Outlet Link: http://www.searsoutlet.com/d/invent...mode=buyUsedOnly&to=cart&pn=1&ps=10&disp=sel#
My device is an Outlet item, so I have some experience with this.
General Information
SEARS Outlet is (generally) updated every morning, and they are selling "refurbished" GTablets for $279. Unless you can convince your local SEARS rep to make an exception, you need to pick the device up at the location it is located in.
If you purchase it, you would do that online and, usually within an hour or two, you'll get an email saying the device is ready for pick up. You'd then head over to their Merchandise Pick-Up section, with email printout in hand, to pick it up at the location you bought it at.
Are these Refurbs?
NO, they are not. And I don't know why they say they are. These are customer returns that they just re-sell. It doesn't go back to Viewsonic, and it doesn't get "cleaned up" in any way.
Case in point, my purchase: The previous owner rooted it and had Launcher Pro on it, and the screen was loaded with fingerprints. All SEARS did was slap a "Closeout" sticker on it and re-sold it. But it was in good shape, overall.
Do I Get a the same Warranty?
Not 100% sure, but read this (and keep the link handy):
http://www.searsoutlet.com/s/legal/FAQ.htm#NewReconditionedDifference
This claims that "New product warranty still applies". So, if you ever have a problem, you can use this to fight SEARS with if they tell you there's no warranty.
Bottom Line: Should I buy one?
I personally think it's a good buy, if you manage to snag one that hasn't been dropped on the floor. I suspect that a lot of these are going back fairly quickly so the amount of damage that a person can do is small. But, be aware that things like FC's and other issues might be the reason why it was returned. I would recommend having our firmware ready, possibly clockworkmod or, best of all, nvflash to clean the device up.
I wish I could get one but they are all in other states... HAHA i should have a friend buy one and return it at the store by me
Several days ago, they were displaying properly on the sears site, I was about to order, but I decided I would wait until later. So the next day this link comes up to:
"An error occurred while processing your request.
We apologize for the inconvenience and will work to correct the problem. "
Does this mean they are out at the moment and I need to keep checking back? I am interested in purchasing one for the $279 price for sure.
hextex said:
Several days ago, they were displaying properly on the sears site, I was about to order, but I decided I would wait until later. So the next day this link comes up to:
"An error occurred while processing your request.
We apologize for the inconvenience and will work to correct the problem. "
Does this mean they are out at the moment and I need to keep checking back? I am interested in purchasing one for the $279 price for sure.
Click to expand...
Click to collapse
I believe so. I would check the link every morning. They usually go very fast (Seriously, like within 30-60 minutes of when they post the updated locations).
If you're in the West Coast, check REALLY early. I usually start checking around 9 or 10AM ET.
And if you're really lucky and catch it at the right time, they'll pay you 92 quadrillion dollars.
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Sweet! Who couldn't use a few quadrillion every now and then?
Thanks a lot for the information. I am on the East Coast, I am normally up at like 6ish to head to class, so I will check through out the morning on most mornings.
I am also trying to get an Archos 70, but I think the G-Tablet can be a long term solution with the custom roms, etc. (As long term as a tablet at this stage of the game can be, anyway.)
khaytsus said:
And if you're really lucky and catch it at the right time, they'll pay you 92 quadrillion dollars.
Click to expand...
Click to collapse
Wow Walter, you really find the good deals.
hextex said:
Sweet! Who couldn't use a few quadrillion every now and then?
Thanks a lot for the information. I am on the East Coast, I am normally up at like 6ish to head to class, so I will check through out the morning on most mornings.
I am also trying to get an Archos 70, but I think the G-Tablet can be a long term solution with the custom roms, etc. (As long term as a tablet at this stage of the game can be, anyway.)
Click to expand...
Click to collapse
Don't take the cash! Such liquidity in our macro economic infrastructure would create 10,000% inflation! :O
Man, where are all the refurbs going? I expected to see a TON of them after thanksgiving.
I agree, I figured there would be a pile of outlet deals going on.
I was at my local Sears today snooping around, hoping to luck up on a "in-store" Outlet deal. When I mentioned the Outlet $279 deal, the sales guy became a complete jerk. He said, "If you are talking about the Outlet price, then don't even talk to me." He said it very loud, almost like a yell. I was stunned a little before my admittedly short temper acted up and I flew off the handle. I had picked out a pretty nice camera I was for sure going to purchase, but changed my mind after that.
I did make it to Staples to play around their demo model. Internet was extremely snappy, but, my God, other than that the thing is like a $99 Kmart Tab when it comes to navigation being laggy etc. I didn't have an issue with the screen though, like many people have said was an issue for them.
khaytsus said:
And if you're really lucky and catch it at the right time, they'll pay you 92 quadrillion dollars.
Click to expand...
Click to collapse
I saw that before and was sorely tempted to place an order and then demand my gTab and $92Q...
Some thrifty person in Scranton, PA can pick up a floor model (I'm surprised about that) G-Tab that just popped up on the radar for $149.93...
Every once in a while, I wish I lived further east
just seen that... 2+ hr. drive for me.....is it worth it to return the $280 g-tab and take a 4 hr drive?
Unfortunately, it might not actually be there. I just found out that even if it is listed on the outlet site, it might not really be in the store. I ordered the one from Landover, MD this morning, and then called when the store opened to get someone to put it aside so I could pick it up. First the electronics department told me they don't even carry that device new, then the merchandise pickup department told me that they don't have any refurbished devices, and for that matter that they wouldn't have it anyway. "Those types of things get shipped back to the manufacturer for a refund."
Oh well, so close...
Hopefully another one will come close to VA.
crowpismo said:
Unfortunately, it might not actually be there. I just found out that even if it is listed on the outlet site, it might not really be in the store. I ordered the one from Landover, MD this morning, and then called when the store opened to get someone to put it aside so I could pick it up. First the electronics department told me they don't even carry that device new, then the merchandise pickup department told me that they don't have any refurbished devices, and for that matter that they wouldn't have it anyway. "Those types of things get shipped back to the manufacturer for a refund."
Oh well, so close...
Hopefully another one will come close to VA.
Click to expand...
Click to collapse
Buy it online with "add to cart," and then go pick it up after you paid for it. Don't call. I had the same problem, and mentioned it in another thread. Sears outlet and sears stores have ZERO affiliation, and are not aware of each other, so calling the store does absolutely nothing. I'm in VA too, so we may be fighting over one. Not sure if I'm going to bother though.
NewbTrader said:
Buy it online with "add to cart," and then go pick it up after you paid for it. Don't call. I had the same problem, and mentioned it in another thread. Sears outlet and sears stores have ZERO affiliation, and are not aware of each other, so calling the store does absolutely nothing. I'm in VA too, so we may be fighting over one. Not sure if I'm going to bother though.
Click to expand...
Click to collapse
LOL! I'll break out the boxing gloves... I did do the add to cart, and went through the whole process of inputting my credit card and everything. Once I finished that I figured I'd better call to make sure they put it aside so no one walked in and grabbed it before I could get there. That's when they said they don't even have em new. A little while later I got the email reply to my order, confirming that they didn't have it in stock. I am starting to wonder if an employee snapped it up quick this morning. Either that or their system is jacked.
ARG!
crowpismo said:
LOL! I'll break out the boxing gloves... I did do the add to cart, and went through the whole process of inputting my credit card and everything. Once I finished that I figured I'd better call to make sure they put it aside so no one walked in and grabbed it before I could get there. That's when they said they don't even have em new. A little while later I got the email reply to my order, confirming that they didn't have it in stock. I am starting to wonder if an employee snapped it up quick this morning. Either that or their system is jacked.
ARG!
Click to expand...
Click to collapse
When you buy online, it removes it from the online inventory. So, calling is redundant, as the one that's available is reserved for you (assuming you get the confirmation email that it's in stock). I did the same thing you did in a sense and just called ahead (didn't know you could even buy it online and reserve it initially, but 15mins later bought it online, and got a confirmation that it was in stock), and when I got there the manager said the wifi was damaged on it and they were going to send it back. Of course, strange that this problem wasn't caught till I called and asked the store about it.. An employee likely wanted it, and I nicely called to notify them of the great deal. So, do yourself a favor (and anyone else looking to get one), and don't call.
Showing one for $149 in Scranton, PA.
2 1/2 hour drive for me, and it's a toll road. I did consider it, for that price.
Would have made a great dev device, assuming its all scratched up / floor model.
Btw, my understanding is that the Outlet stores and the SEARS stores are the same thing (at least it was i my case). These are the "clearance" and "closeout" items you see in the bins in the Electronics section. In my case, I picked up my Outlet device in the Merchandise Pickup at a local NJ SEARS, in a mall.
roebeet said:
Btw, my understanding is that the Outlet stores and the SEARS stores are the same thing (at least it was i my case). These are the "clearance" and "closeout" items you see in the bins in the Electronics section. In my case, I picked up my Outlet device in the Merchandise Pickup at a local NJ SEARS, in a mall.
Click to expand...
Click to collapse
Yes, they're the same physical stores. To clarify my post, I meant to say physically they're the same, but the outlet and regular sears sites and internal inventory/etc. seem entirely separated to a degree. If you call a store asking about an outlet product, they are completely clueless about it, and have no way of knowing without calling the "outlet" department, which is what the manager told me when I called (wherever that is, maybe an 800 number for them?). At least it seem to be this way to me.
The wise thing to do is not call if you ask me. You're essentially notifying everyone of its availability (and cheap price), and you'd be naive to think that employees wouldn't have any qualms snatching it up even if you already placed the order. The employee and manager I spoke to when I called inquiring about the unit seemed VERY interested in it when I mentioned the price, and not in a "oh I'd love to help you with that" sort of way..
Related
Has anyone bought one from their outlet center? Apparently they are customer returns. My question is, are they open box or refurbs?
Breakthecycle2 said:
Has anyone bought one from their outlet center? Apparently they are customer returns. My question is, are they open box or refurbs?
Click to expand...
Click to collapse
Yes, people have bought them. And I think they are mostly just returned items. Probably all are good, just people hated the way they work out of the box.
Everytime I see one on the outlet website they are only available for store pickup. Has anyone gotten sears to ship them a "reconditioned" one?
Sent from my DROIDX using Tapatalk
I have an Outlet device - they are customer returns. As such, they could have scuffs and scratches depending on how the inital owner treated them.
I believe that these are "Closeouts" that you would see in the Clearance area in their Electronics section. As such, you have to pick it up in the store that you bought it from.
I bought mine online, got an email an hour later that it was ready for pickup, and then drove over to get it at Merchandise pickup. Mine was a first run, the previous owner had taken off the screen protector, but it was in good cosmetic shape. The previous owner actually had Androot on it, as well as Launcher Pro!
I've ordered one at sears.com and I haven't got a time to pick it up yet.
What do you mean it's returned items?
I wasn't able to see anything about returned item on the web site.
Please point it for me.
TIA.
Unlike roebeet, I had a pretty horrible experiences with the sears outlet. I to make about 10 phone calls to different departments and different stores. I waited for a week because they kept telling me the item will be "ready" in couple days. They all give me the run around. Even when I confronted them that me calling someone else will not help because I called that number already, they kept repeating what they just said untill I hung up. Half the time they could not find my order even after I gave them my order id, sale check number, my name, address, and phone number.
I kept calling the sears outlet customer service till I got someone useful that actually wanted to help me. I found out the reason that half the the people could not find my order was because they never check the "sears outlet" box when they searched with my order id. Because the last guy who helped said he had no trouble finding my order. He actually called the sears store that i was suppose to pick up the item from for me.
He got hung up twice by the sears store then came back to me and told me he will try again because he wants to get to the bottom of this. It took him 5 more calls to actually get to the manager of the sears store. This took him about hour and half. In the end he found out my order been canceled but nothing was updated and my credit card was still charged. I got my refund back but wasted a lot of time.
I guess the moral of the story is if you do not get a email in one day when the store are open. You should cancel your order to save yourself the trouble. If the sears outlet customer service cannot find your order by the order id ask them if they have sears outlet checked. Because there should be no reason for them to have to ask you sale check number, your name, address, and phone number to find your order.
Do the Android said:
I've ordered one at sears.com and I haven't got a time to pick it up yet.
What do you mean it's returned items?
I wasn't able to see anything about returned item on the web site.
Please point it for me.
TIA.
Click to expand...
Click to collapse
sears.com (or a regular Sears store) is not a Sears Outlet store which is being discussed here.
Absolutely check your local store in their electronic clearance area....
