Has anyone had experience using Sony's repair service? IT appears my battery has swollen and popped the back cover off I am considering sending it in to Sony to have it repaired and am wondering if anyone has an idea of what the cost is in US $$$. If it's too expensive I'll likely do it myself buut am worried losing the waterproofiness.
BladeRunner said:
Has anyone had experience using Sony's repair service? IT appears my battery has swollen and popped the back cover off I am considering sending it in to Sony to have it repaired and am wondering if anyone has an idea of what the cost is in US $$$. If it's too expensive I'll likely do it myself buut am worried losing the waterproofiness.
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Don't you have warranty on the device? A damaged battery without an opened case is definitively not your fault..
Jkay7 said:
Don't you have warranty on the device? A damaged battery without an opened case is definitively not your fault..
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No, it's out of warranty
Sir, your battery has bulged. This is a very dangerous signal. You need to replace your old battery in time and replace it with a new battery. This is a tutorial for replacing sony xperia z3 battery, you can learn to repair your sony xperia z3! Video link: https://www.youtube.com/watch?v=gYDXuK_Hy3I
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Hi,
My Xperia X1 is going in for warranty repairs and I'm just wondering if this would void my warranty since it can be labelled as 'physical abuse'.
I've never really had any phone repaired under warranty before so I'm unsure as to what is acceptable and what is not.
Thanks in advance..
Ouch, your X1 made a bad drop..
Sadly, you won't get that fixed under warranty.
Clearly a case of damage due to "abuse", gravity-damage isn't covered by the warranty.
It would be cheaper to buy an housing and repair it yourself.
SE's repair costs are quite high.
(since any other defect isn't covered by the warranty anyways..)
Regards,
EqX
the-equinoxe said:
Ouch, your X1 made a bad drop..
Sadly, you won't get that fixed under warranty.
Clearly a case of damage due to "abuse", gravity-damage isn't covered by the warranty.
It would be cheaper to buy an housing and repair it yourself.
SE's repair costs are quite high.
(since any other defect isn't covered by the warranty anyways..)
Regards,
EqX
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Hi EqX,
Thanks for the reply.
Just to clarify, I'm not trying to get the case repaired under warranty. I have another H/W issue with the phone (unrelated to the drop) and was just wondering if they would reject repairs for my other problem based on seeing the damage on the case.
Thanks!
kunz said:
Hi EqX,
Thanks for the reply.
Just to clarify, I'm not trying to get the case repaired under warranty. I have another H/W issue with the phone (unrelated to the drop) and was just wondering if they would reject repairs for my other problem based on seeing the damage on the case.
Thanks!
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Sorry, misinterpreted your initial post.
There is a big possibility they will charge you for the repairs because they can said that the drop damaged your hardware, even if it's completely unrelated according to you..
ouch! what the hell did you do?
Does sony repair front screens cracks? My back camera is not working either for some reason.... the crack is only on the front, back looks normal.
I have the Dual Sim version.. and live in the US.
How much does sony charge? I can't find any local shops that fix the z3 here.
Thanks.
How
Probably be anywhere between $150-250.
My G2 screen replacement was ~$240 at GopherMods when it was 3 months old in Dec 2013. Fixed for free as they messed up 3 times. You are better getting it fixed by Sony itself instead of some of these third party shops where they learn their job on your phone.
If you can do it yourself probably be around $100-150 for the LCD/digitizer assembly. If you want to replace just the glass/digitizer it would be a chore but be even less, not even Sony would do this as it's too much work.
At least $200 if you send it to Sony for repair, but it would cost much less if you want to repair it yourself.
m$m said:
At least $200 if you send it to Sony for repair, but it would cost much less if you want to repair it yourself.
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You think they will guarantee it to be waterproof still if I send it in? Still IP68 certified?
lin013190 said:
You think they will guarantee it to be waterproof still if I send it in? Still IP68 certified?
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The phone I got back from warranty is waterproof. (I sent it in because it wasn't waterproof, touchscreen stopped working after taking pictures underwater)
lin013190 said:
You think they will guarantee it to be waterproof still if I send it in? Still IP68 certified?
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They should, or they would be at fault and liable to replace it again, unless they detected chlorine or salt residues. So basically if it fails in "fresh water" with flaps closed its not your fault.
amandalopolo said:
can you replace it by yourself?
