Related
The FCC is opening its ears to public opinions on this whole takeover going down. Check out this article!
http://www.androidpolice.com/2011/0...-on-the-attt-mobile-deal-grab-your-pitchfork/
and here is the link where you can speak your mind, it is also linked in the article above!
http://fjallfoss.fcc.gov/ecfs/upload/display?z=24j63
While the article states some more phone technical difficulties and how poorly ATT treats the android community, they also need to realize some equally bigger and some effects that will be instantly impacting everyone. The acquisition will leave ATT with too many stores and they will and have already stated that they will have to cut back the work force, I would speculate a good percentage, around 15-20% of the total workforce after they acquire Tmobile. This is going to be an instant loss in THOUSANDS of jobs across the US. Great, lets lay smore people off in this already ****ty economy, **** you ATT.
Imagine if ATT did not find a way to immediately integrate the current tmobile network into the current ATT network. This would mean all sorts of issues starting with new phones, many of the 34 million customers tmobile has will be forced to buy new phones. ATT just spent 39 billion dollars on a new company do you really think they are going to give everyone new phones of equal value to the ones they currently have? I would guess maybe similar deals to what are currently on the market if you sign a new contract and maybe an additional 50-100 dollars if you sign a new contract coming from tmobile. Not only that but how is the new network going to handle the instant surge of traffic into their network, an almost 40% instant increase in traffic! They can hardly handle their own traffic currently!
ATT is ultimately buying what they cannot earn or achieve on its own and a more liberal and customer friendly business model is threatening to what ATT wants. ATT continuously gets horrible reviews on their customer service where as Tmobile is continuously receiving outstanding reviews on theirs, again tmobile buying a model to maybe improve their own or just ultimately stomp out the competition so they don't look as bad. People cannot hate them if after 5 years of no tmobile they dont remember how the good days were.
ATT has slower and poorer network coverage than Tmobile, especially when it comes to "4g" and I use 4g loosely because it is not true 4g, however it is vastly further along than ATT's equivalent model for growth. Again, ATT cannot keep up so they are buying up.
Tmobile caters to android and the development of google's open OS model. Google has released all of their officially branded phones to work with tmobile's network because tmobile continues to support google, it has been a great mutual relationship. I owned a nexus one phone for tmobile and I remember the release of an ATT radio banded nexus one and it was like a whole other world for ATT users to be on a stock android device that was not locked down by the carrier at all.
These were just the first points that popped into my head... people rarely look past anything other than the phone and network incompatibility because that will effect them personally.
"The FCC works towards six goals in the areas of broadband, competition, the spectrum, the media, public safety and homeland security, and modernizing the FCC." The FCC does have to take into account large scale effects on the country such as tens of thousands of jobs going away as a result of the merger. Competition is a big factor in this because if ultimately this turns into a monopoly setting for ATT then the FCC looks like assholes in letting this go through and they will be in the middle of a huge judicial matter down the road. If the FCC feels that millions of customers will face a headache or extra financial burden by the merger than this falls under the public safety, protecting us from damages.
I encourage that if you do say something about the merger, be academic about it. 10 million people chiming in about ATT's ****ty customer service will not get anything done, the FCC does not give a rats ass about quality customer service or high dropped call rates, they are going to be focused on business model, economical impact in the present and future and ultimately the immediate effect on customers and any unnecessary financial burdens. This is a selfish act by ATT and they are covering it up with their bull**** about how they want to expand their network for the benefit of everyone.
147 comment/complaints!
i have made mine lets take advantage of our rights and tell the FCC how we REALLY FEEL!
THANKS FOR THE LINKS OP!
nate420 said:
147 comment/complaints!
i have made mine lets take advantage of our rights and tell the FCC how we REALLY FEEL!
THANKS FOR THE LINKS OP!
Click to expand...
Click to collapse
no problem man! this issue is bigger than, omg i dont want to deal with ATT, their ****ty customer service and ****ty phones...
What is the "proceeding number" and "filing number"?
What does my Front Facing Camera care about AT&T's acquisition of T-Mobile?
v8dreaming said:
What is the "proceeding number" and "filing number"?
Click to expand...
Click to collapse
11-65 is the proceeding number
read the andriodpolice link and then go to the fcc link!
MWBehr said:
What does my Front Facing Camera care about AT&T's acquisition of T-Mobile?
Click to expand...
Click to collapse
LOL @ the topic name
@ op can you edit the topic tittle to FCC not FFC lol
Thank you for this thread! I've posted my misgivings and although I'm sure it doesn't meet their request for it to be 'brief', it certainly outlined my biggest issues w/this travesty!
I also liked both this page and the article itself in Stumbleupon. I had thought about like the FCC page, but w/o an explanation, I know ppl wouldn't know what it was about.
If this unholy union takes place, all I can say is I hope they send me some lipstick, because as Cartman said, "... I like to look pretty before I get*bleeped*!"
nate420 said:
11-65 is the proceeding number
read the andriodpolice link and then go to the fcc link!
LOL @ the topic name
@ op can you edit the topic tittle to FCC not FFC lol
Click to expand...
Click to collapse
LOL wow i totally did not even notice this either... proofreadfail
Voiced my disapproval of the deal.
I think I agree with the OP's statements on this matter. Especially his last paragraph. They want to get an idea of what their getting into before they make a final choice. If everyone just tells them how much they hate Att and how crappy their CS is, then your just wasting your time. They will prolly make it through the first sentence and discard your message. I would suggest being mature, direct - and by direct I do not mean demanding. Focus on the big picture rather than just how it effects yourself. They wanna make sure that they arent going to regret this, they dont want to be the ones that hurt thousands of hard working americans in such a wounded economy. With gas prices, real estate and tons of material costs and not to mention food prices raising more and more, the last thing they want is to screw the cellular economy also. I would suggest reading the whole original post and thinking before you hit the send button. Because I think these emails will have an impact on their decision, I would send one, but I am not a true t-mobile customer, although I will be shortly. I honestly hope this doesnt go through, I really dont like Att either, but also dont know t-mobile enough to give an honest, informed opinion. Good luck to us all. . .
so i am extremely mad at Tmobile right now. I got a call from their executive office and i was speaking to luca or lusha or somthing like that. basically she told me i was unable to be given a sensation. I then told her that i would be filing a complaint with the Better Business Bureau because the people who did on XDA were given Sensations. she then told me she handled all of the Better Business claims and that no one had been given a sensation. but i know for a fact that people on here have been given one. So my question to the community is who offered you a sensation when you called the executive office? i am going to call and ask to speak to them.
Also she told me that at 2:24 today T-mobile received a message saying a software update would come sometime next week. I then asked if it would be gingerbread or just a bug fix. Her response, " Do you know what a software update is? that pissed me of to no end. our conversation ended when she asked me for 20 dollars for a new G2x. i told her she was out of her ****ing mind and told her to be ready for my better business complaint
Then I called corporate so i could file a complaint on lucha or whatever her name was. the lady who answered told me that isn't possible so i asked for the name of the person i was speaking to and she hung up on me. I kept calling back and i kept getting redirected to the desk of luca chase (still not sure how to say or spell her name) and that just royally pissed me off.
i am so mad right now. All i can do is file a complaint. i never expected to be treated this badly.
slowpig38 said:
so i am extremely mad at Tmobile right now. I got a call from their executive office and i was speaking to luca or lusha or somthing like that. basically she told me i was unable to be given a sensation. I then told her that i would be filing a complaint with the Better Business Bureau because the people who did on XDA were given Sensations. she then told me she handled all of the Better Business claims and that no one had been given a sensation. but i know for a fact that people on here have been given one. So my question to the community is who offered you a sensation when you called the executive office? i am going to call and ask to speak to them.
