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SEARS Outlet FAQ (with link)

Outlet Link: http://www.searsoutlet.com/d/invent...mode=buyUsedOnly&to=cart&pn=1&ps=10&disp=sel#
My device is an Outlet item, so I have some experience with this.
General Information
SEARS Outlet is (generally) updated every morning, and they are selling "refurbished" GTablets for $279. Unless you can convince your local SEARS rep to make an exception, you need to pick the device up at the location it is located in.
If you purchase it, you would do that online and, usually within an hour or two, you'll get an email saying the device is ready for pick up. You'd then head over to their Merchandise Pick-Up section, with email printout in hand, to pick it up at the location you bought it at.
Are these Refurbs?
NO, they are not. And I don't know why they say they are. These are customer returns that they just re-sell. It doesn't go back to Viewsonic, and it doesn't get "cleaned up" in any way.
Case in point, my purchase: The previous owner rooted it and had Launcher Pro on it, and the screen was loaded with fingerprints. All SEARS did was slap a "Closeout" sticker on it and re-sold it. But it was in good shape, overall.
Do I Get a the same Warranty?
Not 100% sure, but read this (and keep the link handy):
http://www.searsoutlet.com/s/legal/FAQ.htm#NewReconditionedDifference
This claims that "New product warranty still applies". So, if you ever have a problem, you can use this to fight SEARS with if they tell you there's no warranty.
Bottom Line: Should I buy one?
I personally think it's a good buy, if you manage to snag one that hasn't been dropped on the floor. I suspect that a lot of these are going back fairly quickly so the amount of damage that a person can do is small. But, be aware that things like FC's and other issues might be the reason why it was returned. I would recommend having our firmware ready, possibly clockworkmod or, best of all, nvflash to clean the device up.

I wish I could get one but they are all in other states... HAHA i should have a friend buy one and return it at the store by me

Several days ago, they were displaying properly on the sears site, I was about to order, but I decided I would wait until later. So the next day this link comes up to:
"An error occurred while processing your request.
We apologize for the inconvenience and will work to correct the problem. "
Does this mean they are out at the moment and I need to keep checking back? I am interested in purchasing one for the $279 price for sure.

hextex said:
Several days ago, they were displaying properly on the sears site, I was about to order, but I decided I would wait until later. So the next day this link comes up to:
"An error occurred while processing your request.
We apologize for the inconvenience and will work to correct the problem. "
Does this mean they are out at the moment and I need to keep checking back? I am interested in purchasing one for the $279 price for sure.
Click to expand...
Click to collapse
I believe so. I would check the link every morning. They usually go very fast (Seriously, like within 30-60 minutes of when they post the updated locations).
If you're in the West Coast, check REALLY early. I usually start checking around 9 or 10AM ET.

And if you're really lucky and catch it at the right time, they'll pay you 92 quadrillion dollars.
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Sweet! Who couldn't use a few quadrillion every now and then?
Thanks a lot for the information. I am on the East Coast, I am normally up at like 6ish to head to class, so I will check through out the morning on most mornings.
I am also trying to get an Archos 70, but I think the G-Tablet can be a long term solution with the custom roms, etc. (As long term as a tablet at this stage of the game can be, anyway.)

khaytsus said:
And if you're really lucky and catch it at the right time, they'll pay you 92 quadrillion dollars.
Click to expand...
Click to collapse
Wow Walter, you really find the good deals.

hextex said:
Sweet! Who couldn't use a few quadrillion every now and then?
Thanks a lot for the information. I am on the East Coast, I am normally up at like 6ish to head to class, so I will check through out the morning on most mornings.
I am also trying to get an Archos 70, but I think the G-Tablet can be a long term solution with the custom roms, etc. (As long term as a tablet at this stage of the game can be, anyway.)
Click to expand...
Click to collapse
Don't take the cash! Such liquidity in our macro economic infrastructure would create 10,000% inflation! :O

Man, where are all the refurbs going? I expected to see a TON of them after thanksgiving.

I agree, I figured there would be a pile of outlet deals going on.
I was at my local Sears today snooping around, hoping to luck up on a "in-store" Outlet deal. When I mentioned the Outlet $279 deal, the sales guy became a complete jerk. He said, "If you are talking about the Outlet price, then don't even talk to me." He said it very loud, almost like a yell. I was stunned a little before my admittedly short temper acted up and I flew off the handle. I had picked out a pretty nice camera I was for sure going to purchase, but changed my mind after that.
I did make it to Staples to play around their demo model. Internet was extremely snappy, but, my God, other than that the thing is like a $99 Kmart Tab when it comes to navigation being laggy etc. I didn't have an issue with the screen though, like many people have said was an issue for them.

khaytsus said:
And if you're really lucky and catch it at the right time, they'll pay you 92 quadrillion dollars.
Click to expand...
Click to collapse
I saw that before and was sorely tempted to place an order and then demand my gTab and $92Q...

Some thrifty person in Scranton, PA can pick up a floor model (I'm surprised about that) G-Tab that just popped up on the radar for $149.93...
Every once in a while, I wish I lived further east

just seen that... 2+ hr. drive for me.....is it worth it to return the $280 g-tab and take a 4 hr drive?

Unfortunately, it might not actually be there. I just found out that even if it is listed on the outlet site, it might not really be in the store. I ordered the one from Landover, MD this morning, and then called when the store opened to get someone to put it aside so I could pick it up. First the electronics department told me they don't even carry that device new, then the merchandise pickup department told me that they don't have any refurbished devices, and for that matter that they wouldn't have it anyway. "Those types of things get shipped back to the manufacturer for a refund."
Oh well, so close...
Hopefully another one will come close to VA.

crowpismo said:
Unfortunately, it might not actually be there. I just found out that even if it is listed on the outlet site, it might not really be in the store. I ordered the one from Landover, MD this morning, and then called when the store opened to get someone to put it aside so I could pick it up. First the electronics department told me they don't even carry that device new, then the merchandise pickup department told me that they don't have any refurbished devices, and for that matter that they wouldn't have it anyway. "Those types of things get shipped back to the manufacturer for a refund."
Oh well, so close...
Hopefully another one will come close to VA.
Click to expand...
Click to collapse
Buy it online with "add to cart," and then go pick it up after you paid for it. Don't call. I had the same problem, and mentioned it in another thread. Sears outlet and sears stores have ZERO affiliation, and are not aware of each other, so calling the store does absolutely nothing. I'm in VA too, so we may be fighting over one. Not sure if I'm going to bother though.

