Hi,
My Xperia X1 is going in for warranty repairs and I'm just wondering if this would void my warranty since it can be labelled as 'physical abuse'.
I've never really had any phone repaired under warranty before so I'm unsure as to what is acceptable and what is not.
Thanks in advance..
Ouch, your X1 made a bad drop..
Sadly, you won't get that fixed under warranty.
Clearly a case of damage due to "abuse", gravity-damage isn't covered by the warranty.
It would be cheaper to buy an housing and repair it yourself.
SE's repair costs are quite high.
(since any other defect isn't covered by the warranty anyways..)
Regards,
EqX
the-equinoxe said:
Ouch, your X1 made a bad drop..
Sadly, you won't get that fixed under warranty.
Clearly a case of damage due to "abuse", gravity-damage isn't covered by the warranty.
It would be cheaper to buy an housing and repair it yourself.
SE's repair costs are quite high.
(since any other defect isn't covered by the warranty anyways..)
Regards,
EqX
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Hi EqX,
Thanks for the reply.
Just to clarify, I'm not trying to get the case repaired under warranty. I have another H/W issue with the phone (unrelated to the drop) and was just wondering if they would reject repairs for my other problem based on seeing the damage on the case.
Thanks!
kunz said:
Hi EqX,
Thanks for the reply.
Just to clarify, I'm not trying to get the case repaired under warranty. I have another H/W issue with the phone (unrelated to the drop) and was just wondering if they would reject repairs for my other problem based on seeing the damage on the case.
Thanks!
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Sorry, misinterpreted your initial post.
There is a big possibility they will charge you for the repairs because they can said that the drop damaged your hardware, even if it's completely unrelated according to you..
ouch! what the hell did you do?
Related
Hello,
Most of the threads here are about replacement screen in US. I live in Switzerland and have suffered the broken screen from less than 1 feet off the ground :crying:
Can anyone advise me on where I could possibly get my screen replaced? Or should I just buy a screen off the bay and do it myself? Or is the screen + frame option better for DIY repair?
Thank you for your time and help.
Cheers
karthiks said:
Hello,
Most of the threads here are about replacement screen in US. I live in Switzerland and have suffered the broken screen from less than 1 feet off the ground :crying:
Can anyone advise me on where I could possibly get my screen replaced? Or should I just buy a screen off the bay and do it myself? Or is the screen + frame option better for DIY repair?
Thank you for your time and help.
Cheers
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I suppose if you want to keep warranty in tact, you'd send it to LG to replace, or one of their service centres. Probably worth contacting them and asking for advice initially.
rootSU said:
I suppose if you want to keep warranty in tact, you'd send it to LG to replace, or one of their service centres. Probably worth contacting them and asking for advice initially.
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That was my thought initially. Unfortunately, Switzerland doesn't have LG service for Nexus 5.
karthiks said:
That was my thought initially. Unfortunately, Switzerland doesn't have LG service for Nexus 5.
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I would still contact them for advice initially. You must have warranty, so therefore they must be able to advice how to replace the screen without voiding it, surely?
rootSU said:
I would still contact them for advice initially. You must have warranty, so therefore they must be able to advice how to replace the screen without voiding it, surely?
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I have written them an email now. Thank you.
If anyone has any personal experience, please feel free to reply
Does sony repair front screens cracks? My back camera is not working either for some reason.... the crack is only on the front, back looks normal.
I have the Dual Sim version.. and live in the US.
How much does sony charge? I can't find any local shops that fix the z3 here.
Thanks.
How
Probably be anywhere between $150-250.
My G2 screen replacement was ~$240 at GopherMods when it was 3 months old in Dec 2013. Fixed for free as they messed up 3 times. You are better getting it fixed by Sony itself instead of some of these third party shops where they learn their job on your phone.
If you can do it yourself probably be around $100-150 for the LCD/digitizer assembly. If you want to replace just the glass/digitizer it would be a chore but be even less, not even Sony would do this as it's too much work.
At least $200 if you send it to Sony for repair, but it would cost much less if you want to repair it yourself.
m$m said:
At least $200 if you send it to Sony for repair, but it would cost much less if you want to repair it yourself.
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You think they will guarantee it to be waterproof still if I send it in? Still IP68 certified?
lin013190 said:
You think they will guarantee it to be waterproof still if I send it in? Still IP68 certified?
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The phone I got back from warranty is waterproof. (I sent it in because it wasn't waterproof, touchscreen stopped working after taking pictures underwater)
lin013190 said:
You think they will guarantee it to be waterproof still if I send it in? Still IP68 certified?
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They should, or they would be at fault and liable to replace it again, unless they detected chlorine or salt residues. So basically if it fails in "fresh water" with flaps closed its not your fault.
amandalopolo said:
can you replace it by yourself?
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nah i sent it in. i want it to be waterproof when it comes back.
Hi all,
Just got my N5 screen repaired, 1 week later LCD is broken. But the outer glass/screen is 100% intact...
Have i been ripped off or have i ****ed up again? (Didn't drop it or anything)
Have pictures, but can't figure out how to post them...
http://imgur.com/BqoeWBg,w6eFnVZ,kDjIlcD#2
Is it even possible for only the LCD to break while the screen is 100% intact and undamaged??
Bump. Need pro advice here..
HELP
Bumpedibumedibump
Refund
From who? Repair man or phone dealer?? Waranty is gone and repair man says it's my own fault...
CPH_game_master said:
From who? Repair man or phone dealer?? Waranty is gone and repair man says it's my own fault...
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That looks like an actual hardware fault rather than physical damage, I would go back to the repair main again, if you were in the UK then you could go to town on him with the sales of good act.
