I am hoping that you guys can help.
My spouse purchase a HTC Fuze a little while back. She used it for
a few months. She was then deployed to Iraq. The phone has been
off for the last 3 months. It was working fine when last used. Recently,
I powered it up and the touch screen is not functioning properly.
You can not use it to dial phone numbers, send texts, and such.
Basically, it does not function correctly really. When it just sitting,
it will roll through options on the screen as if it is being touched
and will not stay on the home setting.
What could the problem be? Can this be fixed? I have tried a soft reset
which hasn't worked. It is disturbing since this is a fairly new phone.
Thanks in Advance!
try re-calibrating the screen! if that fails - hard rest it.
How do you re-calibrate the screen?
settings-system-screen
I am under the settings menu but I don't see anything that says system.
Bear in mind that if I have to use the touch screen to get to it then it
would be a no go.
it's a tab in the button if you get there by moving down fron the lowests icon then you can move to system
its a tab in what button. Can you some one give me the exact step by step to get there?
try using the circular thing (joystick) to get there! i'm running a custom rom, so your settings layout may be different.
circular joystick to get where.
Can I have a step by step? I can't find system anywhere.
My touch screen displays but it does not do anything when
I touch it. I have to use the physical buttons.
to go up and down in that menu but if you have a stock rom you may have a different folder for "system", i'm not sure.
Figured out where that is now. I didn't realize that
you were talking about the start button for windows.
I went to that section and it asks you to go through the
align screen process but it does not respond to the taps
of the wand. Is that how we recalibrate?
If this doesnt work, what can be done to get the screen working?
try this: http://wiki.xda-developers.com/index.php?pagename=Raphael_For_Beginners#Hardx20.Reset
hard reset your phone
If I do that, I will lose all my contacts and data on my phone, right?
How do I prevent this?
your best bet is to hope you have "PIM backup" and use it to back up everything, including custom folders. hopefully you can navigate using the hardware keyboard. (custom backup allows you to pack up specific folders and/or files). back it up to your storage card, THEN hard reset it.
also, if you have your phone's contact list synced via active sync, just hard reset and it'll restore your synced contact list.
good luck
EDIT: please delete this. double post of preceding reply.
Will a hard reset actually fix this problem with the touch screen
or this just a try it and see approach?
Contacts saved on my SIM will not be affected by a hard reset, right?
Do a hard reset then,
Yeah, if you already save your contacts in the sim then go ahead and do a hard reset. Just follow the start up procedure on the phone, hope this will solve your problem. Please let us know.
Will a hard reset actually fix this problem with the touch screen
or this just a try it and see approach?
man, nobody knows for sure. it will give you a blank phone, just like the first dday you turned it on (software wise). if the screen has some hardware damage - you will know after the hard-reset. let us know how it went!
so what is actual purpose of a hard reset over a soft reset?
Why would this work to reset the screen over a soft reset?
Related
Help! I cannot hard reset after my touch screen stopped working. Have tried pressinn gps and internet buttons, then pressing reset and keeping hold of gps and internet but device just soft resets. Would leaving the battery out do the same thing?
Alternative hard reset
Hello mate,
You say your screen isn't working but can you still use the keys and scroll wheel to navigate around the software?
If so, open the start menu and navigate to 'settings', 'system' and select 'clear storage'.
Make sure that you've removed your SD card before you do this.
It will perform a hard reset for you.
Lom
I'll try it but I think it asks you to input 1234, which I can't do without the keypad working!
Yes you do have to enter 1234 so I am totally stuck and ready to try the big hammer reset.
Can anyone help?
alternative!!
use my mobiler
this application will let u use ur ppc thru ur pc
i mean u can share n control ur ppc screen thru desktop
link
http://www.mtux.com/
Cheers Mate!
Tried what you suggested but i got a message on the screen with a yes no box to install and couldn't get the button to operate using the wheel or any hardware key!
I've put my sim card in my magician and I think I may have to send the polaris back. Bet they'll say its my fault and will want paying to fix it.
I'm going to try leaving the battery out for a while to see if that will "force" a hard reset. I know I havent bashed it as it stopped working just after a phone call which is why I think hard resetting will sort it.
Tried your suggestion on my magician: nice bit of software!
The hard reset prompt is done by the bootloader, no installed software can affect it, simply because it isn't loaded yet.
Anyway, for the unlikely case of the digitizer hardware not being reset by bootloader, try removing the battery instead of pressing the reset button. Yes, thats right, remove the battery while the unit is operating, as rude as it sounds, and reinsert it while holding the GPS + Internet buttons.
