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HTC Touch Pro - Email

Hi all,
Just wondering if anyone can help.. I have a HTC Touch Pro and have email setup to come straight through to my phone... i can send and recieve emails fine but once i've recieved them and they're in my inbox... after a while they automatically delete themselves..
Does anyone know if there is a setting somewhere which allows you to have the option of keeping the mail in the inbox until you delete it yourself?
Thanks for the help!

Does it actually delete from your email account or just not show up on the phone? I think it only looks at recent emails, that's why they disappear.

Nah it doesn't delete them from my email account it just doesnt show up on the phone.. but sometimes when im out and busy and get an email i leave it to reply for a while but it has gone from the phone...

jayt2008 said:
Nah it doesn't delete them from my email account it just doesnt show up on the phone.. but sometimes when im out and busy and get an email i leave it to reply for a while but it has gone from the phone...
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Click to collapse
I'd help if I still had mine... Sorry.

Mine works fine with POP3 configuration. Do you use IMAP?

How many days did you select in the email settings? You can select 3, 7, and unlimited I believe...
The TP will only show the messages based on the above selection...

I'm actually using POP3 aswel..
and joeltje, in "Download Messages" I have "All Messages" selected.
The emails i send stay in the 'sent' folder until i delete them.. i would just like the recieved messages to stay in the inbox until i delete them..

Anyone?...

How big is the total amount of messages? Maybe your memory ran out?
I know I can't get my whole inbox on this phone, it simply won't fit

do you only use your phone to get your emails?
if you use another program such as outlook or outlook express, then the emails will be removed from your server and placed in your local inbox on your PC (if you have this setting enabled). Then when your phone syncs with the server, since the emails have been removed, they are removed from your phone.

Re above: Certainly that was what was happening to me. I download emails separately into the phone whilst out and about but had the 'remove from server' option enabled in outlook. Therefore as soon as I opened outlook on the pc they all vanished from the phone - look in account settings and disable this option. You then keep both local copies. This option also exists in the Touch Pro email account settings, if enabled then any emails deleted from your phone will not appear in outlook later!

joeltje said:
How big is the total amount of messages? Maybe your memory ran out?
I know I can't get my whole inbox on this phone, it simply won't fit
Click to expand...
Click to collapse
LOL, I have my entire inbox on my Mogul, with hundreds of attachments

jayt2008 said:
Anyone?...
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Click to collapse
Hello jayt,
Did you solve your problem?
It happens the same with me...
I need some help too.
Thx

Are you guys using gmail by any chance? If so, you need to make sure that pop3 is enabled for all messages, otherwise they will be erased off your device if they've been read.

Blowfish64 said:
Are you guys using gmail by any chance? If so, you need to make sure that pop3 is enabled for all messages, otherwise they will be erased off your device if they've been read.
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Mine dont....and Im set up as imap

I'd like to know a solution to this too. My Pro seems to retrieve the latest messages and delete older ones from my inbox.
Is there any setting misconfig here. I set mine to 7 days.

Now I have seen the setting but now that I read this thread I cand find it. It has to do with Active sync.
There is option to clean mail box on active sync or WDM I f I find it I will update it.

If anyone is having this problem with gmail, type in "recent:" before your gmail username in the settings and it will go away. The only side effect is that your sent messages go to your inbox too. Not the perfect solution, but better than not seeing any messages at all.

what is the email account? sounds like you're using pop.

presente21 said:
Hello jayt,
Did you solve your problem?
It happens the same with me...
I need some help too.
Thx
Click to expand...
Click to collapse
No sorry i did not solve the problem..im playing around with it to see if its something in the settings but no having any luck as yet...
Its hard for me to find a solution because sometimes it works fine sometimes it doesnt..

Inspire won't send emails

I use my hotmail account on my inspire and it won't let me send emails. It really passes me off because I have some items on Craigslist. So I have to wait until I can get home to use my computer.
Sent from my Inspire 4G using XDA App

Are you using the phone's native email app? Some people, myself included, have been having problems with this. I didn't really get far in getting in fixed, but I did download the k9 email app and it's working perfectly. If you're not already using that, give it a try.

wraithevolution said:
Are you using the phone's native email app? Some people, myself included, have been having problems with this. I didn't really get far in getting in fixed, but I did download the k9 email app and it's working perfectly. If you're not already using that, give it a try.
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Click to collapse
Yes I am using the factory email. Thanks ill give that app a shot.

brent_si said:
Yes I am using the factory email. Thanks ill give that app a shot.
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Click to collapse
Good, I hope that works for you. My native email app worked for the first 10 days or so and then just stopped fetching my email completely. Then when I would try and refresh, I would get error messages. I changed a few settings which allowed me to refresh and get new emails but it would never fetch on it's own again. I think some changes were made as k9 made an update right afterwards with a changelog that said something like; updates to security for IMAP and others. I think some changes were made that we weren't aware of but only affected certain people. It's a bummer as I really enjoyed HTC's full screen email widget!