Also she told me that at 2:24 today T-mobile received a message saying a software update would come sometime next week. I then asked if it would be gingerbread or just a bug fix. Her response, " Do you know what a software update is? that pissed me of to no end. our conversation ended when she asked me for 20 dollars for a new G2x. i told her she was out of her ****ing mind and told her to be ready for my better business complaint
Then I called corporate so i could file a complaint on lucha or whatever her name was. the lady who answered told me that isn't possible so i asked for the name of the person i was speaking to and she hung up on me. I kept calling back and i kept getting redirected to the desk of luca chase (still not sure how to say or spell her name) and that just royally pissed me off.
i am so mad right now. All i can do is file a complaint. i never expected to be treated this badly.
Click to expand...
Click to collapse
This is the problem I see with all the whiners and complainers on this forum. There's a way to communicate, if you lose your cool then you'll get screwed.
Especially in America, people think they're "entitled" to get what they want because of supposed laws or it's in writing, but I tell you this, unless you know the laws to the "T" and you're willing to invest your time, energy, money and so on and so forth, you'll just make it more inconvenient for others, because then the company, even if they're in the wrong, will implement protocols to make it harder for others that come in with the same complaint just because some shmuck didn't know how to communicate without threatening the company.
I'm putting this out because all these complaints will do more harm to us consumers, by making Tmobile or anyother company that feels they're being attacked put up a wall of defenses that will make it less forthcoming for us to do pleasant business with the company, because now we're all looked upon as the enemy.
i only lost my cool after she made it clear that she wouldnt give me a sensation. this was my 3rd time talking to her.
I have a friend that works as a manager at T-mobile who exchanges my phone for a new one everytime a new one I like comes out ... you should also get a friend that manages a store @ tmo ... winning
Seems like a lot of work for one person to handle all of these claims!
Complaint Type Total Closed Complaints
Advertising / Sales Issues 1734
Billing / Collection Issues 9544
Delivery Issues 393
Guarantee / Warranty Issues 478
Other 460
Problems with Product / Service 13784
Total Closed Complaints 26393
Thanks for dragging XDA's name into the mud while *****ing about tmo not giving you **** for free...
Sent from my LG G2x
+1 yeah, no crap. Whiner. Just because others have done it and succeeded and you failed doesn't entitle you to run around and ruin it for everybody else.
well
jacob808 said:
This is the problem I see with all the whiners and complainers on this forum. There's a way to communicate, if you lose your cool then you'll get screwed.
Especially in America, people think they're "entitled" to get what they want because of supposed laws or it's in writing, but I tell you this, unless you know the laws to the "T" and you're willing to invest your time, energy, money and so on and so forth, you'll just make it more inconvenient for others, because then the company, even if they're in the wrong, will implement protocols to make it harder for others that come in with the same complaint just because some shmuck didn't know how to communicate without threatening the company.
I'm putting this out because all these complaints will do more harm to us consumers, by making Tmobile or anyother company that feels they're being attacked put up a wall of defenses that will make it less forthcoming for us to do pleasant business with the company, because now we're all looked upon as the enemy.
Click to expand...
Click to collapse
While i agree that the poster did not handle this right at all. i am fed up with my paycheck being **** paying for all the entitlement programs in this country. BUT we are entitiled to a working phone or a refund. not sure why people want the sensation i have no care for it. the use of entitlment here is not correct since he is entitled to a working phone .
and your last paragraph. the reason people are so pissed off is because of the lack of communication and forthcoming(still believe its out of stock d/t sales)
they already put up the great wall of china and posted it with lies and misleading attempts to get people to hang on to the phone past the 2 weeks.
in no way am i saying that the OP was in the right. but you sounded just as bad.
now lets start spreading this next week date. comeone we need at least 20 threads on it
No $#it man "he got it why can't I" you would probably sell everyone out!!
Faux123 for Dev!!!
Ever hear the saying one bad apple spoils it for the bunch. Well you're the bad apple. You don't get something by demanding it. I really don't think anyone who called really called to get one. We just wanted a phone that works.
Sent from my LG-P999 using XDA Premium App
TJBunch1228 said:
Thanks for dragging XDA's name into the mud while *****ing about tmo not giving you **** for free...
Sent from my LG G2x
Click to expand...
Click to collapse
POW!!!!
G2x with CM7 and faux kernel. NONSENSE!!!!
This won't lead to nothing. On that note, thread closed.
So I'm frequent this site a fair amount, especially the marketplace section. I'm not a huge buyer/seller the way some people are, but I'm curious as to what members think of people calling dibs or reserving items. It seems that there have been more and more members recently who either 1. find threads where a buyer is tentatively selling a phone or 2. are unable to pay for a phone immediately, but want the phone and because they were the first to see the thread they feel entitled to it.
In my opinion this not only goes against the community feel of the thread, but is just poor form in general. I think that until someone has sent money for the phone it should be open to everyone. Yes I believe in a first come first serve rule, but I'm not a fan of people checking the site every five minutes and calling dibs on any thread they're interested in. It's one thing to express interest in buying the phone, and it's another to say " I want this phone, hold it for me"
This is especially annoying because as of late it seems like we have gotten an influx of foreign buyers who are the main culprits of this. Not to name names but I specifically remember a case the other day where a member said that he was getting a large shipment of AT&T phones for sale. Only a few minutes later a number of members had posted claiming they had first dibs on the pick of the phones.
All in all this doesn't really affect me, but as I look around the marketplace it's something I find slightly annoying. Anyways what do you guys think? Maybe I'm just oversensitive to it.
Edit: To add one previous point I left out. The reason this probably bothers me the most, isn't just the fact that these people want these phones badly, it's the fact that I'm pretty sure they're just buying the phones for resale. It's one thing to really want the phone for yourself or a friend or family member. But I see a some overseas members buying up tons of BNIB phones and I'm sure they're able to sell them back home for a profit. Once again, there are no rules against this and people are welcome to do as these please, but the goodwill of some members to sell their phones for lower than average prices shouldn't be exploited.
This is completely wrong in my opinion too. Just report them and a moderator should resolve the issue.
I'm pretty sure any seller in their right mind would ignore "dibs" if another potential buyer sent money first.
seems like a non-issue to me. in the end, it's up to the seller who is going to get the phone, not the guy calling dibs... that's elementary school **** that doesn't apply in the real world.
bholloway said:
So I'm frequent this site a fair amount, especially the marketplace section. I'm not a huge buyer/seller the way some people are, but I'm curious as to what members think of people calling dibs or reserving items. It seems that there have been more and more members recently who either 1. find threads where a buyer is tentatively selling a phone or 2. are unable to pay for a phone immediately, but want the phone and because they were the first to see the thread they feel entitled to it.
