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HTC Touch Pro - Email

Hi all,
Just wondering if anyone can help.. I have a HTC Touch Pro and have email setup to come straight through to my phone... i can send and recieve emails fine but once i've recieved them and they're in my inbox... after a while they automatically delete themselves..
Does anyone know if there is a setting somewhere which allows you to have the option of keeping the mail in the inbox until you delete it yourself?
Thanks for the help!

Does it actually delete from your email account or just not show up on the phone? I think it only looks at recent emails, that's why they disappear.

Nah it doesn't delete them from my email account it just doesnt show up on the phone.. but sometimes when im out and busy and get an email i leave it to reply for a while but it has gone from the phone...

jayt2008 said:
Nah it doesn't delete them from my email account it just doesnt show up on the phone.. but sometimes when im out and busy and get an email i leave it to reply for a while but it has gone from the phone...
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I'd help if I still had mine... Sorry.

Mine works fine with POP3 configuration. Do you use IMAP?

How many days did you select in the email settings? You can select 3, 7, and unlimited I believe...
The TP will only show the messages based on the above selection...

I'm actually using POP3 aswel..
and joeltje, in "Download Messages" I have "All Messages" selected.
The emails i send stay in the 'sent' folder until i delete them.. i would just like the recieved messages to stay in the inbox until i delete them..

Anyone?...

How big is the total amount of messages? Maybe your memory ran out?
I know I can't get my whole inbox on this phone, it simply won't fit

do you only use your phone to get your emails?
if you use another program such as outlook or outlook express, then the emails will be removed from your server and placed in your local inbox on your PC (if you have this setting enabled). Then when your phone syncs with the server, since the emails have been removed, they are removed from your phone.

Re above: Certainly that was what was happening to me. I download emails separately into the phone whilst out and about but had the 'remove from server' option enabled in outlook. Therefore as soon as I opened outlook on the pc they all vanished from the phone - look in account settings and disable this option. You then keep both local copies. This option also exists in the Touch Pro email account settings, if enabled then any emails deleted from your phone will not appear in outlook later!

joeltje said:
How big is the total amount of messages? Maybe your memory ran out?
I know I can't get my whole inbox on this phone, it simply won't fit
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Click to collapse
LOL, I have my entire inbox on my Mogul, with hundreds of attachments

jayt2008 said:
Anyone?...
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Click to collapse
Hello jayt,
Did you solve your problem?
It happens the same with me...
I need some help too.
Thx

Are you guys using gmail by any chance? If so, you need to make sure that pop3 is enabled for all messages, otherwise they will be erased off your device if they've been read.

Blowfish64 said:
Are you guys using gmail by any chance? If so, you need to make sure that pop3 is enabled for all messages, otherwise they will be erased off your device if they've been read.
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Mine dont....and Im set up as imap

I'd like to know a solution to this too. My Pro seems to retrieve the latest messages and delete older ones from my inbox.
Is there any setting misconfig here. I set mine to 7 days.

Now I have seen the setting but now that I read this thread I cand find it. It has to do with Active sync.
There is option to clean mail box on active sync or WDM I f I find it I will update it.

If anyone is having this problem with gmail, type in "recent:" before your gmail username in the settings and it will go away. The only side effect is that your sent messages go to your inbox too. Not the perfect solution, but better than not seeing any messages at all.

what is the email account? sounds like you're using pop.

presente21 said:
Hello jayt,
Did you solve your problem?
It happens the same with me...
I need some help too.
Thx
Click to expand...
Click to collapse
No sorry i did not solve the problem..im playing around with it to see if its something in the settings but no having any luck as yet...
Its hard for me to find a solution because sometimes it works fine sometimes it doesnt..

[Q] Mail on phone/Outlook Server

Have been trying to figure this out for some time. It seems from my on-line searches, others have too! I just purchased a Samsung Mesmerize after being a long time Blackberry user. I was hesitant as first, but almost immediately was hooked!
So on to the question: Has anyone figured out how to delete outlook emails from the phone without deleting them from the server? My Blackberry had a function to delete emails only on the device, when I would return to my desktop the emails would still be there. Haven't really found an answer anywhere other than it can't be done...

jdieken said:
Have been trying to figure this out for some time. It seems from my on-line searches, others have too! I just purchased a Samsung Mesmerize after being a long time Blackberry user. I was hesitant as first, but almost immediately was hooked!
So on to the question: Has anyone figured out how to delete outlook emails from the phone without deleting them from the server? My Blackberry had a function to delete emails only on the device, when I would return to my desktop the emails would still be there. Haven't really found an answer anywhere other than it can't be done...
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Click to collapse
when i delete an outlook email on my phone it doesn't delete it on my outlook account, what email client are you using

