Database Info

Dust Under the Screen

Well, guess what? My MT4G is about five hours old and there is already a spec of dust under the screen. On the phone with T-Mobile right now to do a swap. Why can't HTC figure out this dust issue? How hard is it to glue a phone together?
Update: T-Mobile had no problem swapping it for a brand new device because it was so new. Even after that dust under the screen is covered under the one year warranty.

I would just return it, I doubt that many have this problem.
Sent from my HTC Glacier using XDA App

Arcadia310 said:
I would just return it, I doubt that many have this problem.
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
A new one is on the way. I'm hoping this is not like my Nexus. Either way, that's what warranties are for.

AndroidAppCritic said:
A new one is on the way. I'm hoping this is not like my Nexus. Either way, that's what warranties are for.
Click to expand...
Click to collapse
Are we talking about extended warranty here? If so, sorry to burst your bubble, but the regular one year manufacturer's warranty will cover this also -- without having to shell out that extra $6 a month

I had grey specks under my screen and I made her the exchange the phone.. the sales girl (a teen ager!) said she didnt see anything, but when I showed it to her in the sun she said "I would never notice that" (like I as being anal! LOL!)
It was the WHITE version...

I've seen other reports of this too. Best to inspect well upon receipt or in store before leaving.
Mine appears to have an issue with the FFC - it looks to be off center to the right. Works fine, but a QC issue for a phone the caliber of this and not impressive for HTC.
Sent from my HTC Glacier using XDA App

I had a single spec of dust under the screen, upper left corner. the girl in the store saw it as soon as I showed a white screen. exchanged it for a new one right in the store, no questions asked.
manufacturing defect? I guess. hope the screen doesn't have some gap that allows in lint because I carry the thing in my pocket all the time.

yep...got a mytouch 4g/hd today aswell. didnt get a chance to play with it until now, about 6 hours later. Smack dab in the middle was what i thought was a dead pixel. upon further inspection its a particle of dust or whatever. super super annoying. i have to exchange the phone and hope this one doesnt have this problem.
any way of removing this foreign particle w/o voiding anything?

lghorn said:
I've seen other reports of this too. Best to inspect well upon receipt or in store before leaving.
Mine appears to have an issue with the FFC - it looks to be off center to the right. Works fine, but a QC issue for a phone the caliber of this and not impressive for HTC.
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
Mine is the same, but it doesn't bother me.

I got my mt4g yesterday. First thing I did was look for dust under the screen. Had another mt4g on the way within an hour of getting my first one. The bad part is I got my phone direct from Tmobile so I have to wait for it to arrive. On the brightside they did free express this time.

Anyone got any images showing this? I dont see anything on mine but its only a few hours old and I got it late at night and I'm so tired I'm not even inspecting it that much at the moment. Will go over it tomorrow.

i use to work on LCDs. Basically the clean room wasn't that clean when they were putting on the polarized layer. There is not anything practical you can do to fix it.
Anyone know who the OEM for the LCDs are?

never had that problem with any of my htc's
Sent from my HTC Glacier using XDA App

DarkAgent said:
Are we talking about extended warranty here? If so, sorry to burst your bubble, but the regular one year manufacturer's warranty will cover this also -- without having to shell out that extra $6 a month
Click to expand...
Click to collapse
I never buy the extended warranty but I do get insurance. Considering how many times I've used it, it's been worth it.

Trump said:
i use to work on LCDs. Basically the clean room wasn't that clean when they were putting on the polarized layer. There is not anything practical you can do to fix it.
Anyone know who the OEM for the LCDs are?
Click to expand...
Click to collapse
No this is a QC issue. There are gaps between the metal bezel that surrounds the glass and the rubbery material that covers up the sides of the phone. The dust/lint that got under my screen was definitely from the device being in my pocket.
I solved this by getting a nice case from T-Mo ($35 but it's sexy) to cover the exposed area. Haven't had a problem since.

