4g to play with until the nexus s came out. I played with one at t-mobile store and nothing really impressed me. After reading the mytouch 4g thread it sounds like HTC is still making crappy phones. Sounds like the same N1 issues all over again. We used hairdryer to heat up the glass then press the screen back down. I had to do this will all three of my N1's.
Click to expand...
Click to collapse
Crappy phone? It's one of the best Android phones out right now. There are a FEW people having issues. Happens with every cell. Guess the MT4G isn't for you. I'm loving it!

I also have found a spec of dust it doesn't bother me but I'm worried that it'll get worse over time
Sent from my HTC Glacier using XDA App

I have the tiniest, most annoying lint particle underneath my screen. As of now it is located far left. Seems as if it could make its way to smack dab in the center of my screen though. Kinda sucks but its so tiny you only notice it in full contrast to a white background if you really focus.

a single grey speck of dust in the top right corner, near the clock. Thought it was a dead pixel, but its there even when the phone is off. can only see it if I look really hard into that spot

Build quality

I'm an HTC fan but this device truly has the worst build quality for a 300$ device. Unacceptable...
Light leakage
Bottom strip adhesive not great
Kickstand located incorrectly
I just played on an Inc2... That is constructed much better... It feels tight, just better physically... This one seems to have been a shoddy job. If it was not for the fact that its rootable and the only lte phone available, it was going back.
Sent from my thunderbolt

Cool story bro!

I think the overall build quality is a step down from my nexus one. But, I didn't get the Tbolt for its build quality...
Sent from my ADR6400L using XDA App

No complaints here. Kickstand works as it should (I will admit it would be nice to be able to charge it while in the kick stand, but the charge port is actually in a pretty ideal location). I really like the soft back of the phone. I keep this thing in my pocket basically 24/7 and there isn't even the *slightest hint* of a scratch anywhere on the screen. I do see the light leakage if you're holding the phone at a certain angle with the buttons lit up...but why would you ever hold the phone at such an angle to begin with?

sublimaze said:
I think the overall build quality is a step down from my nexus one. But, I didn't get the Tbolt for its build quality...
Sent from my ADR6400L using XDA App
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Agreed. The Nexus One set the standard for well built HTC devices. The TB isn't bad, just not as solid as it could have been.

brandogg said:
No complaints here. Kickstand works as it should (I will admit it would be nice to be able to charge it while in the kick stand, but the charge port is actually in a pretty ideal location).
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Click to collapse
I charge mine with the kickstand out sometimes. I just do it in the vertical position =)
Sent from my ADR6400L using XDA

Yeah the construction of the thunderbolt definately could of been ALOT better for the cost of the device. Hell my first 2 bolts the screen was popped out from the frame, and would press down like the BB storm. The side frame near the volume rocker squeaks when you press it (most tbolts do this). The kickstand has been great so far, would be nice if they put the charging port in a different location so you can charge and watch videos landscape mode. Large pieces of debris under the screen visable even under low light conditions. The bleeding can be annoying, but barely visable at times (I know some are worse than others). The Tbolt overall is a good phone, but the build felt kinda rushed and isn't really the prime example of quality from HT.

My Light Leakage was so bad I had it Exchanged plus Really sunken Power Button. My Exchanged one is now Almost Perfect with no leakage. Its a Hit in miss I Guess, Which Sucks.

Brilliant!
Sent from my ADR6400L using XDA App

zetsumeikuro said:
Yeah the construction of the thunderbolt definately could of been ALOT better for the cost of the device. Hell my first 2 bolts the screen was popped out from the frame, and would press down like the BB storm. The side frame near the volume rocker squeaks when you press it (most tbolts do this).
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Click to collapse
I have those problems plus a very badly sinking power button. It's almost to the point where it's unusable. Sometime you have to hit it with your fingernail. VZW won't give me a replacement though since it still technically works...

No problems so far with the power button on mine and otherwise a pretty solid quality phone, though not as carved-from-iron feeling as the Droid X was. That one's my gold standard.

