I've contacted T-Mobile directly, and they said that they do not have the ability to do so because I did not purchase the device directly from them, even though it is a T-Mobile branded device. The representative also contacted Samsung with me on the phone, Samsung specifically stated that the device can be unlock, and the carrier does it. Doesn't make any sense to me that they can't unlock it when they have my phone's IMEI in their database, and they can recognize it. To top that off, the device is paid in full, not financed. Anyway, got this escalated to the manual unlock team, but was told there's no guarantees. Will see how that goes.
Have anyone gotten their T-Mobile branded device bought directly from Samsung unlocked? Or anyone got their carrier branded device bought from Samsung unlocked?
I been trying to find a sim I can try to see if mine is unlocked but seems like everyone I know is on TMobile hahaha I bought mine thru Samsung as well paid in full I will try going to a att see if they have a sim I can try
If everything is the same, then the device should be locked. Just tried an ATT sim on my T-Mobile device, and that doesn't work.
Exact situation I went through with AT&T. They also first told me they couldn't unlock it cuz I didn't buy directly from them, however, after a few escalations to support I finally got someone that understood and I had the unlock code before the phone call ended. Just keep trying.
The escalation of my case to the unlock team resulted in receiving an automated email telling me to use the unlock app when I explicitly mentioned that method does not work..... Sigh... The incompetence of these people. Contacting them on twitter now, we'll see the results of that.
In the meantime, what's everyone's experience so far trying to get their carrier branded device unlocked?
Same issues with my s8... Samsung says T-Mobile will should be able to unlock it...and T-Mobile says it is not an eligible phone since not purchased through T-Mobile. Any other suggestions how i can unlock my phone?
Sent from my SM-G955U using Tapatalk
MNX1024 said:
The escalation of my case to the unlock team resulted in receiving an automated email telling me to use the unlock app when I explicitly mentioned that method does not work..... Sigh... The incompetence of these people. Contacting them on twitter now, we'll see the results of that.
In the meantime, what's everyone's experience so far trying to get their carrier branded device unlocked?
Click to expand...
Click to collapse
Have you been able to get your phone unlocked? I'm in the same situation right now
How in the hell can they not unlock a device that is BRANDED by T-Mobile and PAID OFF with T-Mobile? I would of returned the device (if within the return period) and Bought an Exynos Variant. I have an Exynos S8+ on AT&T here in the US and I haven't had any issues with carrier compatibility.
Related
I'd like to get the T-Mobile variant so I can root and install a custom recovery (curse AT&T). I'm just curious if anybody has done this yet without any drawbacks before I pull the trigger (good LTE speeds?).
kareeem said:
I'd like to get the T-Mobile variant so I can root and install a custom recovery (curse AT&T). I'm just curious if anybody has done this yet without any drawbacks before I pull the trigger (good LTE speeds?).
Click to expand...
Click to collapse
Yes, there are many Note5 owners using at&t who purchased from T-Mobile (model SM-N920T), got it unlocked and using on at&t without issue. getting it unlocked is the painful part; T-Mobile uses an app embedded in its ROM to SIM unlock their phones. 3rd-party unlocking sites won't work. T-Mobile unlock prerequisites (summarized from website and my conversations with customer reps): (a) paid full price for phone, (b) phone is used on T-Mobile w/post paid account for 30-40 days or (c) open a prepaid account, deposit $100, use phone on T-Mobile for at least 3-days (so it shows up in their system). some of us have been lucky enough to get the SM-N920T SIM unlocked without meeting criteria (b) or (c). a coworker purchased the T-Mo Note5 and used a post-paid account for 1 week, called in to cancel service and the rep got his device permanently unlocked. search this forum for more details. i requested and received a temporary unlock approval within 48 hours of getting the phone, but for some reason it wouldn't work. 4 days later i called in to complain, got connected to a tech rep who couldn't get it to work and finally got a manager to authorize a permanent unlock (vs. the approved temporary unlock granted). Good luck!
cortez.i said:
Yes, there are many Note5 owners using at&t who purchased from T-Mobile (model SM-N920T), got it unlocked and using on at&t without issue. getting it unlocked is the painful part; T-Mobile uses an app embedded in its ROM to SIM unlock their phones. 3rd-party unlocking sites won't work. T-Mobile unlock prerequisites (summarized from website and my conversations with customer reps): (a) paid full price for phone, (b) phone is used on T-Mobile w/post paid account for 30-40 days or (c) open a prepaid account, deposit $100, use phone on T-Mobile for at least 3-days (so it shows up in their system). some of us have been lucky enough to get the SM-N920T SIM unlocked without meeting criteria (b) or (c). a coworker purchased the T-Mo Note5 and used a post-paid account for 1 week, called in to cancel service and the rep got his device permanently unlocked. search this forum for more details. i requested and received a temporary unlock approval within 48 hours of getting the phone, but for some reason it wouldn't work. 4 days later i called in to complain, got connected to a tech rep who couldn't get it to work and finally got a manager to authorize a permanent unlock (vs. the approved temporary unlock granted). Good luck!
Click to expand...
Click to collapse
Oh wow, thank you for that informative response. I had no idea third party sites wouldn't work. I just came back from purchasing my T-Mobile Note 5. I purchased it from Craigslist and the seller showed me their Costco receipt. I have a friend who works for T-Mobile, but I doubt he'll be able to assist since he works in the actual store (sales rep). Do you think I have a chance at getting b and c bypassed? Not sure what kind of excuse to use.
Thanks again for your input.
Edit: I'm guessing you got the T-Mobile variant for the same reasons I did?
kareeem said:
Oh wow, thank you for that informative response. I had no idea third party sites wouldn't work. I just came back from purchasing my T-Mobile Note 5. I purchased it from Craigslist and the seller showed me their Costco receipt. I have a friend who works for T-Mobile, but I doubt he'll be able to assist since he works in the actual store (sales rep). Do you think I have a chance at getting b and c bypassed? Not sure what kind of excuse to use.
Thanks again for your input.
Click to expand...
Click to collapse
Yes, i always get the T-Mobile version for use on at&t so i can root and enjoy!
did the seller pay full price for the phone? personally, i'd ask the seller for a receipt. best way to find out if it can be unlocked is to call t-mobile and tell them you'd like to unlock for overseas use. the fact that you don't have service may help get it unlocked. they should ask for the IMEI (to confirm it's T-Mobile and that the phone is not blacklisted) and then submit an unlock request. if you're lucky, maybe they can unlock over the phone. good luck!
cortez.i said:
Yes, i always get the T-Mobile version for use on at&t so i can root and enjoy!
did the seller pay full price for the phone? personally, i'd ask the seller for a receipt. best way to find out if it can be unlocked is to call t-mobile and tell them you'd like to unlock for overseas use. the fact that you don't have service may help get it unlocked. they should ask for the IMEI (to confirm it's T-Mobile and that the phone is not blacklisted) and then submit an unlock request. if you're lucky, maybe they can unlock over the phone. good luck!
Click to expand...
Click to collapse
Haha, I don't blame you.
Well, it looks like they used the Jump! service. They gave me the service agreement sheet (I took a picture of it) where it displays the IMEI, plan, store location, etc. Should I refrain from mentioning I'm an AT&T customer? I don't think I'll be able to say I need it for international use because I don't have a T-Mobile account for them to look up.
kareeem said:
Haha, I don't blame you.
Well, it looks like they used the Jump! service. They gave me the service agreement sheet (I took a picture of it) where it displays the IMEI, plan, store location, etc. Should I refrain from mentioning I'm an AT&T customer? I don't think I'll be able to say I need it for international use because I don't have a T-Mobile account for them to look up.
Click to expand...
