I just got my Captivate from AT&T in December, and I am pretty much unsatisfied with it. I was wondering if any of you here got an early upgrade to an Inspire 4G for just the $99 and $18 activation? No early upgrade fee's? Thank you!
I did. I complained and they gave me a full early upgrade and waived the activation fee. Not only that but they had a $50 off deal going on so I walked out with mine paying $53
Over the phone or AT&T store?
I complained and they said they set up the upgrade for me, I went to the store on release day and it was a clusterfarq. So a few hours later I had my phone. Then a customer service rep called me from corpo and I complained again and got a $20 credit on my account
Good luck
I went to the AT&T Store, and the guys there were very unhelpful. They just turned me down saying "we can't do anything about it."
What exactly did you say?
I received an early upgrade but I was exactly 22 days away from my official upgrade date, which was March 8. I contacted customer service on the phone and threatened them with Big Red and HTC Thunderbolt ( Verizon ) because I have 4 lines and all on recently renewed contract and they put in "special instructions" into the system for when I went to an AT&T Store.
The employee checked and I was eligible . HTC Inspire was mine for 105$
sheanzyy said:
I received an early upgrade but I was exactly 22 days away from my official upgrade date, which was March 8. I contacted customer service on the phone and threatened them with Big Red and HTC Thunderbolt ( Verizon ) because I have 4 lines and all on recently renewed contract and they put in "special instructions" into the system for when I went to an AT&T Store.
The employee checked and I was eligible . HTC Inspire was mine for 105$
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But you were 22 days away. I am 2 years away, just got the captivate recently.
I was wondering if it's possible to early upgrade now like I read some people did.
I got upgraded for no fee today. I don't know if it helped that I knew the assistant manager. Just a coincidence I went to high school with the guy. Such a big difference in this phone compared to my Sony Ericsson Xperia X10. It is worth the try to get an early upgrade!
Sent from my Desire HD using XDA App
droe411 said:
I got upgraded for no fee today. I don't know if it helped that I knew the assistant manager. Just a coincidence I went to high school with the guy. Such a big difference in this phone compared to my Sony Ericsson Xperia X10. It is worth the try to get an early upgrade!
Sent from my Desire HD using XDA App
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Can he help me?? AT&T screwed me. They said the cheapest I can get it is $470 early upgrade, and he would take $200 from the bill. Still very high... I am pissed off. I threatened to change to Verizon, but nothing. Even higher level support didn't have the "authority" to change the prices for loyal customers for the past 7 or so years. SMH.
x986123 said:
Can he help me?? AT&T screwed me. They said the cheapest I can get it is $470 early upgrade, and he would take $200 from the bill. Still very high... I am pissed off. I threatened to change to Verizon, but nothing. Even higher level support didn't have the "authority" to change the prices for loyal customers for the past 7 or so years. SMH.
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How would it be $470? The non-commitment pricing of this phone is 399.99 the most you would pay even in California where the tax is applied to the full retail value of the phone would be $435.
Sell the Captivate. Get $200 for it. Then buy the phone for the early upgrade price of $299.99. Still only pay $99 for it.
x986123 said:
I just got my Captivate from AT&T in December, and I am pretty much unsatisfied with it. I was wondering if any of you here got an early upgrade to an Inspire 4G for just the $99 and $18 activation? No early upgrade fee's? Thank you!
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No offence but you kept it past it's 30 day return policy. It's not AT&T's fault that you suddenly want a new phone a few months later. If you really want it, dish out the $399. That's not too bad.
It's like buying a new car and a few months later deciding on you wanted a Honda instead of a Ford.
We all make choices in life. You made one....now live with it.
Att can not do upgrades over the phone if you are not within 4 months of upgrading. You can't do it in store unless you are so many days from upgrading. Nothing they can do about it.
Sent from my SAMSUNG-SGH-I897 using XDA App
x986123 said:
I just got my Captivate from AT&T in December, and I am pretty much unsatisfied with it. I was wondering if any of you here got an early upgrade to an Inspire 4G for just the $99 and $18 activation? No early upgrade fee's? Thank you!
Click to expand...
Click to collapse
I talked with AT&T about this as well. I got my refurbed Captivate in October. To qualify for for the exception upgrade, you need to wait 6 months. For me that is April around my birthday. They told me the cost to get the phone them would be whatever the 2 year contract price is for the phone plus $100.00. I have had this confirmed multiple times. I am hoping with the Atrix coming out and other potential offering with FFC and dual processors, that the two year price for the Captivate will plummet and I can get it cheaper as those other things do not matter to me.
uhmump95 said:
I talked with AT&T about this as well. I got my refurbed Captivate in October. To qualify for for the exception upgrade, you need to wait 6 months. For me that is April around my birthday. They told me the cost to get the phone them would be whatever the 2 year contract price is for the phone plus $100.00. I have had this confirmed multiple times. I am hoping with the Atrix coming out and other potential offering with FFC and dual processors, that the two year price for the Captivate will plummet and I can get it cheaper as those other things do not matter to me.
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Actually that is incorrect. Early upgrade on a Data device is 2 yr pricing plus $200.
Non smart phones it's 2 yr pricing plus $75.
I am sorry they gave your wrong information.
So basically you guys are saying I'm screwed. Yeah, was afraid of that. Hope someone wants to trade an Inspire for my Captivate. Maybe convince someone who isn't a techy at school. Haha.
Wow, sooooo many diff experiences. I purchased my Captivate and renewed my contract in August. I went to the At&t store on launch day perpared to pay $399 for it as we have a Corp. account. The rep told me if he would give me an early upgrade by starting my contract from that day. By doing this I was able to get it for $299 which was fine by me. 6 months for a $100 sounded like a deal to me. He said I would be eligible for upgrade again in 20 months and kept my unlimited data. Honestly, one of better experiences I had with them in the past 7 years.
