My gf and I just signed up for Tmobile on Sat evening got a great deal on the data plan with the sale they were having for Fathers day with Free Data for a year. We both have Sprint now and I have the EVO 4g and she has the Epic 4g (She's on her 4th one nothing but problems with them and Im on the original EVO from launch day last year) We both will be paying ETF if we like T-Mobile and there coverage. I was just wondering what does everyone think of the Senstaion and what phone you upgraded from? How is T-mobiles customer service? I can't wait till our phones get here we ordered them over the phone on whim when I called to ask about pricing we have 30 days to see how we enjoy the phones and the service. I am currently running Sense 3.0 on my EVO but I know it is not as snappy as the Sensation (since that phone is a beast!!) I am like a kid waiting for Santa to bring my new Toy lol!!
Royvin said:
My gf and I just signed up for Tmobile on Sat evening got a great deal on the data plan with the sale they were having for Fathers day with Free Data for a year. We both have Sprint now and I have the EVO 4g and she has the Epic 4g (She's on her 4th one nothing but problems with them and Im on the original EVO from launch day last year) We both will be paying ETF if we like T-Mobile and there coverage. I was just wondering what does everyone think of the Senstaion and what phone you upgraded from? How is T-mobiles customer service? I can't wait till our phones get here we ordered them over the phone on whim when I called to ask about pricing we have 30 days to see how we enjoy the phones and the service. I am currently running Sense 3.0 on my EVO but I know it is not as snappy as the Sensation (since that phone is a beast!!) I am like a kid waiting for Santa to bring my new Toy lol!!
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Click to collapse
Hope you like the phones because if you don't you will be paying a $75 restocking fee on each one The phone is nice...coverage is good in my area...and customer service is the worse compaired to the other Big Three IMO. But if you don't have problems with your phone or service then you don't have to deal with that part of the company. T-Mobile has the best pricing compared to Sprint, Verizon, and ATT. Just weigh the pros and cons. I personally have issues with all the Wireless Carriers...at the end of the day what matters the most for me is price. That is why I am on T-Mobile. I would go Metro PCS if they had a phone worth a damn. I almost ported my TouchPro2 CDMA over a few years back.
Anyways...the hardware is great and glad I own the phone. Just wish I could start hacking it.
-CMY
cmylxgo said:
Hope you like the phones because if you don't you will be paying a $75 restocking fee on each one The phone is nice...coverage is good in my area...and customer service is the worse compaired to the other Big Three IMO. But if you don't have problems with your phone or service then you don't have to deal with that part of the company. T-Mobile has the best pricing compared to Sprint, Verizon, and ATT. Just weigh the pros and cons. I personally have issues with all the Wireless Carriers...at the end of the day what matters the most for me is price. That is why I am on T-Mobile. I would go Metro PCS if they had a phone worth a damn. I almost ported my TouchPro2 CDMA over a few years back.
Anyways...the hardware is great and glad I own the phone. Just wish I could start hacking it.
-CMY
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Click to collapse
you and a whole lot of folks that are following your work from the hd2 my friend. . I am reading too many complaints about the lag and Sense optimizations. Therefore, I am waiting until the bootloader is unlocked so you can have a crack at it. cheers.
cmylxgo said:
Hope you like the phones because if you don't you will be paying a $75 restocking fee on each one The phone is nice...coverage is good in my area...and customer service is the worse compaired to the other Big Three IMO. But if you don't have problems with your phone or service then you don't have to deal with that part of the company. T-Mobile has the best pricing compared to Sprint, Verizon, and ATT. Just weigh the pros and cons. I personally have issues with all the Wireless Carriers...at the end of the day what matters the most for me is price. That is why I am on T-Mobile. I would go Metro PCS if they had a phone worth a damn. I almost ported my TouchPro2 CDMA over a few years back.
Anyways...the hardware is great and glad I own the phone. Just wish I could start hacking it.
-CMY
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Click to collapse
Great thanks for the info CMY. I was not aware of the 75 dollar restocking fee I hope that we don't have to pay that if we aren't happy with the phone or service. I know if we do decide to stay with Sprint I'll be getting the Evo 3d. Probably will never use the 3d portion of it lol I just want a powerful phone lol.
Sent from my PC36100 using XDA Premium App
Its $50 restocking fee for smartphones, $75 for tablets/laptops.
I went to Sprint for a week out here in San Diego and I had the Evo (rooted), and I honestly liked my HD2 on Android better. Sprint's 4G network is a joke (very spotty and slow out here at least), and the Evo was very laggy and slow to me. I left Sprint because they promised to save us money, but when I got my first bill it was more than what I was paying with TMO?! The Sprint sales guy lied to us about some bull**** fees, so we refunded eveything within like 5 days. I called TMO and renegotiated my plan and got them to save me $100 a month to come back, that's how good they are. I am so glad to be back with TMO, glad to be back on a super reliable (always on) 4G network, a very affordable unlimited data plan, and the Sensation is hands down the best phone I have ever used. Talk about powerful! TMO's customer service is also best in class for sure. My wife and I will never leave TMO again, unless of course the big AT&T ruins that for us.
Sent from my HTC Sensation 4G on T-Mobile USA using XDA App
Restocking fee? That's strange. I got the G2x on launch day and returned it within the 14 day window (not 30 days here). I was only charged ~$40 for the prorated plan usage and activation fee (I think). This was at a retail store.
caliber177 said:
Its $50 restocking fee for smartphones, $75 for tablets/laptops.
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So even if we are not happy with the T-Mobile service and don't want to keep it we still have to pay a $50 dollar restocking fee for each phone? Wow that seems a bit harsh if true.