It will, of course, prompt you to enter the 1234, but the touch screen should be initialized by the bootloader. If it still wont work - RMA the unit, your digitizer is faulty.
It still wouldnt hard reset so it probably is a hardware fault. looks like its going back.
Anyone else had a similar issue?:
Sent it back to HTC in Milton Keynes where thet diagnosed a duff touchscreen and replaced it under warranty. The service was very fast and hassle free. Well done HTC!
First thing I did after sprite restore (they reload with a fresh ROM) was to install my mobiler as suggested above. No worries if the screen doesn't work now.
Thanks for your help guys!
Hello all... got kind of a big problem that i at the moment don't have an answer to,..
inastalled advanced configuration tool 3.2 on HTC Polaris, the first crash i had was when I enabled animation for menus... (the start menu turned black and the polaris froze), but when i managed to start the advanced configuration tool i unchecked it and it was ok,...
the MAJOR PROBLEM accured when I set the touch screen sensitivity, because the touch part of the screen is inresponsive,.. meaning it does not work at all,.. tryed very hart pressing but it doesn't do it.. the problem is because i can't reach eg start menu or the lower 2 shortcuts with hard button cursor (the wheel)... gestures work however, so i can call the touch flo cube but am not able to select anything, and sam thing goes for enetering pin,.. so i'm not able to make phone calls at the moment.. did few hard resets, and uninstalled the adv. conf. tool but nothing helped... can anyone tel me where (and how to get there) can i adjust this back to normal, i wanted to do this in the advanced configuration tool 3.2 but the problem is you cant make any changes since the screen doesn't work,.. same with reinstalling the program, i can select to install it on a card but canot "click" on next since the screen doesn't do it and the hard keys "can't go there"
so really really someone help me please...
thnx
Are you sure you hard reset and this problem went away or did you mean soft reset?
Maybe aligning the screen will help reset the pressure? Click the button in the middle of the wheel and the GPS button at the same time, the Windows align screen pops up. See if that helps.
I find it very hard to believe that you hard reset and the touch screen sensitivity is still not there. That can't be right.
Hi,
thanx for the reply,... another problem that accoured afterwards was that my friend held the end button (wich locks the keys, screen) and the phone was additionally locked... and literally nothing (again NOTHING ) helped, spent 5 hours trying to save the situation,.. i did soft reset (so your assumption was right) but when later tryed hard reset it probably wasn't done since the instructions say you do it with holding gps and iExplorer buttons while soft reseting it... this resulted in getting the "hard reset screen" wich says to confirm hard reset with hitting the send button, wich unfortunatelly i wasnt able to find in hard keys, and nothing else but this warning text was on the screen as well.. so in the end it probably ended upo wit soft resetting it, anyways it didn't help,... i decided to reinstall the rom i downloaded on htc official site,... it went thru ok and the phone is , though out of the box at least functional,... but in the end, i must admit that am a little surprised this happened with this tool pack (i actually avoided altering the registers just in order to avoid this kid of situations since i don't really know much about these things)... was expecting it to work (in my case) a bit better, more stable. All i wanted really was to get a bit louder speaker volume when ringing and ability to alter the HTC home toolbar, since i find the weather screen totaly irreliable and never really use it, so i thought I would have sth there that i might really have some use of..
well nevertheless.. the phone is working, that's all that matters at the mom so i can again start finishing my phd wich i am defending in a week
PS. the fact that you can not do practically anything without the touch screen just sucks big time, if i compare it to the mouse on pc,... i saved the situation many times with the keybord .. in 1 word strange
take care
My Mobile
Perhaps you should have tryied out the "My Mobile" aplication that allows you to use your mobile from a PC.
It shows a windows with the mobile screen and you can touch it and use the mobile like if you was touching the REAL mobile...
Late for that solucion, perhaps another with that problem can solve it this way...
Chears
@gastonfama: am not sure this would help, since a friend that has htc diamond has this tool pack on and it work k ok on his phone,.. that's why i predicted that it is going to be stable enough on mnie as well,.. so in my thinking, if the 2 htc that are rather alike had such different "reaction", than an emulation would be even less comparable to mine, thanks though
Had the same problem with Schaps_AdvancedConfig and wrong HKEY_LOCAL_MACHINE\Drivers\TouchPanel\PressureThreshold setting.
