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Well, guess what? My MT4G is about five hours old and there is already a spec of dust under the screen. On the phone with T-Mobile right now to do a swap. Why can't HTC figure out this dust issue? How hard is it to glue a phone together?
Update: T-Mobile had no problem swapping it for a brand new device because it was so new. Even after that dust under the screen is covered under the one year warranty.
I would just return it, I doubt that many have this problem.
Sent from my HTC Glacier using XDA App
Arcadia310 said:
I would just return it, I doubt that many have this problem.
Sent from my HTC Glacier using XDA App
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A new one is on the way. I'm hoping this is not like my Nexus. Either way, that's what warranties are for.
AndroidAppCritic said:
A new one is on the way. I'm hoping this is not like my Nexus. Either way, that's what warranties are for.
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Are we talking about extended warranty here? If so, sorry to burst your bubble, but the regular one year manufacturer's warranty will cover this also -- without having to shell out that extra $6 a month
I had grey specks under my screen and I made her the exchange the phone.. the sales girl (a teen ager!) said she didnt see anything, but when I showed it to her in the sun she said "I would never notice that" (like I as being anal! LOL!)
It was the WHITE version...
I've seen other reports of this too. Best to inspect well upon receipt or in store before leaving.
Mine appears to have an issue with the FFC - it looks to be off center to the right. Works fine, but a QC issue for a phone the caliber of this and not impressive for HTC.
Sent from my HTC Glacier using XDA App
I had a single spec of dust under the screen, upper left corner. the girl in the store saw it as soon as I showed a white screen. exchanged it for a new one right in the store, no questions asked.
manufacturing defect? I guess. hope the screen doesn't have some gap that allows in lint because I carry the thing in my pocket all the time.
yep...got a mytouch 4g/hd today aswell. didnt get a chance to play with it until now, about 6 hours later. Smack dab in the middle was what i thought was a dead pixel. upon further inspection its a particle of dust or whatever. super super annoying. i have to exchange the phone and hope this one doesnt have this problem.
any way of removing this foreign particle w/o voiding anything?
lghorn said:
I've seen other reports of this too. Best to inspect well upon receipt or in store before leaving.
Mine appears to have an issue with the FFC - it looks to be off center to the right. Works fine, but a QC issue for a phone the caliber of this and not impressive for HTC.
Sent from my HTC Glacier using XDA App
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Mine is the same, but it doesn't bother me.
I got my mt4g yesterday. First thing I did was look for dust under the screen. Had another mt4g on the way within an hour of getting my first one. The bad part is I got my phone direct from Tmobile so I have to wait for it to arrive. On the brightside they did free express this time.
Anyone got any images showing this? I dont see anything on mine but its only a few hours old and I got it late at night and I'm so tired I'm not even inspecting it that much at the moment. Will go over it tomorrow.
i use to work on LCDs. Basically the clean room wasn't that clean when they were putting on the polarized layer. There is not anything practical you can do to fix it.
Anyone know who the OEM for the LCDs are?
never had that problem with any of my htc's
Sent from my HTC Glacier using XDA App
DarkAgent said:
Are we talking about extended warranty here? If so, sorry to burst your bubble, but the regular one year manufacturer's warranty will cover this also -- without having to shell out that extra $6 a month
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I never buy the extended warranty but I do get insurance. Considering how many times I've used it, it's been worth it.
Trump said:
i use to work on LCDs. Basically the clean room wasn't that clean when they were putting on the polarized layer. There is not anything practical you can do to fix it.
Anyone know who the OEM for the LCDs are?
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No this is a QC issue. There are gaps between the metal bezel that surrounds the glass and the rubbery material that covers up the sides of the phone. The dust/lint that got under my screen was definitely from the device being in my pocket.
I solved this by getting a nice case from T-Mo ($35 but it's sexy) to cover the exposed area. Haven't had a problem since.