I still think you should sell the cap on the market here for about $200(or more) take the $200 off and end up paying $70~ out of pocket... In my opinion the inspire is well worth it.
r_3 said:
I still think you should sell the cap on the market here for about $200(or more) take the $200 off and end up paying $70~ out of pocket... In my opinion the inspire is well worth it.
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They sell on eBay for around $300. Maybe I should try there...
Just thought I'd pop in here and share my experience with switching from the Captivate to the Inspire.
I have only been an AT&T customer since August 2010. I have a couple of calls to ATT Customer service in my record where they documented my unhappiness with the GPS and lack of Froyo updates. When @samsungjohn came to the Captivate portal and stirred the pot with Samsung's PR stunt I had finally had enough I called 611 again and was polite, and nicely explained to the CSR my complaints with the Captivate. I asked if there was ANYTHING that they could do to move me into another phone, I never mentioned wanting to cancel my account or raised my voice in any way. The CSR told me that he understood my frustration and he had heard similar complaints before.
He was able to put a $150 dollar credit on my account and I was able to sell my Captivate for $200 so I walked out of a Corporate AT&T store with my Inspire at a net cost of $50 to me.
Maybe I got lucky, or maybe AT&T is hearing from a LOT of people like me and is losing customers, I don't know.
Just thought I'd share.
gunnyman said:
Just thought I'd pop in here and share my experience with switching from the Captivate to the Inspire.
I have only been an AT&T customer since August 2010. I have a couple of calls to ATT Customer service in my record where they documented my unhappiness with the GPS and lack of Froyo updates. When @samsungjohn came to the Captivate portal and stirred the pot with Samsung's PR stunt I had finally had enough I called 611 again and was polite, and nicely explained to the CSR my complaints with the Captivate. I asked if there was ANYTHING that they could do to move me into another phone, I never mentioned wanting to cancel my account or raised my voice in any way. The CSR told me that he understood my frustration and he had heard similar complaints before.
He was able to put a $150 dollar credit on my account and I was able to sell my Captivate for $200 so I walked out of a Corporate AT&T store with my Inspire at a net cost of $50 to me.
Maybe I got lucky, or maybe AT&T is hearing from a LOT of people like me and is losing customers, I don't know.
Just thought I'd share.
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And maybe the highlighted part was the real reason. At any rate, congrats on the early upgrade. I'm lovin this device more and more.
Related
Just took home my Captivate for $275 from a corporate AT&T Wireless store. Only requirement to get EARLY activation pricing is that you haven't upgraded your line within 6 months. NO ONE said anything about this anywhere until today - have been in 4 different corp AT&T stores, and finally someone said "early upgrade = new activation + $75 = $275 for the Captivate." Deal is good UNTIL Saturday, 7/24, when the pricing goes back up to $350 (Samsung is offering $150 back-end rebate currently) + 75 for early activation.
Get it while you can! Better than AT&T's no-commitment price of $499 and even their phantom $350 pricing they said on Facebook and Twitter, but won't honor after some lucky folks got them early last week!!! Been struggling with this mess for 2 days now, just trying to get it and finally found out about this, so make sure you all aren't buying them at no-commitment pricing, that's just outrageous....
This is the first I've heard that the $200 2yr contract renewal price is temporary. I'm eligible for an updgrade next week! grr...
Where'd you see that mentioned?
ingrown said:
This is the first I've heard that the $200 2yr contract renewal price is temporary. I'm eligible for an updgrade next week! grr...
Where'd you see that mentioned?
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Maybe AT&T noticed demand for this phone and said.. Hmmm..how do we make more money on it?
I was surprised to see 10 people lined up Sunday morning to get this phone when the store opened.
Citznfish said:
Maybe AT&T noticed demand for this phone and said.. Hmmm..how do we make more money on it?
I was surprised to see 10 people lined up Sunday morning to get this phone when the store opened.
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I got it sunday as well no line but everyone was at church . The rep did say it was flat 199.99 with no mention of the deal expiring.
GarciaM25 said:
Just took home my Captivate for $275 from a corporate AT&T Wireless store. Only requirement to get EARLY activation pricing is that you haven't upgraded your line within 6 months. NO ONE said anything about this anywhere until today - have been in 4 different corp AT&T stores, and finally someone said "early upgrade = new activation + $75 = $275 for the Captivate." Deal is good UNTIL Saturday, 7/24, when the pricing goes back up to $350 (Samsung is offering $150 back-end rebate currently) + 75 for early activation.
Get it while you can! Better than AT&T's no-commitment price of $499 and even their phantom $350 pricing they said on Facebook and Twitter, but won't honor after some lucky folks got them early last week!!! Been struggling with this mess for 2 days now, just trying to get it and finally found out about this, so make sure you all aren't buying them at no-commitment pricing, that's just outrageous....
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Click to collapse
Has anyone confirmed this?
Just got off the phone with a CSR, he didn't know anything about this being a short term deal. He spent about 5 minutes looking it up, so I hope he wasn't just saying that to get me off of the phone.
Oh, and how long have they been ending their calls by saying "Thanks for being the best part of AT&T" or something like that? That's ridiculously cheesy.
ingrown said:
Just got off the phone with a CSR, he didn't know anything about this being a short term deal. He spent about 5 minutes looking it up, so I hope he wasn't just saying that to get me off of the phone.
Oh, and how long have they been ending their calls by saying "Thanks for being the best part of AT&T" or something like that? That's ridiculously cheesy.
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I just walked into an AT&T store and was able to use the early upgrade and get the phone for the 199+75 +18 (296 with everything totaled up). You have to not have had a upgrade within the last 6 months. That's it... and be in good standing ofcourse.
