Database Info

Let US raise our voice against IMATE.

Dear friends, as you must have figured out from the emails that are listed beneath, my new imate jasjar had developed some kind of leakage in screen which they are refusing to repair under warranty. I have sent them these emails and below are the listed replies i got from them. I need help of all the xda-developer users to help me raise the voice against the mis justice done to me. Please send a email to [email protected] supporting me just mentioning the lines that you support me in this regard.
My question to all the genius people here who have good knowledge about LCD's, What can i say to them, when they say,cracks can only develop when device is pressurised or exposed to heat. Cant the leakage be developed of any other reason?
Guys please help me! Dont forget you might also find yourself into same situation, may b not today but tommorow.
Thanks.
Dear Mr. Nicholas,
Thanks for your efforts, i would surely like to visit the service centre today itself as iam currently in delhi. Please ask your indian representative Mr.Sandeep to be present there for a discussion. Sir, i am not debating on your testing procedures, its just that..i know that i havent broken the screen and i am hesistant to accept that. Even we are into business, and some times our products also surpass the quality check and develop a fault & we also do understant that for everything there is always a first time.
Please dont get me wrong. I am just fighting for my rights.
P.S Please ask your representative sandeep to call me on 098732-00127 to let me know about the time i should visit. If iam not available on phone, he can leave a message.
Thanks once again,
Nishant Jairath
Please feel free to visit our website www.metalmanauto.com
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"Confidentiality Notice: The contents of this e-mail message and any attachments are confidential and are sent in trust and for the sole use of the intended recipient(s) and may contain confidential information and may be legally privileged. If you have received this transmission in error, any use, reproduction or dissemination of this transmission, in whole or in part, is strictly prohibited. If you are not the intended recipient, please immediately notify the sender by reply e-mail and delete all copies of the original message and any attachment(s)."
-----Original Message-----
From: Stephen Nicholas [mailto:[email protected]]
Sent: Saturday, December 24, 2005 9:22 AM
To: Nishant Jairath; [email protected]
Cc: Support and Contactus; Dawn Robson; Bill Gorjance; Shadi Zaytoon; Sandeep Pande; Steffan De Rosairo
Subject: RE: Poor Customer support in India
Nishant,
Thanks for your email.Rather than get into a prolonged debate about our test equipment,testing processes and procedures on email, which I doubt you will accept anyway.I would like to extend an invitation to you to visit our repair facility in New Delhi, where you can see first hand our test and repair facilities and meet our engineers for a full discussion and answers on all the questions posed.
Please let me know if you wish to take up this proposal ,so we can diarise dates for your visit.
Kind regards,
Steve
Steve Nicholas
Customer Operations Director
i-mate™ from Carrier Devices
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From: Nishant Jairath [mailto:[email protected]]
Sent: 24 December 2005 01:13
To: Stephen Nicholas; [email protected]
Cc: Support and Contactus; Dawn Robson; Bill Gorjance; Shadi Zaytoon; 'Sandeep Pande'; Steffan De Rosairo
Subject: RE: Poor Customer support in India
Dear Steve,
I understand from your email is your company is not willing to repair my handset under warranty after I have made repeatitive requests for the same. Would it possible for you to answer few questions.
1) As you said, "Our repair specialists are highly trained engineers who use sophisticated test equipment to diagnose failure and damage on all our products." May i ask what diagnoses and test did you carry out in a case like mine?
2) As you also said, "Our long experience of handling mobile devices has shown us that damaged LCD screens are always caused by customers, mostly,accidentally.Many customers claim that screen damage has occurred as a manufacturing failure, but we have not yet seen any damage to the LCD screen caused by manufacturing failure". My question is how can you prove this? Do u have any solid grounds/actual reports or this knowledge is totally based on the knowledge of your experience? Do you mean to say it is impossible to develop leakage in the device due to malfunction( The LCD is 100% foolproof)?
3) I do understand the example that you have given but sir, how can you compare a glass to an lcd? i understand both are made of glass but both have different functionalities and properties.
4) May i also know the name of the engineer in india who has carried out these tests? Would it possible to get it in written about the tests that have been done and the results that have outcome.
5) Would it possible for you to arrange an official meeting with your representative in India?
Well, as i said it wasnt a matter of money, its about customer service. Sir, as you are aware in marketing terms its said "One customer lost, is equivalent to 100 customers lost". Earlier i thought if it would have been just few rupees to get the screen changed, i would have done it, because it would have been a lot more easier thru the phase that iam going thru now. But, Today when i enquired about the price of an LCD, i was literally shocked to understand it is almost 1/3 the price of the actual handset i.e 16500 INR. Now, what would you call this? Business?
Sorry sir, i had great regards for your company but now i can see all that going thru the drain. I'l do what ever it takes to get the required justice.
Nishant Jairath
Please feel free to visit our website www.metalmanauto.com
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"Confidentiality Notice: The contents of this e-mail message and any attachments are confidential and are sent in trust and for the sole use of the intended recipient(s) and may contain confidential information and may be legally privileged. If you have received this transmission in error, any use, reproduction or dissemination of this transmission, in whole or in part, is strictly prohibited. If you are not the intended recipient, please immediately notify the sender by reply e-mail and delete all copies of the original message and any attachment(s)."
-----Original Message-----
From: Stephen Nicholas [mailto:[email protected]]
Sent: Friday, December 23, 2005 1:52 PM
To: Nishant Jairath; [email protected]
Cc: Support and Contactus; Dawn Robson; Bill Gorjance; Shadi Zaytoon; Sandeep Pande; Steffan De Rosairo
Subject: RE: Poor Customer support in India
Dear Nishant,
Thank you for your emails which have been copied to me. I am responsible for all after market service at Imate, and as such I have to take a view on whether damaged screens such as the one you describe, is the result of customer damage not covered by our product warranty, or a manufacturing fault which is covered.The only way I can accurately assess these type of occurrences is to ask our repair engineers for a full and proper assessment of the damage.Remember, our repair specialists are highly trained engineers who use sophisticated test equipment to diagnose failure and damage on all our products.Our long experience of handling mobile devices has shown us that damaged LCD screens are always caused by customers, mostly,accidentally.Many customers claim that screen damage has occurred as a manufacturing failure, but we have not yet seen any damage to the LCD screen caused by manufacturing failure.It is like saying the glass in my spectacles has broken on their own,it does not happen, unless people damage them or expose them to some extreme condition accidentally.
In respect to your particular broken screen,I have just had a long discussion with our repair engineer in India and he confirms that without doubt the damage to your screen has occurred due to excess pressure or heat exposure. Whilst,I understand you believe this not to be the case,I have to take a view based upon clear test evidence from a highly trained experienced engineer, and I have no doubt that this is damage not covered by the terms of our warranty, rest assured if there was any doubt about this, we would have, immediately, ensured your JasJar would have been repaired free of charge.
I do apologise if my decision on this makes you unhappy,but we do pride ourselves on being fair, not only to our customers but to our business as well.
Kind Regards,
Steve
Steve Nicholas
Customer Operations Director
i-mate™ from Carrier Devices
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From: Nishant Jairath [mailto:[email protected]]
Sent: 23 December 2005 00:57
To: 'Nishant Jairath'; [email protected]
Cc: Support and Contactus; Dawn Robson; Bill Gorjance; Shadi Zaytoon; Stephen Nicholas
Subject: RE: Poor Customer support in India
Dear Sir,
As directed By Mr.Sandeep, i visited delhi today infact i am sending you this email from delhi itself. I showed my handset today to the service centre people and according to them, there is leakage in the screen, hence a physical damage. However, there is no mark of physical damage on outer body or the touch screen itself. According to Mr.Sandeep( He hasn't yet seen the phone himself), this is due to some kind of pressure or probably due to heat. I can assure you, that i have never kept my phone in sun or exposed it to any kind of heat( As it is already winters here) apart from that i have always treated my phone as a baby and made sure its always in safe hands. Thus i have never ever pressurised it. I have been having xda and xda2s before, i never faced any kind of issues with them, i feel imate is just passing on the buck to me, where as the screen should have been replaced in warranty. Earlier i was harrased due to bad customer service and now this, Few of Questions which i fail to understand are, Is there no way a leakage in the screen can take place without exposing it to heat or due to pressurising.I want you to do a forensic research or do whatever it takes to prove its broken due to mishandling. I just want to assure you If it would have been my fault, i would have paid money to get it fixed, infact i would have it got it repaired in my hometown without wasting un neccessary time.I wouldnt have spent so much time finding emails of all the people listed above.
If you have to blame other for no fault of theirs, why is imate creating a drama of giving 1 year warranty with the product, I apologise if iam being rude now, its just that i have lost my patience now.
Now its not the question of money here, its about a right of a customer. No matter what it takes, whether i have to approach a consumer court of india or whether take it to press, ill do it.
Sir, till now i have been making courteous requests, and you have lead me no where. I am giving the last shout for help.
P.S i am in delhi town till 24th, please try and sort this out before i leave for my hometown.
Thanking you.
Nishant Jairath
Please feel free to visit our website www.metalmanauto.com
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"Confidentiality Notice: The contents of this e-mail message and any attachments are confidential and are sent in trust and for the sole use of the intended recipient(s) and may contain confidential information and may be legally privileged. If you have received this transmission in error, any use, reproduction or dissemination of this transmission, in whole or in part, is strictly prohibited. If you are not the intended recipient, please immediately notify the sender by reply e-mail and delete all copies of the original message and any attachment(s)."
-----Original Message-----
From: Nishant Jairath [mailto:[email protected]]
Sent: Monday, December 19, 2005 2:47 AM
To: '[email protected]'
Cc: '[email protected]'; '[email protected]'; '[email protected]'
Subject: Poor Customer support in India
Dear Mr. Jim,
I am Nishant Jairath, basicaly from India.
Iam a proud owner of jasjar,had been using it for a while. I had really started to love my device but one day i found some weird mark on my screen. something below the touch screen, it looks like kind of mini grey lines spread over an area of 2 -3 inches. As my device is covered under warranty, the phone should have been repaired. I tried to contact your customer services but recieved no response. i sent around 2-3 emails, tried to get in touch with the chat representative, all the 10 times i tried, it went on time out without any one assisting me. So all my hardwork to get a proper customer service have been rendered fruitless. I have maintained proper logs for the same and would send you if required.
I drove all the way from my home city ludhiana to delhi (6hrs drive) to get my phone repaired and you will be shocked to hear what was their response, they said they cant repair jasjar at this point of time as they dont have the necessary parts. I dont understand why you selling the phone, if you are unable to provide the requisite services. What am i supposed to do? Well, this is my last try before i launch a formal complaint in consumer court.
Looking for your help,
Nishant Jairath
Please feel free to visit our website www.metalmanauto.com
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"Confidentiality Notice: The contents of this e-mail message and any attachments are confidential and are sent in trust and for the sole use of the intended recipient(s) and may contain confidential information and may be legally privileged. If you have received this transmission in error, any use, reproduction or dissemination of this transmission, in whole or in part, is strictly prohibited. If you are not the intended recipient, please immediately notify the sender by reply e-mail and delete all copies of the original message and any attachment(s)."
Click to expand...
Click to collapse