I was going to get a mytouch 4g to play with until the nexus s came out. I played with one at t-mobile store and nothing really impressed me. After reading the mytouch 4g thread it sounds like HTC is still making crappy phones. Sounds like the same N1 issues all over again. We used hairdryer to heat up the glass then press the screen back down. I had to do this will all three of my N1's.
shep211 said:
I was going to get a mytouch 4g to play with until the nexus s came out. I played with one at t-mobile store and nothing really impressed me. After reading the mytouch 4g thread it sounds like HTC is still making crappy phones. Sounds like the same N1 issues all over again. We used hairdryer to heat up the glass then press the screen back down. I had to do this will all three of my N1's.
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Crappy phone? It's one of the best Android phones out right now. There are a FEW people having issues. Happens with every cell. Guess the MT4G isn't for you. I'm loving it!
I also have found a spec of dust it doesn't bother me but I'm worried that it'll get worse over time
Sent from my HTC Glacier using XDA App
I have the tiniest, most annoying lint particle underneath my screen. As of now it is located far left. Seems as if it could make its way to smack dab in the center of my screen though. Kinda sucks but its so tiny you only notice it in full contrast to a white background if you really focus.
a single grey speck of dust in the top right corner, near the clock. Thought it was a dead pixel, but its there even when the phone is off. can only see it if I look really hard into that spot
I can't find this out using search so here's my question.
I bought a MyTouch 4G dirt cheap knowing the camera doesn't work. The app starts and you get a dimly lit black screen. Did the reset, different SD card etc.
HTC is willing to take the unit in under warranty repair.
While packaging it up I noticed what looked like a couple of very small dots that would not rub off on the upper corner of the display. I think now that they are on the inside of the glass which leads me to believe moisture.
I can't post the picture of the battery (due to being a newbie) but the indicator on it is kinda like red and black. Are they white like most other batteries under normal conditions?
Does anyone know where the indicators are on this phone and what they should look like?
I'm on the hook for 39.00 + shipping if they don't repair it as a "triage fee" and I'd rather not waste my time if that's the case. I don't know how much they would charge me if it was due to water/moisture issues and not so sure I want to find out.
Thanks
billm261 said:
I can't find this out using search so here's my question.
I bought a MyTouch 4G dirt cheap knowing the camera doesn't work. The app starts and you get a dimly lit black screen. Did the reset, different SD card etc.
HTC is willing to take the unit in under warranty repair.
While packaging it up I noticed what looked like a couple of very small dots that would not rub off on the upper corner of the display. I think now that they are on the inside of the glass which leads me to believe moisture.
I can't post the picture of the battery (due to being a newbie) but the indicator on it is kinda like red and black. Are they white like most other batteries under normal conditions?
Does anyone know where the indicators are on this phone and what they should look like?
I'm on the hook for 39.00 + shipping if they don't repair it as a "triage fee" and I'd rather not waste my time if that's the case. I don't know how much they would charge me if it was due to water/moisture issues and not so sure I want to find out.
Thanks
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If you remove the battery, there is a white dot in the right lower corner of the phone; when it is ok. In case of water damage it turns into red I guess.
mgymnop said:
If you remove the battery, there is a white dot in the right lower corner of the phone; when it is ok. In case of water damage it turns into red I guess.
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Looking where you said, I see the spot where the indicator used to be by the outline it left.
I think my question has been answered
Thank you for your reply
Wow sounds like someone tried ripping you off. I would ask for your money back if that's an option.
ArcticWolf91 said:
Wow sounds like someone tried ripping you off. I would ask for your money back if that's an option.
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Ya, well lesson learned but I bought it knowing the camera didn't work I just didn't know why and took a chance.
Everything else is perfect and if HTC will repair it for under 100.00 I am still in real real good shape. It will still be cheaper than the 2yr contact price for the phone.
billm261 said:
Ya, well lesson learned but I bought it knowing the camera didn't work I just didn't know why and took a chance.
Everything else is perfect and if HTC will repair it for under 100.00 I am still in real real good shape. It will still be cheaper than the 2yr contact price for the phone.
