Database Info

HTC Touch Pro - Email

Hi all,
Just wondering if anyone can help.. I have a HTC Touch Pro and have email setup to come straight through to my phone... i can send and recieve emails fine but once i've recieved them and they're in my inbox... after a while they automatically delete themselves..
Does anyone know if there is a setting somewhere which allows you to have the option of keeping the mail in the inbox until you delete it yourself?
Thanks for the help!

Does it actually delete from your email account or just not show up on the phone? I think it only looks at recent emails, that's why they disappear.

Nah it doesn't delete them from my email account it just doesnt show up on the phone.. but sometimes when im out and busy and get an email i leave it to reply for a while but it has gone from the phone...

jayt2008 said:
Nah it doesn't delete them from my email account it just doesnt show up on the phone.. but sometimes when im out and busy and get an email i leave it to reply for a while but it has gone from the phone...
Click to expand...
Click to collapse
I'd help if I still had mine... Sorry.

Mine works fine with POP3 configuration. Do you use IMAP?

How many days did you select in the email settings? You can select 3, 7, and unlimited I believe...
The TP will only show the messages based on the above selection...

I'm actually using POP3 aswel..
and joeltje, in "Download Messages" I have "All Messages" selected.
The emails i send stay in the 'sent' folder until i delete them.. i would just like the recieved messages to stay in the inbox until i delete them..

Anyone?...

How big is the total amount of messages? Maybe your memory ran out?
I know I can't get my whole inbox on this phone, it simply won't fit

do you only use your phone to get your emails?
if you use another program such as outlook or outlook express, then the emails will be removed from your server and placed in your local inbox on your PC (if you have this setting enabled). Then when your phone syncs with the server, since the emails have been removed, they are removed from your phone.

Re above: Certainly that was what was happening to me. I download emails separately into the phone whilst out and about but had the 'remove from server' option enabled in outlook. Therefore as soon as I opened outlook on the pc they all vanished from the phone - look in account settings and disable this option. You then keep both local copies. This option also exists in the Touch Pro email account settings, if enabled then any emails deleted from your phone will not appear in outlook later!

joeltje said:
How big is the total amount of messages? Maybe your memory ran out?
I know I can't get my whole inbox on this phone, it simply won't fit
Click to expand...
Click to collapse
LOL, I have my entire inbox on my Mogul, with hundreds of attachments

jayt2008 said:
Anyone?...
Click to expand...
Click to collapse
Hello jayt,
Did you solve your problem?
It happens the same with me...
I need some help too.
Thx

Are you guys using gmail by any chance? If so, you need to make sure that pop3 is enabled for all messages, otherwise they will be erased off your device if they've been read.

Blowfish64 said:
Are you guys using gmail by any chance? If so, you need to make sure that pop3 is enabled for all messages, otherwise they will be erased off your device if they've been read.
Click to expand...
Click to collapse
Mine dont....and Im set up as imap

I'd like to know a solution to this too. My Pro seems to retrieve the latest messages and delete older ones from my inbox.
Is there any setting misconfig here. I set mine to 7 days.

Now I have seen the setting but now that I read this thread I cand find it. It has to do with Active sync.
There is option to clean mail box on active sync or WDM I f I find it I will update it.

If anyone is having this problem with gmail, type in "recent:" before your gmail username in the settings and it will go away. The only side effect is that your sent messages go to your inbox too. Not the perfect solution, but better than not seeing any messages at all.

what is the email account? sounds like you're using pop.

presente21 said:
Hello jayt,
Did you solve your problem?
It happens the same with me...
I need some help too.
Thx
Click to expand...
Click to collapse
No sorry i did not solve the problem..im playing around with it to see if its something in the settings but no having any luck as yet...
Its hard for me to find a solution because sometimes it works fine sometimes it doesnt..

Email not updating on Captivate.

Is it just me, or are other Captivate users having problems with the email not updating? I have my email set to check for new emails once an hour, but I only rarely get notifications that I have a new message. I have to check my email manually most of the time.
Also, I never kill the email app so it is running all of the time.
Sent from my SAMSUNG-SGH-I897 using XDA App

Which email are you using? Yahoo! With default email client? Then yes it has issues over WI-FI. The email does not work on wifi only works on 3g or edge.
Sent from my SAMSUNG-SGH-I897 using XDA App

I have this problem using the touch wiz email app over cellular and wifi. Regular gmail and yahoo aps work. Have to reboot, then the touch wiz email works. Touch wiz email blows, though.
Sent from my SAMSUNG-SGH-I897 using XDA App

I guess I am using the default email app... I assumed it was a standard android app on all android phones. I like the app because I can have multiple email accounts in one place.
So is this a touch wiz app? Or is it an android app?
Thanks for the replies!
Sent from my SAMSUNG-SGH-I897 using XDA App

I had the same probleme before, I switched to K-9 mail and it works fine now

delete your email app's cache and or storage.

