Related
I'm on day 29 of my 30 day buyers remorse. Still love the phone but the GPS issues irk me. Also the fact that I paid $199 while others are getting it for free bugged me. So, I dialed 611 and spoke to an agent. They informed me that they are aware of the GPS issue and then transferred me to a acct negotiator rep ( or whatever term they are using).
I explained to them that my 30 days was nearly up and the GPS issue still hasn't been resolved. Also that I was irritated that I paid 199 while other stores were giving the phone away for free. (I then suggested that maybe AT&T gave the phones away because they knew about the GPS issue). I said I was thinking of taking it back and going with a different provider. They then came back and offered my a $199 credit and if I wanted to I could talk to a top level tech about adjusting my GPS. I took the credit but there obviously was no point in talking to the top tier tech rep.
so yea for me, a free Captivate + taxes. And I suppose the GPS fix will be out in a month or so. Really the GPS is the only issue that's bugging me now...
did they have to get into your phone in any way?
if thats the case it might be worth a shot.
iamamp3pimp said:
did they have to get into your phone in any way?
if thats the case it might be worth a shot.
Click to expand...
Click to collapse
nope. they just said 'thanks for being a loyal customer'... i don't think they can just "get into my phone" anyway, can they? This was all over the phone, I didn't go into a store or anything.
Too bad in Ga the remorse period is only 20 days...didnt work for me
Sent from my SGH-T959 using XDA App
I tried and didn't work for me. She just said that I will still have an 11 month warranty so if the phone still has problems 11 months from now I can exchange it for a brand new one... for free. I asked her to clarify that I wouldn't need to pay for anything and she said absolutely not. She said she would "note it" on my account that I can exchange the phone for the exact same one for up to the next 11 months.
Darn.. I wanted a free phone though.
Yeah I ended up taking mine back (I paid the full price so I can keep my month to month in case I want to jump at some point), but seeing that we can get them for free makes me think that once Samsung fixes this issue and (hopefully?) we get 2.2 I will go ahead and snag one of these again.
wow they just told me I could not extend the buyers remorse period and that if I don't like the performance of the phone I should return it. and that is that. I said but ATT doesn't have any android phones on par with the captivate... but verizon does and he says then maybe I should go with verizon. if that is what will make me happy because they want happy customers.
Edit:
This has really got me thinking hard about jumping ship now... My sister just got an HTC Incredible on Verizon and she loves it.... I know its not quite the galaxy S but hey with a fully functional aGPS and a Froyo update around the corner who is going to notice the difference. Maybe I can family plan it up with her.
There's a bunch of folks that have been doing the same thing, and most HAVE received some kind of credit back. I tried last night, and jumped through a number of hoops, making it almost not even worth all the hassle, but this afternoon I was credited $100 to my account. I've heard anywhere from 100-199. I guess it all depends on the manager you are speaking with at the time.
They technically do not have to give you a credit back, because essentially it is price matching, which they do not do. So hopefully those that are planning on trying, get a customer service rep and or manager that is in a GOOD mood.
What if we bought the phone through best buy? Can we still talk to att about the issue?
Sent from my GT-I9000 using XDA App
I bought mine through amazon wireless... and yes they asked where I bought it. so it might matter to your success in getting a credit if you went direct through att... If I return I have to return to Amazon and then deal with ATT for the service plan restructure.
the warranty is a year I believe so you can probably do a 1:1 swap as was stated above.
-p
Just remember that warranty replacements are refurbished units, not new ones...
replacing a year old unit with a refurbished unit sounds good to me.
acandia007 said:
What if we bought the phone through best buy? Can we still talk to att about the issue?
Sent from my GT-I9000 using XDA App
Click to expand...
Click to collapse
I actually bought mine from best buy. They didn't ask me where I bought it.
I tired and the lady was like totally ignoring what I was saying. She was like well if you want you can take back to the store and get a refund. I was like whatever!
She looked up the GPS issue in the system and all it had was to enable use wireless networks. I was like that only enables cell tower location, doesn't help with GPS issues. System had nothing about a update or anything. So odd you find variations. This was the business premier services too. So tempted to change carriers but after 12 years .... You would think they would take care of you. Last time I called though they gave me 3000 roll over minutes so I guess I can't complain.
You must be like my friend and have an ability with dealing with companies... lol.
sorry to thread jack but where are people getting free captivates from? does anyone know if any of those places allow you to keep your unlimited data plan?
soul4rent said:
sorry to thread jack but where are people getting free captivates from? does anyone know if any of those places allow you to keep your unlimited data plan?
Click to expand...
