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So you've bricked your captivate..../Stories to tell AT&T so you can get it replaced!
I recently bricked my captivate. It turned into a brick. Nothing happened at all. So i called samsung when ATT wouldnt replace it, and i told them it would shut off every once in a while and then one day it wouldnt turn on again. they gave me a new one!!!
so here i am, starting an AT&T/Samsung Support story thread. Tell us what you told them, and the results!
Or instead of a story realize you just perpetrated fraud and edging on theft since you lied about what happened to your phone instead of taking responsibility foe breaking it. If you're going to change the inner workings of your phone you shouldn't lie to get it replaced, but instead accept the risks and the cost if something goes wrong.
Sent from my GT-I9000 using XDA App
cropythy said:
Or instead of a story realize you just perpetrated fraud and edging on theft since you lied about what happened to your phone instead of taking responsibility foe breaking it. If you're going to change the inner workings of your phone you shouldn't lie to get it replaced, but instead accept the risks and the cost if something goes wrong.
Sent from my GT-I9000 using XDA App
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Wow somebody sounds bitter. If AT&T didn't place so many restrictions on the phone then maybe we wouldn't have to modify the "inner workings" in the first place. True it might not be honest, but neither is charging 10c for a text message
10c for a text message isn't honest but that doesn't mean lying about what you did to your phone should be condoned.
Sent from my GT-I9000 using XDA App
First off, I don't think anybody has managed to actually brick one of these phones - even the ones who have deliberately tried to do so.
Secondly, if you can't live with the restrictions AT&T has put on the phone, you have 30 days to return it. If you want to hack or modify your phone go ahead - but be prepared to accept the consquences for your actions.
Sent from my SAMSUNG-SGH-I897 using XDA App
you could always one click odin3 restore and be fine!
This is hands down, 100% wrong. YOU were playing around with your phone. YOU knew the risks and you decided to flash/update/whatever your device and ended up with a partial brick. (to my knowledge there has not been a fully bricked captivate yet)
It is YOUR responsibility to replace the phone if YOU damage it in any way. NOT At&t.
It always irks me when people manipulate retailers/manufacturers to get things replaced 'under warranty' when in fact, the warranty has been voided.
Not a good idea to make up a story
Its not like they cannot find out that you were the culprit who bricked it when the phone gets back to QA. And believe me...they WILL find out. Once they find out and if they decide to care you are technically liable for the full price of the phone in addition to what they deem are damages
Additionally it will just lead to more efforts by AT&T to keep modders out, hurting us all at xda in the process.
wuxingwarrior3 said:
Wow somebody sounds bitter. If AT&T didn't place so many restrictions on the phone then maybe we wouldn't have to modify the "inner workings" in the first place. True it might not be honest, but neither is charging 10c for a text message
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So being dishonest makes it all right?
Guess what? No one tricked anyone into buying a phone. AT&T does not change terms and conditions without giving you cause to cancel your contract. If you don't like the price of text messages, then don't text; or go with a cheaper carrier.
If you don't like the restrictions don't buy the phone.
And you probably justify downloading music, apps, and movies because they cost to much or not good enough quality?
what does it mean to breake?
Sent from my SAMSUNG-SGH-I897 using XDA App
I agree with the above posters.
When I bought this phone, I knew I was going to root it, ROM it, edit the files and such. I knew at the same time that doing so would void my warranty and make me liable for any damage I did to the phone. Understanding that made me more careful about what I put on my phone, and made me research the HELL out of any changes I made before I made them, and how to fix them if something went wrong.
Also, it's, so far, IMPOSSIBLE to completely brick a captivate, since you can just use Odin3 to reinstall software. I would think the only way to brick one would be hardware damage from taking it apart, or smashing it with a hammer or something crazy like that.
Just go to this thread, download the firmware, Odin3 and the pitfile and reinstall your phone's OS.
http: // forum.xda-developers.com/showthread.php?t=731989
Holy crap I didn't think so many people would be morally distressed by Hazard96's actions. The guy faked a story to get a new phone, big deal. Its not like he killed someone. I know what he did was wrong, I'm not arguing that. I merely stated that dishonesty is not a quality possessed by one individual, and that if a company is going to engage in dishonest practices well... things have a way of balancing themselves out. Corporate greed is incredibly pervasive in today's society. I'm sure AT&T and Samsung aren't angels either. Now that being said, I do not condone what Mr. Hazard did nor would I do what he did. Here's a little anecdote: I bought a 1st gen iPhone when they first came out, unlocked it and later found out it had hardware issues. I could have easily brought it to an apple store and have them replace it but I voided my warranty by unlocking it and cut my losses by selling an unlocked defective phone. Before we start making assumptions about people lets analyze the situation and not get our panties in a bunch over something that is, in the grand scheme of things, inconsequential.
wuxingwarrior3 said:
Holy crap I didn't think so many people would be morally distressed by Hazard96's actions. The guy faked a story to get a new phone, big deal. Its not like he killed someone. I know what he did was wrong, I'm not arguing that. I merely stated that dishonesty is not a quality possessed by one individual, and that if a company is going to engage in dishonest practices well... things have a way of balancing themselves out. Corporate greed is incredibly pervasive in today's society. I'm sure AT&T and Samsung aren't angels either. Now that being said, I do not condone what Mr. Hazard did nor would I do what he did. Here's a little anecdote: I bought a 1st gen iPhone when they first came out, unlocked it and later found out it had hardware issues. I could have easily brought it to an apple store and have them replace it but I voided my warranty by unlocking it and cut my losses by selling an unlocked defective phone. Before we start making assumptions about people lets analyze the situation and not get our panties in a bunch over something that is, in the grand scheme of things, inconsequential.
