"BURNT IN" SAMOLED-Display after one month? - Nexus S Q&A, Help & Troubleshooting

Hey guys,
I just discovered on my one month old NS sth. odd, its like there is sth burned in my screen! I read about and now I know it has sth. to do with the fact that the oleds get older etc., but hell after a month?
Is there anything I can do or just going back to carphone warehouse and tell them I want a new one ?
Cant believe it!
Greets

How often did you leave your screen on? That's crazy. Making me paranoid. Ha.
My Samsung plasma has a feature that fyou can run overnight that reduces any burn ins. I wonder if "there is an app for that."
Sent from my Nexus S using XDA App

My nexus one got the same burn in after one month exactly. Hundreds of others posted the same result. It's just a limitation of this amoled tech. Do not leave any static image on the screen in one spot for long.

Cant remember that I left it on once for that long that sth. like this could happen! Yeah I read about the limitation of the OLED technology, but stil even if u calculate that after 12000 hours its starting to get less and in case I would have used my screen 24/7 for a month this is just 6% of the theoretical usage ... so yeah Im gonna call trw carphone warehouse, this jerks just closed the shop 30 min faster and didnt open it for me...
What did u do with your Nexus One? You got it repared?
Greets
btw I ask myself why its only this google bar on not the whole screen? maybe the quality of the screen is at the top not as good as at the bottom?

I didn't get mine repaired because other people in the thread DID get the screen replaced, and within a few weeks the burn in came back on the new screen. So I just decided to switch to all black bar, since black pixel is an off pixel on amoled, and since then my problem has not gotten worse. It was the pure white color always in a static location that caused the problem. Many hundreds of people all posted pics showing the issue.

Does running at reduced/zero brightness have any affect at preventing said burn in?