I got my Captivate on Sunday for $275. I did an early upgrade this past December for a BB 9700, so I was eligible for the early upgrade (I didn't know I was at the time). I was hoping to purchase for the "$350" non-contract price last week, but the rep @ the store last Thursday said I would qualify for the early upgrade, but they weren't going to sell it to me until the 18th. $275 was cheaper than $350 just to add 7 month to my contract, so I had planned to go that way. Luckily I was since the phone went to $499. So yes, it is true.
Contract
Do you go under another 2 year contract for this price?
AT&T Customer Service can push your upgrade date forward 30 Days, easy. Just give the customer service line a call and talk to a representative.
Epsilion said:
AT&T Customer Service can push your upgrade date forward 30 Days, easy. Just give the customer service line a call and talk to a representative.
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The guy I spoke with said that he couldn't change it.
I called CSR early this morning and was able to order it as early upgrade...199.99 + tax and delivery...i think it came out to $260-something total...i wasn't eligible for upgrade till march of 2011
ingrown said:
The guy I spoke with said that he couldn't change it.
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I'd try again, seems like it just depends on who you get. I'm trying to get my upgrade pushed forward 3 months (it will be a year since I got my Tilt 2 in October), so far I've had one CSR tell me to just walk into a store and use the upgrade off of one of my family plan's other lines, the other told me she could only make it that much earlier if I increased my plan, but that isn't going to happen lol.
Epsilion said:
I'd try again, seems like it just depends on who you get. I'm trying to get my upgrade pushed forward 3 months (it will be a year since I got my Tilt 2 in October), so far I've had one CSR tell me to just walk into a store and use the upgrade off of one of my family plan's other lines, the other told me she could only make it that much earlier if I increased my plan, but that isn't going to happen lol.
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I also got my Tilt 2 at the same time. Your best bet is to call CSR...just call back again and hope to get a different person if they tell you no the first time. It's a matter of getting the right person. The guy I talked to this early morning told me that it's best to call after midnight since you get the seasoned employees but you have to be premiere...if you call during the day most likely youll get a trainee
ingrown said:
The guy I spoke with said that he couldn't change it.
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Click to collapse
I stand corrected. I called back and specifically mentioned overriding the upgrade date, and the CSR said that I could do that. However, they would only do it if they could ship it to me, not so I could buy it in the store, and if they had any in stock.
They don't.
She put me on hold saying that she's trying to arrange something with the store closest to me... So, maybe this will work...
ingrown said:
I stand corrected. I called back and specifically mentioned overriding the upgrade date, and the CSR said that I could do that. However, they would only do it if they could ship it to me, not so I could buy it in the store, and if they had any in stock.
They don't.
She put me on hold saying that she's trying to arrange something with the store closest to me... So, maybe this will work...
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Weird, the first girl I got was all ready to set it to today until she read the 10 month part and told me she couldn't, she didn't seem to care where I used the upgrade at. Makes me wonder if the CSR wants the sale.
Epsilion said:
Weird, the first girl I got was all ready to set it to today until she read the 10 month part and told me she couldn't, she didn't seem to care where I used the upgrade at. Makes me wonder if the CSR wants the sale.
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Possibly, she supposedly couldn't get in touch with the local store and asked if they could call back in 2 days when they might have stock to ship to me. Maybe I should call again.
Nah, I'm tired of messing with this today. Thanks for letting me know about moving the upgrade date.
No, problem ingrown.
Sorry for sorta hijacking the thread though. I'm thinking I may try to get this with the early upgrade fee myself.
Has anyone confirmed the price going up to $350 for an upgrade after 7/24?
Just so everyone knows, the loyalty advantage applies to this phone. I got an additional 100 off because I hadn't upgraded in 24 months (iPhone) and my bill is
greater than 100
No upgrade fee either
Nifty phone for 100!
Merge please
Sent from my SAMSUNG-SGH-I897 using XDA App
I'm on day 29 of my 30 day buyers remorse. Still love the phone but the GPS issues irk me. Also the fact that I paid $199 while others are getting it for free bugged me. So, I dialed 611 and spoke to an agent. They informed me that they are aware of the GPS issue and then transferred me to a acct negotiator rep ( or whatever term they are using).
I explained to them that my 30 days was nearly up and the GPS issue still hasn't been resolved. Also that I was irritated that I paid 199 while other stores were giving the phone away for free. (I then suggested that maybe AT&T gave the phones away because they knew about the GPS issue). I said I was thinking of taking it back and going with a different provider. They then came back and offered my a $199 credit and if I wanted to I could talk to a top level tech about adjusting my GPS. I took the credit but there obviously was no point in talking to the top tier tech rep.
so yea for me, a free Captivate + taxes. And I suppose the GPS fix will be out in a month or so. Really the GPS is the only issue that's bugging me now...
did they have to get into your phone in any way?
if thats the case it might be worth a shot.
iamamp3pimp said:
did they have to get into your phone in any way?
if thats the case it might be worth a shot.
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Click to collapse
nope. they just said 'thanks for being a loyal customer'... i don't think they can just "get into my phone" anyway, can they? This was all over the phone, I didn't go into a store or anything.
Too bad in Ga the remorse period is only 20 days...didnt work for me
Sent from my SGH-T959 using XDA App
I tried and didn't work for me. She just said that I will still have an 11 month warranty so if the phone still has problems 11 months from now I can exchange it for a brand new one... for free. I asked her to clarify that I wouldn't need to pay for anything and she said absolutely not. She said she would "note it" on my account that I can exchange the phone for the exact same one for up to the next 11 months.
Darn.. I wanted a free phone though.