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What are the dishonest practices that are perpetrated by these companies that would permit someone to lie in return? (assuming one wrong justifies another)
I don't have a problem with someone taking a bricked phone and saying it doesn't work - all these devices should have a way to recover - like Odin allows and like the iPhone allows - recovery mode then reflash to stock. You could have reflashed your firmware to stock and return it to the apple - nothing dishonest about that.
What I do have a problem with is the idea that lying to the company is justified - this concept that "They were dishonest with me, so i can lie to them". I want some justification for that - where is the corporate deceit?
No one made me any promises when i bought my phone - I had 30 days to return it if it didn't work the way i wanted it too. The rate plans are spelled out pretty clearly, as are roaming and data.
They may not be priced fair in my mind, but I see nothing dishonest. I just want examples of dishonesty - not examples of a store manager saying something, examples of the corporation being dishonest.
I'm sorry, but in my world, if I install linux on a brand new dell or HP computer, and the screen shorts, my warranty doesn't become void. I can't receive software technical support because I am not running the software the sold me, but if the hardware is defective, software has ZERO to do with it. So the limitations that AT&T place on cell phones that if you flash a new ROM it's warranty is void is ridiculous, and downright fraudulent.
alphadog00 said:
What are the dishonest practices that are perpetrated by these companies that would permit someone to lie in return? (assuming one wrong justifies another)
I don't have a problem with someone taking a bricked phone and saying it doesn't work - all these devices should have a way to recover - like Odin allows and like the iPhone allows - recovery mode then reflash to stock. You could have reflashed your firmware to stock and return it to the apple - nothing dishonest about that.
What I do have a problem with is the idea that lying to the company is justified - this concept that "They were dishonest with me, so i can lie to them". I want some justification for that - where is the corporate deceit?
No one made me any promises when i bought my phone - I had 30 days to return it if it didn't work the way i wanted it too. The rate plans are spelled out pretty clearly, as are roaming and data.
They may not be priced fair in my mind, but I see nothing dishonest. I just want examples of dishonesty - not examples of a store manager saying something, examples of the corporation being dishonest.
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(I'm agreeing with quoted poster)
It's also an issue of trust. If people keep returning phones that were bricked due to rooting or flashing improperly, then eventually the phone companies will work to put some kind of lockdown on that type of thing. Hard to to? probably, but the latest fiasco with Efuse and such on the Droid X showed us that it's POSSIBLE. Ultimately while I appreciate the ability to make my phone into essentially anything I want I think that once you start making those changes you take full possession of the phone. I don't want Samsung to go "hey, we had a bunch of phones returned because the idiots bricked them by flashing a bad rom, we should make it so you can't do that to keep them from ruining their phones and costing us money"
alphadog00 said:
What are the dishonest practices that are perpetrated by these companies that would permit someone to lie in return? (assuming one wrong justifies another)
I don't have a problem with someone taking a bricked phone and saying it doesn't work - all these devices should have a way to recover - like Odin allows and like the iPhone allows - recovery mode then reflash to stock. You could have reflashed your firmware to stock and return it to the apple - nothing dishonest about that.
What I do have a problem with is the idea that lying to the company is justified - this concept that "They were dishonest with me, so i can lie to them". I want some justification for that - where is the corporate deceit?
No one made me any promises when i bought my phone - I had 30 days to return it if it didn't work the way i wanted it too. The rate plans are spelled out pretty clearly, as are roaming and data.
They may not be priced fair in my mind, but I see nothing dishonest. I just want examples of dishonesty - not examples of a store manager saying something, examples of the corporation being dishonest.
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How about price fixing, dubious business practices, illegal political contributions, tax evasion, and breach of trust (These are allegations that samsung was CAUGHT doing, imagine all the stuff that's been going on behind closed doors).
http://www.corp-ethics.com/company/samsung/samsung-give-825m-charity.html
http://www.nytimes.com/2008/04/17/business/worldbusiness/17iht-17samsung.12083418.html
http://www.tomshardware.com/news/European-Union-Price-Fixing-DRAM,10462.html
NOW AGAIN, I'm not saying because Samsung engaged in these practices that it justifies one man's deceitful actions, all I'm saying is that no one is perfect... And I don't want to get started on what AT&T is guilty of.
Kreiger1981 said:
(I'm agreeing with quoted poster)
It's also an issue of trust. If people keep returning phones that were bricked due to rooting or flashing improperly, then eventually the phone companies will work to put some kind of lockdown on that type of thing. Hard to to? probably, but the latest fiasco with Efuse and such on the Droid X showed us that it's POSSIBLE. Ultimately while I appreciate the ability to make my phone into essentially anything I want I think that once you start making those changes you take full possession of the phone. I don't want Samsung to go "hey, we had a bunch of phones returned because the idiots bricked them by flashing a bad rom, we should make it so you can't do that to keep them from ruining their phones and costing us money"
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Or said companies can accept the fact that rooting et al will take place anyway, and make the process much easier. Jailbreaking is legal now right? Companies ought to develop a system where people can jailbreak/root without fear of bricking and companies will save money. It's a win-win
wuxingwarrior3 said:
Or said companies can accept the fact that rooting et al will take place anyway, and make the process much easier. Jailbreaking is legal now right? Companies ought to develop a system where people can jailbreak/root without fear of bricking and companies will save money. It's a win-win
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This phone is already ridiculously easy to flash and virtually impossible to brick, and we still have ethically bankrupt idiots pulling these stunts and then coming here to brag about it!
