As you all may know, the G2X has issues. I hate the fact that it has been released with so many issues and that after 4 returns, I have not had one perfect phone. After being treated like crap with customer service about exchanging to the sensation, I wrote a well worded letter and sent it to all the big wigs at TMobile corporate figuring I would finally get the sensation for free (if they valued my service). I asked for the sensation at no charge or for them to let me out of my contract since they continue to give me a faulty phone. An exec called me today and stated that they would accept the $50 upgrade but they would do no more. She also said they would not let me out of contract. When I mentioned filing a complaint with the BBB, she said she looks into all complaints from them and that she would not be calling me back and the offer would no longer be valid!!! Now that is guts. No wonder they have been slipping in service year after year......
My question is, should I just pay the $50 for the sensation and be done with it? I really hate the G2X screen bleed and it seems like HTC will be better on updates.
Please help me make my decison.
I'd say if you can upgrade to the Sensation for $50 and be done with the headache and hassle....go for it. You can start enjoying a device, rather than weeks of being pissed.
I would say NOT to pay the 50 bucks. Check the forums there's some guy that got (I think) a free sensation and kept his G2X. File your complaint with the Better Business Bureau, document everything that T-Mobile has been saying to you. Also try to email the CEO, random officers of the company. Corporate email address are usually very, very, very, very easy to guess!
For example Robert Smith is going to be
Rsmith
R.smith
Robet.Smith
Robertsmith
@ Company dot com. Good Luck! May the force be with you! I also would not extend my contract with that $50 dollar "upgrade"
Cyberdan3 said:
As you all may know, the G2X has issues. I hate the fact that it has been released with so many issues and that after 4 returns, I have not had one perfect phone. After being treated like crap with customer service about exchanging to the sensation, I wrote a well worded letter and sent it to all the big wigs at TMobile corporate figuring I would finally get the sensation for free (if they valued my service). I asked for the sensation at no charge or for them to let me out of my contract since they continue to give me a faulty phone. Cindy Maes called me today and stated that they would accept the $50 upgrade but they would do no more. She also said they would not let me out of contract. When I mentioned filing a complaint with the BBB, she said she looks into all complaints from them and that she would not be calling me back and the offer would no longer be valid!!! Now that is guts. No wonder they have been slipping in service year after year......
My question is, should I just pay the $50 for the sensation and be done with it? I really hate the G2X screen bleed and it seems like HTC will be better on updates.
Please help me make my decison.
Click to expand...
Click to collapse
Almost makes you want to leave for Sprint lol.
I have the G2x and for the most part it's been a very good for me. Biggest issue for me is BT headaches. I'd be on a call and BT would disconnect. If the call was an hour it would drop 4-5 times. I had some other minor issues but if a phone can't be used as a phone what's the point. Anyway, the Sensation just works, right out of the box. If I were in your shoes I'd pay the $50 and be done with it.
I did send it to a bunch of corporate people at T-Mobile
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected]
These are all the big wig execs I was able to find. After getting contacted by corporate and being told to shove it, it doesn't look like I will be getting it for free.
the $50 offer is a GOOD offer. I'd take it. Its what you would have paid had you skipped the g2x in the first place. The carrier doesn't warranty the phones, the manufacturer does. They could just tell you to contact LG for any further issues.
I bought the G2X from Wirefly for $150, then got an adjustment when it went down to $100. So in reality, I would end up paying $150 for the sensation.
... and that's bad?
waaay better than most people
honestly, paying only a $50 upgrade is nothing for a better and much sturdier phone. I keep telling people that LG is actually Gold Star - the company that back in the day made crappy appliances. Now they make crappy phones. One of my relatives bought one of those phones and had trouble from day 1.
to be fair everyone does not have a crap experience, however, i hear more people complaining and taking them back. t-mo reps at t he stores, if you engage them, will tell you not to get them on the DL.
pay up and enjoy my friend.
its 50 dollars.. and your complaining? i paid 160 for mines. Be happy they are giving it to you for cheap.. everyone wants something for free now adays.
I paid $600 plus tax at Walmart so $50 isn't bad... you could always sell the Sensation on Craigslist/ebay use the money to pay the early cancellation fee and still have enough change to buy a $200 phone on another provider...
That discount is almost better than mine. They gave me one for $200, extending my contract when I wasnt even close to needing a renewal. They gave me a month free, cut prices off my data plan, added free web and text to my other two lines. I still haven't been able to sell my G2x, people don't want them no more. Its crazy.
I had a g2x and was offered a waived restocking fee of $50 for a sensation which was 199.99 with $50 rebate so $150 + tax and crud
tell you what tho. Have had zero issues with my sensation as compared to my g2x. I love the g2x also. We have yet to see the potential of the Tegra processor.
nccu_eagles said:
I paid $600 plus tax at Walmart so $50 isn't bad... you could always sell the Sensation on Craigslist/ebay use the money to pay the early cancellation fee and still have enough change to buy a $200 phone on another provider...
Click to expand...
Click to collapse
Ditto.