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nah i sent it in. i want it to be waterproof when it comes back.
The back glass of my Z3 is cracked, and Sony refused to fix it for me under warranty !
Where can I find original replacement parts online ?
Which one should I bay ?
http://www.ebay.com/itm/Original-So...zer_Ersatzteile_Werkzeuge&hash=item27f666542e
http://www.ebay.com/itm/OEM-Origina...Domain_0&var=660326448599&hash=item5b07876627
My phone is D6633, would other versions part fit ?
HussainJH said:
Which one should I bay ?
http://www.ebay.com/itm/Original-So...zer_Ersatzteile_Werkzeuge&hash=item27f666542e
http://www.ebay.com/itm/OEM-Origina...Domain_0&var=660326448599&hash=item5b07876627
My phone is D6633, would other versions part fit ?
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All versions have same physical dimensions so u dnt have to worry about them not fitting.. U can buy any version..of z3 back plate..
Thanks unmaskedfalesh for replying
Will I lose my warranty if I replace it my self or let some replace it for me ?
And the water resistance, will it be gone ?
I also found items that come with NFC chip which is more expensive, If my NFC is working now with the broken glass will I lose it with the replace of the broken glass with new one that doesn't come with NFC chip?
Since they refused to fix it under warranty, at this point I would assume it is void (physical damage) so it does not matter where you get it done.
HussainJH said:
Thanks unmaskedfalesh for replying
Will I lose my warranty if I replace it my self or let some replace it for me ?
And the water resistance, will it be gone ?
I also found items that come with NFC chip which is more expensive, If my NFC is working now with the broken glass will I lose it with the replace of the broken glass with new one that doesn't come with NFC chip?
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As far as i know the nfc chip is glued to the back plate so u can easily..take it out and stick to ur new back plate...
Yes warranty is void..and also as another member quoted they refused to repair so u dnt have to bother about warranty being void..imo
If u stick the cover properly u will retain ur water resistant feature dont worry..the cover comes with glue..band that u have to stick very carefully... If u need a tutorial there is one on youtube feel free to ask the link if u cannot find out..
U can check the video and make up ur mind whether u can do it or get it done on a repair shop!!!
Gud luck
Check out this thread:
http://forum.xda-developers.com/z3/help/shattered-t3008307
A few people have already replaced the back on their Xperia Z3 and posted the results, part used and method of completing the repair. If you do complete the repair yourself, take some pictures and share your story in that thread.
Sent from my D6603 using XDA Free mobile app
Hi all my problem is i bought my Z3 off ebay it had a faulty screen. The screen is not displaying anything so i bought a new screen fitted it but its still the same so bought another thinking it was the part but its still the same. So i need some advice wether its the zif on the board thats faulty or the flex ribbon. the zif connector looks to be ok. And the back light still works and i can hear the boot sounds and notifacations. I just don't want to keep buying parts willy nilly
why did u buy two new screens? why didnt u take it to service center?
sourabhp said:
why did u buy two new screens? why didnt u take it to service center?
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Because Sony service center is terrible I sent my z1 there in the past for screen flickering and they tried to charge me £315 to fix it. I have replaced the flex ribbon since and still the same no picture on the screen just cant see whats wrong with it
Dont waste your hard earned money. Buy some other brand phone
Hello all
I purchased a second hand z5 it's in fantastic condition but the battery performance is pretty woeful.
I've gone through the many helpful software suggestions but no joy. (unfortunately I can't unlock the bootloader)
So I've ordered a replacement battery and while looking for it I came across the z5 premium battery, as I'm sure you're aware it has a larger capacity.
How much of a bad idea is it to put the premium battery in the z5?
The connectors look the same and the dimensions are very similar.
Will I fry my phone?
Cheers
The xperia z5 is not two years old yet. You should still have warranty. This week i sent my phone to Sony for battery replacement and they repaired my phone without hesistation.
I'll check, hopefully it is.
Cheers
Battery status : bad plaese replace says my Z5. And I am thinking to buy this :
https://tr.aliexpress.com/item/LOSO...108.1000016.1.17c651c4NSEZHF&isOrigTitle=true
Any suggestions ?
I bought that battery. Here is real situation :