Solution is straightforward. GO to Accounts, account settings, go to outgoing settings, and change the last two :
Security Type: TLS
Server Port: 587
Dont ask me why this works or what it means. I have absolutely no idea. I saw it somewhere on another device once and wrote it down 'just in case'. And it works!!

Hotmail/Live settings with custom domain name

I can't find anywhere how to set a Hotmail/Live account that has a custom domain name. On Windows Mobile, the Windows Live app set up seamlessly. If I had a @hotmail.com domain, it would be easy. But my 'Live' email doesn't use the hotmail.com domain.
I need some better search wurds...

Pop settings
Based off what you are stating, you might be able to try the Live Pop settings as discussed here: http://www.ehow.com/how_6728632_configure-email-outlook-mobile-phone.html
Don't know if this will work but it is worth a try.

Try m.live.com
Sent from my Inspire 4G using XDA App

aybarrap1 said:
Based off what you are stating, you might be able to try the Live Pop settings as discussed here: http://www.ehow.com/how_6728632_configure-email-outlook-mobile-phone.html
Don't know if this will work but it is worth a try.
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Click to collapse
Sweet! that did the trick, at least for the email part. Everything I was reading had me trying settings for and Exchange email. Just about every page I found had me tweaking hotmail.com settings, and one combination I tried sync'd my calender and contacts, but only downloaded one email.

OK, went back to the Exchange settings over the pop3. It was working correctly before, I just didn't realize it doesn't back sync earlier emails.
My company email is [email protected][I]xyzcompany[/I].com and I used m.hotmail.com as the server and it seems to be syncing correctly.

OK, this thing won't keep any email that is more than two days old. No matter what number of days I select. It syncs contacts and calender just fine tho.
*scratches head*

SI don't know that it would help but they just released an official hot mail app in the market. I know it isn't the greatest solution but it may solve your problem.
Sent through the power of Cthulhu!

hungmung said:
SI don't know that it would help but they just released an official hot mail app in the market. I know it isn't the greatest solution but it may solve your problem.
Sent through the power of Cthulhu!
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Click to collapse
Hey thanks buddy. I searched the market for an 'official' MS app. I was looking for "Windows Live" as my search words, and all I found were 3rd party apps.
It seems to work pretty good. And handles multiple hotmail/Live email accounts.
Now if I can just keep all my contacts straighten out. This phone like to sync toooo dam much info, and I've been deleting duplicates and redundant info for days now! Ah.. gotta love the learning curve that comes with a new (to me) OS.

Email app deletes Inbox contents during synch

Hi folks,
The native email app on my Verizon Galaxy S III is setup for POP3 send/receive with my ISP account, just as I've configured on prior phones. When it "syncs" email, anything in my Inbox on the phone literally disappears and new email is downloaded and shown in the Inbox. Sometimes, email sits on the phone for a day then is erased on the next synch.
I've tried turning off synch for this POP3 email under Settings -> Accounts, which seems to keep the Inbox populated longer than an hour or less, but nothing prevents emails from being removed up to a day after being received.
This behavior is unwanted and seems a bug - exact thing happens on our other GS3.
Ideas welcome.
UPDATE: I found a repeatable scenario for this symptom and reported it to Verizon Technical Support. This seems specific to email programs based on the stock ICS code for this phone. I have purchased Kaiten email as a workaround option (it's very good, IMHO - K-9 email is the earlier, still-free version of Kaiten, if you are interested to try).
- ooofest

The included email application also irks me as well; even when I set it to sync ONLY my inbox, it floods me with email from all my other folders, including the junk folder... And to top it off, it syncs waaay more than I tell it too..
Anyways back to your problem, have you tried clearing the email application's data? Perhaps starting fresh with the application might be what you need.
To do that, just to Settings -> Application Manager > Look for 'Email' , press it, and then hit "Clear Data".
When you launch email after that, it will be as if you first opened the application.
Hope that helps..