Yeah I ended up taking mine back (I paid the full price so I can keep my month to month in case I want to jump at some point), but seeing that we can get them for free makes me think that once Samsung fixes this issue and (hopefully?) we get 2.2 I will go ahead and snag one of these again.
wow they just told me I could not extend the buyers remorse period and that if I don't like the performance of the phone I should return it. and that is that. I said but ATT doesn't have any android phones on par with the captivate... but verizon does and he says then maybe I should go with verizon. if that is what will make me happy because they want happy customers.
Edit:
This has really got me thinking hard about jumping ship now... My sister just got an HTC Incredible on Verizon and she loves it.... I know its not quite the galaxy S but hey with a fully functional aGPS and a Froyo update around the corner who is going to notice the difference. Maybe I can family plan it up with her.
There's a bunch of folks that have been doing the same thing, and most HAVE received some kind of credit back. I tried last night, and jumped through a number of hoops, making it almost not even worth all the hassle, but this afternoon I was credited $100 to my account. I've heard anywhere from 100-199. I guess it all depends on the manager you are speaking with at the time.
They technically do not have to give you a credit back, because essentially it is price matching, which they do not do. So hopefully those that are planning on trying, get a customer service rep and or manager that is in a GOOD mood.
What if we bought the phone through best buy? Can we still talk to att about the issue?
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I bought mine through amazon wireless... and yes they asked where I bought it. so it might matter to your success in getting a credit if you went direct through att... If I return I have to return to Amazon and then deal with ATT for the service plan restructure.
the warranty is a year I believe so you can probably do a 1:1 swap as was stated above.
-p
Just remember that warranty replacements are refurbished units, not new ones...
replacing a year old unit with a refurbished unit sounds good to me.
acandia007 said:
What if we bought the phone through best buy? Can we still talk to att about the issue?
Sent from my GT-I9000 using XDA App
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I actually bought mine from best buy. They didn't ask me where I bought it.
I tired and the lady was like totally ignoring what I was saying. She was like well if you want you can take back to the store and get a refund. I was like whatever!
She looked up the GPS issue in the system and all it had was to enable use wireless networks. I was like that only enables cell tower location, doesn't help with GPS issues. System had nothing about a update or anything. So odd you find variations. This was the business premier services too. So tempted to change carriers but after 12 years .... You would think they would take care of you. Last time I called though they gave me 3000 roll over minutes so I guess I can't complain.
You must be like my friend and have an ability with dealing with companies... lol.
sorry to thread jack but where are people getting free captivates from? does anyone know if any of those places allow you to keep your unlimited data plan?
soul4rent said:
sorry to thread jack but where are people getting free captivates from? does anyone know if any of those places allow you to keep your unlimited data plan?
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Originally walmart.com (letstalk.com) had it for free and then went to $99. Most places I have seen for $99. tigerdirect.com mypoints.com, cellstore.com, are all $99. I think you can keep your dataplan, one of the sites had a wizard that would check your account, I think it was tigerdirect.
I called them and was able to get a $75 credit to my account. I was out of my 30 days as well. I told them that I used it to log when I go out running, and my routes were choppy and it was recording that I was running mcuh more than I actually was. I made the comment that if it was a $50 phone, like I see it advertised at some places, I wouldn't have as big an issue, but seeing as it was $199, I expect it to work how it's advertised.
I have no issues with my GPS...takes a few seconds to lock on but it's not a big deal to me
Friend just emailed me....the Captivate is now just 1 cent. Not a bad deal, eh?
http://tinyurl.com/2a9d8az
This is Amazon, much like WireFly,LetsTak and any other reseller they can price the phone at whatever price theyd like since they make comission off the monthly plans more so than the actual hardware. Theyll take a big hit ($200-$300) on the phone in order to make it back up with the plan.
BTW this is for new contracts only via Amazon, renewals are still $99 and Family is $149.
I just ordered one from Amazon for a penny. So long Sprint and so long samsung moment (blech)
I ordered mine from Amazon along with 3 other phones on a new family plan with 1400 minutes. Total cost after shipping: $.04.
makes me feel I made a mistake getting the phone in the first place. Good thing I like the phone.
Sent from my SAMSUNG-SGH-I897 using XDA App
iamamp3pimp said:
makes me feel I made a mistake getting the phone in the first place. Good thing I like the phone.
Sent from my SAMSUNG-SGH-I897 using XDA App
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Why would you feel like you made a mistake getting the phone if you like it just b/c the price went down? Hell, I paid $175 for mine (Family plan upgrade-secondary line) and I'm still happy with my purchase. I agree that it is annoying to see them offer such good deals for new users and screw over "loyal" customers though...
AT&T charged me $100, they gave me the $100 discount for being a loyal customer. Funny thing is i joined when the iPhone 3G came out.
I tried to get my wife to get it for 1 cent but she insists on getting the EVO, loyal yo sprint.
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logicrulez said:
AT&T charged me $100, they gave me the $100 discount for being a loyal customer. Funny thing is i joined when the iPhone 3G came out.
I tried to get my wife to get it for 1 cent but she insists on getting the EVO, loyal yo sprint.
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Loyal enough to pay 240 dollars more over the length of her contract? I've been with Sprint for 5 years and I'm not THAT loyal to them
wildkarrde21 said:
Why would you feel like you made a mistake getting the phone if you like it just b/c the price went down? Hell, I paid $175 for mine (Family plan upgrade-secondary line) and I'm still happy with my purchase. I agree that it is annoying to see them offer such good deals for new users and screw over "loyal" customers though...
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To be fair Amazon's a dealer like Wirefly. They make nothing on the sale of phones but get paid on selling the contracts. The Captivate is 99 dollars if you are renewing or adding a line on Amazon. Still a better deal than anywhere else. As a NEW AT&T customer I would have spent $199 on the phone at the AT&T store. I was all about to buy a Vibrant yesterday for 70 bucks on Amazon when I found the penny deal on the Captivate. So here I am.
