I have HTC touch pro for sprint STOCK ROM!, since yesterday i noticed that after standby everytime i try to turn it on i get a lightly dark screen all functions still work but i just cant see anything! I try soft reseting it and i have to do it like 3 times to get a touch pro screen (sometimes not at all). I tried hard reseting it and the problem maintains, I am figuring out what is making it freeze and it is the landscape, everytime i landscape my phone it wont even let me do anything on it and when i try to go back to tflow it wont show me anything so i click the power button to put it on stand by and try to turn it on again thinking it might be a glitch but it just completly freezes on me. I havent been able to see anything on my screen for the past 4-5 hours, i am not sure what it could be. I have searched the forum for similar problems and i found none, i cant be the only 1. I have to call HTC technicians on monday to see if they can fix it, if not i am getting a new one.
Any help would be appreciated, ALSO im a total noob when it comes to phones, so if u try to help please be specific, i dunno where advance config is on my phone to even tweak the landscape or anything that has to do with this issue. Thank you guys
I've had the same issues in 1 of my 2 TouchPros.
Had to soft-reset a couple times to get the TouchPro power-on screen...
Landscape mode freezes it.
I disabled TouchFLO from Today in the settings, and that isn't the problem.
This phone is only 1 month old, literally. Its brand new and hasn't been dropped. No LD either, so I'm completely confused on this. This must be a hardware glitch or something. I'll be holding onto it, playing with it over the weekend but I'll be taking it in to the service center on Monday.
My friend had this problem with his xperia. For him it was a hardware issue, and something to do with the connection of the screen (when you slide out, it moves a little) so he had to send it in for repairs
Related
Just got it. Looks great and all functions seem to work except if left for a bit, the device seems to freeze with a blank screen, but the green network signal LED still flashes every few seconds as normal.
The display is off, and all buttons don't work when it's like this and a battery out job is needed to reboot and get it back to working.
Everything will be fine until it times out or whatever and goes into this hibernation/semi dead mode.
This seems odd as I thought most phones these days allowed emergency calls in most standby modes. No keys work so no 999's for me when this is being like this.
Have I missed something obvious or is it a proper fault?
Please help as I need to send it back asap if it's a faulty phone.
Thanks,
Joe
Just to add, it has just frozen again but this time on the today screen. No keys active, and when I call the phone number it rings on the phone I call from, but nothing happens on the v1240.
Update: I also bought another as a gift, it doesn't do this and the faulty phone has been returned as I am away from the UK with work for some time soon.
Topic can be closed now - it's a hardware fault.
Need to know if anyone here with a Touch Pro device ever had the hardware keyboard just stop working. I cannot time when it will happen it varies. I can slide out the keyboard to respond to a message the backlight is on the all of a sudden after a little tyoing the light goes off and no key I press shows up. All of the screen keyboards work no issues. I have to do a soft reset to get it back. Today before it locked one of the keys I pressed was still in memory and I had rrrrrrrrrrrrrrrrrr all over the screen. I had to take the pen and cancel the message but the keyboard was not working anymore.
I called Verizon they had me change my backlight setting thinking it was that but of course it did not. Now they are saying a device replacement...guess I should have gotten the insurance.
Is there any advice someone can offer me on this problem?
I've had this happen to me one or two times, and the times that I've had the problem I've fixed it but soft resetting. I've just brushed it off as one of the quirks, and I haven't worried about it since it hasn't happened in a while. If it continues to occur I guess I would see what you're carrier can do for you
Mine did that a mutliple of times. Same exact scenario. Since I upgraded to energyrom, hasnt done it once. If I had to take a guess, some glitch in the preloaded rom?
All,
Im having some trouble trying to get the touchscreen to work properly..
I though it was a random bug with phone's the lock system [as i've never configured it nor used it before].. Several minutes after booting the touch screen would stop working, but all the bottons would work perfectly and respond on time..So i decided to flash the room..
Before flashing I did a hard reset [got hardspl], everything went ok until the calibration screen came up.. The first thing it asks you to do is tap it.. I have to tap it several tens of times and wait minutes [5-10] for it to respond.. I get to the white screen where the calibration cross appears, I tap it several times and wait some minutes but I guess the system thinks Im not taping in the right zone and just starts the process all over again..
I have no idea that's going on with the touch screen.. Can't use the phone at all..
Restore your handset to Stock SPL and Stock ROM
Return your device to HTC/Carrier for a replacement
unless of course the fault is your own, they shouldnt have too much of an issue with that
I live in Costa Rica.. They don't even sell HTC here, neverless a replacement and its oow anyways..
I think its related to the digitizer, i applied some pressure on the lower left side and it's working now, will most likely fail again though..