I would agree that we have blatant price fixing in regards to the price of text messages and probably in regards to other services too. These issues need to be addressed through the appropriate legal avenues. None of them turn "wrong" into "right".
Someone should sticky the below post
http://forum.xda-developers.com/showthread.php?t=753946
It IS possible to brick the phone. Anyone who spouts off about how it is impossible is dead wrong. See post seven of the above thread. While what the OP did is wrong on some level, the severity is debatable for the next hundred years. I will say that the community shares some responsibility though. There are not enough warnings about bricking, everyone simply states that it's nearly impossible. I've seen numerous posts asking for help on a device that is as the OP described in his other thread and the only things that are posted are the typical "It can't be bricked, you're just doing it wrong" posts. Having personally seen one such device, I've read a lot of threads about it. Most are simply stuck at the android failsafe screen or in a boot loop but there are indeed complete bricks and not enough attention is given to them or how to avoid them. In short, the OP does deserve some slack.
Wow wtf happened to this site?
Sent from my Samsung Captivate.
Thanx to the XDA community for your support - Via @ViewSonic on Twitter!
Nice work guys!!!
It's things like this that make me so furious that I'm not the one calling the shots at ViewSonic. They are sitting on a gold mine right now but it's covered in feces and only devs/techies can see it.
No political tie is worth the amount of $$ they are losing on this product right now (the only logical reason I can think of for them to keep TapNTap alive) and all they have to do is release it with a ROM comparable to VegaN or hell even stock android and these things wouldn't be able to stay on shelves more than 5 minutes.
ViewSonic PLEASE get your sh*t together and release s/w that truly shows off the capabilities of this amazing hardware!!!
teleknEsis said:
It's things like this that make me so furious that I'm not the one calling the shots at ViewSonic. They are sitting on a gold mine right now but it's covered in feces and only devs/techies can see it.
No political tie is worth the amount of $$ they are losing on this product right now (the only logical reason I can think of for them to keep TapNTap alive) and all they have to do is release it with a ROM comparable to VegaN or hell even stock android and these things wouldn't be able to stay on shelves more than 5 minutes.
ViewSonic PLEASE get your sh*t together and release s/w that truly shows off the capabilities of this amazing hardware!!!
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Dude, chill the F out. Viewsonic just acknowledged that the software mods are a good thing, that they -might- open the possibility of uninstalling TnT, and most important, they're releasing the kernel sources this week.
They're giving the community the tools, giving Staples the Finger on the internet, and are saying "our hardware is badass and you guys are making us proud of our product. Go Community!".
So chill out.
cybik said:
Dude, chill the F out. Viewsonic just acknowledged that the software mods are a good thing, that they -might- open the possibility of uninstalling TnT, and most important, they're releasing the kernel sources this week.
They're giving the community the tools, giving Staples the Finger on the internet, and are saying "our hardware is badass and you guys are making us proud of our product. Go Community!".
So chill out.
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First of all, your icon reminds me of something: When is Rush's new album coming out?
Though articulated in a crude manner, the points are valid. The device should not have been released as is and the FW package was a dysfunctional mess. Staples reacted to the high returns and incurred costs due to those returns- I would have done the same thing. There are more products than just this tablet to be concerned about (as I am sure you appreciate).
The grand question still remains: The CEO stated no "layers" over Android, yet the antithesis of such a position was released. Tap UI is hands down, the WORST Android layer published by a company and the hardware simply did not work correctly. Due to hardware specific to each device, some form of interface is needed so everything works... but Tap UI--- DANG!
A first product release by a company in a newer market should set a good example- that is KEY to gaining marketshare in newer markets. Well, that and price point Using the excuse that "another OEM" made the product can be used for about 90% of current consumer electronics. VS can not use the excuse- consumers are indifferent to this.
I think VS needs some props too. I mean they messed up releasing a messed up device but in a little less than 3 months they have tried to fix it. How many times have companies that said they'd release an update (albeit a sorry one) on a certain date but fail to do so. Not sure what happened to the flash update but still the effort is there which should at least give them some of their integrity back, right?
Now if they really do release the kernel source this week, I'd say they are ok in my book.
cybik said:
Dude, chill the F out. Viewsonic just acknowledged that the software mods are a good thing, that they -might- open the possibility of uninstalling TnT, and most important, they're releasing the kernel sources this week.
They're giving the community the tools, giving Staples the Finger on the internet, and are saying "our hardware is badass and you guys are making us proud of our product. Go Community!".
So chill out.
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Yes finally they are taking a step in the right direction and listening to the people but it took staples pulling the rug out from under them for it to happen. Regardless, mad props to ViewSonic for acting quickly and other oems should be playing close attention right now *cousamsunggh*
Well I hope they follow through with their promises. I hate seeing good products falling by the wayside. Once modified I can't keep this thing in my control as wife and kids use over their laptops! Viewsonic owes the developers a nod of thanks.
