I am from the USA, and I purchased a Rogers HTC Magic from ebay. The phone is pretty much is bricked. I can't access any kind of hard reset hitting the different button combinations. I call HTC to see if I can do it under the 1 year warranty. HTC tells me they can't repair Rogers cell phone only Rogers can. I called Rogers and asked if I could replace under the manufactuer warranty. They tell me I must be a Rogers subscriber to do that. I'm lost here guys. Does anyone know of a repair place, or a way I can get it replaced under the 1 year warranty?
I'll start off by saying this is not a question regarding which phone but more so about what buying an unlocked phone gives/ doesn't give you.
In the past 6 years I have spent time with almost every U.S. carrier, even some twice, and purchased over 30 phones but for whatever reason have never purchased an unlocked phone or used one from anothee carrier other than the one I am on.
I am currently considering an unlocked Sensation or GS2 and was wondering..
How do OTA updated work with unlocked phones?
What issues and options from AT&T do I lose with an unlocked phone?
I assume you have no warranty even through the manufacture?
Any other downsides to using an unlocked phone?
Where are the best places to buy?
GS2 Specific questions
Is it confirmed that the AT&T version will have NFC?
Any solid information on a release date?
Thanks for any help!
First off, thank you for making a brilliant forum! Now that I dont get any further by searching for information I need som help from you guys.
Thing is: I have two sensations. Both are s-off, rooted, superCID and have the latest coindroid installed. Both are originally tmobile phones which were bought unlocked some while ago. They have both been used successfully in europe until now that im in the US.
For various reasons i have three simcards for these phones. And in one of them t-mobile doesnt seem to work at all. Neither before software modifications or after. The other phone with similar mods have no problems.
The other simcards are a norwegian one and another pay-as-you-go simcard which has been used since t-mobile doesnt work.
Since both phones are rooted and s-off I guess there is a setting somewhere. Where is this particular setting? Anybody that could come a newbie to the rescue?
Thanks!
no setting if phone dont ask for a unlock code or has been unlocked i am going to say bad/banned imi number call t-Mobile and ask them if your phone is black listed
The phone is blocked by tmobile it appears. Bought it off amazon nine months ago. The phone was sold as new and "unlocked" back then and w/o warranty, but not as stolen phone. Im angry right now.
Neither Tmobile or HTC are very helpful on the phone. Costumer service at Tmobile keeps failing to put me over to anyone who can help.
Any tips on how to proceed further? Showing up at one of their shops and stay there until someone is able to help?
Since the phone is without warranty its very tempting to do illegal stuff to it right now.
Suppehue said:
Since the phone is without warranty its very tempting to do illegal stuff to it right now.
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Click to collapse
Like what free apps or fake call 911 lol not much you can do that's illegal
Only things you can do try att sim but may not work
resell on eBay for parts should get most of your money back or keep calling T-Mobile there the only ones who can if they will
Sent from my HTC Sensation 4G using XDA
Hello,
I bought a T-Mobile Galaxy S7 on samsung.com and i haven't been able to SIM unlock it.
After many calls and chats, T-Mobile support told me this: "... because the device was purchased directly from the manufacturer our system doesn't recognize the device as being a T-Mobile device. Even though it is a T-Mobile model and has T-Mobile software, a T-Mobile device is considered to be one bought or sold by T-Mobile directly. We have a database of the IMEI's of the devices we carry and sell, and this lets us unlock eligible devices upon a customer's request."
Samsung support is useless.
I tried a 3rd party unlock service two weeks ago and I'm still waiting. They asked me to please be patient because the T-Mobile server has been down.
T-Mobile unlock app did more damage than good.
I'm also still trying to return the cellphone but Samsung hasn't sent any prepaid labels yet, I've called 3 times on 3 different weeks and they said they're about to send it. , that I should wait a couple of days.
So, in the mean time, is there any other option to unlock this thing? like a brute force unlock.
Thanks.
Let me know if you find an answer. I have an s6 edge that till date after it being active on T-Mobile for over 8 months (Samsung purchase phone - T-Mobile variant) the application from T-Mobile tells me the device is not eligible". Samsung care says they don't unlock that my carrier does lol
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Would it be possible to flash the MetroPCS ROM and use a SIM unlock service for MetroPCS? Or do the same with AT&T?
yeah everyone i have tried for unlocking says the service is down...more like the inside person they use is not available...have asked a couple of sites and ebay sellers...same thing...they must all use the same person or exploit.
I was getting the runaround from Samsung to goto T-Mobile and vice versa.. luckily the T-Mobile tech support was helpful and agreed to be on conference with Samsung support and it was a battle with Samsung to get some responsible answer as they kept saying that they don't unlock phones. Then when we escalated to the manager, she repeated the same but at the end created a case to service the phone. Once it reached Samsung, they just said updated software and are sending back on same day.. Not sure if it got fixed, will let you know as soon as I get it..