I got rid of my g2x for 400 and paid 600 for my sensation. worth every penny... For 50$ I'd jump art the chance.... The g2x is barely functional
Sent from my HTC Sensation 4g with extreme prejudice
dude pay the 50 bucks ad be done with it , its an LG phone so its LGs problem to fix , i think that offer is very good and considering the amount of money youve spent i dont think you have anything to gripe about , BBB would laugh at this complaint
Well I am dealing with almost the same issue except they wont even allow me to pay an extra fee to upgrade to the sensation. And this was an exeutive customer relations rep. He started by lying to me saying the is now way to trade out my g2x for a sensation. Then when I told them I know about system overrides he changed his story to he will not authorize a system override. He said that he can but he wont
Sent from my LG-P999 using XDA App
Cyberdan3 said:
As you all may know, the G2X has issues. I hate the fact that it has been released with so many issues and that after 4 returns, I have not had one perfect phone. After being treated like crap with customer service about exchanging to the sensation, I wrote a well worded letter and sent it to all the big wigs at TMobile corporate figuring I would finally get the sensation for free (if they valued my service). I asked for the sensation at no charge or for them to let me out of my contract since they continue to give me a faulty phone. Cindy Maes called me today and stated that they would accept the $50 upgrade but they would do no more. She also said they would not let me out of contract. When I mentioned filing a complaint with the BBB, she said she looks into all complaints from them and that she would not be calling me back and the offer would no longer be valid!!! Now that is guts. No wonder they have been slipping in service year after year......
My question is, should I just pay the $50 for the sensation and be done with it? I really hate the G2X screen bleed and it seems like HTC will be better on updates.
Please help me make my decison.
Click to expand...
Click to collapse
Dude is it worth $50 to end the frustration? The device is $50 more expensive than the G2x anyway...so they are taking the device back and asking for the difference.
Its a wash....take it and run....and remember....there's no place like home....
Take it man. $150 in total is basically what they are offering online for new customers.
I wish would have offered me this deal
Sent from my LG-P999 using XDA App
Nobody is special. Its a restocking fee of 50 dollars within the 14 day trial period. I would have to pay it too but i decided to keep the sensation.
Sent from my HTC Sensation 4G using XDA Premium App
Related
Friend just emailed me....the Captivate is now just 1 cent. Not a bad deal, eh?
http://tinyurl.com/2a9d8az
This is Amazon, much like WireFly,LetsTak and any other reseller they can price the phone at whatever price theyd like since they make comission off the monthly plans more so than the actual hardware. Theyll take a big hit ($200-$300) on the phone in order to make it back up with the plan.
BTW this is for new contracts only via Amazon, renewals are still $99 and Family is $149.
I just ordered one from Amazon for a penny. So long Sprint and so long samsung moment (blech)
I ordered mine from Amazon along with 3 other phones on a new family plan with 1400 minutes. Total cost after shipping: $.04.
makes me feel I made a mistake getting the phone in the first place. Good thing I like the phone.
Sent from my SAMSUNG-SGH-I897 using XDA App
iamamp3pimp said:
makes me feel I made a mistake getting the phone in the first place. Good thing I like the phone.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
Why would you feel like you made a mistake getting the phone if you like it just b/c the price went down? Hell, I paid $175 for mine (Family plan upgrade-secondary line) and I'm still happy with my purchase. I agree that it is annoying to see them offer such good deals for new users and screw over "loyal" customers though...
AT&T charged me $100, they gave me the $100 discount for being a loyal customer. Funny thing is i joined when the iPhone 3G came out.
I tried to get my wife to get it for 1 cent but she insists on getting the EVO, loyal yo sprint.
Sent from my SAMSUNG-SGH-I897 using XDA App
logicrulez said:
AT&T charged me $100, they gave me the $100 discount for being a loyal customer. Funny thing is i joined when the iPhone 3G came out.
I tried to get my wife to get it for 1 cent but she insists on getting the EVO, loyal yo sprint.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
Loyal enough to pay 240 dollars more over the length of her contract? I've been with Sprint for 5 years and I'm not THAT loyal to them
wildkarrde21 said:
Why would you feel like you made a mistake getting the phone if you like it just b/c the price went down? Hell, I paid $175 for mine (Family plan upgrade-secondary line) and I'm still happy with my purchase. I agree that it is annoying to see them offer such good deals for new users and screw over "loyal" customers though...
Click to expand...
Click to collapse
To be fair Amazon's a dealer like Wirefly. They make nothing on the sale of phones but get paid on selling the contracts. The Captivate is 99 dollars if you are renewing or adding a line on Amazon. Still a better deal than anywhere else. As a NEW AT&T customer I would have spent $199 on the phone at the AT&T store. I was all about to buy a Vibrant yesterday for 70 bucks on Amazon when I found the penny deal on the Captivate. So here I am.
Difference is, when you buy it from the AT&T store, they cover your warranty for the year - and their warranty is great.
If you buy it anywhere else, you have to deal with Samsung directly unless you get lucky and AT&T ships you a replacement regardless.
wildkarrde21 said:
Why would you feel like you made a mistake getting the phone if you like it just b/c the price went down? Hell, I paid $175 for mine (Family plan upgrade-secondary line) and I'm still happy with my purchase. I agree that it is annoying to see them offer such good deals for new users and screw over "loyal" customers though...
Click to expand...
Click to collapse
Not so much a mistake, I am happy with my purchase. It's just the price that we pay to get the best in tech before everyone else.
I've never done that before, and used to tout that my motorola karma was pretty much the same thing as a smartphone.
Obviously I had no clue what I was talking about.
qwertyaas said:
Difference is, when you buy it from the AT&T store, they cover your warranty for the year - and their warranty is great.
If you buy it anywhere else, you have to deal with Samsung directly unless you get lucky and AT&T ships you a replacement regardless.
Click to expand...
Click to collapse
Now THAT I dodn't know. Guess I'll be adding insurance.
gunnyman said:
Now THAT I dodn't know. Guess I'll be adding insurance.
Click to expand...