Has anyone had experience using Sony's repair service? IT appears my battery has swollen and popped the back cover off I am considering sending it in to Sony to have it repaired and am wondering if anyone has an idea of what the cost is in US $$$. If it's too expensive I'll likely do it myself buut am worried losing the waterproofiness.
BladeRunner said:
Has anyone had experience using Sony's repair service? IT appears my battery has swollen and popped the back cover off I am considering sending it in to Sony to have it repaired and am wondering if anyone has an idea of what the cost is in US $$$. If it's too expensive I'll likely do it myself buut am worried losing the waterproofiness.
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Don't you have warranty on the device? A damaged battery without an opened case is definitively not your fault..
Jkay7 said:
Don't you have warranty on the device? A damaged battery without an opened case is definitively not your fault..
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No, it's out of warranty
Sir, your battery has bulged. This is a very dangerous signal. You need to replace your old battery in time and replace it with a new battery. This is a tutorial for replacing sony xperia z3 battery, you can learn to repair your sony xperia z3! Video link: https://www.youtube.com/watch?v=gYDXuK_Hy3I
Hey guys,
just noticed that my screen is damaged. Bought the device the 23th May. Can someone relate to?
They say they can't replace the device because I'm contacting after the replacmente period.
Well, I just noticed because I was replacing screen protector. Bullsh*
Unfortunate, but if you didn't notice it for 4 weeks I can't see there's a lot you can do.
B3311 said:
Unfortunate, but if you didn't notice it for 4 weeks I can't see there's a lot you can do.
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Now I will send it for repair
looks like to me this is not the screen maybe but the a thin polymer bezel that holds the screen in the frame?
cheers
If you didn't notice something like that in 4 weeks then it must've not been there when the phone came so it's probably your fault. They tend to want to replace the screen in cases like this and ask for a ton of $$$, so imo you should keep it like that if they say that.
refedit said:
Hey guys,
just noticed that my screen is damaged. Bought the device the 23th May. Can someone relate to?
They say they can't replace the device because I'm contacting after the replacmente period.
Well, I just noticed because I was replacing screen protector. Bullsh*
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That doesn't look like the screen in the picture. It looks like the housing that is chipped. If I'm seeing it correctly that would be hard for you to do yourself. It should be covered under warranty in my opinion.
insomnia77 said:
That doesn't look like the screen in the picture. It looks like the housing that is chipped. If I'm seeing it correctly that would be hard for you to do yourself. It should be covered under warranty in my opinion.
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Yes you're right. I didn't explain myself correctly. I already chatted with them and explained. Monday or Tuesday they'll pick up the phone.
From now on, I'll check carefully every smartphone.
Buy the screen protection plan and then get it replaced or go through squaretrade, in the US OnePlus screen replacement is like 165.00, but for a little chip I don't think it's worth it.
Bradl79 said:
Buy the screen protection plan and then get it replaced or go through squaretrade, in the US OnePlus screen replacement is like 165.00, but for a little chip I don't think it's worth it.
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I bought the screen protection plan. But as insomnia77 said and I agree, it's not the screen that's damaged. It's the housing. Must be production problem.
Not trying to be funny buy you DID remove the original screen protector that's pre-applied? Only asking cos that looks like bubbles under a protector?
Never mind, just noticed the chip. That's bad, did you give it a healthy drop?
djsubterrain said:
Not trying to be funny buy you DID remove the original screen protector that's pre-applied? Only asking cos that looks like bubbles under a protector?
Never mind, just noticed the chip. That's bad, did you give it a healthy drop?
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Lol. No I didn't drop the phone once so far.
And yes, I was applying a new screen protector, after using tempered glass but didn't like it because of the bad accuracy of FP. Luckely I replaced the screen protector so I could notice the damage.
refedit said:
Yes you're right. I didn't explain myself correctly. I already chatted with them and explained. Monday or Tuesday they'll pick up the phone.
From now on, I'll check carefully every smartphone.
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Oh that's good. Hopefully they replace it promptly. Keep us in the loop.
UPDATE
So that's what I got as answer from Oneplus:
"Thank you for contacting OnePlus Customer Support.
We apologies any inconvenience caused due to this. We understand your concern regarding the delay in repair for your device and this is the far opposite of what we want our customers to experience. Please note that we can do replacements only if the device is within 15 days return/replacement period and damages upon arrival has to be reported within 72 hours. Upon checking with your repair request we have found that it is pending for the spare parts to be arrived. Once the service center has received the spare parts then the device will be repaired and released as soon as possible.
Thank you for your understanding!
Please let us know if you have any other concerns.
Thanks & Best Regards,
James Wilson
OnePlus Customer Support"
I think this is a "cheap" after sales service.
refedit said:
So that's what I got as answer from Oneplus:
"Thank you for contacting OnePlus Customer Support.
We apologies any inconvenience caused due to this. We understand your concern regarding the delay in repair for your device and this is the far opposite of what we want our customers to experience. Please note that we can do replacements only if the device is within 15 days return/replacement period and damages upon arrival has to be reported within 72 hours. Upon checking with your repair request we have found that it is pending for the spare parts to be arrived. Once the service center has received the spare parts then the device will be repaired and released as soon as possible.
Thank you for your understanding!
Please let us know if you have any other concerns.
Thanks & Best Regards,
James Wilson
OnePlus Customer Support"
I think this is a "cheap" after sales service.
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If it takes too long ask for help on the official OnePlus forums. I've seen them escalate cases. If they don't have the part I would insist on a new replacement.
insomnia77 said:
If it takes too long ask for help on the official OnePlus forums. I've seen them escalate cases. If they don't have the part I would insist on a new replacement.
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Thank you. Will follow your advice! :highfive: