Hello guys, I have one raphael, and it started a very stupid issue, and this makes me crazy because in the principals times I need to use it, happens that the Panel wich have the answer button, the end button, the house and the back-arrow buttons also, and in the midle have the circular button, wich there are 4 mini arrows, (left,right,up,down), always I press the house and the answer buttons, it is working as left arrow, and the <- with the end button working as right arrow.
I always percepted it, but now it is happening all times, all times I need to press the answe button to go the phone it keeps working as the arrow, surfing on the tf3d.
I need the original configurations of the buttons, I cant persist with it, What should I do?
im pretty sure that bottom area gets messed up over time.
mine now only works with each area whenever it wants.
sometimes all work great.sometimes 3 do sometimes none.
my buddy had a fuze for about a week when the whole bottom panel stopped working for good
usually for me a soft reset helps
I made so much soft resets!
It doesnt work, do you think a hard reset?
What a hell could I do now?
oh my god
could anybody be helpful with me?
I'm needing this help
my fuze is stopping working as phone
that is not descriptive. what doesnt work
the panel
the four butttons on the panel
(house,back,call/answer, end)
It has started messing a long time, and now messed forever, I can make a soft reset than it keeps asking crazily these buttons, everytime as arrow left or arrow right
I need to configure the house as house
the phone(answer/call) as phone
the end call as end call!
basmareck, are you running a custom ROM?
I am running the official raphael's ROM, downloaded on the official website of HTC.
The error is in the panel, at the four buttons, the send/answer button is working as left arrow all the time.
It is messed up!
damnit!
no helps for me, its making me mad
its faulty. youve had it under a year right? get it fixed
Have you tried a hard reset or reflashing the stock rom? What about cleaning the panel? I believe there are only two buttons under that panel, one on the left and one on the right, and the function is dictated by the capacitative nature of it, so maybe it's dirty? I'd say if a hard reset or reflash doesn't fix it, try to seek a warranty exchange.
Also, are you using any programs that make the scroll whell work as something else like SensorScorll? That has a setting to enable touch so you wouldn't need to push down to use the arrows, maybe that got switched somehow to be persistant with everything? I'd give that a check too.
Related
When I wake the polaris up, it seems that the left button (the one in the wheel) is permanently pressed until I press another button. I have to do this in order to unlock the device, as the button is pressed I only get the message "Press cancel and then unlock".
This happens every time I wake up the device and sometimes when I am using it in other situations. It is almost unusable in this state.
I suppose it is a hardware problem. Any ideas for a way to fix it? I wouldn't like to send it to service, but I am fearing this is the only chance I have now. Any help would be appreciated. I have already switched it off, and also removed the battery for a while, but I have the same problem when I turn it on again.
This has happened to me for the first time yesterday. The device has not fallen to the ground any time since I have it (since February). I only carry it in my pocket.
Thanks for your help.
ah, I forgot to tell you. When the button stops being pressed (because I have pulsed another one) it doesn't work anymore. If a press it, no effect, the cursor doesn't move to the left...
I have read in another forum that someone who had a similar problem with the wheel managed to solve it by doing a hard reset and by restoring a backup done before the problem. He stated that using the option "erasing memory" didn't work and that he had to do the hard reset by doing "gps button + ie button + soft reset".
Here is the funny thing. I cannot do that kind of hardreset. Why? Because as the left button seems always pressed the confirmation screen in which you must press the send button to perform the hard reset, never appears. I guess it is due to the cruise which detects that the combination of buttons is no good or because the confirmation screen is shown but as the left button is pressed, you do not have enough time to press the send button (I don't even see the screen).
Is there anyway to perform the hard reset in another way? Thanks for your help...
Well, my cruise works fine now. What have I done? Nothing. Maybe it was a hardware problem in the contact of the button (some dirt or whatever) and now it is working. I don't know, although it wouldn't surprise me if it were software (I had a similar problem with the vibrator in a Mio A701, two days broken, got to work after that and never again failed). I just used the bluetooth and received a couple of calls.
Now I can hardreset. As the button is no longer permanently pressed, the combination of buttons works. Although I haven't pressed "send" to actually do it, since it seems fine.
More here if it fails again, but as I told you I read similar problems in the wheel in another forum...