The Thunderbolts build quality is horrible my problems are:
2 dead pixels
Kickstands peeling
Light leakage
Reminds me when I had the EVO minus the peeling kickstands
I wish HTC would take some hardware lessons from Apple

kyrumo71 said:
The Thunderbolts build quality is horrible my problems are:
2 dead pixels
Kickstands peeling
Light leakage
Reminds me when I had the EVO minus the peeling kickstands
I wish HTC would take some hardware lessons from Apple
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Click to collapse
Even Motorola.. my old Droid X was a much classier device.

crazed_z06 said:
Even Motorola.. my old Droid X was a much classier device.
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Click to collapse
Yea this will be my last HTC

kyrumo71 said:
The Thunderbolts build quality is horrible my problems are:
2 dead pixels
Kickstands peeling
Light leakage
Reminds me when I had the EVO minus the peeling kickstands
I wish HTC would take some hardware lessons from Apple
Click to expand...
Click to collapse
Sorry you have had such bad luck go get a replacement. There is absolutely nothing wrong with my phone (i have had it since release day with nothing but a screen protector) except some extremely minor light leakage. Plus I would never go back to a locked boatloader, what a mess.
Sent from my ADR6400L using XDA App

Compared to my aria and incredible
The thunderbolt is probably my best HTC android phone, its got a great build quality.
Who gives a duck about a peeling kickstand? Just peel it off the rest of the way..
No light leakage on my thunderbolt either
My aria and incredible had cases the squeaked when you grabbed them, and they felt cheap because they were so light
The incredible had a plasticy glass on it that bugged me because you could feel it bend at your fingertip
Also the camera lens got cracked and literally fell off it, when I tried to take of the back I ripped it in half
So compared to my previous phones I dont think.I will be having these issues with my thunderbolt
Sent from my ADR6400L using XDA Premium App

miketoasty said:
Sorry you have had such bad luck go get a replacement. There is absolutely nothing wrong with my phone (i have had it since release day with nothing but a screen protector) except some extremely minor light leakage. Plus I would never go back to a locked boatloader, what a mess.
Sent from my ADR6400L using XDA App
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Its past the luck point, Ive had to replace 6-7 HTC devices in a years time, to me light leaks, dead pixels and peeling kickstands are lack of quality control

superchilpil said:
My aria and incredible had cases the squeaked when you grabbed them, and they felt cheap because they were so light
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Click to collapse
My Thunderbolt squeaks when I grab it around the volume rocker :/
Sent from my ADR6400L using XDA App

superchilpil said:
Compared to my aria and incredible
The thunderbolt is probably my best HTC android phone, its got a great build quality.
Who gives a duck about a peeling kickstand? Just peel it off the rest of the way..
No light leakage on my thunderbolt either
My aria and incredible had cases the squeaked when you grabbed them, and they felt cheap because they were so light
The incredible had a plasticy glass on it that bugged me because you could feel it bend at your fingertip
Also the camera lens got cracked and literally fell off it, when I tried to take of the back I ripped it in half
So compared to my previous phones I dont think.I will be having these issues with my thunderbolt
Sent from my ADR6400L using XDA Premium App
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Click to collapse
I wouldnt care so much about the peeling kickstand, but when I have 2 dead pixels and light leakage everything bothers me, maybe my standards are a little high

Nate14 said:
My Thunderbolt squeaks when I grab it around the volume rocker :/
Sent from my ADR6400L using XDA App
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Click to collapse
Mine does too

HTC Sensation problem?

Okay this is really not big deal, but just though I'd tell you guys and ask y'all have the same thing on your sesation phone
When I press the screen hard, but not like its going to damage the screen, when I do, the screen or the back cover casing don't seem to be tight enough that its like loose.
Anyone here has this going on their sensation?
Sent from my HTC Sensation 4G using XDA App

Xcor3 said:
Okay this is really not big deal, but just though I'd tell you guys and ask y'all have the same thing on your sesation phone
When I press the screen hard, but not like its going to damage the screen, when I do, the screen or the back cover casing don't seem to be tight enough that its like loose.
Anyone here has this going on their sensation?
Sent from my HTC Sensation 4G using XDA App
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Why would you want to press the screen hard?