I log onto my work email through an outlook exchange server (i.e. mail.xxxxxx.xxx.xxx.xxx/exchange). I set the email up through the Mesmerize mail client.
Thanks for the response!

jdieken said:
I log onto my work email through an outlook exchange server (i.e. mail.xxxxxx.xxx.xxx.xxx/exchange). I set the email up through the Mesmerize mail client.
Thanks for the response!
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Click to collapse
mine is the exact same way, and I dont see any settings that even give you a way to change that settings like on black berrys.. so I'm wondering if its set like that on the server side at your work
edit#
although, I did set up my outlook account through account and settings, which still uses the default email client, but that's the only thing I did different than you.. it's worth a shot...
Sent from my sch-i500 Showcase using XDA app

Thanks for the info!

jdieken said:
Thanks for the info!
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Click to collapse
you're welcome, let us know if that fixes the problem or not..
Edit...
Ok, so i just double checked to make sure that mine does not delete off the server which i was sure it didn't... Turns out I was wrong. Mine does delete it off the server, I swear I thought I tested that out when I first set it up and didn't think it did...
Sorry about the confusion...
Also, I'm sure you're aware but when you delete it from your phone it does store it in your trash can on your server, just in case it's something important...

elijahblake said:
you're welcome, let us know if that fixes the problem or not..
Edit...
Ok, so i just double checked to make sure that mine does not delete off the server which i was sure it didn't... Turns out I was wrong. Mine does delete it off the server, I swear I thought I tested that out when I first set it up and didn't think it did...
Sorry about the confusion...
Also, I'm sure you're aware but when you delete it from your phone it does store it in your trash can on your server, just in case it's something important...
Click to expand...
Click to collapse
If you use touchdown, it gives you this option, I don't think i'ts free though.

@elijahblake No worries...I have it set to only show emails for 1 day so it's managable. In the big scheme of things it helps keep me organized!
@bdemartino I will check out Touchdown. I appreciate the input!

People Widget doesn't "remember" defalt actions for contacts

Well, i gave up setting default actions to "call mobile" to all contacts that i have inside of this widget, as every time i reboot they all are gone except the #1 contact in it, that has the setting stored.
Do you have the same behaviour?
Maybe there's some possible fix for that?

I have the same thing going on with mine. I have about 8 contact so far and only 5 of them will keep the default action, so i just gave up until its fixed. Hopefully it will be fixed in the update.

I had this problem and have found the fix....works for me.
Go to the web site for Gmail and put the contacts that you want to keep a "default action" in the "Starred in Android" folder.

No issues here. All mine are sticking. I have them backed up to my exchange server though and did my initial sync to bring them in.
Sent from my HTC Sensation 4G using XDA Premium App

Ok, what is the proper way to save your contacts so that they sync with the phone and gmail account. noob to android and this is confusing me.Or is there a step by step somewhere that tell you the proper way of doing this. searched and found alot of different ways of doing this but still confused. please help.
Thanks

chrisg1548 said:
Ok, what is the proper way to save your contacts so that they sync with the phone and gmail account. noob to android and this is confusing me.Or is there a step by step somewhere that tell you the proper way of doing this. searched and found alot of different ways of doing this but still confused. please help.
Thanks
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Click to collapse
I'm not sure. I've been syncing with exchange since smart phones existed and when I setup my exchange account on my new phones it just pulls everything in. My last phone was an HD2 so I had the people widget setup on that. Every sense Rom I used after that has just synced and pulled them in.
Sent from my HTC Sensation 4G using XDA Premium App

Andy-D said:
I had this problem and have found the fix....works for me.
Go to the web site for Gmail and put the contacts that you want to keep a "default action" in the "Starred in Android" folder.
Click to expand...
Click to collapse
It helped, i sent you thanks

chrisg1548 said:
Ok, what is the proper way to save your contacts so that they sync with the phone and gmail account. noob to android and this is confusing me.Or is there a step by step somewhere that tell you the proper way of doing this. searched and found alot of different ways of doing this but still confused. please help.
Thanks
Click to expand...
Click to collapse
What i did was exported all my contacts from my previous phone (nokia n900) to vcard, then in gmail i went to contacts page, imported all contacts from vcards. then in my HTC i just set to sync with my google account and voila, it works

SOLVED [Q] Email App with GMAIL as exchange server deleting emails

This is now solved based on the post Bellow go to www.google.com/sync on a browser with agent as iPhone or from actual iOS browser and choose your device (check the last sync time) and check the appropriate box.
So I`m trying the Skyrocket and of course one of the main apps used is email. I tried GMAIL app and it sucks, not being able to pinch to zoom or just resize html message is unacceptable.
So I`m using native email app setup gmail as exchange server so it`ll push messages out and its not great, but good enough... One thing I ran in to today, when I delete emails from the phone they do not go in to TRASH folder, seems that it archives the messages, even if I manually move the message to trash folder it still doesnt put them there. Seems only way to see those messages is if I check all mail.
I need to change this behavior any idea ? I need mails to go to trash when I delete them on the phone...

