Database Info

Dust Under the Screen

Well, guess what? My MT4G is about five hours old and there is already a spec of dust under the screen. On the phone with T-Mobile right now to do a swap. Why can't HTC figure out this dust issue? How hard is it to glue a phone together?
Update: T-Mobile had no problem swapping it for a brand new device because it was so new. Even after that dust under the screen is covered under the one year warranty.

I would just return it, I doubt that many have this problem.
Sent from my HTC Glacier using XDA App

Arcadia310 said:
I would just return it, I doubt that many have this problem.
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
A new one is on the way. I'm hoping this is not like my Nexus. Either way, that's what warranties are for.

AndroidAppCritic said:
A new one is on the way. I'm hoping this is not like my Nexus. Either way, that's what warranties are for.
Click to expand...
Click to collapse
Are we talking about extended warranty here? If so, sorry to burst your bubble, but the regular one year manufacturer's warranty will cover this also -- without having to shell out that extra $6 a month

I had grey specks under my screen and I made her the exchange the phone.. the sales girl (a teen ager!) said she didnt see anything, but when I showed it to her in the sun she said "I would never notice that" (like I as being anal! LOL!)
It was the WHITE version...

I've seen other reports of this too. Best to inspect well upon receipt or in store before leaving.
Mine appears to have an issue with the FFC - it looks to be off center to the right. Works fine, but a QC issue for a phone the caliber of this and not impressive for HTC.
Sent from my HTC Glacier using XDA App

I had a single spec of dust under the screen, upper left corner. the girl in the store saw it as soon as I showed a white screen. exchanged it for a new one right in the store, no questions asked.
manufacturing defect? I guess. hope the screen doesn't have some gap that allows in lint because I carry the thing in my pocket all the time.

yep...got a mytouch 4g/hd today aswell. didnt get a chance to play with it until now, about 6 hours later. Smack dab in the middle was what i thought was a dead pixel. upon further inspection its a particle of dust or whatever. super super annoying. i have to exchange the phone and hope this one doesnt have this problem.
any way of removing this foreign particle w/o voiding anything?

lghorn said:
I've seen other reports of this too. Best to inspect well upon receipt or in store before leaving.
Mine appears to have an issue with the FFC - it looks to be off center to the right. Works fine, but a QC issue for a phone the caliber of this and not impressive for HTC.
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
Mine is the same, but it doesn't bother me.

I got my mt4g yesterday. First thing I did was look for dust under the screen. Had another mt4g on the way within an hour of getting my first one. The bad part is I got my phone direct from Tmobile so I have to wait for it to arrive. On the brightside they did free express this time.

Anyone got any images showing this? I dont see anything on mine but its only a few hours old and I got it late at night and I'm so tired I'm not even inspecting it that much at the moment. Will go over it tomorrow.

i use to work on LCDs. Basically the clean room wasn't that clean when they were putting on the polarized layer. There is not anything practical you can do to fix it.
Anyone know who the OEM for the LCDs are?

never had that problem with any of my htc's
Sent from my HTC Glacier using XDA App

DarkAgent said:
Are we talking about extended warranty here? If so, sorry to burst your bubble, but the regular one year manufacturer's warranty will cover this also -- without having to shell out that extra $6 a month
Click to expand...
Click to collapse
I never buy the extended warranty but I do get insurance. Considering how many times I've used it, it's been worth it.

Trump said:
i use to work on LCDs. Basically the clean room wasn't that clean when they were putting on the polarized layer. There is not anything practical you can do to fix it.
Anyone know who the OEM for the LCDs are?
Click to expand...
Click to collapse
No this is a QC issue. There are gaps between the metal bezel that surrounds the glass and the rubbery material that covers up the sides of the phone. The dust/lint that got under my screen was definitely from the device being in my pocket.
I solved this by getting a nice case from T-Mo ($35 but it's sexy) to cover the exposed area. Haven't had a problem since.