All returns will go to the floor at a reduced price if it's just a return.
If the item has a problem, it might end up at the Outlet center.
I bought 2... 1 brand new at the black friday price and 1 returned.
Sammie
samielowe said:
Absolutely check your local store in their electronic clearance area....
All returns will go to the floor at a reduced price if it's just a return.
If the item has a problem, it might end up at the Outlet center.
I bought 2... 1 brand new at the black friday price and 1 returned.
Sammie
Click to expand...
Click to collapse
When you say black friday price do you mean $379.99? The price on the sears outlet is $279.99. Because I would not buy this product unless its under $300.
This is actually interesting. I work for Sears and I'm in charge of processing high value returns between electronics/hardware. Our Sears Outlet site is simply a database of our 991 items ( clearence ). All sears outlet does is show you what stores in your area have that item at a discounted price, but it does also show what we have in our actual outlet stores as well. The only reason electronics get marked down is because they are last years models, or because they were returned/have physical damage/missing something.
One thing I can tell you for certain is that they are not refurbished. We do not refurbish computers ( or any device that stores personal information ) on a store level ( regular full line store, not a physical outlet center ). If the box has been opened and the customer has used it, it's not to be sold in stores, and frankly, even if it hasn't been opened, it's not to be sold either. It's supposed to be sent to a return center to be properly processed - and no, it will never come back to the store.
I mean, correct me if I'm mistaken but you guys have picked up these tablets at a discount at a regular store? They would absolutely not go back on the salesfloor at my store.
I'm not trying to spill secrets here, but it's a heads up for you guys. Frankly I'd love to know what stores are doing it, if I'm following this correctly. This is not only wrong for the previous owners but wrong for the second buyers. Which is why it's against policy. And like Roebeet said - how those programs were left on it - means it was blatantly processed incorrectly. This actually bothers me quite a bit...
I ordered a second gtab from Sears outlet @ 279. Picked it up at the Scranton pa store still I'm the shrink wrap. Looked unopened to me and not a fingerprint to be seen. The lady said it came from a pile in the back...? So I'm pretty sure I got a brand new gtab for 279.
This thread has probably ruined our chances of ever getting another G-tab for $279.
phfaty said:
This thread has probably ruined our chances of ever getting another G-tab for $279.
Click to expand...
Click to collapse
Wait until after 12/25....
Just last night I found them online in the "Outlet". I was going to place order but I fell asleep studying. This morning, I wake up to place the order and...they are no longer showing up on the outlet website! Like at all! Do disappointed. I guess now I am stuck with the 101 as it was in my price range, but 2.2 runs like crap on it, so I read, and it will probably never see 2.3 or 3.0.
I hope searsoutlet is only sold out of them. I have been looking on the site everyday for about a week and nothing...
Anybody else know where to get them for this cheap?
localfinesse said:
I hope searsoutlet is only sold out of them. I have been looking on the site everyday for about a week and nothing...
Anybody else know where to get them for this cheap?
Click to expand...
Click to collapse
They put them on the outlet site every morning (if available).....check often and purchase asap when you one near you...they gtab scooped up fast
phfaty said:
This thread has probably ruined our chances of ever getting another G-tab for $279.
Click to expand...
Click to collapse
Mods, quick, delete this thread!!
harpua1980 said:
They put them on the outlet site every morning (if available).....check often and purchase asap when you one near you...they gtab scooped up fast
Click to expand...
Click to collapse
Thanks for the tip.
Hello,
I've read a few posts about people purchasing gTabs that were returned to the store.
Is this from specific retails only and how do you track down those that have returned units? Are all stores willing to re-sell a returned tablet?
Thanks in advance. I have a gTab and my wife has decided she'd like to switch from her laptop. Hoping we can track one down for her.
Neudle
Purchasing returned tablets
Sears outlet (www.searsoutlet.com) will display available tablets and they appear fairly regularly. The catch is they are usually only available for in-store purchase and they usually sell pretty fast. Not surprising, since they are usually priced around 279 USD.
The buy instore is really dependent on the store and the customer service people.
SearsOutlet.com had one about two weeks ago, I called the store to ask if they could ship it. The answer may vary but here's what you should do:
1. tell the automated answering machine, "Electronics" and "Store" or "Floor" (can't remember) , the Call center people you usually get can't help you and will just direct you to the Sales staff on hand. You need to talk to someone physically in the store. So listen for the option to talk to a rep on the floor.
2. Make sure they actually have the unit on hand.
3. Ask about shipping it.
a. The manager I talked to in Buffalo, NY(Scott Nash) Said that Sears will ship it for you.
4. You pay for it on the searsoutlet.com site and then give the confirmation number in the store, and I guess they'll arranged for a UPS Pickup.
I got it about 4 days later. If the people in the store give you trouble complain to @sears on twitter. Maybe they can help. They acknowledged me when I thanked Scott and Roland the guys who helped me.
Good Luck.
PS: Seems like you have better luck seeing them on the outlet site between 8 and 10 am, either they sell like hotcakes or its a bug. But I would see em in the morning and then not see the tablet in the evening. just go to searsoutlet.com and search for viewsonic that way you'll see the case too if you want it. you shouldn't get much else. click the one you want. if it says they don't have it in your area click view all available and click on the store info. the phone # will be there if you need to call them.
I picked mine up at a Sears store for $279. It was listed on searsoutlet.com, try "searsoutlet.com/d/products.jsp?md=srh_md&stxt=tablet" (I'm too new to post outside links). They'll show up there for a couple of hours to a couple of days. You should check once or twice a day and be ready to pounce!
It was missing the manuals (I already had the pdf's) and usb cable (I have plenty). So far I'm happy with it.
Thanks for all the replies.
Unfortunately our Sears is the size of a convenience store and they never had them for sale. I tried searching on the next closest location but nothing wanted to come up. Haha maybe we don't have any others here in Montana.
We do however have two Staples within two miles of each other. I stopped at one and the manager said they had nothing. All units had been returned to Viewsonic.
I'll keep searching, thanks again for the information.
Neudle
Get 'em while they're hot. I ordered mine this morning.
das0527 said:
Get 'em while they're hot. I ordered mine this morning.
Click to expand...
Click to collapse
Ship to store only apparently.
Would it kill them to get a few into the stores by the launch date? Best buy takes forever getting products lately. I may go down to my local best buy anyway and see if they really have any in store yet.