Whoa, ugly story. It's a shame that they can't admit that the Universal has such a manufacturing error.

I had the similar problem with my Magician(MDA Compact). I left it in the cold and moisture got in my lcd. In the end I had to pay for a new lcd screen that cost me 200$!!!!!!! :evil: The price was 1/3 of the Magician price.:evil: :evil: I had to pay because the warranty wouldn't cover expences for a new lcd.
Here are some pics of the problem I had:
:shock:
http://img411.imageshack.us/my.php?image=photo00096kz.jpg
http://img502.imageshack.us/my.php?image=photo00108ag.jpg

Yes, imate is not well known for honoring the warranty. I am on my 4th htc produced device and the 2nd imate branded one.
I have been disappointed with the functional quality of my blue angel and my wizard, and this will be my last htc product.
I called htc and was told that "we only make them, you need to call imate". That says it all for me.
In case you'd like to call htc direct, here is their info...
Headquarters & IA Engineering Division
No.23, Hsin Hua Road,
Taoyuan, 330
Taiwan, R.O.C.
Tel : +886 (3) 375 3252
Fax: +886 (3) 375 3253
Detailed map1 Detailed map2
WM Engineering Division
1F, No.6-3, Bau-Chian Rd,
Hsin-Tien, Taipei, 231
Taiwan, R.O.C.
Tel : +886 (2) 8912 4138
Fax: +886 (2) 8912 4135

Finally, It paid Off
Hi friends!
After a lot of jiggling, i lost and i had to pay..u wont believe what happened after..my new screen broke again..i wrote a single email to imate and this time they replaced my screen for free..however they didnt pay me for the first loss. I am still fighting, let us see..if i can recover my money back for the first loss as well..
Nishant

Brings back memories (not good ones)
Imate doesnt make mistakes. For a good laugh on the subject, read the blog I put together last month...
http://imatesux.blogspot.com/

TECH BLOGS AGHAST! Google Discontinues Nexus One. Cluetrain: NO PHONE SUPPORT!