Pretty damn cool a big company even acknowledges us. No matter what we're a very small % of the market. In fact, most companies intentionally lock us out.
I just bought a G Tablet today at Sears, thanks to the XDA community (the ONLY reason I chose it). I went to my local Staples first to see if they had one to demo, and of course I was told they were recalled and couldn't sell them even if they hadn't sent them all back yet. So they lost my business to the only Sears (one of about 20) in my area I could find that actually had one in stock.
Viewsonic announced it's Honeycomb tablet @ 7 inches. Which means they have the HC source code... which means they hate the gtab community.... because we don't get it, even for modding purposes.
http://www.engadget.com/2011/05/12/viewsonic-7x-shrinks-honeycomb-to-7-inches-for-the-tiny-handed/
They don't hate the Gtab community. Don't try to anthropomorphize a corporation because you will only end up sad and depressed. All Viewsonic wants is to make money by putting out products and then putting out more products. We are numbers, not faces.
Fair enough. I suppose I am a bit idealistic that they would continue to support something older. Perhaps more my frustration is the lack of source code when it could be given... but that it an entitlement mentality I suppose.
forgiventhief said:
Fair enough. I suppose I am a bit idealistic that they would continue to support something older. Perhaps more my frustration is the lack of source code when it could be given... but that it an entitlement mentality I suppose.
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stop caving because one person says something!!!!
and to the user that commented to the OP, thought the info you stated (numbers, not faces) is true, STOP ACTING LIKE IT'S ACCEPTABLE.
To many 300 to 500 dollars is a lot of money and the company has a moral obligation to support it for a reasonable amount of time. This was in no way accomplished by viewsonic. Horrible business ethics and I WILL NEVER BUY ANOTHER VIEWSONIC PRODUCT. you vote with your purchasing power and viewsonic lost mine, my family's and my friend's votes.
as an aside, I suspect seeing all the progress made viewsonic might try to "save the day" and eventually release something for our g tab honeycomb flavored. I'm not fooled and you shouldn't be either. Your support should be for the devs like roebeet. If your running honeycomb and you haven't donated to him or the adamdevs you should feel worse than viewsonic.
vote with your money, I VOTE FOR OUR DEV COMMUNITY!
(before I get any posts about talking about donation, donation doesn't imply 3,000 dollars. Even if it's only a dollar, it says something.)
You do realize viewsonic just slapped their name on the Malta, right? You're mad at the wrong company.
schettj said:
You do realize viewsonic just slapped their name on the Malta, right? You're mad at the wrong company.
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Doesn't matter, though. As soon as VS slapped their name on it, they've adopted it.
The way VS is treating the gtab is worse than just numbers. They have intentionally ignored it, not giving it any press or anything at all. There isn't even a direct link to the gtab from their main website.
The gtab is doing way better than other "real" VS devices. It's the number 1 seller on amazon for goodness sake. I'm still baffled why VS isn't putting more energy into the gtab. It's like they don't even wanna mention it.
I think it is a way to get more people to move to their ViewPad line and off of the GTab. I will not switch to their new line just because they put 3.0 on it. Our Devs will get a port over to the GTab and it will blow their new line out of the water. Shady tactics if you ask me.
goodintentions said:
Doesn't matter, though. As soon as VS slapped their name on it, they've adopted it.
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But they don't have any code... they have no development resources. They have a brand name. Whooo.
Seriously.
goodintentions said:
It's the number 1 seller on amazon for goodness sake.
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Yes, it was for the week it was on blowout $280 clearance. Look, it's a great bit of first gen tegra2 tablet hardware with a dreadful screen that would make it unsellable at any price other than "half of what everyone else charges".
That's dropping under $200-$225 now, which is probably well below the breakeven point. So enjoy it, and support the hackers hacking away, but forget about any serious support for it from VS. You'll be much happier.
yes, the code for our G-tabs belongs to Malata, but so does the code for the Vega and the Adam. They are rumored to be at least getting official GB roms WITH hardware acceleration. VS is to blame for not providing us with that as well. If they do, but are keeping it hush-hush, I'll change my opinion.
Of course, Vega and Adam are running on the new 1.2 bootloader (always have been). Now VS teases us with an update that they pull, that is on the 1.2 bootlaoder? In essence, VS provided our devs, very briefly, with the tools needed to port any updates from Adam or Vega. So, while not actually giving us what we've requested, they are letting other companies, and third party developers do their work for them.
It may be that Malata has abandoned VS for their lack of support for the G-Tab, so Malata cut them off from future development releases.
snapz54 said:
and to the user that commented to the OP, thought the info you stated (numbers, not faces) is true, STOP ACTING LIKE IT'S ACCEPTABLE.
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I didn't say it's acceptable. In fact it makes me just as mad as it seems to have made you and I have made my opinion on that fact known many times on this board and the Nvidia developer board. I'm just saying that the people who want these updates are currently in the minority. I agree that we should get updates but we have to realize that might not happen. In fact I'd much rather use homegrown software from the fine developers on XDA, Cyanogen, and any other dev website that's working for better things for the Gtab than anything Viewsonic/Malata/Nvidia puts out anyhow.
