What happens when you guys go to "Settings" -> "Software update"?
Is there always a "Resume update" option?
When I click it, it always says "no firmware". I also didn't think I had any update to resume.
Also when I click "Check for update" I generally get "cannot communicate with server" or some weird message. Then I can't check again for 24 hours. Is there a way to get around the 24 hour limit?
i am having the same problem with my device.
NinjaCoder said:
What happens when you guys go to "Settings" -> "Software update"?
Is there always a "Resume update" option?
When I click it, it always says "no firmware". I also didn't think I had any update to resume.
Also when I click "Check for update" I generally get "cannot communicate with server" or some weird message. Then I can't check again for 24 hours. Is there a way to get around the 24 hour limit?
Click to expand...
Click to collapse
From my understanding, the "Resume Update" would be used if you postpone the update.
Also, to get around the 24 hour limit, you can change your clock 1 day ahead, however if it fails, it'll be 24 hours from tomorrow, and so on, and so on.
I get the same thing. Its probably because I'm rooted.
degenerazn said:
I get the same thing. Its probably because I'm rooted.
Click to expand...
Click to collapse
I received the ota update and was rooted. It's hit or miss, no good explanation for it.
Sent from a phone somewhere in the universe
NinjaCoder said:
What happens when you guys go to "Settings" -> "Software update"?
Is there always a "Resume update" option?
When I click it, it always says "no firmware". I also didn't think I had any update to resume.
Also when I click "Check for update" I generally get "cannot communicate with server" or some weird message. Then I can't check again for 24 hours. Is there a way to get around the 24 hour limit?
Click to expand...
Click to collapse
Heres what you do to go around the 24 hour limit:
Settings > Applications > Manage Applications. Tap Menu > Filter. Select Running. Then Select Device Management, Press Clear Data. Reboot Phone. You should be able to check for an update again.
Ive also been having the same problem. When i select Check Update, it says fail to connect with AT&T Server. I chatted with AT&T Tech Support and heres what they said:
Welcome to AT&T Total Care Chat. My name is 'Sara ' and I’ll be happy to assist you today.
[Verification of Account]
Sara : Did you receive a text message or an e-mail before your tried to download this software update?
Me: I did not receive a text message or an update. However before i got a replacement phone, my original Captivate downloaded the update fine.
Me: I meant i did not receive a text message or an email.
Sara : I am sorry and do apologize. We wwere told by Samsung that they are releasing this software by the IMEI of the phones and a text message or e-mail will be sent to your phone when your IMEI is ready for you to be able to download this software up.
Sara : Then you will be able to go the Samsung's web site to do this.
Me: Ive already tried hard reset and factory reset but it still does not fix the problem. This has been happening for teh past few days since i got my replacement phone.
Me: I did not get a text message for my original phone, however i could still download teh update. and the update has been released for a while.
Me: As i recall, the update has been released since Sep 23.
Me: I understand Samsung is releasing software by IMEI, but it has been about 2-3 months since the update. And as far as i know, this has been happening to only replacement phones.
Sara : We were told on Tuesday by a Samsung representative that the software was being released in waves by the IMEI of the phones and would not be available to download until your phone received noticfication.
Sara : I am sorry, if you have done a hard shock and master reset on your phone and your phone is still not working then I would suggest that you go into a retail store for hands on assistance.
Sara : What is your zip code and I will be happy to locate a store for you?
Me: I understand. Is there an estimated date when all phones will get updates?
Me: I know there is a store near me, Its okay.
Me: The reason i am having difficulty grasping your explanation is because my original phone never got a message or i never got sent an email, however i could still update.
Sara : I am sorry, we do not have an estimated *date when all phones will get updates, only Samsung would have this information.
Sara : Samsung- The number for Samsung is 1-888-987-HELP(4357) , 7AM - 9PM Central (Monday through Friday), 9AM - 6PM Central (Saturday).
Sara : I understand, and that is why one of our agent here contacted Samsung and this is what we were told.
Me: Okay, thanks for the information. I appreciate your help.
Sara : We are not the phone manufacturers and do not issue software upgrades to the phones.
Sara : You are welcome, do you have any more questions?
Me: No, thats it. Thank You.
Click to expand...
Click to collapse
Related
When I manually try to check for updates on my Captivate I get an AT&T server connection error. This did not start until recently. Anyone have the same issue?
Yes ever since I loaded the update.