Click to collapse
i'd open the "Device Unlock" app and if you're presented with 2 unlock buttons - one for Permanent and one for Temporary - then the phone is SIM Locked. if you open the app and a message says the device has been permanently unlocked, you're good to go. pop in the at&t SIM and you should get connected to at&t service.
if it's SIM Locked, when calling T-Mobile, i wouldn't say anything about at&t, maybe mention it was a gift. before calling T-Mobile, however, if the phone is a Jump! purchase then you/seller needs to confirm the phone has been paid for in full, e.g., there's no outstanding balance due. if there's an outstanding balance, you might not be able to get it unlocked. i'd ask the seller if the phone has been paid off.
I tried that, but it said "Unlock Failed" (for obvious reasons I guess).
I spoke to a T-Mobile rep and he said they would need the original owner's account information to verify everything, which I obviously don't have. I asked if a manager can override that and he said no. I searched Cell Unlocker and they gave me a quote surprisingly (http://www.cellunlocker.net/order-code-step-2.php). It's at $49.99, which isn't cheap, but I think it's my best option. If they're advertising it, then it should work, no?
Edit: added an attachment.
kareeem said:
I tried that, but it said "Unlock Failed" (for obvious reasons I guess).
I spoke to a T-Mobile rep and he said they would need the original owner's account information to verify everything, which I obviously don't have. I asked if a manager can override that and he said no. I searched Cell Unlocker and they gave me a quote surprisingly (http://www.cellunlocker.net/order-code-step-2.php). It's at $49.99, which isn't cheap, but I think it's my best option. If they're advertising it, then it should work, no?
Edit: added an attachment.
Click to expand...
Click to collapse
i tried them as well and got a refund. don't think it will work. did you see this message on the website: WARNING: Your device must prompt for a network unlock pin after restarting with a non-accepted sim card. If your device does not prompt then you do not require our services. If your device has a Device Unlocking App installed (T-Mobile/Metro PCS) please.
i think your only option is to contact the seller and let him know the circumstances (you want to unlock for T-Mobile) and ask him to help you out. Good luck, bro...
Hello All,
Any recommendations to a website that will Sim Unlock my T-Mobile device to use it on international GSM?
Thanks
Are you currently a T-Mobile customer or no? If so you should be able to get them to unlock it for you. If not I don't know the answer.
Ebay and other unlocking sites offer the T-Mobile app unlock up for sale, anywhere between 25-50 bucks or so.
There is an app on there to check if you are eligible for unlock.
Traditionally, you could call T-Mo's Customer Care and request an unlock. They have been generally pretty lenient on letting people unlock (especially for long time customers).
However, seeing as there is this unlock app built in to the phone that has a temporary unlock option, you may only get authorized to use that until your phone is paid off or something to that extent.
It is definitely worth a call.
toefurkey said:
There is an app on there to check if you are eligible for unlock.
Traditionally, you could call T-Mo's Customer Care and request an unlock. They have been generally pretty lenient on letting people unlock (especially for long time customers).
However, seeing as there is this unlock app built in to the phone that has a temporary unlock option, you may only get authorized to use that until your phone is paid off or something to that extent.
It is definitely worth a call.
Click to expand...
Click to collapse
I purchased the phone from ebay USA, and i live abroad already. Then found out when i got the phone and tried using my local SIM that it were locked
But now i got it unlocked, for anybody else seeking unlock service PM me.
I'd remove the link if I were you....
Bought my wife's G5 from T-Mobile Online. Called to request to have it unlocked and they told me they have a 40 day waiting period then I can have it unlocked. They waived it immediately once I told them I was in the military and currently stationed overseas. Took about 6hrs to receive the unlock information.
dinggus said:
Bought my wife's G5 from T-Mobile Online. Called to request to have it unlocked and they told me they have a 40 day waiting period then I can have it unlocked. They waived it immediately once I told them I was in the military and currently stationed overseas. Took about 6hrs to receive the unlock information.
Click to expand...