XML I used had "200" as advised value (system default is 2908!),
after changing you could hit it with a hammer and nothing.
Managed to set is back to recommended value 9000 using MyMobiler app and all problems gone.
See also HKEY_LOCAL_MACHINE\Drivers\TouchPanel\PressureThreshold
sys default is 18866, I use now 19866 and I'm happy
Check tips&tricks thread
I got the same problem, I wanna to install "My Mobiler" but due to the screen is locked, I can't continue the installation, any help ?
well as far as I see here (forgot how i installed it after previous post) you have an exe here :
http://www.mymobiler.com/downsafe.aspx
so you will install it from the pc anyways, but how will you make the confirm on where to install it (mybe if you put storage card out and there will be only 1 memory option, but you will still have to confirm installation i guess).. i wasnt able to confirm without the screen on polaris,.. maybo on some other phone
double post...mistake
I had that same screen not working problem after tweaking the phone with advanced config 3.3, 3.2, 3.1, only hardware buttons work.
Problem can only be solved by Hard Reset. Version 2.2 I think is the only one that works (not thoroughly tested though)
When I turn on my device (TP) it ALWAYS asks me to align the screen and to config the calender and time, and also it asks me if I want to put a lock on it. (However the startup video does NOT show)
This is really annoying! Because I hade soft resetting or turning of the device, because I know I need to do that align and configs again!
I've hard reseted my device once, and before I hard resetted my phone, it wasn't like this! Is there a way to turn this of?
Just out of intrest, do you loose any data when you startup. Examples are other Windows settings, contacts, messages, history etc?
sorry, double post
Just to be clear, are you properly aligning the screen? I had to talk a geeky mate of mine through the process. He was briefly tapping the screen and the cursor wasn't moving around the screen as it should. I had to explain that you have to keep the stylus pressed gently on the screen over the little cross until it moves to the next position. Repeat at each position.
Sorry if I'm teaching you to suck eggs.
Uhmm, No I don't loose any data (settings or anything)
Also, yes I align the screen correctly I guess. I do it just as you tell me
But it's like, when you first got the phone, You first installed the WM (I don't) Then you align the screen (This I have to do) Then it asks you to tell it what time it is (This I also got to do every time i turn off and on my device) Then it asks if you want to have a code lock, you can skip or press next to make a lock (This I also have to do, And YES, I have tried to make a password and then just delete it afterwards) Then it tells you to type in PIN code (I also got to do this, but this is nothing I want removed hehe) Then lastly it auto configurated what network you use (For you guys ATT and sprint maybe, I got NetCom - Also this I do NOT have to do)
Please help me! hehe
Really annoying that I need to config this setting each time I restart my Cellphone
Has i always been this way? Have you not had the phone long?
It sounds like you didn't hard reset your phone after you either turned it on for the first time, or flashed a custom ROM.
I bet a hard reset will work, if not then it sounds like a hardware problem. Like back in the old days before WM5 if your battery died, thats it it would wipe. This is because the memory in the phone is volitile. Your phone might not be keeping the settings or supplying enough power.
Try a hard reset first, this usually solves most problems like this
marcd said:
Has i always been this way? Have you not had the phone long?
It sounds like you didn't hard reset your phone after you either turned it on for the first time, or flashed a custom ROM.
I bet a hard reset will work, if not then it sounds like a hardware problem. Like back in the old days before WM5 if your battery died, thats it it would wipe. This is because the memory in the phone is volitile. Your phone might not be keeping the settings or supplying enough power.
Try a hard reset first, this usually solves most problems like this
Click to expand...
Click to collapse
As said, I got this phone for christmas, I turned it on, and had to set it up, I did, and when I restarted the phone I did NOT have to set it ut again!
After 1 month I hard reseted it (Because of a bad program which ruined my dailpad) and now I have to set up the phone EACH TIME I turn it on!! (I do not have to install WM or config the Network)
OK, so I've Hard Reset my device again, works perfectly now!
i attempted to run the .cab file for battery status, and when i did that it started installing then suddenly froze, then upon resetting the phone using the button on the bottom, it loads to the today screen as it were, and then freezes and will not respond atall, i know it isnt a fault with the touch screen as i have to enter my PIN before it gets to the today screen.
i am new to this so do a "dummies" guide as it was any help will be gratefully recieved.
Richard
Um i have a feeling that you may have a little problem here.
I dont know a brilliant fix for this other than to say to do a hard reset. BUT this well restore it to defult, factory settings as when you got it. So back up your phone of anything important before you do it.
