Help! I cannot hard reset after my touch screen stopped working. Have tried pressinn gps and internet buttons, then pressing reset and keeping hold of gps and internet but device just soft resets. Would leaving the battery out do the same thing?
Alternative hard reset
Hello mate,
You say your screen isn't working but can you still use the keys and scroll wheel to navigate around the software?
If so, open the start menu and navigate to 'settings', 'system' and select 'clear storage'.
Make sure that you've removed your SD card before you do this.
It will perform a hard reset for you.
Lom
I'll try it but I think it asks you to input 1234, which I can't do without the keypad working!
Yes you do have to enter 1234 so I am totally stuck and ready to try the big hammer reset.
Can anyone help?
alternative!!
use my mobiler
this application will let u use ur ppc thru ur pc
i mean u can share n control ur ppc screen thru desktop
link
http://www.mtux.com/
Cheers Mate!
Tried what you suggested but i got a message on the screen with a yes no box to install and couldn't get the button to operate using the wheel or any hardware key!
I've put my sim card in my magician and I think I may have to send the polaris back. Bet they'll say its my fault and will want paying to fix it.
I'm going to try leaving the battery out for a while to see if that will "force" a hard reset. I know I havent bashed it as it stopped working just after a phone call which is why I think hard resetting will sort it.
Tried your suggestion on my magician: nice bit of software!
The hard reset prompt is done by the bootloader, no installed software can affect it, simply because it isn't loaded yet.
Anyway, for the unlikely case of the digitizer hardware not being reset by bootloader, try removing the battery instead of pressing the reset button. Yes, thats right, remove the battery while the unit is operating, as rude as it sounds, and reinsert it while holding the GPS + Internet buttons.
It will, of course, prompt you to enter the 1234, but the touch screen should be initialized by the bootloader. If it still wont work - RMA the unit, your digitizer is faulty.
It still wouldnt hard reset so it probably is a hardware fault. looks like its going back.
Anyone else had a similar issue?:
Sent it back to HTC in Milton Keynes where thet diagnosed a duff touchscreen and replaced it under warranty. The service was very fast and hassle free. Well done HTC!
First thing I did after sprite restore (they reload with a fresh ROM) was to install my mobiler as suggested above. No worries if the screen doesn't work now.
Thanks for your help guys!
Related
How can I hard reset Polaris?
Press and hold the Explorer and GPS button (under the phone buttons), and press reset with sylus!
Or use Clear Storage in Setting System.
Problem
Hi, My polaris is crazy, I notice some problems in the way the system is working, contact problems, weather home plugin, always trying to get information, problems with instaling programs, and now I can not enter in bootloader or make a hard reset, when I try it I see the tri color screen but disaper in less a second.
Any idea?
thanks
Did you ever read the manual that came by your device.
They have a troubleshooting section too.
You could also give more specific info on :
- contact problems
- weather home plugin
- always trying to get information
- problems with instaling programs
That would really help us to figure out if you are the one that are doing things not the right way or if it is your device that malfunctions.
PS: don't feel attacked by this post, it's only for making you understand that when you provide little info, we can't really help on the problem.
solved
Problem solved guys,
Don´t fell atacked I undersyand you,
Yes the device was not working good, so I make a Hard Reset, and now everything is ok.
Thanks
Resets Not working
I cannot do a Soft Reset or a Hard Reset on the HTC Touch Cruise (Polaris)
Individually,
Pressing the camera key on the right side does not work, throws an error message - Unable to initialize Camera. Failed to set up the camera device
When I use the Stylus to do a Soft Reset, nothing happens.
Pressing Messaging/GPS + Internet buttons and Soft Rest = No Result.
Any other ways to do a soft/hard reset? Is clear storage ok to do a hard reset, and with a cooked ROM. Thanks for the answer
sraaj, the same problem for me. Did you solve the problem?
Thanks!!! Press and hold the Explorer and GPS button (under the phone buttons), and at the same time press reset with the pen worked perfectly for me. I recovered the phone after I broke it when installing a game.
Thanks,I can hard reset naw
The title says it all really. I've tried searching the forums by the way but couldn't get it to work.
I go into connection manager from the today screen and tap on the bluetooth to switch it on, the egg timer comes up for a few seconds as if it's trying to turn on, but then can't. Is this a regular issue? I can't find a self diagnosis tool on this machine, which I've had on all my previous Pocket PCs, is there one hidden away somewhere?