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OPINION PIECE / by quicksite
Tech Blogs: Slow Down, Get Your Acts Together, Focus on Reporting, You Can't Even Remember Your Own Stories from 7 Months Ago
Read Write Web is one of my favorite tech blogs. To me it has some of the finest writing and reporting around.
They are unlike my favorite battering targets: engadget, gizmodo and the like -- the advertising-driven slimeballs who have stakouts all over the world ready to beat someone else by half a day to breathlessly report on the latest new gadget "Seen in the wild"..
"Whaddaya got, whaddaya got, whaddaya got? You got any phones here, whaddya got fa' me?"
Click to expand...
Click to collapse
You can see them frantically poking the back alleys and drunk people in case they have a secret demo phone on them. SCORE 1 for the new iphone! Score 2 for going to JAIL!
Fine. They do a decent job overall, to me, generally, they are just like Hollywood tabloid journals, just instead of it being focused on Kristen Stewart the actress from TWILIGHT, it's the latest sexy phone from HTC. Same thing. Ohhh, let's undress it.... WE WERE FIRST!
Read Write Web is NOT in that category -- they do real tech industry reporting.
So, imagine my shock seeing this story today:
Google to Discontinue Nexus One
http://www.readwriteweb.com/archives/google_to_discontinue_nexus_one.php
The CONTENT itself is not shocking at all. The distribution method Google stuck with so stubbornly, despite being told repeatedly they needed to do things like offer phone support, have working demo models of the N1 at the Carrier Stores that sell plans linked to that phone (like T-Mobile USA) -- was seriosuly flawed, thus NO SHOCK. Makes perfect sense. The shock is: That someone would be shocked that the Nexus One did not sell through the roof.
That's what this Post is about.
I actually saw it through my twitter stream, with this shorter note from @rww
How did the Nexus One came #2 on our poll for Best of the Web 2010, yet Google couldn't sell it? Explain, people! http://bit.ly/9oQysT
Click to expand...
Click to collapse
I decided to answer him, in my typical way-too-wordy way --- and by adding this preface here at XDA, it's even wordier. How bout that.
My answer is in the next post, which I posted to the twitter-companion "twitlonger.com" -- as though made in heaven for me.

