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Getting a refurbished tb

Having a speakerphone issue outside 14 days getting a refurbished phone super po.
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thunderboltglass said:
Having a speakerphone issue outside 14 days getting a refurbished phone super po.
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ok? Pointless thread

Indeed I was venting. But has anyone received a refurbed bolt if so what's the build quality like.
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thunderboltglass said:
Indeed I was venting. But has anyone received a refurbed bolt if so what's the build quality like.
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looks like when you first bought it :0

Lol
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Just read your other topic you are replacing your phone cause of an echo? Hmm sometimes I hear an echo on Xbox live I'm gong to go return that.
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miketoasty said:
Hmm sometimes I hear an echo on Xbox live I'm gong to go return that.
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+1ol
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If you can read I am not the on hearing the echo. Is the person on the other end hearing themself echo when I have it on speakerphone. They say it sounds horrid and it was tested at Verizon they said it sounds terrible.
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you dont need to get a referb. if you go to a corporate store theyll switch you out right there on the spot.

magicriggs said:
you dont need to get a referb. if you go to a corporate store theyll switch you out right there on the spot.
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if you are outside your return window, they will refer you to get a replacement sent to you or you can call 611 and talk to a data tech support person and they will send you a replacement, but the stores will not replace it on the spot. they prob would if you *****ed and moaned for 2 hrs straight just to get you to leave... but their policy is to have a replacement mailed to you

magneticzero said:
if you are outside your return window, they will refer you to get a replacement sent to you or you can call 611 and talk to a data tech support person and they will send you a replacement, but the stores will not replace it on the spot. they prob would if you *****ed and moaned for 2 hrs straight just to get you to leave... but their policy is to have a replacement mailed to you
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I find being either a complete and total ****(which comes naturally to me) or knowing someone that works there solves the two hour problem. haha. I got an upgrade once when my phone died and wasnt insured. Didnt have to renew my contract or anything but walked out of there with a new phone. Granted, I cant go back to that specific store anymore, but I still got my way. haha.

magneticzero said:
if you are outside your return window, they will refer you to get a replacement sent to you or you can call 611 and talk to a data tech support person and they will send you a replacement, but the stores will not replace it on the spot. they prob would if you *****ed and moaned for 2 hrs straight just to get you to leave... but their policy is to have a replacement mailed to you
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That is not correct. A Corporate store will exchange the phone outright, if they have it in stock.

magicriggs said:
That is not correct. A Corporate store will exchange the phone outright, if they have it in stock.
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Probably just depends on who you speak to. I was in a corporate store yesterday and they told me they would not exchange it outside of the return window, and that I would have to wait for one in the mail. They had it in stock and everything, just wouldn't do it.

Same story. But the good news is when talking to them on the phone they said since the phone is only 3 weeks old that there are no refurbs yet just new factory replacement new phone just no box and battery and mem card. I'll wait till Monday and post if its new or and obvious shi**y refurb.
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Well not that it matters as I'm pretty sure that this thread is dead, but I received my replacement today. The phone is in great shape no speakerphone issue, no dead pixels, all buttons are perfect. So anyone that has to get a CLN device don't panic it may be better than out of the box.
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I was going to say the phone has only been out like what 3 weeks, even if it was refurbished I'm sure it wouldn't be beat to death.

I'd be willing to bet my own TBolt that you will not receive a refurbished device. It will be just the handset. No battery, SDcard, etc. I have never seen a refurbished phone actually be refurbished. They purchase devices w/o the packaging and included accessories from manufacturer's. If you choose to purchase a refurb, then you get sent an actual refurb but replacements are new 99.9% of the time. My fiancee was just outside our 14 days and needed her incredible replaced. They sent a brand new "refurb" and offered me $100 off my bill since technically I paid for a new device and received a "refurbished" unit. So basically she got a new dinc for free. Not to mention the TB is so new they wouldn't even have refurbs yet. Don't get upset till you get the device, I guarantee you will be happy with it.