Found a google support discussion on this topic, but I can't post it here because I haven't reached 8 posts. Do a google search for the help topic "Google Sync, Gmail, and iPhone -- mail getting archived instead of moved to trash"
To change the delete button from archiving to delete, you can visit m.google.com/sync from the iOS browser (this will not work from the desktop) and chose the setting for “Delete email as trash”. Once enabled, the delete button on iOS Mail app will now move the message to Trash instead of archiving it.
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The interesting thing is they just updated this feature two days ago (or at least that's when they posted about it).

0x20 said:
Found a google support discussion on this topic, but I can't post it here because I haven't reached 8 posts. Do a google search for the help topic "Google Sync, Gmail, and iPhone -- mail getting archived instead of moved to trash"
The interesting thing is they just updated this feature two days ago (or at least that's when they posted about it).
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Well this is great... But it doesnt seem to work in Android does it ?

yozh said:
Well this is great... But it doesnt seem to work in Android does it ?
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Click to collapse
I swear I followed that link from another page that talked about issues on android, but now I can't even seem to find that. Sorry for that oversight.
It seems that the only way around it is to use IMAP or use the native GMAIL app. Google people seem to follow the /r/google subreddit, perhaps that's a place to mention it?

THis is the stupides thing ever ! I just went to the m.google.com/sync page on iphone on indroid it doesnt work and i see my device there and I can change settings, but I dont think it works in the client. I dont get it so this is fixed on the iOS client, but not android ? Google own ?

Ok actually changing on the iOS device worked.... which is of course strange, but ok.. Now here is another thing, if I move that same email from trash in web interface it doesnt show up in phone... but I guess I can use all mail to get those...

A virus on my phone????

Hi Guys,
I have recently installed the 12070 F/W on my Lumia 800 phone and last night an email was sent out to all 500 contacts that I have for no reason. There was an email attachment in the form of a web address which, when opened, brought you to a page in a magazine called Business Journal.
I am really worried this morning. I need to email all of my contacts wo warn them of this. But what do I do with the phone, do I have a virus on it? If os, how di it get tehre and what do I need to do to remove it??
Guidance right now much appreciated.

First of all, this topic does not belong to the Windows Mobile section. The second thing is that there are no viruses for lumias. Check all the apps you installed and on marketplace check if they can access your contacts information (Bottom of every app description page)

17-apg said:
Hi Guys,
I have recently installed the 12070 F/W on my Lumia 800 phone and last night an email was sent out to all 500 contacts that I have for no reason. There was an email attachment in the form of a web address which, when opened, brought you to a page in a magazine called Business Journal.
I am really worried this morning. I need to email all of my contacts wo warn them of this. But what do I do with the phone, do I have a virus on it? If os, how di it get tehre and what do I need to do to remove it??
Guidance right now much appreciated.
Click to expand...
Click to collapse
no, actually impossible..
There are two possibilities:
- an app that access your contacts sent them to their server and the owner sent bunch of emails
- your password has been hacked

It's very unlikely that the emails came from your phone. Email gets hacked all the time through weak passwords or cross site scripting exploits. Reset your email password and security questions and update any web browsers you use.

Ask one or more of your recipients if their emails at the bottom says "Sent from My Windows Phone" - unless you've edited it, your signature must have gone along with your email if it went from your inbox. However if it's some app or a password hack, they won't see that signature.
This will also be a good way to see if the emails went from your phone or from a desktop PC.

drupad2drupad said:
Ask one or more of your recipients if their emails at the bottom says "Sent from My Windows Phone" - unless you've edited it, your signature must have gone along with your email if it went from your inbox. However if it's some app or a password hack, they won't see that signature.
This will also be a good way to see if the emails went from your phone or from a desktop PC.
Click to expand...
Click to collapse
Good call on that one. The signature is a great way to find out.

Your contacts in your email was hi-jacked; change your password as soon as possible.