I jumped on the S21+ T-Mobile variant as it was offered with extra $100 off, cheaper than unlocked. I assumed the phone would be able to be used on any carrier since it would be fully paid off. But inserting my Verizon sim, I'm greeted with it saying the sim is unlocked and a reason code 132. Anyone have any ideas on what's going on, what I should try, or just return for unlocked version?
Try calling T-Mobile for the unlock code. I thought phones in the US weren't locked anymore or maybe they won't be in the future. Good luck!
chazfarote said:
Try calling T-Mobile for the unlock code. I thought phones in the US weren't locked anymore or maybe they won't be in the future. Good luck!
Click to expand...
Click to collapse
Thanks. I'm working with T-Mobile now, and they have suggested that I make a T-Mobile account then try to unlock it. Hoping all goes well
T-Mobile can't even *see* the phone to unlock it if it isn't attached to a T-Mobile SIM, so they won't be able to unlock it (nevermind willing) without that. If you can get one in there, you might be able to use 'team of experts' through Facebook or Twitter and have them unlock it, they're pretty good about working around normal limitations when you explain situations to them. We were able to get a still on EIP iPhone unlocked when we were in the Philippines by letting the TES agent know we were wanting to put a local SIM in, I would hope they'd be willing to work with you if you let them know you didn't realize it would be locked.
Will eat into your $100 discount some, though, with the risk that they tell you it still has to be active on T-Mobile for 45 days. I've always had good luck with them, they seem to be more capable of independent thought than a normal call-center person, provided you're calm with them.
Seamonkey79 said:
T-Mobile can't even *see* the phone to unlock it if it isn't attached to a T-Mobile SIM, so they won't be able to unlock it (nevermind willing) without that. If you can get one in there, you might be able to use 'team of experts' through Facebook or Twitter and have them unlock it, they're pretty good about working around normal limitations when you explain situations to them. We were able to get a still on EIP iPhone unlocked when we were in the Philippines by letting the TES agent know we were wanting to put a local SIM in, I would hope they'd be willing to work with you if you let them know you didn't realize it would be locked.
Will eat into your $100 discount some, though, with the risk that they tell you it still has to be active on T-Mobile for 45 days. I've always had good luck with them, they seem to be more capable of independent thought than a normal call-center person, provided you're calm with them.
Click to expand...
Click to collapse
@lakersfan29
Were you ever able to solve this? I have exact same thing going on with a Galaxy Tab S7+ that was bought directly from Samsung. Thought was too be unlocked but it's locked to TMobile. Strange thing is 3 different stories from 3 different TMobile reps. Phone can't be locked since you bought from manufacturer. Yes we can unlock it. And no we're can't unlock it until you've spent over $100 with prepaid fees lol.
jcrompton said:
@lakersfan29
Were you ever able to solve this? I have exact same thing going on with a Galaxy Tab S7+ that was bought directly from Samsung. Thought was too be unlocked but it's locked to TMobile. Strange thing is 3 different stories from 3 different TMobile reps. Phone can't be locked since you bought from manufacturer. Yes we can unlock it. And no we're can't unlock it until you've spent over $100 with prepaid fees lol.
Click to expand...
Click to collapse
Yes. Actually it was pretty straightforward, I sent a message to tmobile T-Force on twitter and I provided my imei and they said it would take up to 72 hours to unlock. And they followed up with me notifying that it should have been unlocked. It works, using service on verizon now
Was it @TMobileHelp that you actually tweeted
Download tmobile device unlock app from playstore and try unlocking.
krisology said:
Yes. Actually it was pretty straightforward, I sent a message to tmobile T-Force on twitter and I provided my imei and they said it would take up to 72 hours to unlock. And they followed up with me notifying that it should have been unlocked. It works, using service on verizon now
Click to expand...
Click to collapse
So thank you for the suggestion. The Twitter TMobile contact was the secret. After hours on the phone with T-Mobile support (and without being super critical they were just NOT very knowledgeable .... I think I knew more than they did) the Twitter alternative was quick and easy. They added the IMEI to their system and I was unlocked in less than 24 hours.