Digital Man, I had mine shipped to my work address. I didn't have any problems with shipping.
35$ sales tax = ttyl . amazon sold it to me with shipping exactly 499$ not a cent more
Digital Man said:
Ship to store only apparently.
Would it kill them to get a few into the stores by the launch date? Best buy takes forever getting products lately. I may go down to my local best buy anyway and see if they really have any in store yet.
Click to expand...
Click to collapse
Like das0527, I was able to request mine shipped.
Unfortunately for me, instead of my normal work location in Delaware (no sales tax), I'm on a work trip until early August so I had it shipped to me in Arizona (sales tax). $42.60 for getting it now with earning RewardZone points, why does everything always cost more during a work trip?
Order status is still "Order in process of being fulfilled; Usually ships in 0 - 1 days.". Will complain here if it doesn't ship tomorrow.
I got a shipping confirmation this morning, it should be here Thursday/Friday.
das0527 said:
Digital Man, I had mine shipped to my work address. I didn't have any problems with shipping.
Click to expand...
Click to collapse
Oh, I didn't mean that it wasn't available for shipping. When you check to see if there is in-store stock, it says "ship to store". In other words there aren't any on the shelves.
Just meant that if they are available to ship to people and to the stores, just seems like they could bother to put a few on the shelves already.
The 32gb tf300 was available for weeks at microcenter before they ever got around to having them in-store at Best Buy.
I'll probably have one shipped - no problem - but I'm hoping they at least have one on display - I would at least like to see the new display before purchase. I'm curious to see how it compares to the Acer a700 before I commit to one or the other.
You see - thats the point of being a brick and mortar store - its the big advantage that they have over Amazon and a zillion other online retailers - at Best Buy you can actually walk in see stuff and actually go home with it. Best buy seems to forget this. If they don't have in store inventory, then they lose their advantage, and early adopters will all have pre-orders with Amazon.
Digital Man said:
Oh, I didn't mean that it wasn't available for shipping. When you check to see if there is in-store stock, it says "ship to store". In other words there aren't any on the shelves.
Just meant that if they are available to ship to people and to the stores, just seems like they could bother to put a few on the shelves already.
The 32gb tf300 was available for weeks at microcenter before they ever got around to having them in-store at Best Buy.
I'll probably have one shipped - no problem - but I'm hoping they at least have one on display - I would at least like to see the new display before purchase. I'm curious to see how it compares to the Acer a700 before I commit to one or the other.
You see - thats the point of being a brick and mortar store - its the big advantage that they have over Amazon and a zillion other online retailers - at Best Buy you can actually walk in see stuff and actually go home with it. Best buy seems to forget this. If they don't have in store inventory, then they lose their advantage, and early adopters will all have pre-orders with Amazon.
Click to expand...
Click to collapse
And if I knew Amazon had some in stock, I would have ordered from there. When I looked at them, they didn't have any. Best Buy sucks because they don't keep anything new stocked lol. You're completely right.
But I did finally get to track my tablet. It's expected to be here Friday. It's completely possible it could get here Thursday, but I expected Friday.
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Digital Man said:
Oh, I didn't mean that it wasn't available for shipping. When you check to see if there is in-store stock, it says "ship to store". In other words there aren't any on the shelves.
Just meant that if they are available to ship to people and to the stores, just seems like they could bother to put a few on the shelves already.
The 32gb tf300 was available for weeks at microcenter before they ever got around to having them in-store at Best Buy.
I'll probably have one shipped - no problem - but I'm hoping they at least have one on display - I would at least like to see the new display before purchase. I'm curious to see how it compares to the Acer a700 before I commit to one or the other.
You see - thats the point of being a brick and mortar store - its the big advantage that they have over Amazon and a zillion other online retailers - at Best Buy you can actually walk in see stuff and actually go home with it. Best buy seems to forget this. If they don't have in store inventory, then they lose their advantage, and early adopters will all have pre-orders with Amazon.
Click to expand...
Click to collapse
Ok so they get them at their distribution warehouses from asus on the 16th as promised, you expect them to be on shelves across the country at 10am the next morning? Or maybe you'd rather they not offer any for shipment to you until they're in the stores?
I'm sorry, i'm an impatient person, but jeez. This is my B&Ms are dissapearing.
Ordered mine at 8am will me thursday. Baught prime dock tonight in the store.
gottahavit said:
Ok so they get them at their distribution warehouses from asus on the 16th as promised, you expect them to be on shelves across the country at 10am the next morning? Or maybe you'd rather they not offer any for shipment to you until they're in the stores?
I'm sorry, i'm an impatient person, but jeez. This is my B&Ms are dissapearing.
Ordered mine at 8am will me thursday. Baught prime dock tonight in the store.
Click to expand...
Click to collapse
Why shouldn't they be on the shelves? If they can arrive at your house, then they can arrive at a Best Buy store. Its business. If you're in it to win, then you make it happen.
Otherwise you become Comp USA or Circuit City or Blockbuster or Borders Books or Eastman Kodak or Fudruckers or General Motors or Friendly's or KB toys or Fortunoff or Filene's Basement or Kmart or 6th Avenue Electronics or ........Best Buy.......
Digital Man said:
Why shouldn't they be on the shelves? If they can arrive at your house, then they can arrive at a Best Buy store. Its business. If you're in it to win, then you make it happen.
Otherwise you become Comp USA or Circuit City or Blockbuster or Borders Books or Eastman Kodak or Fudruckers or General Motors or Friendly's or KB toys or Fortunoff or Filene's Basement or Kmart or 6th Avenue Electronics or ........Best Buy.......
Click to expand...
Click to collapse
Because they're not at your house, they were shipped to you the same day(or day later) than they shipped to the stores. Add to that that they dont ship one product to the stores they ship everything that needs to go out once or twice a week.
Honestly impatience isn't what hurts B&Ms, most people dont track releases and need items 10 minutes after they roll off the assembly line, the reason B&Ms are going out of business is the overhead of shipping and maintaining the stores themselves. as stated it's a shame because for some things it's preferable to have a place to try things out before you buy or quickly return or exchange items, but it's likely within 10 years that will no longer be the case due to the overhead that internet sites do not need to incur. However for good or bad within a couple years all internet sites will be required to collect sales tax, amazon i believe will start next year. That should help B&Ms to an extent.
gottahavit said:
Because they're not at your house, they were shipped to you the same day(or day later) than they shipped to the stores. Add to that that they dont ship one product to the stores they ship everything that needs to go out once or twice a week.
