Related
this is my first post
sorta new to htc, but i've worked some with flashing and working with motorolas, so i'm not totally new to all this. i've got an issue i haven't been able to find a thread about though. i've got a tilt/kaiser that got interupted during a file transfer and was going only to the "tri color" screen/ bootloader (i assume this is the bootloader screer). while in this screen active sync doesn't recognize the phone, but i've read that isn't really abnormal. i tried various hard spl jump spl "shots in the dark" but i haven't been able to figure out if there are actual programs that i need to use to install these roms, or if its supposed to just "work". mtty see's the thing sometimes, and doesn't other times. any how, after hours of messing around, i found that if i unplug the usb and bull the batter, then reinsert the battery and immediatly press the power button it boots. i thought i inadvertantly fixed it, but i tried to do a hard reset (soft keys, and stylus deal) and it went directly back to the multi colored screen. i pulled the batt and put it back in and didn't push anything and it went right to the same screen. i then pulled the back and did the immediate power button and it booted again.
so, all that to say, i know its not actually fixed, but active sync can see it now, so i assume my actual question needs to be: how do i actually "flash"/"reflash" the at&t rom and is that actually what i need to do?
the info on the tri color (and white, quad color??) screen is:
KAIS1*0
SPL-1.56.0000
CPLD-8
and at the bottom it will read serial if the cable is unplugged and usb when it is
thanks in advance for any help
first i would try a hard reboot tto do this yuo have to hold down the two soft keys and hit the reset button with the stylist what you are doing is a soft reset try this and let me know what happen
after that you have to flash hard spl inorder to flash a new rom
You need to install hard spl before attempting to flash a new/cooked rom, see the kaiser wiki, flashing without hard spl will brick your phone. If you have already tried flashing then try mtty task 2a to restore to factory default. Check the Kaiser Wiki, all the info you need is there.
let me know if you need help with hard spl
sorry, i've been out of town and haven't had any time to mess with this problem. i'll do some more reading about hard spl and flashing before i go much farther. i did try the hard reset with the softkeys and stylus but it just went back to the multi colored screen i remember. i also remember that after sucessully getting it to actually boot three consecutive times by holding the power button briefly after inserting the battery, i tried it a fourth time and could never get it to start all the way back up. we'll see how it goes and i'll try to post something difinitive either way. thanks for your help so far.
I know this is a bit of an old phone now, but I'm hoping someone might be able to help...
When I switch the phone on, it gets to the Windows Mobile screen and then just hangs. After a few minutes, it turns itself off.
So far, I've tried the following;
1. Soft reset
2. Hard reset
3. Remove battery, put on charge (red light), replace battery (amber light), hard reset
4. Removed battery for 2 weeks
5. Praying
6. Swearing
Does anyone have any other suggestions?
Thx
Bad Flash
Hi
You could try starting the device in bootloader in order to re-flash the ROM, or flash a new ROM. Methods for this are:
1) Press the soft reset hole button whilst holding camera button fully in.
2) Remove the battery, then re-insert it and switch the device on by pressing the power button but again ensuring the camera button is depressed fully.
3) Remove the battery and re-insert it. Don't switch the device on but plug it into a Windows PC using a USB cable whilst, you guessed it, depressing the camera button.
If you can get into bootloader (three coloured screen with some yellow writing) then you can probably reflash the device. It sounds like a software problem not a hardware problem but I could be wrong on that.
If you can't get the device into bootloader mode you have a problem that is more complicated to fix, about which I can't advice.
Best wishes
andrew-in-woking
For info
Check out these definitions:
http://forum.xda-developers.com/showthread.php?t=319077
http://forum.xda-developers.com/showthread.php?t=356299
http://forum.xda-developers.com/showthread.php?t=273831
Awaiting an update!
Cheers
andrew-in-woking
Hi,
Thanks for the reply....I couldn't get your method to bring up the bootloader to work, but tried pressing Power and OK while doing a soft reset.