Difference is, when you buy it from the AT&T store, they cover your warranty for the year - and their warranty is great.
If you buy it anywhere else, you have to deal with Samsung directly unless you get lucky and AT&T ships you a replacement regardless.
wildkarrde21 said:
Why would you feel like you made a mistake getting the phone if you like it just b/c the price went down? Hell, I paid $175 for mine (Family plan upgrade-secondary line) and I'm still happy with my purchase. I agree that it is annoying to see them offer such good deals for new users and screw over "loyal" customers though...
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Click to collapse
Not so much a mistake, I am happy with my purchase. It's just the price that we pay to get the best in tech before everyone else.
I've never done that before, and used to tout that my motorola karma was pretty much the same thing as a smartphone.
Obviously I had no clue what I was talking about.
qwertyaas said:
Difference is, when you buy it from the AT&T store, they cover your warranty for the year - and their warranty is great.
If you buy it anywhere else, you have to deal with Samsung directly unless you get lucky and AT&T ships you a replacement regardless.
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Now THAT I dodn't know. Guess I'll be adding insurance.
gunnyman said:
Now THAT I dodn't know. Guess I'll be adding insurance.
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Click to collapse
It's what I was told from AT&T and when I spoke to Letstalk, Wifefly and so on. But FWIW, people have stated that they just called AT&T and they sent them a replacement - but that could just be a YMMV. I would try to verify as well before you add insurance in case you don't need to.
But for $.01, I'm jealous!
Amazon has such a great rep that I doubt they'd have entered the Wireless sales business without some assurances from carriers. Wirefly has a shady rep from what I was able to google.
i paid full retail cause i wasnt up for upgrade... and thats for two phones too.. -_-. bye 1000
The thing many of you guys are not realizing is that this price and other similar deals are for completely new accounts only. Upgrades or even new family plan lines will bump up the price to $100-150. Under the circumstances most of the people I know who paid for Captivates, they wouldn't have saved any more money if they had waited, as everyone I know who has a Captivate was already an AT&T customer.
And quite frankly, while the Captivate is a great phone, it's not worth putting up with AT&T over if you're on a good carrier, especially since there is/will be a Galaxy S for all major carriers.
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JPS81 said:
The thing many of you guys are not realizing is that this price and other similar deals are for completely new accounts only. Upgrades or even new family plan lines will bump up the price to $100-150. Under the circumstances most of the people I know who paid for Captivates, they wouldn't have saved any more money if they had waited, as everyone I know who has a Captivate was already an AT&T customer.
And quite frankly, while the Captivate is a great phone, it's not worth putting up with AT&T over if you're on a good carrier, especially since there is/will be a Galaxy S for all major carriers.
Sent from my SAMSUNG-SGH-I897 using XDA App
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This man speaks the truth. Listen to his words. And get him a beer!
gunnyman said:
Amazon has such a great rep that I doubt they'd have entered the Wireless sales business without some assurances from carriers. Wirefly has a shady rep from what I was able to google.
Click to expand...
Click to collapse
True, but reading through Amazons policy, they only support the phone for 30 days - as do all online retailers besides AT&T itself (they have a full year). Other online retailers pass the warranty to Samsung. But for the period Amazon does cover it - they have great customer service.
I'm not saying that's bad as I never dealt with Samsung for warranty purposes. I just know that AT&T deals with warranty issues very well. But regardless, $.01 for this phone is an amazing deal. The chance of needing a replacement post-30 days might not even occur for you - and if it does - you can always try AT&T for replacement.
Ill give the short version... preordered on the 15th. told i'd get today. rep NEVER told me i needed to sign some email for verification. Email was sent to some god awful old address i dont even use. all that was offered was a $10 credit. Ive been w/ tmobile since like 02' and thats the best they can do??. call back and he can give a free month but only if i extend for 2 yrs....no thanks. So now i have to go to the store tomorrow and wait another day to get the phone. Oh ya btw i dropped my current phone in the toilet and it doesnt work so i have no phone @ the moment. im so livid I cant even see straight...... seriously considering another carrier just off of principle alone..
Call and talk to customer retention... They'll do much better.
Sent from my HTC Glacier using XDA App
both offers WERE from retention...i thought they could do much better as well.
Wait, what email? I received no email. Did you get tracking info?
Retention's not doing deals like they used to. I got a G2 from them for $249 with 16 months left on my contract. For the G2X they (mutiple agents) told me if I wanted to go to VZW, maybe I should. My average bill per month for the past 12 months is $350ish because of international roaming. Once the AT&T deal closes I'm going to take their advice and move back to VZW. By then, VZW will have LTE well implemented and a dual-core Android worldphone. With high-value post paid customer gone, T-Mobile can focus all thier attention on $29 per month prepaid customers which, based on CSR attitude, is what they'd prefer.
They did the 249 for me on 2 g2x. I was at the sprint store.
I would of had a deposit on sprint. So it evened out.
Sent from my GT-I9000 using XDA Premium App
ikarma said:
Wait, what email? I received no email. Did you get tracking info?
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it was an email with a "electronic signature" link that needed to be clicked to confirm the phone. i mean I confirmed my full social, secret code, billing AND shipping address. I dont see why this was even needed. I received no tracking info because it was never shipped.
BarryH_GEG said:
Retention's not doing deals like they used to....... cont'd
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it seems like your right. I mean lets be serious. they KNOW i want the phone. hell I already bought accesorries for it so ya I am going to get it. its just how they went about the whole thing was so wrong i could not believe i was speaking with tmobile. The last guy who offered the free month w/ 2yr extension @ one point said " what do you want us to do?" and not in a helpful way. Like a "we dont care if you cancel;good riddance" kind of way. im still in shock over the whole thing. But its like im trapped. either shake this off and get the phone or go with another carrier, get charged an ETF for breaking contract then getting a higher bill with AT&T, sprint ,etc.