This whole frequently updated software thing is new to the world. I mean think about Apple and Microsoft. Microsoft updated like once every five years. Apple was better, but in both cases users were made to pay for the updates. Now we buy these devices and expect free software updates indefinetly? Sounds good to me, but what about these companies? Where is the money for them? What incentive to they have to churn out more software at no charge to the customer? I'm just saying that there are two sides to this argument and both should be represented.
adampdx said:
This whole frequently updated software thing is new to the world. I mean think about Apple and Microsoft. Microsoft updated like once every five years. Apple was better, but in both cases users were made to pay for the updates.
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What color is the sky in your world?
The problem with Android is exactly the problem Google is trying to get a handle on....
Fragmentation.
When you leave updates up to the the hardware manufactures, you're guaranteed to screw your customers. Because the only way the HW guys make any money at all is by having the customer buy new hardware to get the shiny new features.
Hopefully Google will be able to beat these guys into submission, but I do feel for them... they thought they were getting in on a great thing with a cheap OS for their hardware, and instead they were turned into commodity manufacturers delivering Google ad revenue to Google. Ah well.
I'd much rather use homegrown software from the fine developers on XDA, Cyanogen, and any other dev website that's working for better things for the Gtab than anything Viewsonic/Malata/Nvidia puts out anyhow.
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But it's these updates that custom rom devs use to get the information they need to make their roms. If we ever get official hardware acceleration it will be bundled into one of the officially released updates. The drivers can then be added to existing roms, or future roms. The bottom line is that we NEED official updates if we are to ever get the G-tablet to reach it's full potential.
Now we buy these devices and expect free software updates indefinetly? Sounds good to me, but what about these companies?
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These companies, namely VS knows that they put out a crap product, in regard to software. In fact, they, at one point, directed their customers HERE for support for their device. They released a product in which the hardware outclassed the software. What we paid for was hardware, plain and simple. only recently have people actually said they're using stock firmware and it doesn't suck. Prior to the latest updates (3588 and later) I would suspect that everyone that bought a G-tablet, including myself, KNEW that they were going to have to flash a custom Rom. Just a few days ago, another 850+ G-tabs were sold on Woot, again. At one point it was the top seller on Amazon. VS has to save a little face and continue to support their software, and yes, provide updates.
Fortunately for VS, Notion Ink seems more interested in updating their product for us...of course, VS had to sneak in the 1.2 dev branch that's shared by the Adam.
some good points have been made, but none of the ones supporting VS have been valid.
slapping your name on something instantly slaps responsibility on you, this "passing the buck" mentality is a big part of whats wrong with the world. Everyone can blame someone else and nothing gets done.
The consequences in some small part are now realized. Myself and others will not support viewsonic in any capacity in the future. Actions like this catch up with you, VS is a horrible company that saw an opportunity to make a quick buck without a moments thought of how it might affect anyone.
stop supporting these type of actions, they are wrong.
snapz54 said:
some good points have been made, but none of the ones supporting VS have been valid.
slapping your name on something instantly slaps responsibility on you, this "passing the buck" mentality is a big part of whats wrong with the world. Everyone can blame someone else and nothing gets done.
The consequences in some small part are now realized. Myself and others will not support viewsonic in any capacity in the future. Actions like this catch up with you, VS is a horrible company that saw an opportunity to make a quick buck without a moments thought of how it might affect anyone.
stop supporting these type of actions, they are wrong.
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So you bought an $800.00 xoom?
snapz54 said:
stop supporting these type of actions, they are wrong.
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That would be "don't buy the product"
Since I wanted a device I can experiment with, and didn't want to spend more than $280, this was the only device available.
I bought it knowing what it was. An orphan device with no significant Vendor support.
i thought google said they aren't going to release honeycomb SDK? so doesn't that mean manufacturers are not allowed to release it?
but i guess if we buy the next VS tablet. we can port a honeycomb rom from that to the gtab.
ninditsu said:
i thought google said they aren't going to release honeycomb SDK? so doesn't that mean manufacturers are not allowed to release it?
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You're confusing SDK (Software Development Kit) with Source Code. That said, up to this point, Google has been reluctant to release the Source Code for Honeycomb for - what I can only assume is - the purpose of reducing hardware fragmentation and QA purposes.
schettj said:
What color is the sky in your world?
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Ha! Always good to get a laugh out of these heated discussions. As far as fragmentation goes, I agree. It's a problem that Google created and now they're trying to fix. I'm not sure I can imagine a world where there are several hundred different pieces of tech floating around from different manufactures that all use software provided by a singular, separate company. Oh, wait...that sounds like WINDOWS. He he... I wouldn't dare compare our beloved Google to the likes of Microsoft. Never.
schettj said:
That would be "don't buy the product"
Since I wanted a device I can experiment with, and didn't want to spend more than $280, this was the only device available.
I bought it knowing what it was. An orphan device with no significant Vendor support.
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Thank you. These things are on clearance for a reason. A lot of people here have unrealistic expectations. Companies don't make money by pouring resources into devices that nobody bought. I remember buying an Atari Lynx back in the day and only had it for about a year before everybody stopped making games for it and they were pulled off the shelves. I never once thought that Atari hated me.
http://www.law360.com/technology/articles/258771/lg-struck-with-class-action-over-smartphone-defects . credit to brooklyng2x over on lgforum for finding it.
Would be nice if you didn't have to sign up with a website in order to get on board with the CAL.