In my opinion this not only goes against the community feel of the thread, but is just poor form in general. I think that until someone has sent money for the phone it should be open to everyone. Yes I believe in a first come first serve rule, but I'm not a fan of people checking the site every five minutes and calling dibs on any thread they're interested in. It's one thing to express interest in buying the phone, and it's another to say " I want this phone, hold it for me"
This is especially annoying because as of late it seems like we have gotten an influx of foreign buyers who are the main culprits of this. Not to name names but I specifically remember a case the other day where a member said that he was getting a large shipment of AT&T phones for sale. Only a few minutes later a number of members had posted claiming they had first dibs on the pick of the phones.
All in all this doesn't really affect me, but as I look around the marketplace it's something I find slightly annoying. Anyways what do you guys think? Maybe I'm just oversensitive to it.
Click to expand...
Click to collapse
You may be a bit oversensitive to it, yes, but that's not to say you're making it up completely. I think you're right to be a bit irked that some numbers on a hard drive somewhere can be converted into a suggestion that person a will give person b some money at time x when they may or may not have it.
Personally though, I blame the sellers for shoddy selling, not the buyers. If I was a seller and somebody said dibs, I'd just ignore it. When I'm selling stuff I prefer currency to promises.
Archer said:
...I blame the sellers for shoddy selling... When I'm selling stuff I prefer currency to promises.
Click to expand...
Click to collapse
^^ that is the correct answer.
LMAO! if i were the seller i could care less who saw or called dibs on it first
i'll be delivered to whomever can paid for it in full first
Updated 09/6/12 http://forum.xda-developers.com/showpost.php?p=31190482&postcount=81
This is a combined log of my attempt to get answers from Verizon and Samsung regarding the encrypted bootloader. I currently have a ticket with level III tech support at Samsung. It took a huge dog and pony show to get this far and I have had several forum members contact me asking to pass along info and ask questions when I finally get a hold of the right people.
I posted most of this in another thread, but it not where it should have been so I am moving it for a mod so we can keep that other development thread clean. Its 8am EST and Samsung Level III should be open in three hours as they are not staffed 24/7 like Level II/I.
For the record Samsungs Tech Support phone number is 800-726-7864
Just remember the rep you talk to regardless of what their position in the company is had no say in the encrypting of the bootloader. Its not their fault Verizon screwed us, please keep that in mind if you call. Using 5c technical words will get you past Level I but level II seemed to be on point. It took some manipulative games to get the guy to admit there was even a level III department; at first he told me level II was the highest I could go in tech support. Will update with more info when I have something.
I am also considering contacting the firm that handled the Motorola V710 lawsuit against Verizon years ago. We won that one and anyone who wanted got to trade in their phone and accessories for a full refund, no ETF, and if they wanted could also get a new device w/o extending their contract. I hate lawyers and would rather cut off my pinky finger then deal with them but it may be the only option in the end. Its like Verizon delivered us cake, then shot our dog and walked away. So mentally exhausted dealing with this crap.
Lastly, I was able to get a hold of Verizon corporate and had a low level executive call me back. This was before the device was released and we knew the bootloader was encrypted. She told me to save her number, and I am glad I did because once we found out about the lockdown I called her back and left VM. Should hear back from her Monday.
Verizon's Corporate Contact Info.
Verizon Corporate Office Headquarters:
140 West Street
New York, NY 10007
Corporate Phone Number: 1-212-395-1000
Corporate Fax Number: 1-212-571-1897
Original Post:
Ok, just an update. Level III Samsung tech support is not 24/7 like Level II/I. I have a ticket in the system regarding the issue and its been forwarded to Level III.
They will be in tomorrow (Saturday) from 8am (PST) to 7pm (PST) and I have to call back to get a hold of someone in the Level III department. I will keep dragging this up the chain of command till I can get some answers. Level II once again confirmed what we already know, Verizon did mess with the phone. Level II said don't bother with Fastboot because were not getting in that way. I don't know if he was lying but he seemed to know exactly what I was talking about when I mentioned the odin/fastboot switch.
One more thing to note, I am not sure I believe him but he said that they sent the phones to Verizon, and its Verizon that did the messing around not Samsung. I find it hard to believe Verizon was able to do this without Samsung support.
I don't have high hopes of getting anything that will be able to help us out of Level III but I will try. They have also lodged a my customer complaint and supposedly I am going to be getting a call back from someone from their corporate office in consumer relations.
I wish I could help more on the technical side but my experience only takes me to the point where everyone else has gotten with fastboot. I am however quite the people person when it comes to making noise with corporations and will keep up the good fight with Verizon / Samsung Corporate.
If there is anything specific you want me to ask Level III send me a PM by tomorrow morning and I will address it with them when I call. I know enough that I should be able to at least hold a conversation with them on the subject but more ammo would be great. I would also be willing to conference call with a repeatable dev/mod when I call them so that you don't have to jump through the two hours of crap I just did to get this escalated.
Post 2: (A reply to a forum member asking for an update)
I asked them if there is a reason I can't get into fastboot and the guy said because Verizon has locked down the device. I asked him "how" and "why" but he was unable to provide me with an answer to both questions. He then referred me to Level III as he said they were the ones who could discuss how it was done. I asked him if there was a way around it through odin using .ops he went silent for a while and said he had no information to provide on the subject and just reiterated that Verizon has made changes to the device software and I would have to refer to them regarding those changes.
With regard to the "why" question he simply said that Samsung could not comment on carrier practices only that Verizon requested the lockdown and that the phones were sent to them first to have it applied. He made it sound like Samsung told them to go take a flying leap and Verizon went ahead and did it anyway. Again, were talking about a rep here so take it with a grain of salt.
I talked about the FCC's Block C agreement regarding carriers not locking devices but the rep said he did not have a comment on the subject as he was just tech support. Block C is probably the only legal course of action we have but despite the FCC saying they were going to enforce the rule, we all know how the FCC could give a crap.
I am going to flat out ask Level III to do the right thing and leak a file for us to fix the issue. I may be nuts but I am not delusional and have no real expectoration they will help. I am however going to do my best to get them to slip something that may help a dev find a solution. If I can get at least a small puzzle piece out of Level III it might be the crack in the dam we need to blow open the floodgates.
07/11/12 Samsung Level III blew me off yesterday as well saying they were still looking into the matter. I called again today and finally received an official reply. Samsung says they have no information exactly what Verizon has done to the phone, they do not know exactly what is and is not signed/encrypted, and they have no further information. I have submitted a complaint to the president of Samsung USA but thats as far as I could go with Samsung. They have closed my case and can not provide further information. I asked if they had an original system image before Verizon gimped the phone and they said "yes but we can not provide that to our customers per carrier agreement."
Lastly I was told that there is going to be a Verizon "Developer Edition" that you can buy directly from Samsung in the coming weeks. This is in "direct response to complaints filed by customers" according to Samsung and will be distributed and supported by Samsung directly. It will cost $600+ and basically be the same phone but w/o an signed/encrypted bootloader.
Off the record information from an unnamed outside source: Verizon is releasing a OTA update to patch the root exploit in the coming days. This OTA will break and prevent re-root as well as try and stop people from using the image off of the "Developer Edition" to mess with the "normal" Verizon Galaxy S3. I don't have specific details; sorry. Do not OTA unless you want to loose root and probably not get it back. Verizon is fk'ing pissed; I mean really pissed that we have root.
From what I am hearing, Verizon's "top %5 data abusers" are all typically rooted/romed. The whole point of locking this phone down was to mess with these unlimited data customers. Verizon started this war; let us end it and make them loath the day they decided to fk with the dev community.
