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People with Refurbished Phones

For those who have used their warrantee to get a refurbished phone, is it working better than the new one you had? OR are you still experiencing problems? If so, what kind of problems are you experiencing (random shutdowns, reboots, no 3 button recovery, etc)? Chime in!

I have been using a "refurbished " phone now for over 20 days and dont have any issues.. The only problem I was having was with the batteries overheating and that was solved when att kindly sent me a new battery free of charge.
I also dont think the phone is really refurbished.. How can they refurbish something so quickly??

I have a warranty swap also. There is just no way this thing was a refurb I completely agree. No marks on any part of it and screen is perfect covered in original plastic. Refurbs will take a few more months to show up I think. My warranty swap doesn't freeze on me anymore but gps can't really lock still..

three button works fine btw

thanks for the replies guys. this eases my mind. my phone has randomly shut off on me. i dont want to risk setting an alarm for work/school and not being able to wake up because the phone turned off.

anyone else w/ refurbished phones?

Should have mine Tuesday, Wednesday at the latest. My current one shuts down every time I power it on and let it idle for a few minutes. I didn't even bother turning the phone on today but like 3 times. My first Captivate was perfectly fine, but somehow it got a scratch on the screen, so I decided to swap it for a new one. Now this one has the shut downs non stop all day.

88EVGAFTW said:
Should have mine Tuesday, Wednesday at the latest. My current one shuts down every time I power it on and let it idle for a few minutes. I didn't even bother turning the phone on today but like 3 times. My first Captivate was perfectly fine, but somehow it got a scratch on the screen, so I decided to swap it for a new one. Now this one has the shut downs non stop all day.
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please chime back in and let us know how the new phone is. let me know if it looks brand new

bump......

[Q] Should i Keep it or exchange it? battery life question

i have my g2x rooted and running great the only problem is battery life i went from a full charge to 65 percent in about 2 and a half hrs! with just sending a few texts and chatting on skype for about 10 min, i called tmobile and here are my options i can wait till may 5th and they can just send me a battery or i can take it back and risk getting a defective one! I have never had any random reboots or freezing so far! except when i deleted some tmobile bloatware i got a couple fc's and had to restart then everything was fine! what should i do?

What processes are running in the background? Which task killer app are you running with what kill frequency?
Sent from my NookColor using Tapatalk

why may 5th
danz8509 said:
i have my g2x rooted and running great the only problem is battery life i went from a full charge to 65 percent in about 2 and a half hrs! with just sending a few texts and chatting on skype for about 10 min, i called tmobile and here are my options i can wait till may 5th and they can just send me a battery or i can take it back and risk getting a defective one! I have never had any random reboots or freezing so far! except when i deleted some tmobile bloatware i got a couple fc's and had to restart then everything was fine! what should i do?
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why would you have to wait until may 5th for a replacement of a defective item. and it is defective if you do the right thing with it let it drain all the way than fully charge a couple times.
I have an up time off charger for 22 hours now some texting , some messing with phone a couple calls. and still at 67% intentially testing to see how it did. in mainly standby with minimal use. when i get my hdmi cord tommorow ill start pushing it . want to make sure it doesnt over heat or burn up like some report.
But by may 5th the 2 weeks will be up and if its something other than the battery it will be more difficult to get replaced. a year warrenty at least and if you have insurance with tmobile it covers everything that is a phone defect with no deductable(i was told) so just more of a pain.
keep doing what ever your doing run that puppy until it dies and recharge leave on for 2 hours after it says its charged and see if its any better. if not id look more into why you have to wait for may 5th to get a replacement.

