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Random white screen?

Hi there, I have a random problem, that I have had on the 1.5 ROM, the beta ROM, and now the new ROM.
Occasionally, the screen goes completely white. It seems to be working, but the screen is not. This is not to do with an applications that are installed, as this happens even with a factory reset unit.
I can't figure out what causes it. Has anyone else seen this? Any comments?

have you find a solution
I know this post is quite old, but I can't find a clear answer about this problem...
My Atom stop with a white screen (colored,thin lines appear on the screen.Then the screen slowly turns to white)...
I must remove the battery and reset it to launch it again
I tryed everxthing... ROm update from the original firmware, PDAVIET (3 version on WM5 an WM6)
lot of resets, hard and soft...
This problem appers all the time... but randomly... 1 hours, 5 hours or 2 days after a reset....
Can you help me...
RGS
Fred

May be a hardware problem. To me it looks like a loose connection inside to the screen.

Do a search in the forum for "White Screen of Death" and you'll find lots on info regarding that problem. I don't think this was a problem with Tornados. I've read about this problem, mainly on HTC Dash. Good Luck.

i had similar problem with my E200 afer fall from 1 meter. I think its hardware problem. Dont know how to fix it

with mine tornado, it was a connector that wasn't attached anymore from the screen to the board..
you can always give it a try to look inside

[HTC s710] Display turns off all the time

Hi to all!
I have a strange problem with my HTC s710.
I bought it a month ago and it worked fine for a while, then it started to shutdown the display. Then it appears again, and the it turns off... it continues to work, but you can see nothing because the display turns off.
It's impossibile to use it. The HTC customer care sended back my phone after having upgraded the software but the problem is still here.
They wrote: "upgraded software and no problems found" but it's not really true.
I can't use the phone because the display turns off while i'm using it...
i tried to hard reset it several time without results.
Please, help me...

I would take it apart, clean the contacts and make sure it is seated properly. Does it happen when you're not using the device? Say if it's sitting on the table will the display flicker?

Unfortunately this is a very common problem with the S710... Since so many people are experiencing this issue with their phones even after hard resetting & changing roms I strongly believe it's a hardware issue.

It's not s710 only, even the microsoft emulator also have the problem

Look in the registry HKEY_CURRENT_USER\ControlPanel\Power The Dword-key "Display". It sets the seconds for display timout. It overrides every other setting!

It happens while i'm using the phone...
for example, if i'm writing an sms, it suddenly turns off the display... then i have to wait for a while and the it appears again... and this go on for all the time...

same problem to me.... dunno what the source of the problem is
guess gonna have to take it back and ask for refund

i've already send it back to the HTC customer care and they said there is nothing to do because it works fine... (oh my god!)
I think it's an hardware problem...

Display blackout
I got the same problem too, did rom upgrades but no success, it s**ks
Its an intermittent fault.
Should someone identify the problem pls let me know !!

This is almost sure a connection problem of the Flex-cable between upper and lower part of the device. Search related threads here or on MoDaCo.

s710 display issues
Hi Guys,
This is not a LCD or flex issue, neither is it a connection issue.
The actual fault is the display driver on the main board, it seems to be an intermittant fault.
please post your findings on this topic....

bro am also havin the same problem but they say it seems to replace the board which costs 9k... hw can i fix this problem pls help me i bought this stuff for 17 k...

tjsa said:
Hi Guys,
This is not a LCD or flex issue, neither is it a connection issue.
The actual fault is the display driver on the main board, it seems to be an intermittent fault.
please post your findings on this topic....
Click to expand...
Click to collapse
What makes you so sure it is not HW related? The only thing that really changes over time is the HW (as you slide in/out the keyboard, move the device etc.pp) - SW stays as it is and if even ROM reload does not fix it, well I feel rather sure it is HW.
Anyway, hunting intermittent faults is hard to do and you may construct a causality from just coincident events - no fun nailing this down.

any solution for my problem..?

I have had so many power related issues so far. Sometimes it is the battery, sometimes it is the charging connector, sometimes LCD and sometimes even the whole circuit board.
When i had the same problem relating to intermittent off displays, I got it repaired in the warranty and they had to change the main board. I dont think there is any other solution to your problem!

Display failure
The failure of the screen is not the problem on my Vox. My screen always jumps back to the Home screen. Even while writing an SMS or scrolling in the application menu. Is there a possibility that there ever comes a Dutch version for my Vox?

It happens to me also. I tried to open the device, take everything apart then mount everything back. The problem stays. I tried hard rest, ROM flashing, soft reset, changing settings etc etc etc... The problem is still here.
Then, I left the mobile without using it for 6 month or so. I am using it again and the problem doesn't happen so often but still happens. Any news on this matter?

I solved this problem because my device was still under warranty: I had to get back it to HTC four times before to fix it.
They changed me three motherboard and finally it seems to work fine...

hi,behind the sim reader there is a small switch,either open it or close it,remove the sim reader to and push it back to open the switch or open the housing and do it manuelly.

cheyn said:
hi,behind the sim reader there is a small switch,either open it or close it,remove the sim reader to and push it back to open the switch or open the housing and do it manuelly.
Click to expand...
Click to collapse
And what is supposed to happen after that? Also, I guess we have to open again the phone to find this switch because I can't see any switch otherwise. Can you please post a picture of it?

g-sensor doesn´t work any more - bricked phone ?

