Database Info

Email not updating on Captivate.

Is it just me, or are other Captivate users having problems with the email not updating? I have my email set to check for new emails once an hour, but I only rarely get notifications that I have a new message. I have to check my email manually most of the time.
Also, I never kill the email app so it is running all of the time.
Sent from my SAMSUNG-SGH-I897 using XDA App

Which email are you using? Yahoo! With default email client? Then yes it has issues over WI-FI. The email does not work on wifi only works on 3g or edge.
Sent from my SAMSUNG-SGH-I897 using XDA App

I have this problem using the touch wiz email app over cellular and wifi. Regular gmail and yahoo aps work. Have to reboot, then the touch wiz email works. Touch wiz email blows, though.
Sent from my SAMSUNG-SGH-I897 using XDA App

I guess I am using the default email app... I assumed it was a standard android app on all android phones. I like the app because I can have multiple email accounts in one place.
So is this a touch wiz app? Or is it an android app?
Thanks for the replies!
Sent from my SAMSUNG-SGH-I897 using XDA App

I had the same probleme before, I switched to K-9 mail and it works fine now

delete your email app's cache and or storage.

Don't use task killers.
Sent from my SAMSUNG-SGH-I897 using XDA App

The only problem I'm having with my email is with my corporate exchange account on both my Vibrant and Captivate.
I will get notifications about mail sent to my inbox, but I have rules set up to help organize my inbox, ex. mail from engineering dpt goes to a folder, and emails about project updates from group abc and xyz go to another folder.
I don't get notifications OR email for those emails unless I go into that specific folder and hit refresh, and then I get all those emails.
Although sometimes I will get mail notifications 7 Unread Emails but there won't be any in my inbox, nor will there be any in the folders.

SeaborneClink said:
I don't get notifications OR email for those emails unless I go into that specific folder and hit refresh, and then I get all those emails.
Although sometimes I will get mail notifications 7 Unread Emails but there won't be any in my inbox, nor will there be any in the folders.
Click to expand...
Click to collapse
I have this exact problem. No one has a solution?

I'm having this issue also.

A.VOID said:
delete your email app's cache and or storage.
Click to expand...
Click to collapse
This is what I did when I had the same problem with the Gmail client. This resolved the issue.

A.VOID said:
delete your email app's cache and or storage.
Click to expand...
Click to collapse
Where might one find such a thing? I'm not having any issues right now, but have run into e-mail FC issues which were resolved by removing and re-creating the e-mail accounts. If a simple delete of cache data will fix it that would be a faster solution.

im having this problen too so where do i find the cache and storage? im new to this

I have only had my at&t Captivate for a few days, and I have noticed that my email client runs about 4 emails behind. When me IMAP server receives an email the email client sees it and notifies me, and if I'm watching it I can see the email for a split second, but it removes it from the client. I won't be able to see that email until I get another email on my IMAP server (4 emails behind).
I saw on this thread that someone had better luck with K9 client, so I loaded it to try. I am seeing the same basic results, except that when a new email comes in I can see it till the client polls again. Then the new one disappears and is replaced with the most next email in my account, staying 4 emails behind.
I can check this at any time by looking at my webmail or my iPad.
Can any tell me how to clear out the cache? I have completely deleted the email account and reconfigured the account with same results. I believe it is an OS issue.
Thanks!

DFWGringo said:
Can any tell me how to clear out the cache? I have completely deleted the email account and reconfigured the account with same results. I believe it is an OS issue.
Thanks!
Click to expand...
Click to collapse
To clear cache, from home screen:
Menu
Settings
Applications
Manage Applications
Menu - Filter-All
Scroll down to Email. Click it and clear cache. I've never actually seen anything in there on my phone, however.
On another note, I did find that ATK (Advanced Task Killer) was correlated with emails hanging in my Outbox and not sending for my Exchange Server account. I put Email on the ATK Ignore list and that solved it. (I'm only using the ATK widget to kill things like when I exit a program and GPS keeps running, but even that seemed to screw up my email.)
Jeff

I have now loaded the Bionix1.2 ROM and I am having the same problem with it. I find it strange that it's only me having this problem. It stays exactly 4 emails behind.

DFWGringo said:
I have now loaded the Bionix1.2 ROM and I am having the same problem with it. I find it strange that it's only me having this problem. It stays exactly 4 emails behind.
Click to expand...
Click to collapse
I have now loaded the Cognition.v2.2.Beta4 and I still have the same problem. I have tried the K9 email cient, and obviousley have wipe the phone many times doing the ROM changes, and the problem remains. I would greatly appreciate any moderators feedback or help! I really love this phone and the Froyo ROM, but I need my email to work.
Thanks for any help anyone can offer!