BTW, for those arguing over the return policy. They will refer you to a repair center for an exchange. If your in your 14 day period however, you hold the power to either get an exchange or cancel out right so they will usually do the exchange rather than risk you getting pissed and returning the phone and canceling your contract. They'll make it as if their doing you a favor but in reality you are in charge during the first 14 days.

thunderboltglass said:
Well not that it matters as I'm pretty sure that this thread is dead, but I received my replacement today. The phone is in great shape no speakerphone issue, no dead pixels, all buttons are perfect. So anyone that has to get a CLN device don't panic it may be better than out of the box.
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Did it comenwithout the battery cover? Just curious. Thanks

Yes it came without a battery cover later that night though the plastic rubber piece at the bottom of the screen popped out lol. What a joke this phone is they are sending another I hate this spending money on a piece of junk. I do love the phone but UK glad I signed only a one year contract. I'm not even picky I don't care about dust under the screen or light bleed though. But really a malfunctioning speaker and this one falling apart give me a break.
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Did you receive a survey invite from Smithgeiger about your OneS?

I just finished doing a satisfaction survey about my One S. It asks how you like it, what made you buy it and things you don't like about it. I made it pretty clear I wasn't satisfied with this phone the way it is now. The bloatware, the signal problems, the gps jumping all over the place and the wifi/4g bug after the newest update.
After I was done with the survey I qulified for a moderated forum, I must attend the forum for 3 days straight, twice a day for a total of 30-60 minutes. I will receive a $50 voucher once completed, the forum will be announced at a future date.
DO THE SURVEY, LET THEM KNOW WE DON'T WANT THE BLOATWARE AND THAT THE UPDATE SCREWED THE PHONE UP.

I got that survey also. And I let them know about all the bloat as well
Sent from my HTC One S

Same here, and let loose with both guns about the bloatware, and how I feel about their capping data, but also installing apps that can't be disabled that use data.
At the end I was told I qualified for a follow up study I would be paid $50 to complete. Anyone else get that? I haven't been sent the info on the study yet, though.
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Droidificator said:
Same here, and let loose with both guns about the bloatware, and how I feel about their capping data, but also installing apps that can't be disabled that use data.
At the end I was told I qualified for a follow up study I would be paid $50 to complete. Anyone else get that? I haven't been sent the info on the study yet, though.
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Yeah, I got the $50 offer too, seems like the dissatisfied customers are getting the offer.

Where can I take the survey
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Yeah. I got this offer too. Hopefully less bloatware.
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ccondon said:
Where can I take the survey
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You have to get a personal invite via email. I found mine sitting in my spam box yesterday. I complained about everything except I forgot about them removing free tethering. I too took up the invite for the $50 followup.

I got this too. Before even visiting xda. I answered it all and mentioned the bloatware and sensitive screen and battery size. (Not that I have battery issues but still) I also went for the $50 offer still waiting on the confirmation email.
Sent from my HTC one sex

Me too. Waiting for the other thing to start. The ota had my phone performing worse on quadrant. And yesterday I got that bug where the phone had no signal while on gps.

Still nothing about the followup. Anyone get their info yet? I want my $50
Now ask yourself, did I really just read that? Yes you did.

Droidificator said:
Still nothing about the followup. Anyone get their info yet? I want my $50
Now ask yourself, did I really just read that? Yes you did.
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Nothing yet, I think it said it could be a few weeks before we do the forum.

how did y'all get the offer for the survey?

In an email.
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Anyone ever get the follow up after the forum participation for the $50? It's been over a month now.
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elracing21 said:
Anyone ever get the follow up after the forum participation for the $50? It's been over a month now.
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I haven't. Sure was nice of them to get our hopes up. Of course, I haven't gotten my $50 rebate or the $100 for trading in my Shadow II yet either. I'm about ready to try the GS3 (maybe it will actually do some things properly) so add all my One S accessories to the list, and this has turned into a very expensive lesson (along the lines of: The HD2 must be the exception, cause HTC + Tmobile = Fail).