Click to collapse
It's what I was told from AT&T and when I spoke to Letstalk, Wifefly and so on. But FWIW, people have stated that they just called AT&T and they sent them a replacement - but that could just be a YMMV. I would try to verify as well before you add insurance in case you don't need to.
But for $.01, I'm jealous!
Amazon has such a great rep that I doubt they'd have entered the Wireless sales business without some assurances from carriers. Wirefly has a shady rep from what I was able to google.
i paid full retail cause i wasnt up for upgrade... and thats for two phones too.. -_-. bye 1000
The thing many of you guys are not realizing is that this price and other similar deals are for completely new accounts only. Upgrades or even new family plan lines will bump up the price to $100-150. Under the circumstances most of the people I know who paid for Captivates, they wouldn't have saved any more money if they had waited, as everyone I know who has a Captivate was already an AT&T customer.
And quite frankly, while the Captivate is a great phone, it's not worth putting up with AT&T over if you're on a good carrier, especially since there is/will be a Galaxy S for all major carriers.
Sent from my SAMSUNG-SGH-I897 using XDA App
JPS81 said:
The thing many of you guys are not realizing is that this price and other similar deals are for completely new accounts only. Upgrades or even new family plan lines will bump up the price to $100-150. Under the circumstances most of the people I know who paid for Captivates, they wouldn't have saved any more money if they had waited, as everyone I know who has a Captivate was already an AT&T customer.
And quite frankly, while the Captivate is a great phone, it's not worth putting up with AT&T over if you're on a good carrier, especially since there is/will be a Galaxy S for all major carriers.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
This man speaks the truth. Listen to his words. And get him a beer!
gunnyman said:
Amazon has such a great rep that I doubt they'd have entered the Wireless sales business without some assurances from carriers. Wirefly has a shady rep from what I was able to google.
Click to expand...
Click to collapse
True, but reading through Amazons policy, they only support the phone for 30 days - as do all online retailers besides AT&T itself (they have a full year). Other online retailers pass the warranty to Samsung. But for the period Amazon does cover it - they have great customer service.
I'm not saying that's bad as I never dealt with Samsung for warranty purposes. I just know that AT&T deals with warranty issues very well. But regardless, $.01 for this phone is an amazing deal. The chance of needing a replacement post-30 days might not even occur for you - and if it does - you can always try AT&T for replacement.
Hi everyone....
So for ****s and giggles I called the local T-Mobile store here in Portland, OR to see if they had Sensations in stock and to to see what it would cost to exchange.
They told me there would be a $75 restocking fee.....???
Yowzer!
Curious what anyone else has had to pay regarding a restocking fee. The other threads about this subject here on XDA seem to be no where near that price....$10...$30 etc.
Is that normal for TMo??
Thanks!
30..... thats high bro lol probably because so many are going back for exchanges
50
Hoggles said:
Hi everyone....
So for ****s and giggles I called the local T-Mobile store here in Portland, OR to see if they had Sensations in stock and to to see what it would cost to exchange.
They told me there would be a $75 restocking fee.....???
Yowzer!
Curious what anyone else has had to pay regarding a restocking fee. The other threads about this subject here on XDA seem to be no where near that price....$10...$30 etc.
Is that normal for TMo??
Thanks!
Click to expand...
Click to collapse
I heard they upped it to 50 i think they are smoking the the mowi wowie with a little labrador in it. and trying to pocket 25 for his store.
HAHAHAHA.....
Why does it have to be this way....
Customer Care says..."it's a $50 restock on smartphones. Tablets are $75".
TMobile Store says, "whoops".... reluctantly.
I say I want to exchange my G2X for either another G2X with no bleed or a Sensation...Customer Service says...."Sure! Screen Bleed = defective device.... Restocking fee is waived on a defective devices".
I say great!! Thank you so much!!
TMobile Store says...."Yeah! We got both devices in stock....come and down!" "Oh, there will still be a restocking fee though. Sorry. You have to call Customer Care and have them put in the notes that it's been waived."
Customer Care says...."it's now in the notes. Fee waived. Sorry for the trouble, have a nice day."
Why so difficult. Get on the same page you idiots....
T-Mobile upped the price because of all the people that were getting the phones to just try them and return them. It happens a lot at my store. T-Mobile loses a lot of money from ppl doing this. If something is wrong you are not charged anything for a return. non smart phones are $25, Smart phones are $50, Tablets are $75. I do like this as I hate seeing people just buying phones to try them and nothing more. If you buy a phone you buy it because you want it. If you want to return it for no reason or because something new comes out deal with the restocking fee. You should of looked into the device more before you bought it. Also every rep in my Store tells ppl about the restocking fee before they sign the contract renewal and if you don't like it don't buy the phone then. I do the research on a phone before i buy it so i know if i am returning it, it is because something is wrong with it.
You that doesn't always work. I researched my phone for 3weeks
Did not consider any LG. Settled on a Droid X2. Spent a hour in the store. Got home tried it for 3 hours....hated it. Returned it...
Went to tmo to look at a sensation...and saw a g2x...end of story.
So even with research, it cost me $35
@Alodar1
From my G2x using yhe XDA Premium app
T-Mobile upped the price because of all the people that were getting the phones to just try them and return them. It happens a lot at my store. T-Mobile loses a lot of money from ppl doing this. If something is wrong you are not charged anything for a return. non smart phones are $25, Smart phones are $50, Tablets are $75. I do like this as I hate seeing people just buying phones to try them and nothing more. If you buy a phone you buy it because you want it. If you want to return it for no reason or because something new comes out deal with the restocking fee. You should of looked into the device more before you bought it. Also every rep in my Store tells ppl about the restocking fee before they sign the contract renewal and if you don't like it don't buy the phone then. I do the research on a phone before i buy it so i know if i am returning it, it is because something is wrong with it.