[Q] Mail on phone/Outlook Server

Have been trying to figure this out for some time. It seems from my on-line searches, others have too! I just purchased a Samsung Mesmerize after being a long time Blackberry user. I was hesitant as first, but almost immediately was hooked!
So on to the question: Has anyone figured out how to delete outlook emails from the phone without deleting them from the server? My Blackberry had a function to delete emails only on the device, when I would return to my desktop the emails would still be there. Haven't really found an answer anywhere other than it can't be done...

jdieken said:
Have been trying to figure this out for some time. It seems from my on-line searches, others have too! I just purchased a Samsung Mesmerize after being a long time Blackberry user. I was hesitant as first, but almost immediately was hooked!
So on to the question: Has anyone figured out how to delete outlook emails from the phone without deleting them from the server? My Blackberry had a function to delete emails only on the device, when I would return to my desktop the emails would still be there. Haven't really found an answer anywhere other than it can't be done...
Click to expand...
Click to collapse
when i delete an outlook email on my phone it doesn't delete it on my outlook account, what email client are you using

I log onto my work email through an outlook exchange server (i.e. mail.xxxxxx.xxx.xxx.xxx/exchange). I set the email up through the Mesmerize mail client.
Thanks for the response!

jdieken said:
I log onto my work email through an outlook exchange server (i.e. mail.xxxxxx.xxx.xxx.xxx/exchange). I set the email up through the Mesmerize mail client.
Thanks for the response!
Click to expand...
Click to collapse
mine is the exact same way, and I dont see any settings that even give you a way to change that settings like on black berrys.. so I'm wondering if its set like that on the server side at your work
edit#
although, I did set up my outlook account through account and settings, which still uses the default email client, but that's the only thing I did different than you.. it's worth a shot...
Sent from my sch-i500 Showcase using XDA app

Thanks for the info!

jdieken said:
Thanks for the info!
Click to expand...
Click to collapse
you're welcome, let us know if that fixes the problem or not..
Edit...
Ok, so i just double checked to make sure that mine does not delete off the server which i was sure it didn't... Turns out I was wrong. Mine does delete it off the server, I swear I thought I tested that out when I first set it up and didn't think it did...
Sorry about the confusion...
Also, I'm sure you're aware but when you delete it from your phone it does store it in your trash can on your server, just in case it's something important...

elijahblake said:
you're welcome, let us know if that fixes the problem or not..
Edit...
Ok, so i just double checked to make sure that mine does not delete off the server which i was sure it didn't... Turns out I was wrong. Mine does delete it off the server, I swear I thought I tested that out when I first set it up and didn't think it did...
Sorry about the confusion...
Also, I'm sure you're aware but when you delete it from your phone it does store it in your trash can on your server, just in case it's something important...
Click to expand...
Click to collapse
If you use touchdown, it gives you this option, I don't think i'ts free though.

@elijahblake No worries...I have it set to only show emails for 1 day so it's managable. In the big scheme of things it helps keep me organized!
@bdemartino I will check out Touchdown. I appreciate the input!

[Q] standard email (NOT gemail) client issues

Whenever I put in the correct info it just says retrieving email indefinitely.
Anyone else used the app with or without problems?

Have you enabled pop/imap from a desktop pc in gmail itself?

stuntdouble said:
Have you enabled pop/imap from a desktop pc in gmail itself?
Click to expand...
Click to collapse
Nope, but I'd really like to use the seperate apps since I have a gmail for my personal use and I have my business email which I use for my freelance work, and I'd rather keep them strictly seperate.

I misread you before, sorry. You still need to set up any other email accounts you are using to enable pop or imap access, so if its not enabled already you will get the type of error you describe, or it will just time out.

Well, it works fine on my phone with the same settings. It's set up for POP3.

I actually like the asus email- i used to be a K9 fanboy until i tried the Asus stock yesterday- have 4 diff emails going to it with no probs. The email widget got stuck on 8 unread emails for a while so i just deleted it and than brought it back and it works great.
Still use k9 on my phone and Archos 101.
I had to set each acct to pop or imap like SD said above for the asus to work correctly...

tonyz3 said:
I actually like the asus email- i used to be a K9 fanboy until i tried the Asus stock yesterday- have 4 diff emails going to it with no probs. The email widget got stuck on 8 unread emails for a while so i just deleted it and than brought it back and it works great.
Still use k9 on my phone and Archos 101.
I had to set each acct to pop or imap like SD said above for the asus to work correctly...
Click to expand...
Click to collapse
how would I set the account to POP3? also why does POP3 work for my phone running gingerbread with default mail client and exact same settings?