This brought up a screen with 4 horizontal bars - red, green blue & white. Text at the top says;
HERM100 (text in white)
IPL-1.01
HERM100 (text in yellow)
SPL-1.04
In the white bar is the word 'Serial'
Does this sound right?
Then it just hangs on this screen - is there something else I am supposed press on the phone, or do I do something via my laptop with activesync etc?
Sorry for the additional questions, but I've never had to do this before.
Thanks
An update....
After noticing that 'No GSM' appears on the splash screen, I have now found this page which I think might answer my questions.
I'll have a go at this tonight
Reposted in the Hermes thread
Hey all,
I need some help. The other day my touch cruise was working fine, but I wasnt able to connect to the network, and I thought it was time to do a soft reset. After soft reset my phone has now stopped working. It is stuck on the screen that says:
POLA100
SPL-3.13.0000
CPLD-2
The screen has 4 color bars on it, in this order:
RED
GREEN
BLUE
WHITE (SERIAL OR USB)
Every time I reset the phone it quickly flashes the screen with a messege that I believe says "No Image Found"
Any ideas on how I can fix this?
Thanks for all your help guys in advance!
Matrixum
A quick update...
I have managed to get back into the phone. I plugged it into the usb, and of course it would not recognise it. However, after it was plugged in I held down the camera button, and the power button and pushed in the reset button, and vola the phone restarted back to normal. I have not lost the operating system or anything. I am not sure what will happen if I turn it off. So I plan on backing it all up and then trying to turn it off and on.
But if you have any answers to this problem please let me know as I am not sure what i have done.
Thanks again guys
Matrixum
Update:
Ok everytime I turn off my phone I go back to the tri color screen. The only way for me to get back into the phone is if I plug it into the USB and hold down the camera button and hit the soft reset. Any ideas?
I guess nobody has had this problem? I must be the first! Seriously.... Well I still have the problem, each time I shut off the phone and turn it back on it goes to the tri color screen. I have to do my combination of camera button and soft reset in order to get the phone to start properly. I dont loose any information, but the phone is now running very slugish at times.
Once again, any help would be great... Unless I am really the first one to run into this problem.
Thx,
Matrixum
Hmmm... I have no idea what could the problem be.
But I have some questions:
1. What OS is/was on your Polaris?
2. Have you managed to backup your data via ActiveSync or other means?
It looks to me like you're stuck somewhere in the upgrade process. But I'm not sure, just guessing.
I'd recommend flashing Polaris with official ROM.
Be aware that you'll lose all your data on device.
Hey guys
I woke up this morning because I got a message. Opened it and then replied. Went to shut the screen off but the backlight remained on. So I just did a soft reset. Now the bootloader comes up and says no Image file.
What do I do?
You could try download a custom splash screen, put it on your SD and start up in bootloader mode, and then flash the new boot/splash screen
Hope this fix your problem
i figured the "image file" its looking for was the ROM?
hehe ofcourse, sry for the post before, my head is a bit screwed... i have been working on getting win 7 and NBH Utility to work together the last 2-3 days xD.
well then reflash the rom using the same method... you have Hard-SPL right?
the latest NRG is working like a charm
Bowdowntozoltan said:
Hey guys
I woke up this morning because I got a message. Opened it and then replied. Went to shut the screen off but the backlight remained on. So I just did a soft reset. Now the bootloader comes up and says no Image file.
What do I do?
Click to expand...
Click to collapse
Were you accidentally pressing volume down when you soft reset? That's what it sounds like to me. Maybe vol. down is sticking, for whatever reason. Does another soft reset get you out of the bootloader? Somehow, I doubt that your rom just up and walked away.
no i don't think i was on volume down. and no soft or even hard reset will even work. the bootloader tri color screen pops up and flashes white real quick and says "no image file" and then goes back to the tri color screen.
so i to flash it via SD card correct?