Click to collapse
Originally walmart.com (letstalk.com) had it for free and then went to $99. Most places I have seen for $99. tigerdirect.com mypoints.com, cellstore.com, are all $99. I think you can keep your dataplan, one of the sites had a wizard that would check your account, I think it was tigerdirect.
I called them and was able to get a $75 credit to my account. I was out of my 30 days as well. I told them that I used it to log when I go out running, and my routes were choppy and it was recording that I was running mcuh more than I actually was. I made the comment that if it was a $50 phone, like I see it advertised at some places, I wouldn't have as big an issue, but seeing as it was $199, I expect it to work how it's advertised.
I have no issues with my GPS...takes a few seconds to lock on but it's not a big deal to me
Friend just emailed me....the Captivate is now just 1 cent. Not a bad deal, eh?
http://tinyurl.com/2a9d8az
This is Amazon, much like WireFly,LetsTak and any other reseller they can price the phone at whatever price theyd like since they make comission off the monthly plans more so than the actual hardware. Theyll take a big hit ($200-$300) on the phone in order to make it back up with the plan.
BTW this is for new contracts only via Amazon, renewals are still $99 and Family is $149.
I just ordered one from Amazon for a penny. So long Sprint and so long samsung moment (blech)
I ordered mine from Amazon along with 3 other phones on a new family plan with 1400 minutes. Total cost after shipping: $.04.
makes me feel I made a mistake getting the phone in the first place. Good thing I like the phone.
Sent from my SAMSUNG-SGH-I897 using XDA App
iamamp3pimp said:
makes me feel I made a mistake getting the phone in the first place. Good thing I like the phone.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
Why would you feel like you made a mistake getting the phone if you like it just b/c the price went down? Hell, I paid $175 for mine (Family plan upgrade-secondary line) and I'm still happy with my purchase. I agree that it is annoying to see them offer such good deals for new users and screw over "loyal" customers though...
AT&T charged me $100, they gave me the $100 discount for being a loyal customer. Funny thing is i joined when the iPhone 3G came out.
I tried to get my wife to get it for 1 cent but she insists on getting the EVO, loyal yo sprint.
Sent from my SAMSUNG-SGH-I897 using XDA App
logicrulez said:
AT&T charged me $100, they gave me the $100 discount for being a loyal customer. Funny thing is i joined when the iPhone 3G came out.
I tried to get my wife to get it for 1 cent but she insists on getting the EVO, loyal yo sprint.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
Loyal enough to pay 240 dollars more over the length of her contract? I've been with Sprint for 5 years and I'm not THAT loyal to them
wildkarrde21 said:
Why would you feel like you made a mistake getting the phone if you like it just b/c the price went down? Hell, I paid $175 for mine (Family plan upgrade-secondary line) and I'm still happy with my purchase. I agree that it is annoying to see them offer such good deals for new users and screw over "loyal" customers though...
Click to expand...
Click to collapse
To be fair Amazon's a dealer like Wirefly. They make nothing on the sale of phones but get paid on selling the contracts. The Captivate is 99 dollars if you are renewing or adding a line on Amazon. Still a better deal than anywhere else. As a NEW AT&T customer I would have spent $199 on the phone at the AT&T store. I was all about to buy a Vibrant yesterday for 70 bucks on Amazon when I found the penny deal on the Captivate. So here I am.
Difference is, when you buy it from the AT&T store, they cover your warranty for the year - and their warranty is great.
If you buy it anywhere else, you have to deal with Samsung directly unless you get lucky and AT&T ships you a replacement regardless.
wildkarrde21 said:
Why would you feel like you made a mistake getting the phone if you like it just b/c the price went down? Hell, I paid $175 for mine (Family plan upgrade-secondary line) and I'm still happy with my purchase. I agree that it is annoying to see them offer such good deals for new users and screw over "loyal" customers though...
Click to expand...
Click to collapse
Not so much a mistake, I am happy with my purchase. It's just the price that we pay to get the best in tech before everyone else.
I've never done that before, and used to tout that my motorola karma was pretty much the same thing as a smartphone.
Obviously I had no clue what I was talking about.
qwertyaas said:
Difference is, when you buy it from the AT&T store, they cover your warranty for the year - and their warranty is great.
If you buy it anywhere else, you have to deal with Samsung directly unless you get lucky and AT&T ships you a replacement regardless.
Click to expand...
Click to collapse
Now THAT I dodn't know. Guess I'll be adding insurance.
gunnyman said:
Now THAT I dodn't know. Guess I'll be adding insurance.
Click to expand...
Click to collapse
It's what I was told from AT&T and when I spoke to Letstalk, Wifefly and so on. But FWIW, people have stated that they just called AT&T and they sent them a replacement - but that could just be a YMMV. I would try to verify as well before you add insurance in case you don't need to.
But for $.01, I'm jealous!