Related

BleeDinG LCD post need to calm the phuck down

its a LCD SCREEN! chill out... yes some peoples are worse than others... let me ask all of you who are *****ing about it a question...
HAVE YOU EVER OWNED A "BRAND NEW" LCD TV?
i have a 3 month old 52in toshiba and guess what..... back light bleeding....
i am sorry you didnt read into the phone and understand its technology and bought it under the pretense it would be the PERFECT phone.... but get real!
want a fix to it?
TURN YOUR BRIGHTNESS OFF "AUTO" and put it about 1/4 of the way
still mad?
get a refund....... LG will not send you a new one thats any batter than your current.....
(called tmobile and they have a few complaints but will not issue a new phone till it becomes a larger problem....)
honestly the phone is what i want out of it....(and many people are satisfied)
i give it 4.5/5
just because of the bleeding... if you didnt read into the phone or read people *****ing about it on 2x forum then sorry again for your loss send me the ****ing thing and ill ebay it...
i know this is a section about "general ****" but come on if you are so pissed you have a few option and let me point them out so you stop the spam threads (i know im not helping by making this only feeding the trolls/spammers)
options:
TAKE IT BACK AND GET YOUR MONEY BACK (send it back to tmobile if you bought it online/on phone)
DEAL WITH IT (its a great phone that has alot of developmental support behind i, your loss if you turn away for a older phone)
GET A DIFFERENT PHONE (tmobile offers 14 day returns......... enough said)
SELL IT ON EBAY... (bet you can get profit out of it if you got a spare phone to use)
/RANT
Hey part of your sig says *devices* SGS4G: free from customer loyalty/SENT BACK 14 day return policy! G2X:ORDERED/FREE from customer loyalty!!!!!
"Free from Customer Loyalty" I've been out of contract since Oct help a brother out how did you get a hot new phone for free from TMO
I dont mind the bleed. Its gonna happen with this type of screen. Some posters act like their gonna be using their phone in the dark with a blank screen.
Enjoy this superphone!
You can calm the **** down. Unlike you, myself and many others are not going to say "eh oh well ill deal."
Agreed. This is a non-issue in my book. If XDA had a 'firstworldproblems' subsection, this would be at the top:
"My $500 super flagship smartphone with dual-core 1Ghz CPU, 512MB/8GB, HDMI output, 8MP/1.3MP cameras, and future CM support has slight light bleeding around the edges, and I'm just raging in anger at this piece of junk!!!!"
Edit: I found this just too funny, just posted it on /r/firstworldproblems
I am one if the lucky ones I guess, with no bleed issue. I have seen my friends g2x and it does have small bleeding but only with brightness turned all the way up and on a completely black screen. But it wasn't all that bad and he is keeping his as would I. The device is not perfect and not one made so far has been. Or ever will be perfect. Someone will always find what they think is a flaw.
Sent from my LG-P999 using XDA Premium App
seriously..... WOW.. I'm not freaking out or anything. but I paid $500 for a device that has an issue. and I know LCD'd do, I have TV's and computer monitors with this issue and it is minor.
but I've used the Droid, the Nexus One, the G2, the Droid X, the Vibrant, and the Droid X, and the EVO and NONE.. NONE had anything even close to this.
maybe 10% of it at most, but nothing as bad as my picture... I understand a little bit of bleed, and will be ok with that, but mine is enough for a replacement IMO. oh and many are saying they have the phone with NO leakage. so as much as we shouldn't be too unhappy, if some don't have the issue, why should I have to have it!
Honestly I'd rather have a screen that bleeds a little and looks great rather than an amoled screen that RAPES your battery. Just saying
Sent from my SGH-T959V using XDA App
xguntherc said:
seriously..... WOW.. I'm not freaking out or anything. but I paid $500 for a device that has an issue. and I know LCD'd do, I have TV's and computer monitors with this issue and it is minor.
but I've used the Droid, the Nexus One, the G2, the Droid X, the Vibrant, and the Droid X, and the EVO and NONE.. NONE had anything even close to this.
maybe 10% of it at most, but nothing as bad as my picture... I understand a little bit of bleed, and will be ok with that, but mine is enough for a replacement IMO. oh and many are saying they have the phone with NO leakage. so as much as we shouldn't be too unhappy, if some don't have the issue, why should I have to have it!
Click to expand...
Click to collapse
Maybe yours needs replacement. But in general, all your past phones weren't perfect either, no phone is perfect. The Droid had limited memory, the Nexus One had a wonky touch screen, the G2 had the hanging hinges, the Droid X had motoblur, etc etc. People will always find some flaw to complain about.
mapin0518 said:
Maybe yours needs replacement. But in general, all your past phones weren't perfect either, no phone is perfect. The Droid had limited memory, the Nexus One had a wonky touch screen, the G2 had the hanging hinges, the Droid X had motoblur, etc etc. People will always find some flaw to complain about.
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I would agree with you if there were N1s without wonky touch screens, G2s with decent hinges (perhaps there were a few), Droid Xs without motoblur, etc. To me, it's the idea that there are G2xs without the bleeding (and ones not as bad), and I also happened to get a G2x with heavier bleeding than I'd like. Judging by the amount of people who don't have problems, and considering that this is a forum that attracts people who are peculiar about their phones, I'm fairly sure that my replacement won't be anywhere near as bad.