NOTE: After I got my HTC Desire, I started using twitter for first time, and used the name XDAdesire. Another XDA-er in the DESIRE forum here has helped me try to post some relevant stuff about the Desire... but it's spotty, some days stuff, some days, nothing. http://twitter.com/XDAdesire
This response located at: http://tl.gd/2k1l1a
Click to expand...
Click to collapse
My response to RWW's STORY: http://bit.ly/9oQysT
Explain! **ARE YOU SERIOUS? No theories even necessary.
The only problem here, I think, is SHORT MEMORIES -- i.e., people (you, unfortunately, and I say unfortunately because I am astounded...
The quality of writing and analysis at RWW is generally second to none... thus I am shocked at how there is such a disconnect here with something so unmysterious and so measurable) cannot even remember events and circumstance a mere 7 months ago in twitter culture where assembly line constancy of data-pushing is all that seems to count.
Remembering? Context? Connecting dots from probably stories RWW themselves published back in Jan 2010? I guess that's off the plate now.
** I will bet $1000 that RWW has a story on the answer to this elementary question** The arrogance of Google's refusal to supply PHONE SUPPORT TO CONSUMERS... which directly translates to a reluctance to put money into something that won't be supported by live human beings.
#2... even worse. Did you know -- or can you not remember -- TO THIS DAY, a customers cannot SEE OR FEEL OR TRY a nexus one in his or her hand before shelling out $550 for phone. And you're surprised at lackluster sales?
Do you remember WHY customers can't do this -- and how ABSURD the reason is for this?
Here let me help you:
Google went exclusive with T-Mobile USA, the carrier who launched Android and the G1. I was about the import the Hero from UK since T-Mobile USA wouldn't carry it (dumb), when all of sudden in January is the announcement they will carry the Nexus One on its network.
I raced over to my T-Mobile store to see it. Here's what they told me:
"We don't have any"
I said: "Oh yeah, I guess it's too soon. When are you getting them in?"
"That's just it. We WON'T be getting them in. They will only be sold online by Google. And we are just the network."
Me: "Right, I understand that. I didn't mean the phone to BUY from you, I knew about buying it online. I meant the store demo phones to just feel how it feels. I'm especially interested in how the soft keys work, vs the Hero's hard keys"
Tmo: "No, we mean the stores won't be getting any to Demo"
Me: "You gotta be kidding me?"
Tmo: "No.. We think it's stupid too, but (sarcastic) 'whaddawe know? we're just the sales guys'. We've been checking with corporate all day long. People have been flooding in here asking the same question wanting to see the phone. They say we won't be getting any."
Me: "Of all the stupidest things in the world. I'd love to find out whose decision that was. Google's or Tmobile's, but as dumb as Tmobile can be, they DO know how to sell phones, so I am going to guess Google. They probably figured, know-it-all-engineers that they are "why should we spend money to ship a perfectly good phone to 1000 T-mobile retail stores across USA when we can sell those phones online?"
COmpletely missing the point that unlike people who do 100% of their shopping online based on 5-star reviews and collaborative filtering, people who get out into the sunshine actually like to touch merchandise that costs $500, and feel how it functions in their hands, especially a phone/PDA/ touchscreen which has all sorts of ergonomic peculiarities specific to different people.
So --- STRIKE #1 -- Wow, I wonder why they didn't sell so many phones despite their being TOP-RATED, can anyone figure this out? Yes. Had they put these phones in T-Mobile stores, they would theoretically COULD have outsold the iphone4 -- but that's a theorectical. In reality no, since they do not understand human beings like Apple does, and thus do not understand human marketing.
STRIKE #2 --- no PHONE SUPPORT, tied directly to HUBRIS (see also Steve Jobs, or "We Know Best" under wikipedia)
I live in San Francisco is neighborhood filled with tech workers, many of whom work for Google. Every day they gather at one of the neighborhood's cafe's and during the mornings, at several intervals, a huge bus arrives, the kind you travel in luxury through Europe on, tinted windows everywhere, climate controlled, wifi. Earbuds come out of laptops as bus approaches and get replugged into N1 phones as they file onto the bus for the 30 minute drive to Mountain View. There are people from the Google Maps team, Google Earth team, Android Team, and even, i discovered one day, someone from Google corporate PR. Generally very nice people when you stop and talk.
In this same neighborhood there are other tech folks like Craig of that list. And so you never know who you might talk to if they have their earplugs out.
WHY ARROGANCE? ANDROID WAS KING OF THE WORLD, or starting to be...
OCTOBER 2009 - The amazing DROID teaser campaign from Motorola and Verizon!
NOV-DEC 2009 - Huge sales of the Droid made Christmas 2009 an amazing success story for Android, Motorola, and Verizon
and those VERIZON 3G ADS were the first sign of the changing world where the teflon coated iPhone, champion this, champion that, was suddenly assaulted, along with its carrier, out of nowhere, for the first time ever putting them on the defensive.
MOTOROLA PUT ITSELF BACK ON THE MAP. so did verizon, who was a late starter in the touchscreen game.
JANUARY 2010 -- No sooner had Christmas closed out... then fresh off the heels of that huge Android success, Google enters the fray strategically following up with ITS OWN smart phone -- having let the droid have its own stage for holidays. Suddenly, weeks after DROID was hailed "the best Android phone yet", it was already being dethroned by what many NOW considered the best yet. NEXUS ONE, Android done right, with best HTC hardware, great processor.
WEEK 1 of this story: GOOGLE WAS PRAISED TO HIGH HEAVEN!
WEEK 2 of this story:
WEAVING BACK THE T-MOBILE STORY:
a Dramatic Turnaround: problems with connectivity, problems with T-mobile customers feeling ripped off at pricing model, "how to use the phone" problems. T-mobile's lines FLOODED, but they kept having to tell customers "we don't know anything about this phone, we cannot service and aupport it, you have to contact Google"... And thus the rapid runaround began. People calling HTC, and refrerred back to Tmobile etc.
The Press in THIS case (NOT NOW, which is my point ---- how can you miss this?) was ON IT: Google, what's up, where is your phone support? ... And the glitter was off. Week 2 stories were about how Google was flubbing this debut, and proving they were a search company who knew nothing about selling electronics.
But google was so arrogant. When asked, they said "sorry, NO phone support." Press said surely you are joking. People wanted phone support and the industry was aghast -- WHAT? no phone support? T-mobile is taking a bath in public anger, and HTC is getting hit up, but what does Google do? Just like JOBS, they say, we will NOT offer phone support.
Industry .. and especially me... (eyes buggin' out) WHAT ??
Google: That's right, you heard us. We will not.
Industry: But all you've given people are byzantine FAQs and web help and email like all the gmail help etc which just angers customers. You can't treat cell phone customers this way. They expect to get someone on the phone. That's the way it works.
Google: Too bad. That's the way it USED to work. We're doing something new here. And you got to break some eggs here to make a souffle. We thnk there are other ways to sell phones, other models. We know we can solve this by being smarter...
--- I DID run into this PR guy from Google's corporate office, in my neigborhood one evening, and i asked him, incredulously, was this true? Were they just going to stonewall this and keep to their plan despite public outcry they are not happy?
(He was really very nice -- and actually one of the few marketing guys at Google. And he reminded me: Google, as you know, is an engineering company, the senior mgmt are all engineers, engineers make all these decisions, they do not think in consumer terms. I accept that and love the company and we do most things really well, but some things are blind spots, and I'll leave it to you to decide in this case)
Me: So they are NOT going to open a phone call center immediately?
Him: I can guarantee you, 100%, that will never happen. They, being engineering minded, will only double down their efforts to make the web-based support solve the problems...
Me: I don't believe this. They are seriously believing their webpage FAQ methodology is "sufficient"? And with smarter keyword detection and algorithms for routing customer entries down more pre-written FAQ's, they will solve user issues in fast responsive ways that make customers happy?
Him: Yes. Well, solve their problems, yes. Make them happy, i'm not so sure.
=========
So THAT's the story -- the PUBLIC REJECTED THIS MODEL.
That's the reason for lackluster sales.
But no, not one tech journal has put 2 and 2 together? My god. You all have regurgitated their press releases as "disappointing sales"....
Before writing your blog entry, did you stop to think: Hmm, what are the factors involved in their SALES CHANNEL that could impact the sales volume?
/[email protected]
/XDAdesire
/htcHUB

Mad at Motorola???

So becuase of Motorola not caring so much about us Droid3 users (or anyone else suffering the motorola fate). instead of making many pointless petitions, who is down to hit them where it hurts some with me. Better Business Bureau is a sute for consumers to solve problems with companies. These problems actually get solved, and the company gets RATED based on these complaints and how many are closed. Moto just has 282 complaints for the last three years. They also have an A+ rating. If even just 50 of all us droid3 xda members (and anyone else with a locked phone) send in complaints. This rating will drop drastically. BBB is a pretty official site and their ratings are taken quite seriously. This is a way to hurt motorola where it matters. And they can't ignore these complaints as the BBB does the handling with the company.
IMPORTANT
if your not going to help, DO NOT POST, no one cares if you disagree or if you think it won't work. This is more powerful than any Petition because it actually hits the company.
EVEN MORE IMPORTANT
I wanna repeat. if you aren't going to help, DO NOT POST. NO ONE CARES. Oh and for those of you willing to help and file a complaint. Do not clutter the thread with what your thoughts about motorola are, there are plenty of threads like this. This is not to be another one, and i reserve the right to yell at you :] I am not kind btw.
LINK TO FILE A COMPLAINT
http://www.bbb.org/chicago/business...rola-in-libertyville-il-4980/file-a-complaint be sure to mention you want FREE UPDATE TO UNLOCKED BOOTLOADER OR ICS! no dev edition phone bullcrap like they tried to pull
Have fun, and BE PROFESSIONAL, this is not something to go and cuss out motorola. State your problem with customer service dealing with our phones, how they refuse to update a device that can clearly more than handle the system, and refuse to unlock our bootloaders. They have power with verizon so i do not want to hear someone comment and say that's the issue. Once again, i reserve the right to yell at you :]
CLICK AWAY MY FELLOW MOTOROLLERS !!!
THIS IS NOT DEVICE SPECIFIC AND NEITHER SHOULD YOUR COMPLAINTS BE! IT APPLIES TO US ALL!
BEFORE YOU TRY TO FLAME
Motorola, has recieved around 100 complaints in the last year. Almost all of which were resolved to the complainers liking meaning the company score was not really affected. These complaints cant be resolved til moto either unlocks the bootloaders, or gives ics (to the actually capable phones, not just new ones). Do the math yourself on how low the score would drop if even 25 complaints were filed over these next couple days. Now think if you say this wont at the very least get their attention, instead of signing a petition that they can literally just ignore. Here they will get contacted by the BBB and then again if they try to ignore. They can lose accredidation if they do no choose to comply with the BBB, and our complaints will still be unclosed causing their score to drop and BUSINESS TO BUSINESS and CONSUMER TO BUSINESS interactions will see this. This time, at the very least our efforts will make motorola suffer publicity wise, with more than just developers, but with the average consumer, and businesses.