I was going to get a mytouch 4g to play with until the nexus s came out. I played with one at t-mobile store and nothing really impressed me. After reading the mytouch 4g thread it sounds like HTC is still making crappy phones. Sounds like the same N1 issues all over again. We used hairdryer to heat up the glass then press the screen back down. I had to do this will all three of my N1's.

shep211 said:
I was going to get a mytouch 4g to play with until the nexus s came out. I played with one at t-mobile store and nothing really impressed me. After reading the mytouch 4g thread it sounds like HTC is still making crappy phones. Sounds like the same N1 issues all over again. We used hairdryer to heat up the glass then press the screen back down. I had to do this will all three of my N1's.
Click to expand...
Click to collapse
Crappy phone? It's one of the best Android phones out right now. There are a FEW people having issues. Happens with every cell. Guess the MT4G isn't for you. I'm loving it!

I also have found a spec of dust it doesn't bother me but I'm worried that it'll get worse over time
Sent from my HTC Glacier using XDA App

I have the tiniest, most annoying lint particle underneath my screen. As of now it is located far left. Seems as if it could make its way to smack dab in the center of my screen though. Kinda sucks but its so tiny you only notice it in full contrast to a white background if you really focus.

a single grey speck of dust in the top right corner, near the clock. Thought it was a dead pixel, but its there even when the phone is off. can only see it if I look really hard into that spot

[Q] Build Quality

Hello NS Owners,
Does your NS squeek when you apply slight pressure on the plastic at the side of the volume rocker?
Mine does and it annoys mei! For €470 it should be a solid build. I'm just wondering if I got a bad one or are they all like this. I don't really want to stuff it with paper!
Thanks

Nope. I've had two, neither squeeked.
Sent from my Nexus S using Tapatalk

Keithod said:
Hello NS Owners,
Does your NS squeek when you apply slight pressure on the plastic at the side of the volume rocker?
Mine does and it annoys mei! For €470 it should be a solid build. I'm just wondering if I got a bad one or are they all like this. I don't really want to stuff it with paper!
Thanks
Click to expand...
Click to collapse
Look man, this is what you get with Samsung. You cant expect a solid build when 95% of their hardware is plastic. HTC or Apple on the other hand, they reason why their phones have such good build quality is because they're made out of solid metal (typically aluminum) and glass. Yeah, my volume buttons are wiggly and squeaky if i push them against the plastic bezel too. I have learned to live with it. It's just how Samsung works.

Thanks
Okay thank you both for your input. I think I will contact Samsung. Even if they won't do anything for me, at least they might take note of the complaint.

Keithod said:
Okay thank you both for your input. I think I will contact Samsung. Even if they won't do anything for me, at least they might take note of the complaint.
Click to expand...
Click to collapse
Better than nothing for sure, but all in all, I hope they don't make the next Nexus phone... :/

Mines doesn't squeak. I think it probably would eventually if you keep removing the battery cover. I try not to remove mines.
I honestly do not have a problem with the plastic build because its light and I love to lay down in bed holding my phone over my face. My old myTouch 4g had superb build quality, but was just too heavy to hold for long periods.
Sent from my Nexus S using XDA Premium App

ztm.000 said:
HTC or Apple on the other hand, they reason why their phones have such good build quality is because they're made out of solid metal (typically aluminum) and glass.
Click to expand...
Click to collapse
HTC? Have you every touched a HD2? Or seen the screen coming apart on an EVO? HTC is no curve setter, and i personally would put them in the same class as samsung, other than the newest phones coming out recently.

Keithod said:
Hello NS Owners,
Does your NS squeek when you apply slight pressure on the plastic at the side of the volume rocker?
Mine does and it annoys mei! For €470 it should be a solid build. I'm just wondering if I got a bad one or are they all like this. I don't really want to stuff it with paper!
Thanks
Click to expand...
Click to collapse
Why do you mention price?
Seriously, its not expensive or anything
And to answer your question: No

dario3040 said:
Why do you mention price?
Seriously, its not expensive or anything
And to answer your question: No
Click to expand...
Click to collapse
To some people $470 is a lot of money. You do not know the next man's situation.
Sent from my Nexus S using XDA Premium App

