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Let US raise our voice against IMATE.

Dear friends, as you must have figured out from the emails that are listed beneath, my new imate jasjar had developed some kind of leakage in screen which they are refusing to repair under warranty. I have sent them these emails and below are the listed replies i got from them. I need help of all the xda-developer users to help me raise the voice against the mis justice done to me. Please send a email to [email protected] supporting me just mentioning the lines that you support me in this regard.
My question to all the genius people here who have good knowledge about LCD's, What can i say to them, when they say,cracks can only develop when device is pressurised or exposed to heat. Cant the leakage be developed of any other reason?
Guys please help me! Dont forget you might also find yourself into same situation, may b not today but tommorow.
Thanks.
Dear Mr. Nicholas,
Thanks for your efforts, i would surely like to visit the service centre today itself as iam currently in delhi. Please ask your indian representative Mr.Sandeep to be present there for a discussion. Sir, i am not debating on your testing procedures, its just that..i know that i havent broken the screen and i am hesistant to accept that. Even we are into business, and some times our products also surpass the quality check and develop a fault & we also do understant that for everything there is always a first time.
Please dont get me wrong. I am just fighting for my rights.
P.S Please ask your representative sandeep to call me on 098732-00127 to let me know about the time i should visit. If iam not available on phone, he can leave a message.
Thanks once again,
Nishant Jairath
Please feel free to visit our website www.metalmanauto.com
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"Confidentiality Notice: The contents of this e-mail message and any attachments are confidential and are sent in trust and for the sole use of the intended recipient(s) and may contain confidential information and may be legally privileged. If you have received this transmission in error, any use, reproduction or dissemination of this transmission, in whole or in part, is strictly prohibited. If you are not the intended recipient, please immediately notify the sender by reply e-mail and delete all copies of the original message and any attachment(s)."
-----Original Message-----
From: Stephen Nicholas [mailto:[email protected]]
Sent: Saturday, December 24, 2005 9:22 AM
To: Nishant Jairath; [email protected]
Cc: Support and Contactus; Dawn Robson; Bill Gorjance; Shadi Zaytoon; Sandeep Pande; Steffan De Rosairo
Subject: RE: Poor Customer support in India
Nishant,
Thanks for your email.Rather than get into a prolonged debate about our test equipment,testing processes and procedures on email, which I doubt you will accept anyway.I would like to extend an invitation to you to visit our repair facility in New Delhi, where you can see first hand our test and repair facilities and meet our engineers for a full discussion and answers on all the questions posed.
Please let me know if you wish to take up this proposal ,so we can diarise dates for your visit.
Kind regards,
Steve
Steve Nicholas
Customer Operations Director
i-mate™ from Carrier Devices
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From: Nishant Jairath [mailto:[email protected]]
Sent: 24 December 2005 01:13
To: Stephen Nicholas; [email protected]
Cc: Support and Contactus; Dawn Robson; Bill Gorjance; Shadi Zaytoon; 'Sandeep Pande'; Steffan De Rosairo
Subject: RE: Poor Customer support in India
Dear Steve,
I understand from your email is your company is not willing to repair my handset under warranty after I have made repeatitive requests for the same. Would it possible for you to answer few questions.
1) As you said, "Our repair specialists are highly trained engineers who use sophisticated test equipment to diagnose failure and damage on all our products." May i ask what diagnoses and test did you carry out in a case like mine?
2) As you also said, "Our long experience of handling mobile devices has shown us that damaged LCD screens are always caused by customers, mostly,accidentally.Many customers claim that screen damage has occurred as a manufacturing failure, but we have not yet seen any damage to the LCD screen caused by manufacturing failure". My question is how can you prove this? Do u have any solid grounds/actual reports or this knowledge is totally based on the knowledge of your experience? Do you mean to say it is impossible to develop leakage in the device due to malfunction( The LCD is 100% foolproof)?
3) I do understand the example that you have given but sir, how can you compare a glass to an lcd? i understand both are made of glass but both have different functionalities and properties.
4) May i also know the name of the engineer in india who has carried out these tests? Would it possible to get it in written about the tests that have been done and the results that have outcome.
5) Would it possible for you to arrange an official meeting with your representative in India?
Well, as i said it wasnt a matter of money, its about customer service. Sir, as you are aware in marketing terms its said "One customer lost, is equivalent to 100 customers lost". Earlier i thought if it would have been just few rupees to get the screen changed, i would have done it, because it would have been a lot more easier thru the phase that iam going thru now. But, Today when i enquired about the price of an LCD, i was literally shocked to understand it is almost 1/3 the price of the actual handset i.e 16500 INR. Now, what would you call this? Business?
Sorry sir, i had great regards for your company but now i can see all that going thru the drain. I'l do what ever it takes to get the required justice.
Nishant Jairath
Please feel free to visit our website www.metalmanauto.com
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"Confidentiality Notice: The contents of this e-mail message and any attachments are confidential and are sent in trust and for the sole use of the intended recipient(s) and may contain confidential information and may be legally privileged. If you have received this transmission in error, any use, reproduction or dissemination of this transmission, in whole or in part, is strictly prohibited. If you are not the intended recipient, please immediately notify the sender by reply e-mail and delete all copies of the original message and any attachment(s)."
-----Original Message-----
From: Stephen Nicholas [mailto:[email protected]]
Sent: Friday, December 23, 2005 1:52 PM
To: Nishant Jairath; [email protected]
Cc: Support and Contactus; Dawn Robson; Bill Gorjance; Shadi Zaytoon; Sandeep Pande; Steffan De Rosairo
Subject: RE: Poor Customer support in India
Dear Nishant,
