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Dust Under the Screen

Well, guess what? My MT4G is about five hours old and there is already a spec of dust under the screen. On the phone with T-Mobile right now to do a swap. Why can't HTC figure out this dust issue? How hard is it to glue a phone together?
Update: T-Mobile had no problem swapping it for a brand new device because it was so new. Even after that dust under the screen is covered under the one year warranty.

I would just return it, I doubt that many have this problem.
Sent from my HTC Glacier using XDA App

Arcadia310 said:
I would just return it, I doubt that many have this problem.
Sent from my HTC Glacier using XDA App
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A new one is on the way. I'm hoping this is not like my Nexus. Either way, that's what warranties are for.

AndroidAppCritic said:
A new one is on the way. I'm hoping this is not like my Nexus. Either way, that's what warranties are for.
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Click to collapse
Are we talking about extended warranty here? If so, sorry to burst your bubble, but the regular one year manufacturer's warranty will cover this also -- without having to shell out that extra $6 a month

I had grey specks under my screen and I made her the exchange the phone.. the sales girl (a teen ager!) said she didnt see anything, but when I showed it to her in the sun she said "I would never notice that" (like I as being anal! LOL!)
It was the WHITE version...

I've seen other reports of this too. Best to inspect well upon receipt or in store before leaving.
Mine appears to have an issue with the FFC - it looks to be off center to the right. Works fine, but a QC issue for a phone the caliber of this and not impressive for HTC.
Sent from my HTC Glacier using XDA App

I had a single spec of dust under the screen, upper left corner. the girl in the store saw it as soon as I showed a white screen. exchanged it for a new one right in the store, no questions asked.
manufacturing defect? I guess. hope the screen doesn't have some gap that allows in lint because I carry the thing in my pocket all the time.

yep...got a mytouch 4g/hd today aswell. didnt get a chance to play with it until now, about 6 hours later. Smack dab in the middle was what i thought was a dead pixel. upon further inspection its a particle of dust or whatever. super super annoying. i have to exchange the phone and hope this one doesnt have this problem.
any way of removing this foreign particle w/o voiding anything?

lghorn said:
I've seen other reports of this too. Best to inspect well upon receipt or in store before leaving.
Mine appears to have an issue with the FFC - it looks to be off center to the right. Works fine, but a QC issue for a phone the caliber of this and not impressive for HTC.
Sent from my HTC Glacier using XDA App
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Click to collapse
Mine is the same, but it doesn't bother me.

I got my mt4g yesterday. First thing I did was look for dust under the screen. Had another mt4g on the way within an hour of getting my first one. The bad part is I got my phone direct from Tmobile so I have to wait for it to arrive. On the brightside they did free express this time.

Anyone got any images showing this? I dont see anything on mine but its only a few hours old and I got it late at night and I'm so tired I'm not even inspecting it that much at the moment. Will go over it tomorrow.

i use to work on LCDs. Basically the clean room wasn't that clean when they were putting on the polarized layer. There is not anything practical you can do to fix it.
Anyone know who the OEM for the LCDs are?

never had that problem with any of my htc's
Sent from my HTC Glacier using XDA App

DarkAgent said:
Are we talking about extended warranty here? If so, sorry to burst your bubble, but the regular one year manufacturer's warranty will cover this also -- without having to shell out that extra $6 a month
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Click to collapse
I never buy the extended warranty but I do get insurance. Considering how many times I've used it, it's been worth it.

Trump said:
i use to work on LCDs. Basically the clean room wasn't that clean when they were putting on the polarized layer. There is not anything practical you can do to fix it.
Anyone know who the OEM for the LCDs are?
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No this is a QC issue. There are gaps between the metal bezel that surrounds the glass and the rubbery material that covers up the sides of the phone. The dust/lint that got under my screen was definitely from the device being in my pocket.
I solved this by getting a nice case from T-Mo ($35 but it's sexy) to cover the exposed area. Haven't had a problem since.

I was going to get a mytouch 4g to play with until the nexus s came out. I played with one at t-mobile store and nothing really impressed me. After reading the mytouch 4g thread it sounds like HTC is still making crappy phones. Sounds like the same N1 issues all over again. We used hairdryer to heat up the glass then press the screen back down. I had to do this will all three of my N1's.

shep211 said:
I was going to get a mytouch 4g to play with until the nexus s came out. I played with one at t-mobile store and nothing really impressed me. After reading the mytouch 4g thread it sounds like HTC is still making crappy phones. Sounds like the same N1 issues all over again. We used hairdryer to heat up the glass then press the screen back down. I had to do this will all three of my N1's.
Click to expand...
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Crappy phone? It's one of the best Android phones out right now. There are a FEW people having issues. Happens with every cell. Guess the MT4G isn't for you. I'm loving it!