Mine wiggles but I fiddle with volume a lot. I figure it's normal. Handled iPhones with wiggly buttons too.
Sent from my NexUD S using Tapatalk

i use a pop case and it covers the volume rockers pretty well. easier to press with it on... if that helps, probably not.
but i dont notice it sqeaking before i put the case on

mhaedo said:
Nope. I've had two, neither squeeked.
Sent from my Nexus S using Tapatalk
Click to expand...
Click to collapse
Funny, I've owned 2, and they both of them had buttons that squeaked/rattled. But like another user said, I put a case on them, and it doesn't squeak any more - the case puts just enough tension on them to keep them from rattling in place.

dario3040 said:
Why do you mention price?
Seriously, its not expensive or anything
And to answer your question: No
Click to expand...
Click to collapse
I'm very happy that you have so much money. If ever you feel the need to make your pockets a bit lighter then I'll gladly help you out.
And to everyone else:
It's not the buttons that squeak. It's where the back cover "touches" the buttons. It's almost like the back cover isn't clipping on properly so it moves a little bit and then it squeaks. I've tried using a silicon cover but that had no effect... I wish that they used the Samsung Wave design for the Nexus S. That phone was solid as a rock.

Build quality

I'm an HTC fan but this device truly has the worst build quality for a 300$ device. Unacceptable...
Light leakage
Bottom strip adhesive not great
Kickstand located incorrectly
I just played on an Inc2... That is constructed much better... It feels tight, just better physically... This one seems to have been a shoddy job. If it was not for the fact that its rootable and the only lte phone available, it was going back.
Sent from my thunderbolt

Cool story bro!

I think the overall build quality is a step down from my nexus one. But, I didn't get the Tbolt for its build quality...
Sent from my ADR6400L using XDA App

No complaints here. Kickstand works as it should (I will admit it would be nice to be able to charge it while in the kick stand, but the charge port is actually in a pretty ideal location). I really like the soft back of the phone. I keep this thing in my pocket basically 24/7 and there isn't even the *slightest hint* of a scratch anywhere on the screen. I do see the light leakage if you're holding the phone at a certain angle with the buttons lit up...but why would you ever hold the phone at such an angle to begin with?

sublimaze said:
I think the overall build quality is a step down from my nexus one. But, I didn't get the Tbolt for its build quality...
Sent from my ADR6400L using XDA App
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Click to collapse
Agreed. The Nexus One set the standard for well built HTC devices. The TB isn't bad, just not as solid as it could have been.

brandogg said:
No complaints here. Kickstand works as it should (I will admit it would be nice to be able to charge it while in the kick stand, but the charge port is actually in a pretty ideal location).
Click to expand...
Click to collapse
I charge mine with the kickstand out sometimes. I just do it in the vertical position =)
Sent from my ADR6400L using XDA

Yeah the construction of the thunderbolt definately could of been ALOT better for the cost of the device. Hell my first 2 bolts the screen was popped out from the frame, and would press down like the BB storm. The side frame near the volume rocker squeaks when you press it (most tbolts do this). The kickstand has been great so far, would be nice if they put the charging port in a different location so you can charge and watch videos landscape mode. Large pieces of debris under the screen visable even under low light conditions. The bleeding can be annoying, but barely visable at times (I know some are worse than others). The Tbolt overall is a good phone, but the build felt kinda rushed and isn't really the prime example of quality from HT.

My Light Leakage was so bad I had it Exchanged plus Really sunken Power Button. My Exchanged one is now Almost Perfect with no leakage. Its a Hit in miss I Guess, Which Sucks.

Brilliant!
Sent from my ADR6400L using XDA App

zetsumeikuro said:
Yeah the construction of the thunderbolt definately could of been ALOT better for the cost of the device. Hell my first 2 bolts the screen was popped out from the frame, and would press down like the BB storm. The side frame near the volume rocker squeaks when you press it (most tbolts do this).
Click to expand...
Click to collapse
I have those problems plus a very badly sinking power button. It's almost to the point where it's unusable. Sometime you have to hit it with your fingernail. VZW won't give me a replacement though since it still technically works...

No problems so far with the power button on mine and otherwise a pretty solid quality phone, though not as carved-from-iron feeling as the Droid X was. That one's my gold standard.