Related
Hey all,
Nice forum here, plenty of good information. I've got a basic question. I've searched (here and google) and I'm pretty sure I get it but I just want to confirm before I make any purchase. I want the HTC Kaiser but the price difference between that and the Tilt is about $500 (I plan to upgrade contract anyway). That's just too much to justify for the same exact device on a college student's salary. I do need it to be unlocked though. So, if I understand correctly, it is possible to fully unlock this phone like this:
- For the SIM unlock call ATT and get them to give you the unlock code. Since I've been a customer for 5 years or so that shouldn't be a problem.
- For the CID unlock, run the HardSPL found on the sticky in this forum and then flash with a standard HTC ROM.
That's it, the phone is fully unlocked then, right? It won't be locked again, it won't be killed over-the air, etc... Again, I'm really sorry if this is repeated information, I just really want to be sure before I buy anything. Thanks for understanding.
shellcode said:
Hey all,
Nice forum here, plenty of good information. I've got a basic question. I've searched (here and google) and I'm pretty sure I get it but I just want to confirm before I make any purchase. I want the HTC Kaiser but the price difference between that and the Tilt is about $500 (I plan to upgrade contract anyway). That's just too much to justify for the same exact device on a college student's salary. I do need it to be unlocked though. So, if I understand correctly, it is possible to fully unlock this phone like this:
- For the SIM unlock call ATT and get them to give you the unlock code. Since I've been a customer for 5 years or so that shouldn't be a problem.
- For the CID unlock, run the HardSPL found on the sticky in this forum and then flash with a standard HTC ROM.
That's it, the phone is fully unlocked then, right? It won't be locked again, it won't be killed over-the air, etc... Again, I'm really sorry if this is repeated information, I just really want to be sure before I buy anything. Thanks for understanding.
Click to expand...
Click to collapse
1. If you're an AT&T customer, you won't need to SIM unlock the phone with the Tilt. But if you want to switch over to T-Mobile, then yeah, you can try calling AT&T and ask for them to for the unlock code.
2. Yep.
Hope that clarifies things.
shellcode said:
Hey all,
- For the SIM unlock call ATT and get them to give you the unlock code. Since I've been a customer for 5 years or so that shouldn't be a problem.
Click to expand...
Click to collapse
Did you give this a try? What did they say?
ko0ky said:
Did you give this a try? What did they say?
Click to expand...
Click to collapse
I have done it and I am not even an ATT customer. Told them I bought the phone and I am going to England and need my international SIM to work. The guy immediately gave me an unlock code
staulkor said:
I have done it and I am not even an ATT customer. Told them I bought the phone and I am going to England and need my international SIM to work. The guy immediately gave me an unlock code
Click to expand...
Click to collapse
I can verify that, I also unlocked tht Tilt, and am a T-Mo customer, ofcourse my first carrier was ATT, then Tmo, then Cingular and now am on Tmo for the past 2 years, so my info was already there.
Hey guys,
I just got an AT&T Tilt from ebay and getting shipped to Australia - can i call up AT&T and ask for it to be unlocked or is there a SIM unlock program that can do the job?
OK, I got the phone. Two more questions before I do this:
I downloaded RUU_Kaiser_HTC_WWE_1.56.405.5_radio_sign_22.45.88.07_1.27.12.11_Ship.exe. Once I run HardSPL, do I just transfer this file to the phone and run it and it will flash to stock HTC firmware or is there something else? I was a bit confused by all the other ROM's and files on this forum.
Also, before calling AT&T, do I need to have a SIM from another provider to do the SIM unlock or no?
no dont transfer the file to your phone. download it to your computer, establish an activesync connection, and then run it from your computer. make sure you follow the instructions in the sticky. good luck, the htc rom is much cleaner and quicker than the atnt rom
shellcode said:
Also, before calling AT&T, do I need to have a SIM from another provider to do the SIM unlock or no?
Click to expand...