Honestly impatience isn't what hurts B&Ms, most people dont track releases and need items 10 minutes after they roll off the assembly line, the reason B&Ms are going out of business is the overhead of shipping and maintaining the stores themselves. as stated it's a shame because for some things it's preferable to have a place to try things out before you buy or quickly return or exchange items, but it's likely within 10 years that will no longer be the case due to the overhead that internet sites do not need to incur. However for good or bad within a couple years all internet sites will be required to collect sales tax, amazon i believe will start next year. That should help B&Ms to an extent.
Click to expand...
Click to collapse
Most people dont track releases and need items 10 minutes after they roll off the assembly line?
Have you been reading this forum lately? 8 topics on the first page alone right now are soley devoted to tracking the release of this thing.
You're not the former CEO of Circuit City are you....sorry just kidding....couldn't resist.....
Oh and those lines for the iPud...thing from that fruit company....sleeping outside of stores waiting for them to open....yup people would never want something the moment it's released.....
Though of course you're right about overhead...thats the biggest killer of the B&M store...all the more reason that places like Best Buy have to work harder. Use their asset of a physical presence....or accept the inevitable now and become internet only....
I was being quite obsessive the last few days so I kept checking BB's website, then I finally saw yesterday that they posted the 32gb TF700 with "Available Soon." Checked back right at midnight and saw that you can order it for in-store pickup so today I took my TF300T back and exchanged it for the TF700. I lucked out and had a couple of days left before my 60-day return policy expired. I was scared they were gonna give me a hard time but they exchanged it, no questions asked.
WOO!
das0527 said:
WOO!
Click to expand...
Click to collapse
Lucky bum. I'm still waiting until Friday.
das0527 said:
WOO!
Click to expand...
Click to collapse
Ok so where did you order and hows the build quality?
Mine will show up tomorrow, baught 201 dock last night.
Got mine from amazon guys, and the build quality is suberb. Feels like you can't break this thing even if you tried
Sent from my ASUS Transformer Pad TF700T using xda premium
gottahavit said:
Ok so where did you order and hows the build quality?
Mine will show up tomorrow, baught 201 dock last night.
Click to expand...
Click to collapse
I ordered mine from Best Buy's website and the build quality is, as far as I can tell, flawless.
ftmaniac948 said:
Got mine from amazon guys, and the build quality is suberb. Feels like you can't break this thing even if you tried
Sent from my ASUS Transformer Pad TF700T using xda premium
Click to expand...
Click to collapse
whats that screen accessory
My scheduled delivery for in store pick up was slated for tomorrow, got notice today it was delayed...
Still patiently waiting though.
Sent from my PG86100 using Tapatalk 2
This thread is to help guide EVERYONE who is having issues with their ONEPLUS
regardless of what the issue is or if its a DOA I will cover it all in this short post.
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What does this mean ? it means if you don't have your electronic receipt on your OnePlus Account, you wont be able to claim an RMA OR if you purchased it off Ebay/Amazon/Craigslist, ect and you don't have the copy of the packing slip in which your ONEPLUS shipped in then your kinda screwed..
What does the above chart mean? Well it means what it says, although I have had some close friends have horrible experience dealing with even TRYING to get an RMA because ONEPLUS kept refusing that it wasn't their issue.. *cough cough* Yellow Band/Screen issue just be aware of the following information above before you make a claim.
TIP: Be aware that in some cases ONEPLUS wants you to pay for shipping even though they clearly say that they will cover it, So its up to you whether you want to pay a few bucks for shipping or be left with a useless device...I honestly just pay the shipping and get my money back if that's your case.
If you need to submit a Ticket: Here
All this information was from OPO's official site here: http://oneplus.net/support#warranty-and-repairs
Cool thread, although the yellow band /screen example isn't really an issue, as it goes away after a couple of weeks... With mine it did anyway.
Dealing with the Chinese for returns on anything is like pulling teeth. 11 years of experience tells me this.
I hope that these phones are one of those amazing deals, that come along rarely, and outperform for the $ that are laid out.
Sent from my One using XDA Premium 4 mobile app
I have the yellow band I am only a few days in with the phone so I am deciding if I am going to return it. Every one that says it goes away says it takes a few weeks and that is to long I will be out of my return period. Also I'm wondering if it takes a few weeks just to get used to the yellow band. So its really not going away you are just adjusted to it.
jdh10475 said:
I have the yellow band I am only a few days in with the phone so I am deciding if I am going to return it. Every one that says it goes away says it takes a few weeks and that is to long I will be out of my return period. Also I'm wondering if it takes a few weeks just to get used to the yellow band. So its really not going away you are just adjusted to it.
Click to expand...
Click to collapse
Would it not be better to just sell it as it is less bother than sending it to China plus you could make a few £/$ on it.
Had mine 3 weeks and the banding hasnt changed, excellent phone just the one little annoyance. They've offered me a free pick up return, but not sure i want to depart with it, the problem is there's no other phone i want.
I'm having several issues with mine, dead pixel, battery getting hot, random reboots and now as of 2 days ago it shuts off on it's own.My device started acting up last week, sent 3 emails and have only gotten one response. It was a BS response to try the dead pixel app from the Playstore to get rid of the dead pixel. My email all 3 times has contained all the issues but OnePlus customer can't seems to read for some reason, goes to show the lack of education they have but that's besides the point. I contacted Paypal today and they have put a hold on the funds until OnePlus contacts them.
Knight-Rider said:
I'm having several issues with mine, dead pixel, battery getting hot, random reboots and now as of 2 days ago it shuts off on it's own.My device started acting up last week, sent 3 emails and have only gotten one response. It was a BS response to try the dead pixel app from the Playstore to get rid of the dead pixel. My email all 3 times has contained all the issues but OnePlus customer can't seems to read for some reason, goes to show the lack of education they have but that's besides the point. I contacted Paypal today and they have put a hold on the funds until OnePlus contacts them.
Click to expand...
Click to collapse
I've imported goods from China and my feeling is that while the phone is great spec- the fall down points are availability and the famous chinese warranty ( good luck and like phases of moon).
