Hi to all!
I have a strange problem with my HTC s710.
I bought it a month ago and it worked fine for a while, then it started to shutdown the display. Then it appears again, and the it turns off... it continues to work, but you can see nothing because the display turns off.
It's impossibile to use it. The HTC customer care sended back my phone after having upgraded the software but the problem is still here.
They wrote: "upgraded software and no problems found" but it's not really true.
I can't use the phone because the display turns off while i'm using it...
i tried to hard reset it several time without results.
Please, help me...
I would take it apart, clean the contacts and make sure it is seated properly. Does it happen when you're not using the device? Say if it's sitting on the table will the display flicker?
Unfortunately this is a very common problem with the S710... Since so many people are experiencing this issue with their phones even after hard resetting & changing roms I strongly believe it's a hardware issue.
It's not s710 only, even the microsoft emulator also have the problem
Look in the registry HKEY_CURRENT_USER\ControlPanel\Power The Dword-key "Display". It sets the seconds for display timout. It overrides every other setting!
It happens while i'm using the phone...
for example, if i'm writing an sms, it suddenly turns off the display... then i have to wait for a while and the it appears again... and this go on for all the time...
same problem to me.... dunno what the source of the problem is
guess gonna have to take it back and ask for refund
i've already send it back to the HTC customer care and they said there is nothing to do because it works fine... (oh my god!)
I think it's an hardware problem...
Display blackout
I got the same problem too, did rom upgrades but no success, it s**ks
Its an intermittent fault.
Should someone identify the problem pls let me know !!
This is almost sure a connection problem of the Flex-cable between upper and lower part of the device. Search related threads here or on MoDaCo.
s710 display issues
Hi Guys,
This is not a LCD or flex issue, neither is it a connection issue.
The actual fault is the display driver on the main board, it seems to be an intermittant fault.
please post your findings on this topic....
bro am also havin the same problem but they say it seems to replace the board which costs 9k... hw can i fix this problem pls help me i bought this stuff for 17 k...
tjsa said:
Hi Guys,
This is not a LCD or flex issue, neither is it a connection issue.
The actual fault is the display driver on the main board, it seems to be an intermittent fault.
please post your findings on this topic....
Click to expand...
Click to collapse
What makes you so sure it is not HW related? The only thing that really changes over time is the HW (as you slide in/out the keyboard, move the device etc.pp) - SW stays as it is and if even ROM reload does not fix it, well I feel rather sure it is HW.
Anyway, hunting intermittent faults is hard to do and you may construct a causality from just coincident events - no fun nailing this down.
any solution for my problem..?
I have had so many power related issues so far. Sometimes it is the battery, sometimes it is the charging connector, sometimes LCD and sometimes even the whole circuit board.
When i had the same problem relating to intermittent off displays, I got it repaired in the warranty and they had to change the main board. I dont think there is any other solution to your problem!
Display failure
The failure of the screen is not the problem on my Vox. My screen always jumps back to the Home screen. Even while writing an SMS or scrolling in the application menu. Is there a possibility that there ever comes a Dutch version for my Vox?
It happens to me also. I tried to open the device, take everything apart then mount everything back. The problem stays. I tried hard rest, ROM flashing, soft reset, changing settings etc etc etc... The problem is still here.
Then, I left the mobile without using it for 6 month or so. I am using it again and the problem doesn't happen so often but still happens. Any news on this matter?
I solved this problem because my device was still under warranty: I had to get back it to HTC four times before to fix it.
They changed me three motherboard and finally it seems to work fine...
hi,behind the sim reader there is a small switch,either open it or close it,remove the sim reader to and push it back to open the switch or open the housing and do it manuelly.
cheyn said:
hi,behind the sim reader there is a small switch,either open it or close it,remove the sim reader to and push it back to open the switch or open the housing and do it manuelly.
Click to expand...
