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Dust Under the Screen

Well, guess what? My MT4G is about five hours old and there is already a spec of dust under the screen. On the phone with T-Mobile right now to do a swap. Why can't HTC figure out this dust issue? How hard is it to glue a phone together?
Update: T-Mobile had no problem swapping it for a brand new device because it was so new. Even after that dust under the screen is covered under the one year warranty.

I would just return it, I doubt that many have this problem.
Sent from my HTC Glacier using XDA App

Arcadia310 said:
I would just return it, I doubt that many have this problem.
Sent from my HTC Glacier using XDA App
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A new one is on the way. I'm hoping this is not like my Nexus. Either way, that's what warranties are for.

AndroidAppCritic said:
A new one is on the way. I'm hoping this is not like my Nexus. Either way, that's what warranties are for.
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Are we talking about extended warranty here? If so, sorry to burst your bubble, but the regular one year manufacturer's warranty will cover this also -- without having to shell out that extra $6 a month

I had grey specks under my screen and I made her the exchange the phone.. the sales girl (a teen ager!) said she didnt see anything, but when I showed it to her in the sun she said "I would never notice that" (like I as being anal! LOL!)
It was the WHITE version...

I've seen other reports of this too. Best to inspect well upon receipt or in store before leaving.
Mine appears to have an issue with the FFC - it looks to be off center to the right. Works fine, but a QC issue for a phone the caliber of this and not impressive for HTC.
Sent from my HTC Glacier using XDA App

I had a single spec of dust under the screen, upper left corner. the girl in the store saw it as soon as I showed a white screen. exchanged it for a new one right in the store, no questions asked.
manufacturing defect? I guess. hope the screen doesn't have some gap that allows in lint because I carry the thing in my pocket all the time.

yep...got a mytouch 4g/hd today aswell. didnt get a chance to play with it until now, about 6 hours later. Smack dab in the middle was what i thought was a dead pixel. upon further inspection its a particle of dust or whatever. super super annoying. i have to exchange the phone and hope this one doesnt have this problem.
any way of removing this foreign particle w/o voiding anything?

lghorn said:
I've seen other reports of this too. Best to inspect well upon receipt or in store before leaving.
Mine appears to have an issue with the FFC - it looks to be off center to the right. Works fine, but a QC issue for a phone the caliber of this and not impressive for HTC.
Sent from my HTC Glacier using XDA App
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Mine is the same, but it doesn't bother me.

I got my mt4g yesterday. First thing I did was look for dust under the screen. Had another mt4g on the way within an hour of getting my first one. The bad part is I got my phone direct from Tmobile so I have to wait for it to arrive. On the brightside they did free express this time.

Anyone got any images showing this? I dont see anything on mine but its only a few hours old and I got it late at night and I'm so tired I'm not even inspecting it that much at the moment. Will go over it tomorrow.

i use to work on LCDs. Basically the clean room wasn't that clean when they were putting on the polarized layer. There is not anything practical you can do to fix it.
Anyone know who the OEM for the LCDs are?

never had that problem with any of my htc's
Sent from my HTC Glacier using XDA App

DarkAgent said:
Are we talking about extended warranty here? If so, sorry to burst your bubble, but the regular one year manufacturer's warranty will cover this also -- without having to shell out that extra $6 a month
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I never buy the extended warranty but I do get insurance. Considering how many times I've used it, it's been worth it.

Trump said:
i use to work on LCDs. Basically the clean room wasn't that clean when they were putting on the polarized layer. There is not anything practical you can do to fix it.
Anyone know who the OEM for the LCDs are?
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No this is a QC issue. There are gaps between the metal bezel that surrounds the glass and the rubbery material that covers up the sides of the phone. The dust/lint that got under my screen was definitely from the device being in my pocket.
I solved this by getting a nice case from T-Mo ($35 but it's sexy) to cover the exposed area. Haven't had a problem since.