NewbTrader said:
Buy it online with "add to cart," and then go pick it up after you paid for it. Don't call. I had the same problem, and mentioned it in another thread. Sears outlet and sears stores have ZERO affiliation, and are not aware of each other, so calling the store does absolutely nothing. I'm in VA too, so we may be fighting over one. Not sure if I'm going to bother though.
Click to expand...
Click to collapse
LOL! I'll break out the boxing gloves... I did do the add to cart, and went through the whole process of inputting my credit card and everything. Once I finished that I figured I'd better call to make sure they put it aside so no one walked in and grabbed it before I could get there. That's when they said they don't even have em new. A little while later I got the email reply to my order, confirming that they didn't have it in stock. I am starting to wonder if an employee snapped it up quick this morning. Either that or their system is jacked.
ARG!

crowpismo said:
LOL! I'll break out the boxing gloves... I did do the add to cart, and went through the whole process of inputting my credit card and everything. Once I finished that I figured I'd better call to make sure they put it aside so no one walked in and grabbed it before I could get there. That's when they said they don't even have em new. A little while later I got the email reply to my order, confirming that they didn't have it in stock. I am starting to wonder if an employee snapped it up quick this morning. Either that or their system is jacked.
ARG!
Click to expand...
Click to collapse
When you buy online, it removes it from the online inventory. So, calling is redundant, as the one that's available is reserved for you (assuming you get the confirmation email that it's in stock). I did the same thing you did in a sense and just called ahead (didn't know you could even buy it online and reserve it initially, but 15mins later bought it online, and got a confirmation that it was in stock), and when I got there the manager said the wifi was damaged on it and they were going to send it back. Of course, strange that this problem wasn't caught till I called and asked the store about it.. An employee likely wanted it, and I nicely called to notify them of the great deal. So, do yourself a favor (and anyone else looking to get one), and don't call.

Showing one for $149 in Scranton, PA.

2 1/2 hour drive for me, and it's a toll road. I did consider it, for that price.
Would have made a great dev device, assuming its all scratched up / floor model.
Btw, my understanding is that the Outlet stores and the SEARS stores are the same thing (at least it was i my case). These are the "clearance" and "closeout" items you see in the bins in the Electronics section. In my case, I picked up my Outlet device in the Merchandise Pickup at a local NJ SEARS, in a mall.

roebeet said:
Btw, my understanding is that the Outlet stores and the SEARS stores are the same thing (at least it was i my case). These are the "clearance" and "closeout" items you see in the bins in the Electronics section. In my case, I picked up my Outlet device in the Merchandise Pickup at a local NJ SEARS, in a mall.
Click to expand...
Click to collapse
Yes, they're the same physical stores. To clarify my post, I meant to say physically they're the same, but the outlet and regular sears sites and internal inventory/etc. seem entirely separated to a degree. If you call a store asking about an outlet product, they are completely clueless about it, and have no way of knowing without calling the "outlet" department, which is what the manager told me when I called (wherever that is, maybe an 800 number for them?). At least it seem to be this way to me.
The wise thing to do is not call if you ask me. You're essentially notifying everyone of its availability (and cheap price), and you'd be naive to think that employees wouldn't have any qualms snatching it up even if you already placed the order. The employee and manager I spoke to when I called inquiring about the unit seemed VERY interested in it when I mentioned the price, and not in a "oh I'd love to help you with that" sort of way..

[Q] Z3: Sleep of death and NOT waterproof

Purchased the Xperia Z3 last thursday. Seemed fine. First night - sleep of death. Had to find a firmware update which was apparently being released in the UK. Haven't applied as I intended to take it back first. I then used the spa yesterday and tested out its alleged waterproofing - turns out, not waterproof even one iota. After 5 minutes of initially being submerged, boom - display broken, never to return. Also worth noting that PS4 remote play app required to stream PS4 games is not yet available.
So, to summarise:
- Sleep of death has made a return
- Not waterproof
- Can't do PS4 remote play
All in all - this phone is a piece of crap at the moment. Well technically, this is now more of a paperweight than a phone. I triggered the RMA process with the shop I bought it from (returned less than 7 days later) and they tell me it must be sent away for up to 4 weeks to be diagnosed and determined whether covered by warranty.
Awesome - so also, a great customer experience too! My patience is wearing thin. Has anybody else had similar experiences?

Bro sometime back I was hardcore sony products users but now no more. Sony has made it complicated, if you products goes wrong you had it as you will notnget spare easily outside hence you are left with sony service expensive option to get it fixed and best thing is spare cost is almost closer to new item.
Sent from my LG-D802 using xda premium

vishal11in said:
Bro sometime back I was hardcore sony products users but now no more. Sony has made it complicated, if you products goes wrong you had it as you will notnget spare easily outside hence you are left with sony service expensive option to get it fixed and best thing is spare cost is almost closer to new item.
Sent from my LG-D802 using xda premium
Click to expand...
Click to collapse
Awesome - I was hoping for some good news like that. Moral of the story? Sony loves to rape its customers for the lols. It's a shame really as Samsung's phones are *ok* but have crap stock apps and the phones themselves aren't particularly pleasing to look at. The only real alternative is LG or an iPhone (god forbid)....
The rep at the store I purchased made it sound like if they found 'water damage' then it wouldn't be covered by warranty. This is turning out to be a case for our national 'fair trading act' laws(New Zealand).

This is exactly what I'm scared of dealing with unlocked phones. The technical support falls by the wasteside. For the interest of this thread, I'm located in the united states, so a little patience for american phone support and warranty might help out my buying power. One thing that bothers me as well is the quality of glass Sony is using. They want a premium but someone mentioned the glass back cracking out of nowhere. For a consumer waiting to buy this device, all these stories are starting to scare me away.
I have a galaxy sIII, and have had it for over 2 years traveling and everything else in between and have never had an issue with it. I purchased the z3 compact as a replacement but was returned due to it being too small for my liking so the z3 was definitely going to be mine once: 1. T-Mobile has it, or 2. An online retailer has it that I can get device support from.
I think the reason i still love this device, is that it looks beautiful. I'm so hopeful that these problems will not happen to me but you never know. I am sorry about your situation. I was told that the flaps need to be sealed in order to submerge this device.