After clearing all the crap off the phone, I left mine on most of the day. After eight hours comprised of about and hour talking, a fair mount of browsing the web, etc, and most of it with wifi calling active, I'm at 50%.

nothing really i use auto killer memory to close what ever i open

i have tried the drain the battery all the way down and they still didnt work! i tried the reset the phone as well i guess i will take it back, one question tho do i have to unroot and return the tmobile apps for them to take it back?

eagle1967 said:
I have an up time off charger for 22 hours now some texting , some messing with phone a couple calls. and still at 67% intentially testing to see how it did. in mainly standby with minimal use. when i get my hdmi cord tommorow ill start pushing it . want to make sure it doesnt over heat or burn up like some report.
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I would love to be able to get that kind of battery life lol...are you doing anything special for that?

I think the top part goes really fast and it will take a long time to get from 50% to 0. Also, it's just in the first few days I think it will act a little differently after a few charges.
edit: why are you guys using taskkillers or autokiller?

worker1 said:
I think the top part goes really fast and it will take a long time to get from 50% to 0. Also, it's just in the first few days I think it will act a little differently after a few charges.
edit: why are you guys using taskkillers or autokiller?
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I was going to ask the same thing. Wouldn't this make the battery worse, if anything?

do i have to unroot and return the tmobile apps for them to take it back? please let me know

I'm also considering returning it but first I will wait for few days and see if it gets better. However I was wondering, what is tmobile's return policy for off contract phones? Is it true that you can return it anytime within a month?

danz8509 said:
do i have to unroot and return the tmobile apps for them to take it back? please let me know
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Yes you do. Rooting voids any warranty you have on the device.

i was told 14 days buyers remorse period is what the tmobile said when i called today

danz8509 said:
i was told 14 days buyers remorse period is what the tmobile said when i called today
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That's correct but I would still imagine that rooting your phone could void this in the same way it voids any warranty.

my first Boot Loop... 2 months in

My Unrooted G2x had its first boot loop last night. I had bough the G2x directly from a Tmo store on April 20th. And two months later June 20th, i noticed my G2x rebooted and came up with “error checking”m or something like that. I put it back in my holster not thinking anything of it... a short time later, i realized my G2x was off an would not turn on. i put it on a charger and charged it for about a half an hour. When i tried to turn it on, it would not boot all the way. It got stuck at the LG logo and would keep rebooting. The only way to stop it was to do a battery pull. And every time i tried to turn it on, the same thing would happen. So i was forced to do a factory reset. Most of the other posts/threads i have seen that did this seemed to be rooted and have a non stock rom on it.
So my question is, would this be fixed in the update (yeah i know whenever that is) or should i ask for a replacement. Factory reset is such a pain. Putting everything back, recreating email signatures etc... And i am sure they will just give me a used G2x anyway. For the most part i had issues the first few weeks and mostly no other issues besides the battery life. Juice defener helps the battery life. And found fixes to my other issues. Well unless this keeps happening.
I was just wondering what others did,who had this experience. I was thinking of calling Tmo just so they have it on record that i complained about it, in case i need to replace it.
Thanks in advance for any advise offered--
Replace or wait until update???

What ROM and kernel were you running? Even if you are completely stock if it were a re-occurring issue we'd know about it by now. Bootlooping can be caused by many things and is possible on any ROM so I wouldnt count on the update preventing it from ever happening again. This kind of stuff is the reason using Titanium Backup is such a good idea. Schedule it to back up apps and data nightly so that if a crash does happen 99% of your settings, apps, and data can be restored with a few taps of the screen.

Keep it. Seriously its a computer in its own way and these things happen. Fix it and mmove on.
ITS ALL WONKY!!!

That's how it started for me a little over two weeks ago. Now it reboots too often, it won't end calls, it calls people like it's possessed, wifi won't stay connected, I'll have 4g in an area one day and no service in the exact same spot the next, overheat and gets hot enough to scare my daughter (one time thing), andmy battery has to be charged every four hours.
Tmobile said (3 reps in customer loyaltymind you) we can't do anything about it because it's a known issue.
I am very upset about this
And to make it worse, one rep asked me why I didn't return it under the remorse period. I told her this started after my remorse period ended. They won't even send me a new g2x. I'm gone from tmo (sadly there is nowhere to go)
Sent from my LG-P999 using XDA Premium App