Again, my case Support case has been closed with Samsung. We will get nothing further from them nor any direct help. My case with Verizon corporate is also closed; they said Samsung will offer a Developer model directly and if I wanted that kind of access I needed to talk to them not Verizon.
The lawyers still have not called me back. No shock.
Up until this point I have been angry; now I am pissed. This isn't over; not by a long shot.
Will update when I have more information.
07/17/12
Samsung "Office of the President" -
Phone 877-268-2121
eMail [email protected]
FYI Samsung records phone conversations between the 4th minute and the 18th minute. Anything you say after minute 4 and before minute 18 "MAY" be recorded. I know that sounds like a strange window of recording, but its straight out of the mouth of a sympathetic to the cause tech support rep. Just had a great conversation with a guy, nothing is fixed of course but needless to say, there are people in Samsung that have been hearing rumors that the company is tired of carrier's crap and with in the next few years will be offering all Samsung headsets for a subsidized price, directly through Samsung. There will probably be trade-in specials, loyalty discounts, etc. I can't wait not to buy my devices directly through Verizon! Secondly, as of now (Verizon lies again) anything software related with this phone is coming from, programmed by, and completely influenced by Verizon. Samsung manufacturing does not touch the device or support updates after its in the hands of Verizon. The developer model is not Verizon approved, nor is Verizon happy its going to be sold [from what I am told] however per FCC open network regulations Verizon has to allow the device on the network. Updates for the developer model will be directly from Samsung.
I was able to get the Samsung Apps (store) sideloaded on my device BTW. Verizon requested it be removed which is why its not on the device pre-installed. S-Suggest is NOT the same thing as Samsung Apps. Will Write something up here on XDA later when I get a chance.
07/24/12
The Electronic Frontier Foundation called me back and said they need more info on Block C. I am out of town until next Monday and let them know I would get back to them in a few days. They also are finding a lawyer who will do it pro bono. Looks like this may actually make it to court.
So we have root but we are still locked down unlike all other carriers. Basically this is going to turn into a Droid X situation and for those who know what I am talking about you know how bad this still sucks.
I am tired of this crap guys, and think with the amount of SG3 phones sold in the US and specifically Verizon, this is the time to strike back against all encrypted devices not just the GS3. We have dealt with this garbage long enough and now its time to end nonsense.
Kirtland and Packard, (310) 536-1000, 2361 Rosecrans Ave Ste 450, El Segundo, CA 90245
That's the law firm that won the huge case against Verizon over the Motorola v710 BT lockdown. I have left them a message asking if they will take this case too. In reality this one is going to vastly larger then the Moto case because of the number of users that have this device.
Please call them and let them know on the main VM that you too have been effected by this lockdown, or any lockdown in the US on any carrier. The more people who call the more likely they will take the case. Lots of people calling is how the guys over at Howard Forums were able to get the ball rolling on the v710, so let history repeat itself for the sake of every dev, phone enthusiast, and civil rights advocate.
ROM developers usually work off of donations and by encrypting this and other devices Verizon is stealing from these developers who's livelihood is phone software development. Software developers who want an open platform also have to deal with the hassle that Verizon and other carriers have put them through by locking down devices. If the personal computer was locked down like this when it was first created and sold to people we would never be where we were today technology wise. The crippling of our mobile devices needs to stop, and it needs to stop now.
Its time to take the fight to Verizon and hopefully end the lockdowns once and for all. If the lawfirm takes the case this is going to be winner takes all. This may be our best shot to end device lockdowns in the US once and for all.
I think the push we will make is going to be Block C. Normally Verizon could argue that they locked the device [against the FCC Block C mandate] because of network security. This is going to be hard for them to argue though when every other carrier in the US and internationally has not encrypted the device. It's a long shot, and its going to be up hill, but as far as I see it this is our best chance and the time to strike on this issue is now.
Samsung Level III opens in 30 min. Will update again soon.
Level III is not in on the weekends, so I was just told by the automated message I got when the guy transferred me to that department. ok... Not what they told me yesterday but ok.
So Monday at 8am PST it is, and that's also when Verizon corporate will be calling me back too as the past two calls they have made to me have been the ass crack of dawn. If I time it right I can conference the two in and let them try and point the finger at the other one, to each others faces. No more "That's what the manufacture wanted, go talk to them" vs "That's what the carrier wanted, talk to them" runaround bull****.
Anyway, no updates till Monday then. That gives me time to root.
i'll be the first to say it but thank you
going above and beyond especially considering nobody asked you to do this. great work and i hope it leads to some results
chill145 said:
i'll be the first to say it but thank you
going above and beyond especially considering nobody asked you to do this. great work and i hope it leads to some results
Click to expand...
Click to collapse
Yes thank you 100%, we are all in this together.
Also please file FCC Consumer Complaints against Verizon for potentially violating the openness requirements of the Block C spectrum purchasing agreement.
https://esupport.fcc.gov/ccmsforms/form2000.action?form_type=2000F
http://www.xda-developers.com/android/it-is-illegal-for-verizon-to-lock-some-bootloaders/
It's a long shot, but maybe worth it.
Have filed complaint with FCC and BBB, posted poor review on both Blue and White versons on VZW website, wall post ripping them apart on VZW facebook, poor reviews on every device site that will let me do so that I know of, personal contact with VZW reps filing complaints.
Any other avenues we can take?
Here's what I wrote in my FCC complaint:
The new Samsung Galaxy SIII on Verizon Wireless has a locked and encrypted bootloader, which appears to violate the openness requirements that Verizon agreed to when it purchased Block C, pursuant to § 27.16 (b) of 47 CFR Ch. I (10–1–10 Edition) available here-- http://www.gpo.gov/fdsys/pkg/CFR-2010-title47-vol2/pdf/CFR-2010-title47-vol2-sec27-16.pdf
§ 27.16 (e) clearly states "Handset locking prohibited" except under certain circumstances previously delineated. The anti-consumer actions taken by Verizon impinge upon the free of use of devices by consumers, and potentially harms the livelihoods of developers, who may not be able to do their work on the device of their choice.
I would appreciate the FCC investigating and clarifying this situation.
Thank you,
Thinking further about it, with how prominent devices are in today's world, would various news providers not want to run this story as well?
I recommend tipping off any local newspaper and news station you have access to. Lets get this story out there~!
Thalinor said:
So we have root but we are still locked down unlike all other carriers. Basically this is going to turn into a Droid X situation and for those who know what I am talking about you know how bad this still sucks.
I am tired of this crap guys, and think with the amount of SG3 phones sold in the US and specifically Verizon, this is the time to strike back against all encrypted devices not just the GS3. We have dealt with this garbage long enough and now its time to end nonsense.
Kirtland and Packard, (310) 536-1000, 2361 Rosecrans Ave Ste 450, El Segundo, CA 90245
That's the law firm that won the huge case against Verizon over the Motorola v710 BT lockdown. I have left them a message asking if they will take this case too. In reality this one is going to vastly larger then the Moto case because of the number of users that have this device.
Click to expand...
Click to collapse
I know that the dev's are working there rear ends off, and I appreciate all their efforts. I am truly pulling for them and hope that they can get the bootloader figured out. I'm not an expert, but in my opinion the ROMs on the DX didn't compare to a fully unlocked device and I'd prefer not to have to suffer through 2+ years of touchwiz.