I was going to get a mytouch 4g to play with until the nexus s came out. I played with one at t-mobile store and nothing really impressed me. After reading the mytouch 4g thread it sounds like HTC is still making crappy phones. Sounds like the same N1 issues all over again. We used hairdryer to heat up the glass then press the screen back down. I had to do this will all three of my N1's.

shep211 said:
I was going to get a mytouch 4g to play with until the nexus s came out. I played with one at t-mobile store and nothing really impressed me. After reading the mytouch 4g thread it sounds like HTC is still making crappy phones. Sounds like the same N1 issues all over again. We used hairdryer to heat up the glass then press the screen back down. I had to do this will all three of my N1's.
Click to expand...
Click to collapse
Crappy phone? It's one of the best Android phones out right now. There are a FEW people having issues. Happens with every cell. Guess the MT4G isn't for you. I'm loving it!

I also have found a spec of dust it doesn't bother me but I'm worried that it'll get worse over time
Sent from my HTC Glacier using XDA App

I have the tiniest, most annoying lint particle underneath my screen. As of now it is located far left. Seems as if it could make its way to smack dab in the center of my screen though. Kinda sucks but its so tiny you only notice it in full contrast to a white background if you really focus.

a single grey speck of dust in the top right corner, near the clock. Thought it was a dead pixel, but its there even when the phone is off. can only see it if I look really hard into that spot

[Q] Color-changes on DesireZ body (because of bag)?!

Hi Guys,
i am thinking of buying a DesireZ at the end of the month. The so called "Hinge-Problem" is none for me (tried the phone in some stores), BUT:
I fount a topic on a german forum, where many users report of color-changes near the metal-parts on the plastic of their phone - some think it is caused by some bags, others say it is the plastic itself which changes color perhaps because of water or sweating....
Here is a link to some pictures a guy posted there to show you what i mean: http://img19.imageshack.us/g/pc0343121024x768.jpg/
On the Pic 2 and 3 you see some red/purple spots....
Can anyone here confirm this??
If this is a material-problem (and this is what it looks like, because users say they tried everything to remove the color without succes....) this would be a no-go for me to buy this phone
Pls help me

BigDaemon said:
Hi Guys,
i am thinking of buying a DesireZ at the end of the month. The so called "Hinge-Problem" is none for me (tried the phone in some stores), BUT:
I fount a topic on a german forum, where many users report of color-changes near the metal-parts on the plastic of their phone - some think it is caused by some bags, others say it is the plastic itself which changes color perhaps because of water or sweating....
Here is a link to some pictures a guy posted there to show you what i mean: http://img19.imageshack.us/g/pc0343121024x768.jpg/
On the Pic 2 and 3 you see some red/purple spots....
Can anyone here confirm this??
If this is a material-problem (and this is what it looks like, because users say they tried everything to remove the color without succes....) this would be a no-go for me to buy this phone
Pls help me
Click to expand...
Click to collapse
that kinda looks like a pen exploded in his pocket ive had my phone since launch and i dont have any of these color changings, maybe defective unit???

T.C.P said:
that kinda looks like a pen exploded in his pocket ive had my phone since launch and i dont have any of these color changings, maybe defective unit???
Click to expand...
Click to collapse
The point is, that this guy is not the only one.... there are many concerning about this problem which confuses me a little (maybe i should pick another phone....)

probably from rubbing in my opinion

This is a known issue. Someone brought this up in a thread on here not too long ago. Some people said their phone changed color without the bag. I'm thinking it might have something to do with the oil from your hands when you old the phone or the acid. I had a pair of glasses do the same thing, and the eye doctor said it was due to the acid in my skin or something along those lines. I put a case on my phone and have had no problems so far.

