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Well... I was out with my friends, they were screwing around, one was looking at my phone then he saw the name of a girl i'm interested in, decided to call her, i tried to grab the phone back, he tossed it to his girlfriend who missed it, it hit the ground, and now, i have a 'bleeding' lcd under the glass.
Expensive phones and alcohol do not mix.
So looks like i'm going to have to go down to the mall and get myself a cheapy replacement phone for the next couple weeks.
Looking at a replacment I see "pocket pc techs" a $250 repair to fix the LCD.
Any chance anyone knows a cheaper repair place? in north america... didn't think so but it was worth asking
Ugh, well i guess all my questions will be on hold...
But bleh, just as i got it working 99% as i liked it after having it for 4 months.
Oops... wrong forum... meant for the regular HTC universal... hehe guess i've been spending so much time in this one.
don't they have insurance of some kind?
in holland we have something called "WA-verzekering"
if i break my friends phone by accident, i will pay for the damage and, it might be covered by this insurance... depending on the situation.
'playing catch' isnt covered i think..
but accidently push it of the table is...
Balur said:
Well... I was out with my friends, they were screwing around, one was looking at my phone then he saw the name of a girl i'm interested in, decided to call her, i tried to grab the phone back, he tossed it to his girlfriend who missed it, it hit the ground, and now, i have a 'bleeding' lcd under the glass.
Expensive phones and alcohol do not mix.
So looks like i'm going to have to go down to the mall and get myself a cheapy replacement phone for the next couple weeks.
Looking at a replacment I see "pocket pc techs" a $250 repair to fix the LCD.
Any chance anyone knows a cheaper repair place? in north america... didn't think so but it was worth asking
Ugh, well i guess all my questions will be on hold...
But bleh, just as i got it working 99% as i liked it after having it for 4 months.
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Didn't your 'friends' offer to pay for the repair?
They could go half each, one for the crap throw and one for not catching it.
Hey guys,
Nope insurance here wouldn't cover something like that, as for offereing to cover the cost... even if they offered i wouldn't let them. $450 would really mess them up for a month or two, but i can afford to take the hit.
I'm so sorry Balur!
It happened to me last summer...
Hey thanks for the sympathy...
Well I just got back from the Roger's store with a nice and simple Nokia 2610. No camera, no music, absolutly tiny.
Swapped the sim, and its working, so I guess it will do.
$300 to PocketPC Techs
$130 for replacement phone without a contract.
$20 for shipping to the repair place...
UGH...
Oh well, i kinda like this little phone, it will be nice when i go to the bar or a club or something, swap the sim rather then taking my Pocketpc and carrying something large, and that i'm afraid of having stolen.
Oh well... lol.
I guess i'll be posting again in a few weeks
Balur said:
Hey guys,
Nope insurance here wouldn't cover something like that, as for offereing to cover the cost... even if they offered i wouldn't let them. $450 would really mess them up for a month or two, but i can afford to take the hit.
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When I was young I was told not to touch things I couldn't afford to replace if I broke them...
grayme said:
When I was young I was told not to touch things I couldn't afford to replace if I broke them...
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Well... welcome to North America... land of entitlement, and bad manners... lol
I bought two so if I broke one at some point I would have spare parts
Woot, fedex man just came, I'm back i the game
Faster then i had thought, kinda funny though since I just bought a cheap small phone so I wouldn't be stranded.
Oh well now I can swap my SIM when I don't want to be carrying my brick (to the bar and such places)
Balur said:
Woot, fedex man just came, I'm back i the game
Faster then i had thought, kinda funny though since I just bought a cheap small phone so I wouldn't be stranded.
Oh well now I can swap my SIM when I don't want to be carrying my brick (to the bar and such places)
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Click to collapse
yep, im doing the same.
im using my previous Sony Ericsson P910i as a "party phone". hehe
I went with a Samsung D807x my phone company was ice enough to subsadize it if i signed a 2 year contract (I was month to month), and it worked out anyways becuase the rate plan I wanted required a contract.
LOL.
Its small, its sexy, the quality is pretty good... but... i keep putting my finger on where the antena is... and it causes a hit to quality.
I've been through 3 phones since I sent my universal in though. A cheap pay as you go phone, which i swaped my SIM into, then returned with a week to go becuase it sucked. Also I borrowed a friends piece of crap, then I got that one on Monday, lol.
BLEH!!! 2 dead pixels... gotta send it back... lol
My screen cracked but I haven't fixed it yet. There are repair kits on ebay for ~180 if you're willing to do it yourself... which I am. However, my bank account isn't willing to cough up just yet. haha.