Hello all... got kind of a big problem that i at the moment don't have an answer to,..
inastalled advanced configuration tool 3.2 on HTC Polaris, the first crash i had was when I enabled animation for menus... (the start menu turned black and the polaris froze), but when i managed to start the advanced configuration tool i unchecked it and it was ok,...
the MAJOR PROBLEM accured when I set the touch screen sensitivity, because the touch part of the screen is inresponsive,.. meaning it does not work at all,.. tryed very hart pressing but it doesn't do it.. the problem is because i can't reach eg start menu or the lower 2 shortcuts with hard button cursor (the wheel)... gestures work however, so i can call the touch flo cube but am not able to select anything, and sam thing goes for enetering pin,.. so i'm not able to make phone calls at the moment.. did few hard resets, and uninstalled the adv. conf. tool but nothing helped... can anyone tel me where (and how to get there) can i adjust this back to normal, i wanted to do this in the advanced configuration tool 3.2 but the problem is you cant make any changes since the screen doesn't work,.. same with reinstalling the program, i can select to install it on a card but canot "click" on next since the screen doesn't do it and the hard keys "can't go there"
so really really someone help me please...
thnx
Are you sure you hard reset and this problem went away or did you mean soft reset?
Maybe aligning the screen will help reset the pressure? Click the button in the middle of the wheel and the GPS button at the same time, the Windows align screen pops up. See if that helps.
I find it very hard to believe that you hard reset and the touch screen sensitivity is still not there. That can't be right.
Hi,
thanx for the reply,... another problem that accoured afterwards was that my friend held the end button (wich locks the keys, screen) and the phone was additionally locked... and literally nothing (again NOTHING ) helped, spent 5 hours trying to save the situation,.. i did soft reset (so your assumption was right) but when later tryed hard reset it probably wasn't done since the instructions say you do it with holding gps and iExplorer buttons while soft reseting it... this resulted in getting the "hard reset screen" wich says to confirm hard reset with hitting the send button, wich unfortunatelly i wasnt able to find in hard keys, and nothing else but this warning text was on the screen as well.. so in the end it probably ended upo wit soft resetting it, anyways it didn't help,... i decided to reinstall the rom i downloaded on htc official site,... it went thru ok and the phone is , though out of the box at least functional,... but in the end, i must admit that am a little surprised this happened with this tool pack (i actually avoided altering the registers just in order to avoid this kid of situations since i don't really know much about these things)... was expecting it to work (in my case) a bit better, more stable. All i wanted really was to get a bit louder speaker volume when ringing and ability to alter the HTC home toolbar, since i find the weather screen totaly irreliable and never really use it, so i thought I would have sth there that i might really have some use of..
well nevertheless.. the phone is working, that's all that matters at the mom so i can again start finishing my phd wich i am defending in a week
PS. the fact that you can not do practically anything without the touch screen just sucks big time, if i compare it to the mouse on pc,... i saved the situation many times with the keybord .. in 1 word strange
take care
My Mobile
Perhaps you should have tryied out the "My Mobile" aplication that allows you to use your mobile from a PC.
It shows a windows with the mobile screen and you can touch it and use the mobile like if you was touching the REAL mobile...
Late for that solucion, perhaps another with that problem can solve it this way...
Chears
@gastonfama: am not sure this would help, since a friend that has htc diamond has this tool pack on and it work k ok on his phone,.. that's why i predicted that it is going to be stable enough on mnie as well,.. so in my thinking, if the 2 htc that are rather alike had such different "reaction", than an emulation would be even less comparable to mine, thanks though
Had the same problem with Schaps_AdvancedConfig and wrong HKEY_LOCAL_MACHINE\Drivers\TouchPanel\PressureThreshold setting.
XML I used had "200" as advised value (system default is 2908!),
after changing you could hit it with a hammer and nothing.
Managed to set is back to recommended value 9000 using MyMobiler app and all problems gone.
See also HKEY_LOCAL_MACHINE\Drivers\TouchPanel\PressureThreshold
sys default is 18866, I use now 19866 and I'm happy
Check tips&tricks thread
I got the same problem, I wanna to install "My Mobiler" but due to the screen is locked, I can't continue the installation, any help ?
well as far as I see here (forgot how i installed it after previous post) you have an exe here :
http://www.mymobiler.com/downsafe.aspx
so you will install it from the pc anyways, but how will you make the confirm on where to install it (mybe if you put storage card out and there will be only 1 memory option, but you will still have to confirm installation i guess).. i wasnt able to confirm without the screen on polaris,.. maybo on some other phone
double post...mistake
I had that same screen not working problem after tweaking the phone with advanced config 3.3, 3.2, 3.1, only hardware buttons work.