Don't use task killers.
Sent from my SAMSUNG-SGH-I897 using XDA App

The only problem I'm having with my email is with my corporate exchange account on both my Vibrant and Captivate.
I will get notifications about mail sent to my inbox, but I have rules set up to help organize my inbox, ex. mail from engineering dpt goes to a folder, and emails about project updates from group abc and xyz go to another folder.
I don't get notifications OR email for those emails unless I go into that specific folder and hit refresh, and then I get all those emails.
Although sometimes I will get mail notifications 7 Unread Emails but there won't be any in my inbox, nor will there be any in the folders.

SeaborneClink said:
I don't get notifications OR email for those emails unless I go into that specific folder and hit refresh, and then I get all those emails.
Although sometimes I will get mail notifications 7 Unread Emails but there won't be any in my inbox, nor will there be any in the folders.
Click to expand...
Click to collapse
I have this exact problem. No one has a solution?

I'm having this issue also.

A.VOID said:
delete your email app's cache and or storage.
Click to expand...
Click to collapse
This is what I did when I had the same problem with the Gmail client. This resolved the issue.

A.VOID said:
delete your email app's cache and or storage.
Click to expand...
Click to collapse
Where might one find such a thing? I'm not having any issues right now, but have run into e-mail FC issues which were resolved by removing and re-creating the e-mail accounts. If a simple delete of cache data will fix it that would be a faster solution.

im having this problen too so where do i find the cache and storage? im new to this

I have only had my at&t Captivate for a few days, and I have noticed that my email client runs about 4 emails behind. When me IMAP server receives an email the email client sees it and notifies me, and if I'm watching it I can see the email for a split second, but it removes it from the client. I won't be able to see that email until I get another email on my IMAP server (4 emails behind).
I saw on this thread that someone had better luck with K9 client, so I loaded it to try. I am seeing the same basic results, except that when a new email comes in I can see it till the client polls again. Then the new one disappears and is replaced with the most next email in my account, staying 4 emails behind.
I can check this at any time by looking at my webmail or my iPad.
Can any tell me how to clear out the cache? I have completely deleted the email account and reconfigured the account with same results. I believe it is an OS issue.
Thanks!

DFWGringo said:
Can any tell me how to clear out the cache? I have completely deleted the email account and reconfigured the account with same results. I believe it is an OS issue.
Thanks!
Click to expand...
Click to collapse
To clear cache, from home screen:
Menu
Settings
Applications
Manage Applications
Menu - Filter-All
Scroll down to Email. Click it and clear cache. I've never actually seen anything in there on my phone, however.
On another note, I did find that ATK (Advanced Task Killer) was correlated with emails hanging in my Outbox and not sending for my Exchange Server account. I put Email on the ATK Ignore list and that solved it. (I'm only using the ATK widget to kill things like when I exit a program and GPS keeps running, but even that seemed to screw up my email.)
Jeff

I have now loaded the Bionix1.2 ROM and I am having the same problem with it. I find it strange that it's only me having this problem. It stays exactly 4 emails behind.

DFWGringo said:
I have now loaded the Bionix1.2 ROM and I am having the same problem with it. I find it strange that it's only me having this problem. It stays exactly 4 emails behind.
Click to expand...
Click to collapse
I have now loaded the Cognition.v2.2.Beta4 and I still have the same problem. I have tried the K9 email cient, and obviousley have wipe the phone many times doing the ROM changes, and the problem remains. I would greatly appreciate any moderators feedback or help! I really love this phone and the Froyo ROM, but I need my email to work.
Thanks for any help anyone can offer!