Royvin said:
So even if we are not happy with the T-Mobile service and don't want to keep it we still have to pay a $50 dollar restocking fee for each phone? Wow that seems a bit harsh if true.
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Restocking fee used to be $10 a week or so ago. I was under the impression that it was going to $50 not $75. But again...I've had the worse customer support experience ever with T-Mobile...so I am not surprised I was given false information.
-CMY
cmylxgo said:
Restocking fee used to be $10 a week or so ago. I was under the impression that it was going to $50 not $75. But again...I've had the worse customer support experience ever with T-Mobile...so I am not surprised I was given false information.
-CMY
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The way the manager told me at the store was it just changed here recently---
it all depends on your issue. if you call them about an issue that everybody is having they will least likely help you. CMY you seem like the person who would ask them an impossible question or request just becuase you know much more than them about phones. That is my opinion on your situation, take no more than a grain of salt to that since it is merely a small opinion.
I talked with TMO and they said the restocking fee is to pay the people working in the warehouses and processing procedures. and its also incentive to keep your phones. and not all TMO stores make you pay the restocking fee. I bought my g2x from a TMO store 3 miles away and went through 3 of them and paid nothing. but bought my sensation 5 miles away and they said it is a 50 dollar restocking fee. Im taking my sensation back due to software bugs im experiencing like restarting. I talked with TMO on the phone and they also said it is to prevent people from trying all the phones for free like to make money off them doing reviews and such. Becuase when they give you a new phone they cant sell the old one you gave them as new anymore but as a refurb which nobody wants.
IF YOU MUST return the sensation on the phone and there is a problem with it you will be forced to be shipped a refurb instead of a new one.
I ordered the HTC Sensation on Saturday from the company and they told me I had 20 days to return it. They told me there was no restocking fee during this period. My only cost would be the pro-rated usage of the monthly plan.
However, the stores are now using $50 restock fee and I was told the stores are individually owned and can set some of their own policies. The stores also have a 14 day return period, so that is another difference from the company.
cmylxgo said:
Hope you like the phones because if you don't you will be paying a $75 restocking fee on each one The phone is nice...coverage is good in my area...and customer service is the worse compaired to the other Big Three IMO. But if you don't have problems with your phone or service then you don't have to deal with that part of the company. T-Mobile has the best pricing compared to Sprint, Verizon, and ATT. Just weigh the pros and cons. I personally have issues with all the Wireless Carriers...at the end of the day what matters the most for me is price. That is why I am on T-Mobile. I would go Metro PCS if they had a phone worth a damn. I almost ported my TouchPro2 CDMA over a few years back.
Anyways...the hardware is great and glad I own the phone. Just wish I could start hacking it.
-CMY
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Click to collapse
I don't know what happened to you, but I love (and so do others) T-Mobiles customer service. Any time I call, I get an American representative whom I can understand excellently, that is awesome in assisting me with what I need.
the re-stocking fee of $50 only applies if you do not like the phone and want to exchange the phone to something else...
for example: you originally got sensation 4g and decided to change ur mind and get the g2x. but if there is software bug or the phone is having some issue and just exchanging it for the same phone due to software/hardware issues there is no re-stocking fee.
But back to the topic...tmobile has pretty good service almost everywhere now a lot better than before, as for customer care they are very good, my friend who use to have tmobile and switch to sprint because of the evo now hates sprint...bad coverage, poor 4G speeds (we went out to dinner one night and he was very surprise there was 4g there lol), and pays a lot more than tmobile.
Related
Friend just emailed me....the Captivate is now just 1 cent. Not a bad deal, eh?
http://tinyurl.com/2a9d8az
This is Amazon, much like WireFly,LetsTak and any other reseller they can price the phone at whatever price theyd like since they make comission off the monthly plans more so than the actual hardware. Theyll take a big hit ($200-$300) on the phone in order to make it back up with the plan.
BTW this is for new contracts only via Amazon, renewals are still $99 and Family is $149.
I just ordered one from Amazon for a penny. So long Sprint and so long samsung moment (blech)
I ordered mine from Amazon along with 3 other phones on a new family plan with 1400 minutes. Total cost after shipping: $.04.
makes me feel I made a mistake getting the phone in the first place. Good thing I like the phone.
Sent from my SAMSUNG-SGH-I897 using XDA App
iamamp3pimp said:
makes me feel I made a mistake getting the phone in the first place. Good thing I like the phone.
Sent from my SAMSUNG-SGH-I897 using XDA App
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Why would you feel like you made a mistake getting the phone if you like it just b/c the price went down? Hell, I paid $175 for mine (Family plan upgrade-secondary line) and I'm still happy with my purchase. I agree that it is annoying to see them offer such good deals for new users and screw over "loyal" customers though...
AT&T charged me $100, they gave me the $100 discount for being a loyal customer. Funny thing is i joined when the iPhone 3G came out.
I tried to get my wife to get it for 1 cent but she insists on getting the EVO, loyal yo sprint.
Sent from my SAMSUNG-SGH-I897 using XDA App
logicrulez said:
AT&T charged me $100, they gave me the $100 discount for being a loyal customer. Funny thing is i joined when the iPhone 3G came out.
I tried to get my wife to get it for 1 cent but she insists on getting the EVO, loyal yo sprint.
Sent from my SAMSUNG-SGH-I897 using XDA App
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Loyal enough to pay 240 dollars more over the length of her contract? I've been with Sprint for 5 years and I'm not THAT loyal to them
wildkarrde21 said:
Why would you feel like you made a mistake getting the phone if you like it just b/c the price went down? Hell, I paid $175 for mine (Family plan upgrade-secondary line) and I'm still happy with my purchase. I agree that it is annoying to see them offer such good deals for new users and screw over "loyal" customers though...