Problem can only be solved by Hard Reset. Version 2.2 I think is the only one that works (not thoroughly tested though)
Anyone have problems with the 4 hard keys on the front of the phone and the scroll wheel? Talking about the att fuze here. Randomly when using the text program it will scroll in and out without stopping. Only way to make it stop is to press the power button to turn the screen off then again to turn the screen back on. Also, when i press the bottom left key to bring up the dialer sometimes it will not and just do nothing. Just as in a phone call i press the bottom right hard key to hang up the call and sometimes it will not respond what so ever.
I know the keys work because when i press them they light up showing i pressed them but they have no effect. This happens about 50% of the time and not at all rom related. I have tried over 8 different roms including those with tf3d2 and wm6.5 and all have the same problem. I have even tried flashing to the stock att rom and even on that rom i am still having this problem. I have never dropped my phone or any physical damage. Any ideas? I have already called warranty exchange and have another fuze on its way to me. I am convinced it has to be hardware related some how since no rom will work 100% for me with these keys. I have had my phone since january and out of the blue this all started about 3 weeks ago.
Bump Bump Bump
I dont have that problem, but sometimes my keys dont work and I have to turn off the screen and turn it back on
sometimes I even have to soft-reset my phone
this is partially because the Left and Right directional button is roughly between the Home/pick up and Back/hang up keys respectively. you have to press more towards the corner otherwise it will register as a left or right press.
another situation is when it is running a bunch of processes in the background it forgets what keys are what and you just have to turn it off and turn it back on (the display) and it should work again. that or open a random program and exit out back into tf3d
goodluck
Actually, I have exactly the problem that you're reporting where the zoom in happens circurlarly, without any ceasing. It's driving me batty.
After a soft-reset, the right button on the scroll wheel is simply not responding at all. I can still press left, up, down, and turn it both ways and it responds normally - but the right button is doing nothing.
I've tried many soft-resets, and I don't see how on earth a hard reset could help this at all, unless it really is some random registry entry that somehow got messed up.
I thought I'd ask here in case anyone knows of some obscure registry issue that could have caused this somehow. Otherwise, I guess I just have to accept the fact that I'll never again be able to use the right scroll wheel button.
Any suggestions or experiences with this? Or, if not, can anyone just tell me where to find this in the registry so I can check it myself?
Thanks, in advance.
I have the very same problem, right button not responds even if i boot android with haret.
Please help!
Should i take apart and clean, or what else?
Thanks!
I have the similar problem, d-pad left button almost dosent work.
I mast push it very hard to make it work.
I think it's a hardware problem.
any idea to fix this problem without changing another d-pad?
Hi,
I have the same problem, too. The right button from d-pad doesn't work. Since the button stopped working, I've tried more than one or two different ROMs. The result is the same.So all that means the problem isnt in the software. I think its hardware malfunction. I use this phone more than 3 years. May be its more than enough yo use it. I think your phones need nothing but repair
One of my phones is an HTC Surround that i don't use that often but still want it to work. To the issue though, each time the phone is turned on (not powered on, just woken) the screen refuses to work on the right side. In order to get past the lock screen you have to swipe up on the left side. After that the right screen becomes 'active' only after you swipe the left screen again. The home button and the search button on the phone only work after sliding the left side of the screen down and hitting the back button, once that task is accomplished the entire phone works perfectly and no more issues develop. This has been driving me crazy trying to figure out why its doing this. I reset the phone twice, both through the reset in the settings and doing a hard reset. When neither of those attempts worked i put it in bootloader and flashed this release (http://www.filefactory.com/file/b48...S_1.03.502.07_5.51.09.06_22.30.50_RELEASE.exe) to it and it still continues with this wierd touch screen issue.
I could probably just throw the phone away and not care but i'd prefer to fix it and sell it. Plus its driving me insane trying to figure out the issue.
(apologies for the wall of text http://incredibly.ytmnd.com/)