Click to expand...
Click to collapse
I disagree, I did plenty of research before buying this pile of poo. I played with it several times before I bought it.
When the threads started popping up about reboots I thought you guys were crazy and just got bad phones. Two weeks ago my phone reset while making a call. I blew it off as a fluke. Since then it happens on average every other day with some days worse than others. Still since then my GPS takes 10-15 minutes to find me. I paid cash for this crap from the dealer and would like them to work harder to get an update asap.
My remorse period ended before two weeks ago.
So should I have seen this coming?
Sent from my LG-P999 using XDA Premium App
You can't properly see how good or bad a device is until you use it for a few days. These restocking fees are bull****. They should let you do one for free. After that than charge 50 bucks.
G2x with CM7 and faux .18 kernel. [email protected] 5091 quadrant.
Hoggles said:
Hi everyone....
So for ****s and giggles I called the local T-Mobile store here in Portland, OR to see if they had Sensations in stock and to to see what it would cost to exchange.
They told me there would be a $75 restocking fee.....???
Yowzer!
Curious what anyone else has had to pay regarding a restocking fee. The other threads about this subject here on XDA seem to be no where near that price....$10...$30 etc.
Is that normal for TMo??
Thanks!
Click to expand...
Click to collapse
FYI T-mobile instituted an exchange program that many are not aware of you since its pretty new. has to be a WORKING SMARTPHONE but the trade it towards a new phone is 150-300 depending on the your trade in and what they can do with it. might be something to consider. i got this info from one of those screenshots of a tmobile email/newsletter picture i saw online a few weeks ago. many reps aren't aware of it yet because no one seems to have tried out this new policy. google for a bit and you'll find it. i think it was a Tmonews.com
on the restocking fee... thats ****in bogus bud. no way should they be saying that. seems way to high. 25 or 35 bucks i understand for brand new devices being returned (and they raised the G2x price another $50 anyways so there's some resale $ for them). i find you can always talk them down. one way or another. in fact i have a brand new htc sensation 4g coming to my house in 3 days, for FREE, rush delivered FREE, and i don't have to give them my g2x. i get to keep it. guess they don't want them back cuz i an arranged previously with 2 reps to echange it but then today they said "nah its cool. just keep the G2x as well" *****en.........
My gf and I just signed up for Tmobile on Sat evening got a great deal on the data plan with the sale they were having for Fathers day with Free Data for a year. We both have Sprint now and I have the EVO 4g and she has the Epic 4g (She's on her 4th one nothing but problems with them and Im on the original EVO from launch day last year) We both will be paying ETF if we like T-Mobile and there coverage. I was just wondering what does everyone think of the Senstaion and what phone you upgraded from? How is T-mobiles customer service? I can't wait till our phones get here we ordered them over the phone on whim when I called to ask about pricing we have 30 days to see how we enjoy the phones and the service. I am currently running Sense 3.0 on my EVO but I know it is not as snappy as the Sensation (since that phone is a beast!!) I am like a kid waiting for Santa to bring my new Toy lol!!
Royvin said:
My gf and I just signed up for Tmobile on Sat evening got a great deal on the data plan with the sale they were having for Fathers day with Free Data for a year. We both have Sprint now and I have the EVO 4g and she has the Epic 4g (She's on her 4th one nothing but problems with them and Im on the original EVO from launch day last year) We both will be paying ETF if we like T-Mobile and there coverage. I was just wondering what does everyone think of the Senstaion and what phone you upgraded from? How is T-mobiles customer service? I can't wait till our phones get here we ordered them over the phone on whim when I called to ask about pricing we have 30 days to see how we enjoy the phones and the service. I am currently running Sense 3.0 on my EVO but I know it is not as snappy as the Sensation (since that phone is a beast!!) I am like a kid waiting for Santa to bring my new Toy lol!!
Click to expand...
Click to collapse
Hope you like the phones because if you don't you will be paying a $75 restocking fee on each one The phone is nice...coverage is good in my area...and customer service is the worse compaired to the other Big Three IMO. But if you don't have problems with your phone or service then you don't have to deal with that part of the company. T-Mobile has the best pricing compared to Sprint, Verizon, and ATT. Just weigh the pros and cons. I personally have issues with all the Wireless Carriers...at the end of the day what matters the most for me is price. That is why I am on T-Mobile. I would go Metro PCS if they had a phone worth a damn. I almost ported my TouchPro2 CDMA over a few years back.
Anyways...the hardware is great and glad I own the phone. Just wish I could start hacking it.
-CMY
cmylxgo said:
Hope you like the phones because if you don't you will be paying a $75 restocking fee on each one The phone is nice...coverage is good in my area...and customer service is the worse compaired to the other Big Three IMO. But if you don't have problems with your phone or service then you don't have to deal with that part of the company. T-Mobile has the best pricing compared to Sprint, Verizon, and ATT. Just weigh the pros and cons. I personally have issues with all the Wireless Carriers...at the end of the day what matters the most for me is price. That is why I am on T-Mobile. I would go Metro PCS if they had a phone worth a damn. I almost ported my TouchPro2 CDMA over a few years back.
Anyways...the hardware is great and glad I own the phone. Just wish I could start hacking it.
-CMY
Click to expand...