Amazon has such a great rep that I doubt they'd have entered the Wireless sales business without some assurances from carriers. Wirefly has a shady rep from what I was able to google.
i paid full retail cause i wasnt up for upgrade... and thats for two phones too.. -_-. bye 1000
The thing many of you guys are not realizing is that this price and other similar deals are for completely new accounts only. Upgrades or even new family plan lines will bump up the price to $100-150. Under the circumstances most of the people I know who paid for Captivates, they wouldn't have saved any more money if they had waited, as everyone I know who has a Captivate was already an AT&T customer.
And quite frankly, while the Captivate is a great phone, it's not worth putting up with AT&T over if you're on a good carrier, especially since there is/will be a Galaxy S for all major carriers.
Sent from my SAMSUNG-SGH-I897 using XDA App
JPS81 said:
The thing many of you guys are not realizing is that this price and other similar deals are for completely new accounts only. Upgrades or even new family plan lines will bump up the price to $100-150. Under the circumstances most of the people I know who paid for Captivates, they wouldn't have saved any more money if they had waited, as everyone I know who has a Captivate was already an AT&T customer.
And quite frankly, while the Captivate is a great phone, it's not worth putting up with AT&T over if you're on a good carrier, especially since there is/will be a Galaxy S for all major carriers.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
This man speaks the truth. Listen to his words. And get him a beer!
gunnyman said:
Amazon has such a great rep that I doubt they'd have entered the Wireless sales business without some assurances from carriers. Wirefly has a shady rep from what I was able to google.
Click to expand...
Click to collapse
True, but reading through Amazons policy, they only support the phone for 30 days - as do all online retailers besides AT&T itself (they have a full year). Other online retailers pass the warranty to Samsung. But for the period Amazon does cover it - they have great customer service.
I'm not saying that's bad as I never dealt with Samsung for warranty purposes. I just know that AT&T deals with warranty issues very well. But regardless, $.01 for this phone is an amazing deal. The chance of needing a replacement post-30 days might not even occur for you - and if it does - you can always try AT&T for replacement.
Ill give the short version... preordered on the 15th. told i'd get today. rep NEVER told me i needed to sign some email for verification. Email was sent to some god awful old address i dont even use. all that was offered was a $10 credit. Ive been w/ tmobile since like 02' and thats the best they can do??. call back and he can give a free month but only if i extend for 2 yrs....no thanks. So now i have to go to the store tomorrow and wait another day to get the phone. Oh ya btw i dropped my current phone in the toilet and it doesnt work so i have no phone @ the moment. im so livid I cant even see straight...... seriously considering another carrier just off of principle alone..
Call and talk to customer retention... They'll do much better.
Sent from my HTC Glacier using XDA App
both offers WERE from retention...i thought they could do much better as well.
Wait, what email? I received no email. Did you get tracking info?
Retention's not doing deals like they used to. I got a G2 from them for $249 with 16 months left on my contract. For the G2X they (mutiple agents) told me if I wanted to go to VZW, maybe I should. My average bill per month for the past 12 months is $350ish because of international roaming. Once the AT&T deal closes I'm going to take their advice and move back to VZW. By then, VZW will have LTE well implemented and a dual-core Android worldphone. With high-value post paid customer gone, T-Mobile can focus all thier attention on $29 per month prepaid customers which, based on CSR attitude, is what they'd prefer.
They did the 249 for me on 2 g2x. I was at the sprint store.
I would of had a deposit on sprint. So it evened out.
Sent from my GT-I9000 using XDA Premium App
ikarma said:
Wait, what email? I received no email. Did you get tracking info?
Click to expand...
Click to collapse
it was an email with a "electronic signature" link that needed to be clicked to confirm the phone. i mean I confirmed my full social, secret code, billing AND shipping address. I dont see why this was even needed. I received no tracking info because it was never shipped.
BarryH_GEG said:
Retention's not doing deals like they used to....... cont'd
Click to expand...
Click to collapse
it seems like your right. I mean lets be serious. they KNOW i want the phone. hell I already bought accesorries for it so ya I am going to get it. its just how they went about the whole thing was so wrong i could not believe i was speaking with tmobile. The last guy who offered the free month w/ 2yr extension @ one point said " what do you want us to do?" and not in a helpful way. Like a "we dont care if you cancel;good riddance" kind of way. im still in shock over the whole thing. But its like im trapped. either shake this off and get the phone or go with another carrier, get charged an ETF for breaking contract then getting a higher bill with AT&T, sprint ,etc.
I had a $400 flexpay available which I took... There was on ONLINE form which required me to type in my name.
The only email I got was that my payment went through and it shipped.