I had a $400 flexpay available which I took... There was on ONLINE form which required me to type in my name.
The only email I got was that my payment went through and it shipped.
Mine said it was supposed to be here Monday so I sold my N1 online. I called last night because it hadn't arrived nor had UPS showed it was even shipped. The lady on the phone told me that online orders were "pre-orders" and the phone wasn't even supposed to ship until Wednesday. I had her and her manager go to the website and tell me where, anywhere, did it say a preorder. I also said people were getting them already and they "assured" me that no one was getting them yet.
I actually had the supervisor cancel the order because I said I'd rather pick it up Wednesday rather then have it ship Wednesday. 20 minutes after I got off the phone, UPS showed it was picked up and scheduled for next day delivery. So I don't even know if they cancelled it or just got it shipped.
Just cancel it and pick one up at the store tomorrow. At this point it isn't even worth fighting with them to get it shipped. I ordered mine Friday with standard shipping and I just got mine a few minutes ago.
Customer retention did me right on today. To make a long story short I have had problems with my Vibrant since day one back in July. From the GPS to the freezing and reboots. T-Mobile has sent me 5 Vibrants since August and when I called on today I asked to speak with a manager. I told them I would like to cancel my account because I spent $500 on a phone and they have done nothing to fix it for me. I told them I tried every GPS fix known to man but none of them worked to my standards. I play golf and use Skydroid so I need the GPS to be pretty damn accurate. It worked fine on my N1 and MyTouch 3g. She then said "I can give you a $200 credit if you upgrade your device." I told her if she looked at my account I haven't been under contract with them for 3 years and have purchased my last 4 devices off contract so what makes you think I want to sign a 2 year contract now with this AT&T merger looming around. She asked me how they could keep me as a customer and I asked her what the value of my used Vibrant was. She told me $354. I then said, "the only way I will remain a T-Mobile customer is if they buy my Vibrant back for $354 and I purchase a G2x off contact for the difference". She put me on hold for 5 minutes and came back and said they would be willing to do that and would ship my G2x tomorrow and after I receive it I have 7 days to return my Vibrant. She even asked me if I would like to pay for the G2x right now or just add the cost to my bill. I chose to pay it now and should have a G2x in my hand by Friday for less than what people are paying to upgrade. Big deal, my Vibrant is gone but I got two cores of goodness for a little over $150 off contract.
Ask for a rep to come bring you a phone immediately. That's how you only paid $100 for the phone with no contract right?
Sent from my LG-P999 using XDA App
jrwingate6 said:
Customer retention did me right on today. To make a long story short I have had problems with my Vibrant since day one back in July. From the GPS to the freezing and reboots. T-Mobile has sent me 5 Vibrants since August and when I called on today I asked to speak with a manager. I told them I would like to cancel my account because I spent $500 on a phone and they have done nothing to fix it for me. I told them I tried every GPS fix known to man but none of them worked to my standards. I play golf and use Skydroid so I need the GPS to be pretty damn accurate. It worked fine on my MyTouch 3g. She then said "I can give you a $200 credit if you upgrade your device." I told her if she looked at my account I haven't been under contract with them for 3 years and have purchased my last 4 devices off contract so what makes you think I want to sign a 2 year contract now with this AT&T merger looming around. She asked me how they could keep me as a customer and I asked her what the value of my used Vibrant was. She told me $354. I then said, "the only way I will remain a T-Mobile customer is if they buy my Vibrant back for $354 and I purchase a G2x off contact for the difference". She put me on hold for 5 minutes and came back and said they would be willing to do that and would ship my G2x tomorrow and after I receive it I have 7 days to return my Vibrant. She even asked me if I would like to pay for the G2x right now or just add the cost to my bill. I chose to pay it now and should have a G2x in my hand by Friday for less than what people are paying to upgrade. Big deal, my Vibrant is gone but I got two cores of goodness for a little over $150 off contract.
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Awesome. This is what retention is meant for. You had a real serious legitimate issue and were considering cancelling. The people that are saying retention isn't doing what they used to are likely people that threaten to cancel whenever they want to get something. T-Mobile sees your history and how often you talk to retention or get deals from them. Eventually they will just call your bluff.
uploder said:
it was an email with a "electronic signature" link that needed to be clicked to confirm the phone. i mean I confirmed my full social, secret code, billing AND shipping address. I dont see why this was even needed. I received no tracking info because it was never shipped.
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Blame your state. That's why this is in place. What other carrier lets you split your phone up in payments? I'll go with.... none. It was their fault for not checking the email addy but come on it is only one more day.
Sent from my HTC Glacier using XDA Premium App
BarryH_GEG said:
Retention's not doing deals like they used to. I got a G2 from them for $249 with 16 months left on my contract. For the G2X they (mutiple agents) told me if I wanted to go to VZW, maybe I should. My average bill per month for the past 12 months is $350ish because of international roaming. Once the AT&T deal closes I'm going to take their advice and move back to VZW. By then, VZW will have LTE well implemented and a dual-core Android worldphone. With high-value post paid customer gone, T-Mobile can focus all thier attention on $29 per month prepaid customers which, based on CSR attitude, is what they'd prefer.
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That's the full discounted price of the phone, so sounds like a good deal they gave you, but they should never had told u to go back to VZW, they should have went thru the bill and lowered it and also gave you an unlock code for your current phone so when you roam internationally you can just grab a pre-paid sim from where ever you are for way cheaper prices.
jimbo831 said:
Awesome. This is what retention is meant for. You had a real serious legitimate issue and were considering cancelling. The people that are saying retention isn't doing what they used to are likely people that threaten to cancel whenever they want to get something. T-Mobile sees your history and how often you talk to retention or get deals from them. Eventually they will just call your bluff.