Click to collapse
you and a whole lot of folks that are following your work from the hd2 my friend. . I am reading too many complaints about the lag and Sense optimizations. Therefore, I am waiting until the bootloader is unlocked so you can have a crack at it. cheers.
cmylxgo said:
Hope you like the phones because if you don't you will be paying a $75 restocking fee on each one The phone is nice...coverage is good in my area...and customer service is the worse compaired to the other Big Three IMO. But if you don't have problems with your phone or service then you don't have to deal with that part of the company. T-Mobile has the best pricing compared to Sprint, Verizon, and ATT. Just weigh the pros and cons. I personally have issues with all the Wireless Carriers...at the end of the day what matters the most for me is price. That is why I am on T-Mobile. I would go Metro PCS if they had a phone worth a damn. I almost ported my TouchPro2 CDMA over a few years back.
Anyways...the hardware is great and glad I own the phone. Just wish I could start hacking it.
-CMY
Click to expand...
Click to collapse
Great thanks for the info CMY. I was not aware of the 75 dollar restocking fee I hope that we don't have to pay that if we aren't happy with the phone or service. I know if we do decide to stay with Sprint I'll be getting the Evo 3d. Probably will never use the 3d portion of it lol I just want a powerful phone lol.
Sent from my PC36100 using XDA Premium App
Its $50 restocking fee for smartphones, $75 for tablets/laptops.
I went to Sprint for a week out here in San Diego and I had the Evo (rooted), and I honestly liked my HD2 on Android better. Sprint's 4G network is a joke (very spotty and slow out here at least), and the Evo was very laggy and slow to me. I left Sprint because they promised to save us money, but when I got my first bill it was more than what I was paying with TMO?! The Sprint sales guy lied to us about some bull**** fees, so we refunded eveything within like 5 days. I called TMO and renegotiated my plan and got them to save me $100 a month to come back, that's how good they are. I am so glad to be back with TMO, glad to be back on a super reliable (always on) 4G network, a very affordable unlimited data plan, and the Sensation is hands down the best phone I have ever used. Talk about powerful! TMO's customer service is also best in class for sure. My wife and I will never leave TMO again, unless of course the big AT&T ruins that for us.
Sent from my HTC Sensation 4G on T-Mobile USA using XDA App
Restocking fee? That's strange. I got the G2x on launch day and returned it within the 14 day window (not 30 days here). I was only charged ~$40 for the prorated plan usage and activation fee (I think). This was at a retail store.
caliber177 said:
Its $50 restocking fee for smartphones, $75 for tablets/laptops.
Click to expand...
Click to collapse
So even if we are not happy with the T-Mobile service and don't want to keep it we still have to pay a $50 dollar restocking fee for each phone? Wow that seems a bit harsh if true.
Royvin said:
So even if we are not happy with the T-Mobile service and don't want to keep it we still have to pay a $50 dollar restocking fee for each phone? Wow that seems a bit harsh if true.
Click to expand...
Click to collapse
Restocking fee used to be $10 a week or so ago. I was under the impression that it was going to $50 not $75. But again...I've had the worse customer support experience ever with T-Mobile...so I am not surprised I was given false information.
-CMY
cmylxgo said:
Restocking fee used to be $10 a week or so ago. I was under the impression that it was going to $50 not $75. But again...I've had the worse customer support experience ever with T-Mobile...so I am not surprised I was given false information.
-CMY
Click to expand...
Click to collapse
The way the manager told me at the store was it just changed here recently---
it all depends on your issue. if you call them about an issue that everybody is having they will least likely help you. CMY you seem like the person who would ask them an impossible question or request just becuase you know much more than them about phones. That is my opinion on your situation, take no more than a grain of salt to that since it is merely a small opinion.
I talked with TMO and they said the restocking fee is to pay the people working in the warehouses and processing procedures. and its also incentive to keep your phones. and not all TMO stores make you pay the restocking fee. I bought my g2x from a TMO store 3 miles away and went through 3 of them and paid nothing. but bought my sensation 5 miles away and they said it is a 50 dollar restocking fee. Im taking my sensation back due to software bugs im experiencing like restarting. I talked with TMO on the phone and they also said it is to prevent people from trying all the phones for free like to make money off them doing reviews and such. Becuase when they give you a new phone they cant sell the old one you gave them as new anymore but as a refurb which nobody wants.
IF YOU MUST return the sensation on the phone and there is a problem with it you will be forced to be shipped a refurb instead of a new one.
I ordered the HTC Sensation on Saturday from the company and they told me I had 20 days to return it. They told me there was no restocking fee during this period. My only cost would be the pro-rated usage of the monthly plan.
However, the stores are now using $50 restock fee and I was told the stores are individually owned and can set some of their own policies. The stores also have a 14 day return period, so that is another difference from the company.
cmylxgo said:
Hope you like the phones because if you don't you will be paying a $75 restocking fee on each one The phone is nice...coverage is good in my area...and customer service is the worse compaired to the other Big Three IMO. But if you don't have problems with your phone or service then you don't have to deal with that part of the company. T-Mobile has the best pricing compared to Sprint, Verizon, and ATT. Just weigh the pros and cons. I personally have issues with all the Wireless Carriers...at the end of the day what matters the most for me is price. That is why I am on T-Mobile. I would go Metro PCS if they had a phone worth a damn. I almost ported my TouchPro2 CDMA over a few years back.
Anyways...the hardware is great and glad I own the phone. Just wish I could start hacking it.