Sent from my SAMSUNG-SGH-I897 using XDA App
Great. Not even going to ask how we get 2.2 when it is released if we're unable to connect to the server.
smbyers said:
Great. Not even going to ask how we get 2.2 when it is released if we're unable to connect to the server.
Click to expand...
Click to collapse
As large as it is going to be I would say they will have multiple sites available..or just what till Samsung has it on their site and download it.
Mac
smbyers said:
When I manually try to check for updates on my Captivate I get an AT&T server connection error. This did not start until recently. Anyone have the same issue?
Click to expand...
Click to collapse
Yep. One day it works, the next it doesn't. I thought it was because I flashed to 2.2 but I went back to JH7 and still the same.
Sent from my SAMSUNG-SGH-I897 using XDA App
I'm afraid something in the update caused a problem. Not sure though.
Sent from my SAMSUNG-SGH-I897 using XDA App
smbyers said:
I'm afraid something in the update caused a problem. Not sure though.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
I'm thinking that AT&T took the servers down because of all the charcoal (bricks) the last OTA caused.
try this solution if still having issues..worked for me:
Got to "Settings", "Applications", "Manage applications". When in "Manage applications", hit the menu key and select "filter". Once in "filter" mode select all. Now look for "Device management" and access it. When in "Device management" hit "Clear data".
Now you will need to reboot the phone. Once the phone reboots, wait a couple minutes and check for updates. If you just recently checked, go in date and time and change the date to a day ahead. This will bypass the ATT 24hr check.
Tyggy said:
try this solution if still having issues..worked for me:
Got to "Settings", "Applications", "Manage applications". When in "Manage applications", hit the menu key and select "filter". Once in "filter" mode select all. Now look for "Device management" and access it. When in "Device management" hit "Clear data".
Now you will need to reboot the phone. Once the phone reboots, wait a couple minutes and check for updates. If you just recently checked, go in date and time and change the date to a day ahead. This will bypass the ATT 24hr check.
Click to expand...
Click to collapse
Usually when you copy and paste (word for word) someones fix from different forum, you give out the source. Thanks
Here is the link to my original post on ATT.
forums.wireless.att.com/t5/Samsung/Samsung-Captivate-Software-Upgrade-server/m-p/2530799/highlight/false#M83992
Sense this has already been covered in other threads I deem this thread closed
[Q] I received a text message from a single digit number "1"... What the heck?
The message is still in my Samsung Galaxy S2 inbox and contains this:
message size:32kb
expires: 9:04PM, Oct 25
Download
where "Download" is a clickable button and when I click it it changes to "Downloading", then after a few moments it changes back to "Download".
Any idea what it might be?
So you downloaded unknown software from a suspicious number onto your phone because it told you to?
Ummm... Quickly You need to pm me your bank account details and any applicable passwords plus personal identification information. If someone is going to scam you and get all your stuff it should be me, at least im honest about it, plus you have to now cause I asked you to.
Yeah, but nothing happened after, android didn't prompt me to install anything. Is it possible that it installed by itself? And how can such a message arrive to me anyway? Do you think its from an installed app??
My phone is 100% stock and not rooted. What in the heck is this? If its THAT easy to get a security hole, then that makes the market a scary place!
trusktr said:
Yeah, but nothing happened after, android didn't prompt me to install anything. Is it possible that it installed by itself? And how can such a message arrive to me anyway? Do you think its from an installed app??
My phone is 100% stock and not rooted. What in the heck is this? If its THAT easy to get a security hole, then that makes the market a scary place!
Click to expand...
Click to collapse
Whats the file name? go to where your phone stores downloads and find out. if nothing is there check running applications. Is anything running that shouldn't have been. can you provide a screenshot of the text message?
I'm shocked that you presses download, not knowing where the message came from. Were you THAT curious?
I hope nothing is going to happen to your device, but in the future, you might want to ask first before pressing anything.
Sorry I couldn't really contribute anything helpful to this thread, but I couldn't resist.
Oops.
Sent.
Please use the Q&A Forum for questions Thanks
Moving to Q&A
I just received a txt from the number '1' also.
Subject: its time
Message size: 12Kb
I use handcent and it is set to auto retrieve mms. It said downloading for quite some time then I deleted it and blocked the number.
Sent.
You're Fine
I think you're fine. I just recieved a similar message from 1. I think it was someone 'replying all' to a mass text because a second later that message from 1 disappeared and was replaced by an actual text. PS, I'm not an expert.
marvinpud said:
I think you're fine. I just recieved a similar message from 1. I think it was someone 'replying all' to a mass text because a second later that message from 1 disappeared and was replaced by an actual text. PS, I'm not an expert.