Click to collapse
You don't need another sim until you get the unlock code from AT&T. Once you do, put the other sim in your phone, boot it up, and enter the unlock code. It will say passcode accepted and your phone will be unlocked
Just got off the phone with AT&T (1-(916)-843-4685). I told them I was taking a trip to England, gave the IMEI and got my unlock code. So now I've got a fully unlocked phone and saved $500. Very nice.
shellcode said:
Just got off the phone with AT&T (1-(916)-843-4685). I told them I was taking a trip to England, gave the IMEI and got my unlock code. So now I've got a fully unlocked phone and saved $500. Very nice.
Click to expand...
Click to collapse
Exactly how I got mine unlocked. Free is good
Just a question, Did you get your unlock code while still on the phone?
In other words, they gave you the code right away!
or you have to way a couple a days to get the code?
I did the same one time with TMO and have to way a week to get the code.
I just called ATT and they got all my info and told me that htc will email me the info in a week.
They gave it to me while I was on the phone. HTC has nothing to do with AT&T's unlock codes. Did you call the 916 number posted above? Call again and get a different rep who knows what they're doing!
I've tried calling that ATT number multiple times with no luck.
I am a TMobile customer and have never had ATT. The first question they ask is for my account information. I tried calling back 5 times and spoke to 5 different people and they all want my account info.
If anyone here can do it I would greatly appreciate and i'd even paypal you some money for being able to pull it off.
AnthonyK said:
I've tried calling that ATT number multiple times with no luck.
I am a TMobile customer and have never had ATT. The first question they ask is for my account information. I tried calling back 5 times and spoke to 5 different people and they all want my account info.
If anyone here can do it I would greatly appreciate and i'd even paypal you some money for being able to pull it off.
Click to expand...
Click to collapse
that seems like it'll work. have someone thats been on at&t for a while to call them up and give them your imei. What I'm not sure is if they have records of only at&t imei and they'll know if you have tmo imei.
Unlock tilt
Thanks, I called the number and told them that I am going over seas, got mine unlocked. Will take a few days after AT&T puts in a request to HTC for the unlock code. They'll send it via email.
AnthonyK said:
I am a TMobile customer and have never had ATT. The first question they ask is for my account information. I tried calling back 5 times and spoke to 5 different people and they all want my account info.
Click to expand...
Click to collapse
Drop $20 on a GoPhone and give 'em that number - YMMV of course, but it's a cheap fix if it works - as it did for me...
HTH,
Richard
URPREY said:
Exactly how I got mine unlocked. Free is good
Click to expand...
Click to collapse
call today and they bluff me with the "if i give you the code the phone will never work again on at&t network and will became useful" i insist that i do these many times without any proble and they told me that will contact me in 3 to 5 days with the requested codes because they have to request it from someone ( i don't now who) but they will give it to me
hackmania said:
call today and they bluff me with the "if i give you the code the phone will never work again on at&t network and will became useful"
Click to expand...
Click to collapse
Mine works just fine after unlocking. They are giving you a line of BS.
hackmania said:
call today and they bluff me with the "if i give you the code the phone will never work again on at&t network and will became useful" i insist that i do these many times without any proble and they told me that will contact me in 3 to 5 days with the requested codes because they have to request it from someone ( i don't now who) but they will give it to me
Click to expand...
Click to collapse
Yeah, it took almost a month to get my V551 unlocked - between "misrouted" support requests, improper account information, and whatever real delays exist in getting codes from Motorola.
It's quite interesting that most Tilt people (myself included) have gotten codes immediately vs having them e-mailed - as had been ALL my previous experience.
Richard
I was told you can only get one sim unlock per account per year. I want to hold out on that unlock for another phone maybe TP2. Is there going to be a sim unlock some time. I mean people sell the service so there has to be a program out there that does it. Where is this software?
anyone got any info.
Anyone know anything
drewcam888 said:
I was told you can only get one sim unlock per account per year. I want to hold out on that unlock for another phone maybe TP2. Is there going to be a sim unlock some time. I mean people sell the service so there has to be a program out there that does it. Where is this software?
Click to expand...
Click to collapse
Not sure where you heard that... I got my first ozone unlocked. Then got my hands on a used tour that I wanted to try out and got that one unlocked. Then switched back to my Ozone which took a dump and had to be replaced under warranty. Just got that one unlocked yesterday morning. So, I guess I have had three sim unlocks on my account within the last 45-60 days.