Sorry to hear of your troubles, but I'm glad it got fixed!
I saw the kits, but figured $180 for me to screw up or $250 for a professional to do it...
I decided on the professional
One of the pixels revived (guess it was just stuck), there's one left, always green.
They've agreed to swap screens, but I think I'm going to wait untill Monday and see if this one revives after a few days of usage.
You should be able to contact HTC for the price of fixing it. A friend of mine works in a HTC location in the UK and that office focus mainly on repair.
You can give them a call by finding the numbers on http://www.europe.htc.com/
dead pixels
There is a software to get the dead pixels out. If I find it I'll send you the link but it flashes the screen with different collors to get the dead pixels out. It worked with my MDA screen and never had pixels again.
Program to remove dead pixels
Ok the name of the file is M4V56052.MP4
I have the file so if you PM me your email I'll send it to you. I have to run it like 5-6 times to get the stuck dead pixels out.
I broke my LCD screen last year.
I looked up the parts and ordered an LCD screen strait from China, works perfect. I paid about 70 Euro.
Can someone post a picture of "dust under the screen" I'm a bit confuses on what people mean when they post this problem.
Sent from my MT4G running Gingerbread
Well far as I know as the dust is behind/underneath the touch screen glass. Which does happen trust me sometimes it gets in as in my HD2 I saw dust in rare camera and behind the screen which was not present when I got it but as time went on. DWAI it as its not that serious unless you have OCD or something as it bothers you lol then its another issue.
I had it on my first device, very obnoxious. I take good care of my phone and am constantly wiping the smudges off the screen. It looks like dust ON the screen that just never budges no matter how hard you rub it with a microfiber.
If you take excellent care of your phones it will piss you off to no end. If you always have smudges on your screen and you don't notice then don't worry about it.
I have dust right above my front facing camera
Sent from my HTC Glacier using XDA App
SOB just found dust on the display on the top right side, IDK WTF that got in as its only 2days old and I didn't even use much.
HyperNode said:
SOB just found dust on the display on the top right side, IDK WTF that got in as its only 2days old and I didn't even use much.
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That sucks, my first one had that. Not cool.
Time to return it.
Phateless said:
That sucks, my first one had that. Not cool.
Time to return it.
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Hmm, you know - I think I just found a dust speck under my screen too...on the lower center of the screen, there's this little dot that I can't clean away with a cloth. Pretty small, and wouldn't have found it unless I scrutinized the screen. I think I'm going to mention this as well as my inferior screen when I go in for an exchange so it'll hopefully go smoother.
sunsean said:
Hmm, you know - I think I just found a dust speck under my screen too...on the lower center of the screen, there's this little dot that I can't clean away with a cloth. Pretty small, and wouldn't have found it unless I scrutinized the screen. I think I'm going to mention this as well as my inferior screen when I go in for an exchange so it'll hopefully go smoother.
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Couldn't hurt. I even flat out told the rep, "I know I'm being a little nitpicky, but this is your FLAGSHIP DEVICE and I've been with you guys for 6 years. I want it to be right."
They really can't argue with that.
sunsean said:
Hmm, you know - I think I just found a dust speck under my screen too...on the lower center of the screen, there's this little dot that I can't clean away with a cloth. Pretty small, and wouldn't have found it unless I scrutinized the screen. I think I'm going to mention this as well as my inferior screen when I go in for an exchange so it'll hopefully go smoother.
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I just got my replacement because of 10 dust specs under my touchscreen. I referred them to the t-mobile forum and they believed me. My new one has the good screen and the built quality seems to be better. Good Luck with exchanging your phone.
10 dust :O well I can't say about you but this device is 2days old so IDK wtf it got in as I barely even used it.
HyperNode said:
10 dust :O well I can't say about you but this device is 2days old so IDK wtf it got in as I barely even used it.
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I had my MT4G for nearly 2 months....it was the second one. I am almost sure it will happen again. As long as I don't see it it's fine;-)
As I was reading this thread I removed my screen protector and sure enough I have little black spots under my screen and this completely pisses me off. I baby my phones to the point that my girlfriend and I get into heated arguments and to have dust under the screen is unexceptionable. I'd call T-Mobile right this f###ing second if I didn't want to be on hold for over an hour which is something that is down right ridiculous!!!!!!!!!!!
I just called in for an exchange. They asked me to pay $9.99 for shipping, and I said that I felt it was unfair for them to charge me if it was not my fault that the phone came like this.