Mine said it was supposed to be here Monday so I sold my N1 online. I called last night because it hadn't arrived nor had UPS showed it was even shipped. The lady on the phone told me that online orders were "pre-orders" and the phone wasn't even supposed to ship until Wednesday. I had her and her manager go to the website and tell me where, anywhere, did it say a preorder. I also said people were getting them already and they "assured" me that no one was getting them yet.
I actually had the supervisor cancel the order because I said I'd rather pick it up Wednesday rather then have it ship Wednesday. 20 minutes after I got off the phone, UPS showed it was picked up and scheduled for next day delivery. So I don't even know if they cancelled it or just got it shipped.
Just cancel it and pick one up at the store tomorrow. At this point it isn't even worth fighting with them to get it shipped. I ordered mine Friday with standard shipping and I just got mine a few minutes ago.
Customer retention did me right on today. To make a long story short I have had problems with my Vibrant since day one back in July. From the GPS to the freezing and reboots. T-Mobile has sent me 5 Vibrants since August and when I called on today I asked to speak with a manager. I told them I would like to cancel my account because I spent $500 on a phone and they have done nothing to fix it for me. I told them I tried every GPS fix known to man but none of them worked to my standards. I play golf and use Skydroid so I need the GPS to be pretty damn accurate. It worked fine on my N1 and MyTouch 3g. She then said "I can give you a $200 credit if you upgrade your device." I told her if she looked at my account I haven't been under contract with them for 3 years and have purchased my last 4 devices off contract so what makes you think I want to sign a 2 year contract now with this AT&T merger looming around. She asked me how they could keep me as a customer and I asked her what the value of my used Vibrant was. She told me $354. I then said, "the only way I will remain a T-Mobile customer is if they buy my Vibrant back for $354 and I purchase a G2x off contact for the difference". She put me on hold for 5 minutes and came back and said they would be willing to do that and would ship my G2x tomorrow and after I receive it I have 7 days to return my Vibrant. She even asked me if I would like to pay for the G2x right now or just add the cost to my bill. I chose to pay it now and should have a G2x in my hand by Friday for less than what people are paying to upgrade. Big deal, my Vibrant is gone but I got two cores of goodness for a little over $150 off contract.
Ask for a rep to come bring you a phone immediately. That's how you only paid $100 for the phone with no contract right?
Sent from my LG-P999 using XDA App
jrwingate6 said:
Customer retention did me right on today. To make a long story short I have had problems with my Vibrant since day one back in July. From the GPS to the freezing and reboots. T-Mobile has sent me 5 Vibrants since August and when I called on today I asked to speak with a manager. I told them I would like to cancel my account because I spent $500 on a phone and they have done nothing to fix it for me. I told them I tried every GPS fix known to man but none of them worked to my standards. I play golf and use Skydroid so I need the GPS to be pretty damn accurate. It worked fine on my MyTouch 3g. She then said "I can give you a $200 credit if you upgrade your device." I told her if she looked at my account I haven't been under contract with them for 3 years and have purchased my last 4 devices off contract so what makes you think I want to sign a 2 year contract now with this AT&T merger looming around. She asked me how they could keep me as a customer and I asked her what the value of my used Vibrant was. She told me $354. I then said, "the only way I will remain a T-Mobile customer is if they buy my Vibrant back for $354 and I purchase a G2x off contact for the difference". She put me on hold for 5 minutes and came back and said they would be willing to do that and would ship my G2x tomorrow and after I receive it I have 7 days to return my Vibrant. She even asked me if I would like to pay for the G2x right now or just add the cost to my bill. I chose to pay it now and should have a G2x in my hand by Friday for less than what people are paying to upgrade. Big deal, my Vibrant is gone but I got two cores of goodness for a little over $150 off contract.
Click to expand...
Click to collapse
Awesome. This is what retention is meant for. You had a real serious legitimate issue and were considering cancelling. The people that are saying retention isn't doing what they used to are likely people that threaten to cancel whenever they want to get something. T-Mobile sees your history and how often you talk to retention or get deals from them. Eventually they will just call your bluff.
uploder said:
it was an email with a "electronic signature" link that needed to be clicked to confirm the phone. i mean I confirmed my full social, secret code, billing AND shipping address. I dont see why this was even needed. I received no tracking info because it was never shipped.
Click to expand...
Click to collapse
Blame your state. That's why this is in place. What other carrier lets you split your phone up in payments? I'll go with.... none. It was their fault for not checking the email addy but come on it is only one more day.