The Thunderbolts build quality is horrible my problems are:
2 dead pixels
Kickstands peeling
Light leakage
Reminds me when I had the EVO minus the peeling kickstands
I wish HTC would take some hardware lessons from Apple

kyrumo71 said:
The Thunderbolts build quality is horrible my problems are:
2 dead pixels
Kickstands peeling
Light leakage
Reminds me when I had the EVO minus the peeling kickstands
I wish HTC would take some hardware lessons from Apple
Click to expand...
Click to collapse
Even Motorola.. my old Droid X was a much classier device.

crazed_z06 said:
Even Motorola.. my old Droid X was a much classier device.
Click to expand...
Click to collapse
Yea this will be my last HTC

kyrumo71 said:
The Thunderbolts build quality is horrible my problems are:
2 dead pixels
Kickstands peeling
Light leakage
Reminds me when I had the EVO minus the peeling kickstands
I wish HTC would take some hardware lessons from Apple
Click to expand...
Click to collapse
Sorry you have had such bad luck go get a replacement. There is absolutely nothing wrong with my phone (i have had it since release day with nothing but a screen protector) except some extremely minor light leakage. Plus I would never go back to a locked boatloader, what a mess.
Sent from my ADR6400L using XDA App

Compared to my aria and incredible
The thunderbolt is probably my best HTC android phone, its got a great build quality.
Who gives a duck about a peeling kickstand? Just peel it off the rest of the way..
No light leakage on my thunderbolt either
My aria and incredible had cases the squeaked when you grabbed them, and they felt cheap because they were so light
The incredible had a plasticy glass on it that bugged me because you could feel it bend at your fingertip
Also the camera lens got cracked and literally fell off it, when I tried to take of the back I ripped it in half
So compared to my previous phones I dont think.I will be having these issues with my thunderbolt
Sent from my ADR6400L using XDA Premium App

miketoasty said:
Sorry you have had such bad luck go get a replacement. There is absolutely nothing wrong with my phone (i have had it since release day with nothing but a screen protector) except some extremely minor light leakage. Plus I would never go back to a locked boatloader, what a mess.
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
Its past the luck point, Ive had to replace 6-7 HTC devices in a years time, to me light leaks, dead pixels and peeling kickstands are lack of quality control

superchilpil said:
My aria and incredible had cases the squeaked when you grabbed them, and they felt cheap because they were so light
Click to expand...
Click to collapse
My Thunderbolt squeaks when I grab it around the volume rocker :/
Sent from my ADR6400L using XDA App

superchilpil said:
Compared to my aria and incredible
The thunderbolt is probably my best HTC android phone, its got a great build quality.
Who gives a duck about a peeling kickstand? Just peel it off the rest of the way..
No light leakage on my thunderbolt either
My aria and incredible had cases the squeaked when you grabbed them, and they felt cheap because they were so light
The incredible had a plasticy glass on it that bugged me because you could feel it bend at your fingertip
Also the camera lens got cracked and literally fell off it, when I tried to take of the back I ripped it in half
So compared to my previous phones I dont think.I will be having these issues with my thunderbolt
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
I wouldnt care so much about the peeling kickstand, but when I have 2 dead pixels and light leakage everything bothers me, maybe my standards are a little high

Nate14 said:
My Thunderbolt squeaks when I grab it around the volume rocker :/
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
Mine does too

Starting to hate this phone build quality...

On my second one it continually manages to get huge specs of dirt under the screen.
The screen its self is starting to become unglued, when I press certain parts of the screen I can feel it lift and raise.
The most outer part of the camera glass wiggles when I put my finger on it.
I've already replaced it once due to a dead pixel, what do I do now?
Sent from my Desire HD using Tapatalk

Looks like u got a bad piece. Get it exchanged again.

diablo009 said:
Looks like u got a bad piece. Get it exchanged again.
Click to expand...
Click to collapse
I thought your only allowed one exchange? And the second has to be paid for?
The first time I went in I literally had to argue with a rep and the manager for an hour because they couldn't see what I was talking about.
Sent from my Desire HD using Tapatalk