The link isn't working for me
Sent from my LG-P999 using XDA Premium App
how about this pdf? http://articles.law360.s3.amazonaws...um-6-dm_id-5305026-doc_num-1-pdf_header-2.pdf
He is right! Somebody had to do it! LG deserves it!
Well now LG won't give us GB at all lol they're probably saying, "Well here's the lawsuit, now we don't have to work on GB anymore."
this needed to be done, this isnt the first time lg has had a class action lawsuit. They have had one for their refrigerators.
nyyankees3511 said:
how about this pdf? http://articles.law360.s3.amazonaws...um-6-dm_id-5305026-doc_num-1-pdf_header-2.pdf
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Thank you kind sir!
Sent from my LG-P999 using XDA Premium App
A class action lawsuit is a total and complete waste of time and a mis-use of a system that is already corrupt. Rather than attempt to get your share of $4.30 which is what the end result will be for participants just ride it out and either flash a working ROM or wait for the update.
I KNOW...WE HAVE ALL HEARD THE WHINING AND CRYING BEFORE.....I shouldn't have to flash a custom ROM, It's been since April blah blah blah...Ever heard the saying Buyer Beware. If you purchase the first run of damn near ANYTHING other than food or clothing there will ALMOST always be some type of bug to be worked out. And I don't wanna hear "Well I bought mine in June so it's not first run". IT IS!
Deal with it, grow up and let our courts handle more pressing issues other than your cell phone wont work. Hell, I flashed a custom ROM and then out of the blue am having re-boot issues. Maybe I should call Barry Obama and see if he can get me a replacement.
Have a great day!
I think more of us are pissed at the run around, lack of communication, broken promises, and now dead silence. Im sure none of us are looking for the end settlement but hoping this wakes lg up and keeps them in touch with us and not feed us BS.
nyyankees3511 said:
I think more of us are pissed at the run around, lack of communication, broken promises, and now dead silence. Im sure none of us are looking for the end settlement but hoping this wakes lg up and keeps them in touch with us and not feed us BS.
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well said.
Like I said in other thread: Some people can't see past their own nose.
I knew I held onto my G2X for a reason...
Sent from my HTC Sensation 4G using XDA Premium App
mahgninnuc93 said:
A class action lawsuit is a total and complete waste of time and a mis-use of a system that is already corrupt. Rather than attempt to get your share of $4.30 which is what the end result will be for participants just ride it out and either flash a working ROM or wait for the update.
I KNOW...WE HAVE ALL HEARD THE WHINING AND CRYING BEFORE.....I shouldn't have to flash a custom ROM, It's been since April blah blah blah...Ever heard the saying Buyer Beware. If you purchase the first run of damn near ANYTHING other than food or clothing there will ALMOST always be some type of bug to be worked out. And I don't wanna hear "Well I bought mine in June so it's not first run". IT IS!
Deal with it, grow up and let our courts handle more pressing issues other than your cell phone wont work. Hell, I flashed a custom ROM and then out of the blue am having re-boot issues. Maybe I should call Barry Obama and see if he can get me a replacement.
Have a great day!
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What exactly was this the "first run" of? A smartphone? Definitely not. A smartphone running Android? Not that either. A device with a nvidia Tegra 2 processor? Nope. I'll admit that there are a lot of devices and products that have problems with them at first -- almost all of them actually. This is beyond normal though, and there's no denying that. As far as the court system goes, the whole world is corrupt, get used to it.
nyyankees3511 said:
I think more of us are pissed at the run around, lack of communication, broken promises, and now dead silence. Im sure none of us are looking for the end settlement but hoping this wakes lg up and keeps them in touch with us and not feed us BS.
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I appreciate that. But the bottom line in something like this is, now that a suit has been filed it only leads them to want to drag their feet.
I appreciate the frustration by the lack of communication. I am there as well. But I guess some of us look as the glass half full rather than the glass half empty
baldwinguy77 said:
What exactly was this the "first run" of? A smartphone? Definitely not. A smartphone running Android? Not that either. A device with a nvidia Tegra 2 processor? Nope. I'll admit that there are a lot of devices and products that have problems with them at first -- almost all of them actually. This is beyond normal though, and there's no denying that. As far as the court system goes, the whole world is corrupt, get used to it.
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It's the first run of this phone is it not? Yep sure is. I went through these issues with the original iPhone release as well. Since it was the only phone Apple released they were able to focus resources on it solely. LG, like most companies is chasing the $$ and therefore spreading themselves way too thin. I"m not making excuses but it's the reality of it all.
And yep, I know about the corruptness of the system. My brother is a personal injury attorney, I see it all the time.
mahgninnuc93 said:
I appreciate that. But the bottom line in something like this is, now that a suit has been filed it only leads them to want to drag their feet.
I appreciate the frustration by the lack of communication. I am there as well. But I guess some of us look as the glass half full rather than the glass half empty
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I think you give this more credit than it actually has. LG won't even notice something like this until it makes the run of the legal system waiting periods, response times, etc.
At best, you might see a more controlled response publicly from LG. You might see information dry up on support forums, from LG as they control responses and limit anything that could be used against them. But for development, the biggest hurdle in GB was not bugs on the G2x. As you saw recently, LG released or will soon release 2 GB handsets. This was most likely the biggest hurdle in G2x updates. Having a single LG wide GB story, then customize to individual handset. It makes no sense to think that LG would customize GB for a released handset, prior to insuring the GB release for new handsets was in place.