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Click to collapse
To be fair Amazon's a dealer like Wirefly. They make nothing on the sale of phones but get paid on selling the contracts. The Captivate is 99 dollars if you are renewing or adding a line on Amazon. Still a better deal than anywhere else. As a NEW AT&T customer I would have spent $199 on the phone at the AT&T store. I was all about to buy a Vibrant yesterday for 70 bucks on Amazon when I found the penny deal on the Captivate. So here I am.
Difference is, when you buy it from the AT&T store, they cover your warranty for the year - and their warranty is great.
If you buy it anywhere else, you have to deal with Samsung directly unless you get lucky and AT&T ships you a replacement regardless.
wildkarrde21 said:
Why would you feel like you made a mistake getting the phone if you like it just b/c the price went down? Hell, I paid $175 for mine (Family plan upgrade-secondary line) and I'm still happy with my purchase. I agree that it is annoying to see them offer such good deals for new users and screw over "loyal" customers though...
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Click to collapse
Not so much a mistake, I am happy with my purchase. It's just the price that we pay to get the best in tech before everyone else.
I've never done that before, and used to tout that my motorola karma was pretty much the same thing as a smartphone.
Obviously I had no clue what I was talking about.
qwertyaas said:
Difference is, when you buy it from the AT&T store, they cover your warranty for the year - and their warranty is great.
If you buy it anywhere else, you have to deal with Samsung directly unless you get lucky and AT&T ships you a replacement regardless.
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Now THAT I dodn't know. Guess I'll be adding insurance.
gunnyman said:
Now THAT I dodn't know. Guess I'll be adding insurance.
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Click to collapse
It's what I was told from AT&T and when I spoke to Letstalk, Wifefly and so on. But FWIW, people have stated that they just called AT&T and they sent them a replacement - but that could just be a YMMV. I would try to verify as well before you add insurance in case you don't need to.
But for $.01, I'm jealous!
Amazon has such a great rep that I doubt they'd have entered the Wireless sales business without some assurances from carriers. Wirefly has a shady rep from what I was able to google.
i paid full retail cause i wasnt up for upgrade... and thats for two phones too.. -_-. bye 1000
The thing many of you guys are not realizing is that this price and other similar deals are for completely new accounts only. Upgrades or even new family plan lines will bump up the price to $100-150. Under the circumstances most of the people I know who paid for Captivates, they wouldn't have saved any more money if they had waited, as everyone I know who has a Captivate was already an AT&T customer.
And quite frankly, while the Captivate is a great phone, it's not worth putting up with AT&T over if you're on a good carrier, especially since there is/will be a Galaxy S for all major carriers.
Sent from my SAMSUNG-SGH-I897 using XDA App
JPS81 said:
The thing many of you guys are not realizing is that this price and other similar deals are for completely new accounts only. Upgrades or even new family plan lines will bump up the price to $100-150. Under the circumstances most of the people I know who paid for Captivates, they wouldn't have saved any more money if they had waited, as everyone I know who has a Captivate was already an AT&T customer.
And quite frankly, while the Captivate is a great phone, it's not worth putting up with AT&T over if you're on a good carrier, especially since there is/will be a Galaxy S for all major carriers.
Sent from my SAMSUNG-SGH-I897 using XDA App
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This man speaks the truth. Listen to his words. And get him a beer!
gunnyman said:
Amazon has such a great rep that I doubt they'd have entered the Wireless sales business without some assurances from carriers. Wirefly has a shady rep from what I was able to google.
Click to expand...
Click to collapse
True, but reading through Amazons policy, they only support the phone for 30 days - as do all online retailers besides AT&T itself (they have a full year). Other online retailers pass the warranty to Samsung. But for the period Amazon does cover it - they have great customer service.
I'm not saying that's bad as I never dealt with Samsung for warranty purposes. I just know that AT&T deals with warranty issues very well. But regardless, $.01 for this phone is an amazing deal. The chance of needing a replacement post-30 days might not even occur for you - and if it does - you can always try AT&T for replacement.
I just got my Captivate from AT&T in December, and I am pretty much unsatisfied with it. I was wondering if any of you here got an early upgrade to an Inspire 4G for just the $99 and $18 activation? No early upgrade fee's? Thank you!
I did. I complained and they gave me a full early upgrade and waived the activation fee. Not only that but they had a $50 off deal going on so I walked out with mine paying $53
Over the phone or AT&T store?
I complained and they said they set up the upgrade for me, I went to the store on release day and it was a clusterfarq. So a few hours later I had my phone. Then a customer service rep called me from corpo and I complained again and got a $20 credit on my account
Good luck
I went to the AT&T Store, and the guys there were very unhelpful. They just turned me down saying "we can't do anything about it."
What exactly did you say?
I received an early upgrade but I was exactly 22 days away from my official upgrade date, which was March 8. I contacted customer service on the phone and threatened them with Big Red and HTC Thunderbolt ( Verizon ) because I have 4 lines and all on recently renewed contract and they put in "special instructions" into the system for when I went to an AT&T Store.
The employee checked and I was eligible . HTC Inspire was mine for 105$
sheanzyy said:
I received an early upgrade but I was exactly 22 days away from my official upgrade date, which was March 8. I contacted customer service on the phone and threatened them with Big Red and HTC Thunderbolt ( Verizon ) because I have 4 lines and all on recently renewed contract and they put in "special instructions" into the system for when I went to an AT&T Store.
The employee checked and I was eligible . HTC Inspire was mine for 105$
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Click to collapse
But you were 22 days away. I am 2 years away, just got the captivate recently.