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How much did you pay for it? that really suck man.. i paid $330 for mine around the 1st of christmas cause it was somone ive bought phones from before. id get it repaired, its a good phone
stratax said:
How much did you pay for it? that really suck man.. i paid $330 for mine around the 1st of christmas cause it was somone ive bought phones from before. id get it repaired, its a good phone
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125.00 complete with everything all packaging etc. I could still probably get my money back.
The "if it's too good to true, it probably is" saying has proven itself once again.
Well for that price, you can't go wrong by just using it, and or selling it for parts.
The paint on the kickstand is chipping away, but that's not really a big deal but now the back of the speaker is lifting up. The only thing I am afraid of is if they send me another phone it more then likely will be a refurbish unit and on top of that the phone that I have now don't really have any reboot problems. My XDA fellows what should I do?
Oh yea I know somebody going say I dropped my phone and etc, that's not the case I notice the build quality on this phone is not very good
I'd be leary given the rebooting issues, but to be honest I have faith in refurbs. Never treated me wrong.
SomeGuyDude said:
I'd be leary given the rebooting issues, but to be honest I have faith in refurbs. Never treated me wrong.
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That's what I am scared about. Honestly I get maybe two reboots every week and a half.
Hang onto it for a little while. Might be fine.
SomeGuyDude said:
Hang onto it for a little while. Might be fine.
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I was thinking about putting a little bit of crazy glue to hold down the speaker
VERY little. I assume you're just talking about the little plastic grate over it, in which case a little dab'll do ya just fine. Careful with that.
Keep in mind I don't own a TBolt yet, but I've been around the block with gadgets and gizmos.
SomeGuyDude said:
VERY little. I assume you're just talking about the little plastic grate over it, in which case a little dab'll do ya just fine. Careful with that.
Keep in mind I don't own a TBolt yet, but I've been around the block with gadgets and gizmos.
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yea the plastic grate. I might do it
I don't understand what you guys do to do that? Had mine since day one and no chip or anything in that matter. No case maybe? Just wanna understand so I can avoid it . Im very picking when it comes to cosmetic .
Sent from my ADR6400L using XDA Premium App
dadsterflip said:
I don't understand what you guys do to do that? Had mine since day one and no chip or anything in that matter. No case maybe? Just wanna understand so I can avoid it . Im very picking when it comes to cosmetic .
Sent from my ADR6400L using XDA Premium App
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smh I knew somebody was going say this.
That's why I said this in my original post
mbrown3460 said:
Oh yea I know somebody going say I dropped my phone and etc, that's not the case I notice the build quality on this phone is not very good
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Handle my phone very carefully....I notice the paint coming off the same day I purchased it. Never dropped my phone.
I came from the hd2 and imo it has way better build quality then this phone
I would just put a tiny dap of super glue if you go that route, also i have had good luck with refurbs over the years but i know several people that have not been so lucky unfortenetly.
Also if the kick stand is pealing hit it with a little sand paper and polish looks way better that way. Saw a post some one made in the general forum and it looked really nice so did it myself as well.
DO NOT USE SUPER GLUE!
My plastic speaker grill on my Bolt started to come up so I put some super glue on it thinking it'd stick it back down. WRONG! The glue started to come up through the small holes in the speaker grill and now it's very rough to the touch and I cannot remove it.
Also, the paint on my kickstand is also peeling, but that's not a problem. All you need to do is sand the paint of with a Scotchbrite Pad and then polish it. It looks better than new.
bd1212 said:
DO NOT USE SUPER GLUE!
My plastic speaker grill on my Bolt started to come up so I put some super glue on it thinking it'd stick it back down. WRONG! The glue started to come up through the small holes in the speaker grill and now it's very rough to the touch and I cannot remove it.
Also, the paint on my kickstand is also peeling, but that's not a problem. All you need to do is sand the paint of with a Scotchbrite Pad and then polish it. It looks better than new.