VZW Unlock
As a rep that handles unlock requests, let me clarify:
for a SIM unlock, you(r):
must have an account for at least 90 days
account must be in good standing w/ no collections/past due balances for 6 mo
phone was purchased from vzw or an auth dealer
are allowed 1 sim unlock per calendar year regardless of the number of lines
agree that if you unlock and use a diff carrier sim youre on your own
if you've been allowed to circumvent any of these requirements consider yourself lucky. we diligent reps dont make these types of errors
What happens if you get a replacement under warranty. Can you get the new phone unlocked?
If harpern78 is right (It sounds like it is, thats how it is on Sprint Network with Samsung ACE)
Your account is dependent of the phone, if you have your phone for 1 day and your accound for 1 year your good to go as long as the other conditions are ok.
Anyone have an answer to my latest question.
drewcam888 said:
Anyone have an answer to my latest question.
Click to expand...
Click to collapse
Hmmm... it was answered 2 posts before you even asked it... I'm like Nostradamus...
HTC-OH_SNAP said:
Not sure where you heard that... I got my first ozone unlocked. Then got my hands on a used tour that I wanted to try out and got that one unlocked. Then switched back to my Ozone which took a dump and had to be replaced under warranty. Just got that one unlocked yesterday morning. So, I guess I have had three sim unlocks on my account within the last 45-60 days.
Click to expand...
Click to collapse
I had no problem getting a replaced phone unlocked.
Well all reps arent that nice to me.
Any chance of a free sim unlock for this phone?
I am out of unlocks and neeed other options. Does anyone know of any?
Anyone know of a free unlocker program I can use other than calling Verizon.
Anyone know how to unlock the Captivate once it's rooted? Or do I need to buy a code from one of those sites? Thanks.
jentech said:
Anyone know how to unlock the Captivate once it's rooted? Or do I need to buy a code from one of those sites? Thanks.
Click to expand...
Click to collapse
Did'nt they pass some law or loose some class action suit, after 90 days in good standing or something like that AT&T has to give you the unlocked code... The only exception I think was the Iphone, something about thats apple's terms to unlock or not....
http://www.mobileburn.com/news.jsp?Id=9533
You're in the same boat as me. I bought one today knowing it was locked and might not have a code available for a few weeks from one of the "usual" places.
If you did like I did and bought it legit from an AT&T store, there's a chance you can call up AT&T tomorrow (what I'm trying) and get it unlocked all proper like. Otherwise, you may be in for a bit of a wait.
mk69 said:
Did'nt they pass some law or loose some class action suit, after 90 days in good standing or something like that AT&T has to give you the unlocked code... The only exception I think was the Iphone, something about thats apple's terms to unlock or not....
Click to expand...
Click to collapse
Problem is I bought it outright from Best Buy today to use on Rogers in Canada, so I don't have an ATT account. I thought the unlock would be relatively painless.
Croak said:
You're in the same boat as me. I bought one today knowing it was locked and might not have a code available for a few weeks from one of the "usual" places.
If you did like I did and bought it legit from an AT&T store, there's a chance you can call up AT&T tomorrow (what I'm trying) and get it unlocked all proper like. Otherwise, you may be in for a bit of a wait.
Click to expand...
Click to collapse
There's a guy in Burnaby who says it can unlock it using a cable, not a code. Going there tomorrow. Will let you know.
jentech said:
There's a guy in Burnaby who says it can unlock it using a cable, not a code. Going there tomorrow. Will let you know.
Click to expand...
Click to collapse
Please do.
Croak said:
Please do.
Click to expand...
Click to collapse
..and likewise let me know how you make out with AT&T.
Yeah me too. One reason I'm hesitating to buy it is that it's sim locked to AT&T. Since I also travel to other countries, I really need a totally unlocked phone. Please let us know how it turns out.
Phoned AT&T this morning and was told that the Captivate cannot be unlocked, at least not right now.
I called back (sometimes that helps) and chatted with another rep. and was told that AT&T has a 10 month exclusivity to the Samsung Captivate, and there would be no unlock until then.