Thank you for using the Better Business Bureau's Online Complaint System.
Your complaint has been assigned case # 94401___
Correspondence regarding this complaint will be emailed to : _____________-
Please print a copy of this for your records.
Filed on : May 28 2012
Filed by :
Adrian _________
_____________
____________
Filed against :
Motorola, Inc.
1303 E. Algonquin Road SWA2
Schaumburg IL 60196-4041

This has no place on XDA
Thread closed

Verizon / Samsung Corporate Contact Log

Updated 09/6/12 http://forum.xda-developers.com/showpost.php?p=31190482&postcount=81
This is a combined log of my attempt to get answers from Verizon and Samsung regarding the encrypted bootloader. I currently have a ticket with level III tech support at Samsung. It took a huge dog and pony show to get this far and I have had several forum members contact me asking to pass along info and ask questions when I finally get a hold of the right people.
I posted most of this in another thread, but it not where it should have been so I am moving it for a mod so we can keep that other development thread clean. Its 8am EST and Samsung Level III should be open in three hours as they are not staffed 24/7 like Level II/I.
For the record Samsungs Tech Support phone number is 800-726-7864
Just remember the rep you talk to regardless of what their position in the company is had no say in the encrypting of the bootloader. Its not their fault Verizon screwed us, please keep that in mind if you call. Using 5c technical words will get you past Level I but level II seemed to be on point. It took some manipulative games to get the guy to admit there was even a level III department; at first he told me level II was the highest I could go in tech support. Will update with more info when I have something.
I am also considering contacting the firm that handled the Motorola V710 lawsuit against Verizon years ago. We won that one and anyone who wanted got to trade in their phone and accessories for a full refund, no ETF, and if they wanted could also get a new device w/o extending their contract. I hate lawyers and would rather cut off my pinky finger then deal with them but it may be the only option in the end. Its like Verizon delivered us cake, then shot our dog and walked away. So mentally exhausted dealing with this crap.
Lastly, I was able to get a hold of Verizon corporate and had a low level executive call me back. This was before the device was released and we knew the bootloader was encrypted. She told me to save her number, and I am glad I did because once we found out about the lockdown I called her back and left VM. Should hear back from her Monday.
Verizon's Corporate Contact Info.
Verizon Corporate Office Headquarters:
140 West Street
New York, NY 10007
Corporate Phone Number: 1-212-395-1000
Corporate Fax Number: 1-212-571-1897
Original Post:
Ok, just an update. Level III Samsung tech support is not 24/7 like Level II/I. I have a ticket in the system regarding the issue and its been forwarded to Level III.
They will be in tomorrow (Saturday) from 8am (PST) to 7pm (PST) and I have to call back to get a hold of someone in the Level III department. I will keep dragging this up the chain of command till I can get some answers. Level II once again confirmed what we already know, Verizon did mess with the phone. Level II said don't bother with Fastboot because were not getting in that way. I don't know if he was lying but he seemed to know exactly what I was talking about when I mentioned the odin/fastboot switch.
One more thing to note, I am not sure I believe him but he said that they sent the phones to Verizon, and its Verizon that did the messing around not Samsung. I find it hard to believe Verizon was able to do this without Samsung support.
I don't have high hopes of getting anything that will be able to help us out of Level III but I will try. They have also lodged a my customer complaint and supposedly I am going to be getting a call back from someone from their corporate office in consumer relations.
I wish I could help more on the technical side but my experience only takes me to the point where everyone else has gotten with fastboot. I am however quite the people person when it comes to making noise with corporations and will keep up the good fight with Verizon / Samsung Corporate.
If there is anything specific you want me to ask Level III send me a PM by tomorrow morning and I will address it with them when I call. I know enough that I should be able to at least hold a conversation with them on the subject but more ammo would be great. I would also be willing to conference call with a repeatable dev/mod when I call them so that you don't have to jump through the two hours of crap I just did to get this escalated.
Post 2: (A reply to a forum member asking for an update)
I asked them if there is a reason I can't get into fastboot and the guy said because Verizon has locked down the device. I asked him "how" and "why" but he was unable to provide me with an answer to both questions. He then referred me to Level III as he said they were the ones who could discuss how it was done. I asked him if there was a way around it through odin using .ops he went silent for a while and said he had no information to provide on the subject and just reiterated that Verizon has made changes to the device software and I would have to refer to them regarding those changes.
With regard to the "why" question he simply said that Samsung could not comment on carrier practices only that Verizon requested the lockdown and that the phones were sent to them first to have it applied. He made it sound like Samsung told them to go take a flying leap and Verizon went ahead and did it anyway. Again, were talking about a rep here so take it with a grain of salt.
I talked about the FCC's Block C agreement regarding carriers not locking devices but the rep said he did not have a comment on the subject as he was just tech support. Block C is probably the only legal course of action we have but despite the FCC saying they were going to enforce the rule, we all know how the FCC could give a crap.
I am going to flat out ask Level III to do the right thing and leak a file for us to fix the issue. I may be nuts but I am not delusional and have no real expectoration they will help. I am however going to do my best to get them to slip something that may help a dev find a solution. If I can get at least a small puzzle piece out of Level III it might be the crack in the dam we need to blow open the floodgates.
07/11/12 Samsung Level III blew me off yesterday as well saying they were still looking into the matter. I called again today and finally received an official reply. Samsung says they have no information exactly what Verizon has done to the phone, they do not know exactly what is and is not signed/encrypted, and they have no further information. I have submitted a complaint to the president of Samsung USA but thats as far as I could go with Samsung. They have closed my case and can not provide further information. I asked if they had an original system image before Verizon gimped the phone and they said "yes but we can not provide that to our customers per carrier agreement."
Lastly I was told that there is going to be a Verizon "Developer Edition" that you can buy directly from Samsung in the coming weeks. This is in "direct response to complaints filed by customers" according to Samsung and will be distributed and supported by Samsung directly. It will cost $600+ and basically be the same phone but w/o an signed/encrypted bootloader.
Off the record information from an unnamed outside source: Verizon is releasing a OTA update to patch the root exploit in the coming days. This OTA will break and prevent re-root as well as try and stop people from using the image off of the "Developer Edition" to mess with the "normal" Verizon Galaxy S3. I don't have specific details; sorry. Do not OTA unless you want to loose root and probably not get it back. Verizon is fk'ing pissed; I mean really pissed that we have root.
From what I am hearing, Verizon's "top %5 data abusers" are all typically rooted/romed. The whole point of locking this phone down was to mess with these unlimited data customers. Verizon started this war; let us end it and make them loath the day they decided to fk with the dev community.
Again, my case Support case has been closed with Samsung. We will get nothing further from them nor any direct help. My case with Verizon corporate is also closed; they said Samsung will offer a Developer model directly and if I wanted that kind of access I needed to talk to them not Verizon.
The lawyers still have not called me back. No shock.
Up until this point I have been angry; now I am pissed. This isn't over; not by a long shot.
Will update when I have more information.
07/17/12
Samsung "Office of the President" -
Phone 877-268-2121
eMail [email protected]
FYI Samsung records phone conversations between the 4th minute and the 18th minute. Anything you say after minute 4 and before minute 18 "MAY" be recorded. I know that sounds like a strange window of recording, but its straight out of the mouth of a sympathetic to the cause tech support rep. Just had a great conversation with a guy, nothing is fixed of course but needless to say, there are people in Samsung that have been hearing rumors that the company is tired of carrier's crap and with in the next few years will be offering all Samsung headsets for a subsidized price, directly through Samsung. There will probably be trade-in specials, loyalty discounts, etc. I can't wait not to buy my devices directly through Verizon! Secondly, as of now (Verizon lies again) anything software related with this phone is coming from, programmed by, and completely influenced by Verizon. Samsung manufacturing does not touch the device or support updates after its in the hands of Verizon. The developer model is not Verizon approved, nor is Verizon happy its going to be sold [from what I am told] however per FCC open network regulations Verizon has to allow the device on the network. Updates for the developer model will be directly from Samsung.
I was able to get the Samsung Apps (store) sideloaded on my device BTW. Verizon requested it be removed which is why its not on the device pre-installed. S-Suggest is NOT the same thing as Samsung Apps. Will Write something up here on XDA later when I get a chance.
07/24/12
The Electronic Frontier Foundation called me back and said they need more info on Block C. I am out of town until next Monday and let them know I would get back to them in a few days. They also are finding a lawyer who will do it pro bono. Looks like this may actually make it to court.