These kinds of threads are common whenever a new phone is released. I think the worst one ever was the G2 and hingegate. However, it's still helpful to get an idea of how widespread certain issues are. Do we need 20 threads about the same thing? No, of course not. But to complain about people saying there's something wrong, in their opinion, with their phone is just stupid.
wondercoolguy said:
Hey part of your sig says *devices* SGS4G: free from customer loyalty/SENT BACK 14 day return policy! G2X:ORDERED/FREE from customer loyalty!!!!!
"Free from Customer Loyalty" I've been out of contract since Oct help a brother out how did you get a hot new phone for free from TMO
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Click to collapse
Ive had alot of,problems with them...they offered a free,phone of my choice.... Not because my contract was up....
And yeah I know,making this thread doesnt help the spaming problems about the phone but still if they can rant so can i..... Im over it now
sent from a rooted G2x using XDA app
would you rather know there is a "possible" issue, or no.. I'd rather know.
just sayin!
xguntherc said:
would you rather know there is a "possible" issue, or no.. I'd rather know.
just sayin!
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Click to collapse
This isnt a issue.... Not for many of us
Just because you have a worse bleed doesnt mean its a,know defect in all phones
sent from a rooted G2x using XDA app
TimTim12 said:
I would agree with you if there were N1s without wonky touch screens, G2s with decent hinges (perhaps there were a few), Droid Xs without motoblur, etc. To me, it's the idea that there are G2xs without the bleeding (and ones not as bad), and I also happened to get a G2x with heavier bleeding than I'd like. Judging by the amount of people who don't have problems, and considering that this is a forum that attracts people who are peculiar about their phones, I'm fairly sure that my replacement won't be anywhere near as bad.
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I suspect the amount of bleeding is roughly the same across all G2xs, but some people are just less sensitive to it. In fact, I had never even known what LCD bleeding is (and I've owned 5 Android phones the last two years) until this G2x drama began. I decided to inspect my devices and sure enough my Nook Color has some bleeding at the bottom. I never noticed it before, but I bet many of the disappointed G2x'ers would have. Some of us just aren't sensitive to it. Kinda reminds me of the 'dust under the screen' paranoia with the N1.
mapin0518 said:
Agreed. This is a non-issue in my book. If XDA had a 'firstworldproblems' subsection, this would be at the top:
"My $500 super flagship smartphone with dual-core 1Ghz CPU, 512MB/8GB, HDMI output, 8MP/1.3MP cameras, and future CM support has slight light bleeding around the edges, and I'm just raging in anger at this piece of junk!!!!"
Edit: I found this just too funny, just posted it on /r/firstworldproblems
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ROFL. It's hard being first... =/
what the hell guys. now you all gave this perfectionist something to look for.
i used adw to hide the staus bar and set my background to solid black. it does show for me in the top right corner moreso than anywhere. on my default home screen, i have the weather clock from beautiful widgets running. i have to really strain to see it. if i slide over to a screen with nothing but black background, it's clearly visible. but only if i put the phone in a dark spot, like under my desk. it's still visible though. but not like it's blinding. even with 2.3 and a black status bar, the icons would hide it,on my phone at least. am i going to return it? no. but if i heard tmo considered this an issue and lg had phones with no bleeding and were willing to replace them? then i might. this phone might get sold in a year if the merger goes through because no way am i going to att. so for me, i can live with it. i did notice it in my camera app before this thread was started. but didn't think it was that big a deal. it's not like it shows while playing videos. and i haven't noticed any problems with pictures taken.
I agree all LCD's have some bleeding, my old G2x had it bad like posted in the other screen thread. I noticed mine immediately after turning it on, on the initial setup screen, on darker background, while playing games, and watching a test movie.
Coming from a N1 with absolutely no bleeding, I chaulked it up as normal for LCD's. After reading some didn't have it, I went to the store and looked at the display model and bought another one.
Comparing the two is night and day. So all I can say is return it if they won't swap it out. The original was purchased online and the second one was tested at a store with a 14 day return policy attached. Getting a refund on the first one.
Yes large lcd monitors and lcd tvs have screen bleed largely due to the tech, but its piss poor for a small 4" lcd display to have screen bleed as well.
You don't see screen bleed on any other lcd phones such as htc desire hd, xperia and the iphone. Do a search on this forum and the only phone that have screen bleed problems is this phone.
This is NOT a common issue on tiny lcd screens.
People saying this is common and should just accept it is just making lame excuses up for lg.
I understand both sides of the story here
Your side: Yes I understand this is super annoying, and it's a KNOWN issue so why didn't someone make 1 Thread about it, and just comment in the thread.
Everyone else side: Okay I would understand the bleeding screen if it were lets say 2008 or so, but it's 2010 and were really having problems with the screen? Seriously? It's not like they didn't know, they merely didn't care I'm guessing.. Another thing that makes me wonder, is why if they are making (they being lg) iPhone retina screens, couldn't they bump up the display a little?
Ps: Idk, not starting anything, just explaining my point of view