The day a finalized version of a LG GB os was in place company wide, thats when the porting to G2x, with any fixes, started. The work became integrating the fixes in to the GB update.
Remember, these guys are into making money, not updating for free.
I've read somewhere on this forum about speculation about LG pulling the G2x over marketing concerns in competition with the SEnsation. This does make some sense. LG will never outsell HTC. But in an end of summer market, post Sensation, a GB G2x might make a bigger splash NONE of the signs point to abandonment. Legally they can't do that. But signs do point to repositioning of a product.
I think in the rush to market to be the first Dual Core handset, LG lost, by being first.
just my opinion...
Well, as I just posted at LGs forum, I just want a new sealed updated phone. That's been one of my biggest gripes, I never get a working phone and my end result is a used scratched refurbished one without a matching box? Still with no update to boot. And I'm in WAY better shape than some customers, 'cause I have one that works.....for now.
Patently unfair.
mahgninnuc93 said:
A class action lawsuit is a total and complete waste of time and a mis-use of a system that is already corrupt. Rather than attempt to get your share of $4.30 which is what the end result will be for participants just ride it out and either flash a working ROM or wait for the update.
I KNOW...WE HAVE ALL HEARD THE WHINING AND CRYING BEFORE.....I shouldn't have to flash a custom ROM, It's been since April blah blah blah...Ever heard the saying Buyer Beware. If you purchase the first run of damn near ANYTHING other than food or clothing there will ALMOST always be some type of bug to be worked out. And I don't wanna hear "Well I bought mine in June so it's not first run". IT IS!
Deal with it, grow up and let our courts handle more pressing issues other than your cell phone wont work. Hell, I flashed a custom ROM and then out of the blue am having re-boot issues. Maybe I should call Barry Obama and see if he can get me a replacement.
Have a great day!
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Click to collapse
The problem is people's willingness to accept the nonsense. If the consumer doesn't complant about these issues, these companies will just get away with it. I don't know about you, but I am tried of just getting defective phones, I exchange it three times and same problem, then politely ask them for a full refund and was refused, saying all they can do is repair it or exchange it for the same model then wrote a letter to their head corporate offices and haven't heard back. LG don't care, they made their money.
jrwingate6 said:
I knew I held onto my G2X for a reason...
Sent from my HTC Sensation 4G using XDA Premium App
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You don't have to own the phone anymore, you just have to have owned it during the period outlined in complaint. Maybe I'll recoup some of my costs for moving to AT&T.
This is great news.
My view is a bit different. There are defects about a phone I can deal with (ie. backlight bleeding, gps/wifi) but when a phone can't operate as a phone, that draws the line.
The random reboots are the most annoying thing, and some of which don't ever reboot (requires a battery pull to get it working again).
This purchase has given me a very sour taste in my mouth for not only LG and their future products but also T-mobile's sub-par involvement in assisting customers.
I'm beyond the point of going to another carrier, since plans like the one I'm on no longer exist for this price. So unless T-mobile pulls through, I'll say screw the cell-phone market altogether.
This phone has a lot of potential, but it will never be anything more. The reason I say this is because of Blu's business model, which I was unaware of when I bought the device. They do not have an R&D department. They are just middle men. Gionee makes most of their phones and they simply rebrand them. That is why they offer zero support. They can't. The don't have anything to do with the phone other than distribution. So there will never be upgrades to software unless Gionee makes it, but that probably won't happen because they are not in software development business. They primarily only make the phones, so support is not a major concern for them as well. Blu just constantly buys phones and throws them out there. There was this phone, which was quickly forgotten as they transitioned to their next phone, the VIVO 5. There was supposed to be an MM upgrade for this device. I don't believe they ever saw it. Now they are onto the ENERGY XL and the VIVO will be forgotten. They will never release any code or info on the phones, because they can't. They don't own it or have created it. They just middle man and rebrand. Hence, there will always be little to no development for any Blu device.
This has been covered many MANY times here on XDA... Maybe you could have done some reading before purchase. I for one dont make purchases without at least reading some reviews and seeing what other people have said about the company / service / product.
One would assume a member of the XDA community would have the forethought to do the same.
Thank You for your opinion, but this isnt the venue for venting about buyers remorse, there are sites like amazon for that.
If you dont like the software on the phone, learn to code, or buy another phone, but spouting all the hate and bile about a self professed rebranding reseller is neither helpful or productive, so lets keep this forum about moving forward, not about personal regrets you project onto a company.
jim262 said:
This phone has a lot of potential, but it will never be anything more. The reason I say this is because of Blu's business model, which I was unaware of when I bought the device. They do not have an R&D department. They are just middle men. Gionee makes most of their phones and they simply rebrand them. That is why they offer zero support. They can't. The don't have anything to do with the phone other than distribution. So there will never be upgrades to software unless Gionee makes it, but that probably won't happen because they are not in software development business. They primarily only make the phones, so support is not a major concern for them as well. Blu just constantly buys phones and throws them out there. There was this phone, which was quickly forgotten as they transitioned to their next phone, the VIVO 5. There was supposed to be an MM upgrade for this device. I don't believe they ever saw it. Now they are onto the ENERGY XL and the VIVO will be forgotten. They will never release any code or info on the phones, because they can't. They don't own it or have created it. They just middle man and rebrand. Hence, there will always be little to no development for any Blu device.