I was wondering if it's possible to early upgrade now like I read some people did.
I got upgraded for no fee today. I don't know if it helped that I knew the assistant manager. Just a coincidence I went to high school with the guy. Such a big difference in this phone compared to my Sony Ericsson Xperia X10. It is worth the try to get an early upgrade!
Sent from my Desire HD using XDA App
droe411 said:
I got upgraded for no fee today. I don't know if it helped that I knew the assistant manager. Just a coincidence I went to high school with the guy. Such a big difference in this phone compared to my Sony Ericsson Xperia X10. It is worth the try to get an early upgrade!
Sent from my Desire HD using XDA App
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Can he help me?? AT&T screwed me. They said the cheapest I can get it is $470 early upgrade, and he would take $200 from the bill. Still very high... I am pissed off. I threatened to change to Verizon, but nothing. Even higher level support didn't have the "authority" to change the prices for loyal customers for the past 7 or so years. SMH.
x986123 said:
Can he help me?? AT&T screwed me. They said the cheapest I can get it is $470 early upgrade, and he would take $200 from the bill. Still very high... I am pissed off. I threatened to change to Verizon, but nothing. Even higher level support didn't have the "authority" to change the prices for loyal customers for the past 7 or so years. SMH.
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Click to collapse
How would it be $470? The non-commitment pricing of this phone is 399.99 the most you would pay even in California where the tax is applied to the full retail value of the phone would be $435.
Sell the Captivate. Get $200 for it. Then buy the phone for the early upgrade price of $299.99. Still only pay $99 for it.
x986123 said:
I just got my Captivate from AT&T in December, and I am pretty much unsatisfied with it. I was wondering if any of you here got an early upgrade to an Inspire 4G for just the $99 and $18 activation? No early upgrade fee's? Thank you!
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Click to collapse
No offence but you kept it past it's 30 day return policy. It's not AT&T's fault that you suddenly want a new phone a few months later. If you really want it, dish out the $399. That's not too bad.
It's like buying a new car and a few months later deciding on you wanted a Honda instead of a Ford.
We all make choices in life. You made one....now live with it.
Att can not do upgrades over the phone if you are not within 4 months of upgrading. You can't do it in store unless you are so many days from upgrading. Nothing they can do about it.
Sent from my SAMSUNG-SGH-I897 using XDA App
x986123 said:
I just got my Captivate from AT&T in December, and I am pretty much unsatisfied with it. I was wondering if any of you here got an early upgrade to an Inspire 4G for just the $99 and $18 activation? No early upgrade fee's? Thank you!
Click to expand...
Click to collapse
I talked with AT&T about this as well. I got my refurbed Captivate in October. To qualify for for the exception upgrade, you need to wait 6 months. For me that is April around my birthday. They told me the cost to get the phone them would be whatever the 2 year contract price is for the phone plus $100.00. I have had this confirmed multiple times. I am hoping with the Atrix coming out and other potential offering with FFC and dual processors, that the two year price for the Captivate will plummet and I can get it cheaper as those other things do not matter to me.
uhmump95 said:
I talked with AT&T about this as well. I got my refurbed Captivate in October. To qualify for for the exception upgrade, you need to wait 6 months. For me that is April around my birthday. They told me the cost to get the phone them would be whatever the 2 year contract price is for the phone plus $100.00. I have had this confirmed multiple times. I am hoping with the Atrix coming out and other potential offering with FFC and dual processors, that the two year price for the Captivate will plummet and I can get it cheaper as those other things do not matter to me.
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Click to collapse
Actually that is incorrect. Early upgrade on a Data device is 2 yr pricing plus $200.
Non smart phones it's 2 yr pricing plus $75.
I am sorry they gave your wrong information.
So basically you guys are saying I'm screwed. Yeah, was afraid of that. Hope someone wants to trade an Inspire for my Captivate. Maybe convince someone who isn't a techy at school. Haha.
Wow, sooooo many diff experiences. I purchased my Captivate and renewed my contract in August. I went to the At&t store on launch day perpared to pay $399 for it as we have a Corp. account. The rep told me if he would give me an early upgrade by starting my contract from that day. By doing this I was able to get it for $299 which was fine by me. 6 months for a $100 sounded like a deal to me. He said I would be eligible for upgrade again in 20 months and kept my unlimited data. Honestly, one of better experiences I had with them in the past 7 years.
I still think you should sell the cap on the market here for about $200(or more) take the $200 off and end up paying $70~ out of pocket... In my opinion the inspire is well worth it.
r_3 said:
I still think you should sell the cap on the market here for about $200(or more) take the $200 off and end up paying $70~ out of pocket... In my opinion the inspire is well worth it.
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Click to collapse
They sell on eBay for around $300. Maybe I should try there...
Just thought I'd pop in here and share my experience with switching from the Captivate to the Inspire.
I have only been an AT&T customer since August 2010. I have a couple of calls to ATT Customer service in my record where they documented my unhappiness with the GPS and lack of Froyo updates. When @samsungjohn came to the Captivate portal and stirred the pot with Samsung's PR stunt I had finally had enough I called 611 again and was polite, and nicely explained to the CSR my complaints with the Captivate. I asked if there was ANYTHING that they could do to move me into another phone, I never mentioned wanting to cancel my account or raised my voice in any way. The CSR told me that he understood my frustration and he had heard similar complaints before.
He was able to put a $150 dollar credit on my account and I was able to sell my Captivate for $200 so I walked out of a Corporate AT&T store with my Inspire at a net cost of $50 to me.
Maybe I got lucky, or maybe AT&T is hearing from a LOT of people like me and is losing customers, I don't know.