Thalinor,
I agree that this maybe turning into the Droid X. As a droid x owner, waiting and watching for 18 months to see VZW and Motorola dump on us, I don't think we'll get anywhere with them. There was a huge effort on the DX with petitions, phone calls, emails, twitter, and FB posts.
Just a thought, but what about petitioning the law firm to take up this case. We are not going to get anywhere from VZW's or Samsung's pity for us. If this bootloader is truly encrypted, and if it is anything like the DX, the only way we will get this device completely unlocked is through a legal obligation on VZW's part. I think our energy would be better spent with the Attorneys who stand to profit from this case rather than burning our energy on VZW and Samsung who probably don't give a crap. I would think that the law-firm would have some interest in this (maybe?):
File with the FCC:
http://www.fcc.gov/complaints/
Talk about the Block C complaints. Don't attack them.
Post on VZW's Facebook:
https://www.facebook.com/verizon
Talk about how dissatisfied you are and how you're looking to switch. Don't attack them.
Post on Samsung Mobile's Facebook:
https://www.facebook.com/SamsungMobile
Don't attack them. Talk about how you will reconsider purchasing their devices in the future. They don't want to have to lock bootloaders, Verizon is almost certainly making them do it.
File with the BBB:
http://www.bbb.org/us/verizon-wireless/
Talk about how anti-competitive their practices are and how dissatisfied you are as a customer. Require an answer.
Complain to Verizon Wireless' Site:
https://www.verizonwireless.com/b2c/contact/email.jsp
Don't attack them. Keep in mind you're talking to an employee, they didn't choose to lock down the bootloader. Be respectful but make your concern noted.
The problem lies with Verizon Wireless. They believe that there are not enough people concerned about this to affect their profit margin. You need to show that you will vote with your dollar and move somewhere else if this complaint is not answered. Also, bring up the Block C agreement. There are potential legal repercussions-- meaning that the FCC may be the best place to direct your complaints. Be respectful, I know we're upset, but being pissed off won't get you anywhere.
I just filled out a complaint with the FCC basically asking them to enforce the Block C agreement from Verizon.
I'll phone the lawyers posted on the first page when I get a chance at work tomorrow.
amt897 said:
File with the FCC:
http://www.fcc.gov/complaints/
Talk about the Block C complaints. Don't attack them.
Post on VZW's Facebook:
https://www.facebook.com/verizon
Talk about how dissatisfied you are and how you're looking to switch. Don't attack them.
Post on Samsung Mobile's Facebook:
https://www.facebook.com/SamsungMobile
Don't attack them. Talk about how you will reconsider purchasing their devices in the future. They don't want to have to lock bootloaders, Verizon is almost certainly making them do it.
File with the BBB:
http://www.bbb.org/us/verizon-wireless/
Talk about how anti-competitive their practices are and how dissatisfied you are as a customer. Require an answer.
Complain to Verizon Wireless' Site:
https://www.verizonwireless.com/b2c/contact/email.jsp
Don't attack them. Keep in mind you're talking to an employee, they didn't choose to lock down the bootloader. Be respectful but make your concern noted.
The problem lies with Verizon Wireless. They believe that there are not enough people concerned about this to affect their profit margin. You need to show that you will vote with your dollar and move somewhere else if this complaint is not answered. Also, bring up the Block C agreement. There are potential legal repercussions-- meaning that the FCC may be the best place to direct your complaints. Be respectful, I know we're upset, but being pissed off won't get you anywhere.
Click to expand...
Click to collapse
I don't even own an S3, nor am I on Verizon, but damn't...I'm doing every one of things and calling just out of principle. I'm glad I left Verizon a long time ago, but they still tried to get more for money for almost 2 years. Damn near ruined my credit...assholes are going down.
Sent from my SGH-I727 using xda premium
I'd love to see this in major media:
"The Samsung S3 is a excellent smartphone, but Verizon's software modifications have made it unlikely to be upgraded and supported long term. If that's important to you, we recommend you consider another carrier."
My girlfriend used to work for the local news, I'll talk to her about contacting her friends at the station and see if I can get a face to face, or at least an email contact. I'll have to dig up all the info I can on the block C stuff and locked/encrypted bootloaders to take to them first.
Sent from my Droid X until I get my SGS3
block c
The Block C issue relates more toward unlocked devices like the nexus on the play store than unlocked bootloaders. You may be able to press the unlocked bootloader issue under the 'open applications' provision, but obviously that did a ton of good for Google Wallet. Of course, I can't find a single device you can use on Verizon's network that isn't held in verizon's death grip, so even the open device provision seems to be being ignored. The worst part is that verizon filed suits against these provisions and LOST. But true to form, if you have enough money and pull, and are willing to screw your customers as every turn (share everything plans are such a great deal right?) you can break the law over and over in broad daylight, and no one with power will bat an eye. Also, I'm not sure why the 'open application' provision was never really used as a battering ram when in came to things like tethering applications.
I think this type of work is very important. Thanks so much. Very much looking forward to hearing more from the companies themselves about why they make these types of decisions. Can't wait for an update here.
Sent from my Incredible 2 using xda app-developers app
Complained with the FCC, here is my complaint for anyone looking for somewhat of a template.
Recently, after preordering a Samsung Galaxy s3 handset from Verizon, I learned that they have violated the openness requirements of the Block C spectrum purchasing agreement by encrypting my device. This directly impacts my ability to enjoy my phone, and take advantage of the spectrum which Verizon owns. While I understand that the purchasing agreement gives Verizon leeway in regards to "reasonable" protection of the network, no other carrier in the United States (or the world), has done this, leading me to believe that this action is indeed unreasonable. It is unfair and anti-competitive for a company to misuse frequencies they own in this way.
I appreciate your time, and would appreciate a response in this matter.
Thank you,
With Verizon Twitter claiming it was Samsung, I'm curious what both companies said.
skennelly said:
I know that the dev's are working there rear ends off, and I appreciate all their efforts. I am truly pulling for them and hope that they can get the bootloader figured out. I'm not an expert, but in my opinion the ROMs on the DX didn't compare to a fully unlocked device and I'd prefer not to have to suffer through 2+ years of touchwiz.
Thalinor,
Just a thought, but what about petitioning the law firm to take up this case. We are not going to get anywhere from VZW's or Samsung's pity for us. If this bootloader is truly encrypted, and if it is anything like the DX, the only way we will get this device completely unlocked is through a legal obligation on VZW's part. I think our energy would be better spent with the Attorneys who stand to profit from this case rather than burning our energy on VZW and Samsung who probably don't give a crap. I would think that the law-firm would have some interest in this (maybe?):
Click to expand...
Click to collapse
That's the whole point! I certainly don't have the money to go up against Verizon and do not want to make a dime out of this; that's not the point at all. I want Verizon to once and for all agree to stop ****ing with our phones. Phones should be sold locked not signed/encrypted.
Locked protects Verizon or the manufacture from having to eat the costs of a new phone when an end user breaks their device doing something irresponsible. I don't want Verizon paying for people's screwed up devices because eventually it will lead to MY bill going up. Its not my fault if someone screw's up their device. On the other hand by encrypting the bootloader Verizon is forcing people to do things that may lead to breaking your phone. If the manufacture offered a phone number for unlocking, where you would agree that unless it was something hardware defective, if you unlock and your device breaks, its not under warranty. Problem solved for everyone; no encrypted bootloader needed.