Sent from my HTC Glacier using XDA Premium App
BarryH_GEG said:
Retention's not doing deals like they used to. I got a G2 from them for $249 with 16 months left on my contract. For the G2X they (mutiple agents) told me if I wanted to go to VZW, maybe I should. My average bill per month for the past 12 months is $350ish because of international roaming. Once the AT&T deal closes I'm going to take their advice and move back to VZW. By then, VZW will have LTE well implemented and a dual-core Android worldphone. With high-value post paid customer gone, T-Mobile can focus all thier attention on $29 per month prepaid customers which, based on CSR attitude, is what they'd prefer.
Click to expand...
Click to collapse
That's the full discounted price of the phone, so sounds like a good deal they gave you, but they should never had told u to go back to VZW, they should have went thru the bill and lowered it and also gave you an unlock code for your current phone so when you roam internationally you can just grab a pre-paid sim from where ever you are for way cheaper prices.
jimbo831 said:
Awesome. This is what retention is meant for. You had a real serious legitimate issue and were considering cancelling. The people that are saying retention isn't doing what they used to are likely people that threaten to cancel whenever they want to get something. T-Mobile sees your history and how often you talk to retention or get deals from them. Eventually they will just call your bluff.
Click to expand...
Click to collapse
i completely agree however im not one of those people who call and complain for every little issue. truth is ive NEVER had an issue with tmobile until this happened. 1st time ever threatening to cancel and 1st time speaking w/ retention.
sk337sk337 said:
but come on it is only one more day.
Sent from my HTC Glacier using XDA Premium App
Click to expand...
Click to collapse
the only reason its an issue is because i have no phone @ the moment. (see 1st post) so in the rare case that there was an emergency and I needed a phone id be screwed.If i did still have a phone i'd be annoyed but would have just took it for what it is. A retarded mixup on their part. Which is what im doing
uploder said:
i completely agree however im not one of those people who call and complain for every little issue. truth is ive NEVER had an issue with tmobile until this happened. 1st time ever threatening to cancel and 1st time speaking w/ retention.
Click to expand...
Click to collapse
I definitely wasn't calling you out specifically, more just a general statement, or if anyone specifically it was Barry that said they aren't doing what they used to.
Regarding your situation, if they offered you a free month, that is usually the most retention will give as far as financial credits, and it will always require a 2 year contract from my experience (in customer care, not as a customer threatening to cancel).
You really want to go to some crap company over a couple days, when you are the one who ruined your other phone?? And if you are buying this, I am sure you can afford to spend $20 for a prepaid at walmart to give you the basic functionality that is essential. Geesh
uploder said:
it was an email with a "electronic signature" link that needed to be clicked to confirm the phone. i mean I confirmed my full social, secret code, billing AND shipping address. I dont see why this was even needed. I received no tracking info because it was never shipped.
Click to expand...
Click to collapse
I was still in contract with 10 months to go for a full upgrade. When I called, I asked about the upgrade. When the CSR told me I didn't qualify for the upgrade I immediately asked how much it would be just to cancel the service. She said "$200" and my reply to her was "Thats it? I may as well just do that then." She right away offered me a full upgrade.
I too had to go along with the electronic signature but my CSR was nice enough to ask me what email to send it to and let me know when it was coming. I feel for you, man. It's a shame that most companies are straying away from quality customer service, especially with consumers that have been long term with the company. I guarantee if you were a new customer, they would have bent over backwards for you.
uploder said:
the only reason its an issue is because i have no phone @ the moment. (see 1st post) so in the rare case that there was an emergency and I needed a phone id be screwed.If i did still have a phone i'd be annoyed but would have just took it for what it is. A retarded mixup on their part. Which is what im doing
Click to expand...
Click to collapse
How have you been with tmo that long and don't have a phone laying around? I have at least 3 that I could dig up and throw a sim in.
Sent from my LG-P999 using XDA App
As you all may know, the G2X has issues. I hate the fact that it has been released with so many issues and that after 4 returns, I have not had one perfect phone. After being treated like crap with customer service about exchanging to the sensation, I wrote a well worded letter and sent it to all the big wigs at TMobile corporate figuring I would finally get the sensation for free (if they valued my service). I asked for the sensation at no charge or for them to let me out of my contract since they continue to give me a faulty phone. An exec called me today and stated that they would accept the $50 upgrade but they would do no more. She also said they would not let me out of contract. When I mentioned filing a complaint with the BBB, she said she looks into all complaints from them and that she would not be calling me back and the offer would no longer be valid!!! Now that is guts. No wonder they have been slipping in service year after year......
My question is, should I just pay the $50 for the sensation and be done with it? I really hate the G2X screen bleed and it seems like HTC will be better on updates.
Please help me make my decison.
I'd say if you can upgrade to the Sensation for $50 and be done with the headache and hassle....go for it. You can start enjoying a device, rather than weeks of being pissed.