Nope. Me neither. I gave them a call and i was told if i don't receive by the end of the month(steadily approaching) to call back and they will get it situated. Other than that. No help. Seemed like they didn't even have access to any basic information.
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BerMM said:
I haven't. Sure was nice of them to get our hopes up. Of course, I haven't gotten my $50 rebate or the $100 for trading in my Shadow II yet either. I'm about ready to try the GS3 (maybe it will actually do some things properly) so add all my One S accessories to the list, and this has turned into a very expensive lesson (along the lines of: The HD2 must be the exception, cause HTC + Tmobile = Fail).
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I went with the gs3 after waiting these 2-3 months without s-off on the one S. No regrets. The gs3 is just a much better device with more dev support. I don't blame the device just as you said the Htc+Tmobile combo = fail
Nope. Me neither. I gave them a call and i was told if i don't receive by the end of the month(steadily approaching) to call back and they will get it situated. Other than that. No help. Seemed like they didn't even have access to any basic information.
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What contact information did you use to get in touch with them. I no longer have the original email. I don't even remember entering my street address anywhere for them to send me the money. I have bad memory so if we had to I don't remember.
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elracing21 said:
I went with the gs3 after waiting these 2-3 months without s-off on the one S. No regrets. The gs3 is just a much better device with more dev support. I don't blame the device just as you said the Htc+Tmobile combo = fail
What contact information did you use to get in touch with them. I no longer have the original email. I don't even remember entering my street address anywhere for them to send me the money. I have bad memory so if we had to I don't remember.
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1-888-525-5026 here is the number that is in the email. I'm pretty sure the first time you sign into the forum it asked for your address and other info.
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Still nothing in the mail.. Anyone get their incentive yet?
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Mathato said:
Still nothing in the mail.. Anyone get their incentive yet?
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Pollsters=politicians=lawyers=crooks. Still regret wasting my 5 minutes.
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[Q] tmobile insurance question

So the day i got my g2x i signed up for insurance that covers everything. And since tmobile discontinued the g2x, if i loose my phone or someone steals it, how will i get a replacement? Will they give me choices of different phones to choose from?

There's a thread in discussion that summarizes this: if something happens, you pay $130 and can choose an HTC sensation or if you push them a galaxy s2.
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redmonke255 said:
There's a thread in discussion that summarizes this: if something happens, you pay $130 and can choose an HTC sensation or if you push them a galaxy s2.
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not true they are still sending out g2x's i received one

Thanks, but why would i need to pay another 130 bucks?

joker550 said:
Thanks, but why would i need to pay another 130 bucks?
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it's just like your auto or health insurance. Just because you pay the premiums, you still have a time of service deductible you're responsible for.
Now if it's a warranty problem, they send a refurbished G2x with a much smaller warranty processing fee
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Basically you have to pay for a replacement for anything other than hardware failure. So if you lose it or its stolen or water damage you have to pay. Now let's say your speakers fail or button stops working or even the charger port like mine was they will replace it for "free" as they say, but still make you pay a $5 fee to exchange your phone
Sent from my LG-P999

so lets say i make my own hardware issue and send them the phone, will they send me another g2x or one of the other phones?

Your fault= insurance= large deductible= different phone
LG 's fault= warranty= small processing fee= refurbished G2x
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These deductibles are pointless. Might as well get a new phone. But to stay on topic, yeah you will still get your G2x refurb. If they dont have any, $130- $150 for S2 or Sensation.

[Q] How to convince carrier of mura?

I have a moderate amount of mura (the ink marks shown here: http://forum.xda-developers.com/showthread.php?t=1658601) on my screen, it's really bugging me. I tend to use my phone in bed at night a lot, so I can see it quite often.
I noticed it hours after coming home from the store with the phone. Went back the next day, the rep that sold the phone to me told me he'd have to see it in order for me to swap, but I had a hard time showing it to him in the store. We even went back to their break room, he turned out the light / closed the blinds, but it still wasn't dark enough to see it.
I'm still within the 14 days, is there any hope for me?

It's been my experience that dealing with customer support over the phone tends to get me farther with issues such as this rather then going back to the store you actually purchased the phone.
Have you tried calling about this issue?

Irated said:
It's been my experience that dealing with customer support over the phone tends to get me farther with issues such as this rather then going back to the store you actually purchased the phone.
Have you tried calling about this issue?
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I have not yet, I will give that a try tomorrow.

I had this issue with my RAZR. Going to the store and actually getting the guy to go in a back office and admit to seeing it got me no where. He said all phones are like that.
I walked out of the store called customer service and within 5mins they were overnighting me a cln device.
Id recommend calling over going in on anything now.
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i have to echo what others have said, call.

ddurandSGS3 said:
i have to echo what others have said, call.
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Or exchange it for a different color
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jonapunk said:
Or exchange it for a different color
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You cannot do this without paying a restock fee.
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jonapunk said:
Or exchange it for a different color
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Not really sure how that would help, I didn't even say what color I have now.

I talked to a technical representative on the phone who told me their policy is I have to exchange at the store I bought the phone from. I'm almost ready to pay the restock fee and downgrade back to my old phone.
Other pictures of the same issue: http://forum.xda-developers.com/showthread.php?t=1702635

Went back to the store, talked to two more representatives, both told me the phone doesn't have a problem. Will have to call Samsung tomorrow, but I don't think they'll help me either.