Click to expand...
Click to collapse
You might be right. Turns out my girlfriend sent a mass text and I was on the list. I ended up getting several more that day. None of which would auto download.
Sent.
highly avoid
I would highly advise to stay away from and advise you to not download any type of text message that comes to you from an unknown phisher or source.
same issue sorta
see i have been getting texts like this myself it started just yesterday when a friend said he would send me a video of something (mms video) and so i never got it but instead a number listed as 1 had sent a message with no subject it was a download. i asked my friend to send again and it went through to his number instead just fine (hes using an iphone) so i just deleted the conversation with the number 1 and moved on but then my girlfriend sent a video to me and the same thing happened. im curious if its an error having to do wth the sending of video or if its something more concerning. (my girlfriend is on android) the whole thing here is taht they where sending me a video and that i got a message that i could download supposedly a video using the number 1 instead of from the person who said they where sending something(its concerning
Well that was rude. Way to be a ****
I've gotten that text message twice on two different phones and my phone auto magically started downloading? My phone is fine after every time but it's just so weird to me my recent message sent to me and then dissapeared
Starting yesterday, when I go to the System Update screen under Settings/About Tablet, I get a flashing Check Update button, and an error message "Internet connection error or the server is busy. Please wait a moment and try again." Is anyone else getting this?
I can get on the internet normally with my other apps, so I don't think it is my internet connection. I'm hoping that it it their server getting ready to send up 4.2.2. I'm an optimist. :fingers-crossed:
Reggie777 said:
Starting yesterday, when I go to the System Update screen under Settings/About Tablet, I get a flashing Check Update button, and an error message "Internet connection error or the server is busy. Please wait a moment and try again." Is anyone else getting this?
I can get on the internet normally with my other apps, so I don't think it is my internet connection. I'm hoping that it it their server getting ready to send up 4.2.2. I'm an optimist. :fingers-crossed:
Click to expand...
Click to collapse
Probably is now available worldwide so the servers get hit pretty hard around peak times.
It's now on the ASUS website to download so you could do that!
Have you by any chance changed your device's time? I had this error when I set the clock an hour ahead for something, forgot and then tried to update. (or open the Play store).
Or the server is just that, busy.
Send from my Samsung Galaxy S3
Thanks for the suggestions/replies. I hadn't changed the time. But double checked to be sure just in case it was changed somehow. But the time is right. I'm hoping that the server is just busy.
I'll check the ASUS website for the 4.2.2.
Again, thanks KinetiClutch, and ShadowLea.
Hi has anyone else recieved this pop up?
Stock note 5 no root. It shows up in my pull down status bar. If I don't hit accept the update or decline it goes away.
See picture.
Yes and i have also declined, it seems very fishy. I dont want to infect my note, i love this thing. Would love to know what it is
Installed it. No issues so far.
I got the same thing and installed it today. I also looked in the application manager and you can uninstall the update if you wish
It's just a software update for Samsung backup and restore. My guess is maybe getting ready for 6 to finally come.
I called my service provider and they said they see it on their devices in their office. But they told me I can contact Samsung for more information. I then called Samsung, the support guy had no idea what it was and said that they only know about the Lollipop update. Never had much luck with Samsung support, always seems pretty useless.
I'm getting the same pop up daily on my Edge Plus. It's not a software update through Android. It says it's from Galaxy. ???
I've also received this update. Haven't installed it yet.
Anyone received android 6 update yet? Still waiting on Sprint.
I installed it yesterday. I have seen no ill effects.
I have received this same notification. I have yet to install. When I navigate to Settings to locate Software Update, it says my device is up to date, yet I keep receiving the notification. Seems super fishy to me.
I've been getting this notification almost daily for about 2 weeks and have declined everytime also because it seems very "fishy". I can' t find any app called "Backup and Restore" on my phone and settings show all is up to date. I called Sprint. They didn't know. Suggested I call Samsung or do a system reboot (they had no clue). I called local Speint store with techs there and he wasn't familiar with it either. He asked if I could bring it in to show him. Haven't yet. I have the notification "pending" in background now. Maybe I'll take it today. At least I have Lookout Security installed so maybe that will help in case its malicious? Very wierd. Someone please post if you have specifics! Thanks!