I would say NOT to pay the 50 bucks. Check the forums there's some guy that got (I think) a free sensation and kept his G2X. File your complaint with the Better Business Bureau, document everything that T-Mobile has been saying to you. Also try to email the CEO, random officers of the company. Corporate email address are usually very, very, very, very easy to guess!
For example Robert Smith is going to be
Rsmith
R.smith
Robet.Smith
Robertsmith
@ Company dot com. Good Luck! May the force be with you! I also would not extend my contract with that $50 dollar "upgrade"
Cyberdan3 said:
As you all may know, the G2X has issues. I hate the fact that it has been released with so many issues and that after 4 returns, I have not had one perfect phone. After being treated like crap with customer service about exchanging to the sensation, I wrote a well worded letter and sent it to all the big wigs at TMobile corporate figuring I would finally get the sensation for free (if they valued my service). I asked for the sensation at no charge or for them to let me out of my contract since they continue to give me a faulty phone. Cindy Maes called me today and stated that they would accept the $50 upgrade but they would do no more. She also said they would not let me out of contract. When I mentioned filing a complaint with the BBB, she said she looks into all complaints from them and that she would not be calling me back and the offer would no longer be valid!!! Now that is guts. No wonder they have been slipping in service year after year......
My question is, should I just pay the $50 for the sensation and be done with it? I really hate the G2X screen bleed and it seems like HTC will be better on updates.
Please help me make my decison.
Click to expand...
Click to collapse
Almost makes you want to leave for Sprint lol.
I have the G2x and for the most part it's been a very good for me. Biggest issue for me is BT headaches. I'd be on a call and BT would disconnect. If the call was an hour it would drop 4-5 times. I had some other minor issues but if a phone can't be used as a phone what's the point. Anyway, the Sensation just works, right out of the box. If I were in your shoes I'd pay the $50 and be done with it.
I did send it to a bunch of corporate people at T-Mobile
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected]
These are all the big wig execs I was able to find. After getting contacted by corporate and being told to shove it, it doesn't look like I will be getting it for free.
the $50 offer is a GOOD offer. I'd take it. Its what you would have paid had you skipped the g2x in the first place. The carrier doesn't warranty the phones, the manufacturer does. They could just tell you to contact LG for any further issues.
I bought the G2X from Wirefly for $150, then got an adjustment when it went down to $100. So in reality, I would end up paying $150 for the sensation.
... and that's bad?
waaay better than most people
honestly, paying only a $50 upgrade is nothing for a better and much sturdier phone. I keep telling people that LG is actually Gold Star - the company that back in the day made crappy appliances. Now they make crappy phones. One of my relatives bought one of those phones and had trouble from day 1.
to be fair everyone does not have a crap experience, however, i hear more people complaining and taking them back. t-mo reps at t he stores, if you engage them, will tell you not to get them on the DL.
pay up and enjoy my friend.
its 50 dollars.. and your complaining? i paid 160 for mines. Be happy they are giving it to you for cheap.. everyone wants something for free now adays.
I paid $600 plus tax at Walmart so $50 isn't bad... you could always sell the Sensation on Craigslist/ebay use the money to pay the early cancellation fee and still have enough change to buy a $200 phone on another provider...
That discount is almost better than mine. They gave me one for $200, extending my contract when I wasnt even close to needing a renewal. They gave me a month free, cut prices off my data plan, added free web and text to my other two lines. I still haven't been able to sell my G2x, people don't want them no more. Its crazy.
I had a g2x and was offered a waived restocking fee of $50 for a sensation which was 199.99 with $50 rebate so $150 + tax and crud
tell you what tho. Have had zero issues with my sensation as compared to my g2x. I love the g2x also. We have yet to see the potential of the Tegra processor.
nccu_eagles said:
I paid $600 plus tax at Walmart so $50 isn't bad... you could always sell the Sensation on Craigslist/ebay use the money to pay the early cancellation fee and still have enough change to buy a $200 phone on another provider...
Click to expand...
Click to collapse
Ditto.
I got rid of my g2x for 400 and paid 600 for my sensation. worth every penny... For 50$ I'd jump art the chance.... The g2x is barely functional
Sent from my HTC Sensation 4g with extreme prejudice
dude pay the 50 bucks ad be done with it , its an LG phone so its LGs problem to fix , i think that offer is very good and considering the amount of money youve spent i dont think you have anything to gripe about , BBB would laugh at this complaint
Well I am dealing with almost the same issue except they wont even allow me to pay an extra fee to upgrade to the sensation. And this was an exeutive customer relations rep. He started by lying to me saying the is now way to trade out my g2x for a sensation. Then when I told them I know about system overrides he changed his story to he will not authorize a system override. He said that he can but he wont
Sent from my LG-P999 using XDA App
Cyberdan3 said:
As you all may know, the G2X has issues. I hate the fact that it has been released with so many issues and that after 4 returns, I have not had one perfect phone. After being treated like crap with customer service about exchanging to the sensation, I wrote a well worded letter and sent it to all the big wigs at TMobile corporate figuring I would finally get the sensation for free (if they valued my service). I asked for the sensation at no charge or for them to let me out of my contract since they continue to give me a faulty phone. Cindy Maes called me today and stated that they would accept the $50 upgrade but they would do no more. She also said they would not let me out of contract. When I mentioned filing a complaint with the BBB, she said she looks into all complaints from them and that she would not be calling me back and the offer would no longer be valid!!! Now that is guts. No wonder they have been slipping in service year after year......