Have you tried pulling the battery for a bit? I still wonder if you have a sticky vol down button. Replace the battery, then push power. If you're still in bootloader, then you can either flash off your card or through usb.
how do i flash it via USB? just plug it in and run the rom install?
reflashed a new rom. nothing. still sits in bootloader mode.
ok so what based on what i'm searching ive found a couple things. I pm'ed a guy, and saw something about jumpspl. But apparently this is an app that goes on the phone? because windows xp wont run it? theres not a lot out there on jumpspl so i dont have a clue. should I retry flashing hard spl?
Hold on; your sig now says you have a tilt. But you've flashed a raphael rom to it? Flash a stock rom to it with the proper spl. You should ask mskip what to do in his Kaiser-flashing thread. This does not sound good. Did the phone actually work with the wrong rom on it?
Man, from what I've read about Kaisers, they are very delicate phones. If you flashed a raphael radio to it, it's deader than Michael Jackson. Are you sure you don't have a fuze? You gotta own a fuze, and not a tilt.
its a fuze sorry i have no idea why it says tilt.
Not quite sure why, but the phone is working again...
My $ is on a stick vol down key, and I'm riding that horse to the bank!
scratch that, it broke again. how can i fix the stuck down key? is volume down and reset like wipe the device?
if the phone had the volume down key "stuck" then it would constantly turn down the volume would it not? its fine when i can acutally get the phone to boot, but i shut it off and started it back up and it did it again. i have a feeling it has something to do with the wall charger, because i reset it multiple times before i put it there, but once i charged and reset, it died.
Yeah, that's true. I say I think that's the problem because holding volume down and soft resetting sends you into the bootloader. If your sd card doesn't have a raphimg.nbh in its root, you'll get the 'no image' error message. Then, if you try to soft reset, but vol down is still somehow stuck, you'll never get out of bootloader. That's why I suggested pulling the battery earlier. When you power back on, it should just boot up normally like after a soft reset, but I might be wrong about that.
It's just not normal to randomly go into bootloader when you soft reset (and to stay there). Clearly, the phone is picking up the 'go into bootloader' signal somehow or other. Maybe it's not the physical button, but there's just some sort of bug that makes the phone think the button is being held down when you soft reset. Bummer, whatever it is, I hope you get it sorted out.
You might want to bite the bullet and hard reset. If you have some weird bug (and not a physically stuck down button) this should solve it. I bet you can hard reset ok. Hold vol down and the d-pad button and soft reset. You have to continue to hold down both buttons for a couple seconds after you soft reset. Then press vol up at the prompt.
I have hard reset a few times. I think I'm going to try not to turn off the phone unless i have to. i reset it a few times yesterday even after plugging it in for a little and its still good. i'll try it again when i get home because i need my phone during work.
thanks for your help!
Hi,
I got my HTC HD2 only a couple of weeks ago, and I already got a problem with it
The thing is, that I can't boot it up properly; when pressing the "Turn on/Turn off/hang up"-buttom, it boots by comin' up with the white screen with the green "HTC"-logo in the middle and some system information in the left buttom.
Afterwards the animation with "quietly brilliant" comes up and the Windows logo with the orange background comes up - and then it turns off and boots up again.
I've tried to...
* reset it (not hard reset - I have some contacts that I don't wanna loose).
* charge it up (I can, when the windows-logo appears, see, that the battery's full)
* pull out the battery for several hours
Please help - I'm very sad about that I used tons of money on a device, that now won't work.
Is there any way, where I can solve the problem without loosing all my contacts?
I did it!
Ok, found out that all my contacts were synch'ed with my gmail.
I hard-resetted it, and it works now.
Thanks for your help
Lol well done!
For people that dont have push/exchange contacts etc, always backup using myphone, spb, sprite or other software.
Cant tell you enough how important it is to back up, unless you like loosing everything right?
Greetz.
Boot problem..
Hello there,
I bought my HTC HD2 like 2 months ago, and the first two days it froze like thrice !