Click to collapse
And what is supposed to happen after that? Also, I guess we have to open again the phone to find this switch because I can't see any switch otherwise. Can you please post a picture of it?
Related
Hi there, I have a random problem, that I have had on the 1.5 ROM, the beta ROM, and now the new ROM.
Occasionally, the screen goes completely white. It seems to be working, but the screen is not. This is not to do with an applications that are installed, as this happens even with a factory reset unit.
I can't figure out what causes it. Has anyone else seen this? Any comments?
have you find a solution
I know this post is quite old, but I can't find a clear answer about this problem...
My Atom stop with a white screen (colored,thin lines appear on the screen.Then the screen slowly turns to white)...
I must remove the battery and reset it to launch it again
I tryed everxthing... ROm update from the original firmware, PDAVIET (3 version on WM5 an WM6)
lot of resets, hard and soft...
This problem appers all the time... but randomly... 1 hours, 5 hours or 2 days after a reset....
Can you help me...
RGS
Fred
May be a hardware problem. To me it looks like a loose connection inside to the screen.
Do a search in the forum for "White Screen of Death" and you'll find lots on info regarding that problem. I don't think this was a problem with Tornados. I've read about this problem, mainly on HTC Dash. Good Luck.
i had similar problem with my E200 afer fall from 1 meter. I think its hardware problem. Dont know how to fix it
with mine tornado, it was a connector that wasn't attached anymore from the screen to the board..
you can always give it a try to look inside
So after updating to a couple WM6 ROMS and being happy, my phone starts to act weird, my screen starts to turn white at random times and i have to keep the keyboard slid out slightly to keep the screen from going white. Then after a while it changes again, and now my screen always goes white until i slide the keyboard in and out a couple of times and then slide it back in, but it will only stay normal for a little and my screen will go white again. In hopes to fix this i switched back to my official T-Mobile 2.26 ROM but i am still having the same problem. Can someone please help me fix this, my phone is almost at the brink of not working and i would have to wait about half a year before i can get a new one. Any help will be appreciated.
are you overclocking at all when you are experiencing the problem???
I have heard that overclocking to too high of a speed will cause the phone to go to a white screen..
just a thought
also, if you could, please list all third party apps and the current ROM you are running
.:Nstefanelli:.
Well i was overclocking to 260 using battery status, but i dont do that anymore,i am currently running the T-Mobile 2.26 official ROM, and i have these programs installed:
Wm5torage
Fizz Weather 2
TCPMP 0.81
Pocketdict
If you need some more info you can look at my signature too.
upgrade your IPL/SPL to 3.08..
double_ofour said:
upgrade your IPL/SPL to 3.08..
Click to expand...
Click to collapse
how do u do that ?
killerkhatiby009, you can check if it is a hardware problem by performing a remote control (PC controlling PPC, google for it) and start messing with your phone, see if the PC gives you the same problem.
IF the PC gives a good reading (e.g. no white screen) while the PPC gives you a white face, then it is probably the screen problem (not sure what).
IF both the PC and PPC gives you the white face, it is then either software error (hopefully so), OR internal harware error (e.g you've burned your microprocessor?).
Ok thanks for the help, ill go and try that ppc remote controll thing and report back.
Ok after testing it the PC comes up fine while the Pocket PC comes up white.
double_ofour said:
upgrade your IPL/SPL to 3.08..
Click to expand...
Click to collapse
will this be able to fix it?
can anyone help me?
hanmin said:
IF the PC gives a good reading (e.g. no white screen) while the PPC gives you a white face, then it is probably the screen problem (not sure what).
Click to expand...
Click to collapse
Ok after testing it the PC comes up fine while the Pocket PC comes up white.
Click to expand...
Click to collapse
Sounds like a hardware problem to me, which may be a result of your constant overclocking. It may also be due to a bad switch in the keyboard slider.
You might want to contact your provider and see if the phone is still under warranty and/or if you can get a replacement.