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nktwister said:
I was getting the runaround from Samsung to goto T-Mobile and vice versa.. luckily the T-Mobile tech support was helpful and agreed to be on conference with Samsung support and it was a battle with Samsung to get some responsible answer as they kept saying that they don't unlock phones. Then when we escalated to the manager, she repeated the same but at the end created a case to service the phone. Once it reached Samsung, they just said updated software and are sending back on same day.. Not sure if it got fixed, will let you know as soon as I get it..
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Click to collapse
I doubt if updating software can actually sim unlock it. But who knows, perhaps Samsung has a magical software update. Let us know please. If it works we could dump the OS a d reflash other locked units with Odin maybe? Lol
jazzdglass said:
I doubt if updating software can actually sim unlock it. But who knows, perhaps Samsung has a magical software update. Let us know please. If it works we could dump the OS a d reflash other locked units with Odin maybe? Lol
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Click to collapse
That was a bummer.. the stupid Samsung technical support just reflashed the same software and sent back the phone in a generic box (did not get original box back) .. the same problem still exists.. the device unlock app doesn't work and T-Mobile doesn't have the unlock code for this imei..
I got T-Mobile to fix mine.
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Febby said:
I got T-Mobile to fix mine.
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Click to collapse
Can you please elaborate on what you asked and what was done by T-Mobile? Did you buy your phone from Samsung.com?
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nktwister said:
Can you please elaborate on what you asked and what was done by T-Mobile? Did you buy your phone from Samsung.com?
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Click to expand...
Click to collapse
What you want to state to them is for them to request a ticket for your Imei to be white listed for the device unlock application. Let them know it is the T-Mobile variant of the phone bought directly from Samsung.com
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Febby said:
What you want to state to them is for them to request a ticket for your Imei to be white listed for the device unlock application. Let them know it is the T-Mobile variant of the phone bought directly from Samsung.com
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Click to expand...
Click to collapse
I did the same and the T-Mobile rep said that it did not work and they are getting the same error that imei cannot be whitelisted for the mobile device unlock application.. they are clear that it was T-Mobile phone from Samsung.com.. were you on g930t rom? Did you buy yours from Samsung.com or from someone else?
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nktwister said:
I did the same and the T-Mobile rep said that it did not work and they are getting the same error that imei cannot be whitelisted for the mobile device unlock application.. they are clear that it was T-Mobile phone from Samsung.com.. were you on g930t rom? Did you buy yours from Samsung.com or from someone else?
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Click to collapse
It was bought directly via samsung.com as a t-mobile variant with t-mobile firmware. That's odd unless if your model was modified at some point? Perhaps lazy t-mobile rep? What I was told is that after 5 days even if bought from Samsung as a t-mobile variant it will lock itself once a sim card is left in it
Sent from my SM-G930T using Tapatalk
Febby said:
It was bought directly via samsung.com as a t-mobile variant with t-mobile firmware. That's odd unless if your model was modified at some point? Perhaps lazy t-mobile rep? What I was told is that after 5 days even if bought from Samsung as a t-mobile variant it will lock itself once a sim card is left in it
Sent from my SM-G930T using Tapatalk
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Oh ok, the rep has not given up and she is still trying everyday for a solution.. my model was never modified, everything stock and used on T-Mobile for 1.5 months.. I wonder how you can be eligible for unlock if you've not used tmo sim for more than 5 days.. Maybe your rep involved some engineer to add the imei through backdoor process? Did you email them proof of purchase?
nktwister said:
Oh ok, the rep has not given up and she is still trying everyday for a solution.. my model was never modified, everything stock and used on T-Mobile for 1.5 months.. I wonder how you can be eligible for unlock if you've not used tmo sim for more than 5 days.. Maybe your rep involved some engineer to add the imei through backdoor process? Did you email them proof of purchase?
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Click to collapse
I've had T-Mobile service for around 2 years almost and I did use the T-Mobile s6 edge for almost 11 months.
I believe what the rep that helped me meant is that when you buy a T-Mobile variant phone from Samsung or any oem that you should run the Device unlock app asap otherwise once you leave a SIM card inserted for 5 days or more it will lock the device to that carrier that the sim belongs to.
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I can clarify a bit on this, as I went through the same thing. Tech support even 3 way called Samsung with me, and they were arguing for over an hour until we got fed up.
Basically, the IMEI needs to be added to the T-Mobile database, but because it was never sold by them it errors out. I just got off the phone with Tech Support and sadly, their notes don't go back far enough to tell me exact process, but I was told that the Business Support department was the one that actually solved the issue for me (along with contacting their Samsung Rep). Maybe that will help you guys out, at least as a starting point.
Edit: T-Mobile support just confirmed. Speak to Business Support, they can fix it.