I am going after Verizon but this is really about every carrier who gimps cell phones. Smartphones have become pocket computers. They are no longer PDA's, or "like" pocket computers, they ARE pocket computers. Hell, my SG3 is got better hardware specs than the **** netbooks people waited in line for last black Friday at Walmart. If we consider netbooks in that they come giving the buyer full administrative access over the device and yet still give the end user the option to hook it up to Wi-Fi. One way or another my devices are hooking up to a company who I pay for data and/or voice service. My rights should be universal and now that the device in my pocket has evolved into a full blown computer, my access rights should evolve as well. Whether its a computer in your pocket or a computer on your desk, it can be used in accordance with your providers service agreement, or it can be abused.
Prejudging your entire customer base to abuse your network and handing down sentence as judge, jury, and executioner like Verizon has done, before people have even had the chance to make the decision to do right or wrong; to me that just violates every ideal set forth in this countries constitution. I am ****ing sick of corporate america ****ting on this countries citizens, and the whole god damn world for that matter. It needs to stop. While I despise lawyers to the core, I sincerely hope they take on this case and prove there are still people in the field who remember why their profession exists (Hint: Its NOT to make money) and that there is some justice left in this country.
/end rant
Update: Talked to Verizon Exec, they have passed info on to the lawyers to look over and may or may not get back to me; at this point its out of her hands.
Update: I have not heard back from the lawyers above, but another user here on XDA PM'd me and said they were able to talk to someone today who told them that the legal team was looking into the case and make a decision after getting more information. They have my number, if they want to call me they can; if not I could care less who spear heads this as long as the battle is fought and won.
Update: I called Samsung, talked to Level I, they tried to transfer me to level III, I was put on told and Level I came back and said they would call me back later. The call never came. I will try them again more vigorously tomorrow.
MichaelVash7886 said:
With Verizon Twitter claiming it was Samsung, I'm curious what both companies said.
Click to expand...
Click to collapse
LMFAO @ Verizon's blatant bull**** lies. Why would Samsung decide, at their own free will and expense, to sign-encrypt ONLY Verizon's Galaxy S3, and not one other carrier in the world? Verizon is full of **** and the fact they think the line "Its the other guys fault" is actually going to work, is flat out ****ing insulting.
Screenshot that and post it here please. I do not use social networking; if they really need to spy on me they have my smartphone information, and know where to find me.
Returned my GS4 today (that's not the purpose of this thread, so don't bash me), and when the guy asked why I was returning it, I said it's kind of laggy and not enough of an upgrade over my GS3 to warrant keeping. A few minutes later he asked if I ever "activated" the phone, and I said, "I just stuck my SIM card in and it worked." He responded, "Well that is why your GS4 was slow--you did not activate it properly."
I proceeded to explain to him that I did not mean that data was slow, but that the phone itself was laggy, i.e., opening dialer, taking pictures, etc--stuff that has nothing to do with the SIM card or activation. He nevertheless argued with me and insisted that if I had properly activated it instead of just inserting my SIM card, then it would have functioned better. We argued for a minute or two and then I just gave up and said "fine, I would like to return it anyways, thanks."
Anyways, just thought I'd share. The guy clearly has no idea what he's talking about, but it was worth a laugh.
It's like when I told the att rep that I might not be purchasing tha s4 because of the locked boot loader. She proceeded to explain that you could take the back of the phone off and that it was not locked.
MrGriffdude said:
It's like when I told the att rep that I might not be purchasing tha s4 because of the locked boot loader. She proceeded to explain that you could take the back of the phone off and that it was not locked.
Click to expand...
Click to collapse
Lol do these people get ZERO training?
Sent from my HTC One
MrGriffdude said:
It's like when I told the att rep that I might not be purchasing tha s4 because of the locked boot loader. She proceeded to explain that you could take the back of the phone off and that it was not locked.
Click to expand...
Click to collapse
Ha. Funniest post so far today...
Ugh, this makes me so angry. These AT&T reps remind me of Best Buy employees that sell computers or phones. They are so used to being the "person that knows everything" that they can't deal with being proved wrong or won't see it any other way. For example, I wanted a Macbook Pro and I knew the onboard video card could run my favorite games at a full 60 fps.. So I asked for a sales person to get me the laptop in the cage. Instead, I was given a lecture by the sales person on why "Macs can't play games" and I should get this HP "gaming" laptop (17 inches, neon lights, etc). I tried to educate him on things like bootcamp, nVidia series numbers, and even the games themselves, but nothing got through. He was told at some point in his life that "Macs can't play games" and that's that.
It's gotten to the point where if I want to cancel a service or return a product and they ask "what was wrong?" I simply say "it wasn't the right fit for me" or "I just want to try something else". It's not worth getting in an argument about because there are no winners and you aren't going to educate anyone that gets paid to sell, sell, sell. Educate yourself ahead of time of the store's policies and if the rep tries to give you sh*t, just ask for a manager and be sure you are able to quote policy if need be.
I work for AT&T. I'm not a tech support slave, I'd like to keep my title confidential, but I will say that these people don't deserve this kind of trashtalk.
Do remember that over 90% of AT&T's subscriber base is not the type of individual that's going to browse these forums or know what a locked bootloader even is. The % of the Android community that is into modding is way smaller than you think. Why would AT&T train their tech support slaves on locked bootloaders and rooting? 99% of the time, they deal with billing issues and irate customers who are complaining about service drops.
The tech support slaves also don't have training on the internal workings of the tiered system of Android. They didn't make the phone, they can't tell you why it's slow. The only material they have to go off of, is the same material that's available to us from within the box, and the information they catch up on when people call and complain to them. They aren't programmers, they aren't Samsung. They aren't Google. They are a provider of service. I'm sure almost everyone here would agree that it's dumb to call Comcast and ask them why your computer is slow(Not your internet, but your computer). This is the exact same thing. What do you expect them to say when you say "I'm not going to get the S4 because it has a locked bootloader"? Do you expect the response to be "Well sir I can assist you with that. Please dial this 24 digit number and the pound key and your bootloader will be unlocked.", how do you expect them to fix it for you? Locked bootloaders happen for a LEGAL reason, and the bootloader has already been unlocked. Everyone on XDA is so impatient and rude anymore, it makes me not want to be a part of the degrading community.
In my opinion, the person calling AT&T to complain about their phone being slow and laggy shows less common sense than the AT&T rep who can't help them. Just because they're "Tech Support" doesn't mean they can magically give you explenations out of the nether or fix any problem you might have with the hardware that they did not manufacture. Android is an operating system. If you bought your computer from Walmart and it came with Windows installed, would you call Walmart and ask them questions about why your system isn't performing the way it's supposed to, or would you call Microsoft; the people responsible for the software on the device?
Cut these people a break. It's impossible to police the entire bug list of Android across every handset on the market. 90% of the Android user-base wouldn't even notice that the phone was performing slowly when it shouldn't. Us here at XDA are a huge minority.
When I saw this thread, I laughed, not because of what the AT&T rep said, but because the OP was expecting them to give them some detailed analysis on why their phone is lagging. Maybe AT&T should start hiring their tech support slaves directly from Google Interns, then these wambulance threads wouldn't happen.