I also have found a spec of dust it doesn't bother me but I'm worried that it'll get worse over time
Sent from my HTC Glacier using XDA App

I have the tiniest, most annoying lint particle underneath my screen. As of now it is located far left. Seems as if it could make its way to smack dab in the center of my screen though. Kinda sucks but its so tiny you only notice it in full contrast to a white background if you really focus.

a single grey speck of dust in the top right corner, near the clock. Thought it was a dead pixel, but its there even when the phone is off. can only see it if I look really hard into that spot

Oleophobic coating, eh?

The evidence, after a week...
I can't say that's not disappointing. Has yours worn off?

same thing here after 2 weeks

mine has not worn off [yet]. still looks great.

Glad i put a screen protector on mine the minute i took it out of the box.. that looks bad.. id deff take mine back if it started doing that..

You guys aren't using any strong solvents to clean your devices are you? (even though technically, it shouldn't be dissolving)

Mine still looks great too had it since launch

Wow that sicks. I have had mine since launch and have no problem. Making me want to buy a zagg though after seeing this post

There was a thread about this a while back, This should NOT be happening and you should exchange your device

nexus14 said:
You guys aren't using any strong solvents to clean your devices are you? (even though technically, it shouldn't be dissolving)
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Nope, I'm just using my hand or a soft cloth that came with my iPhone way back when. No liquid whatsoever.
slowz3r said:
There was a thread about this a while back, This should NOT be happening and you should exchange your device
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I agree. The problem we now have is, well, if I go back and exchange, what potential problems will the next phone have? In all honesty, the smudging is not an issue when the screen is on. What the heck..I'll replace it tmrw

allen099 said:
I agree. The problem we now have is, well, if I go back and exchange, what potential problems will the next phone have? In all honesty, the smudging is not an issue when the screen is on. What the heck..I'll replace it tmrw
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this issue seems isolated, my phones screen is nothing but pristine, but really it cant hurt to exchange

Been dreading this happening but mine seems fine so far after cleaning regularly with micro fibre cloth.
I can't say my phone has had heavy use though, hasn't even been out of the house yet!

mine is still pristine I just use the nexus 1 pouch. Every time I slide it out its perfect.
Sent from my Nexus S using XDA App

junkiehyjinx said:
mine is still pristine I just use the nexus 1 pouch. Every time I slide it out its perfect.
Sent from my Nexus S using XDA App
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How well does this fit the nexus s? I'd like something similar, the pouch I used for the dhd was just brilliant but I've not seen an equivalent yet for the nexus s.

Fits perfect for me.
Sent from my Nexus S using XDA App

I tried my N1 pouch on the NS... the NS is just too big for it. When I slide the N1 pouch over the NS, it's so tight that the volume buttons are being pressed as I put it on. Oh and it sticks out a bit at the bottom lol.

I use my old g1 pouch. Fits perfectly.
Sent from my Nexus S

No wearing off of the coating on mine. Heck, I didn't even know the phone had the oleophobic coating. Glad to see it does. My phone is constantly in my hand being used since first day of launch.
Sounds like you have a defective one.
junkiehyjinx said:
mine is still pristine I just use the nexus 1 pouch. Every time I slide it out its perfect.
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Click to collapse
Hey, good idea. I think I used to put my i9000 Galaxy S into the N1 pouch, but it was just a bit of a stretch. I may try to find the N1 pouch for that added protection in the pocket against keys and change.

Why worry about a pouch? I had one for my N1 and it worked great! But then I learned of BestSkinsEver. The one for the NS is perfect, it even covers up the camera lens! There is no spot uncovered and exposed to the possibility of damage from keys, change, whatever. Take a look at the pics. Cant even tell its on.

seriouslyjeff said:
Why worry about a pouch? I had one for my N1 and it worked great! But then I learned of BestSkinsEver. The one for the NS is perfect, it even covers up the camera lens! There is no spot uncovered and exposed to the possibility of damage from keys, change, whatever. Take a look at the pics. Cant even tell its on.
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Wow, this looks really nice. I am not exchanging my phone, waiting for a new one to come in just because an alleged coating on the screen.
Sent from my Nexus S using XDA App

Why worry about a pouch? I had one for my N1 and it worked great! But then I learned of BestSkinsEver. The one for the NS is perfect, it even covers up the camera lens! There is no spot uncovered and exposed to the possibility of damage from keys, change, whatever. Take a look at the pics. Cant even tell its on.
EDIT: Sorry double post!