I was going to get a mytouch 4g to play with until the nexus s came out. I played with one at t-mobile store and nothing really impressed me. After reading the mytouch 4g thread it sounds like HTC is still making crappy phones. Sounds like the same N1 issues all over again. We used hairdryer to heat up the glass then press the screen back down. I had to do this will all three of my N1's.

shep211 said:
I was going to get a mytouch 4g to play with until the nexus s came out. I played with one at t-mobile store and nothing really impressed me. After reading the mytouch 4g thread it sounds like HTC is still making crappy phones. Sounds like the same N1 issues all over again. We used hairdryer to heat up the glass then press the screen back down. I had to do this will all three of my N1's.
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Crappy phone? It's one of the best Android phones out right now. There are a FEW people having issues. Happens with every cell. Guess the MT4G isn't for you. I'm loving it!

I also have found a spec of dust it doesn't bother me but I'm worried that it'll get worse over time
Sent from my HTC Glacier using XDA App

I have the tiniest, most annoying lint particle underneath my screen. As of now it is located far left. Seems as if it could make its way to smack dab in the center of my screen though. Kinda sucks but its so tiny you only notice it in full contrast to a white background if you really focus.

a single grey speck of dust in the top right corner, near the clock. Thought it was a dead pixel, but its there even when the phone is off. can only see it if I look really hard into that spot

Thunderbolt Silicone Fix or seal

Hey gang I put together a how to on how to Fix the light leak and seal the screen on the thunderbolt. Hope this helps some of those with issues.
http://www.youtube.com/watch?v=Fh3pBnW4_Po

Very cool
Sent from my ADR6400L using XDA App

nice idea, and I already have ultra black and baby wipes at home!
-Sent from my ADR6400L using XDA App

Interesting. Does your phone leak light around the edges though? I just checked and mine does not.

andydumi said:
Interesting. Does your phone leak light around the edges though? I just checked and mine does not.
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both of my thunderbolts did leak light on the bottom under the soft keys. It was like little dots of white light.

I guess I got lucky. My tbolt hasnt had any issues really. The only place i can see light is when i tilt my phone down, i can see it under the buttons but when looking at it from a normal angle i cant see it at all.

Same here. Only when I tilt and look down under the keys.
Sent from my ADR6400L using XDA Premium App

Funzy32 said:
Same here. Only when I tilt and look down under the keys.
Sent from my ADR6400L using XDA Premium App
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I get no light leaks at all. Don't know what the problem is?

athorax said:
I guess I got lucky. My tbolt hasnt had any issues really. The only place i can see light is when i tilt my phone down, i can see it under the buttons but when looking at it from a normal angle i cant see it at all.
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I'm not sure that is not what the OP is referring to. I cannot see any light under the buttons no matter how much I tilt the phone.
Sent from my ADR6400L using XDA App

spimonkey34 said:
I'm not sure that is not what the OP is referring to. I cannot see any light under the buttons no matter how much I tilt the phone.
Sent from my ADR6400L using XDA App
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When the buttons light up, tilt and look towards them. You can only see it when the buttons are lite up.

cshannon said:
When the buttons light up, tilt and look towards them. You can only see it when the buttons are lite up.
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I don't have any light there, even when looking a pitch black room.
Sent from my ADR6400L using XDA App

Thanks for this post. I went ahead and did this, it was a small light leak on my phone around the bottom so I just used the silicone around the bottom and used a little bit extra around the corner where the search button is and then just sat there putting some pressure on that section to hopefully seal up the screen a little better. Now it looks perfect and I have no leak, so I don't need to worry about dust getting inside!
Thanks dude!

I think i will be trying this out sometime this weekend.

Mine has the aforementioned light towards the bottom edge of the glass, although it doesn't really bother me enough to do something like this to fix it.

cshannon said:
When the buttons light up, tilt and look towards them. You can only see it when the buttons are lite up.
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I think its important to mention to look from the screen direction towards the buttons, not from the bottom of the phone towards the buttons.
Mine also shows two lights when I do that, but nothing on the bottom edge where the OP solution would fix it.