Many thanks for any help.
i think it's just broken. some kind of hardware failure. i got the same problem. have to send it in. :-(
Make a hard reset. I helped for me.
Right I'll try a hard reset if someone could just tell me how to do it. Many thanks.
hjf3Gd said:
Right I'll try a hard reset if someone could just tell me how to do it. Many thanks.
Click to expand...
Click to collapse
First hit on google for "hard reset polaris": http://www.hardreset.eu/htc_touch_cruise_polaris_hard_reset_soft_reset.html
You might wanna put some effort in it yourself first, before asking.
First hit on google for "hard reset polaris": http://www.hardreset.eu/htc_touch_cr...oft_reset.html
You might wanna put some effort in it yourself first, before asking
Click to expand...
Click to collapse
Point taken, but the problem with your links' information and all the hard reset guides I initially found, is that the buttons referred to aren't the same as the Orbit 2. Even if you search for Orbit 2 reset info you get a page as you've linked about touch cruise.
Anyway found the info eventually but hard resetting didn't help the bluetooth problem, looks like I've got to send it back to O2. Sucks.
My colleague's Polaris has also gone RMA because of the same bluetooth problem. Hard reset didn't help either.
BTW, now that you know how to hard reset the Orbit2, maybe you can post it here to help others?
Hard resetting Orbit2
Good point. To hard reset the Orbit2 you just push and hold down the "OK" and the windows start menu buttons simultaneously and then press the recessed reset button once. Continue to hold the 2 buttons until the hard reset prompt screen appears then follow the instructions.
So, maybe this isn't the isolated problem they'd have me believe it is then. I've noticed that when the GPS is in use + bluetooth and maybe wifi, the unit gets very hot and I wonder whether this caused it to overheat.....
So what did I do....
I installed .net 3.5 compact on my phone, and then installed Advanced config and made a few TF3D tweaks. Everything seemed to work ok. I then installed hTorch and it worked.
I then installed dotfred's taskmanager and then did another TF3D tweak. (The cache size one) and then did a soft reboot.
Now my phone doesn't even work. I can barly boot up and when it does boot up I get all of these error about ***.exe can run because it is not a valid
application.
Im thinking it was the .net 3.5 maybe.. or the dotfreds... no idea really.
Phew... so What'd I do wrong? I cant figure out how to un-install the stuff I put on it, because active sync wont run because it wont load on my phone. I literally cant do anything on my phone. The time doesn't even show. All I can see is the battery, reception and that it is on vibrate. I cant even change the volume.
Thanks for any help... I would love a way to do it w/o losing all of my numbers but that maybe the only way. (but I dont even know how to do it like that)
cableguy84 said:
So what did I do....
I installed .net 3.5 compact on my phone, and then installed Advanced config and made a few TF3D tweaks. Everything seemed to work ok. I then installed hTorch and it worked.
I then installed dotfred's taskmanager and then did another TF3D tweak. (The cache size one) and then did a soft reboot.
Now my phone doesn't even work. I can barly boot up and when it does boot up I get all of these error about ***.exe can run because it is not a valid
application.
Im thinking it was the .net 3.5 maybe.. or the dotfreds... no idea really.
Phew... so What'd I do wrong? I cant figure out how to un-install the stuff I put on it, because active sync wont run because it wont load on my phone. I literally cant do anything on my phone. The time doesn't even show. All I can see is the battery, reception and that it is on vibrate. I cant even change the volume.
Thanks for any help... I would love a way to do it w/o losing all of my numbers but that maybe the only way. (but I dont even know how to do it like that)
Click to expand...
Click to collapse
The simplest would be a hard reset but will cause you to loose data, to do this press the the volume down button while pressing the reset button (next to the usb port) then it will ask if you want to hard reset so press the volume up. This will place your phone back to factory defaults.
Any idea how this happened? I would like to do all of this over again, just not sure what I did / didnt do...
I cant get this thing to hard reset.... ugh!
I have tried pressing and holding the volume down button and then pressing and holding the reset button next to the USB and it just keeps rebooting. (Also tried the center button and the volume button at the same time and then hitting and/or holding the reset button.)
Whats odd is sometimes is comes up with my password prompt and it works, other times that same password prompt comes up but my password doesnt work....
Wow... after about 15 reset, and 5-10 times trying to hard reset it... it just started to work all of a sudden..
I'm afraid to reset it again. No idea whats going on... worst part is that I work in IT so I'm really confused as to what is going on.
Hard reset is performed by doing the following.