Click to collapse
Congrats. You saved the 40 days waiting. My case was different, after i purchased mine on ebay, i found out that the IMEI is blacklisted (outstanding balance), so i had to go to third party services.
Zaynoun said:
Congrats. You saved the 40 days waiting. My case was different, after i purchased mine on ebay, i found out that the IMEI is blacklisted (outstanding balance), so i had to go to third party services.
Click to expand...
Click to collapse
Well, that sucks. I'll always buy from Swappa since I bought my LG v10 from there. Also remember, if you're buying a phone from someone, to ask for the IMEI to verify with the carrier that it isn't blacklisted. You probably actually paid the person enough so they can fix themselves.
dinggus said:
Well, that sucks. I'll always buy from Swappa since I bought my LG v10 from there. Also remember, if you're buying a phone from someone, to ask for the IMEI to verify with the carrier that it isn't blacklisted. You probably actually paid the person enough so they can fix themselves.
Click to expand...
Click to collapse
Well, the issue was solved with 45$ I was in a hurry to buy it because the price was attractive and swappa had much higher prices. Well next time, for sure more investigation must be done before buying.
I dont mean to hijack this thread but it's exactly my problem. I have at&t in Iowa (pretty much no tmobile presence here) bought a brand new g5 off ebay wasnt paying attention to the fact that it was locked to tmobile. I did try a site that charges 30 something bucks to get it unlocked and they emailed be back the next day saying they couldnt do it. I checked the eimi or whatever on swappa, says its clean. I saw somewhere that the best way to get the unlock code is to order a prepaid sim and load some money on it and wait 2 weeks and then request the unlock code? I went to tmobile's website and got halfway through the prepaid sim screens but when i put the eimi number in it comes back with nothing, i am assuming thats because the phone has never been activated anywhere before? Appreciate the help, I dont want to pile more dumb on top of dumb...
I need help unlocking my LG g5. I bought it online through eBay from someone that works at LG.
The phone came sealed, I ordered a unlock code, but I discovered as soon as I turned it on that now I need to unlock through t-mobile device unlock app.
The site I ordered my code said they would change my status on the t-mobile database so I can unlock the device through the app.
I Googled around and that should have worked. But apparently my IMEI is not registered t-mobile.
I bought a prepaid Sim and put it on the phone. It's working at t-mobile but its still not at their database (the IMEI).
What should I do?
Is there any way to force the IMEI to t-mobile database so it can be unlocked through the third party?
Or is there any other way to unlock it.
Please help...
Sent from my LG-H830 using XDA-Developers mobile app
fvc2000 said:
I need help unlocking my LG g5. I bought it online through eBay from someone that works at LG.
The phone came sealed, I ordered a unlock code, but I discovered as soon as I turned it on that now I need to unlock through t-mobile device unlock app.
The site I ordered my code said they would change my status on the t-mobile database so I can unlock the device through the app.
I Googled around and that should have worked. But apparently my IMEI is not registered t-mobile.
I bought a prepaid Sim and put it on the phone. It's working at t-mobile but its still not at their database (the IMEI).
What should I do?
Is there any way to force the IMEI to t-mobile database so it can be unlocked through the third party?
Or is there any other way to unlock it.
Please help...
Sent from my LG-H830 using XDA-Developers mobile app
Click to expand...
Click to collapse
Did you try the permanent lock option on the t-mobile unlock app? What message did you get then?
So far I tried 2 different services and requested unlock code but none of them worked, they simply didn't get back to me with any results.
Can someone suggest one that actually worked for them please and PM me?
Thanks guys.
Zaynoun said:
Did you try the permanent lock option on the t-mobile unlock app? What message did you get then?
Click to expand...
Click to collapse
It says:
Unlock Failed: This mobile device is eligible for unlock. For device unlock eligibility details, please go online or contact Customer Support.
And even if I go online, to T-Mobile IMEI check website, it says my IMEI is not recognized at T-Mobile.
Thats the problem.