[Q] Build Quality

Hello NS Owners,
Does your NS squeek when you apply slight pressure on the plastic at the side of the volume rocker?
Mine does and it annoys mei! For €470 it should be a solid build. I'm just wondering if I got a bad one or are they all like this. I don't really want to stuff it with paper!
Thanks

Nope. I've had two, neither squeeked.
Sent from my Nexus S using Tapatalk

Keithod said:
Hello NS Owners,
Does your NS squeek when you apply slight pressure on the plastic at the side of the volume rocker?
Mine does and it annoys mei! For €470 it should be a solid build. I'm just wondering if I got a bad one or are they all like this. I don't really want to stuff it with paper!
Thanks
Click to expand...
Click to collapse
Look man, this is what you get with Samsung. You cant expect a solid build when 95% of their hardware is plastic. HTC or Apple on the other hand, they reason why their phones have such good build quality is because they're made out of solid metal (typically aluminum) and glass. Yeah, my volume buttons are wiggly and squeaky if i push them against the plastic bezel too. I have learned to live with it. It's just how Samsung works.

Thanks
Okay thank you both for your input. I think I will contact Samsung. Even if they won't do anything for me, at least they might take note of the complaint.

Keithod said:
Okay thank you both for your input. I think I will contact Samsung. Even if they won't do anything for me, at least they might take note of the complaint.
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Click to collapse
Better than nothing for sure, but all in all, I hope they don't make the next Nexus phone... :/

Mines doesn't squeak. I think it probably would eventually if you keep removing the battery cover. I try not to remove mines.
I honestly do not have a problem with the plastic build because its light and I love to lay down in bed holding my phone over my face. My old myTouch 4g had superb build quality, but was just too heavy to hold for long periods.
Sent from my Nexus S using XDA Premium App

ztm.000 said:
HTC or Apple on the other hand, they reason why their phones have such good build quality is because they're made out of solid metal (typically aluminum) and glass.
Click to expand...
Click to collapse
HTC? Have you every touched a HD2? Or seen the screen coming apart on an EVO? HTC is no curve setter, and i personally would put them in the same class as samsung, other than the newest phones coming out recently.

Keithod said:
Hello NS Owners,
Does your NS squeek when you apply slight pressure on the plastic at the side of the volume rocker?
Mine does and it annoys mei! For €470 it should be a solid build. I'm just wondering if I got a bad one or are they all like this. I don't really want to stuff it with paper!
Thanks
Click to expand...
Click to collapse
Why do you mention price?
Seriously, its not expensive or anything
And to answer your question: No

dario3040 said:
Why do you mention price?
Seriously, its not expensive or anything
And to answer your question: No
Click to expand...
Click to collapse
To some people $470 is a lot of money. You do not know the next man's situation.
Sent from my Nexus S using XDA Premium App

Mine wiggles but I fiddle with volume a lot. I figure it's normal. Handled iPhones with wiggly buttons too.
Sent from my NexUD S using Tapatalk

i use a pop case and it covers the volume rockers pretty well. easier to press with it on... if that helps, probably not.
but i dont notice it sqeaking before i put the case on

mhaedo said:
Nope. I've had two, neither squeeked.
Sent from my Nexus S using Tapatalk
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Funny, I've owned 2, and they both of them had buttons that squeaked/rattled. But like another user said, I put a case on them, and it doesn't squeak any more - the case puts just enough tension on them to keep them from rattling in place.

dario3040 said:
Why do you mention price?
Seriously, its not expensive or anything
And to answer your question: No
Click to expand...
Click to collapse
I'm very happy that you have so much money. If ever you feel the need to make your pockets a bit lighter then I'll gladly help you out.
And to everyone else:
It's not the buttons that squeak. It's where the back cover "touches" the buttons. It's almost like the back cover isn't clipping on properly so it moves a little bit and then it squeaks. I've tried using a silicon cover but that had no effect... I wish that they used the Samsung Wave design for the Nexus S. That phone was solid as a rock.

HTC Sensation problem?