If you had any idea how much "training" is required to work in any kind of support department for AT&T, you would think twice before crying on forums about how they didn't rifle off a fix for every little problem you have.
As to the comment above me, I will recite the same. Sales people aren't scholars of technology. He's correct that gaming on a Mac is very uncommon, considering almost every computer game in existence runs on DirectX, which is owned by Microsoft, thus not able to be efficiently included in OS X. Do you really damn the salesman for telling you that Windows has 3498230948230948x more gaming capabilities than a Mac? Because I hate to tell you this, but he's right. If I were the salesman, I would try to prevent you from grossly overpaying by 200-300% for a device that you're going to have to jump through hoops for to play an insanely large library of games. What makes it even more hilarious is that now you can install OS X on a Windows based machine, so you're literally overpaying 200-300% for a shiny white Mac because you are a sheeple. Show me any Mac, and I'll build you a Windows computer with Mac OS-X on it for a third of the price. But seriously, If you want to buy a Mac for gaming and you want them to talk to you about strictly Macs, go to an apple store. If you go to a computer store, they're going to try to talk you into Windows, because it's what 85% of the world uses. This is also not a random statistic, although the study is a few years old.
geokhentix said:
I work for AT&T. I'm not a tech support slave, I'd like to keep my title confidential, but I will say that these people don't deserve this kind of trashtalk.
Do remember that over 90% of AT&T's subscriber base is not the type of individual that's going to browse these forums or know what a locked bootloader even is. The % of the Android community that is into modding is way smaller than you think. Why would AT&T train their tech support slaves on locked bootloaders and rooting? 99% of the time, they deal with billing issues and irate customers who are complaining about service drops.
The tech support slaves also don't have training on the internal workings of the tiered system of Android. They didn't make the phone, they can't tell you why it's slow. The only material they have to go off of, is the same material that's available to us from within the box, and the information they catch up on when people call and complain to them. They aren't programmers, they aren't Samsung. They aren't Google. They are a provider of service. I'm sure almost everyone here would agree that it's dumb to call Comcast and ask them why your computer is slow(Not your internet, but your computer). This is the exact same thing. What do you expect them to say when you say "I'm not going to get the S4 because it has a locked bootloader"? Do you expect the response to be "Well sir I can assist you with that. Please dial this 24 digit number and the pound key and your bootloader will be unlocked.", how do you expect them to fix it for you? Locked bootloaders happen for a LEGAL reason, and the bootloader has already been unlocked. Everyone on XDA is so impatient and rude anymore, it makes me not want to be a part of the degrading community.
In my opinion, the person calling AT&T to complain about their phone being slow and laggy shows less common sense than the AT&T rep who can't help them. Just because they're "Tech Support" doesn't mean they can magically give you explenations out of the nether or fix any problem you might have with the hardware that they did not manufacture. Android is an operating system. If you bought your computer from Walmart and it came with Windows installed, would you call Walmart and ask them questions about why your system isn't performing the way it's supposed to, or would you call Microsoft; the people responsible for the software on the device?
Cut these people a break. It's impossible to police the entire bug list of Android across every handset on the market. 90% of the Android user-base wouldn't even notice that the phone was performing slowly when it shouldn't. Us here at XDA are a huge minority.
When I saw this thread, I laughed, not because of what the AT&T rep said, but because the OP was expecting them to give them some detailed analysis on why their phone is lagging. Maybe AT&T should start hiring their tech support slaves directly from Google Interns, then these wambulance threads wouldn't happen.
If you had any idea how much "training" is required to work in any kind of support department for AT&T, you would think twice before crying on forums about how they didn't rifle off a fix for every little problem you have.
Click to expand...
Click to collapse
Agree!
It's like people expect that store (best buy, cellular ect) employees all have a BAS or MBA in computer science..
Could have read it wrong,but looks like he was returning his phone and the att rep asked him why. So he told them. what was wrong with that? He didn't take his phone to att thinking some kind of magic was going to take place and it wouldn't lag anymore. That was the att rep saying if he actavatied it he wouldn't have that problem. Again maybe I read the op wrong.
Sent from my SAMSUNG-SGH-I337 using xda premium
I'm fine with people not knowing if its that important i will usually know about it anyways. I just dislike it when I get a bull crap response in return. If I do receive one I don't make a scene and argue with them. I just thought that response was worth a chuckle or two.
atsim said:
Could have read it wrong,but looks like he was returning his phone and the att rep asked him why. So he told them. what was wrong with that? He didn't take his phone to att thinking some kind of magic was going to take place and it wouldn't lag anymore. That was the att rep saying if he actavatied it he wouldn't have that problem. Again maybe I read the op wrong.
Sent from my SAMSUNG-SGH-I337 using xda premium
Click to expand...
Click to collapse
Considering the title of the thread is meant to find humor in the reps response, it doesn't really matter how it came about. If he wanted to return his phone, do it without picking fun at people who are literally paid to be treated like dirt. I have to talk to support every single day in my job, and trust me, it can be a huge headache, but I don't hold it against them because I know that when I hang up with them, 9 times out of 10, the next person that picks up the phone is going to scream at them.
Perhaps I was a little rude, I meant no offense to any of you.
geokhentix said:
I work for AT&T. I'm not a tech support slave, I'd like to keep my title confidential, but I will say that these people don't deserve this kind of trashtalk.
Do remember that over 90% of AT&T's subscriber base is not the type of individual that's going to browse these forums or know what a locked bootloader even is. The % of the Android community that is into modding is way smaller than you think. Why would AT&T train their tech support slaves on locked bootloaders and rooting? 99% of the time, they deal with billing issues and irate customers who are complaining about service drops.
The tech support slaves also don't have training on the internal workings of the tiered system of Android. They didn't make the phone, they can't tell you why it's slow. The only material they have to go off of, is the same material that's available to us from within the box, and the information they catch up on when people call and complain to them. They aren't programmers, they aren't Samsung. They aren't Google. They are a provider of service. I'm sure almost everyone here would agree that it's dumb to call Comcast and ask them why your computer is slow(Not your internet, but your computer). This is the exact same thing. What do you expect them to say when you say "I'm not going to get the S4 because it has a locked bootloader"? Do you expect the response to be "Well sir I can assist you with that. Please dial this 24 digit number and the pound key and your bootloader will be unlocked.", how do you expect them to fix it for you? Locked bootloaders happen for a LEGAL reason, and the bootloader has already been unlocked. Everyone on XDA is so impatient and rude anymore, it makes me not want to be a part of the degrading community.
In my opinion, the person calling AT&T to complain about their phone being slow and laggy shows less common sense than the AT&T rep who can't help them. Just because they're "Tech Support" doesn't mean they can magically give you explenations out of the nether or fix any problem you might have with the hardware that they did not manufacture. Android is an operating system. If you bought your computer from Walmart and it came with Windows installed, would you call Walmart and ask them questions about why your system isn't performing the way it's supposed to, or would you call Microsoft; the people responsible for the software on the device?
Cut these people a break. It's impossible to police the entire bug list of Android across every handset on the market. 90% of the Android user-base wouldn't even notice that the phone was performing slowly when it shouldn't. Us here at XDA are a huge minority.