Although I'm using it at T-Mobile, and it is a T-Mobile branded phone.
And because it's not at the database, I can't do ANYTHING to try to unlock it through third parties.
fvc2000 said:
It says:
Unlock Failed: This mobile device is eligible for unlock. For device unlock eligibility details, please go online or contact Customer Support.
And even if I go online, to T-Mobile IMEI check website, it says my IMEI is not recognized at T-Mobile.
Thats the problem.
Although I'm using it at T-Mobile, and it is a T-Mobile branded phone.
And because it's not at the database, I can't do ANYTHING to try to unlock it through third parties.
Click to expand...
Click to collapse
Maybe it has been bought on contract and must have been activated first so that IMEI would be registered at T-Mobile.
Mine was blacklisted and i unlocked it. It shouldn't be a big deal for yours.
I would suggest drop T_mobile a visit or call, and check with them what is wrong.
Logically, if the IMEI is not on their database then it shouldn't be carrier locked.
I will drop you a PM for a contact that might help you in this issue.
Zaynoun said:
Maybe it has been bought on contract and must have been activated first so that IMEI would be registered at T-Mobile.
Mine was blacklisted and i unlocked it. It shouldn't be a big deal for yours.
I would suggest drop T_mobile a visit or call, and check with them what is wrong.
Logically, if the IMEI is not on their database then it shouldn't be carrier locked.
I will drop you a PM for a contact that might help you in this issue.
Click to expand...
Click to collapse
Wrong my friend. If the phone is on TMO but IMEI is not in theit database that means phone wasn't activated on TMO network, which means you're not gonna be able to unlock it through official unlock app.
I wonder if this phone unlockeble at all without using that unlock app.
twoxa said:
Wrong my friend. If the phone is on TMO but IMEI is not in theit database that means phone wasn't activated on TMO network, which means you're not gonna be able to unlock it through official unlock app.
I wonder if this phone unlockeble at all without using that unlock app.
Click to expand...
Click to collapse
I am activated on TMO network, since I'm using the phone at tmobile.
I just discovered that for some weird reason my IMEI was wrong at tmobile.
I hope this is the reason.
fvc2000 said:
i am activated on tmo network, since i'm using the phone at tmobile.
I just discovered that for some weird reason my imei was wrong at tmobile.
I hope this is the reason.
Click to expand...
Click to collapse
that's weird
twoxa said:
Wrong my friend. If the phone is on TMO but IMEI is not in theit database that means phone wasn't activated on TMO network, which means you're not gonna be able to unlock it through official unlock app.
I wonder if this phone unlockeble at all without using that unlock app.
Click to expand...
Click to collapse
Noway get it unlocked without using the app. That is why unlocking service is starting from 30$ up to 45$. After i got confirmation from my unlock provider, i run the app, permanent unlock, and then unlock successfull reboot phone.
I jumped on the S21+ T-Mobile variant as it was offered with extra $100 off, cheaper than unlocked. I assumed the phone would be able to be used on any carrier since it would be fully paid off. But inserting my Verizon sim, I'm greeted with it saying the sim is unlocked and a reason code 132. Anyone have any ideas on what's going on, what I should try, or just return for unlocked version?
Try calling T-Mobile for the unlock code. I thought phones in the US weren't locked anymore or maybe they won't be in the future. Good luck!
chazfarote said:
Try calling T-Mobile for the unlock code. I thought phones in the US weren't locked anymore or maybe they won't be in the future. Good luck!
Click to expand...
Click to collapse
Thanks. I'm working with T-Mobile now, and they have suggested that I make a T-Mobile account then try to unlock it. Hoping all goes well
T-Mobile can't even *see* the phone to unlock it if it isn't attached to a T-Mobile SIM, so they won't be able to unlock it (nevermind willing) without that. If you can get one in there, you might be able to use 'team of experts' through Facebook or Twitter and have them unlock it, they're pretty good about working around normal limitations when you explain situations to them. We were able to get a still on EIP iPhone unlocked when we were in the Philippines by letting the TES agent know we were wanting to put a local SIM in, I would hope they'd be willing to work with you if you let them know you didn't realize it would be locked.