10 months?? exclusive?? Get a clue AT&T, this thing is available on every major network, and unlocked on most.
If you don't have a post-paid AT&T account, you will get no help from AT&T for this unlock.
But most AT&T reps have no clue what it is. You have to explain to them. But only if you meet the qualification (post-paid, at least 90 days etc.).
can someone check this?
http://www.unlockallcellular.com/samsung-i897-captivate-unlock-code-p-59175.html
http://cellunlocker.net/blog/2010/06/29/how-to-unlock-samsung-captivate/
DarkVasyaK said:
can someone check this?
http://www.unlockallcellular.com/samsung-i897-captivate-unlock-code-p-59175.html
http://cellunlocker.net/blog/2010/06/29/how-to-unlock-samsung-captivate/
Click to expand...
Click to collapse
Yeah unlockallcellular is a legit site.
_Opiate_ said:
Yeah unlockallcellular is a legit site.
Click to expand...
Click to collapse
so, it works?
I'll find out shortly...I did an order with Unlockallcellular a few minutes ago.
Croak said:
I'll find out shortly...I did an order with Unlockallcellular a few minutes ago.
Click to expand...
Click to collapse
I've tried the second one and they came back with 'no code found', and refunded my money.
I also phoned AT&T with my brother's account info and they told me 'can't unlock the phone for 10 months due to it's an AT&T exclusive phone'.
I called AT&T as I have a Premier Account with International calling and always get a subsidy sim unlock, but they were unable to find the unlock code. It seems that these are not available yet. AT&T might be blocking them for a while since the phone is so new.
Tried www.cellunlocker.net/www.unlockcodesource.com and they could not find a code for my phone either. Just ordered from www.unlockallcellular.com. Lets see how that goes.
For some reason, my IMEI ends with /2 after the usual 15 numbers. Anyone know why?
same here, 16 digits/2
My order with unlockallcellular.com is showing as Generating Code... at the moment.
Not getting my hopes up at this point though.
Order is still pending, but they have updated their website, the Captivate is now listed as Not Available.
Bummer.
Current Provider Price Available Delivery Time
AT&T / Cingular - US $7.99 NO 6 to 24 Hrs
Keep us posted if you find anything. I'm waiting on my phone (I'm out of the country too). Hopefully they figure things out in the next week or so. Hope I don't just end up with an expensive new toy...
I am starting to think that this has something to do with our weird IMEI's that end with /02. Maybe some new sim lock feature that Samsung and AT&T have come up with to prevent unlocking. Does anyone know the Vibrant and Galaxy S IMEI formats? Do the have 15 digits and the /02?
Sent from my SAMSUNG-SGH-I897 using XDA App
I'm a first timer with jump on demand and was wondering what other people experience when trying to carrier unlock. I wasnt on JOD when I got the note 4 and within a few days I had it carrier unlocked using a unlock service and didn't have any issues.
Does anyone think I will have any issues this time around now that I'm on JOD? Some people are saying that since the note comes with the unlocking app, that even if paying for a unlock code, that the app will not even let me use the paid for code. I need to return my N5 before time runs out if I'm gonna have trouble.
Thanks in advance and I truly appreciate everyone's info that could help me get carrier unlock without troubles.
Can't believe that nobody has had any experience with trying to carrier unlock when on t-mobile jump on demand. I know there is another thread that talks about unlock, but nothing in reference to jump on demand.
I'm trying to find out if purchasing a code would work or not. I'm running out of time to be able to return my N5.
Thanks again!
I don't know the answer, but you get the same phone regardless of JOD or not... so I'm thinking, if it can be unlocked, it can be unlocked on JOD too...
Just my $.02
I can't see how TMO could block you from SIM unlocking the phone if you pay for it through a service online.
T-Mobile has a policy where they will give you an unlock code if the phone is on the network for a specific amount of time. I think it's either 90 or 120 days on the T-Mobile network. I contacted them via chat for my Note4 and they gave me the unlock code for free.
iScott78 said:
I can't see how TMO could block you from SIM unlocking the phone if you pay for it through a service online.
Click to expand...
Click to collapse
I have checked with several unlocking services and they all are saying they can't unlock the N5 because of T-Mobile. Here is what the last service reply to me. See below....