Thank you for your emails which have been copied to me. I am responsible for all after market service at Imate, and as such I have to take a view on whether damaged screens such as the one you describe, is the result of customer damage not covered by our product warranty, or a manufacturing fault which is covered.The only way I can accurately assess these type of occurrences is to ask our repair engineers for a full and proper assessment of the damage.Remember, our repair specialists are highly trained engineers who use sophisticated test equipment to diagnose failure and damage on all our products.Our long experience of handling mobile devices has shown us that damaged LCD screens are always caused by customers, mostly,accidentally.Many customers claim that screen damage has occurred as a manufacturing failure, but we have not yet seen any damage to the LCD screen caused by manufacturing failure.It is like saying the glass in my spectacles has broken on their own,it does not happen, unless people damage them or expose them to some extreme condition accidentally.
In respect to your particular broken screen,I have just had a long discussion with our repair engineer in India and he confirms that without doubt the damage to your screen has occurred due to excess pressure or heat exposure. Whilst,I understand you believe this not to be the case,I have to take a view based upon clear test evidence from a highly trained experienced engineer, and I have no doubt that this is damage not covered by the terms of our warranty, rest assured if there was any doubt about this, we would have, immediately, ensured your JasJar would have been repaired free of charge.
I do apologise if my decision on this makes you unhappy,but we do pride ourselves on being fair, not only to our customers but to our business as well.
Kind Regards,
Steve
Steve Nicholas
Customer Operations Director
i-mate™ from Carrier Devices
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From: Nishant Jairath [mailto:[email protected]]
Sent: 23 December 2005 00:57
To: 'Nishant Jairath'; [email protected]
Cc: Support and Contactus; Dawn Robson; Bill Gorjance; Shadi Zaytoon; Stephen Nicholas
Subject: RE: Poor Customer support in India
Dear Sir,
As directed By Mr.Sandeep, i visited delhi today infact i am sending you this email from delhi itself. I showed my handset today to the service centre people and according to them, there is leakage in the screen, hence a physical damage. However, there is no mark of physical damage on outer body or the touch screen itself. According to Mr.Sandeep( He hasn't yet seen the phone himself), this is due to some kind of pressure or probably due to heat. I can assure you, that i have never kept my phone in sun or exposed it to any kind of heat( As it is already winters here) apart from that i have always treated my phone as a baby and made sure its always in safe hands. Thus i have never ever pressurised it. I have been having xda and xda2s before, i never faced any kind of issues with them, i feel imate is just passing on the buck to me, where as the screen should have been replaced in warranty. Earlier i was harrased due to bad customer service and now this, Few of Questions which i fail to understand are, Is there no way a leakage in the screen can take place without exposing it to heat or due to pressurising.I want you to do a forensic research or do whatever it takes to prove its broken due to mishandling. I just want to assure you If it would have been my fault, i would have paid money to get it fixed, infact i would have it got it repaired in my hometown without wasting un neccessary time.I wouldnt have spent so much time finding emails of all the people listed above.
If you have to blame other for no fault of theirs, why is imate creating a drama of giving 1 year warranty with the product, I apologise if iam being rude now, its just that i have lost my patience now.
Now its not the question of money here, its about a right of a customer. No matter what it takes, whether i have to approach a consumer court of india or whether take it to press, ill do it.
Sir, till now i have been making courteous requests, and you have lead me no where. I am giving the last shout for help.
P.S i am in delhi town till 24th, please try and sort this out before i leave for my hometown.
Thanking you.
Nishant Jairath
Please feel free to visit our website www.metalmanauto.com
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"Confidentiality Notice: The contents of this e-mail message and any attachments are confidential and are sent in trust and for the sole use of the intended recipient(s) and may contain confidential information and may be legally privileged. If you have received this transmission in error, any use, reproduction or dissemination of this transmission, in whole or in part, is strictly prohibited. If you are not the intended recipient, please immediately notify the sender by reply e-mail and delete all copies of the original message and any attachment(s)."
-----Original Message-----
From: Nishant Jairath [mailto:[email protected]]
Sent: Monday, December 19, 2005 2:47 AM
To: '[email protected]'
Cc: '[email protected]'; '[email protected]'; '[email protected]'
Subject: Poor Customer support in India
Dear Mr. Jim,
I am Nishant Jairath, basicaly from India.
Iam a proud owner of jasjar,had been using it for a while. I had really started to love my device but one day i found some weird mark on my screen. something below the touch screen, it looks like kind of mini grey lines spread over an area of 2 -3 inches. As my device is covered under warranty, the phone should have been repaired. I tried to contact your customer services but recieved no response. i sent around 2-3 emails, tried to get in touch with the chat representative, all the 10 times i tried, it went on time out without any one assisting me. So all my hardwork to get a proper customer service have been rendered fruitless. I have maintained proper logs for the same and would send you if required.
I drove all the way from my home city ludhiana to delhi (6hrs drive) to get my phone repaired and you will be shocked to hear what was their response, they said they cant repair jasjar at this point of time as they dont have the necessary parts. I dont understand why you selling the phone, if you are unable to provide the requisite services. What am i supposed to do? Well, this is my last try before i launch a formal complaint in consumer court.
Looking for your help,
Nishant Jairath
Please feel free to visit our website www.metalmanauto.com
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"Confidentiality Notice: The contents of this e-mail message and any attachments are confidential and are sent in trust and for the sole use of the intended recipient(s) and may contain confidential information and may be legally privileged. If you have received this transmission in error, any use, reproduction or dissemination of this transmission, in whole or in part, is strictly prohibited. If you are not the intended recipient, please immediately notify the sender by reply e-mail and delete all copies of the original message and any attachment(s)."
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Whoa, ugly story. It's a shame that they can't admit that the Universal has such a manufacturing error.