Am I unlucky with screen bleed?

I've went through about 5 different phones and they all have the same screen bleed. Tried multiple stores in case they were from the same batch. Am I just unlucky? Or do all G2X have screen bleeds and the ones that report they don't really arent as picky as I am?
Your picky.
Sent from my LG-P999 using XDA Premium App
the mythical perfect screen you hunt doesn't exist
you're clearly being too picky. my screen has a bit of bleed, but i'll be keeping it because i'm never watching a solid black screen, at full brightness, in a dark room. so it doesnt really matter that much to me.
You're not unlucky, and you're not too picky. I just returned my 3rd g2x today because of backlight bleeding. All 3 were so bad that the bleeds were reaching into the center of the screen. Despite what people say about 'You can't see it unless you're in the dark' is not completely true. The last 2 phones had a stripe of brown across the bottom that was blurring out text at the lower half the screen when on a white background. The 3rd was outright yellow.
Upon returning my 3rd, the manager at the store pulled about the remaining 5 they had in stock. She went in the back and checked all 5 in the dark, and all of them had screen bleeding worst than the one I was returing. The manager agreed that it was unacceptable and sent all 5 back. She's calling me when the next shipment comes in, and she's going to personally go through every phone until she finds one that works right.
As for being too picky, that's bull. These guys on the forums will tell you you're being overboard, but the phone is $500 or $199 and a 2 year contract. I know some people have cash to throw around, and the value of the dollar means nothing. But for me, $200 is a lot of money, 2 years of my life is a lot of time, and for me to just accept something that isn't built right because i'm being "too picky" is a load of crap.
If this was a $5000 tv I bet you'd be singing a different tune, but since it's a $500 phone I should just suck it up. Screw that, i'll return 80 of them if I have to. Hopefully someone at corporate will get the hint and call LG about it.
The manager told me that LG already notified all the T-Mobile reps to make them aware of it. So it's not just a matter of pickiness, this a clear cut QA issue on LG's end.
Backlight bleeding is common. It's common because of poor production, and absolutely no QA in Korea. They're shipping these phones out before the glue finishes drying, and thus we're left with crap. I read another post on here that a guy had glue around the edges of the screen. LG needs to get it together, this is out of hand.
The phone is sexy though, and I suggest returning it until you get the one that works right. I've considered giving up and waiting for another, but all the other phones coming up have custom roms and locked bootloaders. I'm uninterested.
konga056 said:
I've went through about 5 different phones and they all have the same screen bleed. Tried multiple stores in case they were from the same batch. Am I just unlucky? Or do all G2X have screen bleeds and the ones that report they don't really arent as picky as I am?
Click to expand...
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I saw a post a few days ago of someone who went to replace their phone in the store. They tested the new one in the store and were satisfied, but then got home and locked themselves in a closet or something and saw some bleed and they were upset.
If you're like this person, then ya, you're way too picky. This is an LCD screen, not LED.
MWBehr said:
If you're like this person, then ya, you're way too picky. This is an LCD screen, not LED.
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LG Electronics also makes the iPhone 4 LCD. And it doesn't have this issue.
I don't understand why anyone would accept what is for certain a quality issue. Do you really just not care that much? I have had many phones over the years and none of them have had these issues. I even pulled all of them back out (yes I have kept them all) and checked them under the exact same conditions as the g2x I sent back yesterday. Do you know how many of them had screen bleed? ZERO none of them. I'm not talking about standard extra defused light coming through an LCD. I'm talking about multiple spots were light was coming through because it simply wasn't sealed correctly.
To the people saying you are being too picky or it doesn't matter or they are all like that either don't know what they are talking about, saying that because they don't like you, or just like to be screwed out of their money.
Have a little pride and demand that it is right. I will sent back every single phone I get until I get one that is correctly built.
i paid 500 for mine but i just don't wanna go there get another one and have it be worse than mine and then make it an issue for me to keep going back till i get a good one since the one i have has been straight aside from the minor backlight issue which i can't see unless im in the dark on that black screen
I have to say that my first phone had it bad. I could tell in every app I tried. I saw it before there were threads like these. I returned it.
I did however buy one from the store and went into the neighboring store's bathroom with the light off, total darkness and the screen looked good.