Nope, all devices are covered by a 1 year warranty. You may not be able to exchange it at the store but you should be able to do it thru AT&T Warranty. I should know, I went thru 5 or 6 Samsung Captivates...

noobfail said:
I thought your only allowed one exchange? And the second has to be paid for?
The first time I went in I literally had to argue with a rep and the manager for an hour because they couldn't see what I was talking about.
Sent from my Desire HD using Tapatalk
Click to expand...
Click to collapse
<30 days -- at the store
> 30 days and < 1 year -- at&t warranty store
I got my captivate exchanged 3 times to get a piece without the sleep death issues... all at warranty store.

pkley said:
Nope, all devices are covered by a 1 year warranty. You may not be able to exchange it at the store but you should be able to do it thru AT&T Warranty. I should know, I went thru 5 or 6 Samsung Captivates...
Click to expand...
Click to collapse
There is actually a tech support store not to far from me, I may just take it to them instead of the actual sales store
Sent from my Desire HD using Tapatalk

noobfail said:
There is actually a tech support store not to far from me, I may just take it to them instead of the actual sales store
Sent from my Desire HD using Tapatalk
Click to expand...
Click to collapse
If I were you, I would first call up AT&T and let them tell me to take to warranty center.

Maybe thats the place I went to before a warranty store, I replaced my captivate there twice
Sent from my Desire HD using Tapatalk

Mine has been fine for a few months. So ill second you found a couple bad eggs. After like 4 months every thing is fine, except I no longer have to fight with the battery door.
Sent from my HTC Desire HD using XDA Premium App

My first run Inspire(1 wk after release) is rock solid. No dust under the screen, no wiggles.

I love mine, but definitely has some quality problems.
First one had bad speaker.
Second one had camera that would not focus.
Third one works great. Has dust though...

Mine is perfectly fine. You should buy some accessories for it.
Sent from my Desire HD using XDA App

Mine's being very sturdy. I do have a bit of dust under the screen, but it's almost unnoticeable. Beyond that, I've dropped this phone from about 2-3 feet onto concrete or stone 3-4 times and I don't have anything more than a few superficial dings on the corners, and a small chip in the screen at the bottom (it doesn't hamper performance in any way imaginable so I don't care). I do hate the battery door. THAT was a horrible design flaw.

salixman said:
Mine's being very sturdy. I do have a bit of dust under the screen, but it's almost unnoticeable. Beyond that, I've dropped this phone from about 2-3 feet onto concrete or stone 3-4 times and I don't have anything more than a few superficial dings on the corners, and a small chip in the screen at the bottom (it doesn't hamper performance in any way imaginable so I don't care). I do hate the battery door. THAT was a horrible design flaw.
Click to expand...
Click to collapse
I suggest you find a case that can cover that chip if at all possible. I can tell you from previous experience that is where you will get a cracked screen from. I've had two htc phones where I got a chip on the edge of the screen then dropped it and ended up with a cracked screen.
Sent through the power of Cthulhu.

Agreed the phone is fantastic in every way for me except I truly hate that battery cover.

mike6a said:
Agreed the phone is fantastic in every way for me except I truly hate that battery cover.
Click to expand...
Click to collapse
my build quality is amazing. no dirt under the screen, and 2 1mm scratches on screen. no dust under screen, no camera issues (hard/software). no drops either. love the phone!!
as for the battery cover, slip your fingernail in behind the volume rocker and pry it open. opens in a jiffy!

Dang dude, that really bites. Sounds like they are giving you refurbished phones or something. Try and exchange it, the phone itself is great once you get a brand new one.

JohnnyChuttz said:
My first run Inspire(1 wk after release) is rock solid. No dust under the screen, no wiggles.
Click to expand...
Click to collapse
Release date Feb 13th 2011, I got mine Mar 5th 2011.