I would bet this voids your warranty

duowing said:
Thanks for this post. I went ahead and did this, it was a small light leak on my phone around the bottom so I just used the silicone around the bottom and used a little bit extra around the corner where the search button is and then just sat there putting some pressure on that section to hopefully seal up the screen a little better. Now it looks perfect and I have no leak, so I don't need to worry about dust getting inside!
Thanks dude!
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Glad it worked for you.
As for warranty, it could possibly void your warranty but only if the tech sees it. You dont want to tell them that you did this! I did it on my 1st thunderbolt and then noticed that I had a dead pixel on the screen. I exchanged it for a new one without issue and the tech didnt notice that i had done anything with mine. I was careful not to get the silicone into the speaker grill or buttons so the fix actually looked stock. If I handed you my phone you would not know that I had done this fix unless I told you what to look for.
Personally I think that they should have done this at the factory to begin with.

I know for this some people might rather return the phone, but everything else seems to be perfect for me. GPS seems to be working good, no dead pixels, etc so doing this was alot better than putting it back to stock S-On, unrooted, and getting another and possibly having the same problem or more.

Why bother. The phone has to be tilted any who.
Sent From Rooted Stock Rom Thunderbolt

I see those 2 little lights when I tilt the phone. Booting up is also slow. Takes 2 minutes to get to the home screen. 2.3 is coming. Hoping that cures everything including NFL mobile not being compatible
Sent from my ADR6400L using XDA Premium App

HTC Sensation problem?

Okay this is really not big deal, but just though I'd tell you guys and ask y'all have the same thing on your sesation phone
When I press the screen hard, but not like its going to damage the screen, when I do, the screen or the back cover casing don't seem to be tight enough that its like loose.
Anyone here has this going on their sensation?
Sent from my HTC Sensation 4G using XDA App

Xcor3 said:
Okay this is really not big deal, but just though I'd tell you guys and ask y'all have the same thing on your sesation phone
When I press the screen hard, but not like its going to damage the screen, when I do, the screen or the back cover casing don't seem to be tight enough that its like loose.
Anyone here has this going on their sensation?
Sent from my HTC Sensation 4G using XDA App
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Why would you want to press the screen hard?

Fire Mars said:
Why would you want to press the screen hard?
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It's not even that. I know what he's talking about. Say you hold the phone and squeeze it slightly, it'll have a little give to it & will creak. Mine does the same thing. It's my only annoyance with the phone.
Sent from my HTC Sensation

Just pressed my screen like you said it. Yeah it does make a little squeak. Like you said its not a big deal. So dnt worry about.
Sent from my HTC Sensation 4G using XDA Premium App

Yes, it is annoying and it bothers me.
Sent from my HTC Sensation 4G using XDA App

I noticed it, but it doesn't really bother me anymore.

open the battery case..put some thin paper in the battery cover..and begone creaking

abuserkadayf said:
open the battery case..put some thin paper in the battery cover..and begone creaking
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that's about the only thing that'll work. My guess is the extra room is there in case the battery expands for some odd reason. I just block it out of my mind & scream LALALLALALALALALA when it happens.

abuserkadayf said:
open the battery case..put some thin paper in the battery cover..and begone creaking
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Like in the old motorola ....

Yes, this is a bit annoying.

The louder the creak the better
xnifex said:
that's about the only thing that'll work. My guess is the extra room is there in case the battery expands for some odd reason. I just block it out of my mind & scream LALALLALALALALALA when it happens.
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They made the battery cover just a little higher than the battery because after years of using your phone and charging your battery, the battery begins to expand. Its to accommodate the expansion of the battery after a year or so of using your phone. Be happy to hear it!

Knucklessg1 said:
They made the battery cover just a little higher than the battery because after years of using your phone and charging your battery, the battery begins to expand. Its to accommodate the expansion of the battery after a year or so of using your phone. Be happy to hear it!
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Are you sure? It would have to expand quite a bit.
I've put a piece of paper in mine for now, fixes the problem nicely and doesn't affect signal or wifi strength (I was worried it might).
It's a bit ridiculous but I rarely remove the back.

I have it too, not too concerned about it or anything though.
Sent from my HTC Sensation 4G using XDA App

Robboftw said:
Are you sure? It would have to expand quite a bit.
I've put a piece of paper in mine for now, fixes the problem nicely and doesn't affect signal or wifi strength (I was worried it might).
It's a bit ridiculous but I rarely remove the back.
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You can leave the paper in it for now, but ever 4-5 months or so, pull out the battery and spin it on a flat surface, if it spins, your battery is swelling, which usually comes with age. I'd say after about 1 1/2 years you can buy a new battery if you really need to, but for now, your good!