Hallo guys,
After playing around one week without any troubles I realized now that the g-sensor doesn´t work any more. The only thing I did today was to install schap’s advanced config and the remote tracker-software and after some time I recognized that my phone gets little bit warm. I wanted to deny a call by turning the phone around but nothing happens. I tried the g-senor application to calibrate, but also here the bubbles don´t move. Also the hard-reset doesn´t help anything.
Any ideas or suggestions for me, I hope I don´t have to return the phone to repair. And another question: Is the phone after a hard-reset really in the point of origin ??
thanks
juwenio

hi mate,
probably in the schaps advanced config, you have disabled the mute function, try to search through for that function in the schaps advanced config and see what it's on now

Also if advanced config doesnt remedy it do a hard reset, most likely a software thing rather than a broken accelerometer.

mrvanx said:
Also if advanced config doesnt remedy it do a hard reset, most likely a software thing rather than a broken accelerometer.
Click to expand...
Click to collapse
thanks guys for your help, but i have already restored all settings from advanced config, removed the program and netcf 3.5. and also did 2 hardresets..the problem is still alive

Thats bad luck man.
I'd put it back to the original settings and get it repaired that should be covered in the warranty...

Im guessing its most definatly a manufacurer defect since its pretty difficult to kill an accelerometer, the device would be dead elsewhere before the G sensor if it is something like a drop or an impact.

hallo friends,
wanted to tell you, that my problem has gone... some hours after my last post i tried the g-sensor once and once more and although i didn´t change anything with the phone suddenly g-sensor reacts again... it´s really curious but in the fact till now it doesn´t came back
so, thanks for your help and have a good day
juwenio

My Raphael is having the same trouble. I noticed the G-sensor not working when I tried to play Teeter. Calibration doesn't work And also other software using the G-sensor is not functioning. In Teeter the ball gets stuck in one corner and won't move. In calibration (under settings) the green indicators move and the text Calibrating" appears. After calibration the green indicator move to the uppermost and rightmost corner of the vertical resp. horizontal indicator. Running ROMeos 1.22 Dutch version with 1.02.25.19 radio.
Already tried a hard reset. Didn't do the trick. Any ideas?

I have had a similar problem wherein the G-Sensor was not working. I tried restoring the registry back to the state prior to the G-Sensor got busted but nothing seemed to work. I logged the problem with HTC Customer support. In addition to other regular things they asked me the S/N of my device. To check out the S/N of the device I had to remove the battery. It was out for a few minutes and when I put it back I thought of re-running the G-Sensor and surprisingly enough it has been working since then .
I don't know how long it would continue to work but i tried running the G-Sensor for 5-7 times and it worked. I hope it works with you as well.
Just to let you know, I even tried hard-rest twice in the past but it didn't work.

Thanx for the reply.
I'll try this and post the results here.

Not working
Tried everything.
had my hopes set on software. Seems to be a hardware problem
Going to restore ROM to original and hand it in for repair.

G-sensor fixed
Finally I returned the Touch pro with stock ROM for repair (just before warranty expired)
Pick up service at the office, and within one week the phone was send back, repaired.
Kudo's for HTC service.

Hardware keyboard not responding

I'm having a strange issue with my HW keyboard.
The keyboard is working fine most of the time. But there are moments it doesn't respond (ones a week).
Example: When I open the keyboard and start writing a mail it's working fine. But after two rows text it's just not reacting anymore. Even the keyboard-backlight is turning off.
When I close and reopen the keyboard it's still not working. Even the keyboard-backlight stays off after pressing any hardware button.
Solution: Wait for 15minutes.
Tried fixes for HW keyboard lag without success.
This is what I have:
T-mobile NL rom
Rom: 1.69.114.6 NLD
Radio: 1.02.25.19
Is there anyone else experience this issue with a T-mobile ROM?
Or is there a fix for this.
Thanks in advance

Assume you have WiFi on? Go into the WiFi settings and the power mode of the WiFi, if it is set to best performance change it to best battery, or do the opposite. Not 100% sure why this works but its something to do with power and comms interferance.

Mmm have seen this fix before in other threads.
Somehow i'm losing network connection when I switch the energie bar to someting else then "Best performance". Think it have something to do with my old wireless router. Will test this today on my work. Thank Gav_

Hi there,
I have seen a simular issue on my Touch Pro as well - Keyboard is not responding as soon wifi is turned on manually.
I have encountered this first while using IM (Beejive and also QIP). Having data connections turned on and activating wifi while data connections are on will stop the keyboard from responding.
Solution for me is to turn off either the data connection after turning on wifi and / or switching wifi on/off two times.
I use the stock rom and wifi energy option is set to best battery. Is this a known issue that the keyboard has glitches with wifi?
Rom: 1.90.407.4 GER
Radio: 1.02.25.19