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i completely agree however im not one of those people who call and complain for every little issue. truth is ive NEVER had an issue with tmobile until this happened. 1st time ever threatening to cancel and 1st time speaking w/ retention.
sk337sk337 said:
but come on it is only one more day.
Sent from my HTC Glacier using XDA Premium App
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the only reason its an issue is because i have no phone @ the moment. (see 1st post) so in the rare case that there was an emergency and I needed a phone id be screwed.If i did still have a phone i'd be annoyed but would have just took it for what it is. A retarded mixup on their part. Which is what im doing
uploder said:
i completely agree however im not one of those people who call and complain for every little issue. truth is ive NEVER had an issue with tmobile until this happened. 1st time ever threatening to cancel and 1st time speaking w/ retention.
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I definitely wasn't calling you out specifically, more just a general statement, or if anyone specifically it was Barry that said they aren't doing what they used to.
Regarding your situation, if they offered you a free month, that is usually the most retention will give as far as financial credits, and it will always require a 2 year contract from my experience (in customer care, not as a customer threatening to cancel).
You really want to go to some crap company over a couple days, when you are the one who ruined your other phone?? And if you are buying this, I am sure you can afford to spend $20 for a prepaid at walmart to give you the basic functionality that is essential. Geesh
uploder said:
it was an email with a "electronic signature" link that needed to be clicked to confirm the phone. i mean I confirmed my full social, secret code, billing AND shipping address. I dont see why this was even needed. I received no tracking info because it was never shipped.
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I was still in contract with 10 months to go for a full upgrade. When I called, I asked about the upgrade. When the CSR told me I didn't qualify for the upgrade I immediately asked how much it would be just to cancel the service. She said "$200" and my reply to her was "Thats it? I may as well just do that then." She right away offered me a full upgrade.
I too had to go along with the electronic signature but my CSR was nice enough to ask me what email to send it to and let me know when it was coming. I feel for you, man. It's a shame that most companies are straying away from quality customer service, especially with consumers that have been long term with the company. I guarantee if you were a new customer, they would have bent over backwards for you.
uploder said:
the only reason its an issue is because i have no phone @ the moment. (see 1st post) so in the rare case that there was an emergency and I needed a phone id be screwed.If i did still have a phone i'd be annoyed but would have just took it for what it is. A retarded mixup on their part. Which is what im doing
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How have you been with tmo that long and don't have a phone laying around? I have at least 3 that I could dig up and throw a sim in.
Sent from my LG-P999 using XDA App
My gf and I just signed up for Tmobile on Sat evening got a great deal on the data plan with the sale they were having for Fathers day with Free Data for a year. We both have Sprint now and I have the EVO 4g and she has the Epic 4g (She's on her 4th one nothing but problems with them and Im on the original EVO from launch day last year) We both will be paying ETF if we like T-Mobile and there coverage. I was just wondering what does everyone think of the Senstaion and what phone you upgraded from? How is T-mobiles customer service? I can't wait till our phones get here we ordered them over the phone on whim when I called to ask about pricing we have 30 days to see how we enjoy the phones and the service. I am currently running Sense 3.0 on my EVO but I know it is not as snappy as the Sensation (since that phone is a beast!!) I am like a kid waiting for Santa to bring my new Toy lol!!
Royvin said:
My gf and I just signed up for Tmobile on Sat evening got a great deal on the data plan with the sale they were having for Fathers day with Free Data for a year. We both have Sprint now and I have the EVO 4g and she has the Epic 4g (She's on her 4th one nothing but problems with them and Im on the original EVO from launch day last year) We both will be paying ETF if we like T-Mobile and there coverage. I was just wondering what does everyone think of the Senstaion and what phone you upgraded from? How is T-mobiles customer service? I can't wait till our phones get here we ordered them over the phone on whim when I called to ask about pricing we have 30 days to see how we enjoy the phones and the service. I am currently running Sense 3.0 on my EVO but I know it is not as snappy as the Sensation (since that phone is a beast!!) I am like a kid waiting for Santa to bring my new Toy lol!!
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Hope you like the phones because if you don't you will be paying a $75 restocking fee on each one The phone is nice...coverage is good in my area...and customer service is the worse compaired to the other Big Three IMO. But if you don't have problems with your phone or service then you don't have to deal with that part of the company. T-Mobile has the best pricing compared to Sprint, Verizon, and ATT. Just weigh the pros and cons. I personally have issues with all the Wireless Carriers...at the end of the day what matters the most for me is price. That is why I am on T-Mobile. I would go Metro PCS if they had a phone worth a damn. I almost ported my TouchPro2 CDMA over a few years back.
Anyways...the hardware is great and glad I own the phone. Just wish I could start hacking it.
-CMY
cmylxgo said:
Hope you like the phones because if you don't you will be paying a $75 restocking fee on each one The phone is nice...coverage is good in my area...and customer service is the worse compaired to the other Big Three IMO. But if you don't have problems with your phone or service then you don't have to deal with that part of the company. T-Mobile has the best pricing compared to Sprint, Verizon, and ATT. Just weigh the pros and cons. I personally have issues with all the Wireless Carriers...at the end of the day what matters the most for me is price. That is why I am on T-Mobile. I would go Metro PCS if they had a phone worth a damn. I almost ported my TouchPro2 CDMA over a few years back.
Anyways...the hardware is great and glad I own the phone. Just wish I could start hacking it.