Well my phone is no longer under warrenty, does anyone know of a way to fix my phone or get a replacement?
Hi,
Can someone tell me how to upgrade my IPL please ?
found my answer. Thanks anyway
I have the EXACT same problem
Ignore my signature - I downgraded back to the latest stock T-Mobile ROM. I see the same problem no matter what ROM I am running.
It is EXACTLY the same as you describe here. I can usually make it stop by pressing the sides together (holding the screen and keyboard slider tighly closed). Once it stops if I set it down and don't touch it it will work fine.
Also when I reboot the splash screen never has the problem - the problem starts as soon as WM boots.
So what did you have to do? Buy a new one? Or were you able to get service or an exchange?
It seems to be the mechanics of the display connector that are causing this. I looked in the service manual and it shows a stiff flat flex-cable connecting the keyboard to the screen, and it seems to me that this cable is the problem - either it is damaged or it is not fully seated on one end or the other.
I considered trying to dissassemble it and clean/reset connecters - for about a nanosecond. But it looks way too fragile and full of hidden little plastic hooks that will break off if you don't release each one in exactly the right way and then it will never go back together again.
Hallo guys,
After playing around one week without any troubles I realized now that the g-sensor doesn´t work any more. The only thing I did today was to install schap’s advanced config and the remote tracker-software and after some time I recognized that my phone gets little bit warm. I wanted to deny a call by turning the phone around but nothing happens. I tried the g-senor application to calibrate, but also here the bubbles don´t move. Also the hard-reset doesn´t help anything.
Any ideas or suggestions for me, I hope I don´t have to return the phone to repair. And another question: Is the phone after a hard-reset really in the point of origin ??
thanks
juwenio
hi mate,
probably in the schaps advanced config, you have disabled the mute function, try to search through for that function in the schaps advanced config and see what it's on now
Also if advanced config doesnt remedy it do a hard reset, most likely a software thing rather than a broken accelerometer.
mrvanx said:
Also if advanced config doesnt remedy it do a hard reset, most likely a software thing rather than a broken accelerometer.
Click to expand...
Click to collapse
thanks guys for your help, but i have already restored all settings from advanced config, removed the program and netcf 3.5. and also did 2 hardresets..the problem is still alive
Thats bad luck man.
I'd put it back to the original settings and get it repaired that should be covered in the warranty...
Im guessing its most definatly a manufacurer defect since its pretty difficult to kill an accelerometer, the device would be dead elsewhere before the G sensor if it is something like a drop or an impact.
hallo friends,
wanted to tell you, that my problem has gone... some hours after my last post i tried the g-sensor once and once more and although i didn´t change anything with the phone suddenly g-sensor reacts again... it´s really curious but in the fact till now it doesn´t came back
so, thanks for your help and have a good day
juwenio
My Raphael is having the same trouble. I noticed the G-sensor not working when I tried to play Teeter. Calibration doesn't work And also other software using the G-sensor is not functioning. In Teeter the ball gets stuck in one corner and won't move. In calibration (under settings) the green indicators move and the text Calibrating" appears. After calibration the green indicator move to the uppermost and rightmost corner of the vertical resp. horizontal indicator. Running ROMeos 1.22 Dutch version with 1.02.25.19 radio.
Already tried a hard reset. Didn't do the trick. Any ideas?
I have had a similar problem wherein the G-Sensor was not working. I tried restoring the registry back to the state prior to the G-Sensor got busted but nothing seemed to work. I logged the problem with HTC Customer support. In addition to other regular things they asked me the S/N of my device. To check out the S/N of the device I had to remove the battery. It was out for a few minutes and when I put it back I thought of re-running the G-Sensor and surprisingly enough it has been working since then .
I don't know how long it would continue to work but i tried running the G-Sensor for 5-7 times and it worked. I hope it works with you as well.
Just to let you know, I even tried hard-rest twice in the past but it didn't work.
Thanx for the reply.
I'll try this and post the results here.