Now, suddenly i find it turned off then when i try to boot it up, it get stuck on the white screen with the green "htc" and information in red to the bottom left. It hangs there!
It did later show the following black screen with white text:
"The device is unable to boot because either you have turned off the device incorrectly or tired to install an application from untrusted source. Press Volume Up to reset your decice or press any other button to cancel. This operation will delete all your personal data and restore the device to it's factory settings"
but the thing is, i can't press anything at this stage, nothing happens....
I did try to hardware reset, charge, remove battery and put back, etc..
areej said:
Hello there,
I bought my HTC HD2 like 2 months ago, and the first two days it froze like thrice !
Now, suddenly i find it turned off then when i try to boot it up, it get stuck on the white screen with the green "htc" and information in red to the bottom left. It hangs there!
It did later show the following black screen with white text:
"The device is unable to boot because either you have turned off the device incorrectly or tired to install an application from untrusted source. Press Volume Up to reset your decice or press any other button to cancel. This operation will delete all your personal data and restore the device to it's factory settings"
but the thing is, i can't press anything at this stage, nothing happens....
I did try to hardware reset, charge, remove battery and put back, etc..
Click to expand...
Click to collapse
You tried:
1. With the phone turned off, press and hold the VOLUME UP and VOLUME DOWN buttons, then press the END/POWER button shortly and release it.
2. Release the VOLUME UP and VOLUME DOWN buttons.
3. Press the VOLUME UP button to perform the hard reset, or press any other button to cancel the reset.
If that dont work try flashing a new rom using mtty.
If that still doesnt work I would expect it to be a hardware problem, i would send it back to htc or if without warranty take it to a Phoneshop (or open yourself), probably a wires loose or something.
Thank you for replying... but sadly no, it didn't work
I do have warranty, ill take care of that..
Thank you again.
did hard reset and returned to factory settings. all my installed applications were lost. pity.
All I wanted is to install the @#$%% russian keyboard!
ALWAYS backup first. Simple.
I am having the same issue. Nothing has been installed as far as App's go. This is straight out of the box.
Boot Screen
R 2.10.50.26
G 15.39.50.07U
D 2.13.90963 8G
I have been able to Boot it to the home screen once. But the battery is Low and When I connect it, it locks
Things done -
Hard Reset up+down+end
up
up
Battery pull
Removed SD and SIM and turned on
None have effect
Idea's ?
I have the same issue. Phone Just out of the box I can't start it. It started once but crashed, I removed battery and is gone.
Now it remains frozen with white screen and htc logo.
I tried everything reset, hard reset, all things now is charging the battery for 4 hr. Crappy phone or software.
What to do??
ktod_16 said:
I have the same issue. Phone Just out of the box I can't start it. It started once but crashed, I removed battery and is gone.
Now it remains frozen with white screen and htc logo.
I tried everything reset, hard reset, all things now is charging the battery for 4 hr. Crappy phone or software.
What to do??
Click to expand...
Click to collapse
If its brand new out of the box, id take it back and get a different one. If its second hand, see if you can get into bootloader. If you can you can then flash a stock htc rom, if not its back to the shop.
Dark Ninja said:
You tried:
1. With the phone turned off, press and hold the VOLUME UP and VOLUME DOWN buttons, then press the END/POWER button shortly and release it.
2. Release the VOLUME UP and VOLUME DOWN buttons.
3. Press the VOLUME UP button to perform the hard reset, or press any other button to cancel the reset.
If that dont work try flashing a new rom using mtty.
If that still doesnt work I would expect it to be a hardware problem, i would send it back to htc or if without warranty take it to a Phoneshop (or open yourself), probably a wires loose or something.
Click to expand...
Click to collapse
hey can wires be the reason that hd2 cant boot up.shows green boot logo but no system information at boot and stucks there only tried every thing hard reset,custom rom,stock rom,mitty,sd method rom install..every thing...
i have the same problem But how i can Backup when phone is turned off