Obviously these are the first batch and may not be perfect but I'd like to think "most" are under normal conditions. I know I wouldn't stand for it. The screen is something you always will use. It would bother me.
If your store doesn't have a good one, then don't buy it. I guess it is save to say there are batches of bad phones out there. The demo unit at the store near me looked great compared to the SGS4G sitting next to it and there were no bleeding. My unit was clean too.
I'd recommend wearing a hoodie and checking before you leave.
strung said:
LG Electronics also makes the iPhone 4 LCD. And it doesn't have this issue.
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Google is your friend: http://forums.macrumors.com/showthread.php?t=1141752
Anymore random LCD phone names you want to throw out that you think doesn't bleed?
Look, I'm not saying that there isn't an issue, because I've seen several picks of completely unacceptable bleed. I'm simply saying don't expect to have absolutely no bleed.
MWBehr said:
Google is your friend: http://forums.macrumors.com/showthread.php?t=1141752
Anymore random LCD phone names you want to throw out that you think doesn't bleed?
Look, I'm not saying that there isn't an issue, because I've seen several picks of completely unacceptable bleed. I'm simply saying don't expect to have absolutely no bleed.
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Click to collapse
Yea my neighbor has an iPhone 4 and I can see some. Nothing major and he probably doesn't even notice it. I think every LCD phone I had, had some bleeding... hence why I love my Nexus One Amoled... but it had its problems too.
I'd rather have a small bleed then no multitouch or a locked bootloader
out of 5 g2x I've seen, all of them had similar bleeds (similar bleed size, similar pattern at each corner), with 1 of them being the worst. All 5 of them are pretty much the same.
with that being said, I think you should really just settle with one. NOT because I am saying you are picky, but that statistically the chance of getting one with minimal bleed is very, very, very low.
I truly have no idea how some people on this forum are getting g2x's with almost no bleed. If you ask me, it's either we have different judgment, or they just don't test their devices in a totally dark room with >50% phone brightness.
c19932 said:
out of 5 g2x I've seen, all of them had similar bleeds (similar bleed size, similar pattern at each corner), with 1 of them being the worst. All 5 of them are pretty much the same.
with that being said, I think you should really just settle with one. NOT because I am saying you are picky, but that statistically the chance of getting one with minimal bleed is very, very, very low.
I truly have no idea how some people on this forum are getting g2x's with almost no bleed. If you ask me, it's either we have different judgment, or they just don't test their devices in a totally dark room with >50% phone brightness.
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....or different batches throughout the country/world?
MWBehr said:
Google is your friend: http://forums.macrumors.com/showthread.php?t=1141752
Anymore random LCD phone names you want to throw out that you think doesn't bleed?
Look, I'm not saying that there isn't an issue, because I've seen several picks of completely unacceptable bleed. I'm simply saying don't expect to have absolutely no bleed.
Click to expand...
Click to collapse
So what is your point? The light bleed existed on the initial batch of iPhone 4's, people complained, and the manufacturing process was fixed. If people don't complain then it won't get fixed. If LG can fix it for the iphone, they can fix it for this phone.
i had to go into my dark room and set my screen to 100% to see any bleed...but how often will you keep your screen at full brightness in complete dark? when it's dark i dim my screen, the bleed is nearly impossible to see in typical conditions.
Each of the phones I had i didnt look at them in a completely dark room. But just looking at the screen under normal office light at 50% display and they were all quite noticable. I dont think I'm being too unreasonable but maybe I am.
I think i'll just suck it up and live with it. I honestly wouldnt mind it if the bleeding is in the top two corners where its generally the white status bar but its pretty noticeable in the bottm two. I'll probably just end up waiting until HTC Sensation comes out and sell this.
strung said:
So what is your point? The light bleed existed on the initial batch of iPhone 4's, people complained, and the manufacturing process was fixed. If people don't complain then it won't get fixed. If LG can fix it for the iphone, they can fix it for this phone.
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Nice try again. Apparently you paid no attention to the date of the posts on that thread. The initial post was 4 days ago (3 when I initially made mention of it).
Of course, I must also point out that your initial claim was that iphone4s "do not have this problem". They definitely have had this "problem" and sill do.
Just give up or admit you're wrong. Quit clinging to this completely inaccurate claim.
MWBehr said:
The initial post was 4 days ago (3 when I initially made mention of it).
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Honestly I didn't notice that. I stand corrected!
I'm sorry to ask such a tyro question. What is screen bleed? What does it look like?