Just thought I'd share.
gunnyman said:
Just thought I'd pop in here and share my experience with switching from the Captivate to the Inspire.
I have only been an AT&T customer since August 2010. I have a couple of calls to ATT Customer service in my record where they documented my unhappiness with the GPS and lack of Froyo updates. When @samsungjohn came to the Captivate portal and stirred the pot with Samsung's PR stunt I had finally had enough I called 611 again and was polite, and nicely explained to the CSR my complaints with the Captivate. I asked if there was ANYTHING that they could do to move me into another phone, I never mentioned wanting to cancel my account or raised my voice in any way. The CSR told me that he understood my frustration and he had heard similar complaints before.
He was able to put a $150 dollar credit on my account and I was able to sell my Captivate for $200 so I walked out of a Corporate AT&T store with my Inspire at a net cost of $50 to me.
Maybe I got lucky, or maybe AT&T is hearing from a LOT of people like me and is losing customers, I don't know.
Just thought I'd share.
Click to expand...
Click to collapse
And maybe the highlighted part was the real reason. At any rate, congrats on the early upgrade. I'm lovin this device more and more.
As you all may know, the G2X has issues. I hate the fact that it has been released with so many issues and that after 4 returns, I have not had one perfect phone. After being treated like crap with customer service about exchanging to the sensation, I wrote a well worded letter and sent it to all the big wigs at TMobile corporate figuring I would finally get the sensation for free (if they valued my service). I asked for the sensation at no charge or for them to let me out of my contract since they continue to give me a faulty phone. An exec called me today and stated that they would accept the $50 upgrade but they would do no more. She also said they would not let me out of contract. When I mentioned filing a complaint with the BBB, she said she looks into all complaints from them and that she would not be calling me back and the offer would no longer be valid!!! Now that is guts. No wonder they have been slipping in service year after year......
My question is, should I just pay the $50 for the sensation and be done with it? I really hate the G2X screen bleed and it seems like HTC will be better on updates.
Please help me make my decison.
I'd say if you can upgrade to the Sensation for $50 and be done with the headache and hassle....go for it. You can start enjoying a device, rather than weeks of being pissed.
I would say NOT to pay the 50 bucks. Check the forums there's some guy that got (I think) a free sensation and kept his G2X. File your complaint with the Better Business Bureau, document everything that T-Mobile has been saying to you. Also try to email the CEO, random officers of the company. Corporate email address are usually very, very, very, very easy to guess!
For example Robert Smith is going to be
Rsmith
R.smith
Robet.Smith
Robertsmith
@ Company dot com. Good Luck! May the force be with you! I also would not extend my contract with that $50 dollar "upgrade"
Cyberdan3 said:
As you all may know, the G2X has issues. I hate the fact that it has been released with so many issues and that after 4 returns, I have not had one perfect phone. After being treated like crap with customer service about exchanging to the sensation, I wrote a well worded letter and sent it to all the big wigs at TMobile corporate figuring I would finally get the sensation for free (if they valued my service). I asked for the sensation at no charge or for them to let me out of my contract since they continue to give me a faulty phone. Cindy Maes called me today and stated that they would accept the $50 upgrade but they would do no more. She also said they would not let me out of contract. When I mentioned filing a complaint with the BBB, she said she looks into all complaints from them and that she would not be calling me back and the offer would no longer be valid!!! Now that is guts. No wonder they have been slipping in service year after year......
My question is, should I just pay the $50 for the sensation and be done with it? I really hate the G2X screen bleed and it seems like HTC will be better on updates.
Please help me make my decison.
Click to expand...
Click to collapse
Almost makes you want to leave for Sprint lol.
I have the G2x and for the most part it's been a very good for me. Biggest issue for me is BT headaches. I'd be on a call and BT would disconnect. If the call was an hour it would drop 4-5 times. I had some other minor issues but if a phone can't be used as a phone what's the point. Anyway, the Sensation just works, right out of the box. If I were in your shoes I'd pay the $50 and be done with it.
I did send it to a bunch of corporate people at T-Mobile
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected]
These are all the big wig execs I was able to find. After getting contacted by corporate and being told to shove it, it doesn't look like I will be getting it for free.
the $50 offer is a GOOD offer. I'd take it. Its what you would have paid had you skipped the g2x in the first place. The carrier doesn't warranty the phones, the manufacturer does. They could just tell you to contact LG for any further issues.
I bought the G2X from Wirefly for $150, then got an adjustment when it went down to $100. So in reality, I would end up paying $150 for the sensation.
... and that's bad?
waaay better than most people
honestly, paying only a $50 upgrade is nothing for a better and much sturdier phone. I keep telling people that LG is actually Gold Star - the company that back in the day made crappy appliances. Now they make crappy phones. One of my relatives bought one of those phones and had trouble from day 1.
to be fair everyone does not have a crap experience, however, i hear more people complaining and taking them back. t-mo reps at t he stores, if you engage them, will tell you not to get them on the DL.
pay up and enjoy my friend.
its 50 dollars.. and your complaining? i paid 160 for mines. Be happy they are giving it to you for cheap.. everyone wants something for free now adays.
I paid $600 plus tax at Walmart so $50 isn't bad... you could always sell the Sensation on Craigslist/ebay use the money to pay the early cancellation fee and still have enough change to buy a $200 phone on another provider...
That discount is almost better than mine. They gave me one for $200, extending my contract when I wasnt even close to needing a renewal. They gave me a month free, cut prices off my data plan, added free web and text to my other two lines. I still haven't been able to sell my G2x, people don't want them no more. Its crazy.