So we have root but we are still locked down unlike all other carriers. Basically this is going to turn into a Droid X situation and for those who know what I am talking about you know how bad this still sucks.
I am tired of this crap guys, and think with the amount of SG3 phones sold in the US and specifically Verizon, this is the time to strike back against all encrypted devices not just the GS3. We have dealt with this garbage long enough and now its time to end nonsense.
Kirtland and Packard, (310) 536-1000, 2361 Rosecrans Ave Ste 450, El Segundo, CA 90245
That's the law firm that won the huge case against Verizon over the Motorola v710 BT lockdown. I have left them a message asking if they will take this case too. In reality this one is going to vastly larger then the Moto case because of the number of users that have this device.
Please call them and let them know on the main VM that you too have been effected by this lockdown, or any lockdown in the US on any carrier. The more people who call the more likely they will take the case. Lots of people calling is how the guys over at Howard Forums were able to get the ball rolling on the v710, so let history repeat itself for the sake of every dev, phone enthusiast, and civil rights advocate.
ROM developers usually work off of donations and by encrypting this and other devices Verizon is stealing from these developers who's livelihood is phone software development. Software developers who want an open platform also have to deal with the hassle that Verizon and other carriers have put them through by locking down devices. If the personal computer was locked down like this when it was first created and sold to people we would never be where we were today technology wise. The crippling of our mobile devices needs to stop, and it needs to stop now.
Its time to take the fight to Verizon and hopefully end the lockdowns once and for all. If the lawfirm takes the case this is going to be winner takes all. This may be our best shot to end device lockdowns in the US once and for all.
I think the push we will make is going to be Block C. Normally Verizon could argue that they locked the device [against the FCC Block C mandate] because of network security. This is going to be hard for them to argue though when every other carrier in the US and internationally has not encrypted the device. It's a long shot, and its going to be up hill, but as far as I see it this is our best chance and the time to strike on this issue is now.
Samsung Level III opens in 30 min. Will update again soon.

Level III is not in on the weekends, so I was just told by the automated message I got when the guy transferred me to that department. ok... Not what they told me yesterday but ok.
So Monday at 8am PST it is, and that's also when Verizon corporate will be calling me back too as the past two calls they have made to me have been the ass crack of dawn. If I time it right I can conference the two in and let them try and point the finger at the other one, to each others faces. No more "That's what the manufacture wanted, go talk to them" vs "That's what the carrier wanted, talk to them" runaround bull****.
Anyway, no updates till Monday then. That gives me time to root.

i'll be the first to say it but thank you
going above and beyond especially considering nobody asked you to do this. great work and i hope it leads to some results

chill145 said:
i'll be the first to say it but thank you
going above and beyond especially considering nobody asked you to do this. great work and i hope it leads to some results
Click to expand...
Click to collapse
Yes thank you 100%, we are all in this together.

Also please file FCC Consumer Complaints against Verizon for potentially violating the openness requirements of the Block C spectrum purchasing agreement.
https://esupport.fcc.gov/ccmsforms/form2000.action?form_type=2000F
http://www.xda-developers.com/android/it-is-illegal-for-verizon-to-lock-some-bootloaders/
It's a long shot, but maybe worth it.

Have filed complaint with FCC and BBB, posted poor review on both Blue and White versons on VZW website, wall post ripping them apart on VZW facebook, poor reviews on every device site that will let me do so that I know of, personal contact with VZW reps filing complaints.
Any other avenues we can take?