My question is, should I just pay the $50 for the sensation and be done with it? I really hate the G2X screen bleed and it seems like HTC will be better on updates.
Please help me make my decison.
Click to expand...
Click to collapse
Dude is it worth $50 to end the frustration? The device is $50 more expensive than the G2x anyway...so they are taking the device back and asking for the difference.
Its a wash....take it and run....and remember....there's no place like home....
Take it man. $150 in total is basically what they are offering online for new customers.
I wish would have offered me this deal
Sent from my LG-P999 using XDA App
Nobody is special. Its a restocking fee of 50 dollars within the 14 day trial period. I would have to pay it too but i decided to keep the sensation.
Sent from my HTC Sensation 4G using XDA Premium App
Not sure I agree with the charge but welcome to the true cost of the phones, without carrier subsidy, like the rest of the world does.
Sent from my LG-P999 using Tapatalk
wtf is the point of carrier subsidy, contracts, etc if they are gonna rape me for bull**** like these charges??
Is this for the mytouch or the g2x?
Sent from my LG-P999 using xda premium
Americans, for the most part, have absolutely no idea how money works and will happily pay huge monthly fees if it means a cheap piece of hardware.
A friend of mine told me flat out he will never pay more than a hundred dollars for a phone and yet gladly pays $90 per month. He, and millions of others, cannot fathom budgeting beyond a single month.
Sent from my Nexus Prime using XDA Ultimate App
I went through this same bull**** last week. I got my bill and saw that charge and called. I thought it was mislabeled shipping charges since the lady in the chat asked me if we wanted expedited shipping for the G2x for $20 or not and we declined. Sadly it was for replacing the phone. I even stated that I was clearly under warranty and thought the charge was inappropriate and that not even AT&T, my previous carrier up until 6 months ago, ever charged me for replacing phones under warranty. All to no avail, they don't really care.
I switched to T-Mo for the promise of excellent customer care and ever since moving to T-Mo and the G2x I haven't seen anything like that fabled customer care I've heard about.
I received two $20.00 charges and a $5.00 charge on my bill. It's complete bull. The phone was less than a month old!
So did they guy who swapped out ten phones under warranty pay $200.00 in these charges? LMFAO.
Kinda strange it says one time service charge then there are two charges of twenty bucks.
That sucks,
Doug
Samsung Admire (MetroPCS)
well now i'm praying that my g2x is relatively bug free.... before the g2x i had the g1 and i've been through six of those phones. i've never ever had to pay a warranty fee, it must be new?
sux, I hope you guys don't pay for insurance too.
These things come with a 1 year manufacturer warranty.
If you didn't know that, I hope you will remember it and stop paying T-mobile(or any carrier) for bull****.
Pretty much any electronic device you buy has a 1 year manufacturers warranty.
So don't waste your money.
If you don't believe me, read your manuals!
well then what's the difference between asking for a replacement and getting it free as opposed to asking for a replacement and having to pay for it? i don't understand where these charges are coming from all of a sudden since i've never had to pay them before
tackleberry said:
wtf is the point of carrier subsidy, contracts, etc if they are gonna rape me for bull**** like these charges??
Click to expand...
Click to collapse
You pay 150 for a phone vice 500.
Sent from my LG-P999 using Tapatalk
it was for the mytouch. my G2x knock on wood is perfect (well, as perfect as CM7 can be i guess)
sadly, 3 hours of phone calls netted me nothing. i got phucked.
that insurance they keep pimping to me is also bull****. i dropped that after the first month when i learned that the rep lied out of his ass to sell me that **** in the store, and i made sure i got my money back for that. i got my 40 bucks back too as i refused to pay that fee.
of course the one rep that found the proper notations of some sort (or claimed to have seen it) i dropped the call or i got disconnected!!!! arrgh thats when the 10 phone calls in a row started trying to get an american rep!