a. sleep of death - too early to comment for me, although "safe charge" from the store has always helped me out in the past;
b. remote play - deferred availability until November was mentioned online via voluminous sources/review sites, but should have been caveated within official advertisements - understandably, one or two will be a little frustrated;
c. water damage - this is what concerns me the most as I've read various accounts, all connected with the Z series, of users being blamed for water ingress, where they have no way of differentiating between defective ports/a defective handset and/or personal error on their part. I've actually made a point of purchasing a magnetic adapter from the get go, so that the sim/sd tray has only been opened once whilst the micro usb port is staying closed permanently, as long as I can avoid the need for a data transfer via cable. Not sure I'll be able to prove that though if and when the time comes;
d. four week turnaround time for a decision is pretty bad;
e. I still think it's a great phone, but user experience will differ unfortunately;
f. sincerely hope someone helps you out.
Actually, I've got no chance of leaving the micro-usb port sealed given that some firmware updates will be via wired connections only, and beyond that I'll be looking to install root and custom recovery to get around the apps2sd limitation.

staffsarge said:
Purchased the Xperia Z3 last thursday. Seemed fine. First night - sleep of death. Had to find a firmware update which was apparently being released in the UK. Haven't applied as I intended to take it back first. I then used the spa yesterday and tested out its alleged waterproofing - turns out, not waterproof even one iota. After 5 minutes of initially being submerged, boom - display broken, never to return. Also worth noting that PS4 remote play app required to stream PS4 games is not yet available.
So, to summarise:
- Sleep of death has made a return
- Not waterproof
- Can't do PS4 remote play
All in all - this phone is a piece of crap at the moment. Well technically, this is now more of a paperweight than a phone. I triggered the RMA process with the shop I bought it from (returned less than 7 days later) and they tell me it must be sent away for up to 4 weeks to be diagnosed and determined whether covered by warranty.
Awesome - so also, a great customer experience too! My patience is wearing thin. Has anybody else had similar experiences?
Click to expand...
Click to collapse
Sorry to hear this. Where are you located? Where did you buy it from?
smoovy said:
This is exactly what I'm scared of dealing with unlocked phones. The technical support falls by the wasteside. For the interest of this thread, I'm located in the united states, so a little patience for american phone support and warranty might help out my buying power. One thing that bothers me as well is the quality of glass Sony is using. They want a premium but someone mentioned the glass back cracking out of nowhere. For a consumer waiting to buy this device, all these stories are starting to scare me away.
I have a galaxy sIII, and have had it for over 2 years traveling and everything else in between and have never had an issue with it. I purchased the z3 compact as a replacement but was returned due to it being too small for my liking so the z3 was definitely going to be mine once: 1. T-Mobile has it, or 2. An online retailer has it that I can get device support from.
I think the reason i still love this device, is that it looks beautiful. I'm so hopeful that these problems will not happen to me but you never know. I am sorry about your situation. I was told that the flaps need to be sealed in order to submerge this device.
Click to expand...
Click to collapse
Also here in the US. I have heard good things about Clove and Handtec from the UK. They both told me that in case of Warranty, we need to send the device to them, then they will deal with Sony UK. One point to consider is that the warranty is good for two years and not one as if you were to purchase the phone in the US.
Cheers,
G.

You are correct about the warranty but have you had to send anyrhing back to handtec or clove? I just mailed out my z3 compact and paid out $45 to send this back. This was the CHEAPEST route. Trust me, anything from the usa to uk is going to cost like no other. Not being able to get assistance anywhere but overseas is not my cup of tea. I have already made the descision to wait for tmobile. I was going to purchase the z3 from handtec the same way I did for my compact but no thanks. The glass is inferior to scratches, the waterproofing, cracked back glass, screen alignment, random rebooting and a feature( stamina mode) that doesn't work that well.
If you can agree that a supported device at your local store is better than shipping it far away and waiting for a reply back on whether they will warranty it is better than a 2 year warranty that a company will add for marketing purposes. I still want this phone but not as bad as I thought. It needs to last me 2 years or more. I dont purchase devices every year. This is the phone that is supposed to take the place of my only device I own right now, so it needs to be up to snuff and I want device support.

smoovy said:
You are correct about the warranty but have you had to send anyrhing back to handtec or clove? I just mailed out my z3 compact and paid out $45 to send this back. This was the CHEAPEST route. Trust me, anything from the usa to uk is going to cost like no other. Not being able to get assistance anywhere but overseas is not my cup of tea. I have already made the descision to wait for tmobile. I was going to purchase the z3 from handtec the same way I did for my compact but no thanks. The glass is inferior to scratches, the waterproofing, cracked back glass, screen alignment, random rebooting and a feature( stamina mode) that doesn't work that well.
If you can agree that a supported device at your local store is better than shipping it far away and waiting for a reply back on whether they will warranty it is better than a 2 year warranty that a company will add for marketing purposes. I still want this phone but not as bad as I thought. It needs to last me 2 years or more. I dont purchase devices every year. This is the phone that is supposed to take the place of my only device I own right now, so it needs to be up to snuff and I want device support.
Click to expand...
Click to collapse
Sure, I agree with you! I was just pointing out for you (and any others that might read this thread), but you are absolutely right. I also like the support here in the US, however sometimes it is really bad. Case here is the issues I had with my HTC One vs. the issues the Boss had with her Nexus 5: Oh my sweet Lord, Google costumer service has been so incredible, she (and I) cannot be any happier ! On the other hand, HTC... ...
Yes, that is why I am taking my time to get the Z3 here in the US, however I want the Non-Carrier version instead of the T-Mobile, to which I am not sure they are going to provide as Sony did with the Z2. Or, the other option is to get the discounted Z2, which is not bad phone.
And, like you, I do not change phones every other day... I just have had bad luck with my latest phones, and really want this one to last at least four years.
Cheers !
G.

I wasnt thinking before but my eyes are open now. I just wasted $80 between recieving the compact and sending it back. That is money I wont be seeing back in my pocket. I had been emailing clove all weekend about the white z3 version and the bundle. They just fixed it today...now I changed my mind. I will wait for tmobile. I would advise anyone else thinking to do the same because of the rare issues others are having with this device. Dont chance it, you could end up on here complaining about it.

Dunked my Black Z3 over the weekend, left it in hot bath water (HOT), with bubble bath in for a good twenty minutes. No issues.
I have to say I was worried, but that's what insurance is for.

I have a few questions for the OP
You mentioned the screen cracked in water".
I don't understand how that would happen unless you literally dropped it in and you had your jets at high velocity, with of course a hard bottom.
Regarding waterproofing - was all the ports sealed because if you have anything unsealed, thats exactly what will happen - tata - bye bye.
I have been told by Sony Tech and Sales that they offer replacements on any issues from waterproofing assuming that none of the ports were kept open. They have ways to check and test that.
Once again screen cracking doesn't make much sense to me in a "spa". Did you THROW it from OUTSIDE into the water or did you drop it calmly while you were inside the water.
The force at which a mobile is thrown and the location from which it is thrown could be one of the factors resulting to your "crack".