Flash always on

So does anybody have this problem on verizon?
I changed 2 phones with Asurion and both have this problem.
Is it software or hardware issue?
I don't know what to do

I have the edge from Verizon. I do not use the fast charger. This may not be relevant to the issue at all. But I usually charge my phone every night while turned off using a standard slow charger. When I first unplug the charger I can see the faint glow of the camera LED. Bye the time I'm finished getting ready in the morning the glow is gone. So sometime within a half an hour it stops on mine. After it goes out I cannot see it at all until I recharge it again. Not sure if there's a fix for it or not.

TozABG said:
So does anybody have this problem on verizon?
I changed 2 phones with Asurion and both have this problem.
Is it software or hardware issue?
I don't know what to do
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Keep trading it. It's a known issue.

Gizmoe said:
Keep trading it. It's a known issue.
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Well I can't trade in it forever. I guess that supplies that asurion have are all affected.
And i am risking to get refurbished phone since I got new one now.

TozABG said:
Well I can't trade in it forever. I guess that supplies that asurion have are all affected.
And i am risking to get refurbished phone since I got new one now.
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Well you also don't want one where the flash is always on. You will have to keep trading it til you get one that works. Who cares if it's a refurb. A refurb will probably be free of these kind of bugs anyways. You could also use the samsung warranty and send it in to them to fix. But that is what a refurb is anyways. A fixed unit. Not sure why you are so turned off by the idea of a refurbished unit. I could understand if it looked like it's been in someone's pocket for 2 years but if what you get is indistinguishable between a new and a refurbished one than who cares. As long as it functions the way you expect it to.

Ok, they told me that they will send new one. I just hope so that that one will not have problem. Because it will be third phone from asurion I am getting and there is no way to call them one more time. I am feeling bad about that, it's Samsungs mistake not theirs.

TozABG said:
Ok, they told me that they will send new one. I just hope so that that one will not have problem. Because it will be third phone from asurion I am getting and there is no way to call them one more time. I am feeling bad about that, it's Samsungs mistake not theirs.
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Just in case :*I encountered the same problem on my device (French provider Orange Galaxy S6). Yesterday I flashed the most recent Samsung stock ROM*I could find (G920FXXU1AOD9 ), and things seems to be better now. After I use the flash, it now turns off, although quite slowly (it gets dimmer and dimmer until it is completely off). I would not say it is fixed, but it is a lot better than before, when it would stays lightly lit during at least several hours...
Finally the problem is back after a factory reset. Third replacement needed. Just great.

I have the same issue. I noticed it at 5AM a few mornings ago. I woke up and it was still dark in my room so I clearly saw that it was dimly lit. Very upset about this issue. Why is it an Asurion issue if it's a warranty issue, shouldn't Verizon just send a "new" s6 to you? Ideally, I'd like to trade it in for the same one, but in gold, which is what I wanted to begin with.