When I saw this thread, I laughed, not because of what the AT&T rep said, but because the OP was expecting them to give them some detailed analysis on why their phone is lagging. Maybe AT&T should start hiring their tech support slaves directly from Google Interns, then these wambulance threads wouldn't happen.
If you had any idea how much "training" is required to work in any kind of support department for AT&T, you would think twice before crying on forums about how they didn't rifle off a fix for every little problem you have.
As to the comment above me, I will recite the same. Sales people aren't scholars of technology. He's correct that gaming on a Mac is very uncommon, considering almost every computer game in existence runs on DirectX, which is owned by Microsoft, thus not able to be efficiently included in OS X. Do you really damn the salesman for telling you that Windows has 3498230948230948x more gaming capabilities than a Mac? Because I hate to tell you this, but he's right. If I were the salesman, I would try to prevent you from grossly overpaying by 200-300% for a device that you're going to have to jump through hoops for to play an insanely large library of games. What makes it even more hilarious is that now you can install OS X on a Windows based machine, so you're literally overpaying 200-300% for a shiny white Mac because you are a sheeple. Show me any Mac, and I'll build you a Windows computer with Mac OS-X on it for a third of the price. But seriously, If you want to buy a Mac for gaming and you want them to talk to you about strictly Macs, go to an apple store. If you go to a computer store, they're going to try to talk you into Windows, because it's what 85% of the world uses. This is also not a random statistic, although the study is a few years old.
Click to expand...
Click to collapse
I tend to disagree. While sure, the reps may not be "informed" they still shouldn't try to talk out of their asses about something they don't understand. If anything this would shy me away from a product than entice me to get it. Imagine if you go to a restaurant and you ask the waiter/waitress about ingredients in a dish, they don't make stuff up if they don't know, they go ask.
As for this being a "degrading community" please get off this forum, as it's clearly not for you.
raqball said:
Agree!
It's like people expect that store (best buy, cellular ect) employees all have a BAS or MBA in computer science..
Click to expand...
Click to collapse
My only gripe is when the person you are talking to (best buy, AT&T, etc) claims that they KNOW they are right because they've had some Saturday afternoon training.
See my example above. All I did was ask for a Macbook Pro from the Best Buy rep and I was questioned on my purchase. A more recent example was the AT&T rep asking me why I cared about the release date of the Galaxy S4 because "it's not like this is an iPhone". It shouldn't matter if it's the S4, iPhone or even a dumb phone. Just answer my question and I'll be on my way.
Even when I went to the store to pick up the S4, the AT&T rep started the phone, and logged in as his own Gmail account and installed a "task killer". He had the phone behind the desk where I couldn't see and by the time I had gotten it in my hands, he had logged out of his account. I asked simply "why did you install this?" and he said "well that's so your phone doesn't run slow. Just run that every couple days and your good". I just factory reset as soon as I got in the car and went on my way.
mcmb03 said:
I tend to disagree. While sure, the reps may not be "informed" they still shouldn't try to talk out of their asses about something they don't understand. If anything this would shy me away from a product than entice me to get it. Imagine if you go to a restaurant and you ask the waiter/waitress about ingredients in a dish, they don't make stuff up if they don't know, they go ask.
Click to expand...
Click to collapse
They are paid to handle your questions. That is their job. They are not allowed to say "I don't know.", or they will lose their job. If I were at a restaurant and asked a waiter about the ingredients in a dish, I would know that the restaurant obviously made this dish themselves. AT&T did not manufacture the S4. It is not their hardware. It is not their software..well, a small portion of it is. But either way, they shouldn't be held responsible for the physical malfunctions of a device that they didn't themselves produce.
"Degrading community"; go look at the bootloader unlock thread and see how many people are crying and being impatient and just downright rude because djrbliss decided not to release HIS WORK until he sees necessary, and then tell me this community isn't degrading, and if things keep going in this direction, I will find my way off this forum...Because you are right, it's not for me, because I am not an impatient troll that bites the hand that feeds me just because I don't want to wait a few weeks. I do know that this is irrelevant to this thread, but I thought I'd post it anyway. It bothers me so much. I want to punch everyone being jerks in that thread......right in the face.
No I didn't think it was rude. This is xda though people get crazy over the smallest thing. How many lag threads do we have now? Ahaha things get outta hand fast.
Sent from my SAMSUNG-SGH-I337 using xda premium
geokhentix said:
They are paid to handle your questions. That is their job. They are not allowed to say "I don't know.", or they will lose their job. If I were at a restaurant and asked a waiter about the ingredients in a dish, I would know that the restaurant obviously made this dish themselves. AT&T did not manufacture the S4. It is not their hardware. It is not their software..well, a small portion of it is. But either way, they shouldn't be held responsible for the physical malfunctions of a device that they didn't themselves produce.
Click to expand...
Click to collapse
I didn't say they should say they don't know, they should go find a more well-informed rep at the store and find out, unless you condone of AT&T reps to lie to their customers.
Also I don't mean to sound harsh, it's just something that really pisses me off, and I'm not trying to flame you or anything
mcmb03 said:
I didn't say they should say they don't know, they should go find a more well-informed rep at the store and find out, unless you condone of AT&T reps to lie to their customers.
Also I don't mean to sound harsh, it's just something that really pisses me off, and I'm not trying to flame you or anything
Click to expand...
Click to collapse
Hey, no worries, all in good fun right? I don't condone lying, but they aren't allowed to tell you they don't know, they'll lose their jobs if that happens too often...they're basically forced to lie if they can't give you a definite answer. Damn, if I get one bad survey, my director breathes down my neck like a dragon and threatens to send me to gitmo.
geokhentix said:
Considering the title of the thread is meant to find humor in the reps response, it doesn't really matter how it came about. If he wanted to return his phone, do it without picking fun at people who are literally paid to be treated like dirt. I have to talk to support every single day in my job, and trust me, it can be a huge headache, but I don't hold it against them because I know that when I hang up with them, 9 times out of 10, the next person that picks up the phone is going to scream at them.
Perhaps I was a little rude, I meant no offense to any of you.
Click to expand...
Click to collapse
As a retail sales leader for one of the major 4 in the US I find the OP to have every right to post what he did and use the Thread title he did. The sales rep that helped him in an effing dolt. Along the same lines as the reps that tell customers that they need to condition a Lithium Ion/Lithium Polymer battery. You need to calm down bro.
mcmb03 said:
I didn't say they should say they don't know, they should go find a more well-informed rep at the store and find out, unless you condone of AT&T reps to lie to their customers.
Also I don't mean to sound harsh, it's just something that really pisses me off, and I'm not trying to flame you or anything
Click to expand...
Click to collapse
Exactly making something up is worse then not knowing just tell me you don't know and be done with it. don't make something up and misinform people
MrGriffdude said:
Exactly making something up is worse then not knowing just tell me you don't know and be done with it. don't make something up and misinform people
Click to expand...
Click to collapse
When my job is on the line and I have a family to feed and I have no information in front of me about the problem you're having, I'll tell you that your phone is slow because there's a small civilization of gnomes inside your device that are getting a little too sexual and overbreeding
geokhentix said:
When my job is on the line and I have a family to feed and I have no information in front of me about the problem you're having, I'll tell you that your phone is slow because there's a small civilization of gnomes inside your device that are getting a little too sexual and overbreeding
Click to expand...
Click to collapse
Now that people would definitely believe!