Hi Chrisp,
Unfortunately we cannot help you.
T-Mobile has modified the firmware phone in such a way that it only can be unlocked trough their mobile application.
Please do not place an order on our website because even if we manage to make the phone ask for the SIM NETWORK UNLOCK PIN most likely it wouldn't work.
Let us know if we can assist you further.
its irritating if you pay full price and show them its paid for, they make you wait 40 days.
seattleboi1982 said:
its irritating if you pay full price and show them its paid for, they make you wait 40 days.
Click to expand...
Click to collapse
I here ya and agree. At least they will unlock it after 40 days no matter if it's paid in full or not.
Anyone having trouble with Sim unlock from T-Mobile? This many help http://forum.xda-developers.com/tmobile-galaxy-s6-edge/general/sim-unlock-t3186826/post62512066
I'd like to get the T-Mobile variant so I can root and install a custom recovery (curse AT&T). I'm just curious if anybody has done this yet without any drawbacks before I pull the trigger (good LTE speeds?).
kareeem said:
I'd like to get the T-Mobile variant so I can root and install a custom recovery (curse AT&T). I'm just curious if anybody has done this yet without any drawbacks before I pull the trigger (good LTE speeds?).
Click to expand...
Click to collapse
Yes, there are many Note5 owners using at&t who purchased from T-Mobile (model SM-N920T), got it unlocked and using on at&t without issue. getting it unlocked is the painful part; T-Mobile uses an app embedded in its ROM to SIM unlock their phones. 3rd-party unlocking sites won't work. T-Mobile unlock prerequisites (summarized from website and my conversations with customer reps): (a) paid full price for phone, (b) phone is used on T-Mobile w/post paid account for 30-40 days or (c) open a prepaid account, deposit $100, use phone on T-Mobile for at least 3-days (so it shows up in their system). some of us have been lucky enough to get the SM-N920T SIM unlocked without meeting criteria (b) or (c). a coworker purchased the T-Mo Note5 and used a post-paid account for 1 week, called in to cancel service and the rep got his device permanently unlocked. search this forum for more details. i requested and received a temporary unlock approval within 48 hours of getting the phone, but for some reason it wouldn't work. 4 days later i called in to complain, got connected to a tech rep who couldn't get it to work and finally got a manager to authorize a permanent unlock (vs. the approved temporary unlock granted). Good luck!
cortez.i said:
Yes, there are many Note5 owners using at&t who purchased from T-Mobile (model SM-N920T), got it unlocked and using on at&t without issue. getting it unlocked is the painful part; T-Mobile uses an app embedded in its ROM to SIM unlock their phones. 3rd-party unlocking sites won't work. T-Mobile unlock prerequisites (summarized from website and my conversations with customer reps): (a) paid full price for phone, (b) phone is used on T-Mobile w/post paid account for 30-40 days or (c) open a prepaid account, deposit $100, use phone on T-Mobile for at least 3-days (so it shows up in their system). some of us have been lucky enough to get the SM-N920T SIM unlocked without meeting criteria (b) or (c). a coworker purchased the T-Mo Note5 and used a post-paid account for 1 week, called in to cancel service and the rep got his device permanently unlocked. search this forum for more details. i requested and received a temporary unlock approval within 48 hours of getting the phone, but for some reason it wouldn't work. 4 days later i called in to complain, got connected to a tech rep who couldn't get it to work and finally got a manager to authorize a permanent unlock (vs. the approved temporary unlock granted). Good luck!
Click to expand...
Click to collapse
Oh wow, thank you for that informative response. I had no idea third party sites wouldn't work. I just came back from purchasing my T-Mobile Note 5. I purchased it from Craigslist and the seller showed me their Costco receipt. I have a friend who works for T-Mobile, but I doubt he'll be able to assist since he works in the actual store (sales rep). Do you think I have a chance at getting b and c bypassed? Not sure what kind of excuse to use.
Thanks again for your input.