I had the similar problem with my Magician(MDA Compact). I left it in the cold and moisture got in my lcd. In the end I had to pay for a new lcd screen that cost me 200$!!!!!!! :evil: The price was 1/3 of the Magician price.:evil: :evil: I had to pay because the warranty wouldn't cover expences for a new lcd.
Here are some pics of the problem I had:
:shock:
http://img411.imageshack.us/my.php?image=photo00096kz.jpg
http://img502.imageshack.us/my.php?image=photo00108ag.jpg

Yes, imate is not well known for honoring the warranty. I am on my 4th htc produced device and the 2nd imate branded one.
I have been disappointed with the functional quality of my blue angel and my wizard, and this will be my last htc product.
I called htc and was told that "we only make them, you need to call imate". That says it all for me.
In case you'd like to call htc direct, here is their info...
Headquarters & IA Engineering Division
No.23, Hsin Hua Road,
Taoyuan, 330
Taiwan, R.O.C.
Tel : +886 (3) 375 3252
Fax: +886 (3) 375 3253
Detailed map1 Detailed map2
WM Engineering Division
1F, No.6-3, Bau-Chian Rd,
Hsin-Tien, Taipei, 231
Taiwan, R.O.C.
Tel : +886 (2) 8912 4138
Fax: +886 (2) 8912 4135

Finally, It paid Off
Hi friends!
After a lot of jiggling, i lost and i had to pay..u wont believe what happened after..my new screen broke again..i wrote a single email to imate and this time they replaced my screen for free..however they didnt pay me for the first loss. I am still fighting, let us see..if i can recover my money back for the first loss as well..
Nishant

Brings back memories (not good ones)
Imate doesnt make mistakes. For a good laugh on the subject, read the blog I put together last month...
http://imatesux.blogspot.com/

FORBES MAGAZINE: Carrier IQ May Have Violated Wiretap Law In Millions Of Cases

There are MANY articles about carrier IQ now that the company has been exposed to the Streisand effect
I am also aware that there are a few posts here on XDA where people are posting news links. However, i still feel this deserved its own post.
some good quotes from the article:
That’s not just creepy, says Paul Ohm, a former Justice Department prosecutor and law professor at the University of Colorado Law School. He thinks it’s also likely grounds for a class action lawsuit based on a federal wiretapping law.
“If CarrierIQ has gotten the handset manufactures to install secret software that records keystrokes intended for text messaging and the Internet and are sending some of that information back somewhere, this is very likely a federal wiretap.” he says. “And that gives the people wiretapped the right to sue and provides for significant monetary damages.”
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“In the next days or weeks, someone will sue, and then this company is tangled up in very expensive litigation,” he adds. “It’s almost certain.”
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full article: http://www.forbes.com/sites/andygre...ve-violated-wiretap-law-in-millions-of-cases/

When there is already an active topic thread you must post in there.