So long S7 Edge, so long Samsung

Early last month, the phone went to the familiar black screen and wouldn't start. Based on past experiences, I let it run over night until the battery finished and then went to recovery and wiped cache. But the operation lasted close to one hour without any progress, so I restarted it. Still it wouldn't start, and I tried again to get to recovery mode, but this time there was no recovery mode. So it needed to be re-flashed, I thus thought, just as it did twice during the past year.
I was/am a long-term world traveller, and luckily I was in a city then. So I spent some efforts and found a repair shop and had the guy flash it. He seemed to have completed the flash but before I could fully login I got the black screen again on the spot. There was nothing we could do to get out of the black screen but to let the battery drain. So I paid him for the flash and went back to my apartment, and again let it run over night to drain the battery. The next morning when the battery was finished and I charged it up to about 30%, then I tried to start. But it only went to the Samsung logo without going forward. The recovery mode was back though, so I could switch it off. I was going to another city that day so I didn't have any chance to go back to the repair shop.
So about 10 days later when I reached another big city, I found another repair shop to get it flashed again. When I got there he did a couple normal starts, but when he was trying to go to recovery, the screen went to black again. So I had to take it back to my apartment waiting for the next morning.
The next morning I found an official Samsung repair centre in the city. So I went and left the phone there to get checked/fixed. The day after, I called and was told that it had problems in the main board. To replace it would cost about the same as buying a new phone.
Well that was very upsetting. I was/am not in the country where I bought the phone, so no warranty could I rely on.
The only thing I could try was to see if someone would buy it. So I went to a couple shops with the phone under black screen. One place offered me about $200 just for the screen. Well the phone costed me $600 just one year ago and it had been given excellent care throughout. Now just $200? But for a dead phone that sounded fine for me.
I bought it new. I never tempered it, nor had I given it heavy tasks. It was just to aide my travel: photos, maps, hotel booking, browsing the internet, and so on.
Had it been a good phone for me? I would say that the only thing I liked was the camera. Very good under low light.
But the GPS had been very slow. At times I had to wait for a minute to get my location under open sky.
The compass on the map was also very indecisive. Often times I got the opposite direction. So often I had to do the famous swing dance on the street to get it correctly.
The first big problem I had was the dark bands on the screen in about three months I got it. Samsung said the screen had to be replaced. But I was travelling in another country so no warranty would cover the replacement. I had to live with it. But luckily, after about a week, the screen came back normal.
Then after I got the long-awaited firmware upgrade it refused to start twice. I had to get it flashed. Imagine how much trouble that was for a world traveler. I couldn't flash it myself because I don't have a Windows computer!
Did I like the edge, or rather the no-edge? I probably would if I were an asura. But you see I need to hold a phone by hands. It just gave endless mistouches, and worries that it would slip off. A joke indeed for me.
Then the finger prints! All over the screen and the back. It just looked so dirty! Just as you would believe the phone is good at finger prints, the sensor was simply not very effective. Many times, enough failures required me to wait for a minute before retry.
The battery life was just so-so. It hardly lasted a day without me having to refrain from ordinary usage. So some would argue that it's got fast charging. But what can you do when you are outing for the whole day and relying on the GPS to go back? Ye, battery banks?
The WiFi reception was very poor. Often times when other phones worked well with WiFi, this phone complained about it. What was going on?
And the speed? Well it was not too slow, but for a top-of-the-line phone, it was just crawling. I never used it to play any games, but the response of launching and handling any app was simply not fast enough. Blame it on the multitudes of bloatware? I don't know.
And the random freeze and reboots? Although it did not happen as often as on a crappy phone, it happened quite a few times in the year.
And the renowned black screen of death, with or without the blue light on. Very scary. It happened also quite a few times. Initially it was worry and sleepless research. But then it made me an expert on how to deal with it.
And the long time or never for system or security updates?
So all in all, for my need of a reliable phone for serious use, I am happy it passed away.

Ok.

You were unlucky and got a defective one. I had to go to Sammy for having the same Black screen and constant freezes. They replaced the board with a New one that was made in march this year. The phone has been perfect ever since. I get usually almost 2 days of battery from it and flawless speed.
What i learned is that a low percentage of People that bought the phone in the day one had defective boards were the soc had problems.
But i get your frustration about the problems you had. I had the same toughts but decided to take a chance in trying to get it repaired.

Really bad luck on defective phone and/or most likely from the first batch... all the phones got a lot of those at first.
On the side note, why the phone is not under warranty if you didn't root it? Isn't the warranty 2 years and shouldn't they repair it charge free?

I don't mean to sound rude. But someone paid 200 dollars for a phone which you say was defective. He did this not for the screen but because 100% this was a software issue and not hardware. If you spent all the effort going to 2 repair shops you could have spent half the time flashing your carriers firmware from Sam mobile or even a custom rom on your own.
Im not trying to be rude but the S7E is an extremely powerful tool. There aren't any moving parts. The phone was fixable.