Thanks, we've tried clearing, deleting/reinstalling the accounts, etc. and no go. I've setup these same POP3 accounts on multiple devices in the past for all sorts of email clients and this is the first to wipe out prior emails before my eyes.
Email should be rather basic and is kind of essential, so a bug like this is odd.
I also don't understand what the Settings -> Accounts -> Email -> Synch checkbox is supposed to do in this case, since the Email app has settings to check for new email every 15 minutes and does so if I uncheck that box in the phone's Settings.
Unfortunately, I haven't found another email client - pay or free - which has a decent interface in comparison to this basic app. It seems stupid to pay for such a basic feature, so I'll phone this in to Verizon as another complaint about the phone (i.e., it won't be the first, unfortunately - I'm hoping this feedback gets to Samsung eventually), but am willing to try other clients just to get a clear, basic interface and solid operation.
- ooofest

Well, if your phone is rooted (it is much easier to do it now in less than five minutes), then you could also replace the stock email application with the aosp email application. It'S the email application that's on pure android. I find it much better than the included app.

yosterwp said:
Well, if your phone is rooted (it is much easier to do it now in less than five minutes), then you could also replace the stock email application with the aosp email application. It'S the email application that's on pure android. I find it much better than the included app.
Click to expand...
Click to collapse
Yeah, I've been avoiding root - even with the new procedure - in case the phone needed to go back in due to any h/w issues, since I had WiFi oddness in the first week (which has since gone away . . . even more odd). Just didn't feel like going through unrooting, etc. if returnable issues continued.
It might be what I need to do, though it can't hurt to give Verizon a call and report this app behavior.
- ooofest

I am having a somewhat similar situation. Using the stock email app on my S3, my inbox seems to be deleting any emails older than 1 week? I do have it set to "Never". Anyone else have this?

ricky babalu said:
I am having a somewhat similar situation. Using the stock email app on my S3, my inbox seems to be deleting any emails older than 1 week? I do have it set to "Never". Anyone else have this?
Click to expand...
Click to collapse
Yes, though this happens within 24 hours for both of our GS3 phones, despite the "Sync" values in Settings for each account.
I am literally seeing the emails disappear before my eyes on refreshes, as they don't even go into Trash. Something seems awfully amiss.
- ooofest

ooofest said:
Yes, though this happens within 24 hours for both of our GS3 phones, despite the "Sync" values in Settings for each account.
I am literally seeing the emails disappear before my eyes on refreshes, as they don't even go into Trash. Something seems awfully amiss.
- ooofest
Click to expand...
Click to collapse
I rely on my emails for business, so this is a huge issue for me.
I am going to give K-9 a try. I might also look into syncing my business account with Gmail using IMAP

yosterwp said:
Well, if your phone is rooted (it is much easier to do it now in less than five minutes), then you could also replace the stock email application with the aosp email application. It'S the email application that's on pure android. I find it much better than the included app.
Click to expand...
Click to collapse
Do you happen to have a link? Thank you

Dudenell said:
Do you happen to have a link? Thank you
Click to expand...
Click to collapse
Here you go: Click here
Don't forget to thank the op of that thread (too )

I decided to root the Galaxy S III (with the quick method), deleted the shipped email and exchange apps, installed the AOSP versions from ICS and . . . emails disappear from the InBox even faster, now. So, there's something odd going on, here.
I found a copy of the Verizon stock image for our phones, researched how to convert and mount the system.img.ext4 file contained therein, pulled out the Samsung SecEmail and Exchange .apk and .odex files, then recopied them into /system/app. Rebooting had my Samsung email working again, bugs and all.
So, now I'm going to unroot and call Verizon Support. Titanium backup had a backup of these apps, but when I uninstalled the apps from the phone . . . it also deleted the backups, apparently. Hm.
Thanks.
- ooofest

Definitely freaky behavior! I don’t have a phone with POP3 in front of me so I may not have the menu wording exact. I found that if you change Amount of Mail to Sync to “1 Month or 100 Emails” (it was the last option in the drop down box) it corrects the deleted email problem.
Hope this helps,
BigK52

I dont know if you want to go through this or not. I was having serious email issues also. stuff deleting, not receiving, not pushing...etc. I was rooted with a newly flashed Rom and thought maybe it was the Rom causing the issues. Everything on the Rom was working perfectly except this. I also use my email for work so it was important that it work correctly. I had just spent several hours setting my phone up but decided to wipe clean again and reflash. In my set up with Bean V5 it asks if I wanted to restore any emails already set up. the first time I pressed yes, this time I bypassed and instlled everything and prcedded manually not using auto. Everythign went through fine and my email and the rest of the software seems to be working just fine. It was a lot of work and wasted time but hopefully it will be worth it if all works well. Just a thought.