Performence bar
Changed the energie bar a few times yesterday. To test on which position this issue appears.
And guess what?
Keyboard stopped responding when the bar was placed on the "best performance" position.
I've configureerd it to "best battery" (think this is the name, I'm having the Dutch Rom )
Still don't understand what Wifi have to do with the keyboard. Is WM using the same driver to start / stop Wifi or keyboard?
Anyway I think/hope it's solved by setting the performance bar to "best battery".
Thanks guys

still have issues with hw keyboard
I have an unsolved Issue with the Hardware Keyboard of my HTC Fuze.
When i turn on the Wifi, the HQ keyboard becomes totally unresponsive and unusable. Keyboard lights turned off, and i have to Reset or turn off the Wifi in order to get the Keyboard back to function. (it back to life after couple of minutes)
I have searched for any possible solution in the forum and google without luck
i have tried all fixes i have found in this forum so far:
-modify the up/down repeat rate
-disabling t9/cleartype
-adjusting wifi to middle, better battery and better performance
-RR Keyboard Speed Increase.cab
After all this attempts, my Keyboard still tend to die. Anyway it works well with the Data Plan, with no Lag at all. So is definitely a Wifi Issue.

Hardware keyboard Not working for Htc touch pro
Hi, My HTC touch pro slid out keyboard was working fine but after updating ROM to English it had stop working. can anyone tell me what is the problem?

I've been having intermittent keyboard issues for a while. Sometimes it won't respond until a sort reset while other times it'll just suddenly start working again. I had no idea it was a WiFi related issue. My Kaiser did the same sometimes.
Now the damn spacebar is playing up. It either identifies a press as two spaces requiring the use of the delete key every time or it just won't recognise key presses. It's infuriating. Anyone come across this before or will it require a manual (warranty) fix?

keyboard issues
I had issues with my keyboard stopping intermittently it would work sometimes and not others. It would rotate screen when I popped it out then it wouldnt type and a few seconds later the backlight on the kbd would go out. I flashed to a different rom and that helped sometimes but not others. Then right before going to sprint and asking for a replacement I flashed back to their stock rom for a week, still no kbd. But magically when I re-locked the phone the keyboard is back to normal.. still had the phone swapped out just incase it was something else. I hardly ever use the wifi so I don't think that was my issue, it was off the whole time I had the issue. New phone works great.

bcbrett said:
I had issues with my keyboard stopping intermittently it would work sometimes and not others. It would rotate screen when I popped it out then it wouldnt type and a few seconds later the backlight on the kbd would go out. I flashed to a different rom and that helped sometimes but not others. Then right before going to sprint and asking for a replacement I flashed back to their stock rom for a week, still no kbd. But magically when I re-locked the phone the keyboard is back to normal.. still had the phone swapped out just incase it was something else. I hardly ever use the wifi so I don't think that was my issue, it was off the whole time I had the issue. New phone works great.
Click to expand...
Click to collapse
What type of "Re-lock"??
SIM Lock, Cid lock, security lock, pin lock??

[Q] touch screen malfunction

hi,
I'm not sure when exactly this issue started on my phone, but I updated my touch pro with the chevron updater and have quite a lot of apps installed.
after several seconds workling with the phone, the touch screen stops working while the phone acts perfectly normal. I can use the keyboard and tilt the phone but I cannot use the touch screen anymore.
By turning the phone off and on it works again.
has anyone experienced a behavior like this?

I noticed my touchscreen becoming unresponsive when loading particular websites. Even had it freeze once (only time it ever froze on me)
What were you doing when it does this? Do you have the multitasking reg edit on?

exilkubaner said:
hi,
I'm not sure when exactly this issue started on my phone, but I updated my touch pro with the chevron updater and have quite a lot of apps installed.
after several seconds workling with the phone, the touch screen stops working while the phone acts perfectly normal. I can use the keyboard and tilt the phone but I cannot use the touch screen anymore.
By turning the phone off and on it works again.
has anyone experienced a behavior like this?
Click to expand...
Click to collapse
I know this is an old thread but this is the only reference to the exact same problem that I'm having. I'm having difficulty putting this down to hardware as the screen becomes responsive again when locking and unlocking which might point to software.
It could be a hardware issue that is resolved by locking then unlocking the phone but I don't know enough about the construction of it to have an opinion.
The advice I've had from htc is to wipe the 'phone and start again but I don't expect that to solve it (especially as their call handling system refers to Window Mobile 7 - the second large commercial organisation I've seen that on in recent weeks without looking too hard!).
Has anyone else seen this since the original post or @exilkubaner was a solution found to your problem?

Hi,
I have exactly the same problem. I hard reset my HTC 7 Pro, but no success, my screen doesn't respond until i lock/unlock the device.
So, any one have resolved this issue since the first post ?
Regards

Had the same issue, but I didn't have any roms installed.
Brought it in to Sprint and they found that I had a fried ribbon connecting the screen to the phone. Replaced under warranty.
It happened again, I determined that it was caused by my click in belt clip/holster. When I pull the phone out, it pulls the screen away from the keyboard a bit.

^Wow. Nice find. I'll have to be careful with mine now as I could easily run in to the same problem pulling it out like that.