For all the people replying with "Glad I read this first" just remember this is one guy's experience. Clearly he had a faulty phone, it happens. My first Z3 had a flickering screen issue but it was replaced immediately (thankfully Amazon turned around a replacement in one working day but even going through Sony would only have been 5).
If the waterproofing fails, that is a no-questions replacement ASSUMING you haven't unlocked the bootloader or left a flap open.
The basic advice is to thoroughly check the device before voiding the warranty. Shoot some 4K video, dunk it in water for a bit, take photos, make calls, stream video, play music, and just generally use it for a week or so until you are happy there is no hardware issue. That goes for any consumer electronics product.
No device launch goes 100% fault-free, especially with cutting edge hardware. A few bad ones are gonna get out but how the company responds is the real test. My PS4 arrived DOA on launch day too and I was obviously gutted but I rang Sony, only had to hold for a couple of minutes (despite it being peak time and on launch day) and they had a courier out with a replacement the next working day. For me, that is excellent customer service.
Finally there is a lot of misinformation here. The Z3 has a two year manufacturer warranty. If you get water damage in normal use, you are covered and Sony will replace it in 5-7 working days (this is what they told me when I had to return mine).
The USB flap thing just means it should be closed AT THE TIME. Not that you can never open it, that would be daft.
I don't imagine that while charging or doing data transfer/ADB stuff there is going to be much risk of water ingress anyway.

To add to the above remember only the ones with issues post often and talk about the issues. The ones with phones working and no faults usually dont post much like me.

My Z3 was sleep of depth this morning.
I am curious about why it is back.
It is all OK with my Xperia TX.
The battery comsumption log shows the SOD.
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Unlucky mate. No probs with mine.

i just had sleep death today. thought the phone ran out of batteries when it was at 91% remaining before i went to sleep.

Shudder123 - I believe Sony has released an update firmware fix for that. Please test.

Regarding USA owners of UK-purchased devices (warranty coverage)
I'm in the USA and had an online chat with Sony Mobile Support USA yesterday asking about manufacturer's warranty coverage in the USA on a Z3 D6603 purchased in the UK (Clove, Handtec). He said it was covered in the USA, but due to being an "international" phone it would take longer than 2 weeks to be repaired due to the need to obtain international parts.
Here's is the complete transcript of the chat:
Customer Chat
Chat Transcript
Please wait while we find an agent to assist you...
You have now been connected to an agent.
Agent Alan: Hi, thanks for choosing Sony Xperia™ Chat Support. My name is Alan your Xperia™ Support Representative. Would you please provide me with your full name and email address?
Paul: edited
Agent Alan: Thank you. What is the model of your device and your service provider?
Paul: I just have a generic question. Is the Sony Manufacturer's Warranty of an Xperia Z3 D6603 that's imported into the USA honored in the USA?
Agent Alan: Thank you very much, so you'd like to know if you purchase the Xperia Z3 in UK, if this one will support the warranty in USA.
Agent Alan: Is that correct?
Agent Alan: Are you still there?
Agent Alan: I haven't received a response from you in a couple of minutes. Please let me know you are still connected or I will need to disconnect our chat in another minute.
Paul: Yes. That's correct. Sorry for the delay.
Agent Alan: I'll be glad to assist you.
Paul: Another way of asking is if the phone purchased in the UK is covered under warranty in the USA.
Agent Alan: The warranty will be valid in USA, however the phone will be considered an international phone. This means that if you need to send it for repair it will take longer than the estimated 14 business days.
Agent Alan: Have I answered all of your questions today or is there anything else I can help you with?
Paul: Thanks for the answer. How long then, on average, does warranty repair take in the USA on an international phone?
Agent Alan: There is not estimate time.
Paul: Why does it take longer?
Agent Alan: Because the internal parts are different and they need to order the parts overseas.
Paul: Understood. That answers my questions. Thank you.
Agent Alan: You are welcome.
Agent Alan: Thank you for choosing Sony Xperia™. I’m happy I could help. Have a great day! If you require more information, please visit our Support Forum at http://talk.sonymobile.com/community/support to get help from other users. If you'd like to take part in our free recycling program, visit http://www.sonymobile.com/recycle/.
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So there you go. UK phones are covered in the USA.
I would also assume that if the D6603 became available unlocked in the USA officially, the parts would then be available in the USA by default and the 14 day turnaround time would presumably apply.

BEWARE: Enacting your Moto Care ADP is a nightmare

So last week, certainly by my own fault, my Moto X Pure took a swim. It got quite hot very quickly and then it was toast. No worries though. I bought the 24 Month Accidental Damage Protection Plan. At most, I was going to be out the $50 deductible and a phone for a short time, but that's the price you pay for diving in a pool and forgetting that your phone was in your pocket, right?
*sigh*
So upon placing my first phone call to Motorola, they looked up my IMEI, determined that I had the ADP, but that water damage wasn't covered. This, of course, angered me to no end because I specifically remembered this exact graphic from their website when I bought it.
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Unless I'm misreading that, it says pretty specifically that liquid damage is covered. So they escalated my issue to another department, who got back to me the next day, informing me that the agent was mistaken and that I should be able to use my warranty through the website.
So I did. I filled out the request form, which was actually a lot simpler than talking to someone on the phone, and I was given an RMA. I was charged the $50 deductible and a $100 hold was placed on my card until I returned the other phone. Perfect, right?
Well, for about three days, the status of my RMA sat in pending.
And then I got this grammatical nightmare of an email.
Dear William,
This email is regarding a pending case about your Motorola device.
We have an update your case and have done and evaluation for this inconvenience
since the equipment was exposed to water that avoids completely the warranty at this time
we really sorry for this inconvenience
there will RMA ******-****93 will be cancel
and you will be released for the security deposit hold that it was placed on your account
Repair Escalation Support Team at 1-888-355-8422. Operating hours are Monday through Friday 8am-8pm (EST). Please reference case number ******-****93 when you call in.
Thank you,
Kevin Gonzalez
Motorola Repair Escalation Support Team
Click to expand...
Click to collapse
ARE YOU KIDDING ME?!
So I called that number within seconds and got a rep who told me that gentleman who canceled my RMA was mistaken, but he assured me that they'd make up for the error by waiving the $100 hold and only charging me the $49. He said that in 24 hours, I'd receive a code that would allow me to use Moto Maker to place a new order and it should ring up at $0.
24 hours later, nothing.
*sigh*
Called them. This rep said that everything looked good on my RMA and that the codes can take up to 48 hours. Fine.
24 hours later, still nothing.
Called them again! This red said that everything looked good on my RMA and that the codes can take up to 72 hours. WTF? It seems a day keeps getting added.
Finally, this evening, my code showed up in my email. Perfect, right? Of course not, because the code was only valid for $399, and did not include any of the add-ons, such as the storage and the fact that I had a wood back. So I called them again, got it rectified, got my order placed.
Estimated Arrival Date: October 20th
Click to expand...
Click to collapse
AHHHH!