To do it hold down the start and ok buttons and press the reset button. Wait for it to bring up the screen saying 'to restore press send'.
I cannot think of a reason but if its crashing i would think that it would be having problems with loading the files for today so i would guess that on the grounds that the install didnt finish it has, unfortunately corrupted some files.
ahh thanks, got it sorted now
A friend brought me a good one today. He has an AT&T Touch Pro with a touch screen issue.
He brought me the phone months ago and I flashed the ROM. All was good. He then deleted a bunch of files one night accidentally and hard booted the phone in an attempt to get the files back. Upon hard reboot the phone hung at the calibration screen and he could not get past that. To describe, the screen calibration works on 3 of the 4 corners, if you hold the press the stylus to the screen quite firmly, but the top right corner will not calibrate however long I told the stylus to the screen.
He brought it to me today and I figured that a fresh ROM would resolve the issue. So I loaded a new ROM and the phone hung again at screen calibration. So I did some research and found a "welcome.not" work around to get us past the screen calibration issue. This was successful and I was able to get us to the home screen.
The issue is that the screen is very unresponsive and I have flashed the device so it's not a ROM flash issue. Is there a driver he might have accidentally deleted that is not reinstalled on a ROM flash? I know I am probably grasping at straws here but I thought this community might have some insight to what the issue is.
I have also considered the idea that I may need to replace the digitizer for this phone if that is the issue and am prepared to do so but thought I would throw this question out to the community for any tips/tricks or ideas you may have before cracking the case on this thing.
Thanks for your help in advance.
--Mike
Oh and I forgot to mention that sometimes the screen works if you tap it continuously but most times, there is no response.
--Mike
Moved as not ROM Development.
Hey Mike,same issue over here.I couldn't find any solutions so far.By the way,what's that "welcome.not" thing?
Well,after some google search i ended up with this.http://bittangents.com/2008/10/28/removing-welcome-message-doctors-appointment-on-pocket-pc-2003/
I suppose that you were meaning that...right?
Check out this one too
http://forum.xda-developers.com/showthread.php?t=355010
The calibration of the screen
IWPantel - Thanks for referring to my blog
To stop the welcome message, you need to put the Welcome.NOT in the root of a sd card or of the device. I don't believe this is your issue, however.
There are typically three reasons why the screen will become unresponsive.
#1 You have a bad touchscreen. Assuming that the screen was working perfectly, I highly doubt this is your issue.
#2 You are calibrating the screen with the stylus straight up. Believe it or not, the touch point changes if you are straight up and down, or if you have the stylus as if you are writing. The angle will affect the touch point.
#3 You have a conflicting .reg file in the Application or Platform directory of the handheld. The calibration settings are stored in the device's registry and they need to be updated. If you did a persistant registry tweak (where it exports the registry into NV ram, the calibration settings will overwrite the calibration settings you create on system startup.
Feel free to contact me with any questions.
-Brent
brentblawat said:
IWPantel - Thanks for referring to my blog
To stop the welcome message, you need to put the Welcome.NOT in the root of a sd card or of the device. I don't believe this is your issue, however.
There are typically three reasons why the screen will become unresponsive.
#1 You have a bad touchscreen. Assuming that the screen was working perfectly, I highly doubt this is your issue.
#2 You are calibrating the screen with the stylus straight up. Believe it or not, the touch point changes if you are straight up and down, or if you have the stylus as if you are writing. The angle will affect the touch point.
#3 You have a conflicting .reg file in the Application or Platform directory of the handheld. The calibration settings are stored in the device's registry and they need to be updated. If you did a persistant registry tweak (where it exports the registry into NV ram, the calibration settings will overwrite the calibration settings you create on system startup.
Feel free to contact me with any questions.
-Brent
Click to expand...
Click to collapse
Brent, I had the same problem here! My Fuze simply stopped responding to my touchs....
#1 Taking this as true
#2 I tried a hard reset, but nothing happens. I can not touch the screen to calibrate
#3 I just can not understand what you proposed.
Please, help me!
I don`t know why, but my cell just back to normal!
Now it's everything working!
@brentblawat - How come you are a Junior Member when your answer is so hardcore.
Anyhows, I have the same problem with my phone, I have tried all the software tricks I could think of. I guess your point 3 asks us to manually enter the calibration data in registry. Have tried it doesnt work.
I cant replace the hardware as I have Tmobile MDA and I dont get the spare parts for this here. the digitizer is different from the one in Touch pro.