BigK52 said:
Definitely freaky behavior! I don’t have a phone with POP3 in front of me so I may not have the menu wording exact. I found that if you change Amount of Mail to Sync to “1 Month or 100 Emails” (it was the last option in the drop down box) it corrects the deleted email problem.
Click to expand...
Click to collapse
Thanks, it was one of the early options I tried here (actually, went with various values), but both phones still delete Inbox emails within 24 hours.
Yes, definitely freaky behavior.
- ooofest

1Android said:
. . . In my set up with Bean V5 it asks if I wanted to restore any emails already set up. the first time I pressed yes, this time I bypassed and instlled everything and prcedded manually not using auto. Everythign went through fine and my email and the rest of the software seems to be working just fine. It was a lot of work and wasted time but hopefully it will be worth it if all works well. Just a thought.
Click to expand...
Click to collapse
When I reinstalled the default Samsung email + Exchange APKs after backing out the AOSP versions, I went through "Manual" configuration this time . . . we'll see if that matters, but it really shouldn't. Thanks for the suggestion.
- ooofest

Ouch, it's still not working? If manually setting the settings doesn't work, perhaps it is an issue with the email service you are using... If there is a web interface for your email service, perhaps you have a setting for deleting a message after a certain amount of time or after you view a message. Perhaps that's the case?
Just a thought, I hope in the end it all works out for you
Sent from my SCH-I535 using xda app-developers app

Yeah, it's rather odd. I tried our Droid Incredible, Incredible 2 and Galaxy Tab (all on Gingerbread) yesterday, with no problems retaining our POP3 emails.
Seems to be a POP3 issue related to the ICS email client. Testing with a Play email replacement today . . .
- ooofest

OK, while on the phone with Verizon Support, I figured out a repeatable problem scenario:
Setup a POP3 account using the default Email app
Pull down emails from your server using POP3. There will be new emails in your phone's local Inbox and you can do anything you like with them (i.e., all functionality is enabled and operates as expected).
At this point, you can sync/refresh the Inbox for your POP3 account as much as you want and the emails you downloaded remain local to the phone.
Delete some or all of the previously downloaded emails from the server. This happens sporadically in our case, because only our PCs delete emails from the mail server at various points in the day, but our phones poll for new emails every 15 minutes.
You can still sync/refresh the Inbox for your POP3 account as much as you want and the emails you downloaded remain local to the phone.
Send a new email to your account, i.e., place a new email on the server.
Refresh your account's Inbox on the phone by either re-opening the closed Email program or hitting the little refresh circle in the upper right corner while viewing the Inbox.
Your new email will be downloaded from the server. And, all emails that were deleted from the server will disappear from your Inbox.
So, the local Inbox disappearances only happen for emails that were deleted from the server, during a synch that brings a new email to the Inbox from that same POP3 server.
I reported this scenario to Verizon Technical Support for submission to Samsung.
There may be other repeatable scenarios which cause local Inbox emails to disappear from the stock Email app, but I am not yet aware of them.
They had another report of the same issue, with only recommended workaround being the installation of a new POP3-supporting Email app (they suggested K-9).
- ooofest

ooofest said:
They had another report of the same issue, with only recommended workaround being the installation of a new POP3-supporting Email app (they suggested K-9).
Click to expand...
Click to collapse
I can tell you K9 won't work, either. It also deletes all your emails that aren't on the server once you sync just as the stock app does, however I didn't try K9 with the stock email app deleted so who knows? I guess I'll give it a try with the stock app deleted and report back.
I'll be following this thread, meanwhile I'll probably re-activate my Thunderbolt or my old BlackBerry because, unfortunately, I cannot live with this bug.
UPDATE: Use Titanium BU to remove email app(s), reboot and install Aqua Mail, it retains emails after they are deleted on the server!
This means TOUGH LUCK, ebay people, my Galaxy S3 is NOT FOR SALE!