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Thanks for the heads up bro Scotchbrite pad?
thetwiztidfreak said:
I would just put a tiny dap of super glue if you go that route, also i have had good luck with refurbs over the years but i know several people that have not been so lucky unfortenetly.
Also if the kick stand is pealing hit it with a little sand paper and polish looks way better that way. Saw a post some one made in the general forum and it looked really nice so did it myself as well.
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Click to collapse
reason why I dont want to go the reboot route is because I am real scared to get a unit that's going reboot every sec. So far I am really not having much problems with this unit when it comes to rebooting. The speaker thing is really bothering me..its like when you a little kid and you keep on picking at your cut
mbrown3460 said:
reason why I dont want to go the reboot route is because I am real scared to get a unit that's going reboot every sec. So far I am really not having much problems with this unit when it comes to rebooting. The speaker thing is really bothering me..its like when you a little kid and you keep on picking at your cut
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I say that if you have not voided your warranty send it back. This is what a warranty is for.
If you get a phone that reboots all the time keep sending them back as well untill you get a working Thunderbolt. Enough people send the phone back for "real" warranty issues and maybe HTC will improve their build quality.
Sorry but just like dadsterflip said I'm very picking when it comes to cosmetic as well and what your describing would drive me nuts or I would just end up hating the phone.
I returned my first Thunderbolt because of the light leak at the bottom of the screen and made them open 4 brand new Thunderbolts to find one that did not have the same issue.
mbrown3460 said:
Thanks for the heads up bro Scotchbrite pad?
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Yeah, that's what some dude on twitter told me he used to sand down his kickstand lol... I actually tried it a few hours after that post and it didn't work to well... maybe I was doing it wrong, though lol.
Got my refurbished phone yesterday and it rebooted five times today...I am sending it back and keeping this phone wit the broken speaker grill...I'm not getting another unit until they release the new update at the end of the month...couldn't hang up phone calls...couldn't put the phone on airplane mode....really disappointed with HTC and this phone...I can't wait till a better phone comes out
The coating on my kickstand started peeling like two days after I bought the phone. I've been peeling it off ever since. Definitely not a misuse scenario, just a poor coating. Doesn't really bother me since it'll all be gone soon anyways. I'd be a little pissed if the speaker grille started coming off though.
spoke to about three representatives and they said an updated is coming at the end of the month.....The speaker grill is really bothering me tho but I can't take swapping out refurbish phones just find a working unit...hopefully the new update fixes this issue
I heard the update is being released 6-15-11...
Sent from my ADR6400L using XDA App
Chaztera said:
I heard the update is being released 6-15-11...
Sent from my ADR6400L using XDA App
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Heard end of the month...one rep said its gingerbread but I don't think he knows what he's talking about
Does anybody has got the problem with the ceramic surface which is shown in the following pictures??
Looks like a major problem with the production technology :-(
Looks more like markings of a drop to me.
Sent from my HTC Sensation Z710e using XDA
Yeah looks like a drop
Don't think the Micro Arc protects from drops.
Sent from my HTC Incredible S using xda premium
you drop it? micro arc oxidation didn't give protection from drops.
Guys,
When I first read this I thought the same thing that the device had been dropped... however I have just looked closely at my own device and the same thing is happening on the sharp edge on the left hand side
My device has NOT been dropped or mistreated in any way.
"It features aircraft 6,000 series aluminum which is treated with micro arc oxidation by blasting it with 10,000 volts of energy. This gives the metal a ceramic feel and causes it to become five times harder (that’s three times stronger than stainless steel).
The shell of the HTC One S is so durable that HTC claims that it does not even need a protective case. "
The shown devices were not droped. A lot of the One S look like this after one week of safely carrying . Belive me, your devices will show the same failure in approxamitly one or two weeks.
It looks like the brittle ceramic skin can't hold on to the flexible aluminum. Like I said major problem with the production technology.
The nice words of HTC are advertising words.