[Q] the only gripe... very slow Email app with Exchange

The only gripe i have with the Galaxy Tab is the abominably slow Email app with Exchange integration. On any app start or when return from reading an Email it takes a full 30 or more seconds to load the Email list (i sync 1 week) and more often than not the screen / app becomes unresponsive and force closes.
I discovered that unlike Touchdown the in-built Email app simply downloads all Emails (1 week horizon) in all sub-folders (i have many, organization freak...). With Touchdown i can pre-select the folders i want on the Phone/Tab, which obviously makes the number of items much smaller.
By now i don't want to change from Email to Touchdown, because I like the integration of Emails & calendar entries, etc. native, but I have to work with the tab on work Email,... can't wait for every mail for 30 sec to load
Does anybody experience this too, and are there any remedies?
thanks

That isn't the case with me. I have 27 subfolders (really), not counting Inbox, Sent, Junk and Deleted folders. I need to manually refresh all but the main Inbox.
Response time moving from folder to folder is also a non-issue, and I sync back a full month (which is thousands and thousands of emails). I don't notice any extra delay when leaving Email and doing something else on the tab either.
I'm using Push, not timed polling, and no "peak schedule" so that may make a difference.
Sounds like you might have some database corruption going on. Try going into Settings/Applications/Manage Applications/All/Email and then "Clear data". This will nuke the mail on your device without changing your account settings. Sync up again and see if you still have the problem.
If you do, go into Accounts and Sync, click on your Exchange account, and click Remove Account, then reboot the Tab. Once you've done that, set your account back up, resync, and see what the situation is.

Croak said:
That isn't the case with me. I have 27 subfolders (really), not counting Inbox, Sent, Junk and Deleted folders. I need to manually refresh all but the main Inbox.
Response time moving from folder to folder is also a non-issue, and I sync back a full month (which is thousands and thousands of emails). I don't notice any extra delay when leaving Email and doing something else on the tab either.
I'm using Push, not timed polling, and no "peak schedule" so that may make a difference.
Sounds like you might have some database corruption going on. Try going into Settings/Applications/Manage Applications/All/Email and then "Clear data". This will nuke the mail on your device without changing your account settings. Sync up again and see if you still have the problem.
If you do, go into Accounts and Sync, click on your Exchange account, and click Remove Account, then reboot the Tab. Once you've done that, set your account back up, resync, and see what the situation is.
Click to expand...
Click to collapse
I will try clear data
I did see the issue reported (with no solution) on other forums though
Thanks
Edit: cleared data, same issue. I am hesitant to re-setup, because others have reported that that didn't help them either. I am on JM6, interesting that you don't hv the issue

shmigao said:
The only gripe i have with the Galaxy Tab is the abominably slow Email app with Exchange integration. On any app start or when return from reading an Email it takes a full 30 or more seconds to load the Email list (i sync 1 week) and more often than not the screen / app becomes unresponsive and force closes.
I discovered that unlike Touchdown the in-built Email app simply downloads all Emails (1 week horizon) in all sub-folders (i have many, organization freak...). With Touchdown i can pre-select the folders i want on the Phone/Tab, which obviously makes the number of items much smaller.
By now i don't want to change from Email to Touchdown, because I like the integration of Emails & calendar entries, etc. native, but I have to work with the tab on work Email,... can't wait for every mail for 30 sec to load
Does anybody experience this too, and are there any remedies?
thanks
Click to expand...
Click to collapse
I'm having this issue too, any solutions?

Same here,
have 50 subfolders
use Countdown actually.
Peter

Same with me. Very slow!!
It was the same on the original firmware/rom, on JK5 and JM6. Also performed full factory reset but it makes no difference.
Using the eval of roadsync at the moment and it works pretty well but it does not integrate very well with the calendar and contacts apps. I will probably configure roadsync for email and the built in app for calendar and contacts to get a working solution. Annoying and very disappointing!!

Search for the port for Galaxy S of the email app from galaxy tab, it solved the slowdowns and it removed the security pass.
Update:
This is it - http://forum.xda-developers.com/showthread.php?t=810454
Sent from my GT-P1000 using XDA App

This worked for me no lag when opening up my corp inbox. Tab now 100% perfect.
Had to change the galaxy email app shortcut as it was set to open the previous account by default. Even though they were called the same it always opened a blank mail box . I then had to change to all accounts. Now resolved
Sent from my GT-P1000 using XDA App

Skimi said:
Search for the port for Galaxy S of the email app from galaxy tab, it solved the slowdowns and it removed the security pass.
Update:
This is it - http://forum.xda-developers.com/showthread.php?t=810454
Sent from my GT-P1000 using XDA App
Click to expand...
Click to collapse
you used the first apk in that thread? i mean the email file in the first post?

shmigao said:
you used the first apk in that thread? i mean the email file in the first post?
Click to expand...
Click to collapse
it worked, but broke my camera (no odex file)

shmigao said:
you used the first apk in that thread? i mean the email file in the first post?
Click to expand...
Click to collapse
Be careful, it's a very OLD email.apk, from a pre-release leak of the Tab ROM.
It's missing a few features, and it has a lot more connection issues. I tried it just to bypass needing a PIN, it was not reliable.