Anyone else have issues with the widget for the default mail app not updating with the number of unread mail? Other than that it seems pretty good to me.

Tenny said:
Anyone else have issues with the widget for the default mail app not updating with the number of unread mail? Other than that it seems pretty good to me.
Click to expand...
Click to collapse
That should be fixed by running the first firmware update.

Have to say, the stock email app almost good enough to tempt me away from K9.
Is there any way to get the app to download more emails though? I have about 300 emails in my IMAP account. Everytime you tap on "Load more messages", it downloads 25 messages. Have sat there downloading 25 at at time until all 300 are displayed. However, when I quit the app, then reload it later in the day, it automatically syncs and removes all my downloaded emails, until there are only 25 left in the Inbox again.
Bit annoying...
Alternatively, is there an app that combines the features of K9, with the split pane appearance of the stock app?

fisha21 said:
Alternatively, is there an app that combines the features of K9, with the split pane appearance of the stock app?
Click to expand...
Click to collapse
Yup. From the maker of K9 - Kaiten Mail. A little rough around the edges, but exactly what I was looking for (same as you).
https://market.android.com/details?id=com.kaitenmail

Email app deletes Inbox contents during synch

Hi folks,
The native email app on my Verizon Galaxy S III is setup for POP3 send/receive with my ISP account, just as I've configured on prior phones. When it "syncs" email, anything in my Inbox on the phone literally disappears and new email is downloaded and shown in the Inbox. Sometimes, email sits on the phone for a day then is erased on the next synch.
I've tried turning off synch for this POP3 email under Settings -> Accounts, which seems to keep the Inbox populated longer than an hour or less, but nothing prevents emails from being removed up to a day after being received.
This behavior is unwanted and seems a bug - exact thing happens on our other GS3.
Ideas welcome.
UPDATE: I found a repeatable scenario for this symptom and reported it to Verizon Technical Support. This seems specific to email programs based on the stock ICS code for this phone. I have purchased Kaiten email as a workaround option (it's very good, IMHO - K-9 email is the earlier, still-free version of Kaiten, if you are interested to try).
- ooofest

The included email application also irks me as well; even when I set it to sync ONLY my inbox, it floods me with email from all my other folders, including the junk folder... And to top it off, it syncs waaay more than I tell it too..
Anyways back to your problem, have you tried clearing the email application's data? Perhaps starting fresh with the application might be what you need.
To do that, just to Settings -> Application Manager > Look for 'Email' , press it, and then hit "Clear Data".
When you launch email after that, it will be as if you first opened the application.
Hope that helps..

Thanks, we've tried clearing, deleting/reinstalling the accounts, etc. and no go. I've setup these same POP3 accounts on multiple devices in the past for all sorts of email clients and this is the first to wipe out prior emails before my eyes.
Email should be rather basic and is kind of essential, so a bug like this is odd.
I also don't understand what the Settings -> Accounts -> Email -> Synch checkbox is supposed to do in this case, since the Email app has settings to check for new email every 15 minutes and does so if I uncheck that box in the phone's Settings.
Unfortunately, I haven't found another email client - pay or free - which has a decent interface in comparison to this basic app. It seems stupid to pay for such a basic feature, so I'll phone this in to Verizon as another complaint about the phone (i.e., it won't be the first, unfortunately - I'm hoping this feedback gets to Samsung eventually), but am willing to try other clients just to get a clear, basic interface and solid operation.
- ooofest

Well, if your phone is rooted (it is much easier to do it now in less than five minutes), then you could also replace the stock email application with the aosp email application. It'S the email application that's on pure android. I find it much better than the included app.

yosterwp said:
Well, if your phone is rooted (it is much easier to do it now in less than five minutes), then you could also replace the stock email application with the aosp email application. It'S the email application that's on pure android. I find it much better than the included app.
Click to expand...
Click to collapse
Yeah, I've been avoiding root - even with the new procedure - in case the phone needed to go back in due to any h/w issues, since I had WiFi oddness in the first week (which has since gone away . . . even more odd). Just didn't feel like going through unrooting, etc. if returnable issues continued.
It might be what I need to do, though it can't hurt to give Verizon a call and report this app behavior.
- ooofest

I am having a somewhat similar situation. Using the stock email app on my S3, my inbox seems to be deleting any emails older than 1 week? I do have it set to "Never". Anyone else have this?