October 20th!!! And all that. Wow.
Oh well, it's beyond the 14 days, I'm locked in.
I like the thing, but I hope Nexus Protect is better for those who get the 6P.

So moral of the story, don't swim with your phone... Just kidding.
Sent from my P01MA using Tapatalk

This is why I will prob buy square trade warranty for now I have asurion but they said if they don't have my device in stock they will give me similar device. It covers loss and theft.
Sent from my XT1575 using Tapatalk

What a nightmare! Glad everything worked out but still 20 days to get a replacement phone? Yikes
Sent from my XT1575 using Tapatalk

Square trade covers everything. If they can't fix it, They give you the money it would cost to replace it. No crappy refurb like with asurion.
Bangin' on my unlocked/rooted
Moto X Pure

I think this just convinced me to go the square trade route. I've been debating which way to go.
Sent from my XT1575 using Tapatalk

I am not convinced that everything is completely done on your end OP. Update me in 2 weeks when the order actually ships and arrives then I'll be relieved & happy for you. I'm not speaking negatively on you, I do doubt Motorola that much.

You have to figure.. the shipment date is probably the same for others who are ordering the phone. It's still a newly introduced phone in high demand that probably many are purchasing/customizing, so of course it won't ship asap. Without any customization ("base models"), it'd probably be shipped asap. I guess it's open to argument whether you should be given special treatment of a quick build & delivery as a replacement phone vs. someone who placed an order of a custom build prior to you and has to wait the same period. I wouldn't exactly fault Motorola for that, as it's a custom build vs. other manufacturers having just one build type that'd be quick to deliver. Would it be any different to someone with SquareTrade being credited back for their original phone, which they'd in turn use to order the phone through MotoMaker again?

buggerritt said:
Square trade covers everything. If they can't fix it, They give you the money it would cost to replace it. No crappy refurb like with asurion.
Bangin' on my unlocked/rooted
Moto X Pure
Click to expand...
Click to collapse
I got plenty new phones with asurion, iphones note4,s4 AS well.
Sent from my XT1575 using Tapatalk

rehpyc said:
You have to figure.. the shipment date is probably the same for others who are ordering the phone. It's still a newly introduced phone in high demand that probably many are purchasing/customizing, so of course it won't ship asap. Without any customization ("base models"), it'd probably be shipped asap. I guess it's open to argument whether you should be given special treatment of a quick build & delivery as a replacement phone vs. someone who placed an order of a custom build prior to you and has to wait the same period. I wouldn't exactly fault Motorola for that, as it's a custom build vs. other manufacturers having just one build type that'd be quick to deliver. Would it be any different to someone with SquareTrade being credited back for their original phone, which they'd in turn use to order the phone through MotoMaker again?
Click to expand...
Click to collapse
I think you've made an excellent point.
I've used Asurion, Square Trade and now Moto Care. I can say Square Trade is the best of the 3, after reading the Moto Care experience here. The Square Trade check, could be used for a different device, which adds an advantage. You can even pocket the money, they don't care. Asurion will scour the earth for a refurb and Moto is going to give you another Moto.
Sent from my Nexus 10 using Tapatalk

Just want to add fuel to the fire. I have Moto G 3gen bought from Motorola UK customised one. I had to wait for 13 days for phone to arrive but that's fine only 2days overdue. My problem started when I decided to cancel my order only 2 days after. **** it there is no way I had to wait for 11 days! Then it would appear very simple because I had to call them ask for return lable for 24-72 and job done. No way! I am waiting now for 224 hours to be precised. 2 chats 3 calls and every time tey would add some more more and more time to wait. They promised me things like : next day, its on the way, we are sorry let me just bump you up in the queue and so on. I have decided to write them official letter with consumer protection act added on it and what are my right and they responsibilities so i got reply from them same day. At least something I can have track of because now it's sitting in my email. Story is not over yet 24 days passed. I honestly don't want ever to make another order from Motorola . II MA considering moto x pure to buy BUT I seriously put off by the whole thing and never want to go through that again. I think I am just going to get Nexus 5x for the peace of mind. I really like my phone but I hate anything related to moto costumer service. Why I have impression it has to do with Lenovo acquisition.

patt2k said:
I got plenty new phones with asurion, iphones note4,s4 AS well.
Sent from my XT1575 using Tapatalk
Click to expand...
Click to collapse
I got a couple new ones. But, I got plenty refurbs that I had to send back. It's a crap shoot. In one instance, I got 4 bad refurbs in a row. By the time I got a working phone, it was 2 weeks later and the reason I got a good one was because I went into a corporate sprint store and told them what happened. They personally gave me the new phone. It was ridiculous. The cost of their insurance isn't worth the hassle of guess of the replacement will work...unless your phone is lost or stolen. Plus, if you swap carriers, they're not going to cover you.
Bangin' on my unlocked/rooted
Moto X Pure
---------- Post added at 06:16 AM ---------- Previous post was at 06:09 AM ----------
I made the mistake of buying moto care with my order. I've chatted with 3 reps to get refunded for it. The first said I had to wait until the order was delivered. So, I waited. The next told me that I'm going to be refunded and then I got an email with instructions to RMA my device. The next told me he fixed the previous one's mistake and I'd be notified in 24 hours. Well, it's been over 24 hours and no notification.
Bangin' on my unlocked/rooted
Moto X Pure