I've had mine for two months. No case, no screen protector. No dust or screen separation. And now I'm a pro at the battery door. It's too bad some people have had to do multiple exchanges, i would be pretty unhappy no matter how great the phone was!
Sent from my Desire HD using Tapatalk

Nice tip that does make it a little easier, now what about the sim card cover it can be even worse, any tips on that one.

screen loose ?

hi everyone, i have a quick question.
i noticed yesterday that my screen was starting to come loose on the top corner of my phone, i could push it back in and within 10 min it was back out. (this also happened on my htc inspire)
i returned the phone to at&t and my new one is more solid but i do notice that it does push in the bezel a tiny bit also on all corners and sides.
do i have another bad phone? is anyone else seeing this with there phone?
thx for the help

it flexes a bit with light pressure, but if the problem is severe or impedes the use of the phone, then return/exchange it.

my first phone was fine at first but then the right corner popped out about a 16th of an inch from the back case and the other side was fine. the phone was still fine to use though.
i am wondering if the tiny bit of flex around the edge is normal or if mine will eventually work loose again.

Mine is a bit creaky around the top and bottom but I dont think it is worth taking back for

I exchanged my first HOX because of this. It started in one corner and then quickly spread to three.
Sent from my HTC One X using xda premium

_MetalHead_ said:
I exchanged my first HOX because of this. It started in one corner and then quickly spread to three.
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
how is the new one does the screen push in at all around the edges? my new one does slightly also do you mind letting me know what rev the build is. min is rev.2 on my box label.
thx

New one is rock solid. That rev2 is most likely just the packaging. The different hardware versions are HT23, HT24, etc... Mine is an HT24.
Sent from my HTC One X using xda premium

My HT 24 creaks a bit on the bottom, but I'm not going to worry about it.

gunnyman said:
My HT 24 creaks a bit on the bottom, but I'm not going to worry about it.
Click to expand...
Click to collapse
Same. I don't press hard enough for it to be an issue really.
Sent from my HTC One X using xda premium

Interesting, I just did a warranty exchange for the bottom of the screen popping away from the casing.
Sent from my HTC One X using Tapatalk 2

Ironically, this is how you take the phone apart.

gunnyman said:
Ironically, this is how you take the phone apart.
Click to expand...
Click to collapse
the screen is coming off the black metal bezel, don't you remove the bezel and screen as one piece when removing the back casing?
i guess if it does happen again i can just peel off the screen and glue it back down to the metal casing.

plastik46 said:
the screen is coming off the black metal bezel, don't you remove the bezel and screen as one piece when removing the back casing?
i guess if it does happen again i can just peel off the screen and glue it back down to the metal casing.
Click to expand...
Click to collapse
The one X is taken apart by popping the entire device out of the unibody plastic The screen is actually screwed down onto the phone
http://www.techrepublic.com/blog/cr...rnal-design-that-isnt-diy-repair-friendly/594

gunnyman said:
Ironically, this is how you take the phone apart.
Click to expand...
Click to collapse
If only I knew then what I know now...

You really wouldn't want to put glue on your phone .. I would make at&t take it back and give you a replacement
Sent from my Wcx infused HOX

_MetalHead_ said:
If only I knew then what I know now...
Click to expand...
Click to collapse
RIP Clicky...

gunnyman said:
The one X is taken apart by popping the entire device out of the unibody plastic The screen is actually screwed down onto the phone
http://www.techrepublic.com/blog/cr...rnal-design-that-isnt-diy-repair-friendly/594
Click to expand...
Click to collapse
actually the glass and the lcd are glued to the metal casing inside. the mainboards are screwed to the other side of the metal casing. as seen in the video.
http://www.youtube.com/watch?v=ceHw6mezG60

robertmoore208 said:
You really wouldn't want to put glue on your phone .. I would make at&t take it back and give you a replacement
Sent from my Wcx infused HOX
Click to expand...
Click to collapse
i'v done this to my old inspire already (same issue). you would do this if you replaced a broken screen. i fear if i return it to at&t again i will just get another unit with the same problems like before. i think alot of htc phones have this issue but most people are not as anal as i am and do not notice

gunnyman said:
RIP Clicky...
Click to expand...
Click to collapse
I'm actually very happy with my current HOX so it was all worth it lol

I guess there are many who have never had issues with the glass , or hell anything for that matter .. I'm included... You could take it back and give your replacement a good test while still in store , and if you glue your phone and something else happens to go wrong ... Good luck trying to explain that
Sent from my Wcx infused HOX