Hi,
After the upgrade, I'm simply unable to Install any app/watchface directly from the watch.
When I press the install button, a message comes up saying "Verify your identity to activate your Samsung account. This is required to continue using this service and other features."
Point is that I see no way on how to activate it. To me is all activated... so no Idea on what they want me to do.
Please help.
Tks
This is good news that the lte versions are starting to get the update. You should be able to log into your samsung account from the phone and log out and then in again...you can also use the samsung members app or the "Contact Us" in the Gear App and send the question into Samsung and you may get a reply...
Sent from my iPad using Tapatalk
Another bug. I have credit card (black)when i win Samsung Rewards . When add this card , app Samsung Pay is closed.
maddie01 said:
This is good news that the lte versions are starting to get the update. You should be able to log into your samsung account from the phone and log out and then in again...you can also use the samsung members app or the "Contact Us" in the Gear App and send the question into Samsung and you may get a reply...
Sent from my iPad using Tapatalk
Click to expand...
Click to collapse
Tried the log in/out. Nothing.
Changed the phone and reset gear. Nothing.
No one else with this problem?
Really no one with ATT version had the same problem?
wisefreakz said:
Hi,
After the upgrade, I'm simply unable to Install any app/watchface directly from the watch.
When I press the install button, a message comes up saying "Verify your identity to activate your Samsung account. This is required to continue using this service and other features."
Point is that I see no way on how to activate it. To me is all activated... so no Idea on what they want me to do.
Please help.
Tks
Click to expand...
Click to collapse
Same problem here. No solution yet. I've already done factory resets, but no changes.
andre.berenguel said:
Same problem here. No solution yet. I've already done factory resets, but no changes.
Click to expand...
Click to collapse
Hi Andre... I sorted it out today.. it was a lucky move.
As you have notice, from time to time you receive a message at your watch saying that policy blablabla was updated andyou must go into a certain link and when you access it, there's no accept option.
Here's what you have to do:
1) Access the following link: findmymobile.samsung.com using same account you have logged at your gear app.
2) There will pop the option for you to accept the new terms blablabla. When you press AGREE you will be logged off.
3) Logging to the same link.
4) Reboot your watch and VOILA.
No more annoying messages and you can install stuffs directly from your watch.
Let me know if this works for you too.
All this talk about installing stuff on the watch. I use mine in a minimalist way - phone, text, email, tracking a walk or run, and weather. That's it. If I need more I go to my phone. But to each their own.
rogerperk said:
All this talk about installing stuff on the watch. I use mine in a minimalist way - phone, text, email, tracking a walk or run, and weather. That's it. If I need more I go to my phone. But to each their own.
Click to expand...
Click to collapse
Sure... but having annoying messages in the watch from time to time is a pain in the a$$.
Also, its like the watch wasn't acting normal... for me all good now.
wisefreakz said:
Sure... but having annoying messages in the watch from time to time is a pain in the a$$.
Also, its like the watch wasn't acting normal... for me all good now.
Click to expand...
Click to collapse
Oh I completely agree with you on that! The comment was extraneous. I had some UI notifications when I first got the update but after afew resets they went away. These watches seem to operate more on emotion than logic sometimes.
rogerperk said:
Oh I completely agree with you on that! The comment was extraneous. I had some UI notifications when I first got the update but after afew resets they went away. These watcher seem to operate more on emotion than logic sometimes.
Click to expand...
Click to collapse
Hahaha... Too much emotional!!!
wisefreakz said:
Hi Andre... I sorted it out today.. it was a lucky move.
As you have notice, from time to time you receive a message at your watch saying that policy blablabla was updated andyou must go into a certain link and when you access it, there's no accept option.
Here's what you have to do:
1) Access the following link: findmymobile.samsung.com using same account you have logged at your gear app.
2) There will pop the option for you to accept the new terms blablabla. When you press AGREE you will be logged off.
3) Logging to the same link.
4) Reboot your watch and VOILA.
No more annoying messages and you can install stuffs directly from your watch.
Let me know if this works for you too.
Click to expand...
Click to collapse
after 1 year this worked. Thank you so much. (I used Microsoft Edge without adblock to get to the terms page)
mythoc said:
after 1 year this worked. Thank you so much. (I used Microsoft Edge without adblock to get to the terms page)
Click to expand...
Click to collapse
Just found this thread after ages of this message on my S3 conneced to my Note 8 and this did not work. I used Edge, accepted the agreements, rebooted watch then phone and watch but still get the message!