-CMY
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Click to collapse
I don't know what happened to you, but I love (and so do others) T-Mobiles customer service. Any time I call, I get an American representative whom I can understand excellently, that is awesome in assisting me with what I need.
the re-stocking fee of $50 only applies if you do not like the phone and want to exchange the phone to something else...
for example: you originally got sensation 4g and decided to change ur mind and get the g2x. but if there is software bug or the phone is having some issue and just exchanging it for the same phone due to software/hardware issues there is no re-stocking fee.
But back to the topic...tmobile has pretty good service almost everywhere now a lot better than before, as for customer care they are very good, my friend who use to have tmobile and switch to sprint because of the evo now hates sprint...bad coverage, poor 4G speeds (we went out to dinner one night and he was very surprise there was 4g there lol), and pays a lot more than tmobile.
I purchased my G2X 4/19 through the retentions department and never exchanged yet. It's been fairly good to me so far other than the internet dns issues. I have been waiting around for the updates to come but who knows when that will come. I am now experiencing random reboots and phone getting hot in my pocket for no reason. I want to call in report the issues to tmobile for an exchange but really would hate to receive a refurb device and only to receive a worse device than I have.
I know the website has been showing out of stock for the last month but does TMobile have devices readily available for exchanges or are those also out of stock? I'm trying to figure out if I could somehow use this in my favor if I can ask them if I could have a sensation instead?
I have been lied to so many times by different reps. One says they can give ne the galaxy s 4g for free (which I don't want). The other says I could pay $50 to get the sensation. I said no to that. The next Rep stated there are no offers other than exchanging for the same thing. I am on my fourth G2X and it is getting rediculous. I emailed a long letter to a bunch of the corporate execs about this unacceptable and incobsistent service. We will see what happens. Their whole thing is that the g2x msrp is $499 whereas the sensation is $549. They say the sensation is a more expensive phone and you have to pay to "upgrade", even though it is the only comparable replacement at this point.
Sent from my LG-P999 using XDA App
Cyberdan3 said:
I have been lied to so many times by different reps. One says they can give ne the galaxy s 4g for free (which I don't want). The other says I could pay $50 to get the sensation. I said no to that. The next Rep stated there are no offers other than exchanging for the same thing. I am on my fourth G2X and it is getting rediculous. I emailed a long letter to a bunch of the corporate execs about this unacceptable and incobsistent service. We will see what happens. Their whole thing is that the g2x msrp is $499 whereas the sensation is $549. They say the sensation is a more expensive phone and you have to pay to "upgrade", even though it is the only comparable replacement at this point.
Sent from my LG-P999 using XDA App
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Click to collapse
Then pay the $50 and get the Sensation. If the Sensation is $50 more then it is $50 more. If you walked into a Tmobile store right now, they wouldn't sell you a Sensation for $500.
Basically they are giving you a refund of $500 to put toward another phone. That is pretty generous.
If the OP hasn't had any problems then I'm going to assume he hasn't called in any replacements. They typically don't offer other models until they've shipped out 3 replacements (the 4th offering a different make/model). I think the OP is asking whether they still have refurbs to send out... which I think they still do. So you'd probably have to go through the whole replacement process for a while, which isn't cool just to get a different phone.
I had a replacement shipped to me once and it had horrible backlight bleeding. I called and told them it was defective and shipped it back. My original phone I bricked but revived, thankfully.
All in all, I would call and ask and see what they say. If they send you a refurb, send it back it is worse off.
The only way your going to get a even replacement is getting a rep who actually knows about phones and is willing to get a supervisor override.
Sent from my HTC Sensation 4G using XDA App
how
how do i get the supervisor override done?
randyp007 said:
how do i get the supervisor override done?
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I wouldn't even know how to go about asking for one. I was just lucky enough to find a rep that was understanding. He put me on hold, talked to a supervisor and then put me on hold again while he went to his supervisors computer to do the override.
Did you had your phone running stock all this time?
Sent from my G2x
If I got my phone off CL am I SOL when it comes to an exchange?
i am wondering as the guy above me ^_^
i love my g2x, but the sensation is quite something
Horsey said:
If I got my phone off CL am I SOL when it comes to an exchange?
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WHat is CL? If you meant off contract then no your not SOL. I got my G2X off contract as well and I am still off contract even though I got a free Sensation and keep my G2X.
Craigslist he means.
Sent from my LG-P999 using XDA App
My phone has been stock this whole time besides a few apps here and there. I was getting bad battery life at first but did a restore which seemed to fix the issue. At this point i don't think im going to call in to get a replacement i think my phone is going to br one of the more reliable ones out there until the updates. Thanks guys for the input
Sent from my LG-P999 using XDA App
if the update comes out and these problem still exists, then LG & Tmobile will really hear from the customers. They better be ready for the bad press/back lash
After being treated like crap with customer service, I wrote a well worded letter and sent it to all the big wigs at TMobile corporate figuring I would finally get the sensation for free (if they valued my service). I asked for the sensation at no charge or for them to let me out of my contract since they continue to give me a faulty phone. Cindy Maes called me today and stated that they would accept the $50 upgrade but they would do no more. She also said they would not let me out of contract. When I mentioned filing a complaint with the BBB, she said she looks into all complaints from them and that she would not be calling me back and the offer would no longer be valid!!! Now that is guts. No wonder they have been slipping in service year after year......
Should I just pay the $50 for the sensation?