-CMY
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you and a whole lot of folks that are following your work from the hd2 my friend. . I am reading too many complaints about the lag and Sense optimizations. Therefore, I am waiting until the bootloader is unlocked so you can have a crack at it. cheers.
cmylxgo said:
Hope you like the phones because if you don't you will be paying a $75 restocking fee on each one The phone is nice...coverage is good in my area...and customer service is the worse compaired to the other Big Three IMO. But if you don't have problems with your phone or service then you don't have to deal with that part of the company. T-Mobile has the best pricing compared to Sprint, Verizon, and ATT. Just weigh the pros and cons. I personally have issues with all the Wireless Carriers...at the end of the day what matters the most for me is price. That is why I am on T-Mobile. I would go Metro PCS if they had a phone worth a damn. I almost ported my TouchPro2 CDMA over a few years back.
Anyways...the hardware is great and glad I own the phone. Just wish I could start hacking it.
-CMY
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Great thanks for the info CMY. I was not aware of the 75 dollar restocking fee I hope that we don't have to pay that if we aren't happy with the phone or service. I know if we do decide to stay with Sprint I'll be getting the Evo 3d. Probably will never use the 3d portion of it lol I just want a powerful phone lol.
Sent from my PC36100 using XDA Premium App
Its $50 restocking fee for smartphones, $75 for tablets/laptops.
I went to Sprint for a week out here in San Diego and I had the Evo (rooted), and I honestly liked my HD2 on Android better. Sprint's 4G network is a joke (very spotty and slow out here at least), and the Evo was very laggy and slow to me. I left Sprint because they promised to save us money, but when I got my first bill it was more than what I was paying with TMO?! The Sprint sales guy lied to us about some bull**** fees, so we refunded eveything within like 5 days. I called TMO and renegotiated my plan and got them to save me $100 a month to come back, that's how good they are. I am so glad to be back with TMO, glad to be back on a super reliable (always on) 4G network, a very affordable unlimited data plan, and the Sensation is hands down the best phone I have ever used. Talk about powerful! TMO's customer service is also best in class for sure. My wife and I will never leave TMO again, unless of course the big AT&T ruins that for us.
Sent from my HTC Sensation 4G on T-Mobile USA using XDA App
Restocking fee? That's strange. I got the G2x on launch day and returned it within the 14 day window (not 30 days here). I was only charged ~$40 for the prorated plan usage and activation fee (I think). This was at a retail store.
caliber177 said:
Its $50 restocking fee for smartphones, $75 for tablets/laptops.
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So even if we are not happy with the T-Mobile service and don't want to keep it we still have to pay a $50 dollar restocking fee for each phone? Wow that seems a bit harsh if true.
Royvin said:
So even if we are not happy with the T-Mobile service and don't want to keep it we still have to pay a $50 dollar restocking fee for each phone? Wow that seems a bit harsh if true.
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Restocking fee used to be $10 a week or so ago. I was under the impression that it was going to $50 not $75. But again...I've had the worse customer support experience ever with T-Mobile...so I am not surprised I was given false information.
-CMY
cmylxgo said:
Restocking fee used to be $10 a week or so ago. I was under the impression that it was going to $50 not $75. But again...I've had the worse customer support experience ever with T-Mobile...so I am not surprised I was given false information.
-CMY
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The way the manager told me at the store was it just changed here recently---
it all depends on your issue. if you call them about an issue that everybody is having they will least likely help you. CMY you seem like the person who would ask them an impossible question or request just becuase you know much more than them about phones. That is my opinion on your situation, take no more than a grain of salt to that since it is merely a small opinion.
I talked with TMO and they said the restocking fee is to pay the people working in the warehouses and processing procedures. and its also incentive to keep your phones. and not all TMO stores make you pay the restocking fee. I bought my g2x from a TMO store 3 miles away and went through 3 of them and paid nothing. but bought my sensation 5 miles away and they said it is a 50 dollar restocking fee. Im taking my sensation back due to software bugs im experiencing like restarting. I talked with TMO on the phone and they also said it is to prevent people from trying all the phones for free like to make money off them doing reviews and such. Becuase when they give you a new phone they cant sell the old one you gave them as new anymore but as a refurb which nobody wants.
IF YOU MUST return the sensation on the phone and there is a problem with it you will be forced to be shipped a refurb instead of a new one.
I ordered the HTC Sensation on Saturday from the company and they told me I had 20 days to return it. They told me there was no restocking fee during this period. My only cost would be the pro-rated usage of the monthly plan.
However, the stores are now using $50 restock fee and I was told the stores are individually owned and can set some of their own policies. The stores also have a 14 day return period, so that is another difference from the company.
cmylxgo said:
Hope you like the phones because if you don't you will be paying a $75 restocking fee on each one The phone is nice...coverage is good in my area...and customer service is the worse compaired to the other Big Three IMO. But if you don't have problems with your phone or service then you don't have to deal with that part of the company. T-Mobile has the best pricing compared to Sprint, Verizon, and ATT. Just weigh the pros and cons. I personally have issues with all the Wireless Carriers...at the end of the day what matters the most for me is price. That is why I am on T-Mobile. I would go Metro PCS if they had a phone worth a damn. I almost ported my TouchPro2 CDMA over a few years back.
Anyways...the hardware is great and glad I own the phone. Just wish I could start hacking it.
-CMY
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Click to collapse
I don't know what happened to you, but I love (and so do others) T-Mobiles customer service. Any time I call, I get an American representative whom I can understand excellently, that is awesome in assisting me with what I need.
the re-stocking fee of $50 only applies if you do not like the phone and want to exchange the phone to something else...
for example: you originally got sensation 4g and decided to change ur mind and get the g2x. but if there is software bug or the phone is having some issue and just exchanging it for the same phone due to software/hardware issues there is no re-stocking fee.
But back to the topic...tmobile has pretty good service almost everywhere now a lot better than before, as for customer care they are very good, my friend who use to have tmobile and switch to sprint because of the evo now hates sprint...bad coverage, poor 4G speeds (we went out to dinner one night and he was very surprise there was 4g there lol), and pays a lot more than tmobile.