1. Press the volume down button.
2. Press the action button.
3. Press reset button with stylus.
Press all of the above mentioned sections and continue pressing until you are prompted to perform a Hard Reset.
hchavarria said:
The simplest ... press the the volume down button while pressing the reset button (next to the usb port) then it will ask if you want to hard reset so press the volume up. This will place your phone back to factory defaults.
Click to expand...
Click to collapse
This is the method for entering bootloader mode, not Hard Resetting the device.
If you have your phone synced to outlook, you should be able to restore your contacts. Also I save all my contacs to sim via sim manager.
a bit of advice which I use... always backup ur phone after installing a program. After each single install do the backup, you should have Sprite Backup which came with ur phone. This way, you can go back to any one point in time to see what F'ed up, takes a bit longer but its worth it.
This doesnt solve ur current problem but at least u can make sure it doesnt happen again... and fyi, everyone ends up hard resetting their phone at some point in their life and lose all data... ur not the first and wont be the last so breath and take it easy.
After to have launch the file VZW_TP_SSPL-Manual.exe mine TP more it has not been turn on !
It' dead !!!
how to default reset with buttons ?
HELP me !
Sorry for my english:???:
As written here:
http://wiki.xda-developers.com/index.php?pagename=Raphael_For_Beginners#Hardx20.Reset
Hard Reset the device:
This will wipe all the storage (not the sd card) and your device will be reset to default settings.
Hard reset
Pull out the stylus.
With the device turned on, press and hold the VOLUME DOWN and CENTER buttons, then press the RESET button with the stylus tip.
Continue pressing the RESET, VOLUME DOWN and CENTER buttons until you see this message on the screen:
This operation will delete all your personal data, and reset all settings to manufacturer default. Press ?VolUp to restore manufacturer default, or press other keys to cancel.
ferus write: ...With the device turned on, press and....
but my device doesn't turn on, like if it were without battery !
bye for now.
Since English is not your primary language, I'm going to assume you do not live in the US. That being said:
You loaded a file designed ONLY for the Verizon Wireless Touch Pro device. The Verizon Wireless Touch Pro is CDMA (no SIM card).
Manino65 said:
My TP is dead ! How to make to alive ?:
Click to expand...
Click to collapse
i am sure Jesus can resurrect it
i beleive you have a brick my friend
CDMA is WAY not GSM
Based on the apparent knowledge (or lack thereof) of the OP...
First, STOP... You don't know what you're doing.
Second, as you've only loaded the Soft SPL have you tried simply removing the battery yet?
If not then do that before you do anything else .
After you have removed the battery count slowly to 15 then replace the battery and see if it come on again.
Return here and report the results.
First, STOP... You don't know what you're doing.thank you
Second, as you've only loaded the Soft SPL have you tried simply removing the battery yet? yes,for 8 hours.
I have made a hard reset, VOLUME DOWN and CENTER buttons, then press the RESET button, without success.
Wow, I'm suprised that SoftSPL would do perm damage to a device as my understanding was that it didn't actually overwrite the SPL but redirected to load from a different memory location (where is was actually written to).
Anyway...
I would say this leaves you with one option, warranty replacement. Call your provider or the reseller where you purchased the device and tell them that you woke up one fine day and it was simply dead.
Hi all,
Perhpas this has been answered before, but I couldn´t find any related thread.
My Rapahel is turned on but can´t see anything on the screen! is totally black.
I know it´s turned on because I can up or down the volume key and I hear the sound and feel the vibrate.
Yesterday was ok, nothing new installed but today I just pressed the power button and nothing!!
This happened me before on Universal, problem was that in some way the phone change itself the brightness to cero.
If I conect to wall charger nothing happens also, not any sign that device is charging.
But still can see something. Now on my Rapahel I cant see anything?
Any help would be much than apreciated please!!
Thanks,
I would
1 softreset
2 hardreset
3 rma
Rudegar said:
I would
1 softreset
2 hardreset
3 rma
Click to expand...
Click to collapse
thnaks,
soft reset done: nothing
hard reset done: nothing
sorry, what is rma?
Any other advice?
help please!
Hey masters!
A light would be great here!
Sorry to insist!
orb3000 said:
thnaks,
soft reset done: nothing
hard reset done: nothing
sorry, what is rma?
Any other advice?
help please!
Click to expand...
Click to collapse
Not a master, but still try to help:
What happend during the soft or hardreset, is the screen showing during the booting ?
How did u do the hardreset, by holding keys ?