I'll keep that in mind for the future then, interesting.

Yup I have the issue also. Actually after reading this thread, I wouldn't say its an issue but perhaps a manufacture glitch. Guess we just have to deal with it.

Had this issue with my sensation. When I pressed the bottom right of the screen it creaked and clicked like there was a gap or the battery cover wasn't on the whole way. Funny thing was this started a couple days after having the phone and didn't do this at first. Just exchanged today and new one has no probs atm

Actually for me, the only creaking sound I hear is when I press the buttons on the bottom, especially the home button. But I have to press it kinda hard and towards the bottom left.

mcp2009 said:
Had this issue with my sensation. When I pressed the bottom right of the screen it creaked and clicked like there was a gap or the battery cover wasn't on the whole way. Funny thing was this started a couple days after having the phone and didn't do this at first. Just exchanged today and new one has no probs atm
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update us in a week if it comes back. Mine started out fine & now has the creaking

I have the black gel skin on mine and I don't have any creaking. That's an option too if you like gel skins. I have to have one. Too worried I'll drop this gorgeous phone.
Sent from my HTC Sensation 4G using XDA Premium App

Starting to hate this phone build quality...

On my second one it continually manages to get huge specs of dirt under the screen.
The screen its self is starting to become unglued, when I press certain parts of the screen I can feel it lift and raise.
The most outer part of the camera glass wiggles when I put my finger on it.
I've already replaced it once due to a dead pixel, what do I do now?
Sent from my Desire HD using Tapatalk

Looks like u got a bad piece. Get it exchanged again.

diablo009 said:
Looks like u got a bad piece. Get it exchanged again.
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I thought your only allowed one exchange? And the second has to be paid for?
The first time I went in I literally had to argue with a rep and the manager for an hour because they couldn't see what I was talking about.
Sent from my Desire HD using Tapatalk

Nope, all devices are covered by a 1 year warranty. You may not be able to exchange it at the store but you should be able to do it thru AT&T Warranty. I should know, I went thru 5 or 6 Samsung Captivates...

noobfail said:
I thought your only allowed one exchange? And the second has to be paid for?
The first time I went in I literally had to argue with a rep and the manager for an hour because they couldn't see what I was talking about.
Sent from my Desire HD using Tapatalk
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<30 days -- at the store
> 30 days and < 1 year -- at&t warranty store
I got my captivate exchanged 3 times to get a piece without the sleep death issues... all at warranty store.

pkley said:
Nope, all devices are covered by a 1 year warranty. You may not be able to exchange it at the store but you should be able to do it thru AT&T Warranty. I should know, I went thru 5 or 6 Samsung Captivates...
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There is actually a tech support store not to far from me, I may just take it to them instead of the actual sales store
Sent from my Desire HD using Tapatalk

noobfail said:
There is actually a tech support store not to far from me, I may just take it to them instead of the actual sales store
Sent from my Desire HD using Tapatalk
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If I were you, I would first call up AT&T and let them tell me to take to warranty center.

Maybe thats the place I went to before a warranty store, I replaced my captivate there twice
Sent from my Desire HD using Tapatalk

Mine has been fine for a few months. So ill second you found a couple bad eggs. After like 4 months every thing is fine, except I no longer have to fight with the battery door.
Sent from my HTC Desire HD using XDA Premium App

My first run Inspire(1 wk after release) is rock solid. No dust under the screen, no wiggles.

I love mine, but definitely has some quality problems.
First one had bad speaker.
Second one had camera that would not focus.
Third one works great. Has dust though...

Mine is perfectly fine. You should buy some accessories for it.
Sent from my Desire HD using XDA App

Mine's being very sturdy. I do have a bit of dust under the screen, but it's almost unnoticeable. Beyond that, I've dropped this phone from about 2-3 feet onto concrete or stone 3-4 times and I don't have anything more than a few superficial dings on the corners, and a small chip in the screen at the bottom (it doesn't hamper performance in any way imaginable so I don't care). I do hate the battery door. THAT was a horrible design flaw.

salixman said:
Mine's being very sturdy. I do have a bit of dust under the screen, but it's almost unnoticeable. Beyond that, I've dropped this phone from about 2-3 feet onto concrete or stone 3-4 times and I don't have anything more than a few superficial dings on the corners, and a small chip in the screen at the bottom (it doesn't hamper performance in any way imaginable so I don't care). I do hate the battery door. THAT was a horrible design flaw.
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I suggest you find a case that can cover that chip if at all possible. I can tell you from previous experience that is where you will get a cracked screen from. I've had two htc phones where I got a chip on the edge of the screen then dropped it and ended up with a cracked screen.
Sent through the power of Cthulhu.