Croak said:
Be careful, it's a very OLD email.apk, from a pre-release leak of the Tab ROM.
It's missing a few features, and it has a lot more connection issues. I tried it just to bypass needing a PIN, it was not reliable.
Click to expand...
Click to collapse
yeah, i can see that in the referred thread...
so is there a newer version that works AND is not taking 30-60 sec to load?

Croak said:
Be careful, it's a very OLD email.apk, from a pre-release leak of the Tab ROM.
It's missing a few features, and it has a lot more connection issues. I tried it just to bypass needing a PIN, it was not reliable.
Click to expand...
Click to collapse
It's old but is usable, the stock one is impossible to use... maybe in future updates samsung can solve this huge problem...
Sent from my GT-P1000 using XDA App

ok, this thread needs to be updated a bit, because just simply referring to the link is bad advise.
it broke my camera (driver crash), probably because the email.apk posted in the other thread linked does not have an *.odex file
i reverted back to the original email.apk and email.odex and my camera is working again.
scary
haha
now i am still stuck with a very slow email app

shmigao said:
ok, this thread needs to be updated a bit, because just simply referring to the link is bad advise.
it broke my camera (driver crash), probably because the email.apk posted in the other thread linked does not have an *.odex file
i reverted back to the original email.apk and email.odex and my camera is working again.
scary
haha
now i am still stuck with a very slow email app
Click to expand...
Click to collapse
You have to use only the email.apk and keep the original Email.odex, then the camera works fine...
The only problem i found is that the version of the port is from an old version... anyone have a more recent version?
Sent from my GT-P1000 using XDA App

Skimi said:
You have to use only the email.apk and keep the original Email.odex, then the camera works fine...
The only problem i found is that the version of the port is from an old version... anyone have a more recent version?
Sent from my GT-P1000 using XDA App
Click to expand...
Click to collapse
There seems to be a new firmware from samsung out... Wonder whether there is a new email client too...
Last time I tried to pull it from the fw, but didn't succeed.

Any solutions on this?
I think the problem is related with security from exchange. Because when I use the stock app I have to assign a pin to access the system, and the mail app works very slow, but when I use a modded version without the security it works normally...
Sent from my GT-P1000 using XDA App

Skimi said:
Any solutions on this?
I think the problem is related with security from exchange. Because when I use the stock app I have to assign a pin to access the system, and the mail app works very slow, but when I use a modded version without the security it works normally...
Sent from my GT-P1000 using XDA App
Click to expand...
Click to collapse
Am also looking for solution still newer fw's like JME have not solved it yet

The implementation of Exchange on Android is screwed... I use an Exchange 2010 server and not all my folders show on my android device. And even the ones which show dont update ona regular basis (My Sent folder updates once in a while... Right now it hasn't updated for 2 weeks)
On top of it it doesn't update all the features/items. For instance impossible to have birthdays for contacts. Or impossible to modify an event from the exchange calendar (It's only possible to delete it)
Not much to say. It's disappointing on a phone. It's ridiculous on a tablet (you expect at ;east the email client and the calendar to be perfect on a tablet)

Same happens to me since the beginning, anyone has found a solution???
I think it's unacceptable
Thanks

[Q] Did VZW cripple stock MAIL app?

To sync with my company's ActiveSync server, I HAVE to check both "Use Secure Connection" and "Accept All SSL Certificates."
However, the latter choice is not appearing in my MAIL setup screen, ONLY the Use Secure Connection checkbox. As such I'm not given access to my work's mail server. I've seen it on almost every Android device... why would it be missing on TBolt?

Sorry... can an admin. please move this to the APPS topic?
Thanks!

I had that same issue and thought it was just me. I'm using Touchdown for now but would love to use the stock exchange one
Sent from my ADR6400L using XDA Premium App

:\ Once you have root,you could try replacing the mail app from a Sense rom that does have both of these options in the mail app.

otto888 said:
:\ Once you have root,you could try replacing the mail app from a Sense rom that does have both of these options in the mail app.
Click to expand...
Click to collapse
Good idea... motivation for me rooting this bad boy.

I think I have only ever seen the "Use Secure Connection" and "Accept All SSL Certificates" options on the stock Android email app. The sense one only has the single checkbox.

otto888 said:
:\ Once you have root,you could try replacing the mail app from a Sense rom that does have both of these options in the mail app.
Click to expand...
Click to collapse
Has anyone tried this yet and had any luck?
Thanks!