When I asked them to just cancel everything, since I am still under the 30 day remorse period (in CA, that is), they transferred me to the supervisor of the customer loyalty department. I explained the story to her and she waived the shipping fee for standard 3 day shipping.
I then asked her if this will be a new phone, or if it will be refurbished. She told me that it will either "be new, or be like-new," but the package will only have the phone and nothing else; no battery, instruction manual, accessories, etc. Do all T-MO exchanges come like that, or do they just send out refurbished ones?
Sfkn2 said:
I just called in for an exchange. They asked me to pay $9.99 for shipping, and I said that I felt it was unfair for them to charge me if it was not my fault that the phone came like this.
When I asked them to just cancel everything, since I am still under the 30 day remorse period (in CA, that is), they transferred me to the supervisor of the customer loyalty department. I explained the story to her and she waived the shipping fee for standard 3 day shipping.
I then asked her if this will be a new phone, or if it will be refurbished. She told me that it will either "be new, or be like-new," but the package will only have the phone and nothing else; no battery, instruction manual, accessories, etc. Do all T-MO exchanges come like that, or do they just send out refurbished ones?
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In all the time I've been with them (since Voicestream was still around), I've only ever received one phone new in the box. It was the Behold 2 (what a joke of a phone...) and only because it was only 1 week after the release of the phone and as such they didn't have any refurbished phones available yet.
Otherwise, every single phone I've received as a replacement has been in the standard return box with only the phone in a plastic bag with the foam cushioning in the box.
porter66062 said:
In all the time I've been with them (since Voicestream was still around), I've only ever received one phone new in the box. It was the Behold 2 (what a joke of a phone...) and only because it was only 1 week after the release of the phone and as such they didn't have any refurbished phones available yet.
Otherwise, every single phone I've received as a replacement has been in the standard return box with only the phone in a plastic bag with the foam cushioning in the box.
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Did you receive new or refurbished phones? Is there any way to tell the difference?
Honestly, I couldn't tell between refurbished and new. They don't really tell you, and as far as I know, there isn't a way to tell.
I'm sure that I got refurbished on a few of them, but in a lot of cases the refurbished phones are in better shape and go through more testing than the new phones.
Thank you for the information, Porter.
I bought my Nexus S at Best Buy when it was free for AT&T last week and I was coxed into buying their Black Tie Protection Plan. I have to say that it was a great idea. However, I took my phone in, because I had a deep scratch in the screen and they told me it's a no go, and they wouldn't accept it for repair. The scratch was deep enough where I could feel it with my fingers... In the end, the phone had to be more impacted, like a cracked screen. They told me Zagg would make it look like new again... All of this while I was waiting for my Case Mate case in the mail...
So I went home and intentionally dropped my phone from two feet from the ground and it smashed the screen! I was "hopping" it would hold up a bit better than it did, but it did have a scratch in the screen. Went back to BB today and turned it in... unfortunately I had read terrible stories of BB repair turn around times, taking up to three weeks!!! So here I am waiting for a commencement email from BB regarding the repair...
Anyone else have experience with BB Black Tie Protection?
The speaker on my first nexus blew out and I also had the black tie protection. Instead of repairing mine they just approved me for junk out about a week later and i went into best buy and got a brand new one. The only way it's gonna take a terribly long time is if the repair center is bogged down or they are having trouble repairing the phone. I wouldn't worry about it too much as the typical time is usually gonna be no more than two weeks.
Sent from my Nexus S using XDA App
I have the black tie. Never did a repair though. however I did have to take my nexus in yesterday because of wonky touch buttons. They said I qualified for rapid exchange. They took my nexus, gave me an LG Optimus loaner, and said I'd h have a new nexus in 3 days. Can't beat that!
Sent from my LG-P509 using XDA App
I took mine in for repair because the screen started to lift up on the top right corner. They said it would be taken care of in 3 to 5 business days. That was four business days ago. Also on the Geek Squad tracking website it still shows my device only as being checked in. Luckily I still have my N1 as a backup phone.
I was with GeekSquad a long time ago and their Policy then was, that Under no circumstances would they cover screen scratches or cracks. I'm sure that still stands now.
3 weeks is normal if they send the phone to Samsung, at least it's normal for European electronic device (phones, laptops, tvs, etc) exchanges/repairs.
Because I work for Geeksquad, I can answer most questions reguarding BTP.
90% of the phones sold at BBY qualify for Rapid Exchange BTP, the remaining 10% are either standard repair (taking approx 3-4 weeks to send it in get it repaired and then shipped back, but they provide a loaner phone everytime.) or In-store exchange.