Fire Mars said:
Why would you want to press the screen hard?
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It's not even that. I know what he's talking about. Say you hold the phone and squeeze it slightly, it'll have a little give to it & will creak. Mine does the same thing. It's my only annoyance with the phone.
Sent from my HTC Sensation

Just pressed my screen like you said it. Yeah it does make a little squeak. Like you said its not a big deal. So dnt worry about.
Sent from my HTC Sensation 4G using XDA Premium App

Yes, it is annoying and it bothers me.
Sent from my HTC Sensation 4G using XDA App

I noticed it, but it doesn't really bother me anymore.

open the battery case..put some thin paper in the battery cover..and begone creaking

abuserkadayf said:
open the battery case..put some thin paper in the battery cover..and begone creaking
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Click to collapse
that's about the only thing that'll work. My guess is the extra room is there in case the battery expands for some odd reason. I just block it out of my mind & scream LALALLALALALALALA when it happens.

abuserkadayf said:
open the battery case..put some thin paper in the battery cover..and begone creaking
Click to expand...
Click to collapse
Like in the old motorola ....

Yes, this is a bit annoying.

The louder the creak the better
xnifex said:
that's about the only thing that'll work. My guess is the extra room is there in case the battery expands for some odd reason. I just block it out of my mind & scream LALALLALALALALALA when it happens.
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Click to collapse
They made the battery cover just a little higher than the battery because after years of using your phone and charging your battery, the battery begins to expand. Its to accommodate the expansion of the battery after a year or so of using your phone. Be happy to hear it!

Knucklessg1 said:
They made the battery cover just a little higher than the battery because after years of using your phone and charging your battery, the battery begins to expand. Its to accommodate the expansion of the battery after a year or so of using your phone. Be happy to hear it!
Click to expand...
Click to collapse
Are you sure? It would have to expand quite a bit.
I've put a piece of paper in mine for now, fixes the problem nicely and doesn't affect signal or wifi strength (I was worried it might).
It's a bit ridiculous but I rarely remove the back.

I have it too, not too concerned about it or anything though.
Sent from my HTC Sensation 4G using XDA App

Robboftw said:
Are you sure? It would have to expand quite a bit.
I've put a piece of paper in mine for now, fixes the problem nicely and doesn't affect signal or wifi strength (I was worried it might).
It's a bit ridiculous but I rarely remove the back.
Click to expand...
Click to collapse
You can leave the paper in it for now, but ever 4-5 months or so, pull out the battery and spin it on a flat surface, if it spins, your battery is swelling, which usually comes with age. I'd say after about 1 1/2 years you can buy a new battery if you really need to, but for now, your good!

I'll keep that in mind for the future then, interesting.

Yup I have the issue also. Actually after reading this thread, I wouldn't say its an issue but perhaps a manufacture glitch. Guess we just have to deal with it.

Had this issue with my sensation. When I pressed the bottom right of the screen it creaked and clicked like there was a gap or the battery cover wasn't on the whole way. Funny thing was this started a couple days after having the phone and didn't do this at first. Just exchanged today and new one has no probs atm

Actually for me, the only creaking sound I hear is when I press the buttons on the bottom, especially the home button. But I have to press it kinda hard and towards the bottom left.

mcp2009 said:
Had this issue with my sensation. When I pressed the bottom right of the screen it creaked and clicked like there was a gap or the battery cover wasn't on the whole way. Funny thing was this started a couple days after having the phone and didn't do this at first. Just exchanged today and new one has no probs atm
Click to expand...
Click to collapse
update us in a week if it comes back. Mine started out fine & now has the creaking

I have the black gel skin on mine and I don't have any creaking. That's an option too if you like gel skins. I have to have one. Too worried I'll drop this gorgeous phone.
Sent from my HTC Sensation 4G using XDA Premium App

Glass lifting issue

I returned it like 2 times now and the stupid thing is just falling apart on me every time. What have you guys done to fix it?

Just noticed mine doing this a day or 2 ago, the corner by the home button. It cant really be seen but you can feel it if you push towards the corner or push home decently hard.

Have not had this issue at all.