ricky babalu said:
I am having a somewhat similar situation. Using the stock email app on my S3, my inbox seems to be deleting any emails older than 1 week? I do have it set to "Never". Anyone else have this?
Click to expand...
Click to collapse
Yes, though this happens within 24 hours for both of our GS3 phones, despite the "Sync" values in Settings for each account.
I am literally seeing the emails disappear before my eyes on refreshes, as they don't even go into Trash. Something seems awfully amiss.
- ooofest

ooofest said:
Yes, though this happens within 24 hours for both of our GS3 phones, despite the "Sync" values in Settings for each account.
I am literally seeing the emails disappear before my eyes on refreshes, as they don't even go into Trash. Something seems awfully amiss.
- ooofest
Click to expand...
Click to collapse
I rely on my emails for business, so this is a huge issue for me.
I am going to give K-9 a try. I might also look into syncing my business account with Gmail using IMAP

yosterwp said:
Well, if your phone is rooted (it is much easier to do it now in less than five minutes), then you could also replace the stock email application with the aosp email application. It'S the email application that's on pure android. I find it much better than the included app.
Click to expand...
Click to collapse
Do you happen to have a link? Thank you

Dudenell said:
Do you happen to have a link? Thank you
Click to expand...
Click to collapse
Here you go: Click here
Don't forget to thank the op of that thread (too )

I decided to root the Galaxy S III (with the quick method), deleted the shipped email and exchange apps, installed the AOSP versions from ICS and . . . emails disappear from the InBox even faster, now. So, there's something odd going on, here.
I found a copy of the Verizon stock image for our phones, researched how to convert and mount the system.img.ext4 file contained therein, pulled out the Samsung SecEmail and Exchange .apk and .odex files, then recopied them into /system/app. Rebooting had my Samsung email working again, bugs and all.
So, now I'm going to unroot and call Verizon Support. Titanium backup had a backup of these apps, but when I uninstalled the apps from the phone . . . it also deleted the backups, apparently. Hm.
Thanks.
- ooofest

Definitely freaky behavior! I don’t have a phone with POP3 in front of me so I may not have the menu wording exact. I found that if you change Amount of Mail to Sync to “1 Month or 100 Emails” (it was the last option in the drop down box) it corrects the deleted email problem.
Hope this helps,
BigK52

I dont know if you want to go through this or not. I was having serious email issues also. stuff deleting, not receiving, not pushing...etc. I was rooted with a newly flashed Rom and thought maybe it was the Rom causing the issues. Everything on the Rom was working perfectly except this. I also use my email for work so it was important that it work correctly. I had just spent several hours setting my phone up but decided to wipe clean again and reflash. In my set up with Bean V5 it asks if I wanted to restore any emails already set up. the first time I pressed yes, this time I bypassed and instlled everything and prcedded manually not using auto. Everythign went through fine and my email and the rest of the software seems to be working just fine. It was a lot of work and wasted time but hopefully it will be worth it if all works well. Just a thought.

BigK52 said:
Definitely freaky behavior! I don’t have a phone with POP3 in front of me so I may not have the menu wording exact. I found that if you change Amount of Mail to Sync to “1 Month or 100 Emails” (it was the last option in the drop down box) it corrects the deleted email problem.
Click to expand...
Click to collapse
Thanks, it was one of the early options I tried here (actually, went with various values), but both phones still delete Inbox emails within 24 hours.
Yes, definitely freaky behavior.
- ooofest

1Android said:
. . . In my set up with Bean V5 it asks if I wanted to restore any emails already set up. the first time I pressed yes, this time I bypassed and instlled everything and prcedded manually not using auto. Everythign went through fine and my email and the rest of the software seems to be working just fine. It was a lot of work and wasted time but hopefully it will be worth it if all works well. Just a thought.
Click to expand...
Click to collapse
When I reinstalled the default Samsung email + Exchange APKs after backing out the AOSP versions, I went through "Manual" configuration this time . . . we'll see if that matters, but it really shouldn't. Thanks for the suggestion.
- ooofest

Ouch, it's still not working? If manually setting the settings doesn't work, perhaps it is an issue with the email service you are using... If there is a web interface for your email service, perhaps you have a setting for deleting a message after a certain amount of time or after you view a message. Perhaps that's the case?
Just a thought, I hope in the end it all works out for you
Sent from my SCH-I535 using xda app-developers app

Yeah, it's rather odd. I tried our Droid Incredible, Incredible 2 and Galaxy Tab (all on Gingerbread) yesterday, with no problems retaining our POP3 emails.
Seems to be a POP3 issue related to the ICS email client. Testing with a Play email replacement today . . .
- ooofest