Lipmonger said:
To sync with my company's ActiveSync server, I HAVE to check both "Use Secure Connection" and "Accept All SSL Certificates."
However, the latter choice is not appearing in my MAIL setup screen, ONLY the Use Secure Connection checkbox. As such I'm not given access to my work's mail server. I've seen it on almost every Android device... why would it be missing on TBolt?
Click to expand...
Click to collapse
No VZW had nothing to do with the mail app...
I am a bit confused by this. My exchange server shouldn't work with Android AT ALL... however due to HTC's ... how shall we say... engineering it works perfectly.
Wonder why you have to select all certificates...

How do we get HTML emails to show up on the stock app? All it gives me are text links.

1454 said:
How do we get HTML emails to show up on the stock app? All it gives me are text links.
Click to expand...
Click to collapse
Mine show up as HTML... not sure what is wrong on yours. Both GMail and Exchange are showing up fine.

I guess I just haven't found what I need to change in the setting yet then. I can be slow and special at times.

Ok, after more investigation, I have have realized that my exchange email is on plain text only, but... the option to change it is grayed out and unclickable. What am I doing wrong? I can't change the option from plain text, and I really don't like it.

It is crippled or at least modified
I'm pretty sure MAIL is crippled or at least modified. If you use MAIL to setup IMAP accounts, it will not let you specify an IMAP path prefix, which is a royal pain for me, since I can't view my sent emails without that IMAP path. That was one of the main reasons I jumped from WinMo to Android! Looks like I'll be rooting sooner than I thought (I've loved the Tbolt as-is until now)

On yours, does it have the option where it is suppose to allow you to check between html and plain text, grayed out? My personal email is fine, it's just the exchange email that is giving me fits. I can change the normal account. Oh, and html worked fine on my D2 with exchange.
Sent from my ADR6400L using XDA App

Set up fine here, both before and after root with the stock mail app that came with the phone. I do have the choice of HTML or Plain Text and neither is grayed out. I have only one choice for security and it says "This server requires an encrypted SSL connection" which is checked. My admin also pushes a security policy requiring a PIN or password after a 15 minute time out.

To get rid of the exchange security, and get both SSL check boxes, I installed this app.:
http://forum.xda-developers.com/showthread.php?t=775007
It doesn't work with the HTC message widget, but at least it gets you corporate email.

Have you tried telling it proceed? I had the same qualm, and I hit next and it prompted me to accept the certificate even though it was invalid.

Yeah, I have set up the account, and it works fine other than the fact that I can't get HTML emails in anything other than plain text. I go emailapp>menu>more>settings>send/receive>recieve settings and under receive settings the message format is grayed out and unselectable. I know it's not the server, because I had it setup fine on the D2. I have also tried deleting the account and starting over from the beginning, and it still does this. So I don't know what to do to fix it.

Any update on the HTML email issue? I'm rooted, so I can swap the native app with any other other Sense friendly app. It works well in Touchdown, but I prefer to use the native mail app -- it's much cleaner and well integrated. I just REALLY need to see HTML and graphics in my emails.
It used to be fine with my Droid X, so I know that it's not a server policy. It's just broken in the TBolt's native mail app.
thoughts?

I haven't really had the time to investigate further. I've just let it be for now. Semester will be over in two weeks, then I can look more into it.

Honeycomb Stock Email App Problem!

Okay, I'm gettting really really pissed off at this issue and I need to know if this is just my tab or a honeycomb issue!! So using the stock email app (not the Gmail app) i send an email and i find that it appears as unread under sent. I figure that's fine so i click the checkbox and mark as unread--resync my email and i find that it still says unread!! Even if i give it a day or two, the "Unread Sent Mail" just stacks up...so frustrating. Am I the only one here? I can do a factory reset if that's the only option but i'm always busy and don't feel like rerooting and reconfiguring my tab to the way i want....any help? Btw, anybody else experience their alarm icon disappearing randomly during the day? Thanks for any comments or words of motivation haha

its the app problem... stop using that ****ty app... and go download a better apps at market like k9mail

[SOLVED]
edan1979 said:
its the app problem... stop using that ****ty app... and go download a better apps at market like k9mail
Click to expand...
Click to collapse
Thanks for the suggestion but I figured out sync issues by Changing my IMAP prefix then using a computer to log into gmail and select which IMAP folders to hide.