We may soon become criminals... seriously!

As the law now stands, we are able to root our phones without legal interference. However, this liberty is due to a temporary exemption which the government issued in 2010.
The U.S. Copyright office is currently considering whether to allow "the exemption" to expire. This would mean that it will become a crime to root your phone (or otherwise modify it contrary to what the manufacturer/carrier specifies)!
The U.S. Copyright office is accepting comments until 5:00 p.m. E.S.T. on February 10, 2012. It is vital that each of us act dilligently concerning this issue.
The Electronic Frontier Foundation has an excellent discussion about this topic at their "Jailbreaking is NOT a Crime" page. A website to educate and gather support has been set up at the Jailbreaking is NOT a Crime website (which is also sponsored by the EFF).
Our individual and collective actions are important on this issue... just as was the case concerning the issue of SOPA/PIPA. Unfortunately, this issue has not been as well-publicized.
Get the word out. It depends on us, the ones who will be affected.

Agreed. We need everyone to act on this.

Well the day I get arrested for doing what I want in my own home with the electronics I bought with what little money the government didn't take out of my hard earned paycheck is the day I give up on life and become a genuine Jesse James.
Though maybe this should've been in general?
Sent from my SGH-T959V using xda premium

ohh man .....
May be one day, it would be crime to put on a bumper sticker on my car.
Are we living in china or north korea??

These copyright *actions* are getting all messed up. America is becoming like China..

China's not all bad...
Lubcrayon said:
These copyright *actions* are getting all messed up. America is becoming like China..
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Actually, in China, there's no problem with copyright infringement...

The End is Near! Maybe.

Well, it took a POSSIBLE ITC ban of the Iphone to stir the pot, but it looks like Congress is getting involved in the tech patent situation and the effect on consumers. I personally don't care how we got to this point, I just hope someone can make it right!
http://arstechnica.com/tech-policy/...rstechnica/index+(Ars+Technica+-+All+content)

From the article: "However, both Ramirez and Wayland said there may be circumstances in which injunctions are appropriate—for example, when a company refuses to pay any licensing fee or is outside US jurisdiction. Those are rare, though."
Sounds like both Apple and Microsoft to me. Funny that the government didn't start looking into this until those two companies became the targets of injuncitons. Wasn't a problem at all when they were doing it to Samsung, Moto, HTC and others. Whatever the case it will be nice if it makes for a correction in the flawed patent system.

MissionImprobable said:
From the article: "However, both Ramirez and Wayland said there may be circumstances in which injunctions are appropriate—for example, when a company refuses to pay any licensing fee or is outside US jurisdiction. Those are rare, though."
Sounds like both Apple and Microsoft to me. Funny that the government didn't start looking into this until those two companies became the targets of injuncitons. Wasn't a problem at all when they were doing it to Samsung, Moto, HTC and others. Whatever the case it will be nice if it makes for a correction in the flawed patent system.
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Exactly. It is bringing much needed attention onto the system.

When American companies are threatened, Congress gets involved. When it's anyone else: **** 'em unless they pay a lot of taxes.

When American companies are threatened, Congress gets involved. When it's anyone else: **** 'em unless they pay a lot of taxes.

Modding is about to become illegal

So about ten days ago, the text of the TPP got finalised, and it's really bad for us and the rest of the Internet. Here's an excerpt taken from FFTF:
- Compel ISPs to take down websites without any sort of court order, just like SOPA. (Appendix Section I)
- Extend the US’s copyright regime to require copyrights stand for life plus 70 years, preventing anyone from using works that belong in the public domain. (Article QQ.G.6)
- Criminalize whistleblowing by extending trade secrets laws without any mandatory exemptions for whistleblowers or investigative journalists. (QQ.H.8)
- End anonymity online by forcing every domain name to be associated with a real name and address. (Article QQ.C.12)
- Make it illegal to unlock, modify, or generally tinker with a device you own. (Article QQ.G.10)
- Export the US’s broken copyright policies to the rest of the world without expanding any of the free speech protections, like fair use. (Article QQ.G.17)
The worst part is that this is just one of the TPP’s 30 chapters.