oh yea, and that new IVR system they have now is really ****ty! want a rep, just say tech support, and it takes you to a regular care rep anyways so just ask for tech support when the dumb ***** asks you why you are calling. i had to call back 4 times just because that stupid computer slut kept cutting me off and hanging up on me when i asked for a human to speak to. they are really gearing up to lose that "top customer service/satisfaction" slot they supposedly hold.
third exchange, they offered me a mt4g slide as a replacement...cool, i said go for it ill take that deal. they sent me a mt4g like i have already. i called them on it today, saying hey you sent me the wrong device. they have no records of me getting a mt4g slide. they offered me a samsung galaxy 4g. i said no thanks, i was told i was getting a slide.
oh and 3 hours of calls was me waiting on hold to get an american rep, since tmo wants to outsource more often now!
i noticed this tho, if you get the option to have them call you back instead of waiting on hold, 1...dont do it because you wont get that call back, and 2....thats an american rep you will be waiting for on hold...all the times i got a out of country rep i never got the option to get the hold call back.
problem is, if you pay full retail you still need a contract unless you go prepaid. you go prepaid, you are treated like a third world hoodrat compared to a postpaid customer, who is treated like a second class citizen at best. so no matter what you get phucked where the sun dont shine regardless of what you do!
whatever, she is due for an upgrade in november anyway, so regardless ill get her a better phone no matter what. it would have been nice tho to get a 4g slide as it would have been worth more on fleabay down the road. ill sign my monkey contract to stick with their retarded collective asses and eventually pay $200 bucks to cancel, as ill get that money back by selling the device on ebay anyways so no major real loss here. i refuse to go to sprint, and verizon is expensive....ug i should have kept verizon from the get go.
---------- Post added at 04:50 AM ---------- Previous post was at 04:47 AM ----------
herzzreh said:
You pay 150 for a phone vice 500.
Sent from my LG-P999 using Tapatalk
Click to expand...
Click to collapse
i know that, i was being sarcastic
what does this mean.
LordButtersI said:
Americans, for the most part, have absolutely no idea how money works and will happily pay huge monthly fees if it means a cheap piece of hardware.
A friend of mine told me flat out he will never pay more than a hundred dollars for a phone and yet gladly pays $90 per month. He, and millions of others, cannot fathom budgeting beyond a single month.
Sent from my Nexus Prime using XDA Ultimate App
Click to expand...
Click to collapse
please explain what this means. although tmobile does have a cheaper rate if you dont buy the phone outright(not really even sure its cheaper unless you want the lowest service available) i know verizon doesnt dont believe att does either dont know about sprint.
but we dont have a choice but to pay for the service we need whatever they charge. we do have the ability to stand up and not pay money for fixes for phones sold broken. and i never paid a dime for my 2 replacements. nor would i.
Your post is not only insulting , it also makes no sense and has nothing to do with the thread. !!!!!!!!!!!!!
i think what he means is that americans only see half the cost. when they see a full retail cost of a phone at $500 bones, and can pay 1/5th of that or even less they think they got a deal but when you see all the fees and extra bull**** they silently tack on to your bill, we dont care because the phone which is the cool thing to have does tons of fart apps and the bill dont matter anymore.
Actually, TMO will give you a cheaper rate if you own the outright. They have what they call Value + which has lower rates I think.
If you have insurance on your phone they will only charge you 5 bucks and will overnight you a replacement. I also agree that the $20 charge is complete bs and I'm a Tmo employee lol.
eagle1967 said:
please explain what this means. although tmobile does have a cheaper rate if you dont buy the phone outright(not really even sure its cheaper unless you want the lowest service available) i know verizon doesnt dont believe att does either dont know about sprint.
but we dont have a choice but to pay for the service we need whatever they charge. we do have the ability to stand up and not pay money for fixes for phones sold broken. and i never paid a dime for my 2 replacements. nor would i.
Your post is not only insulting , it also makes no sense and has nothing to do with the thread. !!!!!!!!!!!!!
Click to expand...
Click to collapse
Actually his post makes perfect sense. Problem is that T-Mobile is the only choice if you do want to make any use of high upfront cost/lower cost in the long-run vs little up-front cost/much high cost in the long-run that our society is prone for.
As for the plan not being cheaper... not so sure.
My regular plan:
120*24=2880
250 for two phones.
Total over the life of a contract: 3130.00
My value plan:
650 for two phones (100 for G2x, 150 for the Galaxy, plus 400 "conversion fee")
80*24=1920
Total over the life of a contract: 2570.00
Difference: 560
How's it not cheaper?
hukkguai said:
If you have insurance on your phone they will only charge you 5 bucks and will overnight you a replacement. I also agree that the $20 charge is complete bs and I'm a Tmo employee lol.
Click to expand...
Click to collapse
does this include the first year warranty? i've never had to pay for a replacement when i was in the first year and i've went through six g1s