I'd consider being a agent for these if the Manufacturer got act together on faulty devices, the cost margin should allow for fault warranty claims.
Still I haven't recieved an invite, put off by warranty or lack of it- so other than an opinion, doesn't look like I will get one any time soon.
teaker1s said:
I've imported goods from China and my feeling is that while the phone is great spec- the fall down points are availability and the famous chinese warranty ( good luck and like phases of moon).
I'd consider being a agent for these if the Manufacturer got act together on faulty devices, the cost margin should allow for fault warranty claims.
Still I haven't recieved an invite, put off by warranty or lack of it- so other than an opinion, doesn't look like I will get one any time soon.
Click to expand...
Click to collapse
I received a reply back from Paypal yesterday in my favor, money was deposited to my Paypal account early this morning and I transferred to my bank account. I got my money back plus I'm keeping the phone, I put it up on Craigslist and I'm getting several offers already. I'm going with an LG G3 very disappointed with OnePlus.
Knight-Rider said:
I received a reply back from Paypal yesterday in my favor, money was deposited to my Paypal account early this morning and I transferred to my bank account. I got my money back plus I'm keeping the phone, I put it up on Craigslist and I'm getting several offers already. I'm going with an LG G3 very disappointed with OnePlus.
Click to expand...
Click to collapse
How long did the process take? Did you just open the dispute, and then just escalated it to a claim right away? One of the two OPOs I have has a loud vibrator and can barely feel it. I don't even want to bother dealing with them, but I don't want to sell it on ebay since I wont get as much with the defect even though it's new.
rickyx32 said:
How long did the process take? Did you just open the dispute, and then just escalated it to a claim right away? One of the two OPOs I have has a loud vibrator and can barely feel it. I don't even want to bother dealing with them, but I don't want to sell it on ebay since I wont get as much with the defect even though it's new.
Click to expand...
Click to collapse
I contacted Paypal on 8/7 and resolved yesterday 8/18 so 8 business days, they originally told me 5-7 business days but I was planning on contacting them that day I got a reply so they saved me a phone call. Whatever the issue you're having you have to contact them, I previously contacted OnePlus via email in 2 separate emails but failed to get a response gave them a week to reply so I got tired of waiting. Good luck!
Knight-Rider said:
I contacted Paypal on 8/7 and resolved yesterday 8/18 so 8 business days, they originally told me 5-7 business days but I was planning on contacting them that day I got a reply so they saved me a phone call. Whatever the issue you're having you have to contact them, I previously contacted OnePlus via email in 2 separate emails but failed to get a response gave them a week to reply so I got tired of waiting. Good luck!
Click to expand...
Click to collapse
Thanks man, I can't make up my mind, I'm still within the 14 days on this new one, though based on this photo it looks like it's not a hard fix, maybe some hot glue to keep the motor still, but I'll probably end up braking a seal or something and void the warranty. I guess I'll just jump into the cockpit and have a dogfight with OnePlus and their support. I think I'll also simultaneously open a dispute with PayPal, since I know things are gonna go nowhere fast.
rickyx32 said:
Thanks man, I can't make up my mind, I'm still within the 14 days on this new one, though based on this photo it looks like it's not a hard fix, maybe some hot glue to keep the motor still, but I'll probably end up braking a seal or something and void the warranty. I guess I'll just jump into the cockpit and have a dogfight with OnePlus and their support. I think I'll also simultaneously open a dispute with PayPal, since I know things are gonna go nowhere fast.
Click to expand...
Click to collapse
No problem and good luck. I was still within the 14 days but OnePlus I've heard fails to respond knowing the 14 days will expire and you're SOL (**** out of luck) and you're screwed. That's why I went the Paypal way.
Mine stopped recognizing the SIM card, opened a ticket 15 days ago and still got no answer whatsoever.
Unfortunately it has been more than 45 days since I've bought the phone so I can't claim through Paypal....
I'm seriously regretting buying this phone, the cheap has become expensive....
OnePlus said in their reddit AMA that they would pay for a courier to collect the phone if it is defective, and they will be doing that for me. If they refuse, I will make a fuss.
My touchscreen doesn't work sometimes
My OPO's touchscreen has been having difficulties recognising touch.
About 50% of the times i take it out of my pocket, half of the screen just doesn't recognise touch, you press it and... nothing. Its rather bothering I'd say. Makes the phone kind of useless, you can't write sms, you barely can navigate on the phone, even the menu buttons fail to work. I reboot the cellphone and it may or may not recognise touch afterwards, its crazy.
I've contacted support, but they're even more useless than the malfunctioning phone. They said I would have to download a bunch of files in order for them to provide online support and that they could only be available on a given date. So I downloaded the files and asked my boss for an extra lunch hour on that date to take care of this issue. A few days passed, and the date finally came and guess what? THEY LEFT ME STOOD UP! No contact for hours, I went back to the office disappointed...
Second try, they said they were sorry and asked me to book another date. I booked it, but this time I asked for confirmation. I was only going to bother my boss asking for extra non-working time once I had their confirmation that there would indeed be someone helping me on that date. The confirmation never came and the date flew by... at least I didn't put my job in risk for trusting OnePlus's support this time.
A new e-mail arrived: we are so sorry, please book a new date.
I answered: you guys book a new date, I don't give a damn, just need my phone fixed please.
And their answer the same automatic email: we are so sorry, please book a new date. (this has made me kind of mad)
So I seem to have gotten in a never ending cycle, if I book a date they will leave me stood up. If they book a date they will leave me stood up. Meanwhile my phone is useless and I have a very frustrating day trying to use it, sometimes it takes some self control not to throw this OnePlus One-pile-of-crap out of the window.
I really don't know how to deal with this sort of un-supporting customer support, any ideas?
BTW: I've had the phone for 5 months and after contacting support I've made a factory reset in an attempt to see if it was some installed software issue, made no difference, it's still the same crap.
Thanks
BatuKMan said:
Mine stopped recognizing the SIM card, opened a ticket 15 days ago and still got no answer whatsoever.
Unfortunately it has been more than 45 days since I've bought the phone so I can't claim through Paypal....
I'm seriously regretting buying this phone, the cheap has become expensive....
Click to expand...
Click to collapse
Same issue, submitted a ticket a week ago and nothing...