OK, while on the phone with Verizon Support, I figured out a repeatable problem scenario:
Setup a POP3 account using the default Email app
Pull down emails from your server using POP3. There will be new emails in your phone's local Inbox and you can do anything you like with them (i.e., all functionality is enabled and operates as expected).
At this point, you can sync/refresh the Inbox for your POP3 account as much as you want and the emails you downloaded remain local to the phone.
Delete some or all of the previously downloaded emails from the server. This happens sporadically in our case, because only our PCs delete emails from the mail server at various points in the day, but our phones poll for new emails every 15 minutes.
You can still sync/refresh the Inbox for your POP3 account as much as you want and the emails you downloaded remain local to the phone.
Send a new email to your account, i.e., place a new email on the server.
Refresh your account's Inbox on the phone by either re-opening the closed Email program or hitting the little refresh circle in the upper right corner while viewing the Inbox.
Your new email will be downloaded from the server. And, all emails that were deleted from the server will disappear from your Inbox.
So, the local Inbox disappearances only happen for emails that were deleted from the server, during a synch that brings a new email to the Inbox from that same POP3 server.
I reported this scenario to Verizon Technical Support for submission to Samsung.
There may be other repeatable scenarios which cause local Inbox emails to disappear from the stock Email app, but I am not yet aware of them.
They had another report of the same issue, with only recommended workaround being the installation of a new POP3-supporting Email app (they suggested K-9).
- ooofest

ooofest said:
They had another report of the same issue, with only recommended workaround being the installation of a new POP3-supporting Email app (they suggested K-9).
Click to expand...
Click to collapse
I can tell you K9 won't work, either. It also deletes all your emails that aren't on the server once you sync just as the stock app does, however I didn't try K9 with the stock email app deleted so who knows? I guess I'll give it a try with the stock app deleted and report back.
I'll be following this thread, meanwhile I'll probably re-activate my Thunderbolt or my old BlackBerry because, unfortunately, I cannot live with this bug.
UPDATE: Use Titanium BU to remove email app(s), reboot and install Aqua Mail, it retains emails after they are deleted on the server!
This means TOUGH LUCK, ebay people, my Galaxy S3 is NOT FOR SALE!

xs11e said:
I can tell you K9 won't work, either. It also deletes all your emails that aren't on the server once you sync just as the stock app does, however I didn't try K9 with the stock email app deleted so who knows? I guess I'll give it a try with the stock app deleted and report back.
I'll be following this thread, meanwhile I'll probably re-activate my Thunderbolt or my old BlackBerry because, unfortunately, I cannot live with this bug.
Click to expand...
Click to collapse
I've moved to the purchased Kaiten email app - from the author of K-9 - and it works great. Respects the settings for each account and there have been no unexpected actions. UI is solid, too.
- ooofest

Stock email app issue

So I use the stock email app. But for some reason it loses authentication of all my accounts constantly. When it does it asks me to retype in the password. But it won't actually let me do it. When I click in the text box it just disappears. The only thing i have been able to do is delete the accounts and re add them. Anyone have a fix?

delete app data and retry email setting
Sent from my SM-G955N using XDA-Developers Legacy app

K9, works on every device I've ever used. Never an issue, always worth downloading.

After the update that came in yesterday it works normal, had the same problem
Sent from my SM-G955F using XDA-Developers Legacy app

use outlook for android, its a fantastic email program. i also like nine email

I think the stock email is the best email out there (except apples mail app on iOS). So I don't want to is another. But I have this problem too, or something similar. It's just stops syncing and the only way to get it to restart is to reboot or go to account settings and force a resync by going past 'enter password'.

ekerbuddyeker said:
I think the stock email is the best email out there (except apples mail app on iOS). So I don't want to is another. But I have this problem too, or something similar. It's just stops syncing and the only way to get it to restart is to reboot or go to account settings and force a resync by going past 'enter password'.
Click to expand...
Click to collapse
Can you please explain what you like about the stock email app?
Im trying to decide between stock, gmail, inbox, email by easilydo, or anything else, and I need help! haha
Thanks for any info you can provide!

Bladescarr said:
Can you please explain what you like about the stock email app?
Im trying to decide between stock, gmail, inbox, email by easilydo, or anything else, and I need help! haha
Thanks for any info you can provide!
Click to expand...
Click to collapse
I find it smoother and faster to work with than any of the third party packages. Just my opinion.

androidoholic said:
So I use the stock email app. But for some reason it loses authentication of all my accounts constantly. When it does it asks me to retype in the password. But it won't actually let me do it. When I click in the text box it just disappears. The only thing i have been able to do is delete the accounts and re add them. Anyone have a fix?
Click to expand...
Click to collapse
Actually I had the same problem with Outlook, which uses OSS authentication, what I did, it was to revoke all permission on my accounts, then clean the cache on the app.
Another way it's to use IMAP settings.