I am not surprised of the problem and I think it to be idiotic to have such a sharp edge. What else can you expect?
Is there anyone else who experiences the same thing?
Damn.. I really wanted the One S. Yet If the ceramic back is this easily damaged without dropping.. I might not get it. I hate cases.
Kamyu said:
Is there anyone else who experiences the same thing?
Damn.. I really wanted the One S. Yet If the ceramic back is this easily damaged without dropping.. I might not get it. I hate cases.
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Click to collapse
Same here, this could be the only reason why I won't buy this phone. I never use cases because it makes the phone ugly imo. And I don't know if I want the grey version..
LOL...i noticed some spots up there too after reading this thread and was concerned at first but the white marks could be "rubbed-away" like the marks from fingernails on the back which was shown in a lot of videos ... just try it.
hey, they use this stuff for satelites...
Sent from my HTC One S using XDA
Not working here my friend
How bad is this problem? Do more people experience it?
Also, does it happen to the blue version as well? Otherwise I might change my pre-order to that..
Gosh that looks bad... Does it really go after rubbing as mentioned by jodue??
The blue one got another treatment. There is no ceramic surface which can come off.
There is no way to rub the damage away. The Oxidation to Al2O3 happens only under high temperatures. If the ceramic skin can't hold on the the aluminum it will be damaged permanently
Wow. This is making me reconsider my choice. Got a One S due for delivery tomorrow and might be tempted to send it straight back either for the grey one or for the One X having seen this.
thekitkatshuffler said:
Wow. This is making me reconsider my choice. Got a One S due for delivery tomorrow and might be tempted to send it straight back either for the grey one or for the One X having seen this.
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Same here..
Though its not available in India yet , I was planning to buy it when it hits Indian market.
So if any One S user reads this, could he/she share some experiences with the ceramic surface? Even if you do not have any problems at all. It would be nice to find out if this is just a bad product, or a common problem..
I've had mine a few days and not dropped it or anything, it seems to have started on mine though. If it gets any worse over the next couple of days I'll have to take it back, not sure what to do though as I love the phone and don't like it as much in grey/blue
Anybody contacted HTC about this yet?
Hi, Guys I have had this phone for a few days and I am loving it so far.
Today I noticed something very weird and I am a little concerned.
I was taking off my original HTC case and I saw that the bottom of the phone and the screen there was a big gap. I was shocked at first because I had never seen it before and I saw big led's on the bottom.
It Looks normal now but I can literally recreate it back if I push the bottom and the screen will separate from one another creating a big gap where I can actually see the led's. I mean once I push it back I have to recreate it for it to happen but other than that it looks normal and there is no light leakage once the push the bottom back on.
Here are the two pictures.
One where the bottom comes off if I push it a little and it could easily happen when I take off the case showing the gree led,
and the second one where I pushed the bottom back up and it looks normal.
https://www.box.com/s/05c56f37bdab763006a7
Yeah.. it probably shouldn't do that Might as well see about getting it replaced before your warranty is up.
Yea I sent amazon an email already, it is cool otherwise, If I don't push too hard or take the case off too hard it wont happen but it literally separates if I push little too hard. Otherwise normal usage it is fine and like now there is no light leakage or anything no one would be able to tell that happens unless they put pressure on the bottom edge.
Yep just took mine back for that same issue. I could pop the bottom of the LCD out from the housing and snap it back in. They exchanged it. Oddly enough my replacement I can still see a very slight gap but the screen doesn't move like it did on my other one. I'm worried about moisture getting in there. Might have to return this one as well
Sent from my HTC One X using XDA
Yea I am.just glad that it only happens when pushed. I already sent amazon an email and they are pretty good about advance replacement. I mean I would have never noticed it if I didn't push the case too hard to take it off from the bottom. Like now it is perfect lol.
Sent from my HTC One X using Tapatalk 2
i do believe this is how the access the innards of the phone. To reach the battery etc the screen pops off. It appears that yours was not properly fitted.