Just to show the positive side of the story too. I had a broken microphone in my one. I contacted Oneplus for an RMA request. got a reply within 4 days. First they went trough a troubleshooting list with me. about a week later they send me some files and asked me to make an appointment too. But since i work during their office hours, and i cannot have remote access to my work computer, I flashed the files myself (without instructions to do so from Oneplus). This did not fix the problem. When i told Oneplus they opened a return ticked for me. Since i live in Europe, they organized DHL to pick up the package for free. 5 days later i had a new phone!
I was really scared that the support would suck, but my experience was actually positive. So for people who read this topic. Yes support could be bad, but it could also be good!
theBIGone said:
Just to show the positive side of the story too. I had a broken microphone in my one. I contacted Oneplus for an RMA request. got a reply within 4 days. First they went trough a troubleshooting list with me. about a week later they send me some files and asked me to make an appointment too. But since i work during their office hours, and i cannot have remote access to my work computer, I flashed the files myself (without instructions to do so from Oneplus). This did not fix the problem. When i told Oneplus they opened a return ticked for me. Since i live in Europe, they organized DHL to pick up the package for free. 5 days later i had a new phone!
I was really scared that the support would suck, but my experience was actually positive. So for people who read this topic. Yes support could be bad, but it could also be good!
Click to expand...
Click to collapse
Glad to hear you had a positive experience. I did get a response on my ticket offering an appointment for them to try flashing my phone back to stock (which of course was the first thing I tried), so I replied back that I'd already tried it. Hopefully they will approve RMA now.
How do I contact one plus, I want to call them
So last week, certainly by my own fault, my Moto X Pure took a swim. It got quite hot very quickly and then it was toast. No worries though. I bought the 24 Month Accidental Damage Protection Plan. At most, I was going to be out the $50 deductible and a phone for a short time, but that's the price you pay for diving in a pool and forgetting that your phone was in your pocket, right?
*sigh*
So upon placing my first phone call to Motorola, they looked up my IMEI, determined that I had the ADP, but that water damage wasn't covered. This, of course, angered me to no end because I specifically remembered this exact graphic from their website when I bought it.
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Unless I'm misreading that, it says pretty specifically that liquid damage is covered. So they escalated my issue to another department, who got back to me the next day, informing me that the agent was mistaken and that I should be able to use my warranty through the website.
So I did. I filled out the request form, which was actually a lot simpler than talking to someone on the phone, and I was given an RMA. I was charged the $50 deductible and a $100 hold was placed on my card until I returned the other phone. Perfect, right?
Well, for about three days, the status of my RMA sat in pending.
And then I got this grammatical nightmare of an email.
Dear William,
This email is regarding a pending case about your Motorola device.
We have an update your case and have done and evaluation for this inconvenience
since the equipment was exposed to water that avoids completely the warranty at this time
we really sorry for this inconvenience
there will RMA ******-****93 will be cancel
and you will be released for the security deposit hold that it was placed on your account
Repair Escalation Support Team at 1-888-355-8422. Operating hours are Monday through Friday 8am-8pm (EST). Please reference case number ******-****93 when you call in.
Thank you,
Kevin Gonzalez
Motorola Repair Escalation Support Team
Click to expand...
Click to collapse
ARE YOU KIDDING ME?!
So I called that number within seconds and got a rep who told me that gentleman who canceled my RMA was mistaken, but he assured me that they'd make up for the error by waiving the $100 hold and only charging me the $49. He said that in 24 hours, I'd receive a code that would allow me to use Moto Maker to place a new order and it should ring up at $0.
24 hours later, nothing.
*sigh*
Called them. This rep said that everything looked good on my RMA and that the codes can take up to 48 hours. Fine.
24 hours later, still nothing.
Called them again! This red said that everything looked good on my RMA and that the codes can take up to 72 hours. WTF? It seems a day keeps getting added.
Finally, this evening, my code showed up in my email. Perfect, right? Of course not, because the code was only valid for $399, and did not include any of the add-ons, such as the storage and the fact that I had a wood back. So I called them again, got it rectified, got my order placed.
Estimated Arrival Date: October 20th
Click to expand...
Click to collapse
AHHHH!
October 20th!!! And all that. Wow.
Oh well, it's beyond the 14 days, I'm locked in.
I like the thing, but I hope Nexus Protect is better for those who get the 6P.
So moral of the story, don't swim with your phone... Just kidding.
Sent from my P01MA using Tapatalk
This is why I will prob buy square trade warranty for now I have asurion but they said if they don't have my device in stock they will give me similar device. It covers loss and theft.
Sent from my XT1575 using Tapatalk
What a nightmare! Glad everything worked out but still 20 days to get a replacement phone? Yikes
Sent from my XT1575 using Tapatalk
Square trade covers everything. If they can't fix it, They give you the money it would cost to replace it. No crappy refurb like with asurion.
Bangin' on my unlocked/rooted
Moto X Pure
I think this just convinced me to go the square trade route. I've been debating which way to go.
Sent from my XT1575 using Tapatalk
I am not convinced that everything is completely done on your end OP. Update me in 2 weeks when the order actually ships and arrives then I'll be relieved & happy for you. I'm not speaking negatively on you, I do doubt Motorola that much.
You have to figure.. the shipment date is probably the same for others who are ordering the phone. It's still a newly introduced phone in high demand that probably many are purchasing/customizing, so of course it won't ship asap. Without any customization ("base models"), it'd probably be shipped asap. I guess it's open to argument whether you should be given special treatment of a quick build & delivery as a replacement phone vs. someone who placed an order of a custom build prior to you and has to wait the same period. I wouldn't exactly fault Motorola for that, as it's a custom build vs. other manufacturers having just one build type that'd be quick to deliver. Would it be any different to someone with SquareTrade being credited back for their original phone, which they'd in turn use to order the phone through MotoMaker again?
buggerritt said:
Square trade covers everything. If they can't fix it, They give you the money it would cost to replace it. No crappy refurb like with asurion.
Bangin' on my unlocked/rooted
Moto X Pure
Click to expand...
Click to collapse
I got plenty new phones with asurion, iphones note4,s4 AS well.