WilliamRBR said:
So last week, certainly by my own fault, my Moto X Pure took a swim. It got quite hot very quickly and then it was toast. No worries though. I bought the 24 Month Accidental Damage Protection Plan. At most, I was going to be out the $50 deductible and a phone for a short time, but that's the price you pay for diving in a pool and forgetting that your phone was in your pocket, right?
*sigh*
So upon placing my first phone call to Motorola, they looked up my IMEI, determined that I had the ADP, but that water damage wasn't covered. This, of course, angered me to no end because I specifically remembered this exact graphic from their website when I bought it.
Unless I'm misreading that, it says pretty specifically that liquid damage is covered. So they escalated my issue to another department, who got back to me the next day, informing me that the agent was mistaken and that I should be able to use my warranty through the website.
So I did. I filled out the request form, which was actually a lot simpler than talking to someone on the phone, and I was given an RMA. I was charged the $50 deductible and a $100 hold was placed on my card until I returned the other phone. Perfect, right?
Well, for about three days, the status of my RMA sat in pending.
And then I got this grammatical nightmare of an email.
ARE YOU KIDDING ME?!
So I called that number within seconds and got a rep who told me that gentleman who canceled my RMA was mistaken, but he assured me that they'd make up for the error by waiving the $100 hold and only charging me the $49. He said that in 24 hours, I'd receive a code that would allow me to use Moto Maker to place a new order and it should ring up at $0.
24 hours later, nothing.
*sigh*
Called them. This rep said that everything looked good on my RMA and that the codes can take up to 48 hours. Fine.
24 hours later, still nothing.
Called them again! This red said that everything looked good on my RMA and that the codes can take up to 72 hours. WTF? It seems a day keeps getting added.
Finally, this evening, my code showed up in my email. Perfect, right? Of course not, because the code was only valid for $399, and did not include any of the add-ons, such as the storage and the fact that I had a wood back. So I called them again, got it rectified, got my order placed.
AHHHH!
Click to expand...
Click to collapse
I feel your pain. I've had my phone for 8 days. Something is definitely wrong with it when it comes to data. Its very slow and sometimes it completely drops off. It is not my network or area. I have talked to 7 people, chatted with one, and wasted 100 minutes of my life so far just trying to get them to ship out a replacement under the 14 day warranty. I am now at the point I have to wait for a call back monday or tuesday because my case is "escalated". I think they are waiting for me to be out of the 14 days. It's a shame. I had a problem with my Turbo and It was the easiest replacement ever. 10 minutes and I had a new phone coming. Its gotta be a lenovo thing. I think I'll be buying nexus's from now on. I'd just sell this thing in a month but I spent the money on the moto care.

@WilliamRBR just out of curiosity was you device rooted? I know it doesn't change the process but I want to make sure they won't give us the run around when it comes to warranty

I used Asurion 2 times for cracked screens on two different phones and I feel that I received new phones. If they were refurbished it was very hard to tell as they looked and worked like new. My experience with Asurion has been very easy, smooth, and quick for warranty service. I do recommend them. Also, if I am not mistaken, they are the only one of the three being discussed here that honors stolen and lost phones! So you pay more for the deductible but it is worth it if you think someone might steal your phone. Dropped Square Trade and went with Moto for my Pure. Hope I never have to use it! Wife and daughter still on Square Trade.

Essential customer service and should you buy an additional warranty?

Hi guys,
I am planning to buy the Essential phone. However due to some worrying issues read about everywhere I need to ask the question.
Is the Essential customer service any good. Will they respond fast, accept to return the phone due to factory defects or software issues if any? Or should I buy it from Best Buy and get a protection plan for it?
Thanks in advance for any replies
Have a nice day.

I personally don't buy protection plans, I think it's kind of fun to shop for something else if your phone malfunctions or gets stolen, neither which have ever happened. I did have a software issue with the camera. I just created a ticket online and had a guy try to email me a couple of times, I emailed him back a couple of times, and then he asked for a time when he could call me live.
Sent from my PH-1 using Tapatalk

cfclay said:
I personally don't buy protection plans, I think it's kind of fun to shop for something else if your phone malfunctions or gets stolen, neither which have ever happened. I did have a software issue with the camera. I just created a ticket online and had a guy try to email me a couple of times, I emailed him back a couple of times, and then he asked for a time when he could call me live.
Sent from my PH-1 using Tapatalk
Click to expand...
Click to collapse
I never had a protection plan, but in this case I've heard some unpleasant stories about the Essential customer service. i try not to believe 100% to these kinds of things but got to take this in consideration.

I buy Square Trade. Mostly because I sell my phone's frequently and the person getting the phone gets a warranty and I don't worry about unsatisfied buyers. That being said, Square Trade is cheap insurance.

I think the phone is a piece of ****, but, having said that, I'm in the middle of the replacement process which takes about two weeks, and they already ****ed that up by sending automated emails out of order that were (they said) supposed to go to someone else or something . so I didn't get a shipping label I was supposedly given. But they're nice about it at least and their email replies are quick, though strikingly unprofessional...

i killed tupac said:
I think the phone is a piece of ****, but, having said that, I'm in the middle of the replacement process which takes about two weeks, and they already ****ed that up by sending automated emails out of order that were (they said) supposed to go to someone else or something . so I didn't get a shipping label I was supposedly given. But they're nice about it at least and their email replies are quick, though strikingly unprofessional...
Click to expand...
Click to collapse
Got the phone. It is in a 14 days trial for now. except for one freeze at the very beginning while updating nothing else is wrong.
I think the freezing was because of the Nova Launcher. Removed it and put the Microsoft Launcher. It now runs 4 days without a hitch and it is a beast of a phone. Will see at the end of this week...

And the day has come....Goodbye Sony.

After more than 10 years of loyal stubborn Xperia user, unfortunately the day has come and it's a sad day indeed but I'm more than convinced that the manufacture has no respect for customers.
Long story short, I'm on a business trip and for the first time ever the Xperia 1 fell on a marble floor and the unexpected happened, a broken screen. I couldn't believe that a Gorilla glass 6 could be that fragile since the device fell from a less than 1-meter height but it was for sure a bad luck.
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Silly me I thought I'd be able to send it for repair but what do you know.... Sony US support number returned an automated message saying that support is currently unavailable due to " technical issues " ?? Seriously I was like let me use the built-in chat option in the support section on the Xperia 1. But the chat would never initialize.
Now for the fun part.... I sent the support a mail about the issue I'm facing and ask them for guidance. I want to repair my phone and nobody has a replacement screen.
You can defend Sony as much as you want but a customer willing to pay for a repair and asking a simple question like " where can i repair or send my device in Europe, a whole continent in the world" can't accept the below reply for a giant tech manufacturer.
I don't understand what a warranty has to do with a SCREEN REPLACEMENT and I certainly do not tolerate and can't believe such a rude and irrelevant answer from a company that clearly doesn't give a F*** about its customers. Even worse the ticket was closed and they won't allow replies.
I ended up buying a new phone ( different brand of course ) and I'm currently restoring everything before I throw the device in the trash.
Bottom line, I ended up paying $1100 USD on a device that has no proper software support let alone hardware that I can't repair nor sell because obviously nobody gives a S**t about Sony phones.
Lesson learned. Goodbye.