That's to bad
Go buy a cheap g1 oem slip case thing. I love mine. I got 4 sitting right here next to my bed since I loose them all the time they r like 3 bucks a piece
Sent from my T-Mobile G2 using XDA App

ReganH22 said:
This is a known issue. Someone brought this up in a thread on here not too long ago. Some people said their phone changed color without the bag. I'm thinking it might have something to do with the oil from your hands when you old the phone or the acid. I had a pair of glasses do the same thing, and the eye doctor said it was due to the acid in my skin or something along those lines. I put a case on my phone and have had no problems so far.
Click to expand...
Click to collapse
Hmmm too bad had many phones but never had any problems like this - and in my opinion a phone for more than 500€ should have better material than THIS
I guess i will have a closer look on the DHD since i never heared about big problems there

Mog said:
That's to bad
Go buy a cheap g1 oem slip case thing. I love mine. I got 4 sitting right here next to my bed since I loose them all the time they r like 3 bucks a piece
Sent from my T-Mobile G2 using XDA App
Click to expand...
Click to collapse
I've been using one of these slip cases on my phone since I got it. Its a great fit and protects my phone from the innards of my pockets =)
Needless to say, I don't have any discoloration issues here.

ah yes.. I have this problem too.. I brought it to the service center and they change the housing for me.. and the back feels sticky too i feel that this is due to charging the phone and the back of the phone gets too hot..

I bought a cheap holster for my Nexus One and now it has similar markings as those pictures, now for my Z I bought a OEM HTC Leather holster, yes it was a bit expenssive but so far nothing the Z is like new. moral of my story ? spend a little extra get a better case or holster etc, stay away from chepos.

i have some discoloration on the gray plastic on the sides of the keyboard. The demo unit at our t-mobile also has it too.

I have no discoloration on my phone what so ever. But I keep mine in a sleeve style case. I have had out since launch. In my opinion, u won't get much better build quality then this phone. At least not on an android.
Sent from my T-Mobile G2 using XDA App

My wife has red discoloration on the corners of her G2. Hers is from a new red purse she got. It has a little pocket that her phone fits in and I believe the dye leached into the plastic.
My G2 has no color issues but the film is coming off my battery case as seen in other threads.
Sent from my T-Mobile G2 using XDA App

LIGHTBULB!!!
Dye your G2 any color you want!! Just buy a cheap chinese napsac in the color of your choice.. use it.. wait a couple months and the cheap dye will be on your phone!
Aswell as a healthy dose of lead and melamine..!
Sent from my HTC Vision using XDA App

desire z
iv had mine since it was released and i dont have it in any kind of case, im pretty carefull with my stuff.
i use it every day and have dropped it a couple of times. i have no discoloration or scratches.

same thing with my "z" but its not a " carring case" issue

I have red coloration on the corners near the track pad
I did contacted clove.co.uk where I bought it and they said that they contacted the HTC and they said that there is no red base plastic used and it's not the coating coming off and that was caused by some external contact. Well, I carried it in the jeans pocket made of dark red fabric, but is that really extreme conditions to dye the coating that easy? I don't think so.

No issues with mine, I luv it.
Have 3 different cases and no issues.

[INFO] Lense cover confirmed

Just been into phones4u and I can confirm the lense cover is different to the vodafone one I saw on Friday.... the voda one had an almost flush lense cover where as the
P4u phone didn't have a lense cover...
Thought I'd let everyone know asap
Sent from my HTC Desire using XDA App

I warned p4u that it was missing the lense and that they probably have a dodgy batch.... you can clearly see that the lense is missing.. .
Sent from my HTC Desire using XDA App

Could you not have posted this in the other thread? This kind of crap makes it hard to find anything in the forum. Also, my vodafone Sensation has a recessed camera, no flush casing.

Then yours is missing the lense cover that's meant to be on the case..... I'm sorry for making a new thread but personally I'd be happy to know this news if I didn't already know
Sent from my HTC Desire using XDA App

Why exactly would it be missing? HTC wouldn't send out a phone with such a GLARING error if it really was an issue.
People have said in the other thread, that all demo devices have covers, but devices we have don't. If you look at, where is the cover meant to go? That black ring inside the case is almost flush with the back of the case.