My AT&T One X started separating on the bottom left corner this weekend. I am going to call my local corp. store this morning and see if they have any in stock so I can go get a replacement.
..Gromet
Both my wife's and my phone do this as well. Noticed it a week ago, when taking off case.
It would be nice to know if this a defect or just the way most phones are. I mean it's perfect unless you push down hard to take off the case from the bottom.
Sent from my HTC One X using Tapatalk 2
When I had a Vivid, it did the same thing near the volume rocker. The border of the phone began separating from the screen. I just pushed in on it and it snapped back into place, but it's still a bit concerning.
I pop the case off of my One X every week to clean out debris, and I haven't noticed it separating yet. (official HTC case)
http://forum.xda-developers.com/showthread.php?t=1661644
I posted this last weekend about my phone doing the exact same thing, though I still havent gotten around to posting pictures. I am just going to refer to yours since they show the same thing. My is doing this on the sides rather than the top or bottom, but it is slowly spreading.
Annoyed because AT&T still doesnt have stock...
I was reading some of the international One X forums - it sounds like about 1 out of 4 have similar build issues on the intl' version. I was hoping they would have their ish together before the US release...
I ordered mine from amazon and they have already shipped me a replacement. I will update on how it goes. Hopefully not the same issue.
Sent from my HTC One X using Tapatalk 2
Exchanged mine for a new one today at the local corp. store. So far so good.
..Gromet
Sent from my HTC One X using Tapatalk 2
Gromet said:
Exchanged mine for a new one today at the local corp. store. So far so good.
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Click to collapse
Lucky! I called around and no stores in the area have them in stock.
Hmm...
The gap might be there due to constant handling/movement or swapping covers/cases. I mean, look at this youtube video regarding how the HTC One X can be taken apart for repairs. Notice how the phone is worked from that bottom edge, exposing the screen, before it snaps open. I don't currently have a HOX or else I'd test it first hand, but could this be a cause of the gap? or maybe it just a factory defect in some instances?
It could be. If my second one does that than I think it might be that way to open it up. Mine is fine right and looks new. But can snap it open with ease. If someone had given it to me like this I probably would not have known.
Sent from my HTC One X using Tapatalk 2
wangtang2k said:
The gap might be there due to constant handling/movement or swapping covers/cases. I mean, look at this youtube video regarding how the HTC One X can be taken apart for repairs. Notice how the phone is worked from that bottom edge, exposing the screen, before it snaps open. I don't currently have a HOX or else I'd test it first hand, but could this be a cause of the gap? or maybe it just a factory defect in some instances?
Click to expand...
Click to collapse
In that video it looks like the part she separates is the metal frame/bezel+screen from the polycarb shell. Our issue is the screen itself is coming unglued from the metal frame/bezel. It appears to be a quality control issue in a small percentage of them.
That video is very similar to how mine would come off. I would have to push really hard to open up like that but small bump does make it obvious how u would take it apart.
Sent from my HTC One X using Tapatalk 2
nkd said:
I ordered mine from amazon and they have already shipped me a replacement. I will update on how it goes. Hopefully not the same issue.
Sent from my HTC One X using Tapatalk 2
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I had a gap in the bottom right corner where i could see some shiny material . The screen at that end was also slightly raised.
Asked amazon about it and they sent me a new one.
This one too is not perfect as there is still a slight gap between the body and the screen, again at the bottom right. But i guess i am going to keep this one.
waiting for my case.
OFFTOPIC : Why hasnt OP changed his launcher as yet! I feel the sense launcher looks less refined and spoils the beauty of the One X screen
Got the replacement phone, it doesn't do that. But damn this phone is all pink instead of white on the screen. I can clearly see the whites are not white on this phone. I am thinking about just keeping the original phone since it is always like new unless i force the housing to open. It never just happens, I have to make it happen, but other than that phone is like new and the screen is way more beautiful than the replacement phone. I think the one I got is using a different screen than the original.