Here's what I wrote in my FCC complaint:
The new Samsung Galaxy SIII on Verizon Wireless has a locked and encrypted bootloader, which appears to violate the openness requirements that Verizon agreed to when it purchased Block C, pursuant to § 27.16 (b) of 47 CFR Ch. I (10–1–10 Edition) available here-- http://www.gpo.gov/fdsys/pkg/CFR-2010-title47-vol2/pdf/CFR-2010-title47-vol2-sec27-16.pdf
§ 27.16 (e) clearly states "Handset locking prohibited" except under certain circumstances previously delineated. The anti-consumer actions taken by Verizon impinge upon the free of use of devices by consumers, and potentially harms the livelihoods of developers, who may not be able to do their work on the device of their choice.
I would appreciate the FCC investigating and clarifying this situation.
Thank you,

Thinking further about it, with how prominent devices are in today's world, would various news providers not want to run this story as well?
I recommend tipping off any local newspaper and news station you have access to. Lets get this story out there~!

Thalinor said:
So we have root but we are still locked down unlike all other carriers. Basically this is going to turn into a Droid X situation and for those who know what I am talking about you know how bad this still sucks.
I am tired of this crap guys, and think with the amount of SG3 phones sold in the US and specifically Verizon, this is the time to strike back against all encrypted devices not just the GS3. We have dealt with this garbage long enough and now its time to end nonsense.
Kirtland and Packard, (310) 536-1000, 2361 Rosecrans Ave Ste 450, El Segundo, CA 90245
That's the law firm that won the huge case against Verizon over the Motorola v710 BT lockdown. I have left them a message asking if they will take this case too. In reality this one is going to vastly larger then the Moto case because of the number of users that have this device.
Click to expand...
Click to collapse
I know that the dev's are working there rear ends off, and I appreciate all their efforts. I am truly pulling for them and hope that they can get the bootloader figured out. I'm not an expert, but in my opinion the ROMs on the DX didn't compare to a fully unlocked device and I'd prefer not to have to suffer through 2+ years of touchwiz.
Thalinor,
I agree that this maybe turning into the Droid X. As a droid x owner, waiting and watching for 18 months to see VZW and Motorola dump on us, I don't think we'll get anywhere with them. There was a huge effort on the DX with petitions, phone calls, emails, twitter, and FB posts.
Just a thought, but what about petitioning the law firm to take up this case. We are not going to get anywhere from VZW's or Samsung's pity for us. If this bootloader is truly encrypted, and if it is anything like the DX, the only way we will get this device completely unlocked is through a legal obligation on VZW's part. I think our energy would be better spent with the Attorneys who stand to profit from this case rather than burning our energy on VZW and Samsung who probably don't give a crap. I would think that the law-firm would have some interest in this (maybe?):

File with the FCC:
http://www.fcc.gov/complaints/
Talk about the Block C complaints. Don't attack them.
Post on VZW's Facebook:
https://www.facebook.com/verizon
Talk about how dissatisfied you are and how you're looking to switch. Don't attack them.
Post on Samsung Mobile's Facebook:
https://www.facebook.com/SamsungMobile
Don't attack them. Talk about how you will reconsider purchasing their devices in the future. They don't want to have to lock bootloaders, Verizon is almost certainly making them do it.
File with the BBB:
http://www.bbb.org/us/verizon-wireless/
Talk about how anti-competitive their practices are and how dissatisfied you are as a customer. Require an answer.
Complain to Verizon Wireless' Site:
https://www.verizonwireless.com/b2c/contact/email.jsp
Don't attack them. Keep in mind you're talking to an employee, they didn't choose to lock down the bootloader. Be respectful but make your concern noted.
The problem lies with Verizon Wireless. They believe that there are not enough people concerned about this to affect their profit margin. You need to show that you will vote with your dollar and move somewhere else if this complaint is not answered. Also, bring up the Block C agreement. There are potential legal repercussions-- meaning that the FCC may be the best place to direct your complaints. Be respectful, I know we're upset, but being pissed off won't get you anywhere.

I just filled out a complaint with the FCC basically asking them to enforce the Block C agreement from Verizon.
I'll phone the lawyers posted on the first page when I get a chance at work tomorrow.

amt897 said:
File with the FCC:
http://www.fcc.gov/complaints/
Talk about the Block C complaints. Don't attack them.
Post on VZW's Facebook:
https://www.facebook.com/verizon
Talk about how dissatisfied you are and how you're looking to switch. Don't attack them.
Post on Samsung Mobile's Facebook:
https://www.facebook.com/SamsungMobile
Don't attack them. Talk about how you will reconsider purchasing their devices in the future. They don't want to have to lock bootloaders, Verizon is almost certainly making them do it.
File with the BBB:
http://www.bbb.org/us/verizon-wireless/
Talk about how anti-competitive their practices are and how dissatisfied you are as a customer. Require an answer.
Complain to Verizon Wireless' Site:
https://www.verizonwireless.com/b2c/contact/email.jsp
Don't attack them. Keep in mind you're talking to an employee, they didn't choose to lock down the bootloader. Be respectful but make your concern noted.
The problem lies with Verizon Wireless. They believe that there are not enough people concerned about this to affect their profit margin. You need to show that you will vote with your dollar and move somewhere else if this complaint is not answered. Also, bring up the Block C agreement. There are potential legal repercussions-- meaning that the FCC may be the best place to direct your complaints. Be respectful, I know we're upset, but being pissed off won't get you anywhere.
Click to expand...
Click to collapse
I don't even own an S3, nor am I on Verizon, but damn't...I'm doing every one of things and calling just out of principle. I'm glad I left Verizon a long time ago, but they still tried to get more for money for almost 2 years. Damn near ruined my credit...assholes are going down.
Sent from my SGH-I727 using xda premium

I'd love to see this in major media:
"The Samsung S3 is a excellent smartphone, but Verizon's software modifications have made it unlikely to be upgraded and supported long term. If that's important to you, we recommend you consider another carrier."

My girlfriend used to work for the local news, I'll talk to her about contacting her friends at the station and see if I can get a face to face, or at least an email contact. I'll have to dig up all the info I can on the block C stuff and locked/encrypted bootloaders to take to them first.
Sent from my Droid X until I get my SGS3

block c
The Block C issue relates more toward unlocked devices like the nexus on the play store than unlocked bootloaders. You may be able to press the unlocked bootloader issue under the 'open applications' provision, but obviously that did a ton of good for Google Wallet. Of course, I can't find a single device you can use on Verizon's network that isn't held in verizon's death grip, so even the open device provision seems to be being ignored. The worst part is that verizon filed suits against these provisions and LOST. But true to form, if you have enough money and pull, and are willing to screw your customers as every turn (share everything plans are such a great deal right?) you can break the law over and over in broad daylight, and no one with power will bat an eye. Also, I'm not sure why the 'open application' provision was never really used as a battering ram when in came to things like tethering applications.