I have noticed that sometimes when push home button area. I can feel the glass "re-seat" back to where it should be. It's not much movement, but just enought to feel it pop back in. Love this phone, home it lasts another 14 months

This has scared me quite a bit a few days ago, I thought my screen was starting to fall off (it would "re-seat" when I pressed close to the home button, like bdaman80 said)... then I simply removed the sim card cover, and placed it back.
It's probably not the case if you had to return it, and its falling apart for real, for that I have nothing else to say other then, either take it back again, or search ebay for screen replacements to fix it yourself (some even come with the tools necessary).
Godspeed my friend!

I'll wait for it to get fully fubarred first.

Mine is doing it by home button too. Any danger of it coming off totally?
Sent from my Inspire 4G using XDA App

willwalk93 said:
Mine is doing it by home button too. Any danger of it coming off totally?
Sent from my Inspire 4G using XDA App
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Click to collapse
I don't see it coming off completely. Me and a couple of my friends have had the same issue with ours and mine has been doing it for about 4 months now. It hasn't got any worse.

Oh ok good to know! This is the second one because volume switch on the original broke (trust me. It made clockwork interesting with only volume down.) so I didn't want to have to try to send it back. Worse case scenario, I have to buy a new screen and put it in myself. best case scenario, it just bugs us all for the next 15 months until renewal time haha

Mines lifted from the search button just a lil
Sent from my Inspire 4G using xda premium

adam5150 said:
I don't see it coming off completely. Me and a couple of my friends have had the same issue with ours and mine has been doing it for about 4 months now. It hasn't got any worse.
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Click to collapse
This.. (Corner by the Home button)
I got mine a few days after launch and it started doing it about a week later. There were a bunch of threads shortly after launch about it. Mine has not gotten any worse - and the bottom of the screen is even shattered now, has been for about a month. I don't think the screen is going anywhere...

Got mine in November. Haven't had an issue with it. Hopefully I won't.

voyagerfan99 said:
Got mine in November. Haven't had an issue with it. Hopefully I won't.
Click to expand...
Click to collapse
i'm with you here...got mine in Dec....no problems relating to this either

My glass hasn't shown any signs of lifting. Have you tried a mild adhesive (NOT SUPER GLUE) to get it to stay?

nehrou said:
i'm with you here...got mine in Dec....no problems relating to this either
Click to expand...
Click to collapse
Though today I did press near the search button and heard a....crack? Might have just been me but I certainly hope my glass isn't lifting.

I can feel the bottom left corner of mine had a little more give than I would like it to.
Sent from my Inspire 4G using XDA App

voyagerfan99 said:
Though today I did press near the search button and heard a....crack? Might have just been me but I certainly hope my glass isn't lifting.
Click to expand...
Click to collapse
I think what I heard was the bottom cover through my case. I inspected the phone and it seems fine.

So...Yellow screen has left!

Today I noticed that my warm or yellow screen has gotten whiter..not bluer but just whiter! Freakin awesome. Plus I got my ballistics case and it fits perfect.
Sent from my HTC One X using XDA

My One X is one of the few (two) I've seen that wasn't yellowish, but has a small amount of backlight bleed at the bottom right. I wasn't sure about exchanging it in fear of getting a one with a yellowish screen but you're the second person I've read saying this so maybe there is just some run in time. Considering almost every display I've seen has been warm, I'm guessing most in this forum have one like this. Is the the op's experience that of others as well?

asjdwf said:
Today I noticed that my warm or yellow screen has gotten whiter..not bluer but just whiter! Freakin awesome. Plus I got my ballistics case and it fits perfect.
Sent from my HTC One X using XDA
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Click to collapse
Nice. Can't wait to get my case, just got my shipping notice

I've heard the yellowish screen (in general, not just One X) is from the adhesive they use to hold the screen and the glass together, and it just needs time before the yellow tint goes away.