Not working
Tried everything.
had my hopes set on software. Seems to be a hardware problem
Going to restore ROM to original and hand it in for repair.
G-sensor fixed
Finally I returned the Touch pro with stock ROM for repair (just before warranty expired)
Pick up service at the office, and within one week the phone was send back, repaired.
Kudo's for HTC service.
hi,
I'm not sure when exactly this issue started on my phone, but I updated my touch pro with the chevron updater and have quite a lot of apps installed.
after several seconds workling with the phone, the touch screen stops working while the phone acts perfectly normal. I can use the keyboard and tilt the phone but I cannot use the touch screen anymore.
By turning the phone off and on it works again.
has anyone experienced a behavior like this?
I noticed my touchscreen becoming unresponsive when loading particular websites. Even had it freeze once (only time it ever froze on me)
What were you doing when it does this? Do you have the multitasking reg edit on?
exilkubaner said:
hi,
I'm not sure when exactly this issue started on my phone, but I updated my touch pro with the chevron updater and have quite a lot of apps installed.
after several seconds workling with the phone, the touch screen stops working while the phone acts perfectly normal. I can use the keyboard and tilt the phone but I cannot use the touch screen anymore.
By turning the phone off and on it works again.
has anyone experienced a behavior like this?
Click to expand...
Click to collapse
I know this is an old thread but this is the only reference to the exact same problem that I'm having. I'm having difficulty putting this down to hardware as the screen becomes responsive again when locking and unlocking which might point to software.
It could be a hardware issue that is resolved by locking then unlocking the phone but I don't know enough about the construction of it to have an opinion.
The advice I've had from htc is to wipe the 'phone and start again but I don't expect that to solve it (especially as their call handling system refers to Window Mobile 7 - the second large commercial organisation I've seen that on in recent weeks without looking too hard!).
Has anyone else seen this since the original post or @exilkubaner was a solution found to your problem?
Hi,
I have exactly the same problem. I hard reset my HTC 7 Pro, but no success, my screen doesn't respond until i lock/unlock the device.
So, any one have resolved this issue since the first post ?
Regards
Had the same issue, but I didn't have any roms installed.
Brought it in to Sprint and they found that I had a fried ribbon connecting the screen to the phone. Replaced under warranty.
It happened again, I determined that it was caused by my click in belt clip/holster. When I pull the phone out, it pulls the screen away from the keyboard a bit.
^Wow. Nice find. I'll have to be careful with mine now as I could easily run in to the same problem pulling it out like that.
Hello everyone,my fingerprint was working fine till afternoon,then suddenly I tried unlocking my device and I couldn't with fingerprint. I went to settings and it told me fingerprint error,please restart your device bla bla. When I dial *#0*# under fingerprint test it shows the version butility when I click normal test it says fingerprint initializing fail.Could anyone help?
I get basically the same error!
In my case it stops working even for a couple of days and then it suddenly comes back for no reason (for few days as well). No clue why this all occurs. I assume it's some kind of a hardware issue since, as you mentioned above, the phone somehow stops recognizing the sensor and you end up getting this annoying notification on the lockscreen. I have to mention that my GS6 has never fallen down or been left in the hot (I put a case on it and take . What makes the whole thing even more weird is that sometimes a simple reboot helps - it happens quite rarely though.
Tbh, I thought of two things which would possibly solve the issue since I'm quite sure it's NOT software related (tested different ROMs, kernels, etc) - 1) open the GS6 and check whether the home button is connected properly 2) buy a new home button and replace it. I need some free time to do it though so I guess it won't happen too soon
The biggest problem is that i can't really find any logical dependences, it happens too randomly :|
I have done many reboots,only one time it worked for a while and then stopped working again.
makisss said:
I have done many reboots,only one time it worked for a while and then stopped working again.
Click to expand...
Click to collapse
Exactly. Unfortunately my warranty is voided so I can't even send it to Samsung.