The phone vodafone let me play with was straight out the box. It was about 1/3mm indented within the case.
I'm not lying I just thought people ought to know. I'm going to there stored on Monday to get it and will maker sure it has the lense cover.
Sent from my HTC Desire using XDA App

Barff1984 said:
The phone vodafone let me play with was straight out the box. It was about 1/3mm indented within the case.
I'm not lying I just thought people ought to know. I'm going to there stored on Monday to get it and will maker sure it has the lense cover.
Sent from my HTC Desire using XDA App
Click to expand...
Click to collapse
Any photo to confirm?
Like I said, I highly doubt HTC would send out devices with such a massive flaw.

No but I can safely say the phone p4u showed me whilst they checked it was unlocked for me, had a lack of lense composers to the one vodafone showed me on Friday after opening a fresh box for me. Definitely going to vodafone tomorrow to get it as I think the lense cover with be beneficial with time.
Tl;dr. There is definitely a difference from the phones I saw.
Sent from my HTC Desire using XDA App

It hasnt actually been confirmed by vodafone or htc, your just giving your findings.
As far as I can see, no retail boxed sensation has the lens cover flush with the case.
It only seems to be demo phones that do. Perhaps early production models, used for demo only.

I'll get it tomorrow and show you... I'm not complaining nor am I from another board here to slate the sensation... I'm just reporting my findings as its something I'd like to know if I was missing a lense cover from a phone i just bought. The phone I was shown from vodafone was straight out of the box and not a demo.
Sent from my HTC Desire using XDA App

What I dont get is how there could be so many phones without it. Its not like it even looks like its missing from my phone, it looks to be designed that way, there is no room to fit an extra lens over the hole.
:S

alexp999 said:
What I dont get is how there could be so many phones without it. Its not like it even looks like its missing from my phone, it looks to be designed that way, there is no room to fit an extra lens over the hole.
:S
Click to expand...
Click to collapse
^I agree with this.

Well, I hope you're not disappointed and find one with a lens cover. But also be ready in the eventuality that the design was changed.
Personally I think the only lens covers which are beneficial are sliding lens covers. Glass ones can get scratched and sure that protects the lens, but the only way to benefit from that protection is to remove the battery cover because if not you're still taking pictures through the scratches. And who wants to take off the cover every time they take a picture?

Please don't think I made this thread purely to spark an argument... it was not the intention if it seems that way. I'm just letting people know that there is definitely as difference.
I've had a bit of time to read peoples comments and am definitely getting the phone tomorrow regardless
Sent from my HTC Desire using XDA App

Barff1984 said:
Please don't think I made this thread purely to spark an argument... it was not the intention if it seems that way. I'm just letting people know that there is definitely as difference.
I've had a bit of time to read peoples comments and am definitely getting the phone tomorrow regardless
Sent from my HTC Desire using XDA App
Click to expand...
Click to collapse
I dont think you are trying to spark an argument, just finding it hard to believe there is a fault thats all.
I'm going to be interested to see what your replacement is like and what we hear back from vodafone and htc about the issue.

If it's recessed but edges are sealed that is even better option than if it was levelled with cover, don't you think? Less of a chance of scratching it.

tinky1 said:
If it's recessed but edges are sealed that is even better option than if it was levelled with cover, don't you think? Less of a chance of scratching it.
Click to expand...
Click to collapse
that's what i mean! this is how the vodafone was that i saw on Friday...the case had the lense and it was ever so slightly recessed but it was all sealed.
The one from Phones4U didn't have the case lense, was about 1mm recesssed and Thought to myself dust will get in there a lot more and IF it got scratched, then you most likely need to pay more to fix.
thinking about going into to town at 9am tomorrow to get it from voda so i can spend all day playing with it whilst at work. Pretty sure this is the right phone for me. must admit...the main screen looks great have the curved edges

ok..my last post about this issue until i get the phone for myself tomorrow
I've just watched the slashgear unboxing vid and I'm 100% sure that the one he's carrying is the same one that was shown to me in Phones4u, where as the one i was shown in Vodafone definitely had a sealed lens cover on the rear casing...which would stop dust getting into the camera lens/battery area/chasis.
Can anyone who got it from Vodafone confirm this? I know a letter has been sent out to HTC about this, I'm personally just thinking about other people that are missing the lens, as i really think it's a faulty batch. The phone, when i played with it in P4U really did seem like it was missing the lens and didn't look complete without it.