Thanks for the replies.. I wasn't able to check last solution as my rep agreed to replace it with T-Mobile sold device.. so got an s7 edge which is cheaper now than s7
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entropism said:
I can clarify a bit on this, as I went through the same thing. Tech support even 3 way called Samsung with me, and they were arguing for over an hour until we got fed up.
Basically, the IMEI needs to be added to the T-Mobile database, but because it was never sold by them it errors out. I just got off the phone with Tech Support and sadly, their notes don't go back far enough to tell me exact process, but I was told that the Business Support department was the one that actually solved the issue for me (along with contacting their Samsung Rep). Maybe that will help you guys out, at least as a starting point.
Edit: T-Mobile support just confirmed. Speak to Business Support, they can fix it.
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Click to collapse
I registered in this forum just to say thanks to you. I wasted more than two weeks speaking to tech support. Their attitude was great but they did nothing effective. I read your post and spoke to business support, the unlock issue got resolved quickly over the weekend.
This really saves my ass because I am going overseas soon. T-mobile really need to have better communication between different departments.
A small update for anyone who ends up here via google:
T-Mobile is now aware of the issue, and if you contact them on Twitter (@tmobilehelp), their specialised customer service division, T-Force, can get you unlocked and out the door almost immediately. The process takes a few days, but they know the steps to take to get the ball rolling.
Wow, I can't believe it took 3 months to solve this.
I don't know how much time I lost calling T-Mobile and Samsung. BTW, Samsung support is the worst ever.
Since I heard the about the unlock problem, I started trying to return my phone in parallel while trying to unlock it. Samsung people didn't want to provide prepaid shipping labels, first I never got them after I was told to wait a couple of days. I called many times and got the same response. Then the 30 days passed and they started saying it was to late to return, that I had to pay restocking fee. It took me another month explaining it was their fault the 30 days passed and that I needed prepaid shipping label and a full refund. I received the shipping labels the 2nd week on May and returned the phone. I still haven't received my refund. I called today, and the representative told me the refund was posted just today, and told me to wait 3 to 5 business days.
I'm happy some of you were able to unlock it. I got tired of waiting and talking with the support guys. And I don't even have a T-Mobile line. That's why I wanted to unlock it in the first place.
The easiest way to unlock this is changing the IMEI number, i recently paid $80 to get it changed but it now shows up as unlocked & clean on the T-MOBILE network. Sorry i didn't read this post before maybe this information could have helped.
I've contacted T-Mobile directly, and they said that they do not have the ability to do so because I did not purchase the device directly from them, even though it is a T-Mobile branded device. The representative also contacted Samsung with me on the phone, Samsung specifically stated that the device can be unlock, and the carrier does it. Doesn't make any sense to me that they can't unlock it when they have my phone's IMEI in their database, and they can recognize it. To top that off, the device is paid in full, not financed. Anyway, got this escalated to the manual unlock team, but was told there's no guarantees. Will see how that goes.
Have anyone gotten their T-Mobile branded device bought directly from Samsung unlocked? Or anyone got their carrier branded device bought from Samsung unlocked?
I been trying to find a sim I can try to see if mine is unlocked but seems like everyone I know is on TMobile hahaha I bought mine thru Samsung as well paid in full I will try going to a att see if they have a sim I can try
If everything is the same, then the device should be locked. Just tried an ATT sim on my T-Mobile device, and that doesn't work.
Exact situation I went through with AT&T. They also first told me they couldn't unlock it cuz I didn't buy directly from them, however, after a few escalations to support I finally got someone that understood and I had the unlock code before the phone call ended. Just keep trying.
The escalation of my case to the unlock team resulted in receiving an automated email telling me to use the unlock app when I explicitly mentioned that method does not work..... Sigh... The incompetence of these people. Contacting them on twitter now, we'll see the results of that.
In the meantime, what's everyone's experience so far trying to get their carrier branded device unlocked?
Same issues with my s8... Samsung says T-Mobile will should be able to unlock it...and T-Mobile says it is not an eligible phone since not purchased through T-Mobile. Any other suggestions how i can unlock my phone?
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MNX1024 said:
The escalation of my case to the unlock team resulted in receiving an automated email telling me to use the unlock app when I explicitly mentioned that method does not work..... Sigh... The incompetence of these people. Contacting them on twitter now, we'll see the results of that.
In the meantime, what's everyone's experience so far trying to get their carrier branded device unlocked?
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Click to collapse
Have you been able to get your phone unlocked? I'm in the same situation right now
How in the hell can they not unlock a device that is BRANDED by T-Mobile and PAID OFF with T-Mobile? I would of returned the device (if within the return period) and Bought an Exynos Variant. I have an Exynos S8+ on AT&T here in the US and I haven't had any issues with carrier compatibility.