Okay this is really not big deal, but just though I'd tell you guys and ask y'all have the same thing on your sesation phone
When I press the screen hard, but not like its going to damage the screen, when I do, the screen or the back cover casing don't seem to be tight enough that its like loose.
Anyone here has this going on their sensation?
Sent from my HTC Sensation 4G using XDA App

Xcor3 said:
Okay this is really not big deal, but just though I'd tell you guys and ask y'all have the same thing on your sesation phone
When I press the screen hard, but not like its going to damage the screen, when I do, the screen or the back cover casing don't seem to be tight enough that its like loose.
Anyone here has this going on their sensation?
Sent from my HTC Sensation 4G using XDA App
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Why would you want to press the screen hard?

Fire Mars said:
Why would you want to press the screen hard?
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It's not even that. I know what he's talking about. Say you hold the phone and squeeze it slightly, it'll have a little give to it & will creak. Mine does the same thing. It's my only annoyance with the phone.
Sent from my HTC Sensation

Just pressed my screen like you said it. Yeah it does make a little squeak. Like you said its not a big deal. So dnt worry about.
Sent from my HTC Sensation 4G using XDA Premium App

Yes, it is annoying and it bothers me.
Sent from my HTC Sensation 4G using XDA App

I noticed it, but it doesn't really bother me anymore.

open the battery case..put some thin paper in the battery cover..and begone creaking

abuserkadayf said:
open the battery case..put some thin paper in the battery cover..and begone creaking
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Click to collapse
that's about the only thing that'll work. My guess is the extra room is there in case the battery expands for some odd reason. I just block it out of my mind & scream LALALLALALALALALA when it happens.

abuserkadayf said:
open the battery case..put some thin paper in the battery cover..and begone creaking
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Click to collapse
Like in the old motorola ....

Yes, this is a bit annoying.

The louder the creak the better
xnifex said:
that's about the only thing that'll work. My guess is the extra room is there in case the battery expands for some odd reason. I just block it out of my mind & scream LALALLALALALALALA when it happens.
Click to expand...
Click to collapse
They made the battery cover just a little higher than the battery because after years of using your phone and charging your battery, the battery begins to expand. Its to accommodate the expansion of the battery after a year or so of using your phone. Be happy to hear it!

Knucklessg1 said:
They made the battery cover just a little higher than the battery because after years of using your phone and charging your battery, the battery begins to expand. Its to accommodate the expansion of the battery after a year or so of using your phone. Be happy to hear it!
Click to expand...
Click to collapse
Are you sure? It would have to expand quite a bit.
I've put a piece of paper in mine for now, fixes the problem nicely and doesn't affect signal or wifi strength (I was worried it might).
It's a bit ridiculous but I rarely remove the back.

I have it too, not too concerned about it or anything though.
Sent from my HTC Sensation 4G using XDA App

Robboftw said:
Are you sure? It would have to expand quite a bit.
I've put a piece of paper in mine for now, fixes the problem nicely and doesn't affect signal or wifi strength (I was worried it might).
It's a bit ridiculous but I rarely remove the back.
Click to expand...
Click to collapse
You can leave the paper in it for now, but ever 4-5 months or so, pull out the battery and spin it on a flat surface, if it spins, your battery is swelling, which usually comes with age. I'd say after about 1 1/2 years you can buy a new battery if you really need to, but for now, your good!

I'll keep that in mind for the future then, interesting.

Yup I have the issue also. Actually after reading this thread, I wouldn't say its an issue but perhaps a manufacture glitch. Guess we just have to deal with it.

Had this issue with my sensation. When I pressed the bottom right of the screen it creaked and clicked like there was a gap or the battery cover wasn't on the whole way. Funny thing was this started a couple days after having the phone and didn't do this at first. Just exchanged today and new one has no probs atm

Actually for me, the only creaking sound I hear is when I press the buttons on the bottom, especially the home button. But I have to press it kinda hard and towards the bottom left.

mcp2009 said:
Had this issue with my sensation. When I pressed the bottom right of the screen it creaked and clicked like there was a gap or the battery cover wasn't on the whole way. Funny thing was this started a couple days after having the phone and didn't do this at first. Just exchanged today and new one has no probs atm
Click to expand...
Click to collapse
update us in a week if it comes back. Mine started out fine & now has the creaking

I have the black gel skin on mine and I don't have any creaking. That's an option too if you like gel skins. I have to have one. Too worried I'll drop this gorgeous phone.
Sent from my HTC Sensation 4G using XDA Premium App

Starting to hate this phone build quality...