This video shows a lens cover. Skip to 3:20, also at 4:10. You'll see the reflections.
http://www.youtube.com/watch?v=s-yRVxCvv7c
Again, don't know where he got the phone, but he posts here, so should be able to find out.

That video, 4:10, reflection isn't in the surface of the phone...there is no lens cover on that handset...but there isn't on mine either!

Matte finish wearing?

Hey guys, I was wondering if anyone who has been using the HOX naked has had any issues with the matte finish wearing off and becoming glossy? When the phone was first released, I heard a bit that this might happen, so I wanted to see how everyone is fairing.
I bought my HOX on day 1 and got one of the OEM HTC cases (blue one with horizontal slots along the whole back).. and its been HORRIBLE! The casing is so thin that it started to crack in the corner when I removed it to clean or change my SIM card. Eventually, a piece of the case broke off. I then checked my One X and found out that dust had been trapped underneath and because it was loose, scuffed up the whole bottom of my phone! It was a complete waste of $20. So now I'm thinking about going nude for the time being.

Rocking it naked without an issue. Having a sleeve custom made, though, just to have a little bit of protection while running around. Pics will be posted once I finally get a chance to pick it up.

Grey. Naked since day one. No problems.
Sent from my HTC One X using XDA

Just thought I'd throw this out there. My naked white is still incredibly clean. Rubbing it slight removes all small blemishes. I still haven't had any major mishaps with the white but I'm fairly confident that it will come off easily if I get proper cleaning materials. King of surprised by how clean it is really.
Sent from my HTC One X using xda app-developers app

This sounds pretty good guys, doesnt sound like i need to worry much about being naked

No its fine naked. Just like the post have mentioned. A good minimal case that adds no bulk really is the case mate barely there case. If you need a case I recommend you check that out. It is very very thin and looks good. Just in case you decide you want to try a case.
Sent from my HTC One X

The matte finish is definitely starting to wear and I don't believe it will hold up. Look very closely and under bright light right by the speaker grill where the phone normally rests when sitting on a surface. There is a bit of wear in the matte finish. I can confirm this on two different device. These are white ones. This is too bad because I was really hoping the case on this phone would be super durable. With the way HTC talked it up it sounded indestructible. Looks like it's time to see how well the s3 case is holding up for people...

Nothing makes me cringe more than a beautiful design hidden behind a case. But, I also feel for those whose naked phones go flying to the ground.
Sent from my HTC One X using xda app-developers app

roltzje said:
Hey guys, I was wondering if anyone who has been using the HOX naked has had any issues with the matte finish wearing off and becoming glossy? When the phone was first released, I heard a bit that this might happen, so I wanted to see how everyone is fairing.
I bought my HOX on day 1 and got one of the OEM HTC cases (blue one with horizontal slots along the whole back).. and its been HORRIBLE! The casing is so thin that it started to crack in the corner when I removed it to clean or change my SIM card. Eventually, a piece of the case broke off. I then checked my One X and found out that dust had been trapped underneath and because it was loose, scuffed up the whole bottom of my phone! It was a complete waste of $20. So now I'm thinking about going nude for the time being.
Click to expand...
Click to collapse
I knew dust would get in, glad I avoided it. Sometimes a cheap ebay case is best...

No issues here and I've had mine for nearly a month.
Sent from my HTC One X

Get this:
http://www.amazon.com/gp/product/B007X50L22/ref=oh_details_o01_s00_i00
Mad thin you dont even realize uve got something on. Protects the back and its almost transparent. Win win

darktranquility18 said:
Get this:
http://www.amazon.com/gp/product/B007X50L22/ref=oh_details_o01_s00_i00
Mad thin you dont even realize uve got something on. Protects the back and its almost transparent. Win win
Click to expand...
Click to collapse
I bought it when it came out. I took it off now i cant find it. Bought the black transparent one.
These things attract a lot of dust! Especially the clear one since you can see it lol.