After the hardreset u have to get the screen aligned how did u get after that point ?
Help!
Ok this is what I did:
When sof reset not any screen was appearing during the process.
Yes tryed the hard reset presing volume down the center button and the hole behind the charging usb and nothing happened
Snince then I can just hear the sound but nothing on the screen at all
Thanks for any advice!
orb3000 said:
Ok this is what I did:
When sof reset not any screen was appearing during the process.
Yes tryed the hard reset presing volume down the center button and the hole behind the charging usb and nothing happened
Snince then I can just hear the sound but nothing on the screen at all
Thanks for any advice!
Click to expand...
Click to collapse
Hard Reset the device:
This will wipe all the storage (not the sd card) and your device will be reset to default settings.
Hard reset (option 1)
1. Pull out the stylus.
2. With the device turned on, press and hold the VOLUME DOWN and CENTER buttons, then press the RESET button with the stylus tip.
3. Continue pressing the RESET, VOLUME DOWN and CENTER buttons until you see this message on the screen:
This operation will delete all your personal data, and reset all settings to manufacturer default. Press ?VolUp to restore manufacturer default, or press other keys to cancel.
Hard reset (option 2)
You can also use Clear Storage to reset your device back to factory default settings.
1. On the ?TouchFlo3D Home screen, slide to the Settings tab and then tap All Settings or goto Start and press Settings.
2. On the System tab, tap Clear Storage.
3. Enter “1234” and then tap Yes.
Hard reset (option 3)
1. Pull out the stylus.
2. Turn device OFF.
3. While pressing the CENTER button, turn the phone on with the POWER button.
4. Continue pressing the CENTER button until you see this message on the screen:
This operation will delete all your personal data, and reset all settings to manufacturer default. Press ?VolUp to restore manufacturer default, or press other keys to cancel.
This works on at least some Verizon CDMA phones on which option 1 will not work.
Hard reset (option 4)
1. Pull out the stylus.
2. With the device turned off, press and hold the VOLUME DOWN and CENTER buttons, then press and hold the POWER button.
3. Continue pressing the POWER, VOLUME DOWN, and CENTER buttons until you see this message on the screen:
This operation will delete all your personal data, and reset all settings to manufacturer default. Press ?VolUp to restore manufacturer default, or press other keys to cancel. (works with Alltel touch pro)
Click to expand...
Click to collapse
Ok this is out of the wiki, u see that all methods let u press the vol up button to really start the hard reset than. So on either method do the key presses, wait a while and then press the vol up to start the process.
Its a little try and error because u are not seeing the the actual message to press the vol up. but mybe thats worth to try until u get the point. I think option 3 is a good and easy one.
hopefully the hardreset works, maybe u can try to take a torch or bright sun light to get the display information, if the display itself is not broke u should see a slight shadow of what is written on the display. I had that problem with my wifes phone once and the information was the but its not a reflective display so it was very faint to see.
Finally tho, if all that fails:
RMA = Return merchandise authorization
It means a warrenty return.
It sounds to me like the lcd has croaked. If you dont have suitable warrenty / insurance i'd suggest ebay! i've just found a screen & digitiser for less than £25 (thats for a Raph 100, i honestly dont know if parts are the same on different raph models but i suspect they are)
Good luck!
Thanks a lot guys but nothing worked
I cant do any hard reset option but sound stills hearing perfect
I can understand why one day was perfect and next no screen!!
Can anyone confirm that the LCD Display+Touch Screen For HTC Touch Pro T7272 form the last link will work on my At&t version?
Any other advice?
Thanks in advance
orb3000 said:
Thanks a lot guys but nothing worked
I cant do any hard reset option but sound stills hearing perfect
I can understand why one day was perfect and next no screen!!
Can anyone confirm that the LCD Display+Touch Screen For HTC Touch Pro T7272 form the last link will work on my At&t version?
Any other advice?
Thanks in advance
Click to expand...
Click to collapse
Sorry to hear that nothing worked.
Not shure but if the phone fails to hard reset it is not only the screen that is broken ! Take this into account, do u still have warranty, maybe it is better so exchange the whole phone.
Well that is the problem
I live in other country so warranty is not valid here, and there is not a single place where I can take it to repair here
Very strange as one day was perfect ant the next day no screen!!
I took the battery out and then place it again, all works normal, it starts (vibrations feels) then nothing!, I know its turned on because I can move volume up or down and I hear the sound and vibration, if open the keyboard not any light turns on on it.