On my second one it continually manages to get huge specs of dirt under the screen.
The screen its self is starting to become unglued, when I press certain parts of the screen I can feel it lift and raise.
The most outer part of the camera glass wiggles when I put my finger on it.
I've already replaced it once due to a dead pixel, what do I do now?
Sent from my Desire HD using Tapatalk

Looks like u got a bad piece. Get it exchanged again.

diablo009 said:
Looks like u got a bad piece. Get it exchanged again.
Click to expand...
Click to collapse
I thought your only allowed one exchange? And the second has to be paid for?
The first time I went in I literally had to argue with a rep and the manager for an hour because they couldn't see what I was talking about.
Sent from my Desire HD using Tapatalk

Nope, all devices are covered by a 1 year warranty. You may not be able to exchange it at the store but you should be able to do it thru AT&T Warranty. I should know, I went thru 5 or 6 Samsung Captivates...

noobfail said:
I thought your only allowed one exchange? And the second has to be paid for?
The first time I went in I literally had to argue with a rep and the manager for an hour because they couldn't see what I was talking about.
Sent from my Desire HD using Tapatalk
Click to expand...
Click to collapse
<30 days -- at the store
> 30 days and < 1 year -- at&t warranty store
I got my captivate exchanged 3 times to get a piece without the sleep death issues... all at warranty store.

pkley said:
Nope, all devices are covered by a 1 year warranty. You may not be able to exchange it at the store but you should be able to do it thru AT&T Warranty. I should know, I went thru 5 or 6 Samsung Captivates...
Click to expand...
Click to collapse
There is actually a tech support store not to far from me, I may just take it to them instead of the actual sales store
Sent from my Desire HD using Tapatalk

noobfail said:
There is actually a tech support store not to far from me, I may just take it to them instead of the actual sales store
Sent from my Desire HD using Tapatalk
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Click to collapse
If I were you, I would first call up AT&T and let them tell me to take to warranty center.

Maybe thats the place I went to before a warranty store, I replaced my captivate there twice
Sent from my Desire HD using Tapatalk

Mine has been fine for a few months. So ill second you found a couple bad eggs. After like 4 months every thing is fine, except I no longer have to fight with the battery door.
Sent from my HTC Desire HD using XDA Premium App

My first run Inspire(1 wk after release) is rock solid. No dust under the screen, no wiggles.

I love mine, but definitely has some quality problems.
First one had bad speaker.
Second one had camera that would not focus.
Third one works great. Has dust though...

Mine is perfectly fine. You should buy some accessories for it.
Sent from my Desire HD using XDA App

Mine's being very sturdy. I do have a bit of dust under the screen, but it's almost unnoticeable. Beyond that, I've dropped this phone from about 2-3 feet onto concrete or stone 3-4 times and I don't have anything more than a few superficial dings on the corners, and a small chip in the screen at the bottom (it doesn't hamper performance in any way imaginable so I don't care). I do hate the battery door. THAT was a horrible design flaw.

salixman said:
Mine's being very sturdy. I do have a bit of dust under the screen, but it's almost unnoticeable. Beyond that, I've dropped this phone from about 2-3 feet onto concrete or stone 3-4 times and I don't have anything more than a few superficial dings on the corners, and a small chip in the screen at the bottom (it doesn't hamper performance in any way imaginable so I don't care). I do hate the battery door. THAT was a horrible design flaw.
Click to expand...
Click to collapse
I suggest you find a case that can cover that chip if at all possible. I can tell you from previous experience that is where you will get a cracked screen from. I've had two htc phones where I got a chip on the edge of the screen then dropped it and ended up with a cracked screen.
Sent through the power of Cthulhu.

Agreed the phone is fantastic in every way for me except I truly hate that battery cover.

mike6a said:
Agreed the phone is fantastic in every way for me except I truly hate that battery cover.
Click to expand...
Click to collapse
my build quality is amazing. no dirt under the screen, and 2 1mm scratches on screen. no dust under screen, no camera issues (hard/software). no drops either. love the phone!!
as for the battery cover, slip your fingernail in behind the volume rocker and pry it open. opens in a jiffy!

Dang dude, that really bites. Sounds like they are giving you refurbished phones or something. Try and exchange it, the phone itself is great once you get a brand new one.

JohnnyChuttz said:
My first run Inspire(1 wk after release) is rock solid. No dust under the screen, no wiggles.
Click to expand...
Click to collapse
Release date Feb 13th 2011, I got mine Mar 5th 2011.

I've had mine for two months. No case, no screen protector. No dust or screen separation. And now I'm a pro at the battery door. It's too bad some people have had to do multiple exchanges, i would be pretty unhappy no matter how great the phone was!
Sent from my Desire HD using Tapatalk

Nice tip that does make it a little easier, now what about the sim card cover it can be even worse, any tips on that one.