Cyberdan3 said:
After being treated like crap with customer service, I wrote a well worded letter and sent it to all the big wigs at TMobile corporate figuring I would finally get the sensation for free (if they valued my service). I asked for the sensation at no charge or for them to let me out of my contract since they continue to give me a faulty phone. Cindy Maes called me today and stated that they would accept the $50 upgrade but they would do no more. She also said they would not let me out of contract. When I mentioned filing a complaint with the BBB, she said she looks into all complaints from them and that she would not be calling me back and the offer would no longer be valid!!! Now that is guts. No wonder they have been slipping in service year after year......
Should I just pay the $50 for the sensation?
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Click to collapse
is the problem just light bleed or are you having freezing/reboot problems...just a fair warning the sensation is without it's faults also. You are most likely to get dust under the screen due to poor manufacturing. My wife has the same issue with her MT4G but it doesn't bother her like it would me. Just don't be surprised if you run into issues with the sensation.
tq745 said:
is the problem just light bleed or are you having freezing/reboot problems...just a fair warning the sensation is without it's faults also. You are most likely to get dust under the screen due to poor manufacturing. My wife has the same issue with her MT4G but it doesn't bother her like it would me. Just don't be surprised if you run into issues with the sensation.
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I think all these manufacturers need a lesson in QC/QA, or at least fire the staff they currently have and get a new one. It's seems commonplace that all Android devices are not created equal. I will say this much about the iPoop, that if one person has the death grip issues all 20 million of their devices do.
Cyberdan3 said:
After being treated like crap with customer service, I wrote a well worded letter and sent it to all the big wigs at TMobile corporate figuring I would finally get the sensation for free (if they valued my service). I asked for the sensation at no charge or for them to let me out of my contract since they continue to give me a faulty phone. Cindy Maes called me today and stated that they would accept the $50 upgrade but they would do no more. She also said they would not let me out of contract. When I mentioned filing a complaint with the BBB, she said she looks into all complaints from them and that she would not be calling me back and the offer would no longer be valid!!! Now that is guts. No wonder they have been slipping in service year after year......
Should I just pay the $50 for the sensation?
Click to expand...
Click to collapse
Well writing a "well worded" letter to corporate doesn't guarantee you anything especially if its demanding. Getting a $500 phone for $50 is a good deal and you should have jumped on it- assuming they let you keep the g2x also.
They said I would have to send back the G2X............
At this point is so freaking hard to judge which phome to keep since both seem to have issues.
What makes me want to keep my G2x is the unlock bootloader and the Tegra 2 plus the super snappy interface.
Where I start thinking if I should get the Sensation over the G2x is that the G2x haven't been in their website for over a month and this delayed updates making LG and T-Mobile look very very unreliable.
I will be starting a business and I need a reliable phone that will be supported.
Anyway, any thoughts?
Sent from my G2x
moshe22 said:
At this point is so freaking hard to judge which phome to keep since both seem to have issues.
What makes me want to keep my G2x is the unlock bootloader and the Tegra 2 plus the super snappy interface.
Where I start thinking if I should get the Sensation over the G2x is that the G2x haven't been in their website for over a month and this delayed updates making LG and T-Mobile look very very unreliable.
I will be starting a business and I need a reliable phone that will be supported.
Anyway, any thoughts?
Sent from my G2x
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Yea, here is my thought. If your starting a business then get the Sensation. It's a better business phone. Keep the G2X if you want a better play phone.
Not sure I agree with the charge but welcome to the true cost of the phones, without carrier subsidy, like the rest of the world does.
Sent from my LG-P999 using Tapatalk
wtf is the point of carrier subsidy, contracts, etc if they are gonna rape me for bull**** like these charges??
Is this for the mytouch or the g2x?
Sent from my LG-P999 using xda premium
Americans, for the most part, have absolutely no idea how money works and will happily pay huge monthly fees if it means a cheap piece of hardware.
A friend of mine told me flat out he will never pay more than a hundred dollars for a phone and yet gladly pays $90 per month. He, and millions of others, cannot fathom budgeting beyond a single month.
Sent from my Nexus Prime using XDA Ultimate App
I went through this same bull**** last week. I got my bill and saw that charge and called. I thought it was mislabeled shipping charges since the lady in the chat asked me if we wanted expedited shipping for the G2x for $20 or not and we declined. Sadly it was for replacing the phone. I even stated that I was clearly under warranty and thought the charge was inappropriate and that not even AT&T, my previous carrier up until 6 months ago, ever charged me for replacing phones under warranty. All to no avail, they don't really care.
I switched to T-Mo for the promise of excellent customer care and ever since moving to T-Mo and the G2x I haven't seen anything like that fabled customer care I've heard about.
I received two $20.00 charges and a $5.00 charge on my bill. It's complete bull. The phone was less than a month old!
So did they guy who swapped out ten phones under warranty pay $200.00 in these charges? LMFAO.
Kinda strange it says one time service charge then there are two charges of twenty bucks.
That sucks,
Doug
Samsung Admire (MetroPCS)
well now i'm praying that my g2x is relatively bug free.... before the g2x i had the g1 and i've been through six of those phones. i've never ever had to pay a warranty fee, it must be new?
sux, I hope you guys don't pay for insurance too.
These things come with a 1 year manufacturer warranty.
If you didn't know that, I hope you will remember it and stop paying T-mobile(or any carrier) for bull****.
Pretty much any electronic device you buy has a 1 year manufacturers warranty.
So don't waste your money.
If you don't believe me, read your manuals!
well then what's the difference between asking for a replacement and getting it free as opposed to asking for a replacement and having to pay for it? i don't understand where these charges are coming from all of a sudden since i've never had to pay them before
tackleberry said:
wtf is the point of carrier subsidy, contracts, etc if they are gonna rape me for bull**** like these charges??