Xeon said:
After more than 10 years of loyal stubborn Xperia user, unfortunately the day has come and it's a sad day indeed but I'm more than convinced that the manufacture has no respect for customers.
Long story short, I'm on a business trip and for the first time ever the Xperia 1 fell on a marble floor and the unexpected happened, a broken screen. I couldn't believe that a Gorilla glass 6 could be that fragile since the device fell from a less than 1-meter height but it was for sure a bad luck.
Silly me I thought I'd be able to send it for repair but what do you know.... Sony US support number returned an automated message saying that support is currently unavailable due to " technical issues " ?? Seriously I was like let me use the built-in chat option in the support section on the Xperia 1. But the chat would never initialize.
Now for the fun part.... I sent the support a mail about the issue I'm facing and ask them for guidance. I want to repair my phone and nobody has a replacement screen.
You can defend Sony as much as you want but a customer willing to pay for a repair and asking a simple question like " where can i repair or send my device in Europe, a whole continent in the world" can't accept the below reply for a giant tech manufacturer.
I don't understand what a warranty has to do with a SCREEN REPLACEMENT and I certainly do not tolerate and can't believe such a rude and irrelevant answer from a company that clearly doesn't give a F*** about its customers. Even worse the ticket was closed and they won't allow replies.
I ended up buying a new phone ( different brand of course ) and I'm currently restoring everything before I throw the device in the trash.
Bottom line, I ended up paying $1100 USD on a device that has no proper software support let alone hardware that I can't repair nor sell because obviously nobody gives a S**t about Sony phones.
Lesson learned. Goodbye.
Click to expand...
Click to collapse
Goodbye

goodbye (2)

Glass is still glass, it will break. The CSR probably thought that you wanted to send it in for warranty, hence the message.
Since when did XDA become an airport, where we must announce our departure?
Goodbye (3)

iArvee said:
Glass is still glass, it will break. The CSR probably thought that you wanted to send it in for warranty, hence the message.
Since when did XDA become an airport, where we must announce our departure?
Goodbye (3)
Click to expand...
Click to collapse
You missed the point. When I sent my query in the first place, I asked about the location of the repair center in Europe so I can get it fixed since ironically no one seem to be repairing xperias nowaday and I don't trust the authenticity of parts online. I mentioned in bold that I clearly understand that I WILL HAVE TO COVER THE CHARGES.
And for someone on this forum since 2004, don't you think that I know that this place isn't dedicated for farewells ? I want people to know what to expect from this manufacturer when they run into HW issues; ironically people who bought their devices online ( ie. Amazon etc...) are doomed.
Better think twice before wasting your money,

Xeon said:
You missed the point. When I sent my query in the first place, I asked about the location of the repair center in Europe so I can get it fixed since ironically no one seem to be repairing xperias nowaday and I don't trust the authenticity of parts online. I mentioned in bold that I clearly understand that I WILL HAVE TO COVER THE CHARGES.
And for someone on this forum since 2004, don't you think that I know that this place isn't dedicated for farewells ? I want people to know what to expect from this manufacturer when they run into HW issues; ironically people who bought their devices online ( ie. Amazon etc...) are doomed.
Better think twice before wasting your money,
Click to expand...
Click to collapse
So everyone should expect support issues based on your experience? I doubt that.
Goodbye again

I personally think that is terrible support. He purchased an item which for parts of the world is close to £€$1000.
Regardless if it was human error, a company should be able to offer a repair. I for one with old feel the same way. Luckily I had my Xperia 1 from an insurance payout as they could not supply a replacement pixel 3xl. I certainly won't be buying another, for this price tag I would rather buy a Samsung or apply device. At least those companies can repair the product.

jms.flynn said:
I personally think that is terrible support. He purchased an item which for parts of the world is close to £€$1000.
Regardless if it was human error, a company should be able to offer a repair. I for one with old feel the same way. Luckily I had my Xperia 1 from an insurance payout as they could not supply a replacement pixel 3xl. I certainly won't be buying another, for this price tag I would rather buy a Samsung or apply device. At least those companies can repair the product.
Click to expand...
Click to collapse
ONE bad example doesn't define a company. Samsung and Apple etc will all have gave customers the same experience.
If at first you don't succeed, speak to someone else and get it sorted.

Mackay53 said:
ONE bad example doesn't define a company. Samsung and Apple etc will all have gave customers the same experience.
If at first you don't succeed, speak to someone else and get it sorted.
Click to expand...
Click to collapse
I don't wanna accuse you for being a fanboy yet. You clearly have issues understanding proper english but I'm gonna give it another try. As you know, there is a damn application on your xperia device : Xperia Support. If you access it and initiate a chat with the support regardless of the time of the day, IT WON'T START THE CHAT.
If you press on " Contact Us " by phone in the damn application, it will call the Xperia service center and you will receive an automated message that " our support is currently experiencing technical difficulties and we're UNABLE to support you at this time.
If you open AN OFFICIAL TICKET WITH THE SUPPORT by mail, and this should be a centralized support service with logs and monitored tickets, they will tell you to go fix your device somewhere else, a 3rd party technician ( can't lol enough ) because they aren't willing to offer you a repair EVEN IF YOU ARE WILLING TO PAY FOR IT.
I'll probably sell the broken device on ebay since no one knows where it can be repaired and there isn't any repair center in all europe as far as i understood.
And for the sake of god stop the damn excuses. It's not a ONE bad example, it's a process and policy the company is imposing on the clients. It happened to me and it will happen to anyone who'd face the same issue. Mind you, I've been trying to repair the thing since a week and no support channel was helpful.
Oh and btw, next time you wanna reply to a thread by a single word, you don't really have to quote the whole thing you know? just saying....

Xeon said:
I don't wanna accuse you for being a fanboy yet. You clearly have issues understanding proper english but I'm gonna give it another try. As you know, there is a damn application on your xperia device : Xperia Support. If you access it and initiate a chat with the support regardless of the time of the day, IT WON'T START THE CHAT.
If you press on " Contact Us " by phone in the damn application, it will call the Xperia service center and you will receive an automated message that " our support is currently experiencing technical difficulties and we're UNABLE to support you at this time.
If you open AN OFFICIAL TICKET WITH THE SUPPORT by mail, and this should be a centralized support service with logs and monitored tickets, they will tell you to go fix your device somewhere else, a 3rd party technician ( can't lol enough ) because they aren't willing to offer you a repair EVEN IF YOU ARE WILLING TO PAY FOR IT.
I'll probably sell the broken device on ebay since no one knows where it can be repaired and there isn't any repair center in all europe as far as i understood.
And for the sake of god stop the damn excuses. It's not a ONE bad example, it's a process and policy the company is imposing on the clients. It happened to me and it will happen to anyone who'd face the same issue. Mind you, I've been trying to repair the thing since a week and no support channel was helpful.
Oh and btw, next time you wanna reply to a thread by a single word, you don't really have to quote the whole thing you know? just saying....
Click to expand...
Click to collapse
Goodbye (4)