I think this type of work is very important. Thanks so much. Very much looking forward to hearing more from the companies themselves about why they make these types of decisions. Can't wait for an update here.
Sent from my Incredible 2 using xda app-developers app

Complained with the FCC, here is my complaint for anyone looking for somewhat of a template.
Recently, after preordering a Samsung Galaxy s3 handset from Verizon, I learned that they have violated the openness requirements of the Block C spectrum purchasing agreement by encrypting my device. This directly impacts my ability to enjoy my phone, and take advantage of the spectrum which Verizon owns. While I understand that the purchasing agreement gives Verizon leeway in regards to "reasonable" protection of the network, no other carrier in the United States (or the world), has done this, leading me to believe that this action is indeed unreasonable. It is unfair and anti-competitive for a company to misuse frequencies they own in this way.
I appreciate your time, and would appreciate a response in this matter.
Thank you,

With Verizon Twitter claiming it was Samsung, I'm curious what both companies said.

skennelly said:
I know that the dev's are working there rear ends off, and I appreciate all their efforts. I am truly pulling for them and hope that they can get the bootloader figured out. I'm not an expert, but in my opinion the ROMs on the DX didn't compare to a fully unlocked device and I'd prefer not to have to suffer through 2+ years of touchwiz.
Thalinor,
Just a thought, but what about petitioning the law firm to take up this case. We are not going to get anywhere from VZW's or Samsung's pity for us. If this bootloader is truly encrypted, and if it is anything like the DX, the only way we will get this device completely unlocked is through a legal obligation on VZW's part. I think our energy would be better spent with the Attorneys who stand to profit from this case rather than burning our energy on VZW and Samsung who probably don't give a crap. I would think that the law-firm would have some interest in this (maybe?):
Click to expand...
Click to collapse
That's the whole point! I certainly don't have the money to go up against Verizon and do not want to make a dime out of this; that's not the point at all. I want Verizon to once and for all agree to stop ****ing with our phones. Phones should be sold locked not signed/encrypted.
Locked protects Verizon or the manufacture from having to eat the costs of a new phone when an end user breaks their device doing something irresponsible. I don't want Verizon paying for people's screwed up devices because eventually it will lead to MY bill going up. Its not my fault if someone screw's up their device. On the other hand by encrypting the bootloader Verizon is forcing people to do things that may lead to breaking your phone. If the manufacture offered a phone number for unlocking, where you would agree that unless it was something hardware defective, if you unlock and your device breaks, its not under warranty. Problem solved for everyone; no encrypted bootloader needed.
I am going after Verizon but this is really about every carrier who gimps cell phones. Smartphones have become pocket computers. They are no longer PDA's, or "like" pocket computers, they ARE pocket computers. Hell, my SG3 is got better hardware specs than the **** netbooks people waited in line for last black Friday at Walmart. If we consider netbooks in that they come giving the buyer full administrative access over the device and yet still give the end user the option to hook it up to Wi-Fi. One way or another my devices are hooking up to a company who I pay for data and/or voice service. My rights should be universal and now that the device in my pocket has evolved into a full blown computer, my access rights should evolve as well. Whether its a computer in your pocket or a computer on your desk, it can be used in accordance with your providers service agreement, or it can be abused.
Prejudging your entire customer base to abuse your network and handing down sentence as judge, jury, and executioner like Verizon has done, before people have even had the chance to make the decision to do right or wrong; to me that just violates every ideal set forth in this countries constitution. I am ****ing sick of corporate america ****ting on this countries citizens, and the whole god damn world for that matter. It needs to stop. While I despise lawyers to the core, I sincerely hope they take on this case and prove there are still people in the field who remember why their profession exists (Hint: Its NOT to make money) and that there is some justice left in this country.
/end rant
Update: Talked to Verizon Exec, they have passed info on to the lawyers to look over and may or may not get back to me; at this point its out of her hands.
Update: I have not heard back from the lawyers above, but another user here on XDA PM'd me and said they were able to talk to someone today who told them that the legal team was looking into the case and make a decision after getting more information. They have my number, if they want to call me they can; if not I could care less who spear heads this as long as the battle is fought and won.
Update: I called Samsung, talked to Level I, they tried to transfer me to level III, I was put on told and Level I came back and said they would call me back later. The call never came. I will try them again more vigorously tomorrow.
MichaelVash7886 said:
With Verizon Twitter claiming it was Samsung, I'm curious what both companies said.
Click to expand...
Click to collapse
LMFAO @ Verizon's blatant bull**** lies. Why would Samsung decide, at their own free will and expense, to sign-encrypt ONLY Verizon's Galaxy S3, and not one other carrier in the world? Verizon is full of **** and the fact they think the line "Its the other guys fault" is actually going to work, is flat out ****ing insulting.
Screenshot that and post it here please. I do not use social networking; if they really need to spy on me they have my smartphone information, and know where to find me.

Anyone Every Receive This? lol

Dear Ray Gabrieau,
*
My name is Richard Kennedy and I am a Senior Settlement Advisor with Settlement Disbursements (SDI). I am contacting you as a follow-up to a LimeWire, FrostWire, uTorrent, BitTorrent, or Azureus settlement claim you submitted on 5/27/2012. As a reminder, SDI has partnered with LimeWire, FrostWire, BitTorrent, and Azureus to bring you a choice of one free settlement item as part of a court ordered settlement.
*
We have not been in contact with you due to the fact that the court case was appealed and once again before the courts. We are pleased to inform you that the court has now issued a final ruling, upholding the original court decision, and only slightly modifying the settlement terms. Under the new settlement terms, if you have ever used LimeWire, FrostWire, uTorrent, BitTorrent, or Vuze then you are automatically entitled to receive a $1000 settlement payment as part of the court ordered settlement.
*
Very odd and don't even use these programs, don't know where they got this email address either? lol
Sent from my HTC One S using xda premium

Just some nice fishing.... I kinda enjoy those kind of emails has I answer them and act like I'm totally interested just to see how far they're willing to go and how stupid they can be! (Most of the time I try to get them off their pre-written answers)
But what frighten me the most... is thinking that if those kind of crappy fishing are still used.... Is because they're still working on some people!!!

Kind of sad to know that there are people who would actually fall for phishing like that...