I hope someone can help me, I have a Sprint Touch Pro2. Last night it randomly started rebooting itsself, i was not loading a new rom, i was not installed any software, i wasn't doing anything other that texting and IMing people. After i removed the SD Card, there were a few times i got it to load to the unlock screen, but once i got passed that it would say "starting device activation..." or something like that. Then i got it loaded but Touch Flo 3D would not automatically start. So i removed the battery and restarted it again and i went to bed and left it charging, and it kept restart itself again, when i woke up it the phone was dead, and will not turn on. The charging light is on but it will not turn on.
This happenned to me, i ended up having to exchange the phone.
have u tried a hard reset. U can do this by holding power button and call and end keys.
Phone must be off and it will completely erase your data
this sounds like what my phone is doing. is there a fix? i think im sol because i didnt buy it though sprint.
Not Hopeless
This happened to my Sprint TP2 I soft and hard-reset it but it still went back to the reboot loop.
I put it in the tri-boot screen and re-reflashed the stock ROM and all was well.
Same here
The same thing is happening for me right now. Soft-resets aren't helping. It's sporadic, however, sometimes saying it successfully activated and needs to reboot (then going into activation right away), sometimes saying it failed, and sometimes not coming up at all (but I'm pretty sure it's running in the background, even if I hit cancel, because the phone is very warm and the battery drains very quickly).
I took it to Sprint and they confirmed it was already activated. They tried manually activating it, succeeded, and it still kept doing it. However, both them and I were able to place a phone call, text, and visit a website... so basically it was working. But, like I said, this constant nagging of activation was running in the background sucking juice and killing performance. Their diagnosis was "it's acting weird". The main home screen clock has also been stuck at 0:00 ever since this started (though the lock screen clock and clocks in the World Clock screen are correct).
They said I could go to their service shop and do a diagnostic and backup/wipe/restore or they'd replace it under warranty if it still didn't work.
I figured I'd just try the hard reset myself tonight. Will post how that goes. I'm not sure what this "tri-boot" screen is, but I'll do some searching and check that out too.
The other day, I hit the power button on my touch pro, and the screen didn't come on. I did a soft reset, and it started working again. Now today, the same thing is happening, but a soft reset isn't helping.
The screen's back light comes on, the LEDs on the buttons come on, and the phone seems to be working fine. I hear all the sounds, including the HTC sound while it is booting, and the new message sound, but the screen stays black. It still recognizes touches, it just doesn't show an image. I want to do a hard reset, and will if I can get it to come one one more time, but its been about a month since I backed up my contact list. Lesson learnt there. I'm afraid it might be a hardware problem since I don't see anything while its booting either.
Anyone know if this is a known hardware issue with the touch pro? The phone is less then 3 months old, and I've been real careful with it. I haven't dropped it from more then 2 feet, and even that was onto carpet. Its the Verizon version if that makes a difference, and I'm running one of the NFSFAN roms. Its not the newest one, but rather the one posted on October 19th. I doubt its the rom, though, as I've been using it for around 2 months with no issues.
EDIT: Ok, I went into the bootloader to see if it was hardware of software. I figured if it was hardware, the screen would be black, and if it was software, it would be the rainbow. Sure enough, the screen stayed black. Hit the reset button, and the screen actually came on! Go figure. Went to do a backup, and the screen literally crapped out on me while I was watching it. Definitely a hardware problem.
similar with Touch HD... kinda
I've been having a similar problem with my Touch HD. The problem is very intermittent though and is sometimes hard to reproduce. The screen and phone will be working fine then once in a while when I push the power button to lock the phone, I'll unlock it and the screen stays black. I know that the phone is still on and even unlocked because pushing the buttons at the bottom makes the phone vibrate. The only consistency in reproducing the problem happens after I do something major on the phone such as making a phone call, browsing the internet, sometimes charging the phone. Other than that, I can sit here and push the power button all day and it'll come on and off with no problems. When the screen does go black I've taken the battery out repeatedly as well as repeatedly rebooted the phone until it comes back on. I've tried doing hard and soft resets to no avail. I've tried deactivating "turn off backlight if device is not used for" and "turn off device if not used for" without any resolve. After this I've even left the screen on (disabled backlight off) to see if it flickers or shows any sign of being faulty and it seems to be fine. I'm currently on Dutty's HD WM 6.5 Leo R5 WWE rom, but this has happened with two other roms (NRG, LIA). Other info include:
OS: 5.2.23016
Manila: 2.519192828.0
Radio: 1.14.25.24
Protocol: 52.64.25.34H
I guess the only consistent software has been my radio. Please help! Any advice would be awesome. I've tried google search and xda search without much help. Thanks