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thanks for the comments .. puts a lot of things in perspective about the phone .. perhaps it's time to look elsewhere for my next one ..
tbirdguy said:
This has been covered many MANY times here on XDA... Maybe you could have done some reading before purchase. I for one dont make purchases without at least reading some reviews and seeing what other people have said about the company / service / product.
One would assume a member of the XDA community would have the forethought to do the same.
Thank You for your opinion, but this isnt the venue for venting about buyers remorse, there are sites like amazon for that.
If you dont like the software on the phone, learn to code, or buy another phone, but spouting all the hate and bile about a self professed rebranding reseller is neither helpful or productive, so lets keep this forum about moving forward, not about personal regrets you project onto a company.
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No this may not be a site for buyers remorse, but it is a site about facts and the fact is BLU does not own anything and therefore can not produce updates, release code, stock roms, or anything else beneficial to development. Is that better? BTW, I did research this phone and the vast majority of reviews were positive.
And once again if you had done even a TINY bit of research about the brand, you would have known this... they do not try to hide this information... so once again I am TRULY SORRY you bought something you dont like, and I am VERY GLAD you have learned from the experience and have grown from it...
Learn to code and help out instead of complaining...
As far as positive reviews, I love the phone, using different launcher and exposed its good phone... dont know what your beef is with the company or the phone... they could have locked the boot loader or encrypted it to the point we cant even root it, but none of that has happened... so quit being a "negative Nancy" and look at the brightside
tbirdguy said:
And once again if you had done even a TINY bit of research about the brand, you would have known this... they do not try to hide this information... so once again I am TRULY SORRY you bought something you dont like, and I am VERY GLAD you have learned from the experience and have grown from it...
Learn to code and help out instead of complaining...
As far as positive reviews, I love the phone, using different launcher and exposed its good phone... dont know what your beef is with the company or the phone... they could have locked the boot loader or encrypted it to the point we cant even root it, but none of that has happened... so quit being a "negative Nancy" and look at the brightside
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I can't code this phone and apparently not many can. There is no source code to work with that has been released and I don't have the time to reverse engineer this device. This site is about sharing information and if I can help some to not make the same mistake I did, then I have succeeded. So please don't shoot the messenger, BLU is who your issue should be with.
to shoot the messenger of this ancient news i'd need a musket... and also you wouldnt be one being shot, as this isnt even "news" its "olds"
There are A LOT of people that CAN code for this phone, we just only have 2 or 3 that are busy as hell, so we dont make much progress... once again if you want it served up on silver platter, learn to code, or put up some reward money (thats how we got root btw)
but "the airing of grievances" is for festivus not for xda, so quit banging that head on the aluminum pole
Once again, it is not a grievance only a warning to help others in making a decision about this device. There I have said it for the last time.
griev·ance
ˈɡrēvəns/
noun
a real or imagined wrong or other cause for complaint or protest, especially unfair treatment.
"failure to redress genuine grievances"
synonyms: injustice, wrong, injury, ill, unfairness; More
an official statement of a complaint over something believed to be wrong or unfair.
"three pilots have filed grievances against the company"
a feeling of resentment over something believed to be wrong or unfair.
"he was nursing a grievance"
"The reason I say this is because of Blu's business model, which I was unaware of when I bought the device."
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REED MOAR...
Feed your head...
your major point seems to be "I bought a really well reviewed phone"
I did research this phone and the vast majority of reviews were positive.
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And are upset no custom roms or updates available...
http://bluproducts.com/android-software-updates
kit kat is latest updates the advertise, you have lollipop but still arent happy, to the point you had to come on a community site who actually read, and like the phones they purchased...just to bad mouth and spout negativity toward a phone that most people who purchased are very happy with (hence the plethora of positive reviews you mentioned.)
this isnt a place to vent your personal experiences about a uninformed purchase you made (nor is it a place for me to decide ANYTHING, i AM NOT a MOD) but my suggestion is to do more research next time, maybe see if there are roms available for a phone BEFORE you purchase it, and research the companies record for updated BEFORE you purchase... being angry after the fact for making a poor decision not only is "crying over spilled milk" but also unbecoming and unhelpful...
BLU is a company with a reputation for selling CHEAP, REBRANDED, CHINESE phones from GIONEE... this is all COMMON KNOWLEDGE and very easily found out with very little effort... (one would even say less effort than the tirade post you started this whole debacle with, certainly less keystrokes)
SO by all means maybe do some more research (I tried to help with the definition of grievance for you, since you obviously you chose to ignore it, or do not know it)
also your "warning" is akin to standing outside McDonalds (or fast food grease hut of your choosing) and warning people entering they "served you a cheeseburger, when you wanted a cheeseburger with onions, but didnt look or ask if a cheeseburger comes with onions, AND THEY ALSO SERVE CHEAP FATTENING FOODS HIGH IN SODIUM"
the basic point being you cant flash a rom to a device, so now you have sour grapes and have to spit whatever tripe you can to "warn" people on a place, that IN THE TITLE OF THE WEBSITE states "Developers," im sure we need it... thanks for all the help!
XDA isn't a place for venting because you didn't research before buying.
Thread closed.