Edit: I'm guessing you got the T-Mobile variant for the same reasons I did?
kareeem said:
Oh wow, thank you for that informative response. I had no idea third party sites wouldn't work. I just came back from purchasing my T-Mobile Note 5. I purchased it from Craigslist and the seller showed me their Costco receipt. I have a friend who works for T-Mobile, but I doubt he'll be able to assist since he works in the actual store (sales rep). Do you think I have a chance at getting b and c bypassed? Not sure what kind of excuse to use.
Thanks again for your input.
Click to expand...
Click to collapse
Yes, i always get the T-Mobile version for use on at&t so i can root and enjoy!
did the seller pay full price for the phone? personally, i'd ask the seller for a receipt. best way to find out if it can be unlocked is to call t-mobile and tell them you'd like to unlock for overseas use. the fact that you don't have service may help get it unlocked. they should ask for the IMEI (to confirm it's T-Mobile and that the phone is not blacklisted) and then submit an unlock request. if you're lucky, maybe they can unlock over the phone. good luck!
cortez.i said:
Yes, i always get the T-Mobile version for use on at&t so i can root and enjoy!
did the seller pay full price for the phone? personally, i'd ask the seller for a receipt. best way to find out if it can be unlocked is to call t-mobile and tell them you'd like to unlock for overseas use. the fact that you don't have service may help get it unlocked. they should ask for the IMEI (to confirm it's T-Mobile and that the phone is not blacklisted) and then submit an unlock request. if you're lucky, maybe they can unlock over the phone. good luck!
Click to expand...
Click to collapse
Haha, I don't blame you.
Well, it looks like they used the Jump! service. They gave me the service agreement sheet (I took a picture of it) where it displays the IMEI, plan, store location, etc. Should I refrain from mentioning I'm an AT&T customer? I don't think I'll be able to say I need it for international use because I don't have a T-Mobile account for them to look up.
kareeem said:
Haha, I don't blame you.
Well, it looks like they used the Jump! service. They gave me the service agreement sheet (I took a picture of it) where it displays the IMEI, plan, store location, etc. Should I refrain from mentioning I'm an AT&T customer? I don't think I'll be able to say I need it for international use because I don't have a T-Mobile account for them to look up.
Click to expand...
Click to collapse
i'd open the "Device Unlock" app and if you're presented with 2 unlock buttons - one for Permanent and one for Temporary - then the phone is SIM Locked. if you open the app and a message says the device has been permanently unlocked, you're good to go. pop in the at&t SIM and you should get connected to at&t service.
if it's SIM Locked, when calling T-Mobile, i wouldn't say anything about at&t, maybe mention it was a gift. before calling T-Mobile, however, if the phone is a Jump! purchase then you/seller needs to confirm the phone has been paid for in full, e.g., there's no outstanding balance due. if there's an outstanding balance, you might not be able to get it unlocked. i'd ask the seller if the phone has been paid off.
I tried that, but it said "Unlock Failed" (for obvious reasons I guess).
I spoke to a T-Mobile rep and he said they would need the original owner's account information to verify everything, which I obviously don't have. I asked if a manager can override that and he said no. I searched Cell Unlocker and they gave me a quote surprisingly (http://www.cellunlocker.net/order-code-step-2.php). It's at $49.99, which isn't cheap, but I think it's my best option. If they're advertising it, then it should work, no?
Edit: added an attachment.
kareeem said:
I tried that, but it said "Unlock Failed" (for obvious reasons I guess).
I spoke to a T-Mobile rep and he said they would need the original owner's account information to verify everything, which I obviously don't have. I asked if a manager can override that and he said no. I searched Cell Unlocker and they gave me a quote surprisingly (http://www.cellunlocker.net/order-code-step-2.php). It's at $49.99, which isn't cheap, but I think it's my best option. If they're advertising it, then it should work, no?
Edit: added an attachment.
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i tried them as well and got a refund. don't think it will work. did you see this message on the website: WARNING: Your device must prompt for a network unlock pin after restarting with a non-accepted sim card. If your device does not prompt then you do not require our services. If your device has a Device Unlocking App installed (T-Mobile/Metro PCS) please.
i think your only option is to contact the seller and let him know the circumstances (you want to unlock for T-Mobile) and ask him to help you out. Good luck, bro...