I had a g2x and was offered a waived restocking fee of $50 for a sensation which was 199.99 with $50 rebate so $150 + tax and crud
tell you what tho. Have had zero issues with my sensation as compared to my g2x. I love the g2x also. We have yet to see the potential of the Tegra processor.
nccu_eagles said:
I paid $600 plus tax at Walmart so $50 isn't bad... you could always sell the Sensation on Craigslist/ebay use the money to pay the early cancellation fee and still have enough change to buy a $200 phone on another provider...
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Ditto.
I got rid of my g2x for 400 and paid 600 for my sensation. worth every penny... For 50$ I'd jump art the chance.... The g2x is barely functional
Sent from my HTC Sensation 4g with extreme prejudice
dude pay the 50 bucks ad be done with it , its an LG phone so its LGs problem to fix , i think that offer is very good and considering the amount of money youve spent i dont think you have anything to gripe about , BBB would laugh at this complaint
Well I am dealing with almost the same issue except they wont even allow me to pay an extra fee to upgrade to the sensation. And this was an exeutive customer relations rep. He started by lying to me saying the is now way to trade out my g2x for a sensation. Then when I told them I know about system overrides he changed his story to he will not authorize a system override. He said that he can but he wont
Sent from my LG-P999 using XDA App
Cyberdan3 said:
As you all may know, the G2X has issues. I hate the fact that it has been released with so many issues and that after 4 returns, I have not had one perfect phone. After being treated like crap with customer service about exchanging to the sensation, I wrote a well worded letter and sent it to all the big wigs at TMobile corporate figuring I would finally get the sensation for free (if they valued my service). I asked for the sensation at no charge or for them to let me out of my contract since they continue to give me a faulty phone. Cindy Maes called me today and stated that they would accept the $50 upgrade but they would do no more. She also said they would not let me out of contract. When I mentioned filing a complaint with the BBB, she said she looks into all complaints from them and that she would not be calling me back and the offer would no longer be valid!!! Now that is guts. No wonder they have been slipping in service year after year......
My question is, should I just pay the $50 for the sensation and be done with it? I really hate the G2X screen bleed and it seems like HTC will be better on updates.
Please help me make my decison.
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Dude is it worth $50 to end the frustration? The device is $50 more expensive than the G2x anyway...so they are taking the device back and asking for the difference.
Its a wash....take it and run....and remember....there's no place like home....
Take it man. $150 in total is basically what they are offering online for new customers.
I wish would have offered me this deal
Sent from my LG-P999 using XDA App
Nobody is special. Its a restocking fee of 50 dollars within the 14 day trial period. I would have to pay it too but i decided to keep the sensation.
Sent from my HTC Sensation 4G using XDA Premium App
Hello All,
I am one of the people that do more reading on xda than post, so sorry for my low post count. This question is to get more feedback and also allow to me vent a bit.
Like mostly everyone that is on XDA loves their phone or tablet and wants to get the most out of it and/or make it their own. Many of us are gadget lovers and really enjoy the evolution of technology as it comes out. I am sure many of us would love to or have been to CES in Las Vegas (or any electronics show). All and all, when the day is over we are all sophisticated geeks (to others or in our own mind).
Myself, I am in a daily battle to stay on-top of technology as much as I can. What is the problem with that? Money. (can I get a Amen?). We will not even go into the social life talk in this post, because after all it is just a question. I find myself always seeing what service provider will release next. I have once worked for Sprint in the corporate side and know a lot that goes on behind the curtain. Providers are shown many new and current handsets that have and have not launched in the market yet. There is a team that looks at all angles of the phone before giving a thumbs up to it. It all comes down to what the customer will buy.
SO... allow me to get to the point and question....
- Do you find yourself migrating from service provider to service provider based on what type of handset(s) they have new and existing?
- Do you sit there and joggle the pros and cons of dealing with a service provider you know you are not going to want to be with and/or deal with, but they have a handset you want (so badly)?
- Do you try to find ways out of your contract so you can switch providers just to get into that phone?
- Do you put yourself on a pay as you go plan, and just buy the phone out-right just so you are not held down to a contract?
- Are you on the look out for new mobile providers to see what they offer as for phones Vs rate plans? (Example: ting.com in the USA)
Being honest, other than Cicket, and TrackPhone in the USA... I have been on EVERY service provider (in the USA). If I could get frequent flyer miles for my mobile number, I would be PRIME GOLD ELITE by now.
Alright, your turn... what SAY YOU?
I take it for most this is too much or two hard to answer?
Hello there! I always have been on pay as you go, the reason in $, I would get a contract but don't want to be tied down for 2 years, virgin mobile dosent have many Android phones so I just wait till they come out with new ones, I'm patient , service providers to me isn't that great of a deal, as long as service is good and the price is right, service is an opinion, some people think tmobile is better and some think at&t is better, ive been on boost mobile, virgin mobile, at&t and sprint, service seemed the same to me, so I don't research and debate to see what's best, to me I think contract phone bills can be a little to over priced, but this is only my opinion
Sent from my HTC_A510c using XDA App
Android311 said:
Hello there! I always have been on pay as you go, the reason in $, I would get a contract but don't want to be tied down for 2 years, virgin mobile dosent have many Android phones so I just wait till they come out with new ones, I'm patient , service providers to me isn't that great of a deal, as long as service is good and the price is right, service is an opinion, some people think tmobile is better and some think at&t is better, ive been on boost mobile, virgin mobile, at&t and sprint, service seemed the same to me, so I don't research and debate to see what's best, to me I think contract phone bills can be a little to over priced, but this is only my opinion
Sent from my HTC_A510c using XDA App
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Thank you for the reply I agree with you. Looking at T-Mobile for example, their non-contract plans are lower cost then their normal plans. I was lost as to why this is and did not want to go into it with why this is.