Will eat into your $100 discount some, though, with the risk that they tell you it still has to be active on T-Mobile for 45 days. I've always had good luck with them, they seem to be more capable of independent thought than a normal call-center person, provided you're calm with them.
Seamonkey79 said:
T-Mobile can't even *see* the phone to unlock it if it isn't attached to a T-Mobile SIM, so they won't be able to unlock it (nevermind willing) without that. If you can get one in there, you might be able to use 'team of experts' through Facebook or Twitter and have them unlock it, they're pretty good about working around normal limitations when you explain situations to them. We were able to get a still on EIP iPhone unlocked when we were in the Philippines by letting the TES agent know we were wanting to put a local SIM in, I would hope they'd be willing to work with you if you let them know you didn't realize it would be locked.
Will eat into your $100 discount some, though, with the risk that they tell you it still has to be active on T-Mobile for 45 days. I've always had good luck with them, they seem to be more capable of independent thought than a normal call-center person, provided you're calm with them.
Click to expand...
Click to collapse
@lakersfan29
Were you ever able to solve this? I have exact same thing going on with a Galaxy Tab S7+ that was bought directly from Samsung. Thought was too be unlocked but it's locked to TMobile. Strange thing is 3 different stories from 3 different TMobile reps. Phone can't be locked since you bought from manufacturer. Yes we can unlock it. And no we're can't unlock it until you've spent over $100 with prepaid fees lol.
jcrompton said:
@lakersfan29
Were you ever able to solve this? I have exact same thing going on with a Galaxy Tab S7+ that was bought directly from Samsung. Thought was too be unlocked but it's locked to TMobile. Strange thing is 3 different stories from 3 different TMobile reps. Phone can't be locked since you bought from manufacturer. Yes we can unlock it. And no we're can't unlock it until you've spent over $100 with prepaid fees lol.
Click to expand...
Click to collapse
Yes. Actually it was pretty straightforward, I sent a message to tmobile T-Force on twitter and I provided my imei and they said it would take up to 72 hours to unlock. And they followed up with me notifying that it should have been unlocked. It works, using service on verizon now
Was it @TMobileHelp that you actually tweeted
Download tmobile device unlock app from playstore and try unlocking.
krisology said:
Yes. Actually it was pretty straightforward, I sent a message to tmobile T-Force on twitter and I provided my imei and they said it would take up to 72 hours to unlock. And they followed up with me notifying that it should have been unlocked. It works, using service on verizon now
Click to expand...
Click to collapse
So thank you for the suggestion. The Twitter TMobile contact was the secret. After hours on the phone with T-Mobile support (and without being super critical they were just NOT very knowledgeable .... I think I knew more than they did) the Twitter alternative was quick and easy. They added the IMEI to their system and I was unlocked in less than 24 hours.
Had a hell of a time speaking with T-Mobile representatives these last couple of days. Everyone has a different opinion on what I need to do to unlock my S22 Ultra. Just today a guy recommended I download the T-Mobile Device Unlock app off the Play store and it said the following:
"Your device is currently permantently unlocked and allowed to be used with any carrier. Restart your device to apply these changes if your device was previously locked." Yet I do that and it remains locked.
Anyone else had this experience? Not sure what I can do short of returning it.
DJRepresent said:
Had a hell of a time speaking with T-Mobile representatives these last couple of days. Everyone has a different opinion on what I need to do to unlock my S22 Ultra. Just today a guy recommended I download the T-Mobile Device Unlock app off the Play store and it said the following:
"Your device is currently permantently unlocked and allowed to be used with any carrier. Restart your device to apply these changes if your device was previously locked." Yet I do that and it remains locked.
Anyone else had this experience? Not sure what I can do short of returning it.