Click to expand...
Click to collapse
You pay 150 for a phone vice 500.
Sent from my LG-P999 using Tapatalk
it was for the mytouch. my G2x knock on wood is perfect (well, as perfect as CM7 can be i guess)
sadly, 3 hours of phone calls netted me nothing. i got phucked.
that insurance they keep pimping to me is also bull****. i dropped that after the first month when i learned that the rep lied out of his ass to sell me that **** in the store, and i made sure i got my money back for that. i got my 40 bucks back too as i refused to pay that fee.
of course the one rep that found the proper notations of some sort (or claimed to have seen it) i dropped the call or i got disconnected!!!! arrgh thats when the 10 phone calls in a row started trying to get an american rep!
oh yea, and that new IVR system they have now is really ****ty! want a rep, just say tech support, and it takes you to a regular care rep anyways so just ask for tech support when the dumb ***** asks you why you are calling. i had to call back 4 times just because that stupid computer slut kept cutting me off and hanging up on me when i asked for a human to speak to. they are really gearing up to lose that "top customer service/satisfaction" slot they supposedly hold.
third exchange, they offered me a mt4g slide as a replacement...cool, i said go for it ill take that deal. they sent me a mt4g like i have already. i called them on it today, saying hey you sent me the wrong device. they have no records of me getting a mt4g slide. they offered me a samsung galaxy 4g. i said no thanks, i was told i was getting a slide.
oh and 3 hours of calls was me waiting on hold to get an american rep, since tmo wants to outsource more often now!
i noticed this tho, if you get the option to have them call you back instead of waiting on hold, 1...dont do it because you wont get that call back, and 2....thats an american rep you will be waiting for on hold...all the times i got a out of country rep i never got the option to get the hold call back.
problem is, if you pay full retail you still need a contract unless you go prepaid. you go prepaid, you are treated like a third world hoodrat compared to a postpaid customer, who is treated like a second class citizen at best. so no matter what you get phucked where the sun dont shine regardless of what you do!
whatever, she is due for an upgrade in november anyway, so regardless ill get her a better phone no matter what. it would have been nice tho to get a 4g slide as it would have been worth more on fleabay down the road. ill sign my monkey contract to stick with their retarded collective asses and eventually pay $200 bucks to cancel, as ill get that money back by selling the device on ebay anyways so no major real loss here. i refuse to go to sprint, and verizon is expensive....ug i should have kept verizon from the get go.
---------- Post added at 04:50 AM ---------- Previous post was at 04:47 AM ----------
herzzreh said:
You pay 150 for a phone vice 500.
Sent from my LG-P999 using Tapatalk
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i know that, i was being sarcastic
what does this mean.
LordButtersI said:
Americans, for the most part, have absolutely no idea how money works and will happily pay huge monthly fees if it means a cheap piece of hardware.
A friend of mine told me flat out he will never pay more than a hundred dollars for a phone and yet gladly pays $90 per month. He, and millions of others, cannot fathom budgeting beyond a single month.
Sent from my Nexus Prime using XDA Ultimate App
Click to expand...
Click to collapse
please explain what this means. although tmobile does have a cheaper rate if you dont buy the phone outright(not really even sure its cheaper unless you want the lowest service available) i know verizon doesnt dont believe att does either dont know about sprint.
but we dont have a choice but to pay for the service we need whatever they charge. we do have the ability to stand up and not pay money for fixes for phones sold broken. and i never paid a dime for my 2 replacements. nor would i.
Your post is not only insulting , it also makes no sense and has nothing to do with the thread. !!!!!!!!!!!!!
i think what he means is that americans only see half the cost. when they see a full retail cost of a phone at $500 bones, and can pay 1/5th of that or even less they think they got a deal but when you see all the fees and extra bull**** they silently tack on to your bill, we dont care because the phone which is the cool thing to have does tons of fart apps and the bill dont matter anymore.
Actually, TMO will give you a cheaper rate if you own the outright. They have what they call Value + which has lower rates I think.
If you have insurance on your phone they will only charge you 5 bucks and will overnight you a replacement. I also agree that the $20 charge is complete bs and I'm a Tmo employee lol.
eagle1967 said:
please explain what this means. although tmobile does have a cheaper rate if you dont buy the phone outright(not really even sure its cheaper unless you want the lowest service available) i know verizon doesnt dont believe att does either dont know about sprint.
but we dont have a choice but to pay for the service we need whatever they charge. we do have the ability to stand up and not pay money for fixes for phones sold broken. and i never paid a dime for my 2 replacements. nor would i.
Your post is not only insulting , it also makes no sense and has nothing to do with the thread. !!!!!!!!!!!!!
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Actually his post makes perfect sense. Problem is that T-Mobile is the only choice if you do want to make any use of high upfront cost/lower cost in the long-run vs little up-front cost/much high cost in the long-run that our society is prone for.
As for the plan not being cheaper... not so sure.
My regular plan:
120*24=2880
250 for two phones.
Total over the life of a contract: 3130.00
My value plan:
650 for two phones (100 for G2x, 150 for the Galaxy, plus 400 "conversion fee")
80*24=1920
Total over the life of a contract: 2570.00
Difference: 560
How's it not cheaper?
hukkguai said:
If you have insurance on your phone they will only charge you 5 bucks and will overnight you a replacement. I also agree that the $20 charge is complete bs and I'm a Tmo employee lol.
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does this include the first year warranty? i've never had to pay for a replacement when i was in the first year and i've went through six g1s