ya im not sure why that is, perhaps maybe services use "pre-paid" as a marketing strategy to get new customers to try there service out and experiment how they like and feel about the company, if a customer has been on there prepaid for a while and likes them they might say hey, i like this service provider...maybe i should get a contract with them. Now that customer is with them for 2 years (or what ever the contract is). As price for pre paid and why its sometimes cheaper im not sure, im still trying to figure that out
I have gone back and forth between post paid and prepaid. As for me, the cost on prepaid is much better. However, the customer service is horrible in prepaid. I am with ATT, and recently had switched from postpaid to prepaid, then had an issue with the phone i bought on postpaid and had to pay the etf to get out of contract. Needless to say, I couldn't get any where with customer service, and had to switch back to postpaid to resolve my issue, and then back to postpaid. Why. Because i had so much into the phone. Anyway, customer service is a big difference, even between different service providers.
chrism.brunner said:
I have gone back and forth between post paid and prepaid. As for me, the cost on prepaid is much better. However, the customer service is horrible in prepaid. I am with ATT, and recently had switched from postpaid to prepaid, then had an issue with the phone i bought on postpaid and had to pay the etf to get out of contract. Needless to say, I couldn't get any where with customer service, and had to switch back to postpaid to resolve my issue, and then back to postpaid. Why. Because i had so much into the phone. Anyway, customer service is a big difference, even between different service providers.
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I agree, I have noticed that if you move into Pre-Paid service you fall into the ol' "You get what you pay for" type of deal. I have head through out the roomer mill that some companies may go 100% full automated for all pre-paid accounts. Thus, if the automation service can not fix your problem, then there is no one live that can help you. I can just think how awful that would be if you are trying to port your number over and you run in to issues.
Have any of you guys/gals noticed this? I have seen this time and time again. The quality of phone used in pre-paid Vs. that of Post-Paid. I think the core reason is that people just have issues paying 300.00 or more for a phone. They seem to love only paying 200.00 or less for a smartphone.
Even the same make and model between Pre and post... it just feels cheaper on a Pre-paid device.
Any takers on this?
I wouldn't say it feels cheaper on a prepaid device, maybe its some people mind that they feel there phone is cheap or themselves are cheap because they are on pay as you go, there is nothing wrong with prepaid...just don't have much of a phone selection, in this economy I'm sure alot of people are switching to prepaid due to they pay to much and fear if they can't pay the bills and ruin there credit
Sent from my HTC Wildfire S using xda premium
I just switched to straight talk today. $45 per month. With Att I paid $75 a months,with 500 MB. That was prepaid. So I like saving $30.
im with ATT now, i left sprint because of the prices, they've gotten higher since getting 4g (charging $10 a month per line) and with 5 lines that was to much for me, i went to tmobile next but ever single month they over charged me and then in a 3 month span charged me 4 times, so i left them and now im with ATT no problems so far. i think all carriers have great phones and everyone will find one they like from anywhere its mainly a budget issue with me
Long story short ive been with verizon for a year and change. This is the thrid time ive been charged for a phone ive shipped back to verizon. Somehow they cant find it in their wharehouse even though fedex says it was delievered. I spoke to upper mangement and they gave me a free gs3 for the troubles "lost my unlimited data" as part of the deal. I was assured i wouldnt see a charge this month and boom, there it was today. Now they reversed the device charge but im stuck with the extra $35 government surcharge. Im kinda ticked and am thinking about canceling my contrct and going to tmobile as they are cheaper and have unlimited data again. Anybody else experienced these type of problems on verizon?
Sorta seeking advice. Im fearful of ever shipping another defective device back. With sprint i could take it in locally and they would fix it or swap it out on spot.
I'm sorry to hear this. I've shipped like 20 things to Verizon literally and it's made it but I was considering tmobile too. Grab a gsm phone and rock it. But it really depends on your coverage.. Tmobile can suck like hell in some areas. They let you buy phones by adding payments to your bill every month and they work with you if you need an extension on your bill.
Verizon charged me for a whole year for a line I wasn't using because I had it suspended and not unbilled suspension. I had no clue there was two different things. And I even told the rep I had no phone for the line so please suspend it. I only found out it was on when a rep called me saying they were hitting the switch because I had another line under my social that was unpaid.
In short.. Give them a go.
Gs3
Yeah i mean i love verizons coverage but this being fearful to ship phones back when i pay for warrenty is crazy. Tmobile has good coverage here. Gonna call up verizon tomorrow and see what can be done. If nothing ill check out other carriers in a few weeks. Im just frustrated today.
fix-this! said:
Long story short ive been with verizon for a year and change. This is the thrid time ive been charged for a phone ive shipped back to verizon. Somehow they cant find it in their wharehouse even though fedex says it was delievered. I spoke to upper mangement and they gave me a free gs3 for the troubles "lost my unlimited data" as part of the deal. I was assured i wouldnt see a charge this month and boom, there it was today. Now they reversed the device charge but im stuck with the extra $35 government surcharge. Im kinda ticked and am thinking about canceling my contrct and going to tmobile as they are cheaper and have unlimited data again. Anybody else experienced these type of problems on verizon?
Sorta seeking advice. Im fearful of ever shipping another defective device back. With sprint i could take it in locally and they would fix it or swap it out on spot.
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The tax usually comes off on the next bill cycle. You don't see it right away when they refund the charge.
Sent from my SCH-I535 using Tapatalk 2
mailingtechnology said:
The tax usually comes off on the next bill cycle. You don't see it right away when they refund the charge.