A link to do something about it: https://www.fightthetpp.org/

I didn't read anything about any of this..... And I can see carriers having some say if you got your device on a contract.... And even trying to enforce people not modify it....
But.... There's no way anyone has or will have control over what we do to a device we've paid for and own outright.
Sorry... But I smell conspiracy theory. When I own something, 100%....its mine. I can do what I please with it.
Nothing to fear here.
Edit: What I'm saying is that none of this will ever become reality. :good:

I found this article, which explains a bit on what the TPP will do.
https://www.eff.org/issues/tpp

While I could see this come to be. Good luck on them enforcing it. Other then locking the devices completely down they could never enforce it completely

Sure, they won't be able to control what you do to your device once you buy it. It's yours. You bought it. You can modify it to be the world's most expensive paperweight if you'd like.
But what they can do is limit whether your device can connect to their services and what it can and cannot do with those services. Want to hack your device 6 ways to Sunday? Go right ahead. But want it to be able to work on so and so's network? That's another story.
Sent from my Nexus 7 using Tapatalk

ssenemosewa said:
Sure, they won't be able to control what you do to your device once you buy it. It's yours. You bought it. You can modify it to be the world's most expensive paperweight if you'd like.
But what they can do is limit whether your device can connect to their services and what it can and cannot do with those services. Want to hack your device 6 ways to Sunday? Go right ahead. But want it to be able to work on so and so's network? That's another story.
Sent from my Nexus 7 using Tapatalk
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And that is what XDA is all about.... We'll find a way.

Darth said:
And that is what XDA is all about.... We'll find a way.
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Amen to that, Brother!
Sent from my Nexus 7 using Tapatalk

DecentM said:
So about ten days ago, the text of the TPP got finalised, and it's really bad for us and the rest of the Internet. Here's an excerpt taken from FFTF:
- Compel ISPs to take down websites without any sort of court order, just like SOPA. (Appendix Section I)
- Extend the US’s copyright regime to require copyrights stand for life plus 70 years, preventing anyone from using works that belong in the public domain. (Article QQ.G.6)
- Criminalize whistleblowing by extending trade secrets laws without any mandatory exemptions for whistleblowers or investigative journalists. (QQ.H.8)
- End anonymity online by forcing every domain name to be associated with a real name and address. (Article QQ.C.12)
- Make it illegal to unlock, modify, or generally tinker with a device you own. (Article QQ.G.10)
- Export the US’s broken copyright policies to the rest of the world without expanding any of the free speech protections, like fair use. (Article QQ.G.17)
The worst part is that this is just one of the TPP’s 30 chapters.
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this sounds like the premises for a super villain movie.. if this is a thing, why isn't it all over the news?

soraxd said:
if this is a thing, why isn't it all over the news?
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Because American media outlets and the people trying to push this bill don't want you to know about it. Look at every screwed up bill that's passed in the last few years and what was going on around that timeframe. Obama's administration passed a law saying a citizen could be held indefinitely and without cause at any sign of a respiratory illness, did you see that on the news? No. The media spotlight was focused on doctors in Africa catching Ebola. The Brady Bill was re-enacted, was that covered? Nope, instead they focused on Gay Marriage.
They aren't stupid, they know that if they give Americans a hot-button topic to argue over (gay marriage, immigration, etc...) they can sneak things through congress without so much as a whimper from the public. Add to that the fact that they use these "outbreaks" and media sensations to scare people and we literally ask them to remove our rights.
The news, like science, is bought and paid for by these outlets, industries and governments. They are all in bed with each other and it's all for monetary gain. Example: The FDA gets millions of dollars in "fees" with the submission of every new medicine/vaccine that is submitted. There is no fee associated with the submission of these items. Curiously though, they get pushed through. Big Pharm has a chicken pox vaccine, it lasts 10 years (approximately) and is in the list of required shots (which has more than quadrupled in length in the last decade). Chicken pox is now being touted as some horrible, deadly disease. It's a childhood disease that by itself doesn't cause any real harm, and grants you life-long immunity if you catch it, so why is a vaccine needed, especially if it only lasts for 10 years? Answer - $$$
Take measles for example. An "outbreak" of 60 cases, not a single one fatal, and your right to religious exemption from vaccination is taken away. This is so unconstitutional it's not even funny. Your basic human rights and the rights that were the founding premise of this country are being taken away from you daily, yet people question if this would ever come to fruition because it's not on the news...
People only get to see and know what they want them to see and know. So someone with money and a bone to pick decides that modding your phone is not good for their agenda, guess what? It'll be illegal and you probably won't know until it's too late and you're being penalized for it.

So true
Sent from my SM-N920T using Tapatalk