Click to expand...
Click to collapse
If you're talking about OEM Unlocking, that is completely separate from carrier lock, and there's little the carrier can do about it.
The device is networked locked to T-Mobile.
DJRepresent said:
The device is networked locked to T-Mobile.
Click to expand...
Click to collapse
Are you the original owner?
Has the phone been paid off?
Are you currently running T-Mobile firmware?
KOLIOSIS said:
Are you the original owner?
Has the phone been paid off?
Are you currently running T-Mobile firmware?
Click to expand...
Click to collapse
No, I'm not. There was apparently someone before me. The phone is paid off and I do believe there isn't any custom firmware on it and I went through a series of updates since getting the phone.
If this indeed is a T-Mobile phone, you shouldn't need the T-Mobile unlock app. Just look around in Settings > Connections & look around for SIM unlock, network unlock or something along those lines (I'm running US unlocked firmware XAA, so, I don't have the unlock in my settings, otherwise, I'd be able to give you the exact terminology).
Anyway, once you've found it, you should be able to check for the SIM Unlock. If it says you're unlocked & you're still having issues, I'd call customer service.
KOLIOSIS said:
If this indeed is a T-Mobile phone, you shouldn't need the T-Mobile unlock app. Just look around in Settings > Connections & look around for SIM unlock, network unlock or something along those lines (I'm running US unlocked firmware XAA, so, I don't have the unlock in my settings, otherwise, I'd be able to give you the exact terminology).
Anyway, once you've found it, you should be able to check for the SIM Unlock. If it says you're unlocked & you're still having issues, I'd call customer service.
Click to expand...
Click to collapse
I know that. I've been on the phone with them for over two hours already. I asked them to put in a request to unlock it given the previous owner's contract and filed a complaint with the FCC. The phone SHOULD be eligibile for unlocking but the carrier is just being stubborn.
The "T" in Mobile stands for "Trouble"
DJRepresent said:
No, I'm not. There was apparently someone before me. The phone is paid off and I do believe there isn't any custom firmware on it and I went through a series of updates since getting the phone.
Click to expand...
Click to collapse
I got my T-mobile unlocked from 3rd party vendor as it was bought of ebay. I am using that phone in Asia and it is working fine. But i have a problem that i do not get OTA updates
raju_a said:
I got my T-mobile unlocked from 3rd party vendor as it was bought of ebay. I am using that phone in Asia and it is working fine. But i have a problem that i do not get OTA updates
Click to expand...
Click to collapse
Who's the vendor?
Sm-s908u I need to carrier unlock this device and remove the hardware that att has installed on device that will make my phone "factory unlocked" without paying. Please is there any options for wiping the device completely and installing everything for the specs and such
If the phone is eligible you can request it right on Att's Website. https://www.att.com/deviceunlock/
I'm having an issue getting mine unlocked via the carrier(boost) as well although I have met all the eligibility requirements and they keep telling me it is unlocked. It is not every sim/esim i tried confirms its carrier locked. Ill be following in case anyone knows of a way to get around this.
I can't get att to officially unlock hence why I'm trying to find a way around there locking software/ programming bs. I've hered the issue your up against is common within there consumers.
1loves22ultra said:
I can't get att to officially unlock hence why I'm trying to find a way around there locking software/ programming bs. I've hered the issue your up against is common within there consumers.
Click to expand...
Click to collapse
Why not pay the device off, and get it unlocked honestly.
ATT will unlock it, if it is paid off and all clear. I've had ATT unlock many of devices, once I've paid them off.
Device needs to be paid off as C Kent stated. There are no free services for that. And if you do decide to do a paid service you might get an imei of an international device which will make the device unusable on At&t network. This happened to me on one of my devices I use to tinker with. Once they unlocked device the assigned a random imei that came back to a J7. Some my At&t Note 8 was registering with At&t as an International device...so yeah pay it off. Submit request to At&t and within minutes you get an unlock code