Dead camera?

Just recently, my gf's mt4gs stopped working whenever you try to open the app. The only thing that happens after opening the camera app is the black screen. The only thing we can do is go back to the home screen.
Just recently restored from the very first backup through cwm. Still no go. I'm now assuming it is a hardware problem and her phones warranty just ended last month...
Any help would be great.
Thank you
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EhHowzit808 said:
Just recently, my gf's mt4gs stopped working whenever you try to open the app. The only thing that happens after opening the camera app is the black screen. The only thing we can do is go back to the home screen.
Just recently restored from the very first backup through cwm. Still no go. I'm now assuming it is a hardware problem and her phones warranty just ended last month...
Any help would be great.
Thank you
Sent from my Nexus 7 using xda app-developers app
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I'm having that issue myself. Tried unrooting and rerooting but I still have that error. Kornyone said it might have something to do with the camera itself.
Sent from Spaceball One.

blackknightavalon said:
I'm having that issue myself. Tried unrooting and rerooting but I still have that error. Kornyone said it might have something to do with the camera itself.
Sent from Spaceball One.
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Its pretty s#itty that this phone was so-called T-Mobile's best camera phone when it was released. What's happens after a year?...the camera dies. I've done hard resets, revert back to factory-fresh out of the box, and even used the first nandroid backup of this phone. My gf is still paying in installments for the phone every month and she is worried that she has to pay the rest of the amount in order to get another phone. She didn't apply for the product insurance and I'm for sure the factory warranty is over. I have removed root and I'm trying to revert the bootloader/recovery back to stock to return it to the store.
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EhHowzit808 said:
Its pretty s#itty that this phone was so-called T-Mobile's best camera phone when it was released. What's happens after a year?...the camera dies. I've done hard resets, revert back to factory-fresh out of the box, and even used the first nandroid backup of this phone. My gf is still paying in installments for the phone every month and she is worried that she has to pay the rest of the amount in order to get another phone. She didn't apply for the product insurance and I'm for sure the factory warranty is over. I have removed root and I'm trying to revert the bootloader/recovery back to stock to return it to the store.
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If you unlocked it through HTCdev, they'll know you rooted it.

blackknightavalon said:
If you unlocked it through HTCdev, they'll know you rooted it.
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Looks like there is nothing else to do. Bummer...
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EhHowzit808 said:
Its pretty s#itty that this phone was so-called T-Mobile's best camera phone when it was released. What's happens after a year?...the camera dies. I've done hard resets, revert back to factory-fresh out of the box, and even used the first nandroid backup of this phone. My gf is still paying in installments for the phone every month and she is worried that she has to pay the rest of the amount in order to get another phone. She didn't apply for the product insurance and I'm for sure the factory warranty is over. I have removed root and I'm trying to revert the bootloader/recovery back to stock to return it to the store.
Sent from my Nexus 7 using xda app-developers app
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There are issues with any hardware you buy. My MT4GS has been very reliable over the past 1 year-2 months that I've had it. I've lived in China for part of that time, using a China Unicom SIM, taking hundreds of really great pics and videos, installed numerous ROMs (but always going back to a stock-based ROM for reliability/stability). It has been a great phone for me. I have bought an after-market battery from a shop in Shanghai, cost about $6US and it lasts me more than a day (1900mAh). Can't beat that.
Two friends with iPhone 4S have had cracked backs just from having them in their pockets. One just got a new iPhone 5, after 2 days he had to have it replaced because the button broke. It's just a fact of life in modern hardware.

I have insurance on my phones... and all u need to do is send it in to asurion and get a replacement... my cousin had the original mytouch 4g and he got a htc one x as a replacment... also the phone was rooted and had a custom rom on it when we sent it back.
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Lockdo6307 said:
I have insurance on my phones... and all u need to do is send it in to asurion and get a replacement... my cousin had the original mytouch 4g and he got a htc one x as a replacment... also the phone was rooted and had a custom rom on it when we sent it back.
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True. My gf upgraded to the GS3 and after purchasing the phone, they told her she had insurance when she signed up a year ago. She was kinda bummed that she spent a lot to get the GS3, but she is enjoying the phone...she didn't even let me try it yet...lol. Its alright, I have my Nexus 7 and GS2, rooted and rom'd.
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