Rapid exchange is essentially a pre-repaired phone, aka refurb. Instead of waiting normal repair times you get refurbs normally within 3 business days.
As for the OP, whoever told you scratches were not covered is lieing to you. BTP covers everything except blatent abuse, IE smashing the phone infront of an employee or sticking it under a tire and driving over it on purpose(yes they really can tell). This also includes water damage. Next time they tell you its not covered, ask to speak to a manager.
Well, I should have posted this before cracking the screen. And I thought they told me BTP covered everything except lost or stolen! (So I wouldn't have to go through the pain of cracking my screen...) And the rapid exchange wouldn't work because I have an AT&T version, which I believe is sold out...
Now I have to pain through three weeks!!! Dang!
Thanks for the info.
jake.corey.jacobs said:
Because I work for Geeksquad, I can answer most questions reguarding BTP.
90% of the phones sold at BBY qualify for Rapid Exchange BTP, the remaining 10% are either standard repair (taking approx 3-4 weeks to send it in get it repaired and then shipped back, but they provide a loaner phone everytime.) or In-store exchange.
Rapid exchange is essentially a pre-repaired phone, aka refurb. Instead of waiting normal repair times you get refurbs normally within 3 business days.
As for the OP, whoever told you scratches were not covered is lieing to you. BTP covers everything except blatent abuse, IE smashing the phone infront of an employee or sticking it under a tire and driving over it on purpose(yes they really can tell). This also includes water damage. Next time they tell you its not covered, ask to speak to a manager.
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Click to collapse
Sorry, BTP was not around back then. I was a GeekSquad DA at launch; remained for two and a half years.
Hey guys,
I thought I'd share this with you,
Frys Electronics is selling an unlocked and no contract version of the G2X for $299 brand new.
I thought it was a good deal because locked/used they go for $200-250.
Their stores are located through out the bay area but you can order online as well I believe.
Source: http://www.frys.com/ads/page5 (on the bottom of the add)
EDIT: I just saw that in very small letters under the picture it says "Reconditioned" ... oh well
nice deal even if refurbished. Good posting.
Bear in mind if you are intending to use your phone in the complete darkness, with brightness on 100%, while drawing white and ivory lines on a black DRAW! screen, (like we all do so often), you might not want to get one of these. 3 guys who did just, put about 25 phones in the refurb bucket by themselves, so I guess kudos to them.
Fry's does have a 30 day policy, so you can pretty much wait 45 days and then launch a class action if you are not satisfied.
tombaker1 said:
nice deal even if refurbished. Good posting.
Bear in mind if you are intending to use your phone in the complete darkness, with brightness on 100%, while drawing white and ivory lines on a black DRAW! screen, (like we all do so often), you might not want to get one of these. 3 guys who did just, put about 25 phones in the refurb bucket by themselves, so I guess kudos to them.
Fry's does have a 30 day policy, so you can pretty much wait 45 days and then launch a class action if you are not satisfied.
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Click to collapse
Lol great post
tombaker1 said:
nice deal even if refurbished. Good posting.
Bear in mind if you are intending to use your phone in the complete darkness, with brightness on 100%, while drawing white and ivory lines on a black DRAW! screen, (like we all do so often), you might not want to get one of these. 3 guys who did just, put about 25 phones in the refurb bucket by themselves, so I guess kudos to them.
Fry's does have a 30 day policy, so you can pretty much wait 45 days and then launch a class action if you are not satisfied.
Click to expand...
Click to collapse
Thanks to those guys who put lots of phones in the refurb buckets. I got mine refurb and had it sent to me in Thailand. Got a great deal on what I consider to be a perfect phone. Yes, of course, it has minor screen bleed but I only notice it in a dark room with brightness turned up, which I never do, so it doesn't bother me in the slightest. It has never locked up and only rebooted once on a wall charger before I updated to GB. I only had it one day before updating to GB and it has been rock solid ever since.
I paid less than half what a new 2X sells for here in Thailand without all the LG bloatware and I am on official GB (rooted) now, instead of waiting for it like all the 2X people still are. I couldn't be happier with my G2X unless it could make me an espresso in the morning.
I bought one of the Fry's refurbs this weekend at my local store, and I'm using it right now. I have to say, it's much nicer than my Droid X. The phone looks brand new, and still had protective plastic on the USB port and on the metal trim on the back. There's a tiny bit of screen bleeding in the upper left-hand corner, but it doesn't really bother me. It came in a plain white box with all of the original T-Mobile documentation and the original LG charger and USB cable. I plan on dumping Verizon and using Simple Mobile, but I'm going to play around with this for awhile longer, first.