I´ll wait patient till some member can recomend more options in order to make it work again.
I´m so frustrated...
Thanks anyway for your kind help!
orb3000 said:
Well that is the problem
I live in other country so warranty is not valid here, and there is not a single place where I can take it to repair here
Very strange as one day was perfect ant the next day no screen!!
I took the battery out and then place it again, all works normal, it starts (vibrations feels) then nothing!, I know its turned on because I can move volume up or down and I hear the sound and vibration, if open the keyboard not any light turns on on it.
I´ll wait patient till some member can recomend more options in order to make it work again.
I´m so frustrated...
Thanks anyway for your kind help!
Click to expand...
Click to collapse
Dont give up, hope that I not get on ur nerves. But still I think a hard reset must be possible.
When u turn ur device of how do you do that ? When u turn it OFF with the power button you have to answer a question on the screen, u do not see the question but is the touchscreen working or how do you know where the YES/NO field is ??
So another way is take the batt out, and when u insert the batt than turn it on with one of the mentioned hardreset procedures.
There is than a question also but this is answered with the Volume UP button.
Maybe u need a second person for helping with the buttons,
The hardreset must be possible somehow, it cant be a broken touchpro
OK I tried with my phone and procedure 1.
VOL DOWN and CENTER with Phone ON
Then Push RESET with the Stylus and hold all three until:
After 5 seconds the Bootscreen showed, after that the message to press VOL UP for Restore.
You do not see the boot screen but just wait the time
You are so kind my friend!
I have tested all the hard reset options but none seems to work
Aparently I can´t do a hard reset
as every time I follow any process and wait 5 sec, then press vol up and it seems that nothing has happened, not even a soft reset!
Pressed center button and vol down, then press the rest button located behind the usb port (the one with a symbol for headphones....)
But nothing happens.
I´lll upload a small video with me doing the process, hope it helps in anyway
Here the link of the video I took with my problem
https://www.yousendit.com/download/ZW9DQ3QxeWFEbUx2Wmc9PQ
Hope this helps in any clue to solve my mysterious problem
Thanks a lot!!
Ok will wait for the video.
Inbetween another option, did u try to flash the ROM.
Can u get a rom to download from ur provider, to do so ?
After the flash the device more or less does a hardreset.
Update:
saw the video, it seems that the phone is not reacting to the center or the reset button. Because when u push reset, even if it is not in hardreset mode, it should do a soft reset right away.
But ur phone is straight reacting to the Vol keys, very strange.
Is the mentioned ROM update an option ??
What is the reaction when u hock the phone to the pc, is active sync working ?
Do you see the internal memory of the phone ?
Remove the SIM and any memory card, maybe they are causing trouble ?
Exactly, Raphael is not reacting to a hard reset and dont know why?
I´ll keep trying all methods.
Yes, I´ll try to reflash to the original AT&T ROM for Fuze tomorrow as today I am not close to a computer.
If you have any link for that mentioned ROM would be great, if not no problem I´ll find it.
Once again thanks a lot and I´ll keep looking this thread in case someone else have another recommendation
Cheers,
orb3000 said:
Exactly, Raphael is not reacting to a hard reset and dont know why?
I´ll keep trying all methods.
Yes, I´ll try to reflash to the original AT&T ROM for Fuze tomorrow as today I am not close to a computer.
If you have any link for that mentioned ROM would be great, if not no problem I´ll find it.
Once again thanks a lot and I´ll keep looking this thread in case someone else have another recommendation
Cheers,
Click to expand...
Click to collapse
Here ya go:
http://wiki.xda-developers.com/index.php?pagename=HTC_Raphael_WM6.1_ROMs
Take the one matching ur cell phone. Check the thread links for more Info.
Thanks, downloading
Tomorrow I´ll try to reflash and post results later
Cheers,
(Anyone? another idea?)
UPDTATE: I conected raphael to my computer and using pocket controller I can see that all is working ok inside but nothing on the screen, or keyboard lights.
I´ll try to hard reset now...
Hope this can help in order to solve my problem
Thanks
Attached the picture
UPDATE 2: I performed the wipe data from the device, this must be exactly as a hard reset I pressume, and nothing....
So now is there anything I can check to see if there is something loose in the connection from device to screen?
Any recommendations on how to do this?
signal from device working perfect simply does not come to screen or even to turn on light on keyboard
Any help is GREATLY apreciated!!!
What rom did you have? I had a similar problem and just had to rma it.