Agreed the phone is fantastic in every way for me except I truly hate that battery cover.

mike6a said:
Agreed the phone is fantastic in every way for me except I truly hate that battery cover.
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Click to collapse
my build quality is amazing. no dirt under the screen, and 2 1mm scratches on screen. no dust under screen, no camera issues (hard/software). no drops either. love the phone!!
as for the battery cover, slip your fingernail in behind the volume rocker and pry it open. opens in a jiffy!

Dang dude, that really bites. Sounds like they are giving you refurbished phones or something. Try and exchange it, the phone itself is great once you get a brand new one.

JohnnyChuttz said:
My first run Inspire(1 wk after release) is rock solid. No dust under the screen, no wiggles.
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Release date Feb 13th 2011, I got mine Mar 5th 2011.

I've had mine for two months. No case, no screen protector. No dust or screen separation. And now I'm a pro at the battery door. It's too bad some people have had to do multiple exchanges, i would be pretty unhappy no matter how great the phone was!
Sent from my Desire HD using Tapatalk

Nice tip that does make it a little easier, now what about the sim card cover it can be even worse, any tips on that one.

[Q] i think my screen is defective.

My screen looks amazing, all the colors look well saturated, etc no ghosting that i know of. but there is one issue.. whenever i press on the right bottom corner the digitizer actually presses on the LCD and makes that weird magnitized look when you would press on a new TV LCD or laptop LCD.. if you have a laptop or new tv you should know what i mean lol. This exact thing happened on my old HD7 with the same size screen. i seem to have problems with phones with 4.3" screens lol. ive had every mytouch phone from htc and the g1 and none have had this problem. even my atrix didnt have this problem and its a piece of poo.
Does anyone else have this issue? i mean its not a HUGE issue since you never really press down the right bottom corner but still. it bugs the crap out of me knowing its there. i would hate to send it back and wait weeks without a phone too =/ i bought it from ebay for $270 used with scratches lol so i wonder if they dropped it or something.
another weird thing is when i take it out of the battery case the problem is even worse because the phone case is kinda loose so the screen pushes into the case? i might buy a case mate case and see if it stops the problem..
also, where the problem is.. the screen colors are still perfect. its just when i press in that area. id be fine with it if the problem didnt get worse. it did on my HD7 though

Just the way its made unfortunately. Case isn't gonna make a difference. What worked for me (not completely. gone but significantly reduced) was put a little piece Of paper in the case is that corner and ever since I haven't seen it. You have to press pretty hard to see it. Hope that helps.
Sent from my Sensation using XDA App

ikrispyyy said:
Just the way its made unfortunately. Case isn't gonna make a difference. What worked for me (not completely. gone but significantly reduced) was put a little piece Of paper in the case is that corner and ever since I haven't seen it. You have to press pretty hard to see it. Hope that helps.
Sent from my Sensation using XDA App
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thanks for reply. glad to see im not the only one with the problem though! i will have to try it, just a small piece on the right side or what? well i thought the case would work because it has part that cover the front. i know it wouldnt make the problem go away but it would make me or other people no able to press there.
http://casematecdn.shopvisible.com/getDynamicImage.aspx?path=htcsensationPOP-WHT2.jpg&w=385&h=385

No problems for me. Try contacting the guy you bought it from, the ebay seller.

arzbhatia said:
No problems for me. Try contacting the guy you bought it from, the ebay seller.
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well he put the phone is in "fair condition" so im sure there isnt anything i can do about it xD probably send it back to tmo but i dont feel like waiting over a week to get my phone
this is what i bought http://www.ebay.com/itm/230710086476?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1497.l2649