Sent from my XT1575 using Tapatalk
rehpyc said:
You have to figure.. the shipment date is probably the same for others who are ordering the phone. It's still a newly introduced phone in high demand that probably many are purchasing/customizing, so of course it won't ship asap. Without any customization ("base models"), it'd probably be shipped asap. I guess it's open to argument whether you should be given special treatment of a quick build & delivery as a replacement phone vs. someone who placed an order of a custom build prior to you and has to wait the same period. I wouldn't exactly fault Motorola for that, as it's a custom build vs. other manufacturers having just one build type that'd be quick to deliver. Would it be any different to someone with SquareTrade being credited back for their original phone, which they'd in turn use to order the phone through MotoMaker again?
Click to expand...
Click to collapse
I think you've made an excellent point.
I've used Asurion, Square Trade and now Moto Care. I can say Square Trade is the best of the 3, after reading the Moto Care experience here. The Square Trade check, could be used for a different device, which adds an advantage. You can even pocket the money, they don't care. Asurion will scour the earth for a refurb and Moto is going to give you another Moto.
Sent from my Nexus 10 using Tapatalk
Just want to add fuel to the fire. I have Moto G 3gen bought from Motorola UK customised one. I had to wait for 13 days for phone to arrive but that's fine only 2days overdue. My problem started when I decided to cancel my order only 2 days after. **** it there is no way I had to wait for 11 days! Then it would appear very simple because I had to call them ask for return lable for 24-72 and job done. No way! I am waiting now for 224 hours to be precised. 2 chats 3 calls and every time tey would add some more more and more time to wait. They promised me things like : next day, its on the way, we are sorry let me just bump you up in the queue and so on. I have decided to write them official letter with consumer protection act added on it and what are my right and they responsibilities so i got reply from them same day. At least something I can have track of because now it's sitting in my email. Story is not over yet 24 days passed. I honestly don't want ever to make another order from Motorola . II MA considering moto x pure to buy BUT I seriously put off by the whole thing and never want to go through that again. I think I am just going to get Nexus 5x for the peace of mind. I really like my phone but I hate anything related to moto costumer service. Why I have impression it has to do with Lenovo acquisition.
patt2k said:
I got plenty new phones with asurion, iphones note4,s4 AS well.
Sent from my XT1575 using Tapatalk
Click to expand...
Click to collapse
I got a couple new ones. But, I got plenty refurbs that I had to send back. It's a crap shoot. In one instance, I got 4 bad refurbs in a row. By the time I got a working phone, it was 2 weeks later and the reason I got a good one was because I went into a corporate sprint store and told them what happened. They personally gave me the new phone. It was ridiculous. The cost of their insurance isn't worth the hassle of guess of the replacement will work...unless your phone is lost or stolen. Plus, if you swap carriers, they're not going to cover you.
Bangin' on my unlocked/rooted
Moto X Pure
---------- Post added at 06:16 AM ---------- Previous post was at 06:09 AM ----------
I made the mistake of buying moto care with my order. I've chatted with 3 reps to get refunded for it. The first said I had to wait until the order was delivered. So, I waited. The next told me that I'm going to be refunded and then I got an email with instructions to RMA my device. The next told me he fixed the previous one's mistake and I'd be notified in 24 hours. Well, it's been over 24 hours and no notification.
Bangin' on my unlocked/rooted
Moto X Pure
WilliamRBR said:
So last week, certainly by my own fault, my Moto X Pure took a swim. It got quite hot very quickly and then it was toast. No worries though. I bought the 24 Month Accidental Damage Protection Plan. At most, I was going to be out the $50 deductible and a phone for a short time, but that's the price you pay for diving in a pool and forgetting that your phone was in your pocket, right?
*sigh*
So upon placing my first phone call to Motorola, they looked up my IMEI, determined that I had the ADP, but that water damage wasn't covered. This, of course, angered me to no end because I specifically remembered this exact graphic from their website when I bought it.
Unless I'm misreading that, it says pretty specifically that liquid damage is covered. So they escalated my issue to another department, who got back to me the next day, informing me that the agent was mistaken and that I should be able to use my warranty through the website.
So I did. I filled out the request form, which was actually a lot simpler than talking to someone on the phone, and I was given an RMA. I was charged the $50 deductible and a $100 hold was placed on my card until I returned the other phone. Perfect, right?
Well, for about three days, the status of my RMA sat in pending.
And then I got this grammatical nightmare of an email.
ARE YOU KIDDING ME?!
So I called that number within seconds and got a rep who told me that gentleman who canceled my RMA was mistaken, but he assured me that they'd make up for the error by waiving the $100 hold and only charging me the $49. He said that in 24 hours, I'd receive a code that would allow me to use Moto Maker to place a new order and it should ring up at $0.
24 hours later, nothing.
*sigh*
Called them. This rep said that everything looked good on my RMA and that the codes can take up to 48 hours. Fine.
24 hours later, still nothing.
Called them again! This red said that everything looked good on my RMA and that the codes can take up to 72 hours. WTF? It seems a day keeps getting added.
Finally, this evening, my code showed up in my email. Perfect, right? Of course not, because the code was only valid for $399, and did not include any of the add-ons, such as the storage and the fact that I had a wood back. So I called them again, got it rectified, got my order placed.
AHHHH!
Click to expand...
Click to collapse
I feel your pain. I've had my phone for 8 days. Something is definitely wrong with it when it comes to data. Its very slow and sometimes it completely drops off. It is not my network or area. I have talked to 7 people, chatted with one, and wasted 100 minutes of my life so far just trying to get them to ship out a replacement under the 14 day warranty. I am now at the point I have to wait for a call back monday or tuesday because my case is "escalated". I think they are waiting for me to be out of the 14 days. It's a shame. I had a problem with my Turbo and It was the easiest replacement ever. 10 minutes and I had a new phone coming. Its gotta be a lenovo thing. I think I'll be buying nexus's from now on. I'd just sell this thing in a month but I spent the money on the moto care.
@WilliamRBR just out of curiosity was you device rooted? I know it doesn't change the process but I want to make sure they won't give us the run around when it comes to warranty
I used Asurion 2 times for cracked screens on two different phones and I feel that I received new phones. If they were refurbished it was very hard to tell as they looked and worked like new. My experience with Asurion has been very easy, smooth, and quick for warranty service. I do recommend them. Also, if I am not mistaken, they are the only one of the three being discussed here that honors stolen and lost phones! So you pay more for the deductible but it is worth it if you think someone might steal your phone. Dropped Square Trade and went with Moto for my Pure. Hope I never have to use it! Wife and daughter still on Square Trade.