Naked for about a month now, some of the matte has worn off in the corners, but it doesn't look bad. Infant, it gives it character
Sent from my HTC One X using Tapatalk 2

This is probably the same issue the One S users were experiencing.
http://mobile.theverge.com/2012/4/11/2942239/htc-one-s-chipping-response
Edit -
Didn't realize it was the mobile link. Desktop link here...
http://www.theverge.com/2012/4/11/2942239/htc-one-s-chipping-response
Sent from my HTC One X using xda app-developers app

Naked. There is a very slight "chin" on back just below the "beats audio" logo.
This is the area that touches whatever surface the phone is set down on. On my HOX this area is starting to "smooth" very slightly. Noticeable by eye really and only in good light. Not causing me any concern.
The One X just feels too good in hand to put a case on. :good:

jspidey said:
This is probably the same issue the One S users were experiencing.
http://mobile.theverge.com/2012/4/11/2942239/htc-one-s-chipping-response
Edit -
Didn't realize it was the mobile link. Desktop link here...
http://www.theverge.com/2012/4/11/2942239/htc-one-s-chipping-response
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
It's not.
The One S had a ceramic coating that would chip off and reveal the metal underneath. Our phone is plastic.

ECEXCURSION said:
It's not.
The One S had a ceramic coating that would chip off and reveal the metal underneath. Our phone is plastic.
Click to expand...
Click to collapse
I stand corrected. For some reason I though all the One series did this...mah bad!

Bezel Chipping...

I've had my Z3 now for a couple weeks, came from a z2.
In my one year with the 2 I had no chips, obviously some scratches and scuffs but no chips.
My Z3 already has two chips on the top bezel one in the front and a smaller one in the back, is this a common issue?
I buy this phone because I hate cases so the dust/waterproofing is the big draw for me.
Sad to see these chips so soon..

Got the same issue here. Very bad though
Sent from my D6603 using Tapatalk

Macianer said:
Got the same issue here. Very bad though
Sent from my D6603 using Tapatalk
Click to expand...
Click to collapse
Protective case is the way to go.
This may sound like comparing apple and oranges...
Imagine your car vs keys...nasty...or rubbing dust-sand on car...that is why people makes-uses protective cases...

Can u post some pictures? I intermittently use a case and sometimes not. I am leaning towards not putting a case on bcos a case seems hiding the beauty but this post bothered me. Do u own the black one?
Sent from my D6653

Beauty is not that hidden

nedooo said:
Beauty is not that hidden
Click to expand...
Click to collapse
Actually I think with a protector like that, dust still finds its way in and scratches the phone anyway.

nedooo said:
Beauty is not that hidden
Click to expand...
Click to collapse
I use a similar transparent case for mine but the feel in the hand with it bare is just awesome. I put it in the case when charging bec people/I might accidentaly kick the wire and send my Z3 flying. Lol
Sent from my D6653

Dunno... My phones are always naked and I never have any issues. There are scratches and what not, but that's what makes it special.

I have foil on the back and not a single spot on the metal body...

I'll never put a case on the I s thing, never did with my z2 either.
tempered glass front and back and that's it.
I also make sure my phones always in a pocket by itself.. Wasn't asking for advice on cases simply asking if this problem is wide spread.
Seems odd these company's change materials from one flagship to the next when the previous one clearly had a more durable finish.

kylecummins said:
I'll never put a case on the I s thing, never did with my z2 either.
tempered glass front and back and that's it.
I also make sure my phones always in a pocket by itself.. Wasn't asking for advice on cases simply asking if this problem is wide spread.
Seems odd these company's change materials from one flagship to the next when the previous one clearly had a more durable finish.
Click to expand...
Click to collapse
Sorry for off topic...
But nothing in the world happens by itself, if you scratch aluminum (not so scratchproof material) it will show marks. Never heard that on Z3 is used some kind of extra soft aluminum...to put it short...good luck...