Backlight bleed on i9023???

I got my phone a few days back and on full brightness I notice backlight bleed at the top left of the screen. It isnt very noticible but is nevertheless annoying. My computer LCD also has bleed at about the same spot so I know LCD's do have this problem but I am not sure if the nexus S is supposed to have it.
So anyone else has backlight bleed? Can I and should I claim warranty on this? If I claim warranty I should demand a replacement instead of repairing and putting a new LCD in it right? My phone is barely a few days old.
I have 3 dead pixels as well.
Seems like I have corner bleed as well with full brightness. Please someone comment on the quality of the i9023 display? I know dead pixels are pretty common and they dont really bother me. But I am kinda disappointed with the backlight uniformity.
That should be plenty to get you a new screen or a refurb phone. I don't have any screen bleeding on my i9023 and the SC-LCD is exceptional. Have a chat to samsung or your carrier while it's still brand new.
I don't have it. Get it replaced
Okay guys will go to the service center. I hope they accept it without much hassle.
Now as for refurbish phone, why should I be getting a refurb phone? My phone is less than a week old.
From memory, Samsung's policy doesn't involve getting you a brand new phone. They'll give you a refurbed one or change out your screen (most likely). However if you've bought it from a reseller or service provider, they might be able to offer you a new one no hassles. It all depends really, and i've not gone through it to really comment.
Just remember if you end up sending it in, don't put the back cover or battery in there and unroot and relock bootloader just in case. If you're lucky you'll get an extra back cover and battery for your troubles.
Harbb said:
From memory, Samsung's policy doesn't involve getting you a brand new phone. They'll give you a refurbed one or change out your screen (most likely). However if you've bought it from a reseller or service provider, they might be able to offer you a new one no hassles. It all depends really, and i've not gone through it to really comment.
Just remember if you end up sending it in, don't put the back cover or battery in there and unroot and relock bootloader just in case. If you're lucky you'll get an extra back cover and battery for your troubles.
Click to expand...
Click to collapse
I dont have the phone rooted so thats not an issue.
I bought a sim free nexus from samsung distributor in my country. I really didnt know about this samsung policy it really stinks if true.
I dont have time to get the LCD replaced as I am leaving town next week and it kills resale value as when you sell the first thing the other person asks is if it's been repaired.
I will call the distributor tomorrow to see what "policy" they have regarding this. If I get new phone then good otherwise I will just keep using it. The problems with my LCD can only be seen with a keen eye so I really dont think it would cause a problem when selling the phone.
You'll probably be expecting a 3 - 4 week turnaround time if you send it to them (unsure about service centers and what powers they have in this) and you can have a read here. Luck of the draw most likely.
I just checked a friends iphone 4 and even that didnt have a very uniform screen at full brightness. Are you guys really sure you cannot see any bleed at full brightness in a dark room?? Not many LCD's are capable of that atleast the corners will be a bit more bright. And to be fair the nexus LCD does get really really bright on full brightness.
I think I can live with this since I barely use the phone on full brightness.
And I also searched about dead pixels, it seems many screens will have atleast one or 2 if you notice hard.