Saaber said:
I bought one of the Fry's refurbs this weekend at my local store, and I'm using it right now. I have to say, it's much nicer than my Droid X. The phone looks brand new, and still had protective plastic on the USB port and on the metal trim on the back. There's a tiny bit of screen bleeding in the upper left-hand corner, but it doesn't really bother me. It came in a plain white box with all of the original T-Mobile documentation and the original LG charger and USB cable. I plan on dumping Verizon and using Simple Mobile, but I'm going to play around with this for awhile longer, first.
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my "new" phone didn't even come with the plastic on the metal trim. i'm starting to think tmo sold me a refurb for full price :| but who knows, i can't prove it
tokimaromi said:
my "new" phone didn't even come with the plastic on the metal trim. i'm starting to think tmo sold me a refurb for full price :| but who knows, i can't prove it
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I think whoever is refurbing them for Fry's just adds the plastic wrap to make it look newer and prettier when you open the plain white box.
i dunno about paying $300 bucks for a refurb device....
tackleberry said:
i dunno about paying $300 bucks for a refurb device....
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I've purchased many refurb devices and every time they have been as good as new. Often times people buy them and return them in a few days and then it has to be refurbed, as it can no longer be sold as new. In some states if the item has been shipped and returned for non-delivery it is considered used and cannot be sold as new again. So the carriers sell them off cheap in pallets to be refurbed.
Two days ago I purchased the phone online-they changed the webpage now, but two days ago it said nothing about it being refurbished. So after driving an hour across town, they try to give me a refurbished one. Luckily, I had my receipt/screenprint as well as I guess a little luck on what manager I spoke with- long story short, they gave me the $299 price, and put the $264 balance ($519 no contract price) on some gift card.
The thing is, my receipt now shows this, I could make $264 if I returned it lol
Today about 2 hours after waking up, I unlocked my phone and noticed that a dime size dead-zone at the bottom left of the phone. My phone has been in a case and a glass screen protector since taking it out of the box and I have never (knock on wood) dropped it whatsoever. If I took it out of the case and screen protector you would think it is a brand new phone never used. So now I have this dead zone that will not recover regardless of countless remedies, so I contact Google support as I am a member of Google one because I pay for the 100 gigabyte cloud storage. I sent the representative Hey picture of the dead zone and to my surprise he told me he told me " do not worry about this at all, I will start an RMA for you immediately". I was extremely pleased with how this was handled, an hour after talking with him, my entire screen died. I no longer can use my phone at all. Thank god it will be here in two days!
So you'll only have to slum it with an old device for a day or two, sweet!
Never had a problem with Google RMA process, always the reason I buy direct, piece of mind
In the UK - Google do a great job with their phones too for RMA. They sort you out relatively well
Even if you didnt buy direct
Update:
Got the new device yesterday, apparently they are refurbished and I noticed a nice big strand of white lint in-between the camera glass right on top of the main shooter. Obviously got in there when Google did whatever they do to refurbish phones.
Contacted them and so far they are refusing to swap this one out. I understand it's a little nit picky but I paid $900 for a brand new phone, it had a defect and the replacement now has a defect. That aside, it's absolutely killing my OCD. Could you imagine having to look at that stupid little piece of lint for years to come? If they ultimately stick with not doing an RMA on this I'm either selling and going for a OnePlus 8 pro or possibly even attempting to remove the camera glass square to get that little fu**** out.
1dopewrx05 said:
Update:
Got the new device yesterday, apparently they are refurbished and I noticed a nice big strand of white lint in-between the camera glass right on top of the main shooter. Obviously got in there when Google did whatever they do to refurbish phones.
Contacted them and so far they are refusing to swap this one out. I understand it's a little nit picky but I paid $900 for a brand new phone, it had a defect and the replacement now has a defect. That aside, it's absolutely killing my OCD. Could you imagine having to look at that stupid little piece of lint for years to come? If they ultimately stick with not doing an RMA on this I'm either selling and going for a OnePlus 8 pro or possibly even attempting to remove the camera glass square to get that little fu**** out.
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Edit: I did buy direct btw, always have and always will.
1dopewrx05 said:
Edit: I did buy direct btw, always have and always will.
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Just call them back and do a second warranty, let them know your experiencing new problems, or tell them you want to do a buyer's remorse return & they'll do it. I did a buyers remorse after I bought the my pixel 3 xl twice last year, once at 2 months & the other at 4 months, (That's where they give your your money back).. I called them for a day over & over but they did what I wanted. don't let Google tell you what's gonna happen you tell them