xs11e said:
I can tell you K9 won't work, either. It also deletes all your emails that aren't on the server once you sync just as the stock app does, however I didn't try K9 with the stock email app deleted so who knows? I guess I'll give it a try with the stock app deleted and report back.
I'll be following this thread, meanwhile I'll probably re-activate my Thunderbolt or my old BlackBerry because, unfortunately, I cannot live with this bug.
Click to expand...
Click to collapse
I've moved to the purchased Kaiten email app - from the author of K-9 - and it works great. Respects the settings for each account and there have been no unexpected actions. UI is solid, too.
- ooofest

[Q] MS Exchange Account

Just wondering if any of you are using the the Z3 with an MS Exchange account (not office365) and getting email and calendar events to sync accordingly?

cappa1983 said:
Just wondering if any of you are using the the Z3 with an MS Exchange account (not office365) and getting email and calendar events to sync accordingly?
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Click to collapse
Yep, exchange 2010 and also hotmail

Brendo said:
Yep, exchange 2010 and also hotmail
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Click to collapse
Thanks. I think then it's an issue with my phone. Searching the interwebs doesn't really say much about the topic in terms of syncing errors. and, sony support seems to indicate they have "not had one issue with exchange and email/calendar syncing."

I've had issues with android native email app not synching. Can you describe your issue in more detail, it could be the same as mine.

bplogan said:
I've had issues with android native email app not synching. Can you describe your issue in more detail, it could be the same as mine.
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Click to collapse
well the email app takes the exchange account, I get email coming in with push. but I don't get calendar events. no matter what I do.
there's no error, or message, just doesn't show up. same settings on my two year old samsung, works just fine.

Check my blog entry at blogs.msdn.com/Baliles. I posted an article on how to get it to work.

baliles said:
Check my blog entry at blogs.msdn.com/Baliles. I posted an article on how to get it to work.
Click to expand...
Click to collapse
thanks for the suggestion. I actually came across your msdn post a while ago. BUT, unfortunately, outlook.com (365) is not my exchange provider, so it's a moot point.
thanks again for the post.

btw I'm using Google calendar if that makes a difference

Have you tried alternative clients?
I use mailwise and I am getting emails and calendar sync no issues.

sephstyler said:
Have you tried alternative clients?
I use mailwise and I am getting emails and calendar sync no issues.
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Click to collapse
yeah that actually did it! I spent the day going down the list of exchange and email clients and in the play store and when I got to mailwise, it actually synced up the calendar events.
I damn near fell of the chair
thanks again for the suggestion. I'm not at all sure what the difference is, in setting up an exchange activesync account from mailwise as opposed to say cloudmagic or the sony email app or k9, etc...
anyway it worked and I hope this thread comes in handy for any unlucky soul that faces this issue.

Just my story and suggestion:
We use the Mdaemon Server (v14) with active sync support. First synce with my Z3 went finde. But immediately after that everything got messed up.
So after a few times adding and removint the account I tried to use the original Android Exchange client - same story here. Started to work and the just stopped to sync.
As a finel solution and afer running trough tons of Google-searches I have found the holy grail for me - Nine.
The cool thing for me was that it has a 2 weeks test-period after which you need to activate it.
So I tested about 11 days without any error and decided to buy it. So far no regrets on my decision! What I totaly like is that it has a well working search and a chat-view mode for the messages.
Anyway -- just give it a try - 2 weeks free testing.
The key was 7,60€ or whatever - equals 9.99USD.

Brendo said:
Yep, exchange 2010 and also hotmail
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Click to collapse
which settings did you use for hotmail? I couldn't get mine to work...

msxghost said:
which settings did you use for hotmail? I couldn't get mine to work...
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Click to collapse
Setup via exchange, then it automatically puts in all settings once you've added email and password

Bren026 said:
Setup via exchange, then it automatically puts in all settings once you've added email and password
Click to expand...
Click to collapse
Strange, every time I do so I get the following:

Email App - Address lines cutting off in replies
Hello dear,
There is a problem i noticed with the Z3 email client after setting up my office email on Exchange.
for example, i am getting an email from someone with multiple people in "CC" and "To".
If i do a "reply all" or "reply only to the sender", in my reply, all the other addresses other than the sender's name gets cut off from the email to which i am replying.. This is a very disappointing thing for me since it seriously deforms the email chain and make us lose track of who all where there in the earlier email. This is especially bad when using for corporate official emails.
Before switching to Sony, (due to Battery life), i was using Samsung Galaxy and Samsung email app never had this issue. Whether you reply or forward, the previous emails were intact with all addresses and details.
Any idea on how to solve this?
regards....