Dirt in screen Verizon galaxy s3

Alright so I got my gs3 today and I recently noticed that there is a piece of dust near the top of the display. I know it is dust because it is still visible with the screen off. I'm not really bothered by it considering it's about the size of a pixel. Do you recommend I attempt to exchange it, or just live with it. It's in the notification bar and is almost never visible and I didn't notice it the first time I checked it for dead pixels.
tcb4 said:
Alright so I got my gs3 today and I recently noticed that there is a piece of dust near the top of the display. I know it is dust because it is still visible with the screen off. I'm not really bothered by it considering it's about the size of a pixel. Do you recommend I attempt to exchange it, or just live with it. It's in the notification bar and is almost never visible and I didn't notice it the first time I checked it for dead pixels.
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If it doesn't bother you I would just keep it. It is a major hassle switching out phones and the stores will generally fight you tooth and nail to keep from allowing the exchange unless the phone is really defective. Good luck!
The Dark One
I would exchange it.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
DarkMage619 said:
If it doesn't bother you I would just keep it. It is a major hassle switching out phones and the stores will generally fight you tooth and nail to keep from allowing the exchange unless the phone is really defective. Good luck!
The Dark One
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To be honest I have more crap stuck in between my screen protector and the Glass. It's hardly noticeable so I'm not really worried. I know if I go into a vzw store they will be difficult. Even if I get a new one it could have a dead pixel smack dab in the center. Still an awesome phone.
It was a huge pain getting my Galaxy S3 replaced at a Verizon store for a legitimate problem- I had a dead pixel. The employee helping me refused to replace it, until finally the manager came and looked at it, deeming it a legitimate problem and allowed me a swap for a new device.
So if it doesn't bother you, don't worry about it.
I had my first GS3 replaced by T-Mobile. Right after I called they sent a brand new one overnight at no cost to me. Sent first phone back with the included return shipping label. Everything was easy as pie.
tcb4 said:
Alright so I got my gs3 today and I recently noticed that there is a piece of dust near the top of the display. I know it is dust because it is still visible with the screen off. I'm not really bothered by it considering it's about the size of a pixel. Do you recommend I attempt to exchange it, or just live with it. It's in the notification bar and is almost never visible and I didn't notice it the first time I checked it for dead pixels.
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Click to collapse
I am in Canada but I imagine it still works the same. I never go into the store to deal with problems like that. Call them up (not the individual store). The people on the other end are used to dealing with that all day and have the policy down pat. I would believe they would resolve the issue immediately and send a replacement. At the minimum you will be opening a ticket (file) about the issue. An remember polite and firm, if the original person you are dealing with cannot resolve to your satisfaction request talking to a manager. They have more latitude when dealing with issues.
An I am sorry it's brand new. You are entitled to have it in perfect working condition including not having trapped dust. Give them a call.
P.S. An yes you are bothered by it, or you would of never taken the time to Create your OP. An I would be bothered by it as well.
Good luck.
I'm debating because right now I am bothered by it, but I know in a little while I really won't care. I'll see if I can get it replaced, but if I can't it won't be the end of the world.
Judge34411 said:
I am in Canada but I imagine it still works the same. I never go into the store to deal with problems like that. Call them up (not the individual store). The people on the other end are used to dealing with that all day and have the policy down pat. I would believe they would resolve the issue immediately and send a replacement. At the minimum you will be opening a ticket (file) about the issue. An remember polite and firm, if the original person you are dealing with cannot resolve to your satisfaction request talking to a manager. They have more latitude when dealing with issues.
An I am sorry it's brand new. You are entitled to have it in perfect working condition including not having trapped dust. Give them a call.
P.S. An yes you are bothered by it, or you would of never taken the time to Create your OP. An I would be bothered by it as well.
Good luck.
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Ha Ha, well I got two new ones. the second one had a dead pixel right in the middle.
Dirt Or Dead Pixel Under Screen
I just went through this myself, I bought a new S3 from Future Shop, it was great for the first 7 days then I just happened to have a grey wallpaper up and I noticed faint black lines almost in the middle of the screen and they ran from the top to the bottom, and as I scrolled the wallpaper back and forth they were very noticeable, I myself am the type of guy that now that I know its there it drives me crazy, I ended up taking it into the store and the sales rep looked at it and pulled another out to compare, he sat there for 10 minutes comparing it and finally told me the new one has the same lines but refused to show me it. So I took my phone and left. After I get home just before bed I noticed a black dot near the top, I tried wiping it off for I thought it was dust but it did not move, I could not figure out what it was, I thought dust but how did it get there in a matter of a few hours when I don't put my phone anywhere that it could cause dust to get into the screen like that, I ended up shinning a light on it with the screen off and it was not there so it was a pixel issue, I ended up going back to the store this morning where I had to argue and complain for 20 minutes before they finally exchanged it as they tried telling me it was dust behind the screen, anyway the new one is perfect. There should be no issue when you want to return or exchange your phone especially when you just shelled out $600 to buy it. But I suppose with the mass production of these phones there is bound to be issues with some.