Im noticing the same thing. Screen is looking better and better. Im keeping it full brightness for a while to speed things up since its a bit hotter
Sent from my HTC One X using Tapatalk 2

Product F(RED) said:
I've heard the yellowish screen (in general, not just One X) is from the adhesive they use to hold the screen and the glass together, and it just needs time before it the yellow tint goes away.
Click to expand...
Click to collapse
I remember hearing about this on the iPhone 4

ya happened on my old i4 and 4s

Wow.. I'm noticing this big time too
Sent from my HTC One X using xda premium

When you guys talk about the yellow screen, was the whole screen yellow or just some spots? On mine the bottom right corner its like this spot about the size of a 1 inch semi circle it seems to have a yellower tint then the rest of the screen. It's noticeable on white app screens.
I'm not sure if I should return the phone. Just got it today. Or wait it out and hope I have your guys' luck.
Thanks.

just giving this a quick little bump. It dropped to page two already.

asjdwf said:
Today I noticed that my warm or yellow screen has gotten whiter..not bluer but just whiter! Freakin awesome. Plus I got my ballistics case and it fits perfect.
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
How long have you had the phone mate? Also what wallpaper you were/are using?
Cheers

Just got it last night and in using the one that it comes with
Sent from my HTC One X using XDA

I have noticed that my display is clearer and more white lately too. I thought I was imagining things, but being others here are reporting it also...i guess I am not lol.
Beamed from my Rogers HTC One XL

Lol thought it was just my eyes getting used to it but after a week I do believe it's getting more white the glues must be drying :thumbup:
Sent from my Rooted Hox

GibMcFragger said:
I have noticed that my display is clearer and more white lately too. I thought I was imagining things, but being others here are reporting it also...i guess I am not lol.
Beamed from my Rogers HTC One XL
Click to expand...
Click to collapse
E.Cadro said:
Lol thought it was just my eyes getting used to it but after a week I do believe it's getting more white the glues must be drying :thumbup:
Sent from my Rooted Hox
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Click to collapse
Was yours just warm/yellow overall or just in some spots more than others?

SkizzMcNizz said:
Was yours just warm/yellow overall or just in some spots more than others?
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Click to collapse
More along the bottom especially the right bottom corner but overall I think the whole screen looks better.
Sent from my Rooted Hox

E.Cadro said:
More along the bottom especially the right bottom corner but overall I think the whole screen looks better.
Sent from my Rooted Hox
Click to expand...
Click to collapse
That's exactly where mine is yellowish also. I guess I'll hold out a while. I have 30 days. One quick question. When you say it looks better, does that spot still look a little different from the rest of the display or has it cleared up to where you don't notice it at all?

SkizzMcNizz said:
That's exactly where mine is yellowish also. I guess I'll hold out a while. I have 30 days. One quick question. When you say it looks better, does that spot still look a little different from the rest of the display or has it cleared up to where you don't notice it at all?
Click to expand...
Click to collapse
I can see still see it on a white screen like the settings menu but not as bad as I thought it was originally
Sent from my Rooted Hox

I KEPT TELLING PEOPLE IT WAS THE DAMN ADHESIVE AND NO ONE LISTENED!!!!!! UGH! Rant over.
The white screens didn't come with enough glue, hence screen bleed, now the yellow screens have cured and look fine. GAH
Sorry... I ate pizza, and that makes me gassy, so I get explosive.
EDIT: Some screens out there really do have issues though, so everyone's experience will be different.

vioalas said:
I KEPT TELLING PEOPLE IT WAS THE DAMN ADHESIVE AND NO ONE LISTENED!!!!!! UGH! Rant over.
The white screens didn't come with enough glue, hence screen bleed, now the yellow screens have cured and look fine. GAH
Sorry... I ate pizza, and that makes me gassy, so I get explosive.
Click to expand...
Click to collapse
There was definitely something wrong with mine. I decided to go into AT&T today just to take a look at the One X's there and compare mine and out of the three on display there, and the two I saw yesterday at a different store where I bought mine, none had any yellow "spots". Now just so you know, my screen didn't have a "warm" display with a yellowish tint. Most of the display was bright white except for a small spot on the bottom right. It reminded me of the pictures of the iPhones that had the adhesive problem where there were noticeable "spots". I talked to the rep and was gonna wait to see if it would dry and go away since I only just bought the phone yesterday, but he said he would go to the back and get another white one and open it up to see if it was any better. The screen on that was perfect. A noticeable difference from the one with the "yellow spot". So, long story short, he swapped out my phone.
P.S. I understand what you are saying. The "warmer" looking screens are starting to get "cooler", but I honestly think my original one wasn't in that category per se. It was nice of the rep to let me swap it out. Depends on who you get I guess.