Xeon said:
You missed the point. When I sent my query in the first place, I asked about the location of the repair center in Europe so I can get it fixed since ironically no one seem to be repairing xperias nowaday and I don't trust the authenticity of parts online. I mentioned in bold that I clearly understand that I WILL HAVE TO COVER THE CHARGES.
And for someone on this forum since 2004, don't you think that I know that this place isn't dedicated for farewells ? I want people to know what to expect from this manufacturer when they run into HW issues; ironically people who bought their devices online ( ie. Amazon etc...) are doomed.
Better think twice before wasting your money,
Click to expand...
Click to collapse
You have one negative experience and dramatically start a thread? As for someone who has been on this forum since 2004, I would have expected more from you. As already stated, contact someone else. Maybe the first CSR wasn't helpful, maybe the second isn't either.
Accuse people of being a fanboy, accuse people of not understanding English, so what if they're a fanboy, so what if they can't understand english? Won't change the fact that you're saying goodbye, yet you're still replying to our posts, "defending" your side. You bought another phone, you've announced your departure. Move on.

Dude, I support you and Xperia 1 would be my last SONY mobile either. I encountered the issue that Screen turns to crazy green and SONY CSR recognized it's screen quality issue then return my mobile to factory to change the screen. This experience has been posted in my previous post. You know what? When I get my phone back, the screen has been changed indeed, however the two stage shutter button is not function any more, at the CSR center, I challenged CSR why my phone two stage shutter not works after changing screen, CSR told me "SONY never has two stage shutter", yet, it's exactly what CSR said. Then I immediately called SONY China Customer compliant hotline, after that CSR center called me to ask me pass the phone and they would repair it.
So you're not the only one. SONY's outsourced CSR center is terrible, even crazy terrible, push all these loyal customers out of SONY. The way to defend the brand is not to overlook all its issues, but criticize it / challenge it and make it better.

kevinkoo said:
Dude, I support you and Xperia 1 would be my last SONY mobile either. I encountered the issue that Screen turns to crazy green and SONY CSR recognized it's screen quality issue then return my mobile to factory to change the screen. This experience has been posted in my previous post. You know what? When I get my phone back, the screen has been changed indeed, however the two stage shutter button is not function any more, at the CSR center, I challenged CSR why my phone two stage shutter not works after changing screen, CSR told me "SONY never has two stage shutter", yet, it's exactly what CSR said. Then I immediately called SONY China Customer compliant hotline, after that CSR center called me to ask me pass the phone and they would repair it.
So you're not the only one. SONY's outsourced CSR center is terrible, even crazy terrible, push all these loyal customers out of SONY. The way to defend the brand is not to overlook all its issues, but criticize it / challenge it and make it better.
Click to expand...
Click to collapse
I encountered an issue with mine as well. My first unit had a display banding issue that was really bad. Sony CSR said they could not repair it, and to contact where I bought it from.
I contacted the store where I bought it from (Clove), and they offered an exchange or refund. Since they didn't have stock at the time for purple, I opted for a refund instead and bought another one at WondaMobile.
Just remain calm, contact the store where you bought it from if applicable, and keep trying.
But sure, goodbye as well!

iArvee said:
I encountered an issue with mine as well. My first unit had a display banding issue that was really bad. Sony CSR said they could not repair it, and to contact where I bought it from.
I contacted the store where I bought it from (Clove), and they offered an exchange or refund. Since they didn't have stock at the time for purple, I opted for a refund instead and bought another one at WondaMobile.
Just remain calm, contact the store where you bought it from if applicable, and keep trying.
But sure, goodbye as well!
Click to expand...
Click to collapse
That's a complete different scenario. I'm talking about a lemon or manufacture defect; It's more like my own fault that i'm standing for. I have a cracked display and this is nowhere covered under warranty. Accidents do happen but they should be repaired as well. Not in Europe obviously.
BTW... got myself and note 10+ 2 days ago and Im returning it. Very awful screen and very bad camera. Not sure how it topped all other devices on DXoMark and I can't understand how people are praising the display as colors are fake AF...

Xeon said:
That's a complete different scenario. I'm talking about a lemon or manufacture defect; It's more like my own fault that i'm standing for. I have a cracked display and this is nowhere covered under warranty. Accidents do happen but they should be repaired as well. Not in Europe obviously.
BTW... got myself and note 10+ 2 days ago and Im returning it. Very awful screen and very bad camera. Not sure how it topped all other devices on DXoMark and I can't understand how people are praising the display as colors are fake AF...
Click to expand...
Click to collapse
If you aren't happy with Sony - then I can really recommend you to get a device from anyone of the latest three Google Pixel line-ups.

It is very rare that they do not have spare screens, try to get paid by some insurance.
Where you bought it?
If you bought it on Amazon call and tell them you have a defective screen, that you need an urgent new one they will send you a new one before sending yours.
When I was already used to the screen of the Xperia 1, if I had to buy another brand, I would head on the wall, yesterday looking at the screens of an iPhone and my friends' galaxy gave me Desire to move them over that disgusted they gave

Bro, you dropped the phone on a very hard concrete surface(marble), and the chance of breaking the glass is 80%, Gorilla Glass 6 isn't break-proof, it will get scratches on level 6 to 7 based on scale of hardness... yeah, there are some chances where phones get survived when dropped from higher height than your phone dropped from.. but don't take it as a norm because the same scenario could happen to any other device like samsung, huawei, iphone, google pixel...etc with the same results. YOUR GOODBYE TO XPERIA PHONES FOR SUCH INCIDENT ISN'T JUSTIFIED. and BTW, all companies costumer supports has these flaws and short outcome. so, do not blame the whole company for that, and do not expect angelical communication with the other companies.

I guess he is complaining that there are no spare parts of the Xperia 1 screen

xzpremium1976 said:
I guess he is complaining that there are no spare parts of the Xperia 1 screen
Click to expand...
Click to collapse
But they are available, I can see a few for £199.99.
If only they knew about a website called Google they might of found a replacement

xzpremium1976 said:
I guess he is complaining that there are no spare parts of the Xperia 1 screen
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Exactly there is no spare parts available. Even the ones online aren't guaranteed to be authentic. Some people believe that ordering parts on google and repair it yourself is the way to go but I'm tired of relying to smartass kids on the forum. If you repair the phone yourself, you will lose the IP68 feature. It has to be sealed.
Amazon said they don't cover it under warranty and they don't offer repairs. The device was shipped 3 months ago.