General First replacement since Nexus 6P

Yesterday I was doing some work around the house, pulled my phone out of my pocket to change YouTube videos or something. Noticed a black spot, dead pixels. I thought the other day that I saw a ghostish blur on the bottom left of the phone, the dead pixels are in the middle left of the phone. Have a warranty replacement coming. Coming it's the first phone replacement I've had to have since my eight or nine Nexus 6Ps under warranty.
My mind to maybe sell it and try something else, like the one plus 11, but man. Idk. . anyone else have similar screen quality issues? Maybe? I've just been lucky up to this point.
kickenwing13 said:
Yesterday I was doing some work around the house, pulled my phone out of my pocket to change YouTube videos or something. Noticed a black spot, dead pixels. I thought the other day that I saw a ghostish blur on the bottom left of the phone, the dead pixels are in the middle left of the phone. Have a warranty replacement coming. Coming it's the first phone replacement I've had to have since my eight or nine Nexus 6Ps under warranty.
My mind to maybe sell it and try something else, like the one plus 11, but man. Idk. . anyone else have similar screen quality issues? Maybe? I've just been lucky up to this point.
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Click to collapse
No issues here. Haven't read all the threads, but if it were a common fault i think it would be reported here (and noticable). Just bad luck with a dodgy screen... maybe.
kickenwing13 said:
Yesterday I was doing some work around the house, pulled my phone out of my pocket to change YouTube videos or something. Noticed a black spot, dead pixels. I thought the other day that I saw a ghostish blur on the bottom left of the phone, the dead pixels are in the middle left of the phone. Have a warranty replacement coming. Coming it's the first phone replacement I've had to have since my eight or nine Nexus 6Ps under warranty.
My mind to maybe sell it and try something else, like the one plus 11, but man. Idk. . anyone else have similar screen quality issues? Maybe? I've just been lucky up to this point.
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Click to collapse
OnePlus 11 might not be a better choice. I had one for just over a month when suddenly an entire row of pixels just went bright white for no reason (see attached). Guess any manufacturer can deliver a bad screen every once in a while.
congrats on the long life of the nexus 6p bro.
I gave mine up when they offered the pixel xl as a free replacement....the pixel xl sucked

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