Sent from my SCH-I535 using Tapatalk 2
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I know this but the point is i shouldnt see any charge for their screwup. Iet alone 3x already. I feel as im being punsihed for something that is beyond my control. Thats why im upset.
Well I moved to Verizon from T-Mobile because their coverage is godawful pretty much everywhere I ever spend any time.
x-y-no said:
Well I moved to Verizon from T-Mobile because their coverage is godawful pretty much everywhere I ever spend any time.
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Yea i left sprint after 5 years becuse of horrible service. So i wouldnt go back there. At&t is not worth it so im left with tmobile. I know they have good coverage here and a good lineup of phones. The unlimited data may be a plus too. Ive wanted to go gsm for some time now.
x-y-no said:
Well I moved to Verizon from T-Mobile because their coverage is godawful pretty much everywhere I ever spend any time.
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This. Yes, Tmobile without a doubt is much more affordable... But they do not come in comparison to Verizons service. Verizon honestly has the best coverage, but their customer service is lacking heavily compared to other carriers. Of course this is just from my personal experience...
Samsung Galaxy S3
luis86dr said:
This. Yes, Tmobile without a doubt is much more affordable... But they do not come in comparison to Verizons service. Verizon honestly has the best coverage, but their customer service is lacking heavily compared to other carriers. Of course this is just from my personal experience...
Samsung Galaxy S3
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I think customer service is lacking at all companies today. The lack of knowledge from reps throughout different companies and industries is just mind blowing. Seems like no one gets trained on the products they sell anymore. They just make stuff up and unless you educate yourself you would never know that you are being lied to most of the time from these people.
Don't know if it has to do with lots of turnover, lack of training, or companies just not caring but it really is sad when a sales guy or service guy does not know their product and the average consumer doesn't know enough to challenge what they are told.
[email protected] said:
I think customer service is lacking at all companies today. The lack of knowledge from reps throughout different companies and industries is just mind blowing. Seems like no one gets trained on the products they sell anymore. They just make stuff up and unless you educate yourself you would never know that you are being lied to most of the time from these people.
Don't know if it has to do with lots of turnover, lack of training, or companies just not caring but it really is sad when a sales guy or service guy does not know their product and the average consumer doesn't know enough to challenge what they are told.
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Very true. I don't think any training is needed when you read your responses to your customers off a computer. Most of them give very generic responses. It's funny actually.
Samsung Galaxy S3
Verizon is amazing with business customers. Above and beyond anything I dealt with when I had a tmobile business account, and Verizon does have the best coverage and the fastest speeds. What is the point of unlimited data when it doesn't work when you need it.
Sent from my Nexus 7 using Tapatalk 2
TheGeXX said:
Verizon is amazing with business customers. Above and beyond anything I dealt with when I had a tmobile business account, and Verizon does have the best coverage and the fastest speeds. What is the point of unlimited data when it doesn't work when you need it.
Sent from my Nexus 7 using Tapatalk 2
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You are the only one that posts your location. I'm in Houston and you have to be within the Samsung radio range of the towers throughout Texas. During hurricane on Tmobile if it works at your house normally 3 miles from freeway you have to go to freeway or tower to get service. If we travel in Texas my son who is on Tmobile has to use my phone. If you are more than 3 miles from any major freeway in a metro area in Texas under good weather conditions you can hang up any signal. Tmobile only rents the towers that are on the freeway in Metro areas and about every 10 miles in between. Verizon either buys or rents every tower in the state. That is the difference.
after comparing prices im certain we will give tmobile a try next month. probably get myself the note 2 and my wife a galaxy s 3.
Do they still do the loaner phone to try out the service before you sign up? Just curious...
Sent from my SCH-I535 using Tapatalk 2
TheDiabolicaL1 said:
Do they still do the loaner phone to try out the service before you sign up? Just curious...
Sent from my SCH-I535 using Tapatalk 2
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dunno, ive never heard of any such thing.
TheDiabolicaL1 said:
Do they still do the loaner phone to try out the service before you sign up? Just curious...
Sent from my SCH-I535 using Tapatalk 2
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I think they do. They have signs every were around my area to "test drive" there service. I'm thinking about switching because my wife is jealous of NY s3 and wants one now and I'm not gonna pay Verizon's crazy prices for there new share everything plan....and loss my unlimited data!
Sent from my S3 running Eclipse 2.1
I have a sweet deal on Verizon, 3 lines unlimited with 1400 minutes, plus insurance on the 3 lines, with wife's discount, we pay $165 a month. I have never had anything but great customer service, sometimes you need to call a few times to find the right rep! I would never leave Verizon, coverage cannot be beat.
I thought about TMobile but when my wife and I went into a local store they told me $150 down per line (to go towards the phone cost apparently) which gets refunded with a rebate then they wanted $20 per month for 20 months (so $400 per phone). I laughed in their face and said I'll stick with VzW where I can pay $200 for a phone and have better coverage.
You'll be sorry if you go with T-Mobile. Good luck going on any sort of vacation. Biggest regret of the carriers I've had is T-Mobile. I paid the $200 ETF and ran. Which ended up being $285 after all thee BS fees. $23 government related usage fee? Never had to pay that until I terminated. They rip you off, on top of their crap service.
Sent from my SCH-I535 using xda app-developers app
josh995 said:
You'll be sorry if you go with T-Mobile. Good luck going on any sort of vacation. Biggest regret of the carriers I've had is T-Mobile. I paid the $200 ETF and ran. Which ended up being $285 after all thee BS fees. $23 government related usage fee? Never had to pay that until I terminated. They rip you off, on top of their crap service.
Sent from my SCH-I535 using xda app-developers app